Positiv: "Good service"
Negativ: "N A"
Negativ: "The seat, the food, the services, the boarding could have been better!"
Positiv: "Great crew and very good legroom."
Positiv: "Great flight attendants left me alone to sleep."
Negativ: "Korean Air cabins always seem a little warn to me by about five degrees."
Positiv: "Excellent crew helping calm my anxious children."
Positiv: "Crew needs to not assume that Asian passengers are Korean as i was being converse in Korean throughout the flight."
Positiv: "Very hard working, responsive and caring crew. Kept the washrooms clean throughout the flight. Pretty good space between rows considering economy class. Lots of little touches like slippers and toothbrush."
Positiv: "Cleanliness & spacious leg room"
Negativ: "Serve the coffee/tea with the meal, not after."
Positiv: "Well equipped economy class. More leg room than others. Food is ok."
Negativ: "Other carriers tend to be cheaper(but also not as good)"
Positiv: "Short flight"
Negativ: "Dont have lots of option on movie"
Negativ: "would not accept my confirm check in on line"
Positiv: "nothing, i regret flying west jet but i had no choice bc it was the only option for my layover."
Negativ: "- boarding was late - take off time took forever (kept circling around) - no entertainment - uncomfortable seats - very loud plane compared to other airlines"
Negativ: "Short haul flight have got cramped seating. Entertainment offering is a bit little. Amenity packs are too basic: just contained flight paper sandals and toothbrush+toothpaste."
Positiv: "Everything except switching flights in Seoul."
Negativ: "We landed as scheduled at 5:10pm, but my next flight was scheduled to board at 5:55pm. You have to go (you should know this since it’s the country you’re based out of) a second security check in Seoul, so by the time I actually got out of security it was 5:55pm and my flight was already boarding. I had to run to my next flight and I barley made it. Showing up to my flight a sweaty mess after what felt like a mile run was not a highlight of my experience with Korean air. You guys seriously need to do some reconfiguring of your flights..."
Positiv: "Food. Entertainment system."
Positiv: "The crew was great."
Negativ: "I know you are not the only airline that does this, but the seats are cramped. I am not a big guy. I can't imagine what a heavier or tall person goes through in those economy seats."
Negativ: "Our flight got delayed 4 times and we moved gates 3 times. The communication on which gate we needed to go to wasnt good. We almost missed it cause we didint catch the last swit"
Negativ: "Crew's English skills could be better. No wifi or other connectivity options on a 13 hr flight."
Positiv: "More than enough seat space I was on seat 28. I actually slept most of the time which usually doesn't happen so I guess it was just that comfortable. Attendants were great and food was fair but can't really expect much for airplane food. I would definitely fly Korean air again."
Positiv: "The crew are very good."
Negativ: "Entertainment musically restricted."
Positiv: "Overnight flight to San Francisco, the crew is stellar. They are calm and friendly and speak English well. I liked the food options, I would recommend sticking with the American choices if you're not used to Korean food. The dinner was actually pretty good. Entertainment options are plenty, I watched 3 movies and a documentary. The flight maps and outside cameras are great, and it showed that the pilots were constantly trying to find smooth air while the first portion of the flight was bumpy. They found it and the rest of the flight was fairly smooth."
Negativ: "Aside from the turbulence, which is no fault to the airline, the only other issue was a smelly bathroom in the back that spread out a few rows. I wasn't sitting back there but I would have liked a freshener if I was in those back rows."
Negativ: "food bad, poor selection"
Positiv: "Excellent service"
Positiv: "Patience of the crew and flight attendants. It was a full flight with most, including moi, that had a lot of luggage (duty free included); the attendants managed to secure all luggage and get us settled for an uneventful flight."
Positiv: "Entertainment had a wide variety of choices. The food that I could eat was delicious and served with REAL silverware on REAL plates and cups. Amazing. The commitment to the environment and style is truly outstanding."
