Auf 12 h Flug etwas wenig zu Essen.
Sehr gemütliche Reise, gerne wieder.
Flug 3h Verspätung bereits 15 min nach dem check-in. Neue Crew freundlich und alle Gaeste wolten einfch schnell nach hause, somit zuegiges boarding.
Die neue Bordverpflegung von Swiss ist wirklich hervorragend: Frische und sehr gute Sandwiches von Sprüngli. Sogar ein Angus Beef Burger wird serviert. Preise sind etwa gleich wie wenn man das Sandwich in einer normalen Bäckerei in Zürich über die Theke kaufen würde.
Food was good entertainment was mediocre flight was delayed about 1.5h
Negativ: "Alles tipptopp!"
Positiv: "Guter Service, es hat immer Snacks und Getränke zur Verfügung. Toiletten sauber."
Negativ: "Einige Mitarbeiter waren ziemlich demotiviert."
Positiv: "The crew was great"
Positiv: "The crew and entertainment"
Negativ: "Teach Swiss Airlines stewardesses Lorena kãrli and Sabrina stadler manners. They are impolite and racist. Typical cold Swiss hospitality"
Negativ: "Vepflegung: käsesändwich nicht sehr angenehm"
Positiv: "Good AC - very important, calm and nice atmosphere. Very friendly staff."
Positiv: "sehr freundlich, sehr gute Service, alles in allem sehr professionell"
Negativ: "leider ging der Flug eine knappe Stunde später als geplant"
Positiv: "Water provided."
Negativ: "My fly connection did not appear in screens, confusing, stressing. Fly left more than one hour after schedule, no explanation, still arrived on time"
Positiv: "Genügend Beinfreiheit, nettes und zuvorkommendes Personal"
Negativ: "Einstieg ins Flugzeug bei schlechtem Wetter war eher unangenehm"
Positiv: "Die Crew war nett und da war trotz guter besetzung des Flugs genügen Platz für Handgebäck in den overheads"
Negativ: "Wir hatten Pech, da wir wahrscheindlich im ältesten Flugzeug der Flotte flogen. Wir sind gut angekommen aber mit etwas modernerer innenaustatung wre das ganze noch angenehmer gewesen."
Positiv: "Die Crew war OK, die Monitore waren gut, die Maschine der Edelweiss eine A330-300 (Chäsrueg) ist eher neu, sieht man auch an den WC"
Negativ: "Der Sitzabstand ist eine Katastrophe und auf keinem Fall 31inch wie es auf Seatguru steht und wird mich davon abhalten jemals wieder Edelweiss zu fliegen, jeder Passagier über 170cm wird leiden."
Positiv: "Bequeme Sitze mit genug Beinfreiheit"
Positiv: "ausgesprochen nette und zuvorkommende crew"
Negativ: "WiFi auf allen Flügen, mehr Informationen über die App"
Positiv: "Crew was great"
Negativ: "suddnely delay of 30 Minutes , then waiting in the plane all in all 60 Minutes - thats a long time for a long distance flight"
Positiv: "Die Besatzung auf diesem Flug war ausserordentlich. Sehr nett und aufmerksam."
Positiv: "Leider ziemlich unfreundlich, ungewöhnlich für Swiss"
Positiv: "Nette Crew, wie immer. Schoggi am Ende. Bequeme Sitze."
Negativ: "Wartezeit am Gepäckband und verspätete Ankunft resultierend in 40min Wartezeit."
Positiv: "Freundlich, Stiz ist angenehm"
Negativ: "Zügiger einsteigen."
Positiv: "Aufmerksame Crew. Saubere bequeme Sitze,"
Negativ: "Etwas eng. Die Knie stoßen am Vordersitz an."
Positiv: "Freundliches Personal; nützliche Informationen zu Verspätungen etc."
Negativ: "Sehr wenig Beinfreiheit; Verspätung beim Abflug, Warteschleife vor Landung"
Positiv: "Great service on board, easy boarding, on time departure and early landing"
Negativ: "Seat pitch is a bit narrow and seats not as comfortable as they could be (short-haul business)"
Positiv: "They had many snacks and meals. And the meals were very good. Staff was very friendly."
Negativ: "Seating is very uncomfortable and small. Really limited on space if seat is reclined in front of you."
Negativ: "Crew was rude and slow"
Positiv: "Pünktlich, ausreichender Sitzabstand, freundliches Personal."
