The inflight facilities were great. The Q suite was excellent in comfort. The main meal was served late. Also they didn’t have the pre-booked meal option asked for. This could be improved. Generally everything was great.
Would not book these airlines again through Kayak. Because they everyone refuses to help if the tickets are not booked directly through them. Kayak refused to help because we got on 1 of 2 flights, but got stuck in London.
Positiv: "On time, easy boarding. I have always thought they should load the back of the plane first, but I don't think that will ever happen!"
Negativ: "We get it about the masks! Between the airport and the airline we hear it 100 times. Taking it down to 50 would be nice."
Negativ: "The plane was completely packed despite the COVID pandemic. A stranger sat next to me on the plane (distance of about 6 inches, not 6 feet). What social distancing? And yet they conveniently said no food/drink beverage for safety reasons. Good way for the airline to save a few bucks. Other airlines (like JetBlue) block out adjacent sears and give snacks in individual bags but this... I flew several times since the pandemic began and this was by far the worst. What a joke of an airline. Never flying them again"
Negativ: "Of course. EMPATHY"
Positiv: "The entertainment on the flight"
Negativ: "Flight was delayed"
Positiv: "American airlines bad service"
Negativ: "Better Customers service"
Negativ: "Avoid a 3 hour delay."
Positiv: "After couple or three hours the seat get to be a pain on the tailbone. Also I am 6'2" so already a bit of squeeze. Can't stretch out legs. Was an Airbus 319"
Negativ: "Not much other than more room and more cushion in seats. Quick boarding in group 4, friendly crew, the Taco salad was actually pretty good. Watched 2 movies, both still premium on the pay channels."
Negativ: "Flight was canceled. Ruined my plans and reason for flying."
Negativ: "kleines Frühstück für umsonst"
Positiv: "Gratis Upgrade in die First bekommen - eigene Suite!"
Negativ: "alles gut"
Positiv: "Included beverage"
Negativ: "No headphones"
Positiv: "Das bordprogramm filmauswahl"
Negativ: "Vom Einchecken übers umsteigen war alles schlecht organisiert Und am Ende ging auch noch mein Gepäck verloren!"
Negativ: "i wasnt able to select a seat when I checked in. they couldn't give me a better seat before bording and the fact that Im the one approaching then to have a seat selection, no one called my name."
Positiv: "Sehr nette crew"
Negativ: "Crew kannte die Maschine nicht, Fluggäste wurden gratis umgesetzt"
Positiv: "Könnten einen früheren Flug finden"
Negativ: "Leider nicht den gleichen Status bekommen"
Positiv: "Flugzeug war ein altes Flugzeug meine ich. Durchdas es nicht voll besetzt war hatte ich einen 3er Sitz für mich alleine. Super Besatzung wirkte auf mich gestresst ganzes Team war auch untereinander nicht harmonisch. Bordunterhaltung gabs nur in Oben alle 3 bis Sitzreihen einen TV dort konnte man Film schauen, nicht nach eigener Wahl. Sonst konnte man Film und Unterhaltung im Händy oder schauen Tablet herunterladen.Brauchst einfach gute Batterien dafür es gab keine Auflade Möglichkeiten, nur am Airport."
Negativ: "Besatzung Bordunterhaltung Verpflegung,alles mit Kartongschachteln wurdest nicht gefragt was du willst. Wurde einfach wauf den Klapptisch hingeknallt. Alles in allem sonst ruhig sauber und in Ordnung."
Positiv: "Dass ich sogar einen Kaffe und einkleiner Snack in Form von kleienem Keks bekam. Ich war vorbereitet, dass ich nichts erhalte.Hatte etwas zu Essen dabei. Freundliches Personal Bordunterhaltung nur bezahlbar und übers Laptop oder Handy Hatte Auflade Möglichkeiten beim vorder Sitz.."
Positiv: "Quick boarding"
Negativ: "Cold no food"
Positiv: "The flight crew was quite lovely."
Negativ: "People all over the coach section were complaining about not being able to sit together. Families with babies, couples, even ours (though the kids are old enough for me not to be truly worried as some were). Somehow reservations seems to have messed up an entire flight. We gave up trying to fix it for fear they would make it worse. Then the woman at the gate tried to get folks to volunteer to give up their seats on an overbooked flight. But she was screaming at us. Unbelievably unpleasant to be yelled at over and over again and told we could lose our seats. The poor weather likely caused flights to be rerouted into PHL so our flight out to SFO ended up 1/3 empty. FABULOUS. But the gate experience was horrible and the legroom, had it been a full flight, was miserable. I'm in search of an airline with a humane approach."
Negativ: "Keine Boarungerhaltung, unfreundliches Personal, grosse Verspätungen und enge Sitze. Und dies alles für Interkontinentalraketen Flügen. Alles schlecht bei American Airlines. Nie mehr."
