24 hour delay due to a crew member arriving 1.5 h late. People clapped for this? Obscene. Will never fly delta again. A simple error could have been resolved by holding connecting flights for 15 minutes. But no, not enough passengers to cross the 8-10 person threshold. Lost $800 due to this malfeasance. Never flying delta again.
Es gab einen Snack und gute Getränke. Besser Service als bei manch anderer Airline
The flight that you gave us, JQ7 from Melbourne did not exist. Therefore we had to stay in Melbourne for another 24 hours and find another new route and flights to return to Heathrow. All a strain and stress. Your service to us for the return journey useless. So far, I have not found that you have corrected any of your failings and therefore it could also happen again to others tomorrow, next week, or next month. The return journey was a total disaster.
They canceled our flights but the flight went on anyway.
Baggage drop-off könnte schneller sein, die FlugbegleiterInnen könnten freundlicher sein
Positiv: "Very nice airplane and pleasant crew"
Positiv: "Impressive service... amazing crew, very friendly and professional"
Positiv: "Customer care was super supportive"
Negativ: "Inflight sandwiches"
Positiv: "Newer plane, crew was amazing, seats were adjustable"
Negativ: "Fix the damn KIOSKS at Vienna!"
Negativ: "Das ich jetzt noch nicht in nRennes bin sondern in Amsterdam hängen geblieben bin."
Positiv: "Top sympathische Crew"
Positiv: "Die Crew war nett."
Negativ: "Die Kabinenklimatisierung hat man nicht in den Griff gekriegt. In dem Bereich wo wir saßen war es sehr kalt und zügig, so dass wir und trotz mehrerer Decken erkältet haben. In anderen Bereichen haben sich die Gäste über zu hohe Temperaturen beschwert."
Positiv: "Friendly crew"
Negativ: "Can’t think of anything"
Negativ: "Die Lauf Wege sind zu lang aus Amsterdam."
Positiv: "Freundliche und aufmerksame Crew."
Negativ: "Sitze in der Business Class etwas durchgesessen."
Positiv: "Service, entertainment and comfort - all very good. Really enjoyed the extra legroom in comparison with other airlines."
Negativ: "Just the AC was way too cold and they are not providing any blankets nor pillows"
Positiv: "The service crew was very nice"
Negativ: "Entertainment was broken so no movies etc. No pillows and no blankets because they ran out. Freaking cold during the flight. No vegetarian meal nor snacks."
Positiv: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
Negativ: "Es war gute service im Flug. Ich fliege wieder mit KLM."
Negativ: "Stornieren des Flugs. Keiner fühlt sich zuständig und der Kunde wird mit Arbeit und Kosten allein gelassen"
Negativ: "The plane was very hot"
Positiv: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Negativ: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
Positiv: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Negativ: "Pay attention to passengers."
Negativ: "It was a connection flight from Manchester via AMS to HAJ. Transfer time in Amsterdam (offered by KLM) just 1 hr - so my baggage hasn't arrived in HAJ, at least one day delay! At airport HAJ I've heard that's usual that baggage can't arrive in one our! So I didn't understand why this flight was offered by KLM!"
Positiv: "was a standard flight, in a standard quality - nothing bad"
Negativ: "alles gut"
Positiv: "My seat at the window was great and the staff really friendly and courteous!"
Negativ: "Need more leg room!!! Larger meals needed."
Positiv: "pünktlicher Flug Sehr nettes Personal Gute Verpflegung"
Positiv: "Unterhaltungsprogramm guter Service"
Negativ: "schon besser im Flieger gegessen"
Positiv: "Good comfortable seat with extra leg room. Pleasant crew."
Negativ: "Not enough leg room"
Positiv: "The crew was really friendly."
Negativ: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Positiv: "MCR airport Mert & Greet parking was smooth and efficient."
Negativ: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"
Negativ: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"
Positiv: "The service"
Negativ: "The seats"
Positiv: "Das Flugpersonal war freundlich, sehr aufmerksam und fürsorglich. Es gab genug zu trinken und gute Auswahl. Über eine Kleinigkeit zu essen freute ich mich auch sehr. Es war ein entspannter, angenehmer Flug. Danke vielmals."
Negativ: "Dass der Flug sich verspätet hat, hat mich persönlich nicht sehr gestört. Wenn aber jemand danach weiter fahren muss, oder einen Termin deshalb verpasst, könnte etwas nervig sein."
Positiv: "Everything was clean and well organized."
Negativ: "The flight was delayed 1 1/2 hours."
Positiv: "Comfortable and well laid out seat area"
Negativ: "Food was a little substandard for business class"
Positiv: "Board-Crew war sehr nett und das Essen + Getränke war natürlich auch sehr gut."
Negativ: "Leider muss man sagen dass das Boarding zu lange gedauert hat und manche Probleme mit dem Anschlussflug hatten. Noch dazu kummt dass mindestens 5 oder 6 Personen ihren Koffer nicht mehr bekommen haben unteranderem auch eine Freundin von mir was natürlich sehr ärgerlich ist."