Positiv: "Attendants were attentive and efficient"
Negativ: "Getting from one the deplaning pad to a gate on the opposite side of the airport was daunting given that we were running 1/2 hour behind schedule. We made it with barely enough time, but our luggage did not."
Positiv: "Keine Vepflegung und Unterhaltung. Ganz normal fūr einen 50 Minuten Flug"
Positiv: "Besatzung war heute wirklich super und sehr zuvorkommend!"
Positiv: "Personal sehr freundlich."
Negativ: "In Wien wieder einmal Chaos beim Boarding, da kein priority aufgerufen wurde. Essen in der Business sind nur noch drei winzige Häppchen."
Negativ: "very small seats"
Positiv: "The crew was great and the flight itself was fine"
Negativ: "The checking in experience was chaotic. I was told I was on standby for my connecting flight to New York. The flight was delayed by almost an hour and a half."
Positiv: "From boarding to disembarking, flying SWISS First is an experience. Attention to detail, great staff, wonderful food. And the seat is very roomy and comfortable."
Negativ: "Sadly, the IFE system was malfunct -but there were magazines and newspapers instead."
Positiv: "Sehr freundliches Personal am Check-in"
Negativ: "Keine Lademöglichkeiten/ Steckdosen etc. Im Flieger"
Positiv: "Great service--able to buy duty free even on such a short flight. Stewardess was able to take my order and complete purchase just before landing."
Negativ: "Duty free---The plane was not able to take credit cards because machines not working and that was the same problem on flight ZRH to BCN. The power adaptor I wished to purchase was not available nor was a 2nd umbrella. Page 90-91 of your Duty Free Magazine."
Positiv: "Freundliche Crew und kleine Verpflegung im Flugzeug. Dankeschön"
Positiv: "Class staff"
Negativ: "Bit of a delay"
Positiv: "service, food and chocolate"
Negativ: "They canceled the flight and took me to another company with a stop in Turkey,it was a really bad and uncomfortable flight And I’m really disappointed!!!!!"
Positiv: "The food."
Negativ: "They didn't offer hot drinks like coffee/tea."
Turkish Airways setzt Standards, im positiven Sinn! 😊
Einfach TOP! Service und Qualität werden großgeschrieben..und in BLOCKSCHRIFT 😉✔️
Super Verflegung / Service. Mit top internationalen Kinofilmen/Musik zum sehen oder hören während des Fluges individuell für jeden einzelnen Fluggast. 30 kg Gepäck bei jedem Flug inclusive. Sehr gute Preis Leistung.
Positiv: "Movies and screen"
Negativ: "Flight delayed. Crew doesn’t speak good English"
Negativ: "Beinfreiheit hätte etwas mehr sein dürfen."
Positiv: "Wir waren mit dem Service an Bord und auch am Flughafen rundum zufrieden. Begeistert waren wir von dem Essen an Bord."
Positiv: "Nette Crew, gutes Essen"
Positiv: "Same as the San Francisco to Istanbul leg. Great experience, just the effect of the flight delays and missing my connection."
Negativ: "Better communication and assistance with luggage. I was told that my bags would automatically migrate to my new flight the next day, but they didn’t make it, and I am now in the process of finding them."
Positiv: "Sehr gut"
Negativ: "Alles ok"
Negativ: "The best Airlines All things werde perfekt."
Positiv: "Sitzabstand in der Economy ist gut. Essen ist gut. Sehr schönes Holzspielzeug für die Kleinen. Staralliance Lounge (wenn man Zugang hat) macht die Reise nach Istanbul wert."
Negativ: "Ätzende 5 Stunden Aufenthalt im Flughafen Istanbul... Nix zu tun, nichts zu sehen. Kein Spielplatz für Kinder (ausser in der Gold-Class Lounge). Boarding auf dem Rollfeld und über die Treppe sollte bei Linienfliegern nicht sein. Häufige mutwillige Zerstörung meiner Rimowa Aluminumkoffer durch das Bodenpersonal: Dellen, Löcher, Kratzer (was zu langen Auseinandersetzungen nachträglich führt)."
Positiv: "Hatte einen Comfort Sitz und konnte zum ersten Mal meine Beine im Flieger gut unterbringen."
