In boarding the supervisor was offering passengers vouchers because weight restrictions. I couldn't take the morning flight because of the time wasn't suitable for me. I asked the supervisor to put me on a later flight out of JFK so I could leave now and catch that flight. She showed reluctance to do so. Clearly not the service delta wants to provide in this environment with delays.
Delta does a great job. But im now looking for more direct flights in the future. My time is more valuable. I was in the airport/on a plane for 9 hours!
Timely boarding announcements, fairly roomy seating, and prompt snack delivery. Seats in the waiting area could have USB charging ports on both sides. Minor issue; I charged my phone on the flight.
Seats were surprisingly comfortable and sufficiently roomy. Flight attendants were helpful and courteous. Flight departed on time and arrived a little early. My wife and I both agreed this may have been the best flight we've ever had: a direct flight from Kansas City to Atlanta to visit my son and his family. Convenient, relatively inexpensive, and overall a great experience!
Positiv: "Helpful and attentive crew"
Positiv: "Crew was super amazing and friendly! Very good service also!"
Negativ: "No seat back entertainment.."
Positiv: "The best other than the fact it was packed full lol but that’s not Deltas fault"
Positiv: "Everything was on time and ran smoothly. The seats have more room than most airlines. They were generous with drinks and snacks."
Positiv: "The flight itself was excellent. Friendly, helpful, kind — great attendants and crew."
Negativ: "The flight was delayed 4 hours. We never found out why exactly. That was a little tough but staff was great"
Positiv: "Boarding was very efficient. Flight attendants were helpful and kind and seemed to care."
Negativ: "We booked basic seats knowing we might not sit together however we did not know they would separate children. They put my husband and I in an exit row and my daughter at the back of the plane with strangers. I was not comfortable with strangers being responsible for my child. I assumed they would seat children with at least one parent. We did ask to move at the gate and the accommodated us with the last row on the plane. No recline, no window, and right next to the bathrooms. We took it to be with our kid but this policy needs to be revised. Kids should always be seated with the adult responsible for them... who knows what kind of person might end up next to my child. Not to mention if she had needed something is the stranger gonna take care of it? It’s just a bad practice imo."
Negativ: "Over a month ago I requested a seat with extra leg room due to a documented medical condition. My request was not granted and I was in pain most of the flight."
Positiv: "Quick and easy boarding and departing. Wonderful and friendly staff."
Negativ: "Honestly, everything was great. Food and entertainment were a little lacking but for a 3 hour flight it was more than acceptable."
Positiv: "Great crew, prompt and courteous despite the short flight"
Negativ: "Flight departed an hour past scheduled time due to a snafu with flight attendants: they were either absent or really late or a replacement crew. Unacceptable personnel management."
Positiv: "The crew was polite and pleasant unlike the crew from KC to Boston."
Negativ: "Telling us to check bags before we get to our seat and find out there is no more room."
Positiv: "I didn't fly from Minneapolis to Los Angeles"
Negativ: "I didn't fly from Minneapolis to Los Angeles"
Negativ: "Just a bunch of weather delays because of the bad storms. I did not like the selection of movies and tv shows on the delta flight. So I just listened to podcast in my phone. But other than that everything was great."
Positiv: "Helpful crew."
Negativ: "These planes are tiny. Our equipment was B717."
Negativ: "Ich hatte für meine Mutter und mich das Ticket zusammen gebucht jedoch haben wir keine Sitze nebeneinander bekommen. Nicht schlimm aber schon ärgerlich wenn das nicht von der Airline aus klappt und die Leute nicht Sitze tauschen wollen"
Positiv: "Small plane without bells and whistles and no middle seats."
Negativ: "The internet would not work. I couldn’t use any of the inflight entertainment."
Positiv: "Toller Service"
Positiv: "We had the worst flight ever on Delta flight worst Attitude of the flight attendant she was very Rude i even told her she was"
Negativ: "We didn't get served nothing to drink until 45 min to kc then by then i was so dehydrated i asked for a can of pop she said NO I SAID REALLY SHE SAID DELTAS NOT IN CHARGE OF STOCKING DRINKS & SNACKS SHE HAD MORE PEOPLE' TO SERVE REALLY EVERBODY IN FRONT OF US GOT WHAT THEY WANTED SO I HAD NOTHIN AT"
Negativ: "2nd Delta flight on the same day that was delayed. This one only 44 min."
