Negativ: "The processing of passengers. The entertainment. The seating arrangements. Three big guys next to each other is horrible."
Positiv: "Crew was very friendly. Seats were comfortable"
Positiv: "I loved the fact that once I got to Taipei I had a very short layover and back to SFO. Awesome"
Positiv: "Friendly staff"
Negativ: "More various food"
Negativ: "Keep doing same things"
Negativ: "Flight delays is never appreciated."
Positiv: "The crew were friendly."
Negativ: "The boarding takes too long, we delayed the departure. A guy wears Eva uniform in white, was a bit rude on directing passengers at boarding gate."
Negativ: "The flight departed over one hour late from SFO and caused a mis-connection at Taipei,"
Positiv: "We were delayed coming out of LA. Arriving in Manila, we were in the tarmac for 30-40 minutes The crew has a habit of yelling out to passengers for them to remain seated instead of approaching them to ask them to remain seated ...AS OTHER AIRLINES DO. Very off putting and shocking."
Negativ: "The crew can be nicer, more gracious. Hospitality is their trade. I observed that they have a habit of calling out in aloud voice to passengers to remain seated bothered us. It is embarrassing and comical to watch. Other airlines do not do that. The crew must go and talk to them politely."
Positiv: "Less friendly ."
Negativ: "Offer even water at times after meals."
Positiv: "Very accomodating crew. One of the nicer airlines I’ve flown on. Newer, well maintained clean aircraft."
Positiv: "schlafgelegenheit flaches Bett mit Auflage und Privacy in der BusClass"
Negativ: "die EVA App ist unterentwickelt....ich konnte keine Sitze andern...sass ohne Fenster vor der geruchsintensive Küche (7k) obwohl viele Alternativen noch verfügbar waren. Personal ist sehr bemüht, aber man spürt dass die Freundlichkeit aufgesetzt ist und die Kompetenz übertünchen soll. ca 20% qualität m Vergleich zum Flug vom 2.2. von Wien nach Taipeh"
Positiv: "durch den Flug von Wien nach Taipeh war ich verwöhnt. aber die Verpflegung war noch immer sehr gut"
Negativ: "die Lounge am Flughafen ist schlecht beschildert und der Service ist ebenso schlecht wie bei Thai."
Positiv: "Alles hat mir gefallen. Treatment als BusinessClass Passagier spürbar SUPER"
Negativ: "Rude customer service. Hard to understand English. unhelpful staff. Flight was delayed an hour and a half and during the entire time waiting in the lounge, the staff did not notify passengers about the delay until the new boarding time. Updates along the way would have been appreciated."
Positiv: "On time."
Negativ: "Little chilly in cabin"
Positiv: "I was thankful to have an empty seat next to me so J had more space. The crew was very friendly and service was prompt."
Negativ: "The low fat dinner was pretty bland. Also, the seats did not really recline"
Positiv: "Flight attendants courteous and efficient. Seat comfortable, flight smooth"
Negativ: "The seat smells like it was not clean. They did not serve snack between lunch and dinner. You need to get it at their station. We were really thirsty and a bit hungry..."
Positiv: "The 1st class treatment by the flight attendants. And the excellent meals served."
Positiv: "I enjoy the friendly flight attendants and the overall flight experience. I love the fact they leave at 1am and arrive in Manila around noon. I always tell my friends to fly EVA."
Positiv: "I was happy to be back on EVA after a bad experience on Thai Air."
Negativ: "That I was not compensated in any way for my previous flight BR68 from Bangkok to Taiwan that was cancelled. I was put into another airline barely in time that had poor food, no entertainment & smaller seats. Waiting for EVA to respond with some sort of compensation so I don't have to switch airlines. ANA is looking really good right now."
Positiv: "Very accommodating"
Negativ: "Nothing to report"
Positiv: "Crew r very helpful and accomodating"
Positiv: "check in, assistance, efficient, clean, all good"
Positiv: "Food and service"
Negativ: "Seats not very comfortable, not enough room for knees/legs"
Negativ: "If flight attendant is sick, she shouldn’t work."
Positiv: "All the staff were courteous and polite. Bathroom is clean and landing was perfect: it was so quite , I didn’t even know we touch downed."
Negativ: "Didn’t like PA system: poor quality and pronunciation of English."
Negativ: "Airline seemed to be extremely stingy with the food and beverages during my 12hr + flight. Felt like I had to fight for every little bit of extra scrap of food and explain why I needed it. It was also very limited options almost everything in the menu contained pork and if you did not pre-order a meal in advanced then it was hard for you to get anything else to eat. Airline also forces you to take out your headphones from the TV set almost 20 minutes before arriving for some odd reason. And on my flight we had a two hour delay on the tarmac."
Positiv: "Very hardworking and friendly cabin crew and very efficient service onboard. Lots of little finishing touches like free toothbrush/paste, eyecovers, earplugs in washrooms. Larger and better quality LCD screens in their B777-300ER plane."
Negativ: "Economy seat space is tight but not different from other major airlines unless you pay extra for more leg space."
Positiv: "Overall great experience flying with Eva Air. Smooth flight and the food was pretty good compared to other airlines."
