Finde günstige Flüge von Wien nach Helsinki

Positiv: "Services is good ."
Negativ: "Food can be better"

Positiv: "Nothing"
Negativ: "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"

Positiv: "KLM are our airline of choice. A great full-service carrier with impecable standards."
Negativ: "Nothing"

Negativ: "All of the less than good, obvious!"

Negativ: "Boarding was crazy. Could not everyone in the gate area."

Negativ: "Information on arrival time was not correct"

Positiv: "Customer care was super supportive"
Negativ: "Inflight sandwiches"

Positiv: "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
Negativ: "Not being to help on the ground in Copenhagen with delta issues"

Positiv: "Newer plane, crew was amazing, seats were adjustable"

Positiv: "Fantastic gate agents!"
Negativ: "The food was terrible."

Negativ: "Fix the damn KIOSKS at Vienna!"

Negativ: "Das ich jetzt noch nicht in nRennes bin sondern in Amsterdam hängen geblieben bin."

Positiv: "Top sympathische Crew"

Positiv: "Die Crew war nett."
Negativ: "Die Kabinenklimatisierung hat man nicht in den Griff gekriegt. In dem Bereich wo wir saßen war es sehr kalt und zügig, so dass wir und trotz mehrerer Decken erkältet haben. In anderen Bereichen haben sich die Gäste über zu hohe Temperaturen beschwert."

Positiv: "Unkompliziert"
Negativ: "Die Lauf Wege sind zu lang aus Amsterdam."

Positiv: "Very friendly crew and on time with no problems."

Positiv: "Freundliche und aufmerksame Crew."
Negativ: "Sitze in der Business Class etwas durchgesessen."

Positiv: "Friendly crew, upgraded seat was worthwhile"
Negativ: "More snacks in between meals,"

Positiv: "Service, entertainment and comfort - all very good. Really enjoyed the extra legroom in comparison with other airlines."
Negativ: "Just the AC was way too cold and they are not providing any blankets nor pillows"

Negativ: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."

Positiv: "The service crew was very nice"
Negativ: "Entertainment was broken so no movies etc. No pillows and no blankets because they ran out. Freaking cold during the flight. No vegetarian meal nor snacks."

Positiv: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Negativ: "the headrest is hard. Apart from that- all was fine"

Negativ: "pünktlichkeit"

Negativ: "Es war gute service im Flug. Ich fliege wieder mit KLM."

Positiv: "Nichts"
Negativ: "Stornieren des Flugs. Keiner fühlt sich zuständig und der Kunde wird mit Arbeit und Kosten allein gelassen"

Positiv: "The crew"
Negativ: "Seat comfort"

Negativ: "It was a connection flight from Manchester via AMS to HAJ. Transfer time in Amsterdam (offered by KLM) just 1 hr - so my baggage hasn't arrived in HAJ, at least one day delay! At airport HAJ I've heard that's usual that baggage can't arrive in one our! So I didn't understand why this flight was offered by KLM!"

Positiv: "was a standard flight, in a standard quality - nothing bad"

Positiv: "super"
Negativ: "alles gut"

Negativ: "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"

Positiv: "Alles ok"

Positiv: "Lovely crew, very helpful"
Negativ: "N/A"

Positiv: "Seating is tight. The crew was great !"
Negativ: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."

Negativ: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"

Positiv: "pünktlicher Flug Sehr nettes Personal Gute Verpflegung"

Negativ: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."

Positiv: "Unterhaltungsprogramm guter Service"
Negativ: "schon besser im Flieger gegessen"

Negativ: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."

Positiv: "Friendly hostesses"
Negativ: "Flight was delayed 3 hours"

Positiv: "The service"
Negativ: "The seats"

Positiv: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"

Positiv: "Staff very pleasant"
Negativ: "Evening snack was not the greatest breakfast was pretty food"

Negativ: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."

