Negativ: "15 Minuten Verspätung"
Negativ: "The plane sounds like very very old! Very d Full for a pandemic almost full capacity on a dream liner"
Positiv: "Fast and courteous service. Hassle free. I would most definitely fly again with Aeromexico."
Positiv: "The crew was nice for the most part"
Negativ: "I was told I HAD to pick up my bag at the Mexico City layover, which turned out to not be true. Because I was told by 2 different people AND the flight announcement that I had to, it caused a lot of undue stress when I waited for my bag and it never showed up, because it was being sent all the way to Merida, my final destination. I thought my bag was lost, and I was scared flying to another country by myself, so it would have really helped my trip if they understood to tell me to look on my baggage receipt what city it said on there."
Positiv: "The attention of the crew"
Negativ: "Hot food"
Negativ: "All es excellent."
Positiv: "Free entertainment"
Negativ: "Both flights were delayed"
Positiv: "I really like how the crew treated customers. Also they offer food during the flight. Many type of drink. There is enough space for everyone feeling comfortable."
Negativ: "It was delayed 2:30 hr"
Negativ: "I got singled out by a staff member to request me to check my bag while the passenger behind me had a bigger carry on bag. My other 2 friends had carry on backpacks about the same size as well but they didn't get stopped. I didn't know why I got picked on."
Positiv: "We arrived at our destination eventually."
Negativ: "Probably one of the most tedious flights of my life. Unexplained delays while sitting on the tarmac and not allowed to get up to go the bathroom because “we could be leaving any minute”. Repeated indications that we were cleared to move, and then no movement for another 15 minutes before assuring us they were cleared to move. Everything about this airline, from check-in to boarding to taxiing to deplaning to baggage claim felt like it took 60-80% longer than it had to, with no real customer service to be found. This is an airline that does nothing more than provide passengers with a way of getting from point A to point B, eventually; getting there on time, or in comfort, was clearly a luxury their airline was not positioned to deliver. First and last time flying Aeromexico, especially with Internet, Volaris, and other carriers plowing the same routes."
Negativ: "El día miércoles arribé al aeropuerto Benito Juárez de la Ciudad de Mexico, dónde quise acceder al VIP LOUNGE de Aeroméxico ya que mi ticket lo compré para el servicio Priority y al llegar al Lobby del Lounge me negaron la entrada ya que me dijeron que debía pagar $25 para acceder ahí ya que no contaba con membresía alguna. Me parece una falta de respeto y mal servicio, ya que si uno paga por viajar en Priority es para gozar todos sus beneficios sin costo alguno. Me molesta ya que en la ciudad de Boston estuve en el vip lounge sin costo extra alguno, además tienen personal muy arrogante y clasista dentro del Lounge de la Ciudad de México"
Positiv: "Check-in at the airport was good. The person at the counter changed my seat assignment for the second leg of the flight, and I appreciated that."
Negativ: "Safety demo was non-existent, at least from the back row."
Negativ: "Ich habe eine minute zu spaet gekommen und die Flug war schon zu. Keine flexibilitat fuer ein Frequent Travel, den remote bus hat gerade den Passagieren nach Flug. Keine angebot zu mir bringen mit andere bus oder fahrzeug."
Negativ: "I missed my connection because my flight was delayed 3 hrs, no one told me not no pick my suitcase because it was going straight to my final destination, there is not good communication and I had to stayed 9 extra hours in the airport."
Negativ: "on the flight Bogotá-Mexico, in business, they offer for diner a sándwich and fried potatoes. The liquor quality was very por. on thr flight back, one of our suitcases was broken and the padlock was stoled"
Positiv: "Good flights. Good prices."
Positiv: "The flight was on time. Quick boarding."
Negativ: "No entertainment."
Positiv: "Alles in allem ein sehr angenehmer Flug in einem modernen Flugzeug mit einer großen Auswahl an Bordunterhaltung. Pünktlich und freundlich. Auch alkoholische Getränke inkludiert (was in Amerika schon lange nicht mehr Standard ist)."
Negativ: "Das Essen war nur mäßig."