Positiv: "Lots of flight attendants to deal with such a large plan of passengers. They came around often with snacks and refreshments."
Negativ: "Entertainment was a little lacking."
Positiv: "Good legroom."
Negativ: "Was asked if I could check in my carryon because flight was full. I refused because I had something fragile in the bag. after boarding several overhead bins were empty."
Negativ: "I was stuck in a window seat with 2 handi capped women in the middle am Nd aisle seats. I felt trapped. I could not use toilet because these women had so many bags that it was all but impossible to get out of my seat. In an emergency i would have died. Bottom line. I would have died."
Positiv: "I love the price, all staff was kind and helpful and the seats are comfortable."
Negativ: "I didn't like the food. Most of it made my stomach upset so I didn't finish and landed very hungry. The entertainment was limited as well. For a 13+ hour flight I was disappointed with the amount of TV shows and movies I had access to. I would still recommend EVA to friends and family with a warning to bring approved food and entertainment."
Positiv: "Loved everything about it, service, food, comfort, and punctuality! Right on schedule, thanks!"
Positiv: "The movie options were good."
Negativ: "The annocments were hard to hear and understand"
Positiv: "Liked the way they do their boarding Comfortable flight"
Positiv: "I like how they offer different varieties of entertainment on board music, movies, games etc. Amenities for economy class not that bad'"
Negativ: "Limited food choices"
Positiv: "The service and Flight staff were superb! The food was pretty good too considering. Thanks!"
Positiv: "Gutes Preis Leistung für Premium Eco"
Positiv: "Overall, it was pleasant. I got the service and comfort for the price I paid for."
Positiv: "The crew was very attentive and the seats were roomy."
Positiv: "Comfortable seats, metal flatware, toilet amenities"
Negativ: "Didn't care for the cordoned off waiting area at the gate in Manila airport"
Positiv: "I would take EVA air again!"
Positiv: "Great vegetarian options that can be selected in advance. Very kind and courteous staff! Flew Eva to and from Asia and staff consistently exceeded expectations."
Negativ: "Husband and I got separated for long leg from Taipei to Seattle. Got stuck in between to very large men...impossible to really sleep. The middle seats should cost less."
Positiv: "Beautiful stewardesses on EVA, big aircraft."
Negativ: "TVs are outdated and small. Not as roomy as the 777."
Positiv: "on time with schedule, good food and service, nice staffs."
Positiv: "Overall I like the plane ride. The entertainment screen quality was good and overall, I was pretty comfortable"
Negativ: "Food is always lacking, but its not a really big issue for me."
Crew war nicht motiviert, hat Dinge vergessen, Bestellungen wurden ignoriert
Boarding needs to be managed properly
The staff uniform was clean and they were so friendly.
great crew - very efficient. Food was restaurant quality and good choices. Large movie selection, but a little weak with the music, games seemed OK.
My plane tix did not come with lounge access
Negativ: "don't know of anything"
Positiv: "The crew were welcoming and accommodating, whether you wanted to sleep or to watch entertainment or eat/drink."
Positiv: "Flight is spacious"
Negativ: "Crew members service is very slow and not courteous, Also, boarding has to be more planned and informed.."
Positiv: "Absolutely nothing."
Negativ: "Everything. Firstly the flight was delayed, these things happen but nevertheless I end up missing my connecting Qatar flight to Belgrade, put into a horrible little hotel for 24hrs without my bag, no clothes or toiletries. At one point during the flight once everyone had their chairs reclined one hostess told me to not put mine so far back?!?! Then when asked well then person in front of me has to move theirs forward and her response no they don’t. Absolutely shocking. To think I wanted to upgrade to business class. I’m traveling the globe over the next year and thought let me try Qatar but never again with this type of service and how they treat their customers."
Negativ: "As such everything was fine."
Negativ: "Too much A/C, feel cold."
Positiv: "To long lay over"
Negativ: "Direct flight from South Africa to USA"
Positiv: "Every things was great ."
Positiv: "Die Crew war sehr nett und zuvorkommend."
Negativ: "Die Maschine war schon etwas alt."
Positiv: "Crew was superbly amazing which made flight enjoyable."
Negativ: "Heating food with plastic containers is unhealthy and might cause cancer to people. It’s scientifically proven fact that plastic and heated food is carcinogenic. So please find other solution for it. Thanks"
Positiv: "Everything was great, as the flight wasn't full, so we could relax"
Positiv: "Crew was professional"
Negativ: "Plane is dirty Food is disgusting Bags treated so badd"
Positiv: "The best customer service i have ever expierienced, i have overslept for my connection flight in Doha - i received full support with booking my next flight for free, pass to business lounge, and finally the upgrade for my flight from Doha to Warsaw in business class"
Positiv: "Attentive crew, good menu"
Negativ: "Providing in-ear noise-canceling headphones instead of the typical around ear noise-canceling headphones"
Positiv: "War alles sehr gut!"