Positiv: "Das Flugpersonal war freundlich, sehr aufmerksam und fürsorglich. Es gab genug zu trinken und gute Auswahl. Über eine Kleinigkeit zu essen freute ich mich auch sehr. Es war ein entspannter, angenehmer Flug. Danke vielmals."
Negativ: "Dass der Flug sich verspätet hat, hat mich persönlich nicht sehr gestört. Wenn aber jemand danach weiter fahren muss, oder einen Termin deshalb verpasst, könnte etwas nervig sein."

Positiv: "Board-Crew war sehr nett und das Essen + Getränke war natürlich auch sehr gut."
Negativ: "Leider muss man sagen dass das Boarding zu lange gedauert hat und manche Probleme mit dem Anschlussflug hatten. Noch dazu kummt dass mindestens 5 oder 6 Personen ihren Koffer nicht mehr bekommen haben unteranderem auch eine Freundin von mir was natürlich sehr ärgerlich ist."

Positiv: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Negativ: "Cramped seating."

Positiv: "Wifi on Board"
Negativ: "Nothing"

Positiv: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Negativ: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."

Negativ: "Customer service"

Negativ: "A better breakfast..."

Positiv: "Freundlicher, korrekter Service. Gute Information zum Stand der Reparatur und zu den Anschlussflügen in Helsinki. Effizientes Boarding. Beim Aussteigen, wurde uns noch mitgeteilt, dass unser Anschlussflug doch wartet."
Negativ: "Defekt am Fahrwerk musste untersucht und anschliessend repariert werden. Dies führte zu etwas mehr als einer Stunde Abgangsverspätung. Anschlussflug in Helsinki wurde zuerst als verpasst angezeigt."

Negativ: "Boarding process could have been smoother"

Positiv: "Pünktlich, Freundlich, organisiert."
Negativ: "Kopfhörerbuchse leider defekt"

Negativ: "Things were very scratched"

Positiv: "Pünktlich, kurzer Transit in HEL"

Positiv: "Pünktlich, kurzer Transit in HEL"

Positiv: "Everything! I never knew Finnair was such a great airline."
Negativ: "Other than maybe the lengthy layover time, which probably can't be helped, nothing could have been better."

Positiv: "everything"

Negativ: "Original departure time: 08:50- Estimated departure time 10:20. Actual departure time: 11:00."

Positiv: "Was on time! Not croweded!"

Negativ: "2 hr delay"

Positiv: "am Gate von Eco comfort auf Business upgegradet worden, was kann man da noch bekritteln ..."
Negativ: "Stewardess hat wohl das Gate-Upgrade mitbekommen, auf Hauptgang "vergessen", zwei Gin Tonics geordert, der zweitere bestand nur mehr aus Gin - im Unterschied zur äußerst charmanten, bemühten und zuvorkommenden Stewardess bei meinem Reisepartner im Nebengang"

Positiv: "schnelles Boarding, pünktlicher Start, Blueberry-Juice top"
Negativ: "gibt es auf so ner Kurzstrecke nichts zu meckern, sogar Duty-Free Verkauf - ist man auf der Kurzstrecke gar nicht mehr gewohnt"

Positiv: "It was on one of their newer planes which meant that we had decent comfort and entertainment!"
Negativ: "The seats were staggered between the middle and sides, so my family was eventually split across two rows. I hadn't expected that."

Positiv: "Speedy boarding process, good meal choices."
Negativ: "Plane was a little dirty. Entertainment was also a little limited in terms of new releases."

Positiv: "Hi enjoy the trip"
Negativ: "No complaints"

Positiv: "Boarding was ok in Dublin, even though they habitually use one of the poor gates with inadequate seating and entry to the plane from the tarmac, not via a bridge. queing and check in were well managed however."
Negativ: "Disembarked at Helsinki unto a bus. Despite landing roughly on time, this antiquated procedure effectively made the flight 20 mins late, as that’s when the passengers got to the terminal."

Positiv: "All good. Very hospitable cabin crew, great service."
Negativ: "Nothing."

Positiv: "clean planes, timely service, nice flight attendants"
Negativ: "no power outlets narrow selection of juices/water on the plane"

Negativ: "The time. Ity was very delayed. Almost lost my last connection."

Negativ: "So eingepfercht hab ich noch nie gesessen. Grauenhaft."

