The best but I wish the WiFi was on burning the flight
Crew war nicht motiviert, hat Dinge vergessen, Bestellungen wurden ignoriert
I liked the Crew . The food was terrible .I was starving. I couldn't eat the food.
Never let me on flight bc of Covid requiremrnts
Positiv: "No distance between passengers (covid)"
Positiv: "Seats are wider apart than usual, leaving comfortable space for legs in economy class. The crew is really attentive and nice"
Positiv: "Flight is spacious"
Negativ: "Crew members service is very slow and not courteous, Also, boarding has to be more planned and informed.."
Negativ: "Very happy on Doha to ORD"
Positiv: "Die Crew war sehr nett und zuvorkommend."
Negativ: "Die Maschine war schon etwas alt."
Negativ: "Lots of noisy babies / young children"
Negativ: "Boarding process, in-flight entertainment (movie selection not good), and no wifi in flight :("
Positiv: "Crew were so good"
Negativ: "Everything is good"
Positiv: "Plenty legroom with Qatar. Food good."
Negativ: "Everything good as usual"
Negativ: "Boarding by bus at Doha is lengthy and not very comfortable."
Positiv: "War alles sehr gut!"
Positiv: "The crew were great and served food timely. The seats were also comfortable and we traveled with infant. The crew was super supportive for parents with infant."
Negativ: "dont falsely claim that you have wifi if you cannot connect to satellite. The ground staffs needs training on behavior and how to treat infants."
Negativ: "Very poor meal for vegetarians on one flight (toasted veggies on a tiny round bun)."
Positiv: "Nice new plane Very friendly staff Acceptable entertainment system best is that you can skip the annoying advertisements"
Negativ: "Not enough personnel to serve food and drinks, way too slow Would work faster with two crew members per trolley. Run out of food until it was my turn... Seats are stiff and can be more comfortable like Qatar as in other Planes Choice of alcoholic drinks are limited, but this seems to be an issue with Qatar It seems Qatar likes to fill up middle seats instead of using the free aisle and or window seats"
Negativ: "3,5h verspätet"
Positiv: "Super Service Super Personal Pünktlich Essen war gut Tolle Filme"
Positiv: "Super Service Super Personal Pünktlich Essen war gut Tolle Filme"
Positiv: "Super Service Super Personal Pünktlich Essen war gut Tolle Filme"
Positiv: "Super Service Super Personal Pünktlich Essen war gut Tolle Filme"
Positiv: "Entertainment system good,"
Negativ: "Boarding was late, seating very cramped."
Positiv: "In time me ,food ,clean"
Positiv: "The seats have great leg room and recline nicely"
Negativ: "7kg and only one carry one!?? Budget airlines do better!! Try being a professional with a laptop and a few travel essentials and you won’t get far on Qatar. How crazy. Even if you have diamond one world status (the highest) unless u fly business class there is no chance in getting more onboard for your carryon. Works best airline my a**!"
Negativ: "Was war denn hier los? -Beim Boarding mindesten 35°C im Flugzeug - nach 1 Std. Flug nur noch 15°C! -nicht ann alle Kinder wurde etwas zu spielen ausgeteilt. -Kinder bekamen nicht zu erst das Essen - trotz, dass das Flugzeug nicht voll besetzt war, ware nicht alle angebotenen Speisen vorrätig"
Positiv: "Snacks and the crews on board"
Negativ: "The crews in the airport, not friendly. They dont even smile!"
Positiv: "1: Flugpersonal wieder sehr gut. 2: Kleines Frühstück wurde zur Verfügung gestellt wegen verpassten Flug. 3: Wurden automatisch in den nächsten verfügbaren Flug gebucht."
Negativ: "1: Nach Boarding wurde der Bus voll geladen mit Menschen fuhr aber nicht sofort zum Flieger. Wir mussten ca 20 Minuten im vollgesteckten Bus warten bis wir aussteigen konnten. 2: Flug hatte wieder spätere Abflugzeit von 30 min. 3: Meiner Meinung nach könnte bei einem verpassten Flug eventuell ein Upgrade in die Business Class erfolgen, wenn man schon Stunden am Flughafen warten muss und viel später als geplant zuhause ankommt."
Positiv: "1: Flugpersonal sehr gut und bei der Situation hilfsbereit. 2: Gekühlte Getränke wurden serviert."
Negativ: "1: Flug wurde mindestens 6 mal zeitlich verschoben. 2: Wir mussten 1 1/2 Stunden in einem ungekühlten Flugzeug auf den Abflug warten bei 30 Grad Außentemperatur. 3: Uns wurde VERSPROCHEN wir erreichen unseren Anschlussflug - haben wir nicht. 4: Gäste wurden nicht aufgeklärt warum die eine Verspätung von fast 4h zustande kommt."
Negativ: "Haven't made it yet due to schedule change. 12 hour wait in airport."
Positiv: "Bester Service den ich je erlebt habe"
Positiv: "Bester Service den ich je erlebt habe"
Positiv: "Great crew, as usual."