Negativ: "Leider kein Veganes Essen"
Positiv: "-Flight staff -Flight entertainment"
Negativ: "-Last hour gate change -Parking lot instead of gate (both in Wien and Istanbul) -The answer of counter person about the crowdness"
Positiv: "Dass Essen, die Crew, der Flug war sehr gut und angenehm. Das Boarding in Istanbul Atatürk Airport ist stressig, weil alles extrem überfüllt."
Negativ: "Airport Istanbul Atatürk zu klein und extrem überlaufen -> sehr viel Zeit mitbringen!"
Positiv: "Personal war sehr bemüht und nett alles gut soweit! Gegenüber andere Airlines purer Luxus!"
Negativ: "Mussten auf den babygurt hinweisen und warten und auf den kinderwagen 15min warten. Sonst gut!"
Positiv: "Sehr angenehmer Flug, trotz kurzer Flugstrecke bestes Unterhaltungsprogramm sowie Verpflegung !"
Positiv: "Everything else but seats."
Negativ: "Seats are very small and there is not much room even though I am only 5.4 and 140 pound."
Negativ: "Mannschaft ok, Technik veraltet"
Positiv: "Leider war mein fernsehrbildschirm beschädigt"
Positiv: "Flugpersonal hilfsbereit, Essen nicht so gut (Nudeln mit viel Sahne-Pamp - arme Vegetarier!"
Negativ: "Enge Sitze - Und: ZU VIEL WERBUNG AUF DEM BILDSCHIRM!!! NERVIG!!! Auch der LEGO-Film ist zu laut und nervt irgendwann - warum machen das nicht mehr die Stewardessen? Dann kann man schauen oder NICHT, wenn man das ganze schon kennt! Zwei Ausstiegs-Treppen wären hilfreich gewesen, saß ganz hinten."
Positiv: "Crew were so patient"
Negativ: "During the delay we had to wait inside the cabin and it was too hot:( children got mad:/"
Positiv: "Crew was very kind"
Negativ: "Food was terrible. Far from what usually TK is expected to offer on an short international flight"
Positiv: "Das Essen war gut. Bequeme Sitze und gute Beinfreiheit."
Positiv: "Food was decent and the crew was great."
Negativ: "The air conditioning did not work in the front part of the cabin. I asked about it but nothing changed. It was very uncomfortable for everyone in that part of the plane. The back was cool front was miserable."
Positiv: "Turkish airlines gibt sich Mühe, in Economy an Business Class Standards heran zu kommen. Rosen auf der Toilette, Speisekarte, viele Filme und Musik zur Auswahl... Leider bleibt der Platz aber doch eingeengt, und die Sitze eng. Aber der Preis ist gut! Ich kann Türkisch Airlines nur empfehlen."
Positiv: "Crew was great!"
Negativ: "food and boarding"
Negativ: "Leider war kein mobiler Boarding Pass möglich."
Positiv: "Sehr Gut"
Negativ: "Sehr gut"
Positiv: "Everything fine; However the business lounge in Istanbul felt overcrowded and I had difficulty getting on to Wifi."
Negativ: "Food excellent and interesting, personnel were helpful & friendly"
Positiv: "Crew sehr bemüht, höflich und zuvorkommend. Sogar ein warmes Frühstück wird serviert - es gibt allerdings keine Auswahlmöglichkeit aber alles bestens."
Positiv: "The food was excellent fresh and plentiful. The bathrooms were very clean"
Positiv: "Gutes service, gutes essen und gute in-flight entertainment."
Negativ: "Abflug von Istanbul verspätet wegen Flughafenverkehr."
Positiv: "Der Flug war sehr angenehm, so wie man sich das wünscht. Das Essen war wie immer sehr lecker und schön frisch. Die Besatzung war immer zur Verfügung."
Negativ: "Die Sitzen waren bequem jedoch die Fuß halte Vorrichtungen haben etwas gestört."
Negativ: "Flug war wahrscheinlich überbucht und konnte nicht einchecken! Unglaubliche Frechheit!!!"
Positiv: "Flottes Boarding, gutes Essen, gute Auswahl an Getränken"
Negativ: "Sitz 1D hat keine Staumöglichkeit oberhalb des Sitzes, man muss weiter weg verstauen"
Positiv: "Sehr gute Auswahl an Speisen und Getränken, komfortabler Sitz 1E"
Negativ: "Keine Brücke ins Flugzeug, mussten etwa 20 Minuten im kalten Bus warten, bis wir an Bord gehen konnten."