Positiv: "Sehr angenehme und bemühte Crew - wirklich super!"
Negativ: "1 Deutscher Film im Angebot"

Negativ: "I hurt my knee. The legroom is too small."

Positiv: "Freundliche FB, aber unerfahren"
Negativ: "2,5 Stunden Verspätung. Crew lässt anytime die Eco Pate in die Business. Nach unseren Jacken durften wir bei Landung suchen. Es gab kein Feuchttuch beim Start. Catering war ungenießbar. Es gab zum Salat Nicoles (ohne Thunfisch und Ei) noch nicht einmal Brot. Meine eigentliche Auswahl war bereits ausverkauft. Nur ein Film auf Deutsch!"

Positiv: "it was just okay. nothing spectacular."
Negativ: "my luggage was misplaced and I didnt have it for 3 days."

Positiv: "Enge, unbequeme Sitze"

Positiv: "Full Flat Sitze, viel Platz bei Einzelsitzen, freundliches und aufmerksames Personal."

Negativ: "They have no charging points for the phone"

Negativ: "N/a"

Positiv: "problemloser, schneller check in und schnelles boarding. Ruhiger Flug - überpünktlich..."

Positiv: "It was comfortable and smooth."
Negativ: "It was all good."

Negativ: "Seats. Very uncomfortable"

Positiv: "Flug hatte 30 min Verspätung aber das kann passieren . Pilot hat sehr niedliches deutsch gesprochen und sich sehr nett entschuldigt . Habe daher Zug verpasst nach hamburg und damit Abend Termin . Hatte am service Gate gefragt , ob ich direkt auf den Flug nach hamburg tauschen kann - es gab freie Plätze und ich hätte einen für 622 Euro kaufen können. Warum muss das anders sein als beim Zug ? Fliegen ist wie Zug fahren . Ich habe auch mein Ticket (79 Euro ) mit der dB für eine Bearbeitungsgebühr von 19 Euro tauschen können .. und die was nicht schuld und hat einen schlechten Ruf ;) gerne flexibler werden wenn Flexibilität von Passagieren erwartet wird . Danke , dass sie das ausrichten .. viele Grüße"

Positiv: "The ease at which the check-in and boarding was done"
Negativ: "Nothing"

Positiv: "Comfort"
Negativ: "Choice of movies"

Negativ: "Wenig essen wenig platz wenig alkohol an board ...."

Positiv: "Great service, staff and punctuality"
Negativ: "They changed the plane & seats"

Positiv: "The new Airbus A350"
Negativ: "Onboard food and drink is quite expensive"

Positiv: "Far better quality and value than BA, it's OneWorld partner."
Negativ: "It was all good."

Positiv: "We were kept informed about the delay"
Negativ: "Has to wait 14 hours in Helsinki for a 25 minute connecting flight"

Positiv: "They lost my bag."
Negativ: "They lost my bag."

Positiv: "The general entertainment/informative systems ran perfectly smooth without hiccups! Cabin crews were all pleasant to everyone onboard and I didn't feel as tiring after my 10.5 hours flying time as compared with other airlines!"
Negativ: "The pre-booked in-flight WIFI service can hardly say it's working as the connection speed was way too slow to perform any general tasks and that's ashamed as I paid premium charges for that and didn't expect that I couldn't use the service at last"

Positiv: "All is satisified."

Positiv: "Fantastic service staff food and beverages"
Negativ: "Just slightly hard when laying down on the seat to sleep"

Positiv: "It was very quick"
Negativ: "Nothing"

Negativ: "Wifi spotty"

Negativ: "Delayed"

Positiv: "was very disappointing that website doesn't have full information regards the second bag check in. The cost is different from checking on the web and checking at the airport."
Negativ: "all the info should be listed on the web as well that the cost is half more than the website"

Negativ: "Delay"

Negativ: "This really is more about the flight from paris to Bucharest: I’ve literally never experienced a worse ticketing and boarding process. Old planes, ride staff (even by remarkably curt and abrupt Romanian standards). Broken inline experience. Overall unpleasant. Seems to be flown only by Romanian families with hundreds of pounds of luggage. Like a caravan."