Negativ: "Ugh, The seat in front of me had some box taking up 1/4 of my leg-room. I get that the box probably contains some crucial equipment, but can you at least round the edges so I can lay my leg against it without cutting off my circulation to my foot? Other than that, typical Qatar luxury (as much as you're gonna find in coach)."
Negativ: "Wrost app I don’t advise any one use it cause"
Positiv: "very courteous flight crew"
Positiv: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Negativ: "When the flight is changed by airline for their convenience, they would have given preferential treatment to the passengers involved. We had to bare the cost of food and make us comfortable on our own due to the delay in transit."
Positiv: "Very friendly service!"
Positiv: "350 von München nach Doha traumhaft. Personal auf beiden Flügen sehr gut."
Negativ: "777 von Doha nach BKK leider etwas alt."
Positiv: "The lack of passengers on this flight gave me an amazing amount of room. Really makes the flights enjoyable when I can spread out."
Negativ: "The food could use some work. The quantities are perfect. But the quality is definitely lacking"
Positiv: "Lovely flight, start to finish. Attentive staff (but not too much so) and seats were comfortable, even in economy. Smooth front and back end to travels as well."
Negativ: "Movie selection could have been better."
Positiv: "Gutes Essen, große Auswahl beim Entertainment"
Negativ: "Entertainment Display hatte schlechte Qualität, leider seltene Getränkeangebote bei einem 12h Flug! nicht ganz so gute Beinfreiheit!"
Positiv: "Sehr nettes Personal, sehr gutes Essen! Super Entertainment! Angenehme Beinfreiheit! Immer wieder Getränke angeboten bekommen!"
Negativ: "Leider ca. 1h später gestartet, wegen technischer Probleme... aber besser am Noden gelöst, als in der Luft aufgefallen!"
Positiv: "just enough time in Doha between flights. Not too long not too short!"
Negativ: "Asian vegetarian food can be of better quality."
Positiv: "Alles war hervorragend -sauber, Personal sehr professionell und Flug war pünktlich gestartet und gelandet."
Positiv: "Habe ein Upgrade zur Business Class bekommen! War genial! und sehr Freundlich!"
Positiv: "Clean. Friendly staff. Good food. Good entertainment."
Negativ: "Small cramped seats."
Negativ: "They announced everything in English and Arabic and repeated the same announcement multiple times. The entertainment is good but frustrating that it is constantly interrupted with announcement about everything. I have never heard that many on any other plane. The announcement about customs paperwork was long and done 2 times in English and 2 times in Arabic. There safety video is soooo long and again is done in two languages. It was just all too much. Besides that everything was great."
Positiv: "The crew was very friendly & movie choices were excellent"
Negativ: "Neither my USB or electrical plug worked (this happened on my flight out as well), the loud music was terrible and played too long interrupting movie, headrests were literally so hard they were painful. I had a headache afterwards for hours."
Positiv: "Food was good. Seating is very tight. Bathrooms were clean and well-stocked."
Negativ: "I smelled the breakfast food, but it was “optional” or something? We had to ask for it special; I must have missed the announcement. Don’t know why they didn’t just serve it with over an hour before we reached destination."
Negativ: "I am an average-size person but even for me I found the seats were small and uncomfortable."
Positiv: "Food on flight was decent. Hotel was nice, buffet breakfast was good!"
Negativ: "Screens were better on the flight from Vancouver to Taipei."
Positiv: "Food was the worse"
Negativ: "Improve food that will be suitable for human beings"
Positiv: "The seat was better than other airlines."
Negativ: "The food options for vegetarians."
Positiv: "Very great!"
Negativ: "Very great time!"
Positiv: "Excellent customer service"
Negativ: "Very accommodating"
Positiv: "Friendly crew. Good entertainment options."
Positiv: "Wide variety of entertainment choices made time go much faster."
Positiv: "Yes, the crew is doing good but the size of seats to small is not very comfortable."
Negativ: "If can make a seat a little bigger"
Negativ: "Sorry, I’m always picky about the thinness of the seat cushions, the meals, and the IFE. But I still rate China Airlines as the best affordable Chinese Airlines I’ve flown. And it’s super convenient that China Airlines flies out of Ontario CA now. ONT vs LAX. It’s a no brainer. ONT every time."
Negativ: "It was overall good goong there, however my trip back from Manila to Ontario was cancelled due to employee strike and i had a 12 hr lay over in Taipei and diverted my flight to LAX and have to pay almost $100 for my Uber ride. I will have to ask China Airlines to reimburse my Uber expenses."
Negativ: "The airline ran out of meal choices before reaching row 5 of the economy class. Seat armrest were locked in place and did not pivot up to allow using the adjacent empty seat. The boarding was tedious and slow. Airline officials did not board according to zone numbers printed on the boarding pass."
Negativ: "China Airlines website does NOT allow you to choose your seat even thought I purchased my airfare well in advance."
Positiv: "Friendly airline staff. Ease of obtaining boarding pass at the counter. Clean, modern aircraft. Thanks China Airlines!"
Negativ: "As with all airlines, the "the hurry up and wait" processes associated with getting onto the plane are tiring."
