We flew First Class to LA from Denver on the Delta-branded contract airline - Sky West. On the way back, we flew First Class on a Delta Airlines owned jet, and the experience was so much better. The flights should have been comparable; but unfortunately cost-cutting by Sky West was evident.
Positiv: "The staff at Delta are always friendly and helpful and they were able to squeeze me onto a very full flight."
Negativ: "The main economy seats were far too narrow."
Negativ: "Not really an experienced flyer. Overall the flight seemed good. No issues with airline or airport. Just don’t understand self-important people that feel compelled to push the overhead storage limits with their bags."
Negativ: "Flight was delayed and completely packed so our family could not get seats together"
Positiv: "Love the fact that the head rests move to support your head better."
Negativ: "Ich hatte für meine Mutter und mich das Ticket zusammen gebucht jedoch haben wir keine Sitze nebeneinander bekommen. Nicht schlimm aber schon ärgerlich wenn das nicht von der Airline aus klappt und die Leute nicht Sitze tauschen wollen"
Positiv: "Toller Service"
Negativ: "No meal option and my video screen volume did not work"
Positiv: "Boarding was easy."
Negativ: "I am 6' 1" tall and weigh 220, so not out of the ordinary and I felt like I was stuffed into a sardine can."
Negativ: "Mehr Verpflegung mit Getränken wäre schön gewesen, aber an sich alles ok."
Positiv: "great crew!"
Negativ: "luggage. what a nightmare. I waited 30min for my luggage (after a delayed flight) only to be told by a fellow PASSENGER that some of our luggage was directed to a FRONTIER CAROUSEL. I then had to wait by that carousel till I found it. so much for "bags in 20min guaranteed""
Negativ: "90 minutes on the taxiway is not what you want"
Negativ: "Boarding at JFK.Always messy"
Positiv: "Boarding was quick"
Negativ: "No entertainment, plane was small"
Positiv: "Good entertainment selection and great crew"
Negativ: "Seats are more uncomfortable relative to other airlines"
Negativ: "First delay notification: 1 hour 20 minutes 1 hour later, Second delay notification: 3 hours 15 minutes 2 hours later: Third delay notification: 3 hour 50 minutes Fourth delay notification: 4 hours 25 minutes Fifth delay notification: 4 hour 32 minutes No explanation for reason. Last time flying Delta."
Positiv: "Early and middle seat was open!"
Negativ: "Coffee tasted like fish. :("
Positiv: "Entertainment choices were excellent, many new movies available, so I was able to see movies is been meaning to watch. There were drinks available."
Negativ: "The air vents barely trickle out any air anymore. No relief to be had. Airline crews say hi and goodbye but that doesn't make them friendly."
Positiv: "The crew on the airplane was great. We had 2.5 hours turbulences but the crew started to give out drinks as soon they got the ok from the pilot"
Negativ: "We went in LGA to the Baggage drop off and the employee there was super rude. On the flight to New York with Delta we had to check our carry ons at the gate because it wasn't enough room for bags in the airplane.so we asked when we checked our one suitcase if we can/should check our carry ons to avoid having to do it at the gate. The delta employee told me sure no problem. He checks in my one suitcase I purchased gives me the tracking paper and says ok have a good flight. I asked him so what is with our carry ons and he told us that that would cost 25$ and we can't check those in at the drop off?!?We ended up taking the carry ons with to the gate and then off course there wasn't enough room on the airplane that we had to check it in. And surprise it was free?? We had never issues with Lufthansa, icelandair etc. with checking our bags at drop off to not needing to carry it around and than still end up to check it at the airplane. Every airline has been more than happy that we volunteer to check our bags that they don't have the trouble at the gate."
Positiv: "We boarded close to on time, no hassles. Allowed my husband and me (retired military) to board early, thank you."
Negativ: "LAX security is awful. We never left the airport (arrived LAX from Sydney AU) yet were forced thru security again. Had to remove shoes, was scanned and "frisked" by TSA to get to Denver. To go to Australia, Denver TSA waived the removal of shoes, skipped the scan for the metal detector and no one touched me, ditto for LAX on the trip to Sydney. Where's the uniformity or standards for TSA?? Why did I have to be subjected to this garbage on the way home?? This is why I despise flying. It makes no sense to me. This ruined what was a great vacation."