Positiv: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Negativ: "No complaints about anything."
Positiv: "Nice crew; clean plane; decent dinner"
Negativ: "No entertainment system; insufficient knee space"
Positiv: "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
Negativ: "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
Positiv: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"
More meals in flight - one meal is not enough for an 8hr flight
Habe flug verpasst, Anschluss von Brest war zu knapp (30') mit 10' Verspätung v Start
Positiv: "Nice crew"
Negativ: "Not loose my luggage:)"
Negativ: "They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size"
Negativ: "Air France’s apathy towards its customers is shocking. Traveling with three children , our flight was delayed by 3hrs resulting us arriving in Paris after 1AM. With the airport shuttle(CDVAL) to our airport hotel closed, they offered no assistance despite of my request. Simply asked us to take a taxi (when all taxi stands are abandoned at 2AM). Beware if traveling with family."
Positiv: "Nette Crew, Privatsphäre und leckeres Catering"
Positiv: "Very friendly crew"
Negativ: "In-flight system had some errors"
Negativ: "Nur süße Snacks, nichts salziges"
Positiv: "Freundlichkeit des Personals"
Negativ: "Die Bestuhlung der Business Class in der Boeing 777 ist unbequem. Es gibt wenig Ablagemöglichkeiten. Die Anordnung ist 2-3-2, und die Fensterplätze und der mittlere Sitz hat keinen Zugang zum Gang. Man muss bei diesen Sitzen die Nachbarn belästigen. Finde ich gelinde gesagt suboptimal."
Positiv: "The crew was terrific."
Positiv: "Entertainment system failed repeatedly."
Negativ: "Entertainment system failed repeatedly."
Negativ: "More options for gluten free food. Always get the same dish"
Positiv: "Mit einer Ausnahme war die Crew wenig motiviert"
Positiv: "Excellent service"
Positiv: "Good crew, as usual with Air France."
Negativ: "Old plane with very lousy seats for a super expensive business class. Super slow check in and overall process till boarding because of lack of ground staff compared to passenger volumes"
Positiv: "I'm not Hindu, but I requested Hindu Vegetarian meal. It was very tasty and enjoyable."
Negativ: "Seats were not comfortable, even in Comfort + seating isle."
Negativ: "Couldn’t understand announcements"
Negativ: "Sehr laut! Eng gestuhlt"
Positiv: "The crew was friendly and always came around with water."
Negativ: "The “vegetarian” option was tuna which isn’t vegetarian and there was no vegetarian snack. With the hundreds of dietary and religious food restrictions you would think having a vegetarian option would be much more attainable.. They also didn’t make an announcement about our flight being late."
Negativ: "4 Stunden Wartezeit am Flughafen leider zu lang:("
Positiv: "Air France personnel is always really helpful"
Negativ: "Food and comfort in short haul are not the best - but the flight is short..."
Positiv: "The airplane"
Negativ: "make passengers from Nigeria to feel respected and important. Imagine no entertainment in the aircraft in addition to a very poor food."
Negativ: "I have never been in a situation were a flight has been delayed due to the co-pilot suffering a knee injury prior to take off. A request for a doctor on board after an hour or so and then having to leave the plane and then re-board after about 40 minutes was quite bizarre."
Positiv: "Crew was very nice and the food was excellent."
Negativ: "Flug kommt Mitten in der Nacht in Paris an. Da die Verbindung zum Anschlussgate noch geschlossen war, mussten wir formal nach Frankreich einreisen um zum Gate nach München zu kommen. Dort darf man sich im ungeheiztem Gate noch mindestens 2 Stunden die Zeit vetreiben."
Positiv: "Die Crew war nett"
Negativ: "Sitze waren sehr verschlissen, bzw. funtionierten teilweise nicht. Bordunterhaltung war nur auf einem Monitor möglich der andere Monitor funktionierte nicht."
Positiv: "Nette Besatzung, Kleiigjeit zum Essen und Trinken"
Negativ: "Sehr wenig Platz, wenig zum Essen"
Positiv: "On time, staff was nice."
Negativ: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
Negativ: "Long delays to go through security screening and then further delays as the plane was still being fueled at departure time."
Positiv: "Flug war kurz, dennoch gab es Getränke. Das war super!"
Positiv: "Flugpersonal war außerordentlich aufmerksam und freundlich. Der Flug mehr als entspannt. Auch das Essen war super!"
Positiv: "25 min ahead schedule!!!"
Negativ: "Cabin space, too narrow rows."
Positiv: "Alle ok, Personal freundlich zuvorkommend"
Negativ: "kleiner Snack mit Kaffee, alles gut für den kurzen Flug."
Negativ: "I didn’t have time to make it through customs. Missed my flight"
Positiv: "The free glass of red wine when the plane finally took off."