Positiv: "Wonderful friendly crew. Comfy seat. Very pleasantly impressed with the comfort on a CRJ900 -- windows are large and closer to eye level, standing room is enough."
Positiv: "The crew was great and super nice!"
Negativ: "Screens with games, more leg room, and not having kids behind us messing with tray tables the whole flight."
Negativ: "Mehr Verpflegung mit Getränken wäre schön gewesen, aber an sich alles ok."
Negativ: "90 minutes on the taxiway is not what you want"
Negativ: "Never made it because of my originating flight"
Negativ: "The airline cancelled the flight alluring weather conditions, when the reality was they did not wanted the plane to park in Kansas. The weather conditions were even worse on the flight I was moved to, and that flight was not cancelled. They absolutely did not care about the passengers"
Positiv: "Overall good experience"
Negativ: "Plane 1hr late taking off"
Positiv: "Nice people"
Negativ: "Waiting at gate in KC"
Positiv: "Efficient and friendly"
Positiv: "The movies kept my daughter busy."
Negativ: "Wir hatten uns für den teureren Direktflug entschieden - dieser wurde zweimal geändert, letztendlich hatten wir einen Stop in Orlando und sind viel früher losgeflogen als ursprünglich geplant - was zur Folge hatte, dass die Kids quasi nicht geschlafen haben weil wir mitten in der Nacht ankamen und zu allem Überfluss wurden unsere Sitzplätze geändert - in die Reihe vor dem Notausgang, an der sich nicht mal die Lehne zurückstellen lässt... also extrem wenig Platz wenn der Vordermann seine zurückstellt..."
Positiv: "Professional, courteous, and responsive attendants and flight crew."
Positiv: "I did not like anything all. But the to last agent to help me after I was send to different airlines"
Negativ: "And when I get to US delta Airline ticketr did not even look at my ticket she just send to Virginia Australia make me walk all over. I know it supposed to be delta"
Positiv: "Alle Flüge pünktlich, nettes Personal an Board, Essen gut, gerne wieder"
Positiv: "The flight was nearly full, but I lucked out. One person in my row did not show up, so myself and the other lady in my row had the benefit of having an open seat in between us. The crew was cheerful and accommodating. They did the normal beverage service, but also brought complimentary water and coffee 3x during the rest of the flight. This was greatly appreciated, especially after 5 days of drinking and partying. My buddies and I spent two and a half days in Las Vegas for a bachelor party followed by two days in the LA area for a wedding (yes we did it Hangover style) :) Thank you Delta!"
Negativ: "My only complaint was that the flight was delayed out of LAX by about 30 minutes due to the flight in-bound being delayed. However, the captain made up most of this time in the air so it ended up being a non-issue."
Negativ: "We were on the tarmac for almost 2 hours. It's probably LaGuardia but the experience was very bad."
Positiv: "Made the best of a overcrowded messy airport"
Positiv: "Horrible seats. Scraped up my knees on a screwhead on the seat in front of me. Way too cramped."
Positiv: "The fact that there was a screen for movie selections and a charging port for my phone and the flight attendants were super nice"
Positiv: "Everyone was fairly friendly"
Negativ: "Cramped foot room"
Positiv: "Staff were friendly and boarding was and getting off was easy because flight was super empty. Timeliness was appreciated too."
Negativ: "Seats don't recline far enough."
Positiv: "Boarding was delayed, but flight crew & desk staff moved us quickly through & off we went. It was efficient & well managed."
Negativ: "A bit cramped on board. Thinking of the discount carriers while smooshed in with my aisle mates."
Positiv: "The plane, the seating, and the service was outstanding, great entertainment setup with the movies."
Negativ: "Delays. Ways late."
Positiv: "The service and non stop smooth ride. Boarding was a new experiance taking a bus to the plane. Was quick and crew helpful storing my carryon. Everyone very helpful."