Negativ: "Very little leg room."
Positiv: "JFK to Denver the flight Attendants were once again great. Lots of entertainment choices again. The usual rough air coming into DIA."
Negativ: "From JFK to Denver the seats were to close for leg room by an inch or two. The temperature was hot most of the flight."
Negativ: "Wir hatten uns für den teureren Direktflug entschieden - dieser wurde zweimal geändert, letztendlich hatten wir einen Stop in Orlando und sind viel früher losgeflogen als ursprünglich geplant - was zur Folge hatte, dass die Kids quasi nicht geschlafen haben weil wir mitten in der Nacht ankamen und zu allem Überfluss wurden unsere Sitzplätze geändert - in die Reihe vor dem Notausgang, an der sich nicht mal die Lehne zurückstellen lässt... also extrem wenig Platz wenn der Vordermann seine zurückstellt..."
Positiv: "Alle Flüge pünktlich, nettes Personal an Board, Essen gut, gerne wieder"
Positiv: "Love the built in tv’s with free entertainment."
Negativ: "The plane got delayed on the runway and the shut the engines off so the plane got super hot, but even after we got up in the air it never cooled down. Normally I’m freezing on flights, but I just sat sweating this whole flight. It was terrible."
Positiv: "I usually have had great experiences with Delta. The meal selection was limited. By the time they made it up to my seat they had run out of what we wanted. Also, the entertainment system at my seat and my husbands wasn’t working well. One of the bathrooms had a cabinets Tvst oliiiooooiiooooioiooiiiooiio"
Positiv: "The staff really helped me out getting on standby so that I didn't have to wait for a 9 hour layover. Overall great experience and great staff."
Positiv: "In a pinch they were able t"
Positiv: "Everything was perfect !! Staff friendly"
Positiv: "Great in every way"
Positiv: "Excellent piloting and cabin crew."
Positiv: "Der Flug fand immerhin statt"
Negativ: "Der Flug startete mit 4 Stunden Verspätung, die sich im halbstündige m Rhythmus ohne Angabe von Gründen aufbauten. Erst nach massiven Beschwerden mehrerer Kunden gab es schließlich ein Fläschchen Wasser."
Positiv: "It got me home, eventually."
Negativ: "Poor communication, a 6 hour delay followed by a 7 hour layover (during which we had to sleep on an airport floor because Delta couldn't offer us any hotel vouchers). Gate agents disappeared after 7pm becuase they were due to be done with their shifts when our flight was originally supposed to leave at 6 pm. It felt like we were trapped in the movie The Terminal. Oh! And our bag was misrouted, because that was just how things went those 2 days. All in all a 6 hour trip turned into 18 hours. I could have driven home in that amount of time!"
Negativ: "Check in lines were crazy long"
Negativ: "My daughter was stuck in SLC for 5 hours because there 1 cancelled flight and 1 delayed flight. It was very upsetting not knowing when she going to arrive in Denver."
Positiv: "First leg from San Diego was excellent."
Negativ: "Arriving in SLC discovered out flight to Denver was CANCELLED! Had to reschedule to the next day. Not fun!"
Negativ: "Langes warten für fliegen , Kamikaze Check in,"
Positiv: "Freundliche Service"
Negativ: "Flugzeug ist über die Jahre gekommen (Alt)"
Positiv: "App is good and convenient to use."
Negativ: "The app went down just as we were getting ready to board and luckily i had a printed pass and it took some extra time to check in."
Positiv: "really helpful and friendly service and nice seats."
Negativ: "We left late, it was delayed then maintenance issues. Twice. Seating was very tight and uncomfortable, no movies or entertainment at all. U.S. flights are the worst. Even on short flights with aeromexico outside the U.S. you get movies and food. Zero stars for comfort, food and entertainment."
Positiv: "free texting and entertainment!"
Negativ: "our flight was delayed half an hour."
Negativ: "I don't like that I already completed this survey several days ago and have been receiving reminders to do so. I guess you don't have a good system in place for knowing who has and has not completed your surveys. That's too bad."
