Positiv: "seat space was great and I was lucky enough to have medium size passenger next to me :-)"
Negativ: "Can't really think of anything . . . my expectations were exceeded"
Positiv: "4 legs of flight all ahead of schedule"
Negativ: "The aircraft was old and in need of some work. Nice crew and smooth flight. Just aging equipment."
Positiv: "Delta staff from check in to boarding"
Negativ: "Delayed flight"
Positiv: "Free open seats"
Negativ: "Opd plane. USB ports only in Comfort Plus and above"
Negativ: "I missed my connecting flight."
Positiv: "Preflight announcement on smart bags. Beverage servive god. Snack could be more than 2 cookies."
Negativ: "2 flights need more than 2 cookies."
Negativ: "The Delta team"
Positiv: "Staff was great and service friendly. The flight attendants were truly exceptional."
Negativ: "The landing was very hard."
Positiv: "Customer service ...snacks and comfortable seating."
Negativ: "3 hour flight delay with no explanation!"
Positiv: "Short lines in security and fas boarding."
Negativ: "Is a short flight to have all comforts"
Positiv: "Good flight. Nice staff."
Negativ: "Old plane with obviously dated cabin, questionable cleanliness, smaller than average seats. Short flight without beverage service (understandably so)"
Negativ: "SeAts too close to each other. The girl next to me kept hitting me with her elbow the whole time."
Negativ: "I missed my outbound flight from Chicago to Dallas, and although I called to inform Delta, my return trip was cancelled and i did not find out until the day of my return to Chicago. When I called Delta to figure out what was going on, I was put on hold for two and a half hours. I'm not giving the flight a bad review, since I never got on the plane, but I'm disappointed with the accuracy and care for customers that I've experienced with Delta service. Delta was the first company I've ever flown with when I first started travelling when I was twelve years old, and it is unfortunate that I will probably never book with Delta again."
Positiv: "Very professional and friendly staff"
Negativ: "Service, plane, customer assistance during delays"
Positiv: "I've done many flights this distance, and just take for granted that there will be entertainment. There wasn't."
Positiv: "Refreshments OK"
Negativ: "Legroom bad"
Positiv: "Unfortunately there were unavoidable delays due to weather but the staff gave regular updates and were very honest. Also, they brought out food and drinks for people bc they knew people wouldn't feel comfortable leaving the gate in case of changes. Staff handled the whole situation very well."
Flight delayed. Crew excellent. Airlines are struggling amid shortages of staff. Be prepared to have flights canceled or delayed.
Flights kept changing right up to the day before leaving—-finally requiring two connecting flights instead of one with all of us traveling alone to connect through a different city. The connecting flight changes were scheduled too close to the arriving flight time—-requiring another phone call and extremely long wait times to United. In all, we had to call United 6 times with flight changes THEY made. United and their partner companies (in our case Lufthansa) continually blamed the other provider for the scheduling problems. All flights we took on this trip were delayed. The flight staff was always good. The arrangements for the trip a nightmare.
Positiv: "The crew were dope"
Negativ: "The flight was completely full and uncomfortable"
Positiv: "Sehr positiv dass man der Person neben mir einen freien Platz anbot und wir dadurch mehr Platz hatten. Sitzplatz hatte ausreichend Platz und das Unterhaltungsprogramm war sehr gut."
Negativ: "Frühstück hätte besser sein können"
Positiv: "Just another 4 hour delay featuring United. By the time we took off the storm in Toronto had started and it completely ruined my plans."
Negativ: "Be on time"
Negativ: "Bigger seats and warmer cabin"
Positiv: "The seats are very comfortable."
Negativ: "The Newark security people were ridiculously rude. The flight was delayed due to mismanagement of the gates, and yet they yelled as us, the folks standing in line (and not making a ruckus). The flight attendants seemed bored and were inattentive."
Negativ: "Seats very uncomfortable Planes tatty Toilets very dirty"
Negativ: "bei einem 45 min Flug kann man nicht viel anders machen"
Positiv: "eingentlich war gar nichts wirklich gut. sondern max mässig"
Negativ: "Es gibt 2x auf einem über 11 Stunden non-stop Flug was zum essen:Nach dem Start und einmal 1,5 Stunden vor der Landung. 9 Std. nichts. Wenn dann eine Stewardess helfen will mit einem kleinen Snack aber von einem Kollegin gebremst wird, dann finde ich das unverschämt!! "Wir machen keine Ausnahmen!""
Positiv: "Great crew"
Negativ: "More legroom"
Positiv: "Personal freundlich und in dem Fall war der Punkt 20 Minuten überpünktlich"
Negativ: "Wie üblich auf diesen kurzen Flügen keine Bordunterhaltung. Relativ wenig Sitzabstand wie sonst aber auch üblich (bei knappe 1,90m) wenn kein spezieller Sitz mehr frei ist."
Negativ: "I missed having the navigation map when traveling such a long distance."
Positiv: "Really professional. Nice service."
Negativ: "Lost a bag."
Positiv: "Leider verspätet"
Negativ: "Entertainment während des Fluges nur gegen Aufpreis mittels Kreditkartenzahlung möglich"
Negativ: "- knapp unter 6 Std Flugzeit und nur ein Mini-sackerl bretzen zum Essen - für jedes Gepäckstück wird kassiert"
Negativ: "Took off an hour late from a gate all the way across the terminal from the assigned gate. Promised "free" Direct TV did not work and the Wi-Fi didn't either."