Negativ: "the food is a bit tastless"
Positiv: "Alles war toll"
Positiv: "Gutes Essen"
Negativ: "Verspätete Ankunft"
Positiv: "Gustes Essen, Pünktlich"
Positiv: "All the flight attendants were very nice and helpful. The food was pretty good. The movie selection helped the flight go by quickly."
Positiv: "75 Minuten Verspätung beim Start und dann noch mal 60 Rotieren über Istanbul. Zur "Belohnung" dann kein Flugsteig sondern nochmal 15 Minuten im total überfüllten Bus!"
Negativ: "Essen okay, aber weit unter Turkish Airlines Standard."
Es gab einen Snack und gute Getränke. Besser Service als bei manch anderer Airline
Baggage drop-off könnte schneller sein, die FlugbegleiterInnen könnten freundlicher sein
Negativ: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
Positiv: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Negativ: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"
Positiv: "Pleasant crew. Appropriate and efficiently served snack."
Negativ: "Boarding and disembarkation were slow."
Positiv: "Customer care was super supportive"
Negativ: "Inflight sandwiches"
Positiv: "very nice crew"
Negativ: "my baggage was lost"
Negativ: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
Positiv: "Comfortable seat, great crew."
Negativ: "Flight delayed, no USB port and no entertainment"
Positiv: "The crew was amazing, flight on schedule and good entertainment."
Negativ: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Positiv: "Crew was great, very responsive and hospitable!"
Negativ: "more lunch choices, especially choices without dairy products."
Positiv: "Crew was great and helpful despite oversight in my special meal."
Negativ: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"
Negativ: "Fix the damn KIOSKS at Vienna!"
Negativ: "Das ich jetzt noch nicht in nRennes bin sondern in Amsterdam hängen geblieben bin."
Positiv: "Top sympathische Crew"
Positiv: "Die Crew war nett."
Negativ: "Die Kabinenklimatisierung hat man nicht in den Griff gekriegt. In dem Bereich wo wir saßen war es sehr kalt und zügig, so dass wir und trotz mehrerer Decken erkältet haben. In anderen Bereichen haben sich die Gäste über zu hohe Temperaturen beschwert."
Negativ: "Die Lauf Wege sind zu lang aus Amsterdam."
Positiv: "Freundliche und aufmerksame Crew."
Negativ: "Sitze in der Business Class etwas durchgesessen."
Positiv: "Service, entertainment and comfort - all very good. Really enjoyed the extra legroom in comparison with other airlines."
Negativ: "Just the AC was way too cold and they are not providing any blankets nor pillows"
Positiv: "The service crew was very nice"
Negativ: "Entertainment was broken so no movies etc. No pillows and no blankets because they ran out. Freaking cold during the flight. No vegetarian meal nor snacks."
Positiv: "Entertainment was amazing"
Negativ: "Seats a bit hard"
Negativ: "Es war gute service im Flug. Ich fliege wieder mit KLM."
Negativ: "Stornieren des Flugs. Keiner fühlt sich zuständig und der Kunde wird mit Arbeit und Kosten allein gelassen"
Positiv: "Good for both."
Negativ: "Bigger seats."
Positiv: "The crew"
Negativ: "Seat comfort"
Positiv: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Negativ: "Pay attention to passengers."
Negativ: "It was a connection flight from Manchester via AMS to HAJ. Transfer time in Amsterdam (offered by KLM) just 1 hr - so my baggage hasn't arrived in HAJ, at least one day delay! At airport HAJ I've heard that's usual that baggage can't arrive in one our! So I didn't understand why this flight was offered by KLM!"
Positiv: "was a standard flight, in a standard quality - nothing bad"
Negativ: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Positiv: "The crew was amazing and the food was great."
Negativ: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
Negativ: "alles gut"
Negativ: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
Negativ: "Lost all our bags so couldn’t ski"
Positiv: "pünktlicher Flug Sehr nettes Personal Gute Verpflegung"
Positiv: "Best airline in the business quick efficient and outstanding service What else can you say"
Positiv: "Unterhaltungsprogramm guter Service"
Negativ: "schon besser im Flieger gegessen"
Negativ: "Not enough leg room"
Positiv: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Negativ: "Boarding could be better"
Negativ: "old screens and entertainment system leg room to small"
Negativ: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Positiv: "Efficient crew"
Negativ: "Long, slow line at check in. Not many new movies or tv shows"
Positiv: "Das Flugpersonal war freundlich, sehr aufmerksam und fürsorglich. Es gab genug zu trinken und gute Auswahl. Über eine Kleinigkeit zu essen freute ich mich auch sehr. Es war ein entspannter, angenehmer Flug. Danke vielmals."