Positiv: "The boarding process in Atlanta was as smooth as could be expected given that it was a full flight. I appreciated the gate announcer's suggestions to everyone about how to ease the overhead baggage crunch."
Negativ: "Economy is very tight quarters."
Positiv: "Friendliness of staff. Second flight was a newer plane - sweet!"
Negativ: "For a long flight perhaps a little more in the snack department."
Positiv: "Crew was all very nice"
Negativ: "Flying is always uncomfortable"
Negativ: "Excellent service excellent pilot"
Positiv: "Flights were both on time and boarded quickly. Crew was wonderful!"
Kein essen für Business Class Passagiere. Covid!
Leider gibt es heute für unsere Business Class Gäste nichts zu essen! Die Stewardessen schämten sich, die Eco feixte!
Ich hatte eigentlich das Niveau eines Linienflugs erwartet. Bekommen habe ich aber Billigflieger- Niveau. Das man für die Bordverpflegung zahlen muss, ist schon schräg. Das Stille Wasser und die 20g Schokoladentafel kann sich Lufthansa dann auch noch sparen, um den Gewinn richtig zu maximieren😡. Da kann man auch gleich mit Ryanair, easyJet oder sonst einem Billigflieger reisen.
Leider wurde unser Gepäck vom Mumbai Flug nicht auf den Basel Flug gebracht, so dass wir ohne Gepäck in Basel ankamen. Auch wurde diese Information wohl erst spät nach Basel gebracht,da wir dort ewig auf unser Gepäck gewartet haben bis wir informiert wurden. Das trübt den ansonsten sehr guten Flug.
Only reason I did bad on food and entertainment was because flight was a short flight.
The food in the morning could be better .
Wenn man schon genug für den Flug bezahlt kann man auch wenigstens umsonst Unterhaltung haben wie z.B. die Filme. Finde ich etwas unverschämt, dafür zu bezahlen müssen.
Das Boarding ist bei Lufthansa auch nach zwei Jahren Corona immer noch eine Katastrophe. Keine Ansage der Gruppen, so das alle gleichzeitig zum Boarding rennen. Das gleiche beim Aussteigen. Volle Gänge keine Ansage über einen geregelten Ausstieg. Leider kümmert sich die Lufthansa offensichtlich wenig um die Gesundheit der Passagiere.
Inwouldnt change anything on short flights within EU
Für einen Linienflug ok. Hygiene voll in Ordnung. Alles in Allem schon ganz gut.
This flight was nearly empty so there was plenty of room and no problems. Everything on time or early.
Positiv: "Flug war ok"
Negativ: "Parken auf Aussenposition. Obwohl kaum Flüge stattgefunden haben. Keine Treppe zum Aussteigen. 10 bos 15 minuten gewartet. Gepäck kamm dann 40 Minuten nach Landung am Band an. Unakzeptabel. Keib Wort warum. Passagiere sind offensichrlich nicht so wichtig"
Negativ: "Bereitstellung von Einreiseformulare Mexiko (Nutung der Flugzeit für das Ausfüllen)"
Positiv: "Die Crew war nett. Der Sitz war bequem."
Positiv: "quality of plane"
Negativ: "check in takes 30 minutes since my visa was in old passport"
Positiv: "Nette Crew, bequemer Sitz. Leckeres Sandwich"
Negativ: "WLAN dürfte doch auch gratis möglich sein ;-)"
Positiv: "Die Crew beim Boarding wie immer akkurat und freundlich. Leider gab es in der Eco nur ein Glas Wasser, was diesmal aber nicht kundgetan wurde (oder ich habe geschlafen und hab das nicht gehört). Danach war aber auch keine Motivation mehr vorhanden die ausgegeben Plastikbecher anzusammeln. Man sollte die einfach im Netz des Vordersitzes reinstecken. Naja ...."
Positiv: "The take off and landing was peaceful and on time"
Negativ: "I didn’t like changing boarding gate three times. The crew member was poor overall including the one providing service I must say."
Negativ: "das pathos"
Positiv: "Nette Crew"
Negativ: "Saukalt an Board. Erst nach fast der Hälfte des Fluges ist es gelungen, die Temperatur so einzustellen, dass es angenehm war. Das Gepäck ist mal wieder nicht mitgekommen. Lufthansa wird immer nachlässiger..."