Positiv: "I liked how the crew came up and gave us drinks or food without us asking"
Negativ: "Space was to small and dirty and the screen didn’t work"
Positiv: "Spacious seating, unexpected small meal at 11 pm, Mexican flight staff,(felt like I was in Mexico already)"
Positiv: "Mileage was credited to my account of SKY TEAM immediately. Many movies are available."
Negativ: "A staff on the check-in counter requested me to show eTA of Canada. I tried to log in my e-mail account that received the eTA before. But IP address was Peru. So the e-mail service provider didn't allow me to log in. I suffered from proving that I received eTA. I had to spend much time on collecting and showing all the itineraries related to Vancouver. So I could never visit the VIP Lounge for Business Class passengers because of insufficient time.I had to go to the gate directly to avoid my flight. It was very hard time."
Positiv: "Seat was good."
Negativ: "No snack. No food offered during the flight. Only juice and water offered during more than 5 hours of the business class flight. Strange smell continued during the flight. The simplest service in my experiences of Business class flights in the world."
Negativ: "The departure was not at the indicated time, I lost my connection in Mexico City. And I arrived 5 hours late to my final destination."
Negativ: "Aeromexico is garbage, very poor service on the phone, the gate, the airplane. I do not recommend this air line"
Positiv: "Efficient and friendly service."
Positiv: "Price, timing, efficiency"
Negativ: "The flight was delayed over 2 and a half hours, missed our connecting flight in Mexico City. The in flight entertainment stopped working half way through the flight, didn’t work again. Bad customer service, didn’t even apologize"
Negativ: "Cancelled my flight, rebooked me two days later with no meal vouchers, hotels or accommodations. Booked on another carrier and asked for refund on cancelled leg and was told no. Why does SkyTeam partner with a carrier that has no intention of providing any type of commitment to its customers."
Negativ: "They charge you extra fees for a carry on bag if the people decides it! I flight with the same airline from mx city to denver and they charged nothing while from denver to mx city they charged 25 dollars with the same suitcase! Also delta gives you free basic wifi while this guys charge it extra. Btw they take away all your carry ons amd make you to wait for hours to get them back! They dont have automatized check in so they make you wait for long time in the row."
Positiv: "The staff is doing as best they can."
Negativ: "No breakfast with the reroute. Connecting flight was not held (would not have needed much) - now on standby for a later flight. If i’m a day late my trip will not be the same :("
Positiv: "Staff on board was friendly and professional"
Negativ: "Check in counter was closed more than an hour before flight even though electronic tickets weren't working!"
Positiv: "Flying with Aeromexico to Mexico City was great! This airline is always good and of course it didn't disappoint me this time. The flight was nice and smooth, the airplane very modern and nicely equipped, it had a vast variety of movies available, nice food, nice timing, friendly staff, punctual arrival to the destination, smooth landing, etc. Everything was great!"
Negativ: "I was seated next to the toilets at the rear of the aircraft and I didn't like that seat. Guys, you really need to do something about this, because during the whole flight I had people standing next to me while queuing to go to the toilets. So, I was 12 hours with people next to my seat, watching me all the time and pushing the back of my seat while they made their way through the queue waiting for their turn to go to the toilet. Terrible situation having people queuing next to my seat and hearing the flushing sounds the whole flight."
Negativ: "On my way to Lima I flew through Mexico City. It took over three hours to get through customs and caused me to get to my gate minutes before the flight closed its gate. For this reason I made note to upgrade my flight so I could be close to the front of the plane and get to customs as quickly as possible. Aeromexico made me check my bag which is the SAME bag I came down with. Same size, same Weight. Their reasoning for this was because they had a full flight, yet I had paid extra to upgrade in the first place and their policy states you can bring on one carry on to store in the overhead. I'll likely miss my connection due to this. I will never fly Aeromexico again."
Positiv: "Everything. Flight was great."
Negativ: "That delta operated the flight back to NY"
Positiv: "Die Flugbegleiter waren aufmerksam und freundlich."
Negativ: "Leider war das Essen sehr schlecht, zudem waren die Fenster nicht steuerbar."
Positiv: "Das Personal war sehe aufmerksam und freundlich."
Negativ: "Das Hähnchen sah sehr eklig aus, die Pasta war fad."