Negativ: "Dass der Flug sich verspätet hat, hat mich persönlich nicht sehr gestört. Wenn aber jemand danach weiter fahren muss, oder einen Termin deshalb verpasst, könnte etwas nervig sein."
Positiv: "Board-Crew war sehr nett und das Essen + Getränke war natürlich auch sehr gut."
Negativ: "Leider muss man sagen dass das Boarding zu lange gedauert hat und manche Probleme mit dem Anschlussflug hatten. Noch dazu kummt dass mindestens 5 oder 6 Personen ihren Koffer nicht mehr bekommen haben unteranderem auch eine Freundin von mir was natürlich sehr ärgerlich ist."
Positiv: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Negativ: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
Positiv: "Sound was broken on my TV set!"
Negativ: "Called stewardess twice to assist. No response!"
Positiv: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
Positiv: "Nice flight, nice crew, and a nice experience."
Bad service from the outside office that I couldn’t reach to resolve the schedule issue. They never reply email or calls for days. But they finally resolve at the day we fly home inside the airport.
Please make better vegan option for business class
The ground crew were great, assisting me with a wheelchair. The pilot aborted our landing so that was a little scary. Otherwise all was good.
Positiv: "Every single flight of the four flights I flew on my trip were delayed. There was no communication from the crew members that the flights were delayed. Worst flight ever."
Negativ: "Better customer service"
Negativ: "Food wasn’t that good and there could have been better entertainment options (more movies, TV shows). Internet was terrible."
Negativ: "Excellent customer service."
Positiv: "The airplane was specious and comfortable and the crew are extremely nice people"
Negativ: "We took off later than the expected time wäbut we and that‘s not I‘m used to from egyptair but eventually we reached our destination in the mean expected time, also the landing was a bit harsh and we felt it all"
Positiv: "Crew did their job perfectly. Not particularly warm and friendly, but they are paid to be attentive, not my friend, so I can't complain! Flight was smooth, and quick, meal was pretty good."
Negativ: "Not charger ports, or entertainment of any kind."
Positiv: "The flight was on time, the crew was fine"
Negativ: "The business class lounge was closed, they gave us $25 per person voucher, but no one store in the airport wanted to accept them. There were not enough seats available when we were waiting for boarding. Business class entertainment needs significant improvement."
Positiv: "Great crew!"
Negativ: "Not much- the flight , plane and crew were fantastic"
Positiv: "The seat, the space, the crew and the window"
Negativ: "For the food, not all of the people eating eggs.. some of them vomit because of it."
Positiv: "Very good pilot with landing and takeoff. Crew was ok. Was surprised about the food considering the short trip. Also, they revive silverware for economy class, so that’s definitely a plus"
Negativ: "The airplane was a little dirty or outdated shal I say. Entertainment is almost nonexistent."
Negativ: "Captain and crew where rude and the captain almost lost control of the plane as we were landing."
Negativ: "Didn’t know I had to put into my reservation that I’m a vegetarian. Therefore there was no food for me on my flight."
Positiv: "The plane was clean and cool with good legroom in the exit row."
Negativ: "It was TERRIBLE that at check-in when i found out that the only one piece of baggage was allowed. I have ALWAYS had two bags on this flight."
Negativ: "2 Deutsche Filme waren etwas wenig unter 30. der Flug hätte 3 Stunden Verspätung und im Internet hat man mehr erfahren als man von Personal an Auskunft bekam . Traurige Angelegenheit"
Positiv: "Crews was excellent"
Positiv: "The seats were comfortable. Entertainment was good. Food was good."
Negativ: "Having vegetarian meal options would have been great."
Positiv: "Food was good."
Negativ: "The plane was old, the seats were uncomfortable with no adjustable headrest or flaps to hold your head from flopping. There was no personal entertainment screens on the back of the seats, only the small community one mounted on the roof. The sound for this was terribly unclear. 8 hour boring flight."
Positiv: "There were bedbugs on my seat"
Positiv: "Nice experience with EgyptAir. The desk people and crew were so friendly except for one flight attendant (a lady) in the plane."
Negativ: "everything was ok."
Positiv: "Ich finde, Egypt Air nach GVA ist ein angenehmer Flug. Gute Piloten."