Positiv: "Es gab wieder Getränke"
Negativ: "Neuer Sitzplatz Mittelsitz bei fast leerer Maschine (zuvor Gang Notausgang Reihe)"
Negativ: "Verpflegung fehlte kpl"
Positiv: "Alles prima Sehr guter aufmerksamer Service"
Negativ: "Statt Streichung des letzten Fluges am Freitagabend eine Durchführung des selbigen"
Positiv: "Gefallen hat mir, dass der Kapitän immer wieder den aktuellen Status zu unserem Aufenthalt in Linz mitgeteilt hat. So war sichergestellt, dass stets die neues Information zur Verfügung stand."
Negativ: "Die Verpflegung, als wir nach Linz umgeleitet wurden. Leider gab es nur Getränke."
Positiv: "Crew very professional"
Negativ: "More entreteiment on bord"
Negativ: "Getränkeauswahl sehr klein"
Negativ: "Same as previous"
Positiv: "The crew is amazing! We have comfort even in the economy class."
Negativ: "Der Flug hätte nicht storniert werden sollen."
Positiv: "Nothing except the crew were very efficient and helpful"
Negativ: "Economy seats. No recline. THAT IS NOT BUSINESS CLASS - This is a joke! Putting an empty seat in the middle does not make it business class. Mis-leading seat image when selecting seats. Shows Buisness class large and 2X2 and Economy at 3x3. When you get on the plane it just a one large economy plane with a mark in business "Extra space for you in the middle seat". Food was cold food - no hot food on the whole plane - only hot coffee. I am not paying 4 times the amount to get economy seats that I can get and most probably get lucky and have an empty seat next to me. STAR ALLIANCE IS REALLY GOING DOWN AND LUFTHANSA IS THE WORST. Will never travel Lufthansa business class every again."
Negativ: "Mehr als 2h Verspätung"
Negativ: "Die Koffer wurden einfach nicht verladen, da kein Platz mehr war. Und das zu Weihnachten."
Negativ: "Delayed flight barely catch the next one."
Positiv: "I was happy with everything stewardess where very friendly everything went smoth"
Positiv: "Sehr freundliches Personal. Moderne Maschine."
Negativ: "Boarding dauerte lang"
Positiv: "Crew tried its best to fulfill the needs of the passengers. Flight was overbooked."
Negativ: "No space at all for all the luggage."
Positiv: "Crew were excellent!!!"
Negativ: "Se headline"
Negativ: "One of the female flight attendants got impatient with a few passengers."
Positiv: "We liked mostly the crew, they were helpful, polite and efficient .entretaiment kept us distract during the long fly . Food was pretty good too."
Negativ: "The seats are very close to each other . The plane was taxing for a long time before or has a gate available ."
Positiv: "Das Flugpersonal war äußerst nett, sehr aufmerksam, sehr routiniert und sehr professionell"
Negativ: "Flight was canceled one hour before departure. There was no explanation except that the crew decided not to fly from Boston to Washington DC. We waited for two hours in a line to get rebooked. We lost our tickets on another flight connecting us to our final destination. Therefore, we had to re-book that flight and incur charges. Lufthansa Considers this consequential loss not responsible for fees incurred. This service is unacceptable and will make us reconsider ever flying this airline again."
Positiv: "The engagement of the crew. The coffee and cake. The attendant offered to help me with my bag to the door of the aircraft. The same attendant remembered to give me coffee later and provided the stir stick just as I was able ask for one. I felt cared for."
Negativ: "They ran out of the protein meal selections.e.g. Chicken I think. Pasta with sauce and one small cube of cheese with a little salad does not qualify as a balanced mealThe attendant tried to make up for it by giving me more cheese blocks."
Negativ: "We missed our flight bc our luggage was stuck on the plane for 1.5 hours and we missed our connection. After running around the airport, waiting on the phone for over 2 hours and in line for 45 minutes, we are booked on a later flight and hope to get home tonight."
Positiv: "I like everything about Lufthansa in terms of quality and service"
Negativ: "Punctuality. I fly lufthansa twice a week and I have yet to fly on time. There are always a delay."