Positiv: "Like the seats, in flight entertainment and in flight staff are friendly."
Negativ: "Did not like baggage fees for flying with Ice Hockey Goalie gear. Was dinged a monsterous $634 for baggage fees due to being over weight and over size on my goalie gear. Really it cant be made any smaller or lighter. THEN DINGED AGAIN for sticks as an over sized item again ! WTF ! Most other airlines label it as sporting goods and I pay the overweight fee, usually $150 CAD. Not this airline ! I could have booked another person for return flight and only added $300 to my bill ! Utter ridiculous how bad I got raped on this. Ok over weight yes. But over weith + oversize + oversize is a bit much !"
Positiv: "I liked the entertainment. But you should really add more child movies and more fun games."
Negativ: "I didn't like the food no offense but terrible."
Positiv: "Unknown flight by most of travelers thus easy parking, easy check-in, and no long security check line. 30 minutes, from check-in to be at boarding gate."
Negativ: "A ONT airport is a dying airport thus no amenities available near or in the airport. It is more a "local" airport then International airport but who cares. You get your flight going quickly........."
Positiv: "New Aircraft"
Negativ: "Late Boarding."
Negativ: "Essen ist super und ich bin noch mit einer 747-400 geflogen und das Flugzeug ist sehr gut"
Negativ: "The seat pitch is quite narrow makes plane feel crowded. Flight attendant does not pay attention to the request"
Positiv: "Good overall flight with good service."
Negativ: "No complaints."
Positiv: "Crew was nice"
Negativ: "The plane was kept really cold and entertainment system didnt work very well."
Positiv: "Boarding commenced at or very near to the established time. Fast and fairly efficient. Meal selection was good and food tasted very good. Only the bread was a bit crusty on the bottom."
Negativ: "It would be nice if the Long-Haul flights had a better selection and more recent episodes of "The Big Bang Theory!" I'm tired of watching the same three old episodes."
Positiv: "Attendants were polite and helpful"
Positiv: "The crew was attentive and helpful! Good was served three times over this incredibly long flight. It wasn't horrible or delicious as it is airplane food."
Negativ: "Wish the seats were more comfortable."
Negativ: "When two people are travelling together and adjoining seats were needed, it was impossible to make the seat changes online. Only one seat was able to be moved. We finally had to wait to ask crew members at check-in. It was an anxious time."
Positiv: "well organized boarding. Crew communicated with passengers. Seat was very good. On time, even little early."
Negativ: "I DIDNT GET BORDING PASSES FOT THE ENTIRE ITINERARY. THE TWO REMAINING FLIGHTS WERE INVISIBLE SO NO BORDING PASSES AND NO SEATS. THIS LED TO VERY UNLEASANT EXPERIENCE FOR THE REST OF THE FLIGHT."
Positiv: "The entertainment was excellent, there were so many choices to choose from, it made the long flight less stressful....The Boeing 777-300ER was smooth and quiet for a twin aisle plane of its size. Lavatory was clean most of the time"
Negativ: "Even booking 3 months in advance, we could not select the seats. Our seats were assigned while checking in. Thus our family of 3 had to sit apart from each other."
Positiv: "Excellent service"
Negativ: "I could not get mineral water in a bottle"
Negativ: "Horrible seating, entertainment needs to be updated. Customer service at counter not so good."
Positiv: "The flight crew were extremely friendly and nice."
Negativ: "I had a pleasant ride. So I enjoyed my trip"
Negativ: "Our flight was delayed for 8 hours"
Positiv: "The restrooms were very clean, and I appreciated that some even offered lotion. Staff were friendly and helpful."
Negativ: "I felt cold during the flight from Taipei to Los Angeles. I felt warmer with my jacket and two blankets, but it would have been nice to maybe have the air conditioning lower."
Positiv: "Connection flight on the way back was a bit late but we still made the connection just fine. The airplane was new. Nice seats and nice video system. The flight crew were very nice, professional and quite beautiful"
Negativ: "The food was typical airline food which is not very good."
Positiv: "China Air did a fine job overall. SFO TO Bali. The food was ok and the movie selection was a little short for newer stuff. But all and all for the price = good."
Positiv: "It really was a fine flight. The complaints are minor."
Negativ: "The seat-back entertainment systems were more annoying than the usual ones. Hard to read words on the display. The drink service used quite small cups, smaller than the ones that seem to be universal otherwise, and she only filled it 2/3 of the way!"
Positiv: "Friendly staff; good entertainment options"
Negativ: "Delayed by several hours; infrequent water distribution"
Positiv: "They should be concerned about food hygiene"
Positiv: "Thank god I had some good movies while I was fighting for elbow room in my middle seat, that I didn't select."
Negativ: "No pre seat selection stinks.. If you wait til you are at the airport then you are screwed with a middle seat for a 12 hour flight!!"
Positiv: "I was provided an extra pillow upon request. All the flight attendants were friendly, nice and always have a smile on their faces. The airline counter in Hong Kong offers the special candy from Taiwan."