Negativ: "The flight was delayed. We were told that it was just a half an hour delay by the man that was informing us of the delay and then we were then told by a woman that it was going to be over an hour. We weren’t told any specifics of why the plane was delayed, other than: “ the engineers are looking at the issue now”. We received messages saying that the flight was cancelled but then we were told to ignore that. We were told that we would have an update every 10-15 minutes but by the time we had the next update was 1 hours later, we were told that the plane will depart at 15:50- which we did. But we also sat on the plane for an extra 2 hours or maybe even more (couldn’t bare watching the time at this point) because the man that was supposed to push the plane backwards in order to reverse the plane didn’t turn up so we then had to wait for all of the other planes to take off before we could. Eventually the plane set off at 18:20 and I got in France 19:30-20:00 ish?"
Positiv: "Crew were pleasant most of the time"
Negativ: "Boarding process is total chaos Took 40 mins to.check in at desk , pre ordered for wheelchair Never showed ...total zoo Beds advertised as lie flat bu they are NOT 180 degree flat , legs hang down - bad for circulation"
Positiv: "It was quick, very good space in premium economy. Good and friendly service. The food was better than expected"
Negativ: "The crew did not announce the score of soccer cup semi final between Belgium and France"
Positiv: "Boarding for BUsiness class was fine. Seating was cramped."
Negativ: "As I said in my rating, seating was cramped. Food was mediocre. Crew was pleasant."
Negativ: "CDG is a monster. The distances are long . The signage is poor and when I asked for directions the diirections I got were wrong."
Positiv: "Flight landed 15min ahead of schedule. Good seating (29C in 777-300 ER), Good choice on entertainment program, also in german language."
Negativ: "Ordered meal not available (ok, AF staff was on strike)"
Negativ: "The flight was late, real late."
Positiv: "Während des Nachtflugs war es ziemlich kalt in der Kabine. Aber es gab eine Decke und ein Kissen. Das war gut! Leider wenig Deutsche Inhalte auf den Entertainment Bildschirmen am Vordersitz. Sonst alles super!"
Positiv: "Das Flugpersonal, alle nette französische Damen, mit viel Charm und Erfahrung, könnten uns überzeugen, Air France hat das gewisse etwas!"
Negativ: "Fast eine Stunde Verspätung..."
Bueno: la puntualidad Malo: el entretenimiento no sirvió
The plane never took off.
Negativ: "15 Minuten Verspätung"
Positiv: "Flight on time and professional crew"
Positiv: "Arrived & check in @ 6 am waited on the gate they put on my ticket we were told that the plane was delayed, ok fine no problem it happens all the time. the plane departed from another gate. We were to far way from the gate to hear They never page me over head They Only page by the gate with was impossible to hear due to the Airport over paging all other depar flights. Went the time was to long and No Calls I went and ask a personnel at that time I got a phone call from the Airport personnel also telling me that my suitcase was down in the band. To find out the I have lost the plane. I went and talk to management after a few minutes of conversation nothing happen I have lost my plane my money . I am very frustrated sad because it was not a plesiosaur trip My mother was sick and I needed to see her take her to the Doctor. Had to borrow money from a family member to continue my trip. On my way back I try to check And I was Unable to do so. I arrived to the Airport to find OUT that they cancel my way back too!!!!!! I had to borrow money Again!!!! And stay in the Airport for 8 hrs! This was my experience my lost money time family worried about me and my sister.I had No signal in my phone due to the poor Cituation of this country went I'm able to check my fly with you KAYAK notice the right gate number and time went the plane was living. The attitude of management from Aeromexico was so rude And disrespectful. I will never use them again."
Negativ: "For them to accommodate me and my sister in another fly And write the correct gate on my ticket And look for me if I'm not there, Page Over head my name on the Airport NOT just on the cubic area where is so difficult to hear due to all the noises and pages going on from all over Not mentioned that went they page the sound of the Voices is terrible!!!! I have fly with Interjet and Never had this problem They never live no one behind. Very unpleasant trip finding my mother sick and ended living her again and had to spent another 8 hrs to take a 11:55 pm flight home . Because they cancel my trip because they left me behind."
Positiv: "Service was good, the overlaying in Cancun that I had to pay for just 4 hours of sleep was terrible"
Negativ: "The overlay"
Positiv: "these aircraft are confyy...the staff super helpful to be honest i would rather fly with aero mexico than one of the u.s.a airlines for ex: american airlines ect.... and their selction for entertaiment was huge and up to date with all the latest stuff..."
Positiv: "El avión estaba súper limpio y en excelentes condiciones"
Positiv: "The food, comfort"
Negativ: "The crew, some of the crew were a bit rigid, didn't seem to like what they were doing"
Positiv: "Crew pleasant & food good"
Negativ: "Seats not very comfortable or adjustable"
Positiv: "La atención del personal cuando estamos hasiendo check in es muy buena excelente actitud para desirle que haser y todo sea más fácil"
Negativ: "Es muy bueno que te puedan explicar en tu propio idioma te sientes muy en confianza con el personal y la aeronave está muy bien en buenas condiciones, sigan así excelente Mexico"
Positiv: "The food, the customer service experiencie ,this airlline is the best!"