Positiv: "Excellent overall. Much communication from the cockpit to explain weather delay etc. two meals transAtlantic. Genuinely friendly crew. Wine with economy meals a pleasant surprise, Electronic check-n and Gaye change alerts very smooth Lufthansa will be my first choice next time I fly."
Weg mit der Maskenpflicht! Sonst alles gut.
Die Maskenpflicht könnte man aufheben! Ansonsten alles gut.
Dienstleistung wurde nicht geliefert wie gebucht und ich musste trotzdem Stornierungskosten übernehmen. Nie wieder.
Mehr MNS Kontrollen während des Fluges, einige Fluggäste haben Maske nicht korrekt getragen Getränke Service inkludieren. Erwarte ich mir bei einer Premium Airline
keine warmen Getränke, Wasser oder Bier nur zum Kauf
Positiv: "The crew members were so sweet."
Negativ: "Flight was late. I missed my connection."
Positiv: "Super friendly and efficient crew. Tasty food, excellent, first rate service (business class)."
Negativ: "Business class seat was comfortable, though a bit too narrow; when seat was horizontal my arm was constantly falling in the aisle."
Positiv: "Schöner kleiner Flieger"
Positiv: "Austrian... einfach sehr pünktlich!"
Negativ: "Leider nicht pünktlich"
Positiv: "The flight attendants were quite personable and engaged."
Positiv: "Tolle Crew"
Negativ: "Abgeranztes Propellerflugzeug"
Negativ: "Sitzabstand und die Klimaanlage an den Füßen nicht so kalt stellen."
Positiv: "Freundlichkeit der Crew."
Negativ: "Die Turbulenzen. Leider nicht beeinflussbar."
Negativ: "Verspätung war unschön."
Negativ: "The Austrian airlines website is absolutely the worst and least user friendly that I've seen for an airline. I tried paying for my bags and it rejected half of the itinerary's bookings for no reason. It took a ton of clicks to get stuff done and I kept getting errors. Very limited movie selection."
Positiv: "Alles bestens gewesen. War wirklich positiv überrascht."
Negativ: "Fällt mir nichts ein"
Positiv: "Friendly crew"
Negativ: "Boarding was a little off because we had to wait longer than expected for bused to bring us to plane . They should have Waited until buses arrived and then had passengers go through the gates so everyone could remain seated at the gate and not wait 20 minutes while standing."
Negativ: "Terrible food and service"
Positiv: "Wifi onboard"
Negativ: "Wifi über paypal buchbar, aber Paypal verlangte SMS authentifizierung, was während des Fluges logischerweise nicht ging."
Negativ: "Personal am Gate überfordert und extrem langsam. Alles verspätet: Informationen, Boarding, Abflug, Ankunft, Aussteigen - wie bei Austrian "normal". Daher fliege ich mit Austrian nur dann, wenn es nicht anders geht."
Negativ: "Pünktlich abfliegen, schnelle Gepäckabwicklung, wenigstens noch eine salzige Alternative zu süß"
Positiv: "Crew was friendly and helpful, food was tasty and flight was nice and smooth."
Negativ: "It would be wonderful to have all seats the same as first class for a long distance flight."
Positiv: "Catering in business toll"
Negativ: "Verspätung. Leider jede Woche mittlerweile"
Negativ: "Gepäck könnte nicht an Zielort durchgecheckt werden Durchgeführt von Eurowings"
Positiv: "Pünktlichkeit, Freundlichkeit des Personals am Check-In und an Board."
Positiv: "nicht viel"
Negativ: "laut , eng , klein , unpünktlich"
Positiv: "Nettes Bodenpersonal"
Negativ: "70 Minuten Verspätung auf einem 40 Minuten Flug Nicht mal die Auswahl zwischen süß und salzigem Snack"
Positiv: "Everything from boarding, service on board, disembarking--- easy and efficient--polite and friendly"
Positiv: "From start to finish, Sevdije was in great hands. She had to be in a wheelchair, and there were three connecting flights in countries where she doesn't speak the language. It could have been so complicated, and everyone made it SO EASY. She was all smiles when she arrived in Boston. THANK YOU!!!!!!"