Negativ: "There was no toothbrush/tooth paste provided on the return trip from Taiwan to Los Angeles. They didn't offer and soda from Los Angeles to Taiwan. The return trip was delayed from Hong Kong to Taiwan and Taiwan to Los Angeles. Both delays were only announced at the time of the original boarding time."
Negativ: "the air hostesses could have been a bit more accommodating, welcoming, pleasant, willing and smiling."
Negativ: "Chose western style dish, not very good."
Positiv: "One of the beat flying experiences ever. China Airlines does cust at a high level"
Negativ: "Nothing to report bad"
Negativ: "My baggage was damaged on an earlier flight and China Airlines is simply not available to fix the matter. Ground staff are not their employees and they do nothing about it except pass you on to talk to people at the next destination...who are also not able to do anything."
Positiv: "Flight was short"
Negativ: "The crew had the same problem as from LAX to TPE. A guy kept talking loud and the entire flight could hear him."
Negativ: "Food and seats were mediocre at best. Two of the flight attendants that we had the displeasure to experience appeared irritated and when asked for a glass of water we had to wait 30 minutes (after asking three times). On top of that, once we arrived to Tokyo they lost our luggage. We kept phoning the Tokyo desk, but then the airline went on strike and our calls were left unanswered. Japan Airlines, which handles all baggage for all carriers in and out of Narita couldn't do anything either. When they were finally operational I phoned again for two more days with no offer of compensation for additional clothing that we had to buy. Finally on the 7th day they indicated they found the luggage and it never left SF!"
Positiv: "The attendants were very good on the flight and they made it worthwhile to fly there..."
Negativ: "The customer service guy was not professional at all...also he was very back stabbing in his dealing with the requests...cause there were many open seats in premium economy and he claimed there were none...very bad attitude..."
Positiv: "I love the friendly and helpful staff. Such nice people."
Negativ: "No complaints."
Turkish Airways setzt Standards, im positiven Sinn! 😊
The crew was extremely attentive. Food presentation and quality was excellent. Very comfortable seating and sleep accommodations (business class) I would definitely fly Turkish Air again.
Einfach TOP! Service und Qualität werden großgeschrieben..und in BLOCKSCHRIFT 😉✔️
If there was working AC. Ridiculous to have such a long flight and be so hot. They ran out of water bottles because everyone was so parched.
Unterhaltung könnte besser sein
Positiv: "They were helpful"
Negativ: "The entertainment services on the plane"
Negativ: "Beinfreiheit hätte etwas mehr sein dürfen."
Positiv: "Wir waren mit dem Service an Bord und auch am Flughafen rundum zufrieden. Begeistert waren wir von dem Essen an Bord."
Positiv: "Nette Crew, gutes Essen"
Positiv: "THY has premum service compared to the other flight companies"
Negativ: "Bording at Atataturk airport was only weak point. It was directed by boarding assistants to leave our seating places at our gate and they performed additional passport and boarding pass control. We stayed in line for 20 minutes and after that it was allowed to take our seat at gate again."
Negativ: "The best Airlines All things werde perfekt."
Positiv: "Sitzabstand in der Economy ist gut. Essen ist gut. Sehr schönes Holzspielzeug für die Kleinen. Staralliance Lounge (wenn man Zugang hat) macht die Reise nach Istanbul wert."
Negativ: "Ätzende 5 Stunden Aufenthalt im Flughafen Istanbul... Nix zu tun, nichts zu sehen. Kein Spielplatz für Kinder (ausser in der Gold-Class Lounge). Boarding auf dem Rollfeld und über die Treppe sollte bei Linienfliegern nicht sein. Häufige mutwillige Zerstörung meiner Rimowa Aluminumkoffer durch das Bodenpersonal: Dellen, Löcher, Kratzer (was zu langen Auseinandersetzungen nachträglich führt)."
Positiv: "Sitzabstand in der Economy ist gut. Essen ist gut. Sehr schönes Holzspielzeug für die Kleinen."
Negativ: "Relativ altes Flugzeug ohne nennenswerte Ausstattung war für den kurzen Flug von 2 Stunden gerade so Ok. Keine individuellen Bildschirme. Boarding auf dem Rollfeld und über die Treppe sollte bei Linienfliegern nicht sein."
Positiv: "Hatte einen Comfort Sitz und konnte zum ersten Mal meine Beine im Flieger gut unterbringen."
Negativ: "Leider kein Veganes Essen"
Negativ: "I didn't fly, they opened counters late"
Positiv: "-Flight staff -Flight entertainment"
Negativ: "-Last hour gate change -Parking lot instead of gate (both in Wien and Istanbul) -The answer of counter person about the crowdness"
Positiv: "Dass Essen, die Crew, der Flug war sehr gut und angenehm. Das Boarding in Istanbul Atatürk Airport ist stressig, weil alles extrem überfüllt."
Negativ: "Airport Istanbul Atatürk zu klein und extrem überlaufen -> sehr viel Zeit mitbringen!"
Positiv: "Personal war sehr bemüht und nett alles gut soweit! Gegenüber andere Airlines purer Luxus!"