Negativ: "I have a severe food allergy, and all of the dinner options had the food I was allergic to. BUT! They were willing to give me a bunch of little foods to make a whole meal, and were truly sympathetic to my plight. I'd fly with them again"
Positiv: "food selection & crew courtesy"
Positiv: "I liked just about everything about this flight. From the food to the service to the movie selection, flying with them was great!"
Negativ: "Nothing! Great flight."
Positiv: "The service and food is good"
Negativ: "I did not like the fact that Korean Air's policy is to have the air temperature set at 24 Celsius. Who does that? Even in our homes, nobody has their temperature set so high, even in the cold weather months. It is ridiculous!!"
Positiv: "food was excellent, service excellent, I will fly Korea air in Asia whenever possible"
Negativ: "No plugs for laptops"
Positiv: "The flight was comfortable and on time. Nice seats, and the staff was very helpful and kind. Overall great experience with Korean Air. I definitely will be using their services again in the future."
Negativ: "The food was not the best in my opinion, but it was hot."
Negativ: "There is no information of ticket before issue the ticket, so I face the trouble.. finally my wifr lost return ticket"
Negativ: "The delay of 2 1/2 hours was difficult Arrived at 2 a.m. and not 1045 pm. No reason given for the delay"
Positiv: "Service was polite and fast."
Negativ: "Cramped seats"
Positiv: "Plane was on time and it was a large and full flight that got off the ground on time"
Negativ: "Difficult to get hand luggage on board as people had so many carry on items and there was no boarding by seat number"
Positiv: "The important thing is the comfy seat. It's pretty big and have a wide space for my long legs."
Negativ: "Not a lot of options for entertainment. I flied with Emirates before and it was a lot of musics and movies. however, for this special good deal, it was an amazing flight"
Positiv: "You can go on a free city tour if you are transiting at Incheon airport. Also fantastic public area for transiting customer with free showers, upholstered day bed, charge stations. Paid massages , Paid airport hotels or lounges with buffet."
Negativ: "There was nothing we didn't like about our flight to Seoul"
Positiv: "Seat comfort, space, and service."
Negativ: "Nothing was disliked on return flight"
Positiv: "Lot of space for legs and comfortable seats."
Negativ: "Nobody could find my reservation for a special meal and I ended up eating nothing"
Positiv: "Great food and friendly flight attendants"
Positiv: "Great service and entertainment"
Negativ: "Food was no good"
Positiv: "Fast Chaco in and nice crew"
Negativ: "The food was not great and no vegetarian options"
Positiv: "Customer service wss great! Good food. Great entertainment."
Positiv: "This was my first trip abroad and Korean Air made it extremely enjoyable! I greatly enjoyed the pillow, blanket, overall hospitality, the continuous offers of food, snacks, and drinks. The planes were very nice and didn't seem over crowded. Ticket and baggage clerks were amazing!"
Negativ: "Can't think of one think that I didn't like."
Positiv: "Korean Air always does a great job and they keep their aircraft and lavatory super clean. Food was tasty and very sufficient. Nice wine choices and they pour great whiskey."
Positiv: "Nice crew!"
Negativ: "The food sucks, the seats are hard and uncomfortable"
Positiv: "Courteous and attentive service. Generous with extras (e.g. wine, meals). The entertainment options (movies, TV, music) made the 13 hour flight pass quickly. I was even able to catch a few hours' of sleep thanks to the ample leg room and a seat that reclines more than 15 degrees. Finally, the fellow passengers (mostly Korean) were quiet and polite, which made the flight all the more delightful. This is definitely my goto choice for trips to Southeast Asia."
Positiv: "The economy seats were very comfortable with lots leg room in every row. The entertainment screens were nice with lots of selections. The attendants were very nice and helpful."
Negativ: "The food could be better spaced out and offer ask me more variety."
