Finde günstige Flüge von Wien nach Osaka Itami

Positiv: "Flight was typical."
Negativ: "No direction for the connecting flight and no help to understand the connecting flights."

Positiv: "It wasn't JAL it was American."

Positiv: "Crew was attentive and food was great. Japan air was a much better buy than any American company. I will look for Japan air for any flights I take in the future."
Negativ: "Nothing. The experience for international economy was perfect."

Positiv: "Tv audio didn’t work. They forgot to movie me to another seat. I paid for Wi-Fi and it didn’t work with Netflix or hbo go. Luggage was lost too"

Positiv: "Good crews."
Negativ: "Space seats."

Positiv: "the selection of beverages and the crew are very friendly and helpful"
Negativ: "Selection of entertainment"

Positiv: "Yes."

Positiv: "The ANA crew at Haneda airport were very polite, professional, and very patient with me. However due to an online error between the ANA US website and the ANA JP website my confirmed seat on my flight was given to another passenger so I was kicked off. How this happened I dont know."
Negativ: "Fix ANA US-JP online booking system."

Negativ: "Kiosk, bag service, One World Integration"

Positiv: "On time. Boarding was great. Flight wasn’t full so plenty of room to stretch out."

Positiv: "Overall is good :)"

Positiv: "Very nice flight attendants providing perfect service. Very nice food, exceptional for economy class. Huge leg room and wide seats (only 8 seats per row in a B777, other airlines usually have 9 or even 10 seat per row, this parity to some eco plus seats) Good entertaining system with good choice of new movies."
Negativ: "The boarding process was a bit unfortunate. But this might have something to do with Oneworld and not only JAL. Sapphire and Ruby members board at the same time, making the boarding process a bit crowded for a elite member. But apart from that he boarding was well organized."

Positiv: "Food was acceptable. Stewardess very helpful"
Negativ: "On a long flight it is good to have a good movie. Selection very bad. Seats r not comfortable seat turns into bed but lower part is too low. Poor design. Food not very good"

Positiv: "Service and Entertainment were great. Lots of legroom is great."
Negativ: "There are no air vents per seat so on the whole I was very hot and uncomfortable during the flight. One other detail: this is not Japan Airlines fault, but at LAX we had to sit on the runway for an hour because there was some confusion about the parking space for the plane. After a nine hour flight, to sit and wait for another hour was very uncool."

Positiv: "Crew was great, just like Japanese specific hospitality. Crew clean up toilet and keep refilling toilet supply. Airplane was nice and clean. Entertainment equipment was up to date."
Negativ: "I could not log in in JAL website using mileage account. They said it has been maintanance mode for a while and could not tell when it would be completed. I tried a month later but the problem was not solved. They foward any problems and inquiries to reservation center but calling the number won't find anyone to talk. Always they put me on hold for hours and never reached anyone. I have food allergy and tried to request for special meals but the option was not there under my eticket number as described in their website. They say the option may not be available because I purchased my ticket from 3rd party, not from JAL or it was code share flight. Very inconvenient. I had to skip 2 meals out of 3in leaving for Japan. I got very hungry at the end of the flight...."

Positiv: "Nice leg room and excellent head phones nice crews"

Positiv: "Food"

Positiv: "JAL went above and beyond. The aircraft was very comfortable, temperature was near perfect.. Onboard entertainment was very good. Flight attendants were very friendly, very helpful. And with out a doubt, this was the best meal I have ever had in-flight."
Negativ: "N/A"

Positiv: "JAL is great!"
Negativ: "Nothing"

Positiv: "It was short flight.. I slept good through."

Positiv: "Customer service was on point . Thanks Again !"

Positiv: "Very clean and modern aircraft. Staff were friendly and attentive. They provided directions and a guide for travelers transitioning from domestic to international flights. Strongly recommend Japan Airlines."
Negativ: "Nothing, well done."

Positiv: "Prompt, friendly service. Clean aircraft with comfortable seats. Onboard meal for international flight."

Positiv: "The Flight staff are very professional. The food and service were excellent."
Negativ: "The only downside was the long layover (7.5 hrs) in Narita airport."

Positiv: "The crew was friendly, and the view from the window was stunning."
Negativ: "There wasn't enough leg space; it would be nice if the entertainment system had usb charging available."

Positiv: "The crew, the flight, the pilot to cabin communications, the food, USB hookup, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your international travels."
Negativ: "The flight was extremely late to leave and I almost missed my connecting flight in Osaka"

Positiv: "No major disasters, comfortable seats, on time."

Positiv: "Hostesses were very nice. Lot's of room in aisles."
Negativ: "Food was okay. Not a great choice of movies."