Positiv: "Very nice staff on board and timely departure"
Negativ: "Cold during the flight"
Positiv: "Um diese Zeit wird das Programm abgespult, da erlebt man selten highlights. Allerdings war die abgespulte Leistung i.O."
Negativ: "Leider war das Flugzeug sehr voll, somit war es unangenehm eng."
Positiv: "Das Flugzeug war sehr angenehm, vermutlich noch relativ neu. Das Entertainment-System fiel dadurch positiv auf, dass es funktionierte, viele praktische Auswahlmöglichkeiten. Vglw. gutes Essen, welches den Europäern auch freundlich serviert wurde."
Negativ: "Offenbar war ein Teil des Personals nicht ganz frei von Vorurteilen ggü. Asiaten. Die unterschiedliche Behandlung fiel bei einigen Gelegenheiten auf. Leider war das ansonsten angenehme Flugzeug sehr eng und voll besetzt."
Negativ: "Alte Maschine. Ein Stück abgepackter Kuchen"
Positiv: "Nothing at all."
Negativ: "Couldn’t get on the flight due to two cancellations of prior connecting flights. Utterly, totally unacceptable - and no explanation of why."
Negativ: "Flug ist ausgefallen"
Positiv: "Boarding was great. As it was a short there was no entertainment. I would have chosen N/A bit that wasn’t an option hence the one star."
Negativ: "I wish there was an option of a sandwich vice sweet or pretzels."
Positiv: "The attendants on Austrian air are all very nice and helpful. You can make any request of them or ask any question and they are happy to help. Great customer service. Arrived on time. Also, very good entertainment options!"
Negativ: "The seats are very uncomfortable on Austrian air. The only way I would fly them again would be if I had extra money for the exit rows with more leg room. Food isn't great, but no airline food is really great. Boarding was significantly delayed from what it said on the boarding pass, with no updates. But we arrived on time. Getting luggage after flight at Dulles took a really long time, but I think that is more of an airport issue as getting my luggage from another Austrian airlines flight to another airport was a breeze."
Positiv: "Dass es nur eine Stunde Verspätung war"
Negativ: "Dass Swiss gebucht wurde und Austria ihn durchführte, dass die Anschlussverbindungen nicht geklappt hat"
Positiv: "I get Airpoints with the flight, crew were lovely."
Negativ: "Flight was overbooked, so a few delays (as they were asking if anyone would layover to release a seat) and they were being very strict on the one bag per traveller, but that’s fair enough considering it was busy."
Negativ: "The plane was HUGE, too big. With such a big plane the crowd formed by the gate waiting to board was unmanageable. Also the giant plane felt like it was hard to maneuver during take off and landing. I would very much prefer a smaller plane. The touch screen in front of me was not always responding when I tried to tap the screen. The audio jack was also not working great; sometimes I did not have audio in my right earbud and I had to turn and fidget the plug. The earbuds provided by the airline did not even work when plugged into the screen, I had to use my own earbuds."
Negativ: "Beinfreiheit in der ersten reihe bescheiden. kein welcome drink. zuerst wird nach dem essen gefragt, serviert und dann kommt erst das Getränk. einmal wird nachgeschenkt, der rest nur nach Aufforderung. weder Erfrischungstücher werden gereicht, noch sonstige Aufmerksamkeiten. leider auch noch etwas über eine stunde Verspätung. alles in allem: bei einem 3, stunden flug in business class erwarte ich mir etwas mehr."
Negativ: "I had a weelchair and nobody assist me in Viene in Austria And I lost"
Positiv: "It was a total nightmare all Austrian flights they put us on were canceled !!! We did not leave Vienna for another 7 h a total nightmare all planes had technically difuculties !! Austrian airlines had total chaos !!!"
Positiv: "Der Flug ist pünktlich gestartet. Die Maschine machte einen ausgesprochen sauberen Eindruck. Das Flugpersonal war sehr freundlich."
Positiv: "The crew was friendly, seats were comfortable and boarding was prompt and fast."
Negativ: "The food was not good at all and the entertainment selection was so limited. This was so weird because coming back from Vienna it was the complete opposite."
Positiv: "The flight attendants worked very hard Patient and courteous."