Positiv: "AA hired a stewardess from Taiwan who spoke to us in our language. She and her team all made sure our journey was comfortable."
Negativ: "Was forced to pay over $100 for my daughters seat since she was assigned one by herself in the back of the plane. Was told I would have choices of other seats that I did not have to pay for but this was not true. Was told at check in 24 hrs before I could get her another seat and not pay. For a 10 hr flight, my tv screen did not work. Staff tried to fix it but were unsuccessful."
Positiv: "Flugpersonal war freundlich und aufmerksam. Leider sind beide Flüge verspätet abgeflogen."
Negativ: "Essen war sehr gut. Sitzplätze gemütlich mit genug Platz für Beine."
Positiv: "Pleasant service ; courteous team"
Negativ: "Flight delayed"
Positiv: "Cabin crew were good. Their service was good. And quality of flight and food was good"
Negativ: "My flight from dallas got delayed and hence I missed my flight to Bahrain from Heathrow. They hence booked me on a british airways flight, bt after i reached delhi, i did not receive my checked bags. I still have not received my checked bags"
Positiv: "The staff was great, luckily an pretty empty flight"
Negativ: "The food in coach is a disgrace. It’s terrible a few $$ More and it would actually be have way decent"
Positiv: "Alle waren aufmerksam, auf dem Flug selbst lief alles reibungslos."
Negativ: "Der Flug hatte 30 Minuten Verspätung und mein Koffer traf mit einem eheren Flieger ein und stand deshalb relativ unbeaufsichtigt in der Gegend rum."
Negativ: "I didn't make the flight because the connector to Philadelphia was delayed. The replacement flight isn't until tonight - 24 hours after I was scheduled to leave."
Positiv: "Old plane - needs scrapping or a refit"
Positiv: "Great aircraft, UK staff kindly assisted to get us family seating near each other"
Positiv: "The complementary beverage was a welcomed surprise!"
Positiv: "Boarding was more efficient than I expected. And the leg room was very good, but the seats were narrow. Narrow seats made it a bit uncomfortable for a long 13 hour flight. Crew was efficient and very friendly."
Negativ: "The sandwiches were too cold - actually had ice cycles. Narrow seatingwas constricting and entertainment wasn't varied enough."
Negativ: "Boarding is always awkward on any airline. If you boarded back to front and deplaned front to back, time and aggravation would be reduced."
Positiv: "All good, on time, crew was pleasant!"
Negativ: "All good"
Negativ: "Im Prinzip war der Flug in time gelandet. Aber dann 40 Minuten gewartet bis ein Gate frei ist. Danach ewiges warten auf den Koffer. Sehr schlechter Service, keine Informationen."
Negativ: "The crew looked very bored."
Negativ: "The cabin heat was way too high, I actually was sweating. Boarding took 35 minutes"
Positiv: "Seat was good and staff were pleasant and attentive."
Negativ: "In-flight music selection could have been better."
Positiv: "Flug Personal war OK aber für sitze waren sehr klein und musste Arm gegen Arm mit Sitznachbarn fliegen. (Unsere Maschine war ein Boeing 787)."
Negativ: "Essen war auch nicht sehr gut."
Positiv: "The dinner was decent"
Negativ: "There was NO in-seat entertainment or place to charge mobile devices. Very uncomfortable seats. This plane was very old. 9.5 hr flight was pretty unpleasant."
Positiv: "The flight attendants were very quick with requests. Food was good."
Negativ: "As always economy could use more leg room. I guess that’s always a complaint unless you spend a small upgrade for better seats."
Positiv: "New plane, all kinds of entertainment choices including new movies, great flight crew, smooth flight."
Negativ: "American check in software was down when we got to the airport. Created a very large line. Did not delay boarding, even though passengers still had to go through customs before reaching the departure gates. Had a bit of jog to make sure I was able to get on the plane."
Positiv: "The free movies that are provided with the normal boarding passes is a huge plus that definitely comes in handy for longer flights. The staff did handle the delays very professionally and offered to help in any way possible"
Negativ: "The flight received multiple displays before the plane landed then once it had landed it took the crew over an hour to decide that it was broken and that we would need to relocate to another plane."
Positiv: "An open seat next to me"
Positiv: "Timely and comfortable flight"
Positiv: "Good price Good communications during delayed flight"
Negativ: "It's nobody's fault but i have a Delayed flight"
Positiv: "sehr gutes Essen und Unterhaltungsprogramm."
Negativ: "Sitze waren ok,"
Flight delayed. Crew excellent. Airlines are struggling amid shortages of staff. Be prepared to have flights canceled or delayed.