Positiv: "Nice new plane Very friendly staff Acceptable entertainment system best is that you can skip the annoying advertisements"
Negativ: "Not enough personnel to serve food and drinks, way too slow Would work faster with two crew members per trolley. Run out of food until it was my turn... Seats are stiff and can be more comfortable like Qatar as in other Planes Choice of alcoholic drinks are limited, but this seems to be an issue with Qatar It seems Qatar likes to fill up middle seats instead of using the free aisle and or window seats"
Positiv: "Entertainment system, crew responsiveness"
Negativ: "Quality of main dish (lamb with rice). Portion of lamb is very small."
Negativ: "3,5h verspätet"
Positiv: "Aircraft was very nice and comfortable. Flight crew as friendly."
Positiv: "The crew and comfort of the flying ship is excellent."
Negativ: "No one stopped several children from screaming almost the entire flight. I’m thinking they need to put all families with children younger than 8 behind a partition. HAHA!! Just kidding. But that was very frustrating."
Positiv: "Super Service Super Personal Pünktlich Essen war gut Tolle Filme"
Positiv: "Super Service Super Personal Pünktlich Essen war gut Tolle Filme"
Positiv: "Super Service Super Personal Pünktlich Essen war gut Tolle Filme"
Positiv: "Super Service Super Personal Pünktlich Essen war gut Tolle Filme"
Positiv: "Seating and comfort is great, as long as you are not seated next to a 'larger' person or a person with restricted mobility. Not a fault of Qatar airways, but probably the norm in most international flights in Economy. Food was the best of all the airlines I have flown, and the correct temperature as well."
Negativ: "Seat width could be a little better, but this is the norm, I would assume across all airlines."
Positiv: "The seats have great leg room and recline nicely"
Negativ: "7kg and only one carry one!?? Budget airlines do better!! Try being a professional with a laptop and a few travel essentials and you won’t get far on Qatar. How crazy. Even if you have diamond one world status (the highest) unless u fly business class there is no chance in getting more onboard for your carryon. Works best airline my a**!"
Negativ: "Was war denn hier los? -Beim Boarding mindesten 35°C im Flugzeug - nach 1 Std. Flug nur noch 15°C! -nicht ann alle Kinder wurde etwas zu spielen ausgeteilt. -Kinder bekamen nicht zu erst das Essen - trotz, dass das Flugzeug nicht voll besetzt war, ware nicht alle angebotenen Speisen vorrätig"
Positiv: "The insight service was good. Kind and welcoming attitude of the stewards are appreciated. There was no guile but genuine"
Negativ: "Answers from the staff was felt by me from the time I checked in Dallas to Bangalore and back.I will travel again by Qatar airways only. Please buy the air India inc ."
Positiv: "1: Flugpersonal wieder sehr gut. 2: Kleines Frühstück wurde zur Verfügung gestellt wegen verpassten Flug. 3: Wurden automatisch in den nächsten verfügbaren Flug gebucht."
Negativ: "1: Nach Boarding wurde der Bus voll geladen mit Menschen fuhr aber nicht sofort zum Flieger. Wir mussten ca 20 Minuten im vollgesteckten Bus warten bis wir aussteigen konnten. 2: Flug hatte wieder spätere Abflugzeit von 30 min. 3: Meiner Meinung nach könnte bei einem verpassten Flug eventuell ein Upgrade in die Business Class erfolgen, wenn man schon Stunden am Flughafen warten muss und viel später als geplant zuhause ankommt."
Positiv: "1: Flugpersonal sehr gut und bei der Situation hilfsbereit. 2: Gekühlte Getränke wurden serviert."
Negativ: "1: Flug wurde mindestens 6 mal zeitlich verschoben. 2: Wir mussten 1 1/2 Stunden in einem ungekühlten Flugzeug auf den Abflug warten bei 30 Grad Außentemperatur. 3: Uns wurde VERSPROCHEN wir erreichen unseren Anschlussflug - haben wir nicht. 4: Gäste wurden nicht aufgeklärt warum die eine Verspätung von fast 4h zustande kommt."
Positiv: "Food , Crew , Plane, Cleanliness and Entertainment were good."
Negativ: "Didn't like the fact that I was never notified through email that the flight was from a different , newer airport in Islamabad. Originally my booking was from Benazir International Airport Islamabad but on the day of flight when I went to that airport , it was totally closed for operations and flights. And I asked people in the street e.g taxi drivers etc which airport my flight could be from. They told me that a new airport in Islamabad had become operational and my flight could be from the newer airport. I went to the new airport but I was late for boarding because my time was wasted in going first to the Benazir International Airport and then rerouting to the new airport. Fortunately the fight from Islamabad to Qatar was delayed and I was able to make it to the boarding and flew from Islamabad to Doha."
Positiv: "price, comfort, food"
Positiv: "Bester Service den ich je erlebt habe"
Positiv: "Bester Service den ich je erlebt habe"
Positiv: "On time flights, orderly boarding, plenty of room for carry on luggage, no overcrowding, connection through Doha airport was nice as it is not crowded and has plenty of shopping options."
Negativ: "Too many crying babies on board, food was just okay, crew were also just okay, entertainment system didn’t always work, cut out well before landing and took forever to reset."