Positiv: "Das Personal war nett und aufmerksam und hat immer geschaut, ob ich noch etwas möchte. Es gab Kekse als Snack."
Negativ: "Leider war das Frühstück nicht wirklich angemessen für die Business Class. Geschmacklich war es nichts. Es ist, wenn man den Platz verlassen will, sehr eng in der Business Class, der Sitz an sich ist gut."
Negativ: "I was sent to Sala A & there was agate # 1 there; however, there was a second Sala A with a Gate #1 & from there my plane was boarding by the time I made it to the correct boarding gate it was too late for me to board the plane. I had to purchase another plane ticket in order for me to make it to the United States. It was a bad situation & the employees were very rude. They blame me & the manager never show his face to help me out. He could have at least given me a discount given the award situation. But, the customer service or will to help me was just not there."
Negativ: "it was a bad customer service. They never mentioned I had to be 2 hours earlier to be on board, I didn't got heads up, i came like an hour and 15 minutes, and they told me I was not able to go in, because the gates were closed. I told them about my situation that I was late because I was in a funeral, and they didn't really care about it. Customer service was not really nice to me even though when I got there not to late. They didn't really care. Sad about it. I though they were going to considered my case. The attitude of some employees were unacceptable."
Negativ: "Delta partner, Aeromexico cancelled my flight at 10:00 a.m.and couldn't get me on another one until the next day. All others for the entire day were full so they said. Is this what air travel has become? Now I get to my destination at 8:54 a.m. instead of 10:30 p.m. the night before. My appointments need to be rearranged and other folks fill in for my morning ones."
Positiv: "I was so happy that Aeromexico and Copa worked together to check my bags all the way to my destination even though I was flying 2 different airlines. It made it so wonderful since I was flying alone with my four kids. Everything went smoothly with the tickets and check in. Everyone was very helpful."
Negativ: "To start with I paid to check in my suitcase. But I change my mind and decided to have a cary on. when I arrived at the airport I told an agent that I wanted to bring my suitcase as carry-on and she said that it was too large. So I had to wait in line. When I finally fot to the counter the agent and the agent realized I had already paid. She said that I could try take my suitcase under my own responsibility because she thought security would send me back. I was very surprised to hear this because it is a computer case. I did not have any problems and was able to embark. The plane had not bern clean. The pocket underneath my table had a used kleenex and the table of the person seated next to my had coffee spilled. During the 5:50 hrs only once were we offer a drink. Really bad service for an international flight."
Positiv: "I have accommodations paid after having my flight canceled."
Negativ: "Lack of organization and information which caused delays to passengers after having the flight canceled."
Positiv: "The value for money"
Negativ: "The fact you have to pay for Wi-Fi"
Positiv: "Movie selection was pretty decent"
Negativ: "Seats very uncomfortable, flight attendant had an attitude because i asked her to help me out with my head phones. Had to ask twice because she told me to give her a minute mean while she was running her mouth with the other flight attendants in the back of the plane."
Positiv: "On time, space, entertainment, service, vessel"
Negativ: "The food was unedible"
Positiv: "I liked the service, entertainment, pretty much everything. The flight attendants were really nice. I also liked that the plane it's always on time like boarding time a little late but landing time is on point, I've enjoyed my first experience with this airline."
Negativ: "I didn't like the boarding process because it's not organized, like they could just make it zone by zone instead of just doing whatever they want. It makes everyone get irritated and very upset."
Positiv: "Frühstück ist schön warm"
Positiv: "Flexibles Personal"
+ Es war ein angenehmer Flug trotz Verspätung. - Die Toiletten waren gehen Ende des Fluges absolut ekelerregend aufgrund von Unfähigkeit mancher Fluggäste anständig auf die Toilette zu gehen.
Positiv: "Die meisten Crew Mitglieder waren nett"
Negativ: "2-4-2 Sitzreihen"
Positiv: "The flight was okay."
Negativ: "- I had to pay extra for lunch and (alcoholic) drinks. - The pasta was overpriced and tasted like nothing - At the destination we had to wait for 35mins in the plane, before we could get out."
Positiv: "My luggage arrived 3 days after and stuff was stolen...."