Positiv: "The staff was attentive. The seats are comfortable. The in-flight entertainment is great!"
Negativ: "The headphone jacks are temperamental. If I put the headphone jack all the way in the port it would only play in the right ear of my headphone. On my flight to Tokyo and on my flight home the same thing happened. You has to pull the headphone jack out slightly to get sound in both earbuds."

Positiv: "Food Service Crew actually cares about you"
Negativ: "Nothing"

Positiv: "I am looking forwards to using them again! I paid more using this airline than their competitors. But after completing my trip I will have to say it was well worth it and will using them again."

Positiv: "The courtesy and professionalism is a 10."
Negativ: "Checking in with Japan Airlines was a serious hassle. I had my e-ticket but they kept asking me if I had already paid. The flight was apparently overbooked but than at the last minute, they gave me and my girlfriend seats separated from each other. I sat in the back, she sat in front. The tickets also had trouble scanning and kayak isn't a known agency."

Positiv: "The thing I value the most is customer service, and JAL did a great job! The crew was pleasant, always quick to respond to passenger needs and were interested in quality service."

Positiv: "The movies they offered."
Negativ: "How long it took the flight attendens to come back and take trash and out trays for both of the meals. It made it super uncomfortable in the tiny space available. Also, not enough knee space, especially when the person in front of you puts there seat back. I flew with American Airlines on the way to Japan and I had plenty of room but I wish it was the same coming home."

Positiv: "Simply excellent !!!"

Positiv: "Once again the service from the flight attendants was perfect."

Positiv: "Ich habe den Flug sehr genossen. Die Filmauswahl war hervorragend, das Personal sehr freundlich, und das Essen geniessbar."

Positiv: "From start to finish, we were amazed by the customer service of Japan Airlines. Altogether we we had a 14-hour day or so of flying with two small children and it could have easily been a 20-hour-or-more day of flying had Japan Airlines not been so great at what they do. We can't say enough about how amazed and blessed we were by their customer service."
Negativ: "Having to pay for wifi and not having access to power outlets. Everything else was amazing and honestly these minor things were very forgivable given the great entertainment choices that came along with the plan ride and and the amazing customer service."

Positiv: "Clean aircraft. More space between seats. Pleasant, eager to please cabin crew. Good movie choices."
Negativ: "The food was no better than any other airplane food."

Positiv: "JAL has excellent service. The flight attendants are very responsive and always there to help. The boarding and everything was smooth."
Negativ: "Nothing!"

Positiv: "Everything worked as planned."

Positiv: "The small touches - the hot soup in the middle of the flight was nice and comforting, the crew were exemplary in their hospitality, the seat was easily the most comfortable Economy Class seat I've sat on."

Positiv: "New aircraft and diligent crew; the food was frequent and tasted great. No complaints; would gladly fly JAL any time, anywhere."

Positiv: "flying JAL is always a pleasure. The flight attendants are consummately professional and the entertainment system is top notch"

Positiv: "The food was good, which I didn't expect. The crew was kind."

Positiv: "The bathroom is super clean."
Negativ: "Maybe you can make some alterations with your meal offerings."

Positiv: "Excellent service"
Negativ: "Not a lot of vegetarian options"

Positiv: "The whole service was great. And the airplane arriving on time."

Positiv: "the crew was extraordinarily helpful in getting me through customs with my luggage which i was lead to believe did not need to be looked at in Tokyo because it was checked through to Osaka by finding me taking me back through customs and onto the flight in time for its departure. JAL's crews on both flights and the ground personnel were very courteous and always extremely helpful."

Positiv: "The crew was really nice, as you can expect from a Japanese company. Super helpful and smiling. The food was also very good."
Negativ: "The space is really tiny. The screen also tiny."

Negativ: "I was not aware that I flew in Narita and flew out of another airport."

Positiv: "The crew is awesome. They’re so polite and helpful."
Negativ: "I think more options that don’t involve seafood would be good, but I’ll also consider selecting a specific meal in the future."

Positiv: "Well maintained plane, nice staff and over very comfortable."
Negativ: "The wifi worked only 1 hr of the 3 hrs I bought"

Positiv: "Great service!"
Negativ: "More comfortable seats and headphone jacks on the end of the arm rest (I kept knocking mine out when I moved in my seat)."

Positiv: "Comfortable seat & nice crew."
Negativ: "Seat booking was not available when I booked on line. Ad some difficulty getting a seat next to my wife."

Positiv: "Their friendliness And care for the passengers"
Negativ: "i can not think of anything."

Positiv: "They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic."
Negativ: "They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic."