Negativ: "could not be delayed"

Negativ: "I missed my flight because my previous flight was delayed 2.5 hrs"

Negativ: "One hour delay"

Positiv: "To be going home!"
Negativ: "Female crew taking orders then taking ages to ring drinks a d they move on to others instead of finishing what they were doing. Then you're lucky if you get given 1 sugar and no spoon lol."

Positiv: "Food was excellent; boarding a litlle bit crowded, but didn't notice as had been busy; crew has been kind and helpful"
Negativ: "Unconfortable chair seats; seatbelt too short; tables too low for tall ppl"

Positiv: "The flight departed on time and arrived the same. The seat was a tad bit narrow for me but then I am a tall guy at 6'5". Crew was very professional. Ticket cost was a third of what the other airlines were offering for a Sunday fare. I'll definitely use BlueAir again!"

Positiv: "The crew was well trained, kind and receptive. The pilot managed to drive through a storm and even arrive 10 minutes faster after leaving 5 minutes late."
Negativ: "Passengers traveling with pets took our reserved seats. The places for our baggages were occupied. When addressing this issue, we were told to move further ahead to empty seats. There was no meal included, and the one we purchased could not be paid by POS."

Positiv: "I canceled the flight 6 weeks ago, no refund issued."
Negativ: "I canceled the flight 6 weeks ago, no refund issued."

Positiv: "Boarding was quick and we arrived on time."
Negativ: "When getting to Bucharest we were taken by bus and didn’t have a gate."

Positiv: "What to like? The rudness? The delays? Or the fights on board!!!"
Negativ: "The flight was delayed with nearly 2 hrs. Cabin crew were rude made as feel very uncomfortable. This flight as whoke was the worst one I have even been too. Never ever again. BLUE AIR NEEDS TO SORT ALOT OF THINGS BEFORE OFFER SUCH SERVICES"

Positiv: "Stupid survey can’t eliminate category that doesn’t ajgpply"

Negativ: "I have booked with 2 checked in baggage pieces. On check in I was told no baggage was paid and I had to pay 100€ for the baggage."

Positiv: "Boarding was good, flight and crew were good, had refreshments and food which came as a surprise. Overall I had a very good flight."
Negativ: "I liked everything"

Positiv: "Clean enough"
Negativ: "Charged £60 for hold luggage because the airline’s unstable website wouldn’t allow me to book in advance (£20 extra in the airport). Plane was delayed because they were late allowing passengers to board and missed the runway slot. Seats were uncomfortable - it was an older airframe."

Positiv: "Flight Attendants very good"
Negativ: "Dusseldorf to Warsaw: Boarding terrible including assistance and messaging. - Boarding chaos - Late flight out of Dusseldorf (about an hour) - Just before landing, pilot announced all connections would be made - (and even mentioned chicago) - Connecting flight was gone when I arrived at gate, and I was quick in getting to gate from prior flight - next flight caused 5 hour layover in Warsaw Warsaw to Chicago Boarding terrible including assistance and messaging. - Boarding chaos - Late flight our ot Warsaw (about an hour) - no messaging at gate about reason for delay - kept increasing departure by 5 minute increments; started at 16:40 ended 17:05 (I beleive) - once boarding was complete, pilot said delay was due to wait for connections (boarding was an hour and 15 minutes late). Very frustrated"

Negativ: "Flight was rescheduled for 3 hours later than original departure. Check in opened less than two hours before the rescheduled flight time so everyone was stuck waiting at check-in for hours. We couldnt even go in and relax inside at restaurants or the gate because online check in wasnt available. Then the flight was further delayed with no news about when the new take off would be or why the delay. Finally boarded a tiny plane that had propellers and a loud take off, if you easily fright on planes probably not the best choice for you. And then someone started smoking on the flight and the attendants had to announce again that smoking wasnt allowed. On and off throughout the flight it smelled like someone was smoking so I wonder if it was even coming from the cockpit."