Positiv: "Der Flug fand immerhin statt"
Negativ: "Der Flug startete mit 4 Stunden Verspätung, die sich im halbstündige m Rhythmus ohne Angabe von Gründen aufbauten. Erst nach massiven Beschwerden mehrerer Kunden gab es schließlich ein Fläschchen Wasser."
Positiv: "Crew was terrific"
Negativ: "Cabin was a little cool"
Positiv: "Got seated at row 2 so practically I was the first one to disembark. There's only one stewardess who took care of us and she did very well."
Negativ: "The plane is so small that I don't have above head compartment so I had to put all my stuff under seat in front and I don't have space to put my leg."
Positiv: "Sehr positiv dass man der Person neben mir einen freien Platz anbot und wir dadurch mehr Platz hatten. Sitzplatz hatte ausreichend Platz und das Unterhaltungsprogramm war sehr gut."
Negativ: "Frühstück hätte besser sein können"
Negativ: "Bigger seats and warmer cabin"
Negativ: "Very very delayed. Made traveling home difficult on me and my family."
Negativ: "Seats very uncomfortable Planes tatty Toilets very dirty"
Negativ: "bei einem 45 min Flug kann man nicht viel anders machen"
Positiv: "eingentlich war gar nichts wirklich gut. sondern max mässig"
Negativ: "Es gibt 2x auf einem über 11 Stunden non-stop Flug was zum essen:Nach dem Start und einmal 1,5 Stunden vor der Landung. 9 Std. nichts. Wenn dann eine Stewardess helfen will mit einem kleinen Snack aber von einem Kollegin gebremst wird, dann finde ich das unverschämt!! "Wir machen keine Ausnahmen!""
Negativ: "The delay was horrible and the captain said it was because they needed extra sleep. I found this offensive as i was trying to complete a very long trip and was exhausted."
Positiv: "Personal freundlich und in dem Fall war der Punkt 20 Minuten überpünktlich"
Negativ: "Wie üblich auf diesen kurzen Flügen keine Bordunterhaltung. Relativ wenig Sitzabstand wie sonst aber auch üblich (bei knappe 1,90m) wenn kein spezieller Sitz mehr frei ist."
Negativ: "Nothing. It was what you expect. Comfortable transportation and no crashes."
Positiv: "Friendly crew"
Negativ: "Very cramped and uncomfortable seats in Economy. 2 hours late arriving in KansasCity."
Negativ: "I missed having the navigation map when traveling such a long distance."
Positiv: "Leider verspätet"
Positiv: "The gate agent kept us well informed about our delayed flight - she kept calling to find out status of the flight and reported her findings to us after every call. United provided water and snacks in the gate area as we waited. Gate agent was pleasant and helpful to everyone during the delay."
Negativ: "Got a call at 3:00 am saying our flight would be delayed an hour from 1:00 pm to 2:00 pm. and offered optional flights at no charge. Stayed with original flight since this was a direct flight. The flight ended up being 3 1/2 hours late. We had to wait for a ferried plane from Chicago. Just wondering if United knew at 3:00 am that they had problems, why did it take 13 hours for them to resolve it?"
Negativ: "Entertainment während des Fluges nur gegen Aufpreis mittels Kreditkartenzahlung möglich"
Negativ: "- knapp unter 6 Std Flugzeit und nur ein Mini-sackerl bretzen zum Essen - für jedes Gepäckstück wird kassiert"
Positiv: "Flug hat Minimumkriterien erfuellt. Puenklichkeit und Sicherheit. Getraenke wurden offeriert."
Negativ: "Ich bin klein und fand es beengend. Das überraschendste war aber das komplett fehlende Unterhaltungsprogramm. Nicht mal ein gemeinschaftlicher Monitor. Dies bei einem 4h Flug. Info über vorhandene Service( entertainment und food ) im Flug wäre wünschenswert."
Positiv: "Smooth landing."
Positiv: "Business Class entsprach voll den Erwartungen, nur das erste Mal war der Flug rückwärts"
Positiv: "Prinzipiell ok aber nicht First Class Standard, wie gebucht"
Negativ: "No compensation, no manager available because they were dealing with the same issue at another gate. Where is the customer service?"
Positiv: "Departure was on time. Surprisingly, had row to myself, allowed for more leg room. Flight itself was smooth."