Positiv: "Crew members was very polite and food was good"
Negativ: "seat is quite small."

Positiv: "Flugpersonal sehr aufmerksam, 2 Gepäckstücke à 23 kg kostenlos, alkoholfreie Getränke kostenlos, WLAN"
Negativ: "kein Essen, keine individuelle Bordunterhaltung, harte Sitze"

Positiv: "Flug bringt dich auf Kurzstrecke von A nach B. Aber ohne Komfort. Crew sehr freundlich aber außer kostenlosen Getränken (alkoholfrei) gibt kaum etwas. WLAN vorhanden. Für 3 Stunden akzeptabel."
Negativ: "Keine Bordunterhaltung, Essen aus der Bentobox nur gegen Bezahlung. Sitze sehr hart und geringe Sitzfläche/Sitzabstand."

Negativ: "It was a short hopper so didn't mind much. I actually slept on this plane."

Positiv: "gutes essen"
Negativ: "zu wenig wasser etwas kleiner bildschirm"

Positiv: "Even though the flight was around 45 min, still got a nice cup of consomme soup while I was working on the in-flight WiFi. Overall good for a short flight but basic interior with poor visibility of safety video on 787-9."
Negativ: "Boarding is a bit chaotic. Only people at the front of the queue can see the correct places to stand, so many people were trying to push in the front of the queue because the signs weren't visible from some angles or from far away. Basically couldn't see the inflight safety videos from my seat (17K) because of the curvature of the overhead bins and positions of the few screens (no seat-back monitors)."

Positiv: "everything"

Positiv: "Food was good and staff were very helpful. The boarding zone in economy class were easy , it started from the last to the front."
Negativ: "Check in was a little bit confused, we arrived 5 hrs. Before our departure thinking that we can check in our luggage so we can rest in the gate area, but we had to wait 3 hrs to open the check in counter."

Positiv: "Staff were very helpful and very foamy and comfortable seat"
Negativ: "No boarding zone number called in economy"

Positiv: "Great food"
Negativ: "Leg room"

Positiv: "The seat I selected was the first row of regular economy. It had extra legroom and received excellent attention by the staff for drinks. The arline served 3 meals and snacks on the flight. I felt like I was eating the entire trip. :)"
Negativ: "The seats were quite narrow. Most of the rows behind had armrests that were able to raise and lower, but due to my seat selection, my row had the stow-away monitors in the armrests. The seats also didn't technically recline. The lower seat cushion merely moved forward, emulating a recline, but the seatback didn't actually move. It was not quite comfortable."

Positiv: "Das Personal war sehr höflich und aufmerksam. Pünktliche Abwicklung. Neues Flugzeug (Boeing 787 Dreamliner). premium Eco hat echten Mehrwert (breite Sitze mit Beinauflagen, Champagner)"
Negativ: "Relativ viele Durchsagen"

Positiv: "The crew are so courteous and helpful."

Positiv: "It was fast and the crew got right to it as far as take off and getting home."

Positiv: "More space than usual between chairs. Crew is friendly."
Negativ: "Food was too smelly. Good quality, but airplane food cannot be smelly or it get really unpleasant inside the cabin. Flight attendant need to learn and practice English. Very difficult to understand."

Positiv: "Shortest duration"

Positiv: "Staff are super kind."
Negativ: "---"

Positiv: "short flight ready to get home"
Negativ: "n/a"

Positiv: "crew was professional and very attentive and beer and wine and ice cream on the flight"
Negativ: "wish they had more movies choices from the u.s."

Positiv: "Enjoyed the ANA service so much. The crew was so attentive and helpful. The floor was really wet under our seat and they got newspapers and blankets to keep our stuff dry and checked in on us several times. We felt very well taken care of. Enjoyed the documentaries on Japan and Okinawa!"
Negativ: "We didn't know the meal schedule. We thought the half a sandwich at dinner time was dinner, but then a full meal came out a couple hours later. :) Nice surprise though!"

Positiv: "service from crew"
Negativ: "chaotic boarding process/queue. connecting flight gate is quite a walk from 1 terminal to another (went down 3 floors of escalator ride and a distance tunnel walk - on a tight connection time (after a delayed departure/arrival)."

Positiv: "I had a "premium economy" seat for this leg. That was good, and the seat itself was much more supportive than most airplanes have. Crew was attentive."

Positiv: "felt Agent's kind care of elder (me) at Airport. Thanks."
Negativ: "Full of passengers. Code Share!?"

Positiv: "Very comfortable plane and excellent service."

Positiv: "Food was served with metal utensils."

Positiv: "Flight spot on time."
Negativ: "Can't think of a better thing"

Positiv: "Good"
Negativ: "No"

Positiv: "Hospitality of the staff was superb. Nice and clean cabin."