Negativ: "Maybe not steal passengers stuff?"
Positiv: "The crew was amazing. The economic seat (I always prefer to select aisle seat) was OK for me."
Negativ: "I often prefer to take Air Canada flight for the departure to any international cities, because it hardly happened to have any cancelled AC flights during my Air flight dates in my past years trips."
Positiv: "Nothing. Crew unfriendly. In AC You should pay for everything, including the seat or you are in risk to no board because the oversell"
Negativ: "Everything in all the process. The airplane is the worst"
Positiv: "The set was super comfortable"
Negativ: "Everything was excellent"
Negativ: "Boarding not organize properly Letting passengers go from front to back not good"
Positiv: "Guter Service"
Positiv: "On time."
Negativ: "Entertainment has old movies. I don’t pay less to fly rouge, and sometimes I may not have a choice. At least they should have the same movie content as the planes that provide movies outside of the rouge app."
Negativ: "fragte man sich leider auf diesem Flug. Keine Monitore mit den Infos zum Flug (wo sind wir, wie lange dauert es noch, etc...) Kannte ich so noch nicht. Bordpersonal war sagen wir mal nicht unfreundlich, mehr aber auch nicht. Höflich, zuvorkommend und aufmerksam ist anders. Der Flug ging von Berlin. Es lag also auf der Hand, dass sehr viele Fluggäste deutsch als ihre Muttersprache haben. Das störte die Flugbegleiterin aber nicht. Sie sprach ein so schnelles und undeutliches Englisch, dass sie nicht bis gar nicht zu verstehen war."
Negativ: "2h delay because of technical issues"
Positiv: "nice crew, very attentive"
Negativ: "no movies, charge for food"
Positiv: "Beautiful new 787"
Negativ: "Entertainment options could be more plentiful."
Positiv: "Able to Get later flight since original flight cancelled."
Negativ: "flight delayed 2 hrs because of weather. Staff did not want to reschedule my next connector, just the Toronto flight"
Positiv: "the staff very helpful , respectful, didn't feel rush they had their attention on helping me .Very grateful Thank you all"
Positiv: "Comfortable aircraft with enough room for an average person. I like the Embraer 190."
Negativ: "Unspecified maintenance issue seemed to manufactured to allow the gate crew to get off the hook for shortfalls."
Positiv: "Alles gut, wie erwartet. Cool, dass Internet im Angebot war."
Negativ: "Klar, die Flieger werden immer enger... aber für die Umwelt ist es schon besser, wenn dafür weniger Flieger starten also beklage ich mich auch nicht so sehr drüber. Am Besten wäre es, wenn es mehr Züge gäbe für solche kurze Strecken."
Positiv: "Disable passenger here. They were very helpful and accommodating"
Positiv: "Air Canada Rouge is last airline choice I would make"
Negativ: "direct flight"
Negativ: "When I had to change my wife's ticket due to an emergency, we were charged over $415.00. That is unfair."
Negativ: "few movies"
Negativ: "Wirnessed a nasty discussion between crew member and passanger."
Positiv: "Das Boarding und die Durchführung waren super. Das Personal sprach Französisch. Nicht alles wurde auf Englisch wiederholt. Getränke wurden NUR EIN MAL angeboten. Essen hat Geld gekostet - nicht gut. United Airlines hat zwar auch essen Gegen Geld angeboten, aber hat mindestens 3 Mal von sich auch Getränke angeboten. Also von sich aus."
Negativ: "Kaum Beinfreiheit. Essen nur gehen Geld."
Positiv: "Efficient crew as with the first flight I had, consistent service."
Negativ: "I don’t know if it’s the Vancouver-Mexico route or if it’s the seats but there’s just something difficult about it. First time I flew into Vancouver I was exhausted which makes sense as I had to fall out of bed at 3am, but this time I was awake and well rested and it still felt draining (which generally doesn’t happen to me with flights). Maybe it’s the leg space and the seats? Not sure. Could also be the odd time zone crossing."