Positiv: "Seats were comfortable, they were aware of alternative meal requests, professional, comfortable temperature"
Negativ: "When dropping my bag at check in counter, the employee at the counter asked, somewhat intrusively, what the extra fee I paid was for. When I told her it was for the Al Mourjan lounge in Doha, her facial response and attitude came across as judgemental, and was not appropriate"
Positiv: "QA is really a five starts company , and I enjoy the trip always with qatar airways"
Positiv: "Flight Attendants were really helpful especially when one of my child had a nose bleed, we had at least 3 attendants, tending to our needs when that happened and they did not leave until the situation was resolved."
Positiv: "Films Service"
Negativ: "Not enough films"
Positiv: "Crew was courteous, plane was clean."
Negativ: "Food quality was mediocre. Very limited legroom."
Positiv: "Great service and excellent flying!"
Negativ: "Food was a bit dry"
Positiv: "350 von München nach Doha traumhaft. Personal auf beiden Flügen sehr gut."
Negativ: "777 von Doha nach BKK leider etwas alt."
The aircraft had a defected Aircon and they let us wait in the airplane suffocating from the hot air for over an hour. They were trying to fix it, while we were in it and there was no official announcement the whole time. First after a lot of people were complaining they started explaining and giving us some water. Awful experience.
Super Verflegung / Service. Mit top internationalen Kinofilmen/Musik zum sehen oder hören während des Fluges individuell für jeden einzelnen Fluggast. 30 kg Gepäck bei jedem Flug inclusive. Sehr gute Preis Leistung.
Positiv: "I liked the ability to check in online"
Positiv: "Hallo ich habe bezahl über meine Kreditkarte Flugticket trsbzon München leider haben sie geld genommen aber nicht bestätigt über Email oder SMS weil sie mich immer geschreiben das ist mit die Karte Problem also hab das wegen andere flug gebucht möchte die geld zurück danke für Bearbeitung soyygit iveta.."
Negativ: "Bestätigung fehlen"
Negativ: "Beinfreiheit hätte etwas mehr sein dürfen."
Positiv: "Wir waren mit dem Service an Bord und auch am Flughafen rundum zufrieden. Begeistert waren wir von dem Essen an Bord."
Positiv: "Nette Crew, gutes Essen"
Negativ: "Crew was not helpful at all, didn’t even bother to come when asked for help"
Positiv: "THY has premum service compared to the other flight companies"
Negativ: "Bording at Atataturk airport was only weak point. It was directed by boarding assistants to leave our seating places at our gate and they performed additional passport and boarding pass control. We stayed in line for 20 minutes and after that it was allowed to take our seat at gate again."
Positiv: "Sehr gut"
Negativ: "Alles ok"
Negativ: "The best Airlines All things werde perfekt."
Positiv: "Sitzabstand in der Economy ist gut. Essen ist gut. Sehr schönes Holzspielzeug für die Kleinen. Staralliance Lounge (wenn man Zugang hat) macht die Reise nach Istanbul wert."
Negativ: "Ätzende 5 Stunden Aufenthalt im Flughafen Istanbul... Nix zu tun, nichts zu sehen. Kein Spielplatz für Kinder (ausser in der Gold-Class Lounge). Boarding auf dem Rollfeld und über die Treppe sollte bei Linienfliegern nicht sein. Häufige mutwillige Zerstörung meiner Rimowa Aluminumkoffer durch das Bodenpersonal: Dellen, Löcher, Kratzer (was zu langen Auseinandersetzungen nachträglich führt)."
Positiv: "Hatte einen Comfort Sitz und konnte zum ersten Mal meine Beine im Flieger gut unterbringen."
Negativ: "Leider kein Veganes Essen"
Positiv: "-Flight staff -Flight entertainment"
Negativ: "-Last hour gate change -Parking lot instead of gate (both in Wien and Istanbul) -The answer of counter person about the crowdness"
Positiv: "Dass Essen, die Crew, der Flug war sehr gut und angenehm. Das Boarding in Istanbul Atatürk Airport ist stressig, weil alles extrem überfüllt."
Negativ: "Airport Istanbul Atatürk zu klein und extrem überlaufen -> sehr viel Zeit mitbringen!"
Positiv: "Personal war sehr bemüht und nett alles gut soweit! Gegenüber andere Airlines purer Luxus!"
Negativ: "Mussten auf den babygurt hinweisen und warten und auf den kinderwagen 15min warten. Sonst gut!"
Positiv: "Sehr angenehmer Flug, trotz kurzer Flugstrecke bestes Unterhaltungsprogramm sowie Verpflegung !"
Negativ: "10 Stunden Verspätung in Entebbe, 2 Anschlussflüge in Istanbul verpasst! Crew von Entebbe desinteressiert und muffig.Keine Entschuldigung und Entschädigung!! Crew nach Stuttgart besser und freundlicher. In Stuttgart Ankunft 23.15 anstatt 13.55. Beide Maschinen veraltet, Unterhaltungstechnik von Entebbe funktioniert gar nicht, kein Bemühen der Besatzung, auch Bordtechnik im Airbus nach Stuttgart völlig veraltet! Keine Weiterempfehlung!"
Positiv: "Flugpersonal hilfsbereit, Essen nicht so gut (Nudeln mit viel Sahne-Pamp - arme Vegetarier!"