Negativ: "It was excellent"
Negativ: "El día miércoles arribé al aeropuerto Benito Juárez de la Ciudad de Mexico, dónde quise acceder al VIP LOUNGE de Aeroméxico ya que mi ticket lo compré para el servicio Priority y al llegar al Lobby del Lounge me negaron la entrada ya que me dijeron que debía pagar $25 para acceder ahí ya que no contaba con membresía alguna. Me parece una falta de respeto y mal servicio, ya que si uno paga por viajar en Priority es para gozar todos sus beneficios sin costo alguno. Me molesta ya que en la ciudad de Boston estuve en el vip lounge sin costo extra alguno, además tienen personal muy arrogante y clasista dentro del Lounge de la Ciudad de México"
Negativ: "Ich habe eine minute zu spaet gekommen und die Flug war schon zu. Keine flexibilitat fuer ein Frequent Travel, den remote bus hat gerade den Passagieren nach Flug. Keine angebot zu mir bringen mit andere bus oder fahrzeug."
Positiv: "It wasn’t a full flight"
Negativ: "The flight attendants were too loud and not as attentive"
Positiv: "Puntualidad y Servicio."
Positiv: "Very friendly staff/crew, sufficient leg room even in a regular seat. Hot meal."
Negativ: "Zero entertainment options available - the computer screens didn’t work at all, no movies, music, map. Also no functioning WiFi as advertised (on either flight) and the machine would only barely and intermittently charge my phone."
Negativ: "The were really mean on the boarding pass. They dis not give the right information and the flight was late"
Positiv: "Alles in allem ein sehr angenehmer Flug in einem modernen Flugzeug mit einer großen Auswahl an Bordunterhaltung. Pünktlich und freundlich. Auch alkoholische Getränke inkludiert (was in Amerika schon lange nicht mehr Standard ist)."
Negativ: "Das Essen war nur mäßig."
Positiv: "Quick flight, ease going through customs"
Positiv: "It was on time"
Negativ: "Was late 2 hours"
Negativ: "No TV screens for entertainment on a long flight made for a very long journey."
Positiv: "Flight crew"
Negativ: "No complementary anything. Baggage prices are ridiculous."
Positiv: "Dreamliner, fast boarding."
Negativ: "Few food for such a long flight. Don’t manage kid bothering other passengers."
Positiv: "Fantastic Chicken dinner for economy fair.. Will fly AeroMexico again next time. Great (the BEST) service !"
Negativ: "There was a spelling error in the name on the ticket the airline refused to change the ticket so I couldn't go on the trip, didn't get refunded the tickets, had to cancel the many reservations. This has been the worst Christmas of my life."
Negativ: "My flight ended up being cancelled from San Jose to Mexico City back to Portland OR. Aeromexico told me there was no way they could get me home that day and that they would pay for my hotel, food etc. i cried my eyes out and begged to get me back to America. Somehow after about 30 minutes of back and forth, Austin Lopez with Aeromexico saved the day!! He got me several connecting flights back to Oregon and I was home the next morning very early. He was very sweet and caring. I wish I could tell his boss how amazing he was! Thank you again Austin!"
Negativ: "Realmente mal servicio a cliente la aerolinea solo quiere sacar ventaja y cobrar de mas por el transporte de tu equipaje"
Negativ: "They would not let me board the plan even though I made 30 minutes early. Our connecting flight was late. My bags made the flight and I wasn't allowed on."
Positiv: "Brand new plane. Lots of extra leg room coming from a guy of 6 ft."
Positiv: "The flight was not crowded so had plenty of room. Entertainment was just ok."
Negativ: "The food was not very good. Pasta with nothing on it."
Positiv: "Again, the seating is more than adequate. I discovered a person who couldn't read her ticket stub correctly had taken my seat, but instead of insisting that she move, I asked if I could have an emergency exit row seat and was told "Yes," I could. I had to whole row to myself. Those seats, while as comfortable as the rest, made the screen mounted on the back of the seat ahead of me a little hard to see because of the greater than usual distance between the seats. But there certainly was a lot of legroom!"
Negativ: "The only thing I didn't like was an aspect not totally in Aeromexico's control - the disembarkation system and the ugly process of Mexican immigration. The plane was left parked on the tarmac somewhere in nowhere'sville, making a trip to the terminal by bus necessary. The bus waited and waited and waited for a wheelchair to arrive from the main terminal to allow two elderly passengers to be removed from the plane. All in all that process took more than a half-hour (making the two-hour connection time more anxiety producing). Then the bus sat outside the terminal for another 10 minutes with no explanation being provided to the passengers worried about making their connection. To top it off, once the bus doors opened the passengers were ushered into a large hall filled with hundreds of passengers all having to get through Mexican immigration - during lunch hour or something, for there were only six officials actually asking questions and several empty inquiry windows that could have been operational. I finally got to an immigration clerk just 15 minutes before my connecting flight was to take off - breezed through the interview and got the passport stamped, and then had to run to dump the luggage onto another conveyor belt leading I hoped to the connecting flight. An Aeromexico staff person asked me "Seattle?" and when I answered "YES!" was ushered to a waiting electric golf cart that whisked me close to the ramp to Gate 57. Without that additional help I'd never had made the flight. Mexico City is NOT a place to try to do a plane connection in less than 3 hours!"