Positiv: "Friendly and helpful airline staff and flight attendants. Efficient boarding. Departed on time. Great in flight service."

Negativ: "No snaks"

Positiv: "Everything"
Negativ: "N/a"

Positiv: "very comfy, great ground handling crew"
Negativ: "none"

Positiv: "Meal from KUL to HAN was tasty. The separation of the gravy based dish from the rice was a great idea to prevent the soak up. Personal touch screen responsive and quality definition."

Positiv: "Flight was great."
Negativ: "ANA partnered with United on this leg. Service was not even comparable to ANA. The economy cabin flight crew was detached and unattentive. The elderly man when serving meals just flops or slams your tray on your tray table. The attendants do not even clean the tiolets like the ANA attendants do. Such difference in service. I wish that ANA will notbpartner with United. It sure tarnishes their brand."

Positiv: "Great service, accommodating staff. Seats were comfortable."

Positiv: "Everyone is super nice."
Negativ: "nothing"

Positiv: "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
Negativ: "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."

Negativ: "kayak should let you know when buying the ticket that the first portion of the flight codeshare with united express doesn't cover a second bag I called ANA they said i could bring two so I did but I was charged 100 dollars for it even though it was an international flight with ANA also united express shattered the outside of one of my checked bags so I paid 100 dollars to get a 50 dollar suitcase BROKEN UNITED won't respond to my inquiries. I am very disappointed."

Negativ: "My suitcase was "lost" in Tokyo/Narita on the way to Shanghai. Don't know what happened. Got my luggage two days later. This isn't Kayak's fault. ANA should've done something to make this right."

Positiv: "As always, the Japanese customer service is wonderful - I have no complaints in that department!"
Negativ: "The boarding process is pretty annoying....they do not board until minutes before the flight time and we still had to take a bus to the actual plane. We took off late (which, personally, at this point, I had just been on a 14 hour flight plus the 2 hours layover) - a delay just added to the exhaustion. Also, the plane was very old and very hot...even though it was only a one hour flight, it was very uncomfortable and outdated."

Positiv: "Food was good but not on every segment. Unlike many other airlines, ANA ticket counter team was very good. Japanese cabin crew etiquette & respectfulness are appreciated."
Negativ: "Cramped seats. Narita has poor general facilities overall. Therefore ANA should offer a discounted lounge facility for passengers with more than 4 hours transit. (I read that lounge food is surprisingly bad. I used the United lounge instead.)"

Positiv: "Crew sehr freundlich, Essen phänomenal gut und Entertainment-System hatte gute, aktuelle Filme parat."

Positiv: "Consistent SAS quality"
Negativ: "Drinks expensive"

Positiv: "The crew was fine. The seats in the A330 are the worst only to be made worse by NO legroom. Very uncomfortable airplane. The flight crew also closes the rear bathroom off during most of the flight, I am assuming so they can use...."

Negativ: "Newer movies"

Positiv: "Crew war Super!"
Negativ: "Schlimmes, altes, kleines und sehr beengendes Flugzeug, extrem schlechte Belüftung!"

Positiv: "Crew war super speziell Carsten!"
Negativ: "Eine Fussmassage hätte es noch toppen können."

Negativ: "MUC >> CPH wurde durch SAS durchgeführt, jegliche Versorgung kostet extra. Nicht was man erwartet, wenn man durch Lufthansa bucht!"

Positiv: "The crew was very helpful and went out of their way to make sure the passengers were well taken care of."
Negativ: "Have more books available for passengers who want to read."

Positiv: "Sehr nette Besatzung Schnelles und geordnetes Boarding"
Negativ: "Verpflegung war kostenpflichtig mit Ausnahme von Tee und Kaffee."

Positiv: "Nix"
Negativ: "Anschlussflug wurde gecancelt"

Positiv: "Gibt nix gutes"
Negativ: "Flug wurde gecancelt ohne das man benachrichtig wird!!"

Positiv: "Definitely one of the cleanest aircrafts I have seen. Design in grey simple but good. Nice and friendly staff."
Negativ: "New Arla Milk packages have a strange form and way to open which makes it tough not to spill the milk on you!"

Positiv: "The in-flight entertainment options were good."
Negativ: "My seat was broken and when I alerted the attendant, in a rude tone, she replied “what do you want me to do?” Not exactly the friendliest experience. It was only compounded by the fact that when we were landing, another attendant insisted I put seat completely upright, and when I told her it had been broken the entire trip, she began forcefully shoving my seat. Not awesome."