Negativ: "Enge Sitze - Und: ZU VIEL WERBUNG AUF DEM BILDSCHIRM!!! NERVIG!!! Auch der LEGO-Film ist zu laut und nervt irgendwann - warum machen das nicht mehr die Stewardessen? Dann kann man schauen oder NICHT, wenn man das ganze schon kennt! Zwei Ausstiegs-Treppen wären hilfreich gewesen, saß ganz hinten."
Positiv: "Crew were so patient"
Negativ: "During the delay we had to wait inside the cabin and it was too hot:( children got mad:/"
Positiv: "Crew was very kind"
Negativ: "Food was terrible. Far from what usually TK is expected to offer on an short international flight"
Positiv: "The crew was very attentive. I was surprised at the amount of food and drink service. It was nice to have on such a long flight. Seats were comfortable and I was able to sleep well which is not easy for me on planes."
Negativ: "Leider war kein mobiler Boarding Pass möglich."
Positiv: "Beautiful and clean plane. Great service. Excellent seats that become beds with sheets and full pillows and warm covers. The food selection is great and tasty."
Negativ: "Nothing to complain about"
Positiv: "Das Flugpersonal war wie immer sehr lieb und hilfsbereit Das essen schmeckte ganz gut Die sitze waren komfortabel Der flieger war noch in einem ganz guten zustand"
Negativ: "Das einzige problem war, dass ich zwischen zwei ungepflegten und unfreundlichen männern sitzen musste und 2 stunden lang mundgeruch ertragen musste. Konnte meinen sitz nicht ändern da der flieger voll war.."
Positiv: "Sehr Gut"
Negativ: "Sehr gut"
Positiv: "Ich bin zum ersten Mal mit Türkisch Airlines geflogen und war sehr positiv überrascht,ich fand es um Längen besser als mit LH. Immer wieder sehr gern......"
Positiv: "Toouch screen yeaaa :-)"
Positiv: "Everything fine; However the business lounge in Istanbul felt overcrowded and I had difficulty getting on to Wifi."
Negativ: "Food excellent and interesting, personnel were helpful & friendly"
Positiv: "I don't like flying but this was quite pleasant"
Negativ: "Food was good, entertainment also."
Negativ: "Kein beanstandung"
Positiv: "Crew sehr bemüht, höflich und zuvorkommend. Sogar ein warmes Frühstück wird serviert - es gibt allerdings keine Auswahlmöglichkeit aber alles bestens."
Positiv: "Gutes service, gutes essen und gute in-flight entertainment."
Negativ: "Abflug von Istanbul verspätet wegen Flughafenverkehr."
Negativ: "Flug war wahrscheinlich überbucht und konnte nicht einchecken! Unglaubliche Frechheit!!!"
Negativ: "flight attendants from Nairobi to Istanbul were rude and unaccomodating. asking for a glass of water appeared to overwhelm the flight attendant."
Positiv: "Flottes Boarding, gutes Essen, gute Auswahl an Getränken"
Negativ: "Sitz 1D hat keine Staumöglichkeit oberhalb des Sitzes, man muss weiter weg verstauen"
Positiv: "Sehr gute Auswahl an Speisen und Getränken, komfortabler Sitz 1E"
Negativ: "Keine Brücke ins Flugzeug, mussten etwa 20 Minuten im kalten Bus warten, bis wir an Bord gehen konnten."
Negativ: "Awful service and no one know what’s going on. Connection flight could have waited 10 minutes to accept one passenger. It was not my fault we are delayed."
Positiv: "Alles war toll"
Positiv: "Gutes Essen"
Negativ: "Verspätete Ankunft"
Positiv: "Gustes Essen, Pünktlich"
Positiv: "All the flight attendants were very nice and helpful. The food was pretty good. The movie selection helped the flight go by quickly."
Weg mit der Maskenpflicht! Sonst alles gut.
Die Maskenpflicht könnte man aufheben! Ansonsten alles gut.
Dienstleistung wurde nicht geliefert wie gebucht und ich musste trotzdem Stornierungskosten übernehmen. Nie wieder.
Mehr MNS Kontrollen während des Fluges, einige Fluggäste haben Maske nicht korrekt getragen Getränke Service inkludieren. Erwarte ich mir bei einer Premium Airline
keine warmen Getränke, Wasser oder Bier nur zum Kauf
Positiv: "The crew members were so sweet."
Negativ: "Flight was late. I missed my connection."
Positiv: "Super friendly and efficient crew. Tasty food, excellent, first rate service (business class)."
Negativ: "Business class seat was comfortable, though a bit too narrow; when seat was horizontal my arm was constantly falling in the aisle."
Positiv: "Schöner kleiner Flieger"
Positiv: "Austrian... einfach sehr pünktlich!"
Negativ: "Leider nicht pünktlich"
Positiv: "The flight attendants were quite personable and engaged."
Negativ: "Sitzabstand und die Klimaanlage an den Füßen nicht so kalt stellen."
Negativ: "The Austrian airlines website is absolutely the worst and least user friendly that I've seen for an airline. I tried paying for my bags and it rejected half of the itinerary's bookings for no reason. It took a ton of clicks to get stuff done and I kept getting errors. Very limited movie selection."