Negativ: "Mussten auf den babygurt hinweisen und warten und auf den kinderwagen 15min warten. Sonst gut!"
Positiv: "Sehr angenehmer Flug, trotz kurzer Flugstrecke bestes Unterhaltungsprogramm sowie Verpflegung !"
Negativ: "Mannschaft ok, Technik veraltet"
Negativ: "10 Stunden Verspätung in Entebbe, 2 Anschlussflüge in Istanbul verpasst! Crew von Entebbe desinteressiert und muffig.Keine Entschuldigung und Entschädigung!! Crew nach Stuttgart besser und freundlicher. In Stuttgart Ankunft 23.15 anstatt 13.55. Beide Maschinen veraltet, Unterhaltungstechnik von Entebbe funktioniert gar nicht, kein Bemühen der Besatzung, auch Bordtechnik im Airbus nach Stuttgart völlig veraltet! Keine Weiterempfehlung!"
Positiv: "Leider war mein fernsehrbildschirm beschädigt"
Positiv: "It was clean nd better food that United."
Negativ: "Stupid policy about carry on luggage (8KG or less) made my life horrible. Stupid rule—no Turkish for me, my laptop and my “heavy” camera."
Negativ: "Plane delayed by 3 hours. Missed my other flight to Tirana. Horrible service at the airport to help me out with a hotel. Had to run around for over 3 hours. Never flying Turkish again."
Positiv: "Flugpersonal hilfsbereit, Essen nicht so gut (Nudeln mit viel Sahne-Pamp - arme Vegetarier!"
Negativ: "Enge Sitze - Und: ZU VIEL WERBUNG AUF DEM BILDSCHIRM!!! NERVIG!!! Auch der LEGO-Film ist zu laut und nervt irgendwann - warum machen das nicht mehr die Stewardessen? Dann kann man schauen oder NICHT, wenn man das ganze schon kennt! Zwei Ausstiegs-Treppen wären hilfreich gewesen, saß ganz hinten."
Positiv: "Crew were so patient"
Negativ: "During the delay we had to wait inside the cabin and it was too hot:( children got mad:/"
Positiv: "Better than all others at this time."
Positiv: "Crew was very kind"
Negativ: "Food was terrible. Far from what usually TK is expected to offer on an short international flight"
Positiv: "Turkish Airlines ist pünktlich, hat tolles Essen, Beinfreiheit und fast alle Flugzeuge sind neu. Natürlich ist die Besatzung überaus Gastfreundlich und stets bemüht besten Service zu bieten."
Negativ: "Nichts zu beanstanden."
Positiv: "Turkish airlines gibt sich Mühe, in Economy an Business Class Standards heran zu kommen. Rosen auf der Toilette, Speisekarte, viele Filme und Musik zur Auswahl... Leider bleibt der Platz aber doch eingeengt, und die Sitze eng. Aber der Preis ist gut! Ich kann Türkisch Airlines nur empfehlen."
Positiv: "Same as above"
Negativ: "Same as above"
Negativ: "Leider war kein mobiler Boarding Pass möglich."
Positiv: "Sehr Gut"
Negativ: "Sehr gut"
Positiv: "Ich bin zum ersten Mal mit Türkisch Airlines geflogen und war sehr positiv überrascht,ich fand es um Längen besser als mit LH. Immer wieder sehr gern......"
Positiv: "Everything fine; However the business lounge in Istanbul felt overcrowded and I had difficulty getting on to Wifi."
Negativ: "Food excellent and interesting, personnel were helpful & friendly"
Positiv: "Crew sehr bemüht, höflich und zuvorkommend. Sogar ein warmes Frühstück wird serviert - es gibt allerdings keine Auswahlmöglichkeit aber alles bestens."
Positiv: "Gutes service, gutes essen und gute in-flight entertainment."
Negativ: "Abflug von Istanbul verspätet wegen Flughafenverkehr."
Positiv: "Flottes Boarding, gutes Essen, gute Auswahl an Getränken"
Negativ: "Sitz 1D hat keine Staumöglichkeit oberhalb des Sitzes, man muss weiter weg verstauen"
Positiv: "Sehr gute Auswahl an Speisen und Getränken, komfortabler Sitz 1E"
Negativ: "Keine Brücke ins Flugzeug, mussten etwa 20 Minuten im kalten Bus warten, bis wir an Bord gehen konnten."
Positiv: "Alles war toll"
Positiv: "Gutes Essen"
Negativ: "Verspätete Ankunft"
Positiv: "Gustes Essen, Pünktlich"
Positiv: "All the flight attendants were very nice and helpful. The food was pretty good. The movie selection helped the flight go by quickly."
Positiv: "75 Minuten Verspätung beim Start und dann noch mal 60 Rotieren über Istanbul. Zur "Belohnung" dann kein Flugsteig sondern nochmal 15 Minuten im total überfüllten Bus!"
Negativ: "Essen okay, aber weit unter Turkish Airlines Standard."
Positiv: "The crew was really polite and the food was amazing, my favorite part was the dessert!"