Negativ: "Missed connecting flight from Copenhagen to Geneva since flight from Newark left over an hour late.. They booked me on a flight to Zurich and then to Geneva. Had a connection to France booked separately that I had to move."

Negativ: "Flight was cancelled and received no notification from the airline, no re-booking help... nothing. Had to figure everything out myself and couldn't get another flight till the next day and was stuck in the airport for 8 plus hours trying to find answers. I will never book an SAS flight again."

Positiv: "Small airplane"
Negativ: "Confused information and double/extra charge for only one check-in baggage. They should make clear in the first place when booking ticket or check in online but NOT. I have to pay $83 dollars for one luggage."

Negativ: "Filme waren ok, aber nur ein Spiel (Schach) auf einem Interkontinentalflug (CPH - SFO) ist eher mager für einen 11h-Flug. Spiele müssen ja nicht sein, aber andere Fluglinien als SAS bieten da mehr..."

Positiv: "This airline is punctual and the pilots are good."
Negativ: "The service is minimal, you pay for any alcohol and the food is nothing to write home about."

Positiv: "Liked the ticket price, the service, the food and the onboard free movies, free water bottle, free ear plugs."
Negativ: "Nothing--it was a good flight - on-time and with little turbulence."

Positiv: "On time."
Negativ: "The cabin crew was detached, and curt."

Positiv: "Crew were very pleasant. Flight was smooth, even though did not leave on time & therefore arrived later."
Negativ: "More selection of food, more variety of sandwiches and bread used."

Positiv: "Everything about the flight was wonderful except baggage claim, in BOTH directions."
Negativ: "It could have been the perfect trip, but I am not sure why SAS baggage handling is so mediocre. In both the flights from EWR to OSLO and back, every aspect of the trip was super, except for the wait for baggage. In Oslo, I estimate having waited at least a half an hour at the carousel before the bags started showing up, and the same in Newark. We had long cleared Immigration, which normally is not a speedy process, and yet still had to wait at least 20 minutes for the FIRST bag to appear on the carousel. Most annoying, particularly after a relatively long flight, and especially for transfer passengers who needed to recheck their bags to continue to other destinations."

Positiv: "Flug hat Minimumkriterien erfuellt. Sicherheit. Sehr gute Landung und Infos vom Käpten.Getraenke wurden offeriert."
Negativ: "Kein Entertainementsystem vorhanden. Kein Food. Info über vorhandene Service( entertainment und food ) im Flug wäre wünschenswert."

Positiv: "Pünktlichkeit/ Sehr gute und viel Verpflegung/ Genügend Platz/"
Negativ: "Leider waren geschätzt 70% der Monitore kaputt. Ich hab den Sitzplatz gewechselt um Filme schauen zu koennen. Info über vorhandene Service( entertainment und food ) im Flug vor Abflug wäre wünschenswert."

Negativ: "Handling of delay: - Massive delays and time wasted with individual case handling at the transfer centre in CPH when a more efficient group/bulk handling of passengers on the same flight with similar cases would make more sense. Handling of baggage during the delay. Un-necessary additional delays with baggage handling due to poor management."

Positiv: "The flight attendees were great, always taking good care of somebody and gave me more drinks/food when needed. You had enough space and everybody could sleep. Already looking forward to my flight back home."
Negativ: "The Entertainment could have some more movies to watch - After 3 movies there was absolutely no other movie that might have been interesting to me. However, after 3 movies you are also supposed to stop so it's not even so bad."

Positiv: "Crew was considerate, friendly and accommodating . Meals were quite nice as flight fare goes. And the variety of films to watch were great. Two thumbs up, SAS !"

Positiv: "The food and entertainment on board is great. I was very pleased with how they organized the checking of bags and the fact I picked it up at my final destination without any issues and right on time."
Negativ: "Some of the staff at the check in desks can be very rude. Also, on my initial flight, they closed the check-in early and left many of us stranded without knowing who to talk to and how to manage to get on the plane. When someone from SAS finally came, I was told I would be escorted through security and most into the plane but then the "manager" or whoever was in charge denied it. The plane did not leave for another our and instead of arguing with the costumers they could have just helped us get on the plane. It was unfair of them to close the check in desks early and on top of that to catch a plane the next day they wanted to charge and exorbitant fee. I Wii never fly SAS again."

Positiv: "On time, movies, service staff"

Positiv: "The salad they served me in SAS Plus had fish in it which I'm allergic too and the stewardess immediately found one that had chicken instead. She also sang a Lullaby song thanking us for flying SAS on landing. Great! :-)"

Positiv: "Great service, friendly stewards and stewardesses, delicious food"

Positiv: "on time polite staff comfortable flights with free coffee"
Negativ: "charging for bags"

Positiv: "Price and destination was convenient"
Negativ: "They said coffee and tea was complimentary but they didn't serve a number of people for some reason"

Positiv: "Nothing"
Negativ: "The crew was terrible very rude and terrible customer service skills."