Positiv: "Alles bestens gewesen. War wirklich positiv überrascht."
Negativ: "Fällt mir nichts ein"
Positiv: "Friendly crew"
Negativ: "Boarding was a little off because we had to wait longer than expected for bused to bring us to plane . They should have Waited until buses arrived and then had passengers go through the gates so everyone could remain seated at the gate and not wait 20 minutes while standing."
Negativ: "Terrible food and service"
Positiv: "Wifi onboard"
Negativ: "Wifi über paypal buchbar, aber Paypal verlangte SMS authentifizierung, was während des Fluges logischerweise nicht ging."
Negativ: "Personal am Gate überfordert und extrem langsam. Alles verspätet: Informationen, Boarding, Abflug, Ankunft, Aussteigen - wie bei Austrian "normal". Daher fliege ich mit Austrian nur dann, wenn es nicht anders geht."
Negativ: "Pünktlich abfliegen, schnelle Gepäckabwicklung, wenigstens noch eine salzige Alternative zu süß"
Positiv: "Crew was friendly and helpful, food was tasty and flight was nice and smooth."
Negativ: "It would be wonderful to have all seats the same as first class for a long distance flight."
Positiv: "Catering in business toll"
Negativ: "Verspätung. Leider jede Woche mittlerweile"
Negativ: "Gepäck könnte nicht an Zielort durchgecheckt werden Durchgeführt von Eurowings"
Negativ: "Keine Info über Verspätung Gepäck könnte nicht an Zielort durchgecheckt werden Durchgeführt von TAP"
Positiv: "Pünktlichkeit, Freundlichkeit des Personals am Check-In und an Board."
Positiv: "Nettes Bodenpersonal"
Negativ: "70 Minuten Verspätung auf einem 40 Minuten Flug Nicht mal die Auswahl zwischen süß und salzigem Snack"
Positiv: "Everything from boarding, service on board, disembarking--- easy and efficient--polite and friendly"
Positiv: "From start to finish, Sevdije was in great hands. She had to be in a wheelchair, and there were three connecting flights in countries where she doesn't speak the language. It could have been so complicated, and everyone made it SO EASY. She was all smiles when she arrived in Boston. THANK YOU!!!!!!"
Positiv: "Very nice staff on board and timely departure"
Negativ: "Cold during the flight"
Negativ: "Eine alte AB Maschine mit geringem Sitzabstand. Unkomfortabel. Snacks sollten häufiger gewechselt werden. Verspätung."
Positiv: "Um diese Zeit wird das Programm abgespult, da erlebt man selten highlights. Allerdings war die abgespulte Leistung i.O."
Negativ: "Leider war das Flugzeug sehr voll, somit war es unangenehm eng."
Negativ: "Alte Maschine. Ein Stück abgepackter Kuchen"
Positiv: "Nothing at all."
Negativ: "Couldn’t get on the flight due to two cancellations of prior connecting flights. Utterly, totally unacceptable - and no explanation of why."
Negativ: "Flug ist ausgefallen"
Positiv: "Boarding was great. As it was a short there was no entertainment. I would have chosen N/A bit that wasn’t an option hence the one star."
Negativ: "I wish there was an option of a sandwich vice sweet or pretzels."
Positiv: "The attendants on Austrian air are all very nice and helpful. You can make any request of them or ask any question and they are happy to help. Great customer service. Arrived on time. Also, very good entertainment options!"
Negativ: "The seats are very uncomfortable on Austrian air. The only way I would fly them again would be if I had extra money for the exit rows with more leg room. Food isn't great, but no airline food is really great. Boarding was significantly delayed from what it said on the boarding pass, with no updates. But we arrived on time. Getting luggage after flight at Dulles took a really long time, but I think that is more of an airport issue as getting my luggage from another Austrian airlines flight to another airport was a breeze."
Positiv: "Dass es nur eine Stunde Verspätung war"
Negativ: "Dass Swiss gebucht wurde und Austria ihn durchführte, dass die Anschlussverbindungen nicht geklappt hat"
Positiv: "I get Airpoints with the flight, crew were lovely."
Negativ: "Flight was overbooked, so a few delays (as they were asking if anyone would layover to release a seat) and they were being very strict on the one bag per traveller, but that’s fair enough considering it was busy."
Negativ: "das essen und Service in der Business class lässt mittlerweile immer mehr zu wünschen übrig. statt Verbesserungen wird hier anscheinend auch schon immer mehr der sparstift angesetzt."
Negativ: "The plane was HUGE, too big. With such a big plane the crowd formed by the gate waiting to board was unmanageable. Also the giant plane felt like it was hard to maneuver during take off and landing. I would very much prefer a smaller plane. The touch screen in front of me was not always responding when I tried to tap the screen. The audio jack was also not working great; sometimes I did not have audio in my right earbud and I had to turn and fidget the plug. The earbuds provided by the airline did not even work when plugged into the screen, I had to use my own earbuds."