Negativ: "Musikauswahl und Tonqualität ist nicht gut. Das Gepäck ist nicht angekommen. Überlege mir, ob ich nicht doch wieder mit Swiss fliegen will ..."
Positiv: "It’s was great"
Positiv: "Beinfreiheit und ein Mindestmaß an Komfort ist in dem Egypt Air Business Class Produkt vorhanden aber mehr auch nicht. In keine Fall vergleichbar mit den Produkten z.B. von Lufthansa, SAS oder auch nur BA"
Negativ: "Keine vollständigen Liegesitze, veraltete Maschinen, dreckige und verbrauchte WCs, mangelnder Service"
Positiv: "Fully flat seats, friendly crew, good food. Excellent price"
Negativ: "Dated slightly worn seats"
Positiv: "Being done."
Negativ: "Being thirsty."
Positiv: "Big plane, multiple boarding points. Food did its job & helped with the long flight. Movies weren't expansive, but good choices to kill the time."
Negativ: "The crew did not have the key to unlock to doors leading to the plane, which forced everyone to wait 30 mins standing in line. It was quite silly! It delayed our flight about 30-45 minutes - not much, but really painful when the flight is almost 12 hours. The crew didn't tell us what was happening either, but it was pretty obvious."
Negativ: "Plane was really old. They desperately need to upgrade their fleet."
Positiv: "The flight is on time"
Negativ: "their food is very nasty"
Positiv: "In flight service"
Negativ: "Food is not as good as it looks"
Positiv: "I’m sitting at Buisness which I usually do !!!"
Negativ: "Wish they renew the cabin knoiwngvthat in even in business but it is so old and food is v avarage also the service is v avarage even they don’t offer you before flight any drinks !!!!!"
Negativ: "I’m an older disabled man and no one was polite enough to even offer to assist me with my bag getting on it off plane."
Positiv: "The hotel and the food"
Positiv: "The crew was friendly and professional. Food was very good as well as the selection of non-alcoholic beverages. Flight was on time, and plane was clean!"
Negativ: "Passenger seating next to me (I was sitting in an aisle on a 3-seat row, economy plus) kept on leaning towards me all the time. I had to "create" of sort of barrier between the two of us with a couple of pillows. A lady sitting in the row in front of me - a 50-something y/o woman with husband and 3 kids keep on reclining her seat to the point that I was barely a couple of inches from the top of her head, even as I was eating. I had to forcefully push back ti get some room."
Positiv: "The Egypt Air personnel were all outstanding. From Check-In through-out the flight, they were pleasant and helpful and professional."
Positiv: "smooth flight"
Negativ: "Flight was supposed to leave at 11 pm, did not start boarding until 11 pm and gave no announcements and information. Sign said on time the whole time."
Positiv: "Food was okay and it's commendable that the airline offered hotel rooms for passengers with long layover."
Negativ: "The plane should be at least clean. Sat close to the window twice and it was dirty with some weird stuff. The seat beat was also dirty."
Positiv: "The Pilots professionalism, frequent updates. The attention given to the passengers, especially mother's and babies."
Negativ: "Ground staff arbitrarily decided whose carryon luggage they should take because the flight was full and loading over head compartments do take up time and might cause delay. I would like to suggest that an announcement be made and ask passengers to volunteer their carryon to be loaded with other luggage..."
Positiv: "Nothing they do to exchange the time except by baying 200 rial Oman"
Positiv: "Big Jet, Clean and very good service."
Positiv: "Alle waren sehr aufmerksam und freundlich"
Negativ: "Das Essen hat mir persönlich nicht so geschmeckt, dass ist aber Geschmacksache"
Positiv: "Thé smiling and helpful flight attendant"
Negativ: "The kind of movie"
Positiv: "Flugpersonal war ok."
Negativ: "Business Class: Essen sehr bescheiden! Getränke eine Unverschämtheit - nur süße Softdrinks + stilles Wasser + Tee/Kaffee. Vor dem Start nicht genug Zeit, um die englischen Sicherheitshinweise abzuspielen. Aber dafür beginnt alles mit irgendwelchen Koransuren oder islamischen Gebeten. Ist Egypt Air nun eine religiöse Institution oder wollen sie eine internationale Airline sein??? KEIN BUSINESS CLASS GOLD TRACK! Wie üblich wird nur ein Röntgengerät benutzt, da für das zweite kein Personal vorhanden ist! Dadurch dauert der Boardprozess wie immer länger als geplant."