Negativ: "Drinks are varied Food needs improvement The bread is low The vegetarian meal is poor"
Es gab einen Snack und gute Getränke. Besser Service als bei manch anderer Airline
Wrote in the previous message. Poor. Delayed flight and lost working day. 4.5h together to rebook the flight, get the hotel voucher, get to the hotel and check in. Insanely slow.
They canceled our flights that went on anyway.
Baggage drop-off könnte schneller sein, die FlugbegleiterInnen könnten freundlicher sein
Positiv: "Yes, Very good"
Positiv: "This Transavia Airlines is not good at all."
Negativ: "Many things cheaper does mean better."
Negativ: "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
Positiv: "Usual faultless KLM experience"
Positiv: "Great crew."
Negativ: "Ran out of business class meal. Substituted a Econ class."
Positiv: "Planes were on time and connections made."
Negativ: "One bag delayed as not put on flight and food could be better."
Positiv: "Customer care was super supportive"
Negativ: "Inflight sandwiches"
Negativ: "Everything was good"
Negativ: "Fix the damn KIOSKS at Vienna!"
Negativ: "Das ich jetzt noch nicht in nRennes bin sondern in Amsterdam hängen geblieben bin."
Positiv: "Top sympathische Crew"
Positiv: "Just as I expected. And I made my last connection easily."
Positiv: "Die Crew war nett."
Negativ: "Die Kabinenklimatisierung hat man nicht in den Griff gekriegt. In dem Bereich wo wir saßen war es sehr kalt und zügig, so dass wir und trotz mehrerer Decken erkältet haben. In anderen Bereichen haben sich die Gäste über zu hohe Temperaturen beschwert."
Positiv: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Negativ: "A queuing system would be better-it was a bit disorganised at Amsterdam!"
Negativ: "Die Lauf Wege sind zu lang aus Amsterdam."
Positiv: "Freundliche und aufmerksame Crew."
Negativ: "Sitze in der Business Class etwas durchgesessen."
Negativ: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
Positiv: "The crew is really welcoming"
Negativ: "The seats are too narrow and a bit too hard"
Positiv: "Service, entertainment and comfort - all very good. Really enjoyed the extra legroom in comparison with other airlines."
Negativ: "Just the AC was way too cold and they are not providing any blankets nor pillows"
Positiv: "The service crew was very nice"
Negativ: "Entertainment was broken so no movies etc. No pillows and no blankets because they ran out. Freaking cold during the flight. No vegetarian meal nor snacks."
Negativ: "Es war gute service im Flug. Ich fliege wieder mit KLM."
Positiv: "Crew was very engaging and service was good."
Negativ: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
Negativ: "Stornieren des Flugs. Keiner fühlt sich zuständig und der Kunde wird mit Arbeit und Kosten allein gelassen"
Negativ: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
Positiv: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
Negativ: "We had 4 hour delay causing a stop over at 3am. So yeah"
Negativ: "It was a connection flight from Manchester via AMS to HAJ. Transfer time in Amsterdam (offered by KLM) just 1 hr - so my baggage hasn't arrived in HAJ, at least one day delay! At airport HAJ I've heard that's usual that baggage can't arrive in one our! So I didn't understand why this flight was offered by KLM!"
Positiv: "was a standard flight, in a standard quality - nothing bad"
Negativ: "alles gut"
Positiv: "Crew was good"
Positiv: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
Positiv: "pünktlicher Flug Sehr nettes Personal Gute Verpflegung"
Positiv: "The service"
Negativ: "The food."
Positiv: "Unterhaltungsprogramm guter Service"
Negativ: "schon besser im Flieger gegessen"
Positiv: "Friendly staff"
Negativ: "Leg room"
Positiv: "Crew where awesone and the choice of entertainment was fantastic"
Negativ: "Seats way to close together"
Positiv: "Flying with KLM is a pleasure"
Positiv: "Efficient crew"
Negativ: "Long, slow line at check in. Not many new movies or tv shows"
Positiv: "Das Flugpersonal war freundlich, sehr aufmerksam und fürsorglich. Es gab genug zu trinken und gute Auswahl. Über eine Kleinigkeit zu essen freute ich mich auch sehr. Es war ein entspannter, angenehmer Flug. Danke vielmals."