Positiv: "Pünktlicher Abflug und zügiges Boarding, die Crew war freundlich reserviert."
Negativ: "Essen nur in der teuersten Buchungsklasse inklusive, ansonsten wenig Auswahl."

Positiv: "I liked the movie selection! I also like the spacious size of our seats! There was just the right amount of leg room for the time of the flight. Also, the meals were served in a timely manner!"
Negativ: "The breakfast entree was salty and a beverage was not served with our meal. The gap between the entree was too long for enjoymenty. My friends and I were thirsty when we were eatinmg. Also, the wine selections were not the standard fan favorite. Not many enjoy Zinfandel or the white wine they were serving."

Negativ: "5 STD. Verspätung."

Positiv: "Angenehmer Flug, schnelles Boarding und Deboarding..."
Negativ: "Alte Machine, Lange Wartezeit im Flieger ohne Erklärung für die Verspätung. Keine Zeitschrift, Personal Recht unsichtbar. Kaffee ohne das Milch oder Zucker angeboten wurde."

Positiv: "Comfortable flight."
Negativ: "Only one meal option ( with meat). Alcoholic beverage not included."

Positiv: "Seats are more comfortable than those of many other airlines."
Negativ: "Normally, I am not picky regarding airline food. In SAS's economy or "Go" class, there is no choice of food. I can think of plenty of dishes that would be appealing to many people. Yet the meal that was served, beef stew, posed a problem as I don't eat red meet. Since many people also do not eat beef due to religious beliefs, I am appalled by SAS's decision to only serve this dish to its economy class passengers. As I ordered my ticket through Kayak, I didn't have the option to request a special diet, nor did I think to do so as airlines generally do not serve serve a beef dish as their one and only."

Positiv: "Check in, Fast Track, lounge, 1. Reihe"
Negativ: "man sitzt auf engeren Sitzen (Tablett ist in der Armlehne), aber ebenso zu dritt wie in der Eco. 1A-B-C haben viel kleineren Fußraum als 1D-E-F Stewardess wollte kein Handgepäck erlauben, da die Kanine bereits zu voll war. Ich schuld vor, sie solle erst einmal das Gepäck der Mitarbeiter aus der Kabine nehmen, dann reicht es auch für die Paxe ...."

Positiv: "Highly efficient, no problems at all."
Negativ: "I wouldn't mind a complimentary wine with dinner - other good airlines like to offer me a white wine with my chicken but here you have to pay for it.... Other than that I was happy with my travel!"

Positiv: "Essen in der Business Class okay"
Negativ: "Irritierend, dass in der Businessklasse der Mittelsitz NICHT frei bleibt"

Positiv: "Die Besatzung war sehr nett, der Ablauf gut organisiert. Hat alles wunderbar geklappt. Zur Verpflegung gab es Kaffee oder Tee, was aber ok ist bei dem ultrakurzen Flug."

Positiv: "Die Besatzung war sehr nett, der Ablauf gut organisiert. Hat alles wunderbar geklappt. Zur Verpflegung gab es Kaffee oder Tee, was aber ok ist bei dem kurzen Flug."
Negativ: "Komfort dürfte etwas besser sein. Unterhaltung gab es keine."

Negativ: "The SAS Supervisor at the gate permitted all preferred-level economy class ticketed passengers to board irrespective of the amount of their carry-on items - in some cases as many as three different items and many over-sized as per the measuring box located at the gate walkway, before conducting a bag-by-bag weight check on all the remaining economy ticketed passengers. Any carry-on item over 8 kgs was refused access to the airplane, and had to be unpacked at the gate in full view of other passengers to remove all electronic devices or breakable items, prior to being left with the gate agent to be placed on the plane as checked luggage. This procedure was conducted in an officious and highly non-customer friendly way, and was embarrassing to those passengers who had to "strip down" their single bag, in particular for female passengers who had overnight clothing and toiletries. A more practical and customer appropriate approach should replace such a draconian procedure."

Negativ: "Flight cancelled without warning less than two hours before departure."

Negativ: "Flight delayed 5 hours."

Negativ: "Aufgrund vorheriger Verzögerungen war der Flug mal wieder verspätet. Information am Gate eher mangelhaft."

Negativ: "Für die Verpflegung (Cola und Nüssli) musste ich 50 Kronen zahlen. Das geht einfach nicht, auch wenn es ein share code Flug war, weil das Ticket von Swiss war"

Negativ: "Unexpected 70 euro baggage fee that I had no way to add online."