Positiv: "Great & Friendly Service"
Positiv: "Crew were nice, food was good, overall pleasant experience"
Negativ: "Boarding was slightly late and so flight was a bit late."
Very good ground and crew staff. Very helpful and friendly. Good comfortable flight with good entertainment and food. As always, excellent crew service.
Positiv: "Crew was attentive, punctual, and third meal on a 14 hour flight is right."
Negativ: "Movies are badly dated, and a bit limited in choice. System was a bit difficult to navigate, and slow to respond."
Negativ: "No screens on this aircraft"
Positiv: "The stuff was great but flight and the its self is no good with the timing , the keep chaining flight times the cancel my flight twice"
Positiv: "The crew amazing"
Negativ: "I was traveling with a child and an infant. Would have been given a priority. We were in the queue waiting."
Positiv: "Glad to receive small snacks for short flight Headphones were issued from from second flights, but not from Zanzibar"
Negativ: "Check air on on plane as it was so lights that air doesn’t hit the face so it was very warm flight"
Negativ: "Die Bestuhlung der Business Class ist bei Oman Air besser, da hat jeder Sitz Zugang zum Gang. Bei der KLM ist der Fensterplatz im Nachteil, weil er über den Gangplatz klettern muss. Ich wollte auch lieber den Gangplatz, bekam ich aber nicht."
Positiv: "By far the best food I have ever had in a flight. And I am still trying to figure out how we landed without and no one noticed. Every one on the flight were amazed that we didn’t feel a thing upon landing. The crew were so friendly and accommodating, it was unreal."
Negativ: "Perhaps advertise more to Europeans as this airline is up there with the best of them."
Positiv: "Lazy crew dont even provide water when needed. The cabin was extremely hot and the blowers dont work."
Positiv: "Seats were very crowded. A few more inches would have made it excellent. Overhead luggage storage was tiny."
Negativ: "Der Flug wurde bereits einmal zu unseren Ungunsten nach hinten verschoben und heute kurze Zeit vor Abflug erneut um unglaubliche 80 min! So saßen wir insgesamt knapp 5 std. aus Kisumu kommend in Nairobi am Airport! Unangenehm!!!"
Positiv: "Comfortable seats and spacious leg room."
Negativ: "Good ride and smooth landing."
Negativ: "Food - the vegetarian sandwich was cheese with a tomato and cucumber. I mean really. How about a nice tasty hummus sandwich or falafel?"
Positiv: "The airplane was quite nice and comfy."
Negativ: "I enjoyed the flight and the host were so friendly and kind."
Positiv: "Crew was amazing"
Positiv: "terrible airline"
Negativ: "delayed my flights twice"
Positiv: "I liked everything about this trip"
Positiv: "I had an entire row to myself so this greatly improved my experience, but if this had not been the case I don't think I would have rated my flight as high."
Negativ: "It was way too hot. Our child was uncomfortable from the heat the entire trip."
Positiv: "Crew efficient and eager to please. Generous with food and drink."
Negativ: "Some seats had damaged entertainment equipment. One seat had a damaged USB charging port. We just used the one from the next seat. Another had a damaged remote control for the entertainment system. Still usable via touch though."
Positiv: "Service and flight tines"
Negativ: "Asked for a non middle seat and got stuck both legs"
Negativ: "I was very disappointed with Kenya Airways on my recent round trip from Kigali to New York to visit family for Christmas. Due to a delay on my connecting flight from Kigali to Nairobi, I missed my flight to JFK and had to stay in Kenya for a full day, shortening my already brief trip. I do not know what caused this delay other than Kenya Airways staff having seemingly no urgency to get us off the ground. On my return flight to Kigali a delay attributed to “operations” increased my layover from 8 hours to 12 hours. On top of the scheduled delay we were delayed an additional hour because boarding did not begin when it should have. I was also less than impressed with the movie selection on the plane. I will not be flying with Kenya Airways again and now understand why they were the cheapest option!"
Positiv: "moderne Flugzeuge erstklassiger Service lokale Speisen"
Negativ: "nicht die allerneusten Filme beim Unterhalltungsprogramm"
Positiv: "Service was good and flight was smooth"
Positiv: "Everything was great about my Kenyan Airways flight. Crew was super friendly and helpful."