Negativ: "Here we go again - bought an air canada ticket and one leg is operated by United. Kayak tells me that the second flight is going to be late and I am at the airport very early - but neither airline can help - United says "Im sorry that is an Air Canada Ticket" and Air Canad people say "Im sorry you are booked on a United flight" and we can't help you. GGRRRRRRRR so into the mess I fly instead of being changed to another route."
Positiv: "Flug hat Minimumkriterien erfuellt. Puenklichkeit und Sicherheit. Getraenke wurden offeriert."
Negativ: "Ich bin klein und fand es beengend. Das überraschendste war aber das komplett fehlende Unterhaltungsprogramm. Nicht mal ein gemeinschaftlicher Monitor. Dies bei einem 4h Flug. Info über vorhandene Service( entertainment und food ) im Flug wäre wünschenswert."
Positiv: "Captain and crew were brilliant, kept passengers informed throughout as to the delays, as a result all passengers were patient and understanding. Not much more could have been done to improve the experience as the snow and conditions at Dublin airport were out of their hands."
Negativ: "When boarding, the agent said we had to check our rollaboards because they were our of overhead bin space. Hen we entered the plane, we saw that the entire back half of the plane had empty bins, but by that time it was too last to retrieve our bags."
Negativ: "Literally took 60 min from the time the airplane got to the gate in Honolulu to when I got my luggage. The gate agent in San Francisco was not at all helpful. The United booking agent on the phone wasn’t helpful either."
Positiv: "Business Class entsprach voll den Erwartungen, nur das erste Mal war der Flug rückwärts"
Positiv: "Prinzipiell ok aber nicht First Class Standard, wie gebucht"
Positiv: "Crew. Entertainment. Food. Leg room was a bit longer than usual."
Negativ: "I was unable to pre-order a kosher meal through the web site. Customer service could barely write in legible English and in essence told me to take a hike. Flight was bumpy both ways for quite a while. What's the point of giving me a boarding pass in Tel Aviv if I need to go to the United transfer counter in Brussels and go through the process again, including a TSA (friendly) interrogation?"
Positiv: "Aisle seat was convenient"
Negativ: "Stewards never smiled, acted like they didn’t care about passengers, spilled food in isle next to my seat and very slow to clean up Just not the friendly skies advertised. Will consider different airlines next time."
Positiv: "Ontime and excellent service. No complaints at all."
Positiv: "Flight was on time."
Negativ: "Food has become terrible on United flights. Lots of room for improvement."
Positiv: "Absolutely nothing! It was there that I found out my plane was delayed and I would miss my baby’s ceremony. Things went downhill from there."
Negativ: "The fact that I’d depart an entire day later. Was given a complimentary hotel but my luggage had already made it to Honolulu. No clothes and my medicine was in my luggage. I can’t explain the disappointment I feel simply because I know United Airlines doesn’t care about their customers. Like I’ve been told it’s corporate America and all that matters is the money. So sad because it’s the customers that have to suffer!"
Positiv: "Flights on time"
Negativ: "Luggage arrived 2 hours late on separate flight"
Positiv: "Siehe Bewertung in den Kategorien. Essen ok, Boarding entspannt und ein guter Flug für den Preis (sehr günstig)"
Negativ: "Nicht sehr viel Platz, zu wenige Getränke über den Flugzeitraum, Personal nur mäßig freundlich, kein Boardentertainment am Platz nur über zentrale Lautsprecher aller 4-5 Reihen (Flug durchgeführt von United)"
Positiv: "Guter Komfort und gute Beinfreiheit zu den Vordersitzen so dass man auch nach einem Langstreckenflug von München nach San Francisco entspannt ankommt."
Negativ: "... und alles kostet extra: Bordunterhaltung, Essen, Bier."
Positiv: "Wir waren sehr knapp dran. Wir erreichten den Flieger nur, weil uns Airline Angestellte geholfen haben und wir durch den Flughafen gespurtet sind."
Positiv: "Clear communication on gate change. Received a text message before the gate personal were even aware."
Negativ: "Wish the plane had an outlet for charging. My previous United flight did."
Positiv: "Personal war sehr nett, das Boarding ging zügig vonstatten, Sitze gemütlich(für Kurzstreckenflug)"
Negativ: "Flug hatte 1 h Verspätung, keine Auswahl beim angebotenen Snack"
Positiv: "Boarding sehr zügig, Carry-on wurde unkompliziert in Frachtraum verbracht da sehr kleines Flugzeug"
Negativ: "Sitze eher sparsam bemessen, keine Auswahl bei Snack"
Positiv: "Excellent crew all around....free TV for once....I did get to sit with my husband even though that was not a guarantee...."
Negativ: "Wish more tan pretzels were included for snacks"
Positiv: "The attendant on this flight was very nice. many times and to get on a flight with United the attendants seem like they don't want to be there and they don't want you to be there. But this man was genuinely joyful to each customer."
Negativ: "The boarding process was ridiculous having five flights leaving out of one gate in five minute increments is very confusing this could definitely be better organized"
Positiv: "Everything went well and we didn't crash. 10/10"
Positiv: "Everything was very smooth from beginning to end"
Positiv: "Boarding was on time and crews helpful and accommodating."
Negativ: "A parent with 2 yr old was placed in the middle seat where the toddler cried throughout the whole flight. Father had to constantly ask me to get up so he can take the son to the back of the plane to console him. It was an overnight flight from HNL to SFO so i didn't get any rest at all. Maybe parents with toddlers should be seated on aisle seats."
Positiv: "Ease of check in"
Negativ: "Delayed flight by hour and half. No digital entertainment available in the whole flight."
Positiv: "service is good."