Positiv: "Take off and landing"
Negativ: "Layover time"

Positiv: "Crew are the best!"

Positiv: "Punctual"
Negativ: "They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size"

Positiv: "Nette Crew, Privatsphäre und leckeres Catering"
Negativ: "Boarding"

Positiv: "Pünktlichkeit"
Negativ: "Nur süße Snacks, nichts salziges"

Positiv: "Freundlichkeit des Personals"

Positiv: "Crew attentive. The delay was due to airport conditions in FCO, cannot be blamed on Air France."
Negativ: "Food. For a 2-hour plus flight, from 11am to 1:30pm, we got 20gr pretzel sticks. This is ridiculous. Don't pretend you are not low-cost! Formerly, before the Joon failed (thank God) venture, Air France had real sandwiches around that time of the day on that line."

Negativ: "Boarding (by bus) was a total chaos. I had to stand for about 50 minutes, either on the crowded bus or, after climbing with great difficulty three flights of stairs to a high jet-bridge (I am 76), standing there forever with 200 persons waiting to get access to the plane. Totally unacceptable. They started the boarding process early (50 minutes before departure), but passengers were allowed to actually board the plane at the time it was supposed to take off."

Negativ: "Die Bestuhlung der Business Class in der Boeing 777 ist unbequem. Es gibt wenig Ablagemöglichkeiten. Die Anordnung ist 2-3-2, und die Fensterplätze und der mittlere Sitz hat keinen Zugang zum Gang. Man muss bei diesen Sitzen die Nachbarn belästigen. Finde ich gelinde gesagt suboptimal."

Negativ: "Flight was delayed"

Positiv: "The seat was very comfortable."
Negativ: "My boyfriend and I were required to gate check our carry-on luggage which required us to go through customs in Paris to get to our bag and re-enter security for our connecting international flight. I am unsure why this was the case as other passengers brought the same size luggage. Very upsetting."

Positiv: "All went right namely the seats but the luggage condition is the worst"
Negativ: "Air France is not a low fare airlines, I had to pay 225 USD against 3 luggages which is not acceptable. We should have the right for one luggage per ticket as all other airlines. If I knew this will happen, I wouldn’t use Air France and this will be the last time I buy a ticket on Air France"

Positiv: "Crew was ok and servicial"
Negativ: "Food and reception at door of boarding"

Positiv: "Crew very professional"
Negativ: "Boarding was a little confusing"

Positiv: "The entertainment options were great."
Negativ: "Seats are so cramped. I'm 5'3" and could use either arm rest because both people on either side spilled into my seat."

Positiv: "Mit einer Ausnahme war die Crew wenig motiviert"

Positiv: "The crew was nice and the seat comfortable."
Negativ: "Never got the pre-ordered wheelchair in Paris and only after long negotiations at JFK. Also, Delta lost my checked bag between JFK and DCA."

Positiv: "Not being charged for my first bag of luggage"
Negativ: "Nothing"

Positiv: "Yes"
Negativ: "Everything very good"

Negativ: "Sehr laut! Eng gestuhlt"

Negativ: "It was a great flight can’t think of anything"

Positiv: "Very nice crew. Nice meal service and drink service throughout. Great choice of entertainment."

Positiv: "The crew was amazingly helpful. My son was having some anxiety and they went out their way to make him comfortable. They were the best!"

Negativ: "4 Stunden Wartezeit am Flughafen leider zu lang:("

Negativ: "I have never been in a situation were a flight has been delayed due to the co-pilot suffering a knee injury prior to take off. A request for a doctor on board after an hour or so and then having to leave the plane and then re-board after about 40 minutes was quite bizarre."

Positiv: "Crew was very nice. Food was good and tasty."
Negativ: "Plane seemed a little worn, which surprised me since it was an A380. Not that old. I had purchased an upgrade to a seat with more legroom, only to find out there was no USB plug for charging my phone. All standard seats have them. Would have been nice to be warned about that."

Negativ: "Flug kommt Mitten in der Nacht in Paris an. Da die Verbindung zum Anschlussgate noch geschlossen war, mussten wir formal nach Frankreich einreisen um zum Gate nach München zu kommen. Dort darf man sich im ungeheiztem Gate noch mindestens 2 Stunden die Zeit vetreiben."

Positiv: "Die Crew war nett"
Negativ: "Sitze waren sehr verschlissen, bzw. funtionierten teilweise nicht. Bordunterhaltung war nur auf einem Monitor möglich der andere Monitor funktionierte nicht."