Positiv: "The free snack (biscuits and drink). The hard-working attendant (having to stuff all the baggage into the overhead lockers). Boarding at the rear door enabling me to get to my seat early."
Negativ: "A slight whistling noise coming from the rear of the cabin, not too bothersome but it's there (I think the plane is getting a bit old). Not being able to disembark from the rear."

Negativ: "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."

Positiv: "Crew, polite and friendly"
Negativ: "delay of more than 6 hours and incorrect information"

Positiv: "Das Flugpersonal war freundlich und der Flug sehr pünktlich"

Positiv: "company gave out free drinks and snacks"

Positiv: "Easy to book on phone no problems getting boarding passes etc."
Negativ: "Could not amend my booking tried to check a bag online after printing out boarding pass. Had to pay £46 for a 11k bag each way."

Positiv: "Every thing."

Positiv: "Very good airport check-in and flight. The Check-in staff were quick and efficient and the Flight Crew were friendly and attentive. It was calm and restful."
Negativ: "The internet support. I spent meny hours trying to check-in and upgrade my case allowance from 20kg to 32kg, and failed. When I tried to change the baggage weight to 32kg a charge was added for NOT taking the case PLUS the extra for the 32kg case! The cost of a case is reasonable and I would advise to pay the extra £5 for 32kg for most flights. The on-line Seating Selection is also unreliable, I was seated next to an empty seat which had been showing to be unavailable on-line! A response to my query which I sent to Blue Air arrived when I was in the air on the flight! It only repeated the baggage section of the Confitions document! Thank goodness for the excellent airport check-in staff and the Flight Crew!"

Positiv: "On time ,clean aircraft..."
Negativ: "Crew was very serious...a smile can make a difference....."

Positiv: "The flight went well."
Negativ: "Bag drop off was terrible and stressful. We arrived 2.5 Hours early to drop the ONE suitcase and have brunch. We queued for 1.5 Hours to then be blocked as all six counters were given over to another flight and people who arrived LATER then us for our flight got to go first. It was incredibly stressful and frustrating especially when I checked in online before arriving at the airport. We had to rush and run through the airport and board at final call. In fact it would put me off flying with Blue Air again."

Negativ: "Flight was cancelled a week before and didn't get a replacement flight. Got half of my money back. Will never book a blue air flight again !"

Negativ: "The actual flight was good, but to try and check in on line is murder..the website needs a totally new revamp, both to & from Larnaca I was unable to check in on line. You enter all your details press confirm and it is supposed to go to the next instruction, but a message appeared then took you back to your previous page and you had to input all your details again..this happened many times before I eventually gave up."

Positiv: "Arrived early to destination"
Negativ: "Lack of entertainment also limited drinks"

Positiv: "The flight was punctual"
Negativ: "I got charged twice for luggage and couldn't get a refund"

Positiv: "Leg room and reclining"
Negativ: "Nothing"

Positiv: "Everything was awesome!!! I am going to buy only from you my next flights."

Positiv: "Everything"
Negativ: "Nothing"

Positiv: "I recomand to Everyone to use the airlines!!Very good quality"
Negativ: "Nothing , was everything perfect!The stewardesses very nice"

Positiv: "Reliable and friendly staff. Even offered a free soft drink and sandwich on a short haul flight."

Positiv: "Food"
Negativ: "Space to sit, especially when seated in the middle"

Positiv: "Can't say that I liked anything at all."
Negativ: "1. Poor coordination by the crew members. 2. Been treated with arrogance and superiority by crew members. 3. Disgusting food."

Positiv: "comfy seats and a breakfast thrown in !"
Negativ: "not much"

Positiv: "Leaving more or less on time serving food & beverages on a low cost flight Even though I didnt eat (carb free, there were'nt any friut or vegtebles) yet the idea was thoughtfull."
Negativ: "Seats rather narrow"

Positiv: "am ajuns chiar mai devreme, personalul foarte dragut si amabil , scaunul comod , mancare si bauturi bune."

Positiv: "Good price, comfortable seats, nuce food and candies"

Negativ: "No online check-in. 1 hour waiting for nothing."

Positiv: "First time flying with them. Strongly recommended!"