The crew was good. The change in the schedule delayed our connecting flight from JED to DMM for more than 10 hours. I had to schedule my important meeting early morning. SAUDIA is not helping to reserve other available flights as this delay was their mistake and we paid the penalty without any care to satisfy their customers. It will be the last time to travel with SAUDIA and I will post this story everywhere to tell all passengers the risk they need to take if they book via SAUDIA.
الركوب للطائرة كان سهلا، قدموا لنا اختيارين من الشطائر وقت الغداء، دجاج أو فلافل، لا يوجد شاشات للترفيه أمام كل راكب.👎 Easy boarding, they present two choices of sandwich at lunch time, chichen or falafel, there wasn't a screen ahead of every passenger. 👎
Positiv: "The crew was very kind and attentive."
Negativ: "We waited over an hour at the new terminal to be bussed to the old terminal where the business lounge was."
Negativ: "The boarding process was so poor and clumsy that made the take off an hour plus delay. The plain was almost 10 miles away from the departing gate. Ground staff were unfriendly, rude, ignorant."
Positiv: "Worst customer service ever"
Negativ: "Make entertainment , serve nice food. Seat not comfortable at all."
Positiv: "Crew and plane were great.."
Negativ: "Worst transit lounge/airport.... i thought I was back in India in the 80s!!! Same on Saudi and the Saudi Airport!! Never again!!"
Negativ: "Need to invest in new seats"
Positiv: "Flight was pretty empty so I had a whole row to myself which was incredibly comfortable"
Negativ: "The offerings of the snack is very cheap"
Negativ: "Time ,, always the time"
Positiv: "All is good thanks saudia airline"
Negativ: "Open new airport"
Negativ: "The flight from Manila to Jeddah was delayed 4 hours prior to departure, and then the connecting flight from Jeddah to Dubai was canceled. I was put on another flight, but my wait time for that connection was almost 6 hours."
Positiv: "Crew were great, seats were comfy. There eere less than 25 on an over 200 seat flight."
Negativ: "The Airport was horrible, like from late 60's of last century in a 3rd world rural terminal !!! They did not offer me an upgrade, even though it was a very empty flight with lots of empty seats in the Business class section !!!!! Horrible..."
Positiv: "Take off was on time. Food was good. Crew was professional."
Positiv: "Crew responsiveness"
Negativ: "Bag drop off took alot of time & surprisingly the line in sky priority was much slower than the regular check-in line. Delay by 30 mins in departure even though i boarded 30mins before scheduled departure time"
Positiv: "Nothing. Absolutely nothing."
Negativ: "I've done this flight. It's 45 minutes. Both times we were 45 minutes late taking off. No apology, no sense of urgency."
Positiv: "Overall is good..thanks"
Negativ: "Baggage weight allowed total of 22kg is too low compared to other airlines."
Negativ: "The crew was not good and professional"
Positiv: "EVERY THING WAS SMOOTH AND ON TIME."
Negativ: "Delayed flight from Jeddah as usual."
Positiv: "The staff and airline was very accommodating and lived up to its name. There were no issues or delays."
Negativ: "Everything was fine only negative on this plane is no alcohol. If alcohol is a must, don't fly it."
Positiv: "Nothing just it’s been delayed for 3 times and the airport was so fu*** bad"
Negativ: "Bags lost both ways"
Positiv: "The crews was not helpful"
Negativ: "The. Flight was on time"
Negativ: "I had requested vegetarian meals on all out flight to and from Egypt on Saudia for my daughter. They had no record of it and were not able to provide it. I don't know if that is a problem with the airline or with Kaya"
Positiv: "Good food n movies, comfy seats"
Negativ: "Rough bumpy flight with no xplanations or apologies from crew n interval btw connecting flights too short"
Positiv: "Service sehr gut, Crew sehr nett und bemüht. Die Anordnung der Sitze in der B787 ist super. Man hat extrem viel Privatsphäre."
Positiv: "Service sehr gut, Crew höflich und nett - außer der Purser war wie immer sehr forsch! In der neuen Business Class im A330 gibt es so gut wie keine Staufächer."
Negativ: "The checking crew at checking kiosk...didn’t know what they were doing when it came to visa permits or airline employee benefits."
Positiv: "I was well informed about my schedule and flight changes. The staff was co operating and hospitable. Over all it was a good experience."
Positiv: "Entertainment is okay but can be better"
Negativ: "Lie flat bed was uncomfortable"
Positiv: "One of the bathrooms was out of order. The entertainment crashed fir at least an hour. Will not fly again if avoidable! Refused to give us water"
Positiv: "Prayer room. Spacious rest rooms and bidet in toilet to maintain hygiene."
Negativ: "Service between Dhaka and Riyadh was very substandard. Crew's behaviour was not curtious and very unprofessional to certain passengers."