Positiv: "Nette Besatzung, Kleiigjeit zum Essen und Trinken"
Negativ: "Sehr wenig Platz, wenig zum Essen"

Positiv: "The staff were very helpful and professional. The air hostesses regularly checked if I was ok and showed concern when I wasn’t. They made what seemed a bad situation seem bearable."
Negativ: "The food was not very nice and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."

Negativ: "Verspätung"

Negativ: "My first flight was cancelled my return flight was delayed by 5 hours They made me check my carry on even though it was with in the size limit which cost 85 euros and when trying to ask why the staff was extremely rude and not helpful worst flight experience I’ve ever had"

Negativ: "Air France delayed our JFK to CDG flight. That caused us to miss our connection flight afterwards from CDG to MUC. We got a later flight luckily but one of our bags got lost and is still currently lost!!!"

Positiv: "Flight on time"
Negativ: "The usual Air France flights to Rome, that I have been flying for years, are now operated by Joon. For a couple months nothing changed, except the way the crew dressed. But now Joon is showing its true nature as a LOW COST airline.Seats cramped. Snacks and apple juice are now available for purchase only."

Positiv: "Flug war kurz, dennoch gab es Getränke. Das war super!"

Positiv: "Flugpersonal war außerordentlich aufmerksam und freundlich. Der Flug mehr als entspannt. Auch das Essen war super!"

Positiv: "Alle ok, Personal freundlich zuvorkommend"
Negativ: "kleiner Snack mit Kaffee, alles gut für den kurzen Flug."

Positiv: "The crew were nice."
Negativ: "The boarding process was horrible and it involved climbing down steep stairs from the air tunnel to the tarmac to board a bus that took us to a far distance where the plane was parked. Had to new walk in the sweltering heat to the plane can climb up steep stairs in the heat! We were now kept in the plane for another hour with no aircondotion. It was boiling hot in there. We had to use the safety manuals to fan ourselves. We eventually left late and got to Lagos one and half hours we were meant to get there. Lastly not all the luggage arrived. Two days into my arrival and I am yet to get all my luggage. It was truly a horrible experience which was echoed by fellow passengers."

Positiv: "Plane was comfortable and new."
Negativ: "Nothing really."

Negativ: "CDG is a monster. The distances are long . The signage is poor and when I asked for directions the diirections I got were wrong."

Positiv: "Plus seat was good. On board crew was nice."
Negativ: "Another Air France company, with their motto: We Don't Care. Ground staff was rude, no good food onboard and have to pay for it. Entertainment is your device, but you can't download the app to use it."

Positiv: "Flight landed 15min ahead of schedule. Good seating (29C in 777-300 ER), Good choice on entertainment program, also in german language."
Negativ: "Ordered meal not available (ok, AF staff was on strike)"

Positiv: "Free snack and drinks. Good service."

Positiv: "Während des Nachtflugs war es ziemlich kalt in der Kabine. Aber es gab eine Decke und ein Kissen. Das war gut! Leider wenig Deutsche Inhalte auf den Entertainment Bildschirmen am Vordersitz. Sonst alles super!"

Positiv: "Das Flugpersonal, alle nette französische Damen, mit viel Charm und Erfahrung, könnten uns überzeugen, Air France hat das gewisse etwas!"
Negativ: "Fast eine Stunde Verspätung..."

Positiv: "Super Betreuung, nette Und aufmerksame Flugbegleiter."
Negativ: "Die Sitze waren etwas ausgeleiert. Die fehlende Anpassung der Rückenlehne an individuelle Bedürfnisse sollte eigentlich Standard sein, aber außer einer unberechenbaren Massagefunktion in diesem A-380 Fehlanzeige."

Positiv: "Das Flugpersonal in der Businessclass war toll, das Essen und der Wein sehr ansprechend."

Negativ: "The company simply lets passengers board a fulled booked flight with far too much luggage. Result, take off 20 minutes late because there was not enough room for luggage in the overhead compartments. I was flying with just a small backpack that went under the seat"

Positiv: "Der Flug ist wegen Schlechtwetter abgesagt worden. Dagegen kann man nichts sagen. Aber...."
Negativ: "Das wir zum umbuchen über zwei Stunden in einer Schlange stehen müssten war eine Zumutung."

Positiv: "Pünktlich, sehr unkompliziertes Boarding, nettes Personal. Ich bin mehr als bespannte am Zielort angekommen. Gerne wieder."
Negativ: "Das Essen war eher mäßig, aber dass es überhaupt etwas zu essen gab auf einem Flug von unter einer Stunde fand ich sehr positiv, wenn auch nicht unbedingt nötig."