Positiv: "Staff on board was friendly"
Negativ: "Planes were late Issue with on-line check-in Non responsive contact center at high cost per minute Absolutely inadequate space for knees, am 1.93 and my knees were stuck all the way during the flight although I had upgraded to a seat with better space. Old aircraft"

Positiv: "The service was OK, we flew on time and the flight itself was pleasant."
Negativ: "The interior of the aircrafts looked old and a bit dirty. The feeling is that you are flying on a poor low cost service."

Positiv: "I was surprised and pleased as well that the flight attendant listen to me when I mentioned that it's very cold in the cabin and in less than 30 minutes the temperature was changed and bearable"
Negativ: "Not applicable"

Positiv: "The crew is very good"

Positiv: "Seemed like a technical problem. The pilot wouldn't give up any information."
Negativ: "Small seats with little legroom"

Positiv: "All was very efficient, food and drink a nice surprise"

Positiv: "Very friendly"

Positiv: "Helpful"
Negativ: "Better reading material"

Positiv: "Not much to say here. It was a short flight, and it went smoothly."
Negativ: "I’ll say the same thing about almost every flight I have, and this is mostly for the airlines. People might fly more and pay a bit more if you give us more room. Being crammed into a tiny seat with a bunch of strangers is never pleasant. Same in this flight. Nothing terrible, just the usual. Also, to the other passengers, sit down until it’s your turn to exit. What is wrong with you that you can’t sit five more minutes? Be polite and let the people in front of you go first, let them have room to grab their bags instead of having your elbows in their face."

Positiv: "Everything except the delay"
Negativ: "No delays, took bag crew forever to load the plane, they were extremely late....waited over 35minutes"

Positiv: "The crew was friendly. Baggage arrive safely. But the repeated commercial interruptions trying to sell things made me wonder if it was commission based - a nap was not possible from the announcements but you could buy things duty free. I am glad it was a short flight. A new plane."
Negativ: "There are no queues. A free for all to load and unload the plane. If you are looking for Swiss order, look elsewhere. Nothing is free, not water (1.5 euro) or any other beverages or anything else. We paid double what the flight should cost to not even be offered water. The seats were lightly padded to maximize seats. There was a small amount of leg room but some. No power outlets, wifi or media. The worst aspect is I bought a flight on Baltic Air from Tallinn to Riga and had the price from Riga to Paris on the next tab on kayak. I bought the ticket from Tallin to Riga then flipped to buy Riga to Paris only to learn it was a bait price. The price was actually $200 more. Baltic would not refund the first flight (within minutes) so we were stuck to either walk away from our 2 tickets to Riga or pay the bait and switch rate. We begrudgingly paid 400 (200 each) euro MORE than the initial price shown so we could fly out of Riga back to Paris (to be back in Paris by Jan 7). A non alcoholic beverage, a small snack, and power access would be helpful. Ground crew helping with order would be helpful. I was shoved and run over trying to get onto and off the plane. It is the wild west of flying except the plane is new...oh, and it is 30 euro if you do not check in online ahead. But you will still need to stand in line to check a bag (where they can issue you a boarding pass)."

Positiv: "The crew, plane and procedure was all great."
Negativ: "Part of out luggage was disassembled during transit and part was missing afterwards... part of the luggage was missing."

Negativ: "The crew might be greeting passengers onboarding."

Positiv: "We made it safely to our destination."
Negativ: "There was no WiFi. Comfier seats or at least a pillow and blanket."

Negativ: "Nothing in time"

Positiv: "Arrival in time"
Negativ: "Compartment for hand luggage was full, no space"

Positiv: "Big space to front seat"
Negativ: "offer drinking water"

Negativ: "no food or water in economy - for a 5 hour flight."

Positiv: "Small compliment from Air France was lovely and unexpected"

Negativ: "Horrible customer support"

Negativ: "Ich würde gern den Sitz bekommen, den ich gebucht und deshalb extra bezahlt habe. Am Gate hat die Mitarbeiterin mir dann jedoch ohne Rücksicht auf meine Vorabbuchung einen sehr lauten Sitz neben dem Propeller zugewiesen. Das hat mich dann schon geärgert."