Negativ: "No head phones"
Positiv: "Overall, service was very good"
Negativ: "there is no entertainment Also, regarding airport in Riyadh AUH make sure to verify your gate number. I don’t think they put it on boarding pass"
Negativ: "Poor catering services. I was starving whole 21 hour flight from Dhaka to NYC. They don’t sever enough meal to passengers so avoid this airline"
Negativ: "I searched for a certain date range and a well-priced option came up with vayama . I Bought it. It is probably my fault for not reading the fine print, but the flight I bought was not within the date range of my search and I didn't notice for a few days. I had to pay an additional $150 to change the flight. Never using vayama again, and this reflects badly on Kayak"
Negativ: "Need more variety of types of music"
Negativ: "Delay at the counter to get the boarding pass. I have checked online and also I had to use the long lane. Moreover, the space between seat rows was too tight and I couldn’t sleep."
Positiv: "It's like emirates with better seats and half the price Emirates will charge you"
Negativ: "The airport waiting area in Saudi doesn't give you any option to relax or find a comfortable cafe or a restaurant where you can sit and work or browse the internet while waiting for your next flight"
Negativ: "Lost luggage Delayed for 90 minutes"
Negativ: "Flight was delayed for more than one hour. Flight attendant service was bad and he didn't show any hospitality"
Positiv: "Food was okay"
Negativ: "Bathrooms were dirty. Not enough water offered. No headphones offered. Movie monitor was broken"
Negativ: "The way they surve the food and drinks was very bad it should be more gentel to make saudia better"
Positiv: "It was a reasonably priced airline and was relatively empty which made it tolerable given that there was no in flight entertainment."
Negativ: "Lack of in flight entertainment and filthy toilets with no toothbrushes or anything given out."
Positiv: "Not much to say here. It was a short flight, and it went smoothly."
Negativ: "I’ll say the same thing about almost every flight I have, and this is mostly for the airlines. People might fly more and pay a bit more if you give us more room. Being crammed into a tiny seat with a bunch of strangers is never pleasant. Same in this flight. Nothing terrible, just the usual. Also, to the other passengers, sit down until it’s your turn to exit. What is wrong with you that you can’t sit five more minutes? Be polite and let the people in front of you go first, let them have room to grab their bags instead of having your elbows in their face."
Negativ: "The flight was late by half an hour and I had to pay 60€ because my cabin bag was 2kg heavier than allowed."
Positiv: "Clean and neat aircraft with nice crew"
Negativ: "Find a way to serve at lease water. Some crew members were uptight. Need to be friendly"
Positiv: "The crew, plane and airport was great!"
Negativ: "Part of our luggage was disassembled and not delivered to the final destination."
Positiv: "We made it safely to our destination."
Negativ: "There was no WiFi. Comfier seats or at least a pillow and blanket."
Negativ: "Sēdvieta neērta un nepiemērota gulēšanai."
Positiv: "Big space to front seat"
Negativ: "offer drinking water"
Positiv: "Good, friendly crew. Plane was quite clean, although not perfect. Smooth flight."
Negativ: "No food included in the price of my very expensive ticket, and to make it worse, I was not informed. There was no info while booking, no info while buying the ticket, no email after buying, no email from the airline, nothing. I’ve never even heard of a transatlantic flight without a meal included."
Positiv: "The airplane was brand new. The crew was very friendly"
Negativ: "Baggage was broken and two items inside also broken. Was overcharged for baggage."
Positiv: "Small compliment from Air France was lovely and unexpected"
Negativ: "Ich würde gern den Sitz bekommen, den ich gebucht und deshalb extra bezahlt habe. Am Gate hat die Mitarbeiterin mir dann jedoch ohne Rücksicht auf meine Vorabbuchung einen sehr lauten Sitz neben dem Propeller zugewiesen. Das hat mich dann schon geärgert."
Positiv: "Crews on Air France are outstanding!"
Negativ: "Baggage was lost and was delivered 2 days later."
Positiv: "Crew were efficient and friendly."
Negativ: "Coffee creamer sachets are insufficient in quantity for the coffee. Even with two sachets the coffee was still nearly black. The flight was full and the cost of checked in luggage ensured everyone used their carry on allowance. As a consequence, overhead bins were full. I left one bag at the front of the plane and had another at my feet. However, it was a short flight, so not too unbearable."
Positiv: "Tallin airport is beautiful"
Negativ: "Lost luggage and indifferent assistance."
Negativ: "would not check my bag to final destination"
Negativ: "When I got to the check-in desk, I was told to get out of line and check in online. It wasn't a big deal, but it would have been good to know that it was necessary to do this so I didn't wait in line for a long time."
Positiv: "My checked in bag did not arrive to HEL... Nedless to say I did check the bag tag was properly labeled RIX to HEL... oh well ... bad score for Baltic Air ... truly hope to see my bag in CGK when I arrived. Qatar airways pls come to the rescue."
Positiv: "Short, convenient, direct, value for money."
Negativ: "Not comfortable, small plane."
Positiv: "the flight started at time. the attendant were fine. but i consider this flight not as a cheap flight. therefore, it should be possible, so early in the morning to offer a coffee at least."
Negativ: "the experience on board should be improved, particularly when the flight is not different from regular airlines in terms of cost"
Negativ: "The passage through Riga airport was terrifying. We arrived from St. Petersburg 6.35 and we left 7.20 to Paris (passengers in transit). We explained at the checkpoint that we had a few minutes, but they controlled us several times until we had to throw several liquid items. In St. Petersburg they had already controlled us, without problems. In short: a sad experience in Riga, which does not speak well of this country: Latvia."