Positiv: "They are good. Nice short flight to Asia. Good selection on food and entertainment. Overall will fly with Korean air again :)"
Negativ: "Had some delayed issues in Korean to BKK. But still decent overall"
Positiv: "The food was great and so was the service."
Negativ: "The ride was a bit bumpy at times. I wish there is a foot rest in front for Economy class, just like Singapore Airline ."
Positiv: "The crew named Lucy was extraordinary,, the best I've experienced."
Negativ: "The seat was small, the food can't compare to Arab airlines, entertainment doesn't have much selection."
Negativ: "The temperature inside the cabin was too hot! It was warm and hot enough that chocolate I bought at duty free before the flight was melted!!"
Positiv: "China airlines service is very good"
Negativ: "Newer planes to Manila"
Positiv: "The seats reclined farther than any I’ve ever experienced (aside from Business or First Class). Attractive, friendly, and patient flight attendants. Very clean planes."
Negativ: "A better movie and music selection."
Negativ: "Delayed by two hours. Completely disorganized boarding process. Staff were not service oriented. Would not recommend China airlines to anyone"
Positiv: "Yes, and yes"
Negativ: "More new movies selection"
Positiv: "Very great!"
Negativ: "Hard to get better!"
Positiv: "The flight was fine. Everything went smoothly."
Negativ: "I was not allowed to recline my seat because the person behind me did not want me to recline."
Positiv: "Flight attendants are nice, quite some new movies are available"
Negativ: "Food is fine, but can be better"
Positiv: "Food is awesome!"
Negativ: "The seating and the earphones could have been better"
Positiv: "Living in novotel while staying in Taipei"
Negativ: "stuck in Taipei"
Positiv: "Even for a short flight there was a nice meal! Fantastic!"
Negativ: "Essen ist super und ich bin noch mit einer 747-400 geflogen und das Flugzeug ist sehr gut"
Positiv: "Services on the plane, flight schedule punctuality."
Negativ: "No dislike on this trip from LAX to Taipei."
Negativ: "I got sick on this flight, and the concern expressed by the crew was about 0. Also, they don't understand the meaning of ice water. Water, with lots of ice! Serving an American destination, they should know how much ice Americans like in drinks. Normally not a big deal, but when you really need to cool down to keep from barfing, it is important."
Negativ: "These are some of the narrowest seats I've experienced in a full-sized airplane. Please note, I am a normal sized human."
Positiv: "Warm service from check-in to destination. Counter staff arranged, without hesitation, upon my casual asking if could change to window seating and she did it with a smile (though I've web-checked in already). Service on flight was heart-warming too!"
Positiv: "I like the boarding because they went by zone. I also like the food and drink that was provided."
Negativ: "I didn't like the restroom it was too small to go number 2 in."
Negativ: "ran out of food options, was not given a choice and served meat I could not eat."
Positiv: "Flight was not full. Airlines assigned seats pretty spread out from one another; gave you more space. Good meals and service."
Negativ: "Nothing that wasn't out of anyone's control."
Positiv: "Crew was great. Food was okay. Great comfortable Flight"
Negativ: "Dis not get my sheets or pillow for the reclining seat. Movies are limited"
Positiv: "Always very nice great crew always I've made the flight 3 or 4 times now"
Negativ: "Still a little bit nicer if we had a bigger selection of movies"
Positiv: "Nice, clean planes. Nice staff."
Negativ: "Bland food."
Positiv: "Crew was nice"
Negativ: "The plane was kept really cold and entertainment system didnt work very well."
Positiv: "I didn't feel crammed."
Negativ: "Food was not great. No diet soft drinks."
Positiv: "same as above"
Negativ: "same as above"
Positiv: "All of stewardesses helped me a lot with their happiness. I love the way they answered their customer."
Negativ: "I didn't like the chair because it was quite small and I couldn't sleep well during the flight."
Positiv: "Food is good. I like cake and rice of China Airline. And I also was serviced well during the flight to San Francisco. The stewardess helped me a lot when I got trouble with my dizzy and more."