Negativ: "Beinfreiheit in der ersten reihe bescheiden. kein welcome drink. zuerst wird nach dem essen gefragt, serviert und dann kommt erst das Getränk. einmal wird nachgeschenkt, der rest nur nach Aufforderung. weder Erfrischungstücher werden gereicht, noch sonstige Aufmerksamkeiten. leider auch noch etwas über eine stunde Verspätung. alles in allem: bei einem 3, stunden flug in business class erwarte ich mir etwas mehr."
Negativ: "I had a weelchair and nobody assist me in Viene in Austria And I lost"
Positiv: "It was a total nightmare all Austrian flights they put us on were canceled !!! We did not leave Vienna for another 7 h a total nightmare all planes had technically difuculties !! Austrian airlines had total chaos !!!"
Positiv: "Der Flug ist pünktlich gestartet. Die Maschine machte einen ausgesprochen sauberen Eindruck. Das Flugpersonal war sehr freundlich."
Positiv: "The crew was friendly, seats were comfortable and boarding was prompt and fast."
Negativ: "The food was not good at all and the entertainment selection was so limited. This was so weird because coming back from Vienna it was the complete opposite."
Positiv: "The flight attendants worked very hard Patient and courteous."
Negativ: "Drinks are varied Food needs improvement The bread is low The vegetarian meal is poor"
Positiv: "Safe trip"
Negativ: "There were a large group of very smelly passengers that came in at the end portion of boarding. The AC counldnt handle it and the crew didn’t use any spray to save the rest of us suffocating passengers. Thank goodness the flight was short."
Positiv: "Horrible , in-humans"
Positiv: "Everything was great. Everything was good beyond my expectations and this is too much.. This makes experience simply unforgettable!! For example they have on board air-hostess specialized to deal and play with kids, even with another uniform!! Wooow !! And she was doing great with my 3-year old daughter."
Negativ: "Catering !!!!!! Meals need to be upgraded internationally to fit all tastes !! Travelers on board on route AUH-LAX are not all from Gulf or India or far Asia. Actually the majority are either from Middle East including Arabian Gulf counties and from United States. But menu on board is always splitted into two choices: One choice fits all and another fits only Indians !!! This would be a great favor if we are on board an Indian airliner, but not for Al-Etihad Airways !! And this is a true problem because any passenger from Middle East or Europe or America CAN NEVER eat that Indian meals which was served on board !! I’m a doctor.. You will have a diarrhea straight forward for the rest of the flight. It’’s hot spices mixed with anything pasta or chicken or vegetables and that’s it. That maybe so much tasty for certain group of people but in a restaurant not on board a flight on air. They are blocking passengers’ choices in food in the other option whatever it is. And situation may got worse if the only other option is for instance is meat because my wife doesn’t eat meat (she’s exceptional.. That’s right) but then she poorly can not eat any meal on board this flight and has to wait for the second meal after another 6 hours. Maybe she will be lucky and she can eat the only second available option for all because we all can not eat the first choice meal which is a must to be Indian. And here I’m specifying it. It’s Indian, not vegetarian meal. Vegetarian meal would be a nice choice acceptable to try for anyone. This must be considered!!! Passengers have nothing to eat except what air-hosts serve them for 16 hours !! So Al-Etihad should kindly know that not half of its passengers on board are Indians. And even Indian passengers they eat our middle east dishes and they find all tasty ! Thanks Appreciate this opportunity Dr. Karim Ali"
Negativ: "Paid for extra leg room seats and didnt get them"
Negativ: "Average for business class. Didn't get value"
Positiv: "The flight was on time. Food was reasonable."
Negativ: "A bit more leg-room and there is some scope for improvement in the food. Also, the entertainement could have more south Indian content and also allow to access entertainement for more time."
Positiv: "The crew was easily the WORST I have dealt with. Both on the flight to Abu Dhabi and to NYC. They were rude, unhelpful and extremely arrogant. A co passenger was chatting with one of them and she happened to mention that working with people was the worst ever. She’s been with Etihad for 5 years!!!"
Negativ: "Your crew all need customer service and etiquette training. ASAP!"
Positiv: "Timing immigration check in is good"
Negativ: "Food was not up to the mark. Didn’t get what is promised"
Positiv: "Nette Crew, Mahlzeit o. K."
Negativ: "Sitzkomfort in Eco mäßig."
Positiv: "Good crew, comfortable seat, plenty of storage"
Negativ: "The inflight entertainment system"
Positiv: "Food and crew"
Negativ: "Entertainment, comfort"
Positiv: "Crew war total lustlos. Es wurden auf dem gesamten Flug nur zwei mal Getränke angeboten. Auf Nachfrage wurde nur auf die bald anstehende Service Runde verwiesen. Getränke wollte man nicht verteilen."
Negativ: "We did order food vegetarian Jain but they didn’t provide that."
Positiv: "Crew was fine."
Negativ: "The food quality was really bad with no alternatives. All passengers with vegetarian food option were complaining."
Positiv: "Etihad ist eine unsympathische Airline"
Negativ: "die sind nie besonders kundenorientiert, besser man fliegt Gulfair"
Negativ: "My baggage is missed on my trip"
Negativ: "Der Crew hat sich mehr mit sich beschäftigt und waren ganze Nacht sehr laut in ihren Ecke,da es eine Nachtflug war war schlecht zum schlafen"
Negativ: "No sweets were served in any meals. Not even a chocolate candy."