Positiv: "Pleasant crew, efficient boarding, flight was on time"
Negativ: "No in-flight service"
Positiv: "Nice new propeller plane on time"
Negativ: "No free water or coffee. Luggage fee not told about when I booked. No entertainment."
Positiv: "The plane was very clean and new. The crew who worked this flight were most friendly, professional and quite articulate in three languages including the captain. I highly recommend them."
Positiv: "Did not have food, so not able to rate that. Comfortable for sure! Plane ain't that big and one side had only 2 seats next to each other."
Positiv: "Alles war pünktlich, an Board war sogar Scooter und H. H. Baxter und es gab ein Fotoshooting mit der Besatzung :-)"
Positiv: "Ich war sehr überraschd, wie neu die Flugzeige sind und wie viel Platz es gibt."
Negativ: "Leider muss man für Snacks/Essen und sogar Trinken einen erheblichen Batzen Geld investieren."
Positiv: "Der Flug startete pünktlich und wir sind sogar 10 Minuten früher gelandet. Dieses Phänomen habe ich bei allen AirBaltic Flügen festgestellt."
Negativ: "Durch die Größe des Flugzeugs hat mein Handgepäck leider nicht in die Klappen oberhalb der Sotze gepasst. Dies war wohl allerdings auch meine Schuld, da ich sehr großes Gepäck dabei hatte."
Negativ: "Charging 30 Euros to check in at the airport is lunacy."
Negativ: "on the website i ordered and payed for a meal, and automatically it went to the last and the shortest leg of the flight. it did not ask which leg i was interested in. so i phoned their customer service to get this fixed, they said they cannot fix it and closed the phone on me. on the website is said that from israel you cannot do advance internet checkin, and when i arrived at the checkin they said that i should have done this advanced check in, and since i didn't i need to go to their ticket office and pay a penalty of 35$ per passenger. there also was no warning on the website of any such penalty. i will never fly with them again if i can help it."
Negativ: "SEVERELY DELAYED"
Negativ: "They overbooked the flight and without any apologies on their behalf or without even informing me, they stop me and my fiance at the gate and just told is that we can not go to the flight I book and prepay 4 month at advance! The only solution that they can offer me was to travel from Riga to Moscow and than to Tel Aviv. It become 12 hours traveling across 4 countries ( we arrived form Stockholm) instead of 5 hours flight as it was supposed to! I'm not recommending to travel with that company it can not be trusted!"
Negativ: "bag measure frames in Riga airport used for aB are smaller than in most airports, as a results we were asked to check some bags in at the last moment. we have had connecting flight through Riga with two hand bags. lets call them big and small. judge by yourself: flight, aircraft, small, big ->Riga CS3, on board, on board Riga-> DHC 8-400, on board, check in ->Riga DHC 8-400, on board, on board Riga-> CS3, check in, check in as you see, the same bags on the same aircraft were allowed or disallowed by the same company based on weather one flies to Riga or from it. i believe there is absolutely no purpose for doing last second interruptions of such kind"
Negativ: "An extra fee is charged if you don't check-in online."
Negativ: "I needed to cancel the flight a month before, and I got no refund"
Positiv: "We arrived safely. Bilingual staff."
Negativ: "The seats are worn and creek with every movement. There is very limited leg room even for someone who is short. When the person in front of you leans back it is impossible to reach your hand baggage or do anything but lay back in your seat. The landing was safe but not at all comfortable."
Positiv: "Nice and helpful staff, good food (pre-ordered)"
Negativ: "To little legroom, delay"
Negativ: "The flight was cancelled, so I did not make to the my connection flight with different carrier. I had to reschedule the flight and stay in the hotel overnight. AirBaltic refused to compensate for my looses due to thair fault, castomer service is very poor, they took refusal position right away. Air Baltic planes are very old and no air conditioning, avoid air Baltic."
Negativ: "In Stockholm they denied my boarding to Riga and Moscow as they told me that I need Shengen visa. When I was buying ticket I wasn't informed that I need to have Visa. I always travel through Europe with layovers and never have this issue before. I had to buy another ticket straight to Moscow and wait in the airport for 8 hours. I ask to reimburse me half of the price of this ticket."
Positiv: "It got me from point A to point B."
Negativ: "Seat was uncomfortable and next to an odorous toilet."
Positiv: "Food was good, flight was on time, boarding quick"
Negativ: "Aircraft was incredibly dirty."
Positiv: "Brand new aircraft Wider seats as normal Good selection of food"
Negativ: "We got disembarked from the aircraft for technical reasons, then they towed the same aircraft to the next gate and off we were. Delay almost two hours."
Negativ: "No fee food or beverages at all. Attendants were very pleasant. Since this is an economy airline there reallly is no complaint. Our flight was full and boarding went smoothly."
Negativ: "Who charges for coffee, jeez"
Positiv: "I was surprised by the professionalism of air Baltic employees. They dressed well."