Positiv: "I like the service and they fly on time"
Negativ: "The confort of the seats to small"
Positiv: "Die Flugbegleiter waren aufmerksam und freundlich."
Negativ: "Leider war das Essen sehr schlecht, zudem waren die Fenster nicht steuerbar."
Positiv: "Das Personal war sehe aufmerksam und freundlich."
Negativ: "Das Hähnchen sah sehr eklig aus, die Pasta war fad."
Positiv: "Das Personal war nett und aufmerksam und hat immer geschaut, ob ich noch etwas möchte. Es gab Kekse als Snack."
Negativ: "Leider war das Frühstück nicht wirklich angemessen für die Business Class. Geschmacklich war es nichts. Es ist, wenn man den Platz verlassen will, sehr eng in der Business Class, der Sitz an sich ist gut."
Positiv: "The service was great, they fed us on the plane and it didn't cost more!!"
Negativ: "The airport in Mexico City was confusing and there was little help knowing and finding the gate for both flights out. If i hadn't flown a lot i would have been in trouble."
Positiv: "I love there service"
Negativ: "Poor communication about serious delays."
Positiv: "Crew was nice, check in people was nice too"
Negativ: "The zonnes for boarding are not respected at all. The crew its handling people's documents in a rush and don't have the time to check what groups are boarding. The food was way too little. I've travel hundreds of times. This was the smallest meal I've ever had"
Positiv: "The crew members were very nice and friendly. The staff at check in were also nice and things were run very smoothly."
Negativ: "The cabin AC did not turn on until every last passenger was seated and the door was closed.. It was really hot inside. I don't know what can be done about it, but that was frustrating. Also, I'm gulten intolerant and it would be nice if you served something other than sandwiches. Not a big deal, but just a suggestion."
Positiv: "Personnel was very courteous and helpful, smooth flight."
Positiv: "This was my first experience with Aeromexico and i loved it. Everyone was nice and the plane was nice. Loved it."
Positiv: "Frühstück ist schön warm"
Positiv: "Flexibles Personal"
Positiv: "Comfortable plane. Able to take off and land in Boston in poor weather (snow). On time."
Our last few flights (on a variety of airlines including AA) had honestly been disappointing. The negative experiences making me wonder if I should stop flying altogether and start to vacationing closer to home and just drive everywhere. Happily my flights from San Antonio to Miami and back have given me hope that flying is finally getting better, almost enjoyable. The AA luggage and flight check in went smoothly. AA flights were on time, gate changes were updated quickly to the app and text messages sent. I was very pleased with the American Airlines experience this trip.
The antiquated plane had no seatback shelf to place cellphone when wat thing movie. The plane was practically empty -- both ways.
Insanely crowded, seats are extremely small and narrow and I’m THIN
Small airplane, not completely full which is good,no food but short flight so it's ok. overall i rate 7 out of 10 good but not the best.
Flight delayed 1.5 hrs and plane was freezing
Negativ: "Missed my connection due to excessive delay at Heathrow"
Negativ: "Seat choice flexibility, but it was basic economy..."
Negativ: "The airlines need to board and deboard by group number."
Positiv: "Everything was super comforting"
Negativ: "The flight are always subjected to delay ... I didn’t like that..."
Negativ: "Spent more than 500$ in an emergency flight that was delayed ten times"
Negativ: "The gate in Dallas changed three times, which caused me to walk all over the airport. Then the flight was delayed 3 hours with little communication"
Positiv: "The crew was friendly and the flight was almost on time."
Negativ: "The power outlet at my seat didn't work. The baggage was delivered to the wrong carousel at DFW. The seats are TOO DAMN SMALL."
Positiv: "Crew were very helpful"
Negativ: "I have an injury so I paid extra for 'extra leg room" but there's a wall between economy and business class so very little legroom. My leg was hurting a lot and the flight attendants had to find me a different seat because I could not stay there for 5 hours. I wouldn't have paid extra for this seat."
Positiv: "It was a red eye. So good to be seated, quiet. not too crowded."
Negativ: "It was really GOOD overall."
Positiv: "Everything was good!"
Negativ: "They left over an hour late, then couldn't get the bags unloaded in philly. Loads of us missed our connections and we've all been stuck here overnight. American staff pretty much all shrugged."
Negativ: "kleines Frühstück für umsonst"
Positiv: "Some of the flight attendants were helpful, some were not. The movie selection was good."