Flights kept changing right up to the day before leaving—-finally requiring two connecting flights instead of one with all of us traveling alone to connect through a different city. The connecting flight changes were scheduled too close to the arriving flight time—-requiring another phone call and extremely long wait times to United. In all, we had to call United 6 times with flight changes THEY made. United and their partner companies (in our case Lufthansa) continually blamed the other provider for the scheduling problems. All flights we took on this trip were delayed. The flight staff was always good. The arrangements for the trip a nightmare.
Negativ: "There was a delay bc of miscommunication with passengers. We sat in the plane for an hour before we took off. It was annoying"
Positiv: "Sehr positiv dass man der Person neben mir einen freien Platz anbot und wir dadurch mehr Platz hatten. Sitzplatz hatte ausreichend Platz und das Unterhaltungsprogramm war sehr gut."
Negativ: "Frühstück hätte besser sein können"
Negativ: "Would be good to know I need to download an app on my phone before the flight in order to access the entertainment"
Negativ: "Bigger seats and warmer cabin"
Positiv: "Smooth flight no delays"
Negativ: "Seats uncomfortable and plane too cold. United plane seats are the worst!"
Negativ: "Seats very uncomfortable Planes tatty Toilets very dirty"
Negativ: "2 hour maintenance delay"
Negativ: "bei einem 45 min Flug kann man nicht viel anders machen"
Positiv: "eingentlich war gar nichts wirklich gut. sondern max mässig"
Negativ: "Es gibt 2x auf einem über 11 Stunden non-stop Flug was zum essen:Nach dem Start und einmal 1,5 Stunden vor der Landung. 9 Std. nichts. Wenn dann eine Stewardess helfen will mit einem kleinen Snack aber von einem Kollegin gebremst wird, dann finde ich das unverschämt!! "Wir machen keine Ausnahmen!""
Positiv: "Great crew"
Negativ: "More legroom"
Positiv: "Personal freundlich und in dem Fall war der Punkt 20 Minuten überpünktlich"
Negativ: "Wie üblich auf diesen kurzen Flügen keine Bordunterhaltung. Relativ wenig Sitzabstand wie sonst aber auch üblich (bei knappe 1,90m) wenn kein spezieller Sitz mehr frei ist."
Positiv: "Very friendly flight crew."
Negativ: "Having to pay for entertainment."
Negativ: "Delays delays delays poor maintenance of all their planes leading to frequent mechanical and electrical issues on all United flights. Avoid them whenever possible!!!"
Negativ: "I missed having the navigation map when traveling such a long distance."
Positiv: "Leider verspätet"
Positiv: "Free movies and TV shows through the United app"
Negativ: "Entertainment während des Fluges nur gegen Aufpreis mittels Kreditkartenzahlung möglich"
Negativ: "- knapp unter 6 Std Flugzeit und nur ein Mini-sackerl bretzen zum Essen - für jedes Gepäckstück wird kassiert"
Positiv: "Flug hat Minimumkriterien erfuellt. Puenklichkeit und Sicherheit. Getraenke wurden offeriert."
Negativ: "Ich bin klein und fand es beengend. Das überraschendste war aber das komplett fehlende Unterhaltungsprogramm. Nicht mal ein gemeinschaftlicher Monitor. Dies bei einem 4h Flug. Info über vorhandene Service( entertainment und food ) im Flug wäre wünschenswert."
Positiv: "Business Class entsprach voll den Erwartungen, nur das erste Mal war der Flug rückwärts"
Positiv: "Prinzipiell ok aber nicht First Class Standard, wie gebucht"
Negativ: "Got stuck in the San Francisco airport and was promised a hotel room for the night when I departed Portland. When I arrived at SFO I was told sorry you have to just stay in the airport My next flight wasn’t until the next morning Shitty customer service"
Positiv: "Professional people/crew"
Negativ: "Incredibly small seats from a small plane"
Positiv: "Flights on time"
Negativ: "Luggage arrived 2 hours late on separate flight"
Positiv: "Siehe Bewertung in den Kategorien. Essen ok, Boarding entspannt und ein guter Flug für den Preis (sehr günstig)"
Negativ: "Nicht sehr viel Platz, zu wenige Getränke über den Flugzeitraum, Personal nur mäßig freundlich, kein Boardentertainment am Platz nur über zentrale Lautsprecher aller 4-5 Reihen (Flug durchgeführt von United)"
Positiv: "Guter Komfort und gute Beinfreiheit zu den Vordersitzen so dass man auch nach einem Langstreckenflug von München nach San Francisco entspannt ankommt."