Positiv: "I flew through Vancouver from Boston on my way to Brisbane, Australia and back. I was nervous at first because of the 2 hour connection windows. This might be a testament to Vancouver Airport more than Air Canada, but the flight home after an initial 14 hour flight was pain free. Boarding was fast (the flight wasn't full) and we ended up pulling away from the terminal early. I slept most of the flight so I can't really comment on food. The entertainment was the same as when i left for Australia, which was ok. It had a decent variety to select from."
Negativ: "Every flight was late. If we didn't have long layovers between flights we would have had problems"
Negativ: "they should give a warning about downloading an entertainment app before an almost 5 hour flight. made no sense that our 1 and half hour flight had built in entertainment and the longer flight required an app"
Positiv: "Crew was very nice"
Negativ: "a long 5 hr flight, they just give you a drink!!!!(they cant afford even a little bite?) Even at the time of the drink they bypass my line and we had to ask and she said sorry!! We did,nt get the usual boarding notification by e-mail 24hrs before??"
Positiv: "So glad we had Your Name as a movie selection and Eagle Huntress and all those weird short films that kept me going for a long time. I also appreciated the sake."
Negativ: "Mainly that we took an extra hour by going around a volcano but I don't see how that could have been avoided."
Positiv: "Dieser kurze Flug verlief schnell und komfortabel. Es gab Internetzugang am Board, der gut funktionierte."
Negativ: "my bags did not make it to my connecting flight. very inconvenient!!"
Positiv: "Staff were courteous. No problem there."
Negativ: "The plane was old and there was little leg room. Should retire it."
Negativ: "In seat entertainment screen didnt work. Had to wait for nearly two hours to de-ice the plane even though they were expecting freezing rain, they didnt seem prepared."
Positiv: "The movie selection was fantastic, the check-in and security was quick, the accommodation for my kosher meal was much appreciated."
Negativ: "The plane was cramped with very little legroom."
Positiv: "der sessel ist wie ein altes economy-sessel, das essen ist schöner angerichtet, und es gibt mehr platz"
Negativ: "leider ist die standard-economy-klasse viel enger geworden"
Negativ: "lack of seat/leg room...."
Positiv: "The meal (pasta) was good. The seat was roomy enough. The crew offered water and other beverages frequently. The"
Negativ: "The snack (cold sandwich with nothing else) was disappointing. VERY limited entertainment options: rent an iPad and hope it has a movie you want to see, or nothing. Not good for a long flight Also had to restock the lavatory myself"
Positiv: "The staff were friendly even though the flight was completely full"
Positiv: "Smooth flight"
Negativ: "Some of the crew is not friendly."
Positiv: "No in seat entertainment console. You had to use your own device or rent one. No recent movies, just older ones."
Positiv: "The crew was always very attentive and with a smile. Food was hot and the drinks kept coming."
Positiv: "Seats were comfortable."
Negativ: "No personal TVs. Could download the app however staff notified you of this after already on board and free wifi was not available. I could have downloaded it while waiting at the gate of they announced it. Also, my overhead light didn't work. I couldn't watch anything or read. Very long flight without being able to do these."
Negativ: "On the air canada website it said food included on international flights but when I got on the plane they said Panama - Toronto was not covered as International. ...really?"
Positiv: "We arrived to our destination safely"
Negativ: "Overbooked flight Switched gates at the last minute before boarding--very confusing. Filthy bathrooms on plane Typical bad airline food; couldn't even break apart dinner roll it was so rubbery. No individual movie screens, had to use your own mobile device and earphones or pay $10 to use an ipad provided by the plane to access in-flight network. Overall very disappointing service. Expected much more from Air Canada."
Positiv: "Food is good"
Negativ: "Late again, in the last 4 flights over the last 5-6 weeks I was on time once. Two of the last 3 flights you lost my luggage and both times I was told I would have it late in the day or early evening. 3 weeks ago I received it 36 hours later and yesterday I got it the next morning. 3 weeks ago the overhead lights did not work in almost the entire plan. Yesterday, my movie kept cutting out and the guy next to me and a few others too. I got so frustrated that I shut it off."
Negativ: "The two meals served on board were cheap. Very small portions and cheap containers were used."
Positiv: "The flight was on time and that is something really important to me. There was really no complaints about this flight"
Negativ: "My headsets weren't working but it was a really minor problem."