Positiv: "Boarding was on time. The flight attendant’s response to my call and request for a blanket...first she smiled as if my request was ridiculous but still went ahead to get me the blanket and we joked about it cause the cabin was getting too cold for me and if she hadn’t given me a blanket I would have caught a cold!"
Negativ: "Delay to take off, and spaying of the cabin with insecticide when passengers have boarded!"
Positiv: "professional KLM flights"
Negativ: "headphone audio quality not as good as had hoped"
Negativ: "Old planes and little entertainment"
Positiv: "Entertainment system wasn't bad."
Negativ: "Paid $200 extra for a direct flight and got bumped onto a layover flight. No explanation, no refund and what should have taken 2 hours, took 10."
Positiv: "We missed our flight from Nairobi to kigali by 2 min. They wouldn’t hold the plane for us. We have to wait in yheairport for 7 hours. Got nothing. Very dissapointed. Bad customer care."
Positiv: "Once I got on the flight things were fine, but the process of getting there was a nightmare."
Negativ: "My Air India and Kenya Airways flights were packaged together as though they were a code share, but when my initial let on Air India from Delhi to Mumbai was delayed I missed my connection to Nairobi. What followed was a bizarre five-hour scramble in the Mumbai airport that ranks in the top three worst flight experiences I’ve ever had. I had already checked in and had a emailed boarding pass, but wasn’t let through security without the official airline printout. Although the Kenya Airways Nairobi flight was also delayed and was still several hours from boarding, their staff was nowhere to be found and none of their 10+ customer service numbers was working. I finally managed to get a hold of a representative over the phone via the airport’s information counter, and she swore that a staff member was on the way to meet me. Two hours and several calls and assurances later, the flight took off without me and the Kenya Airways staff stopped picking up the phone. Then there was a crazy several hours of back and forth as a single employee emerged and demanded that I get a letter from Air India taking responsibility for the initial delay, before disappearing again for several hours. The disorganization, unprofessionalism and outright lies I encountered were frankly bizarre and unlike anything I’ve encountered while flying before."
Positiv: "Friendly crew."
Negativ: "Broken, dirty toilet on board. No control of how much hand luggage bought on board. Broken seats. Dirty."
Negativ: "The flight to Nairobi was so late that I missed my connection and have to wait about 10 hours for the next flight out."
Positiv: "Crew were solid overall but felt they are not yet at the highest standards of service in terms of friendliness"
Negativ: "Entertainment system required every movie to have an intro about Kenya which when switching items became v repetitive"
Positiv: "Service excellent, flight on-time."
Negativ: "Only 3 movies to choose from?!"
Negativ: "Poor Service. Did not care attitude."
Negativ: "Late take off, no concern for transfer at Nairobi - consequently we nearly missed our connection to London and our luggage did not!"
Negativ: "After my transfer in nairobi, my luggage was lost and when my luggage tag was entered, there was no record of where my luggage is. Platinum on skyteam and no one can help...Kenya airways strikes again. Just glad they didn't last minute change the flight to go to Bujumbura first like they did with my outbound flight."
Positiv: "Convenient morning flight"
Negativ: "Not enough leg room for tall passengers"
Positiv: "Generous carry on limit, good prices, complimentary food on flights, on time departures, on demand entertainment"
Negativ: "Boarding lines were a bit chaotic."
Positiv: "All in all was good -"
Negativ: "three of us were travelling together with 3 bags. Two bags didn't come - they were left in Nairobi. We were in Nairobi more than 3 hours so it should have been enough to get the bags on the plane. This is super frustrating - also can Kenya Airways not deliver bags in nairobi if they left them. I do understand when flight connections are tight etc, but this wasn't."
Negativ: "Lack of drink options, no diet cola?! Poor entertainment options"
Positiv: "Good crew. Flight not fully booked so had some extra space. Efficient transfer desk"
Negativ: "Food - just horrible Nairobi airport not much to do and annoying additional security checks between sub-terminals in terminal 1."
Positiv: "They were simply good"
Negativ: "The delayed a bit"
Negativ: "I was originally scheduled on a Precision Airways flight but it did not fly, so put on Kenya Airways flight. Unfortunately my bag didn't make it so had to spend the night without it. It did come the next day, so I was able to climb Kilimanjaro. Don't know which company messed up."
Positiv: "Everything was great except for all but one flight attendant who could have done with a lesson in charm. There was one very charming attendant whose name began with M but was an unusual name. She was a world class attendant and the others could learn from her. The pilot was well spoken as did a great job taking off & landing."