Positiv: "Overall service"
Negativ: "I had to check in my cabin bag"
Positiv: "Only process of boarding."
Negativ: "Everything else was not close to other comparative airlines. Food was horrible. Just FYI, cottage cheese is not the only food for Asian vegetarians. There actually are many other options. Not enough options for entertainment."
Positiv: "Flug war pünktlich"
Negativ: "Koffer konnten nicht durchgecheckt werden Man sollte 1 Stunde vor Abflug am Gate warten Coral First Class Lounge in Phuket mit Mini-Angebot Sitze in der BusinessClass unbequem und sehr kurz altes Flugzeug (777) Essen für Business Class eklig und zog sich 2 Stunden hin Crew war freundlich"
Positiv: "alles okay"
Negativ: "Essen abscheulich Bustransfer zum Flieger Reihe 23 ist sehr eng"
Positiv: "Alles gut - motiviertes Personal - alles in working order. Vorspeisen sogar lecker 30 Minuten früher angekommen."
Negativ: "Die Lounge in AUH ist hektisch und fürchterlich überfüllt. Die Essensqualität teilweise abenteuerlich schlecht wie beim zerkochten Sushi. Die Lounge ist zugig und kalt. Jacke mitnehmen!!"
Positiv: "Nettes Personal"
Negativ: "Sitze in der neuen 787 sind deutlich enger im Vergleich zum A380. Essen ist schlecht."
Positiv: "Nettes Personal, Sitze sind im A380 hervorragend (Eco)"
Negativ: "Das Essen ist wirklich schlecht für eine 5 Star Airline. Und das neue Platzvergabeverfahren für eine Premiumairline ist auch ärgerlich, da man für einen Wunschplatz ca. 25€ zahlen muss. Ablauf für den Flug von Sydney nach Abu Dhabi sehr komisch. Start um 15:15, direkt eine Mahlzeit serviert, dann für 11 Stunden Licht aus. Kurz vor der Landung nochmal Essen (ca. 22:30)."
Negativ: "Sehr schmale, enge Betten Crew nicht sehr motiviert Chaos in Abu Dhabi, komplett überfüllter Flughafen. Schon beim Check in in FRA inkompetente Mitarbeiter mit ewiger Wartezeit. 1 Stunde Transitwarten in Abu Dhabi, da kein Fast Track offen. Dumme Mitarbeiter"
Positiv: "Der Check in in Stockholm war gut - den machte auch SAS"
Negativ: "Business Class: zu dritt in einer economy reihe"
Positiv: "Freundliches Personal, grosses Unterhaltungsangebot, pünktlicher Flug"
Negativ: "Der Sitzabstand ist sehr klein, die Sitze mässig komfortabel. Schade für eine solche Fluggesellschaft."
Positiv: "Freundliches Personal, grosses Unterhaltungsangebot, pünktlicher Flug"
Negativ: "Boarding smooth"
Positiv: "Stewardess and stewards were courteous"
Negativ: "Long and laborious boarding in DC and Abu Dhabi."
Positiv: "Service Cleanliness Food"
Negativ: "Toilet needed lotion moisturizers"
Positiv: "Alles ok"
Negativ: "Alles ok"
Positiv: "War alles ok"
Negativ: "Essen war gut"
Positiv: "Koffer nicht mit in Germany angekommen"
Negativ: "Essen war ok"
Positiv: "Zu kurze umsteig Zeiten"
Negativ: "Essen war ok"
Positiv: "The flight attendants spoke English very well. They were helpful and attentive."
Negativ: "I don't like the wait time for the empty food trays to be picked up. But this exist on every airlines."
Positiv: "Habe immer wieder negative Bewertungen gelesen. Kann das nicht nachvollziehen. Airline ist absolut vergleichbar mit Qatar Airlines."
Negativ: "Das einzige, was nicht besonders ist, ist der Flughafen von Abu Dhabi."
Positiv: "Did not submit my meal choice in time but got the meal of my choice anyway."
Negativ: "Ein schneller Flug ohne großartigen Service"
Negativ: "Sehr enge Sitzabstände - nichts für große Menschen."
Positiv: "The staff were lovely"
Negativ: "The food options were awful & limited - sometimes there wasn’t actually an option. The flight was so squished & packed and I was incredibly uncomfortable in my seat. The boarding took ages & we were also delayed."
Positiv: "Crew was nice"
Negativ: "The behavior of crowd and no leg space"
Positiv: "Flight was smooth and quite roomy with seats; good and constant maintenance of toilets. Excellent and thoughtful e-entertainment"
Negativ: "Flight attendants could be more friendly and attentive; seat and food sanitation could be improved more."
Negativ: "5 hours flight took 8 hours"
Positiv: "My special meal was privided in time."
Negativ: "No toiletries on a long flight from JFK to Abu Dhabi. I paid $ 175 for preferred seat. My purse was stored somewhere before taking off which I couldnt get back for many hrs because staff was on 2 hrs break."
Positiv: "Excellent at desk check in service, easy to change seat."