Negativ: "Our flight was delayed which caused us to miss our international connection. Flight attendants did not care, did not attempt to get us out faster, or put on a different flight. Asked for an announcement to be made on board or to be moved to seats closer to the front so we could get off the plane quicker, did not happen. Offboarded and sprinted across the airport for our international connection and was notified by gate attendents that the gate closed five minutes ago and that they could not let us on the plane. Meanwhile, the plane sat there for an additional 30 minutes while it fueled and waited for release from air traffic control. There were six travelers total stuck there in San Fran at that gate, all of us begging to be let on the plane to Beijing, the last one for over 24 hours. Zero compassion from staff at the the airline gate. They did not care about us and did not care about leaving their travelers stranded. Our total travel was Denver to Bangkok, 26 hours of travel including layovers in San Fran and Beijing. In San Fran (after missing the gate connection), United rerouted us through Haiwaii and the customer service agent that did this reroute did not finish the reroute to our final destination. We got to Haiwaii and were stranded again, at the United service desk for four hours having to once again provide documentation of our initial travel plans to Bangkok, having them build a new itinerary to our final destination. Overall, 20 additional travel hours have been added to our itinerary, almost double our initial travel time. We have had to call and cancel pre-arranged bookings in Thailand as we are now missing two full days off our trip. I am absolutely disappointed and heart broken as I write this still stuck in the Beijing airport waiting another six hours to connect to Bangkok. My fiancé and I were traveling to Thailand to get married and have received no compassion from anyone at this airline to try and get us there. I fly United for work quite frequently and have never experienced such horrendous service and lack of basic human compassion. I am flat out disgusted by United and will not be using them again, for personal travel or work related trips, because of this horrendous experience."
Negativ: "... und alles kostet extra: Bordunterhaltung, Essen, Bier."
Positiv: "Wir waren sehr knapp dran. Wir erreichten den Flieger nur, weil uns Airline Angestellte geholfen haben und wir durch den Flughafen gespurtet sind."
Positiv: "I loved the pilot taking time to greet my boys and give them wings! My boys loved sitting in the co-pilot's seat and hearing "the plane talk." Once we got to our seats, the flight attendants were very helpful and kind and we, actually, landed early! Yaaayyy! My boys won't forget their flight to Houston because of the cool female and male pilots they met while traveling. Thank you!"
Negativ: "I did NOT like how the seats are grouped in twos. I flew with two small children who could only sit together and I had to sit by myself and watch them; which was very hard. If I could change anything about my flight, I would change the age of children who need to purchase seats to four and up as most children under 4 want to sit with their mothers, so why should I pay for a seat they will not be using?"
Negativ: "This airline is the worst. Newark is also the worst airport in America..A match made in hell"
Positiv: "Personal war sehr nett, das Boarding ging zügig vonstatten, Sitze gemütlich(für Kurzstreckenflug)"
Negativ: "Flug hatte 1 h Verspätung, keine Auswahl beim angebotenen Snack"
Positiv: "Boarding sehr zügig, Carry-on wurde unkompliziert in Frachtraum verbracht da sehr kleines Flugzeug"
Negativ: "Sitze eher sparsam bemessen, keine Auswahl bei Snack"
Positiv: "Everything went well and we didn't crash. 10/10"
Negativ: "The United mobile app as well as my emails stated that the gate was B3. Upon arriving at gate B3 and attempting to board, I was alerted that I was at the incorrect gate. The gate was switched to C11. However, my app did not alert me nore did it reflect the gate change. I didn't receive a text or email update. I had to run to the different concourse nearly missing the fling."
Positiv: "Was able to change seats in order to sit with my wife."
Negativ: "3 hour delay."
Negativ: "Der Flug wurde um 6-7 Stunden verschoben, so dass ich keinen Anschluss Flug mehr hatte um nach Hause zu kommen. Der Service vor Ort war sehr schlecht, es hatte viel zu wenig Personal. Ich hatte einen freundlichen Helfer am Schalter, aber sein Supervisor hat mich dann ohne zu Fragen einfach irgendwie umgebucht, z.B. ein Tag später, dann mit Übernachtung irgendwo. Die Flüge am selben Tag wurden zuerst gar nicht berücksichtigt, bis ich dann online selber gesucht habe. Schlussendlich hat mir ein Mitarbeiter der Lufthansa geholfen noch einen Flug am gleichen tag zu bekommen. Mein Gepäck ist bis jetzt 48h später noch nicht aufgetaucht. Gesamthaft für United ein sehr schlechter Service!!!"
Negativ: "It was cancelled no email no text no call thanks"
Negativ: "Entertainment System war defekt und es gab keine Entschädigung."
Positiv: "Both flights overbooked so finding space on overhead bin was impossible. They boarded us last though we bought the tickets weeks in advance. Could not get seats online, at the kiosks or at the desk. Really fruatrating! My wife and I had to sit apart for the return flight. Will not fly United again unless no choice."
Positiv: "Lovely flight with an attentive crew and nice amenities"