Negativ: "One beverage service only. My flight to Sf had two services which included free pretzels. Attendant did not return down aisle to check on passengers after first beverage service. Seats of plane in both directions for non stop flights very uncomfortable. With no lean back seats hard to find good sleep position. I tend to sleep through early morning flights."
Positiv: "Comfortable, quick, and great service."
Negativ: "No food."
Positiv: "Flights on time"
Negativ: "Luggage arrived 2 hours late on separate flight"
Positiv: "Siehe Bewertung in den Kategorien. Essen ok, Boarding entspannt und ein guter Flug für den Preis (sehr günstig)"
Negativ: "Nicht sehr viel Platz, zu wenige Getränke über den Flugzeitraum, Personal nur mäßig freundlich, kein Boardentertainment am Platz nur über zentrale Lautsprecher aller 4-5 Reihen (Flug durchgeführt von United)"
Positiv: "Guter Komfort und gute Beinfreiheit zu den Vordersitzen so dass man auch nach einem Langstreckenflug von München nach San Francisco entspannt ankommt."
Negativ: "... und alles kostet extra: Bordunterhaltung, Essen, Bier."
Positiv: "Exceptional service by the flight attendants."
Positiv: "Wir waren sehr knapp dran. Wir erreichten den Flieger nur, weil uns Airline Angestellte geholfen haben und wir durch den Flughafen gespurtet sind."
Negativ: "Check in process was at kiosk was long wait"
Positiv: "Nothing special"
Negativ: "Seats very dirty sticky Not clean at all"
Positiv: "The flight crew seemed worn and a bit surly. They ran out of two of the meals and the one I got was oddly seasoned but it was warm. We sat on the ground quite a while while they fixed the PA system with no water then there was a women they'd let on the flight even though she had a different destination - supposedly they spent an hour looking for her bag on the plane. Do you hold up a whole plane load of people that got on the right plane for the woman that didn't and how come when they checked her ticket - no one noticed?"
Positiv: "We toured the Boeing plant in Everett (Seatle.) I wish I had bought a T-shirt I saw in the gift shop. It read, "If it ain't Boeing, I ain't going.""
Negativ: "Except in the row right behind 1st Class, the seats are kinda crammed (in.) On a commercial on one flight, during the spiel about safety, the movie screen showed about 5 or 6 cabin attendants putting up their trays in prep for landing. Tey all leaned forward as far as they could to reach their trays. I looked around. I could reach my tray with my arms at my sides. If the actual airplane had had it'w seats spaced apart as in the movie, the plane would have been fully loaded with some 35 passengers. I forgot what airline it was, maybe yours?"
Positiv: "We made it home alive, so that's the main thing."
Negativ: "Three hour delay, which wasn't clearly explained. From others waiting with us, we gathered that flights were delayed fur to some travel plans for POTUS. Does that always happen? I can't imagine it does."
Positiv: "Personal war sehr nett, das Boarding ging zügig vonstatten, Sitze gemütlich(für Kurzstreckenflug)"
Negativ: "Flug hatte 1 h Verspätung, keine Auswahl beim angebotenen Snack"
Positiv: "Boarding sehr zügig, Carry-on wurde unkompliziert in Frachtraum verbracht da sehr kleines Flugzeug"
Negativ: "Sitze eher sparsam bemessen, keine Auswahl bei Snack"
Negativ: "Kansas City airport is in need of a complete remodel."
Positiv: "That transportation was available in Chicago."
Negativ: "No problems."
Negativ: "Flight delayed"
Positiv: "The crew was again nice enough to find an empty seat next to mine."
Negativ: "The layover was very short. Fortunately, the gates were very close together. However, since I didn't have time to get lunch in the terminal, I had a snack box for lunch, too. This was rather monotonous. There aren't enough chocolate choices on the snack menu. There were no limes for my beverage. There was no in-flight entertainment available. I had hoped to finish the movie I started on the first leg."
Positiv: "Everything went well and we didn't crash. 10/10"
Negativ: "The gate in Newark was a dump and the boarding process was chaotic"
Positiv: "on schedule even though ORD had some weather issues but yes good flight.."
Positiv: "Smooth flight and on time"