Negativ: "The Food was not fully warmed, seats were uncomfortable. The boarding process did not seem organized."
Positiv: "Gratis Upgrade in die First bekommen - eigene Suite!"
Negativ: "alles gut"
Positiv: "Comfy seats with ample room."
Negativ: "6 hour flight with only one cookie and two drink snack offer."
Positiv: "Included beverage"
Negativ: "No headphones"
Positiv: "Das bordprogramm filmauswahl"
Negativ: "Vom Einchecken übers umsteigen war alles schlecht organisiert Und am Ende ging auch noch mein Gepäck verloren!"
Positiv: "Sehr nette crew"
Negativ: "Crew kannte die Maschine nicht, Fluggäste wurden gratis umgesetzt"
Positiv: "Könnten einen früheren Flug finden"
Negativ: "Leider nicht den gleichen Status bekommen"
Positiv: "Almost everything about the return flight was great. Check-in, legroom, flight crew, entertainment were top notch"
Negativ: "I asked for specific meals for everyone on the booking but multiple customer service reps booked only 1 meal - when making bookings/changes ask if changes are for everyone or for specific passengers"
Positiv: "Flugzeug war ein altes Flugzeug meine ich. Durchdas es nicht voll besetzt war hatte ich einen 3er Sitz für mich alleine. Super Besatzung wirkte auf mich gestresst ganzes Team war auch untereinander nicht harmonisch. Bordunterhaltung gabs nur in Oben alle 3 bis Sitzreihen einen TV dort konnte man Film schauen, nicht nach eigener Wahl. Sonst konnte man Film und Unterhaltung im Händy oder schauen Tablet herunterladen.Brauchst einfach gute Batterien dafür es gab keine Auflade Möglichkeiten, nur am Airport."
Negativ: "Besatzung Bordunterhaltung Verpflegung,alles mit Kartongschachteln wurdest nicht gefragt was du willst. Wurde einfach wauf den Klapptisch hingeknallt. Alles in allem sonst ruhig sauber und in Ordnung."
Positiv: "Dass ich sogar einen Kaffe und einkleiner Snack in Form von kleienem Keks bekam. Ich war vorbereitet, dass ich nichts erhalte.Hatte etwas zu Essen dabei. Freundliches Personal Bordunterhaltung nur bezahlbar und übers Laptop oder Handy Hatte Auflade Möglichkeiten beim vorder Sitz.."
Positiv: "Crew was friendly"
Negativ: "Delayed flight again. The American Airlines norm now. Seats are small. I ended up sharing part of mine with the man next to me. No food or snacks No entertainment. Not even a skymall magazine to keep me amused."
Positiv: "Everything went smoothly. The boarding process, the time of departure, the food, and but for an aborted landing we would’ve been on time. As it was we were only 15 minutes delayed"
Positiv: "Great crew and entertainment. Fairly comfortable seats."
Negativ: "Bit tight betweeen seats. Fortunately had three seats for two of us. Slight mechanical issue caused small delay that pilot tried to make up. Better food and amenities on Delta."
Negativ: "Keine Boarungerhaltung, unfreundliches Personal, grosse Verspätungen und enge Sitze. Und dies alles für Interkontinentalraketen Flügen. Alles schlecht bei American Airlines. Nie mehr."
Positiv: "Fast check in"
Negativ: "Unfriendly airhostesses, I asked fir a blanket as it was freezing but refused to bring me one"
Positiv: "On time! That pretty much says it all. I think American did a great job at everything they had control of."
Negativ: "Having connecting flights that seem like they are miles apart. I’m sure there is a good reason for this but it is annoying to have to change concourses at these huge airports."
Positiv: "Flugpersonal war freundlich und aufmerksam. Leider sind beide Flüge verspätet abgeflogen."
Negativ: "Essen war sehr gut. Sitzplätze gemütlich mit genug Platz für Beine."
Negativ: "Boarding at Terminal 3 gate A8 was slow and a single line makes for a lengthy process."
Positiv: "DCA based AA gate agents were awesome. We were booked on a flight that was delayed, turned out there was a flight about to depart (it had been delayed 2.5hrs due to weather), but was departing prior to our reg scheduled flight so they put us on standby. No doubt the crew was also columbus based and eager to get home...as they did. Couldn’t be more pleased to get home"
Negativ: "Delays again. Can American. Ever be on time?"
Positiv: "Flight attendants"
Negativ: "Layover, I had to also unexpectedly pay $50 for my carry-on. I couldn't help that I was group 9. I am very disaapointed. I will be using Jet Blue next time I fly to Arizona."
Positiv: "The staff was great, luckily an pretty empty flight"
Negativ: "The food in coach is a disgrace. It’s terrible a few $$ More and it would actually be have way decent"
Positiv: "Alle waren aufmerksam, auf dem Flug selbst lief alles reibungslos."