Positiv: "Crews on Air France are outstanding!"
Negativ: "Baggage was lost and was delivered 2 days later."

Positiv: "Tallin airport is beautiful"
Negativ: "Lost luggage and indifferent assistance."

Negativ: "would not check my bag to final destination"

Negativ: "When I got to the check-in desk, I was told to get out of line and check in online. It wasn't a big deal, but it would have been good to know that it was necessary to do this so I didn't wait in line for a long time."

Positiv: "My checked in bag did not arrive to HEL... Nedless to say I did check the bag tag was properly labeled RIX to HEL... oh well ... bad score for Baltic Air ... truly hope to see my bag in CGK when I arrived. Qatar airways pls come to the rescue."

Positiv: "the flight started at time. the attendant were fine. but i consider this flight not as a cheap flight. therefore, it should be possible, so early in the morning to offer a coffee at least."
Negativ: "the experience on board should be improved, particularly when the flight is not different from regular airlines in terms of cost"

Positiv: "most of the crew were polite and helpful"
Negativ: "super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance. one rude steward (Miks) July 21 Flt. BT444, 18:30-19:50... he just stood there watching me struggle up the outside staircase into the plane with my suitcase... scolded me for bringing suitcase on board, argued with me, etc. (I've traveled the world and this suitcase is always brought on board)... he was not service-oriented or helpful. thankfully, other staff did help... but he left a bad taste in my mouth for this airline."

Positiv: "staff were polite, helpful, and efficient"
Negativ: "super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance"

Positiv: "Newer plane."
Negativ: "The plane we were supposed to be on from Riga to Helisinki had mechanical problems so they switched our plane. We had an hour delay do to that. Then when we got to Helsinki our luggage never made it."

Positiv: "Nice new plane, on time."
Negativ: "I pre-paid two checked bags (one each for my husband and myself). At check in we were told I had not done this and we had to go pay at another desk in the airport and come back to the check in line, 40 euros each. I showed the agent my paperwork that showed one bag each--it was not explicit on the paper whether this was the allowance or what I had paid--and she shrugged and said "Bad information. You have to pay now and you can take it up with the airline later." This will be a pain in the neck."

Negativ: "The passage through Riga airport was terrifying. We arrived from St. Petersburg 6.35 and we left 7.20 to Paris (passengers in transit). We explained at the checkpoint that we had a few minutes, but they controlled us several times until we had to throw several liquid items. In St. Petersburg they had already controlled us, without problems. In short: a sad experience in Riga, which does not speak well of this country: Latvia."

Positiv: "Pleasant crew, efficient boarding, flight was on time"
Negativ: "No in-flight service"

Positiv: "Nice new propeller plane on time"
Negativ: "No free water or coffee. Luggage fee not told about when I booked. No entertainment."

Positiv: "Nice crew"
Negativ: "Please give out water for free"

Positiv: "If water was free it would be better. Other than that everything was fine"
Negativ: "."

Positiv: "Alles war pünktlich, an Board war sogar Scooter und H. H. Baxter und es gab ein Fotoshooting mit der Besatzung :-)"

Positiv: "Ich war sehr überraschd, wie neu die Flugzeige sind und wie viel Platz es gibt."
Negativ: "Leider muss man für Snacks/Essen und sogar Trinken einen erheblichen Batzen Geld investieren."

Positiv: "Der Flug startete pünktlich und wir sind sogar 10 Minuten früher gelandet. Dieses Phänomen habe ich bei allen AirBaltic Flügen festgestellt."
Negativ: "Durch die Größe des Flugzeugs hat mein Handgepäck leider nicht in die Klappen oberhalb der Sotze gepasst. Dies war wohl allerdings auch meine Schuld, da ich sehr großes Gepäck dabei hatte."

Negativ: "on the website i ordered and payed for a meal, and automatically it went to the last and the shortest leg of the flight. it did not ask which leg i was interested in. so i phoned their customer service to get this fixed, they said they cannot fix it and closed the phone on me. on the website is said that from israel you cannot do advance internet checkin, and when i arrived at the checkin they said that i should have done this advanced check in, and since i didn't i need to go to their ticket office and pay a penalty of 35$ per passenger. there also was no warning on the website of any such penalty. i will never fly with them again if i can help it."