Positiv: "The service was great. But they didn't really cater much to vegetarians."
Positiv: "Very attentive staff Plenty of movie options"
Negativ: "Food was meh but that's common for airline food"
Positiv: "Decent sized seats with legroom"
Negativ: "No individual entertainment displays"
Negativ: "Our flight was delayed for 8 hours"
Positiv: "Professional staff"
Positiv: "Just want to give a shout out to China Airlines for our flight from LAX to Tapei - they were so great about making a card for my daughter's 12th birthday, along with a dessert. It really made the 14 hour flight so much easier and enjoyable. The crew was so great on both flights - thanks so much! :)"
Negativ: "It was much appreciated! I do wish being able to chose flights easier and having a number to contact them was available"
Positiv: "The staff immediately address we have kids on board. They gave my boys the drawing pad and stuff to play with. They manage to serve meal within a 2 hours flight and that was amazing."
Negativ: "The plane is a bit outdated, the remote on the side needs hard pressing in order to work. Seats are tight for flight over 8 hours, need to consider changing plane size. The flight delayed for an hour. boo! We already experienced delay when flying from Honolulu to Taipei. Not sure why their flights keep delaying."
Positiv: "they dont looked upset when you ask them for something"
Negativ: "the crew didnt provide beverages on the 2nd meal service. something happened (meal tray cant be pulled out) that made them busy. so, they went ahead and offered coffee and tea. to my thinking, do they expect that people drinks only those. plus they gave customers on the other sections beverages"
Positiv: "Service and flight was mediocre and flight time was longer than I thought."
Negativ: "Economy chair doesn't recline at all. It was a minial space compare other airline's international flight."
Positiv: "All of the staff were super helpful and friendly. Most were able to communicate in English as well. I would highly recommend requesting ahead of time a VOML (Oriental Vegetarian Meal). Although I was unsure of some of the asian vegetables used, all of the meals had a delicious flavor and always came with a side of fruit, a little desert, and a bun. For those skeptical of airplane food, this was definitely a safe bet!"
Negativ: "That they do not show what zone is boarding on the TV monitor near the boarding gate, so you have to listen carefully through several translations. The entertainment system while on flight was a bit out of date (quality of the screen was a bit poor), but they did have several good viewing options. I also found that all of the planes did not have a/c controls that you can automatically adjust."
Positiv: "Had entertainment that was similiar to international flights in Delta"
Negativ: "The food was pretty bad with bread being stale/tough and some of the main courses too greesy to eat."
Positiv: "The staff is extremely friendly, speak great English and attentive. They sat me in an aisle, as per my request since I'm a bit of a nervous traveler. I really appreciate that."
Negativ: "The boarding process took a long time and got delayed and seats were double and triple sat."
Positiv: "China Airlines has decent food menu and on-board entertainment. Overall a good flight experience."
Negativ: "I just hated the frequent delays."
Negativ: "Boarding was delayed"
Positiv: "The food was excellent, service equals any other airline I've flown on and better than most. The seats were comfortable and the entertainment selection was outstanding."
Negativ: "I can't think of a thing that wasn't to my liking."
Positiv: "I wish to commend a particular flight attendant on my CI7 flight on August 10 from LAX to Taipei. A young lady who I believe is called Jashe was especially helpful and attentive to me, and served me with very kindly. I believe she a strong asset to your organization, and wish to compliment her. Allen Wittenborn Seat 60C"
Negativ: "Seats were very narrow, even for economy class. The food on this flight was mediocre. I don't expect much in this class, but I did not find the meals very tasty."
Positiv: "Service was nice"
Negativ: "Late Old 747 Very very poor food"
Negativ: "Flight back had a 3.5 hour delay"
Negativ: "They lost my luggage and their response was "we don't generally track Our baggages. Our system doesn't do that.""