Negativ: "Der Flug hatte 30 Minuten Verspätung und mein Koffer traf mit einem eheren Flieger ein und stand deshalb relativ unbeaufsichtigt in der Gegend rum."
Negativ: "Im Prinzip war der Flug in time gelandet. Aber dann 40 Minuten gewartet bis ein Gate frei ist. Danach ewiges warten auf den Koffer. Sehr schlechter Service, keine Informationen."
Positiv: "Flug Personal war OK aber für sitze waren sehr klein und musste Arm gegen Arm mit Sitznachbarn fliegen. (Unsere Maschine war ein Boeing 787)."
Negativ: "Essen war auch nicht sehr gut."
Negativ: "2hr late, staff super ignorant about international transit and boarding. Completely disfunctional check-in!!"
Positiv: "Snow ruined flight. Crew was great."
Negativ: "No entertainment with this flight. Cookies good."
Positiv: "Flight attendants were attentive and pleasant"
Negativ: "No IFE, bug not a big deal I had my own."
Negativ: "AS changed flight time,had 3.5 hour layover in charolette originally was going to arrive at 11am in Denver, didn't arrive until 1:30pm"
Negativ: "Too many delays"
Their business class on this Airbus flight was just Economy seats with the middle seat blocked off with a fixed table. No extra space at all. Food was ok but not worth the extra expense imo.
Am boarding pass hiess es Security wird am Terminal 1 in Wien sein. Leider bin ich den ganzen Weg hingegangen um nachher zu realisieren, dass es dich Terminal 3 war.
Die neue Business Class von BA ist sehr gut!
Die neue Business Class auf Langstrecke ist Klasse! Also die Kabine. Service wie immer sehr unterschiedlich. Board Bar (Self Service) war nach einer Stunde leer. Verpflegung war furchtbar! Es gibt keine deutschen Filme mehr :-(
There was no flight. Flights got cancelled. Kayak or British never informed us. I had to call so many times and wait hours to get to talk to someone. Made my vacation pretty bad. I still havent heard from anybody. No apologies, nothing. Just horrible!
Positiv: "freundliche crew"
Negativ: "Enternteiment and seats"
Negativ: "It would be nice if at least snacks and a cup of water were provided."
Positiv: "Freundliches Personal, sauber und modern wirkende Flugzeuge, pünktlich. Bordverpflegung nur gegen Bezahlung, aber sehr fair bepreist."
Positiv: "The flight was pleasant and we landed early."
Negativ: "British Airways should at least give out small bottles of water or cookies to soften passengers affinity towards the airline. I did not buy anytjing but was also not served anything. In comparison to low cost carriers, I felt underappreciated."
Positiv: "The flight was super relaxed and comfortable. We really loved the Magnum ice cream at the end of the flight."
Positiv: "Schönes Flugzeug"
Negativ: "Einchecken sehr kompliziert"
Positiv: "Alles gut"
Negativ: "Normal halt"
Positiv: "Wie haben geschlafen"
Negativ: "Das Bett in der Business ist etwas kurz"
Negativ: "Sandwiches alle ausverkauft, musste auf teures Tapas ausweichen. Anstelle eines Tomatensafts wurde ein teurerer Kaffee abgerechnet. Nach Reklamation würde es korrigiert."
Negativ: "Verspätung - Ankunft um Mitternacht"
Positiv: "Wir waren sogar früher als geplant angekommen! :)"
Positiv: "Crew were nice, good enough selection of entertainment. Quick disembarking"
Negativ: "Seat not super comfortable. Had room, but the lack of armrest being able to move fully up, and the fixed position of the sides of the headrest were frustrating.1"
Negativ: "Der zugewiesene Platz in der vorletzten Reihe war sehr eng (geringer Abstand)"
Negativ: "Nach leichter Verspäung des vorangegangenen Fluges, gab es keinerlei Unterstützung, um zügig zum Anschlussflug zu gelangen, obwohl ich aktiv mehrere Mitarbeiter auf die Dringlichkeit eines schnellen Transfers angesprochen habe. Es gab kein Interesse zu Helfen, keine Entschuldigung und keine Erklärung. Beim Sannen der Bordkarte vorm Security Check wurde elektronisch angezeigt, dass ich mich an den Kiosk wenden sollte. Dort wurde ohne Worte, Erklärung, Entschuldigung oder Hilfe umgebucht und eine neue Bordkarte ausgedruckt. Solch ein Desinteresse an Unterstützung habe ich bisher noch nie erlebt. P.S. Ich spreche fließend englisch, es war also keine Sprachbarriere."
Negativ: "Flug wurde storniert und einfach einen ganzen Tag nach vorne verlegt. Keine 24h Hotline??? In den USA aus der Hotline geflogen, da zu viele Anrufer...Boarding bei BA immer zu früh"
Negativ: "The flight was delayed due to plane safety issues, but the crew fixed it and got us to London almost in time. I didn’t love that there were no vegan food options, and even if there had been, they ran out of fresh food by time we were served. Not great."