Negativ: "SEVERELY DELAYED"

Negativ: "They overbooked the flight and without any apologies on their behalf or without even informing me, they stop me and my fiance at the gate and just told is that we can not go to the flight I book and prepay 4 month at advance! The only solution that they can offer me was to travel from Riga to Moscow and than to Tel Aviv. It become 12 hours traveling across 4 countries ( we arrived form Stockholm) instead of 5 hours flight as it was supposed to! I'm not recommending to travel with that company it can not be trusted!"

Positiv: "We arrived safely. Bilingual staff."
Negativ: "The seats are worn and creek with every movement. There is very limited leg room even for someone who is short. When the person in front of you leans back it is impossible to reach your hand baggage or do anything but lay back in your seat. The landing was safe but not at all comfortable."

Positiv: "The helpful ground person at check-in."
Negativ: "This airline company looks a like person who is begging for money. First time in my life I paid for the luggage. 40 Euros!!! what for? Apparently Air Baltic has no clue about how to run a service business. Somebody has to teach them this naked reality: IN SERVICE BUSINESS YOUR CUSTOMERS ARE YOUR MAJOR MARKETING ASSETS! They don't even serve a glass of water, apparently they could not manage to integrate it in the ticket price. But they dare to get thirsty and unhappy customers on the plane. Anyways: This airline company is charging extra for luggage. And I could not see this anywhere when I was buying ticket online. If I knew I'd never buy the ticket from Airbaltic. "Not writing it clearly and visible at the time of ticket purchase" is certainly tricking and misleading us. This is a crime!"

Positiv: "Nice and helpful staff, good food (pre-ordered)"
Negativ: "To little legroom, delay"

Negativ: "No food or entertainment."

Positiv: "Boarding went well and crew was nice."
Negativ: "The air conditioning was not working properly on the 3 hour flight which made it a bit sweaty and unfortable. The purchase of a cold beer was a must."

Positiv: "good"
Negativ: "good"

Positiv: "It got me from point A to point B."
Negativ: "Seat was uncomfortable and next to an odorous toilet."

Negativ: "paying for water!"

Negativ: "Who charges for coffee, jeez"

Positiv: "They did provide a 6 euro food voucher once it was clear the flight was going to be over 2 hours late. The flight and land crew did their best to keep everyone calm under bad circumstances."
Negativ: "Flight was just under 3 hours late (long enough to kill most of the day, but just under what is needed to pay compensation). First they said it was problems in Amsterdam, then problems with the plane, then traffic in Amsterdam. It was hard to tell what was true and what was avoiding penalties (it is possible that equipment issues caused them to lose their spot, and get caught in traffic delays). I hate that they charge 2.5 euros for water on the flight. Their carryon rules only allow us to take the smallest of bags (smaller than other airlines) but when I got on the plane, lots of people had medium sized carryons."

Positiv: "Flight was on time which was surprising given a late snow storm in Tallinn."
Negativ: "The flight was fully booked, and the system re-assigned seats for a number of passengers. This created confusion as passengers arrived to their assigned seats to find other passengers in the seats. There also appeared to be a miscommunication between the crew as some crew members said to passengers whose seats were taken they should sit anywhere, whereas other crew members tried to get everyone back in their assigned seats. This was frustrating. Also the overhead bin lockers are very difficult to open"

Positiv: "Quick boarding once the plane finally arrived. Planes are new."
Negativ: "Flight was delayed approximately 45 minutes as a result of late arrival of aircraft - surprising since it was a morning flight.. I am 6ft2, leg room is VERY tight. I slept most of the flight so cannot speak to food or entertainment. Watch out for the fees! 5 euro per leg for a seat assignment 60 euro to check bags."

Positiv: "Boarding was efficient."
Negativ: "No free food or drink of any kind. That would have been okay since prices were reasonable. However, they completely skipped my row on my side of the plane, and I had to use the call button to get service."

Positiv: "Moved up to First class section."
Negativ: "No refreshments"