Positiv: "Comfortable, good service and on time"
Positiv: "Boarding, geregelte Einstiegsgruppen"
Negativ: "Nicht mal Wasser umsonst an Board"
Positiv: "Die neuen Kunstledersitze sind viel hygienischer als die ekelhaften altmodischen Textilsitze. Fand ich echt toll. Der Flug selbst war sehr angenehm und die Passagiere wurden auch gut informiert ueber alles."
Negativ: "Das Boarding und Disembarking hat schier ewig gedauert, weil der Flieger nur 1 Tuer hatte, die Gaenge viel zu schmal und die Gepaeckfaecher viel zu klein sind. Kann ja verstehen, warum das so sein muss. Vielleicht sollte man beim Boarding einfach regeln, dass die Leute in den hinteren Reihen zuerst einsteigen und zuletzt aussteigen, damit es nicht so ein fuerchterliches Gewuehle gibt. Und es sollte moeglich sein, Gepaeck kostenfrei einzuchecken."
Positiv: "War alles in Ordnung"
Negativ: "its bad, you don't get anything any more ... nothing to drink or a snak without payment. used to be quite good."
Positiv: "Crew professionalism"
Negativ: "Earphone, squashy seat, limited leg space in economy class"
Negativ: "Ungemütliche Sitze, keine Beinfreiheit, freie Sitzplatzwahl (auch ohne Extrabeinfreiheit) nur gegen 14 Eur Gebühr, kein Fenster in Sitzreihe (im Sitzplan nicht ersichtlich), Verspätung ohne offensichtliche Erklärung."
Negativ: "Meine Tochter (sie ist 16 Jahre alt) war die einzigste die auf standby gemacht worden ist. Obwohl sie minderjährig ist. Das ist eine Sauerei und das Personal haben NULL Empathie oder Sympathie gehabt."
Negativ: "Verspätung mit Panik wegen der Anschlussflüge. Unangekündigter Wechsel des gates, d.h. doppelter Security-check mit doppelter Anstehzeit. Service gleich Null. Mal so ein gratis Wasser oder Kaffee kann doch nciht soooo teuer sein."
Negativ: "Our BA flight from Vienna to London was 30 minuets delayed and we almost missed our connection. BA crews and captain never apologized or explained the reason. They didn’t bother to check and announce the gate of major connection flights like some other airlines would do. They just said “Check the departure information board when you arrive.” We made to our AA flight only it happened to be in the same terminal."
Positiv: "alles lief ruhig ab, boarding problemlos, Personal sehr freundlich und hilfsbereit"
Negativ: "nach mehreren Stunden ohne Information fiel der Flug aus. Bodenpersonal wurde im Stich gelassen."
Positiv: "Flug hatte Verspätung."
Negativ: "Leider nicht mal ein Wasser kostenlos"
Positiv: "Our airline steward was incredible."
Positiv: "Sehr freundliches Personal. Dass der Flug deutlich verspätet war, war dem Umstand geschuldet, dass aufgrund fehlender Passagiere drei Koffer wieder ausgeladen werden mussten.gute sitze mit deutlich mehr Abstand als bei den Billigfliegern."
Negativ: "Seats size for business class doesn’t meet level of business class"
Positiv: "einchecken extrem langsam, kein drop baggage Schalter - ich war vorher eingecheckt und musste trotzdem 30 min warten"
Negativ: "Was noch?"
Negativ: "Leider konnte ich meinen Norm-Koffer nicht als Handgepäck mit in die Kabine nehmen und musste ihn aufgeben, entgegen der Vorankündigung. Offensichtlich war zuviel Gepäck mit an Bord."
Positiv: "Sehr aufmerksames Flugpersonal, gutes Essen, Anschlussflug zwar knapp bemessen aber es ging gerade noch!"
Negativ: "They were late, once we were ready to board the plane it has been changed to another gate due to Brittish delay, so we had to do nother security review. We faced a bad attitude in the countter that was very dissapointing."
Positiv: "Pünktlicher Abflug, freundliche Steward/essen und Piloten, und sogar schönes Wetter bei der Ankunft. Kaffee wäre nett gewesen, wenn er inkludiert wäre."
Negativ: "it is ridiculous that i should have to pay 75 euro for my first bag. additionally, BA doesn't even give you free refreshments anymore!!!! When every other airline does better than BA on these fronts, why would I ever fly with them again?"
Positiv: "My upgrade."
Negativ: "That I needed to be searched again before boarding the plane. The long layover."
Negativ: "wie immer schreckliches essen"
Negativ: "Das boden personal war nicht nur super unfreundlich, und könnte keine Auskunft zur Ankunft in London geben. Wenn ein Flieger 1 Stunde später los fliegt kann er nicht 2 stunden später in London ankommen...aber Logik wollten die nicht hoeren"
Positiv: "Freundliche FB"
Negativ: "Business Class lohnt nicht innerhalb Europas"