Negativ: "Dass der Flug sich verspätet hat, hat mich persönlich nicht sehr gestört. Wenn aber jemand danach weiter fahren muss, oder einen Termin deshalb verpasst, könnte etwas nervig sein."
Positiv: "Everything was clean and well organized."
Negativ: "The flight was delayed 1 1/2 hours."
Positiv: "Board-Crew war sehr nett und das Essen + Getränke war natürlich auch sehr gut."
Negativ: "Leider muss man sagen dass das Boarding zu lange gedauert hat und manche Probleme mit dem Anschlussflug hatten. Noch dazu kummt dass mindestens 5 oder 6 Personen ihren Koffer nicht mehr bekommen haben unteranderem auch eine Freundin von mir was natürlich sehr ärgerlich ist."
Positiv: "Interior of the plane was clean. Smooth landing."
Negativ: "Pilot did not avoid turbulence"
Positiv: "The entertainment options were good."
Negativ: "Boarding was confusing and disorganized"
Luggage handling. Arrived in Johannesburg without my luggage. Communication regarding lost luggage is basically non-existent.
Made me check a bag that I have carried onto hundreds of flights . Caused me to miss my connection in Paris because I was flying a different airline and my bags didn’t transfer . The agent was rude and refused to listen. My mother who was three people in front of me in another line Carried the same bag on with no issues . Be consistent
Habe flug verpasst, Anschluss von Brest war zu knapp (30') mit 10' Verspätung v Start
Wrong advice was given by AF counter for the boarding by asking me to exit airport and then enter again , otherwise was ok .
Boarding and online chkin was very good, food was not to the expectations.
Poor communication from boarding staff, airport staff not a clue. Communication on board was un decipherable and airline lost baggage.
Negativ: "They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size"
Negativ: "Short and sweet"
Positiv: "Nette Crew, Privatsphäre und leckeres Catering"
Negativ: "Staff Curtsy and overall gestures!!"
Negativ: "Nur süße Snacks, nichts salziges"
Positiv: "Freundlichkeit des Personals"
Positiv: "Crew was great but at the airport they had us weight our carry on and then made us check it for 90 euro."
Positiv: "The seats were spacious and the crew was wonderful. The crew actually made the long flight more tolerable. Will seek out Delta/Air France for further international flights."
Negativ: "Die Bestuhlung der Business Class in der Boeing 777 ist unbequem. Es gibt wenig Ablagemöglichkeiten. Die Anordnung ist 2-3-2, und die Fensterplätze und der mittlere Sitz hat keinen Zugang zum Gang. Man muss bei diesen Sitzen die Nachbarn belästigen. Finde ich gelinde gesagt suboptimal."
Positiv: "Flight was on time."
Negativ: "In flight complimentary food and drink service could have been better."
Negativ: "We had a short delay"
Positiv: "Mit einer Ausnahme war die Crew wenig motiviert"
Negativ: "Boarding clusterf..."
Negativ: "Sehr laut! Eng gestuhlt"
Positiv: "The cue lines per zone are the most brilliant idea!"
Negativ: "After boarding began there was a backup after the gate en route to the plane. No explanation. The plane left an hour later than scheduled but seemed to arrive close to scheduled time."
Negativ: "It was a great flight can’t think of anything"
Negativ: "More chose in meals. I flew to and from within a week. All I had were chicken, chicken and chicken for snack too."
Negativ: "4 Stunden Wartezeit am Flughafen leider zu lang:("
Negativ: "Air conditioning too cold. Wasn't offered an evening meal. My luggage went missing and I'm still waiting for it to be delivered."
Negativ: "I have never been in a situation were a flight has been delayed due to the co-pilot suffering a knee injury prior to take off. A request for a doctor on board after an hour or so and then having to leave the plane and then re-board after about 40 minutes was quite bizarre."
Negativ: "Flug kommt Mitten in der Nacht in Paris an. Da die Verbindung zum Anschlussgate noch geschlossen war, mussten wir formal nach Frankreich einreisen um zum Gate nach München zu kommen. Dort darf man sich im ungeheiztem Gate noch mindestens 2 Stunden die Zeit vetreiben."
Positiv: "Die Crew war nett"
Negativ: "Sitze waren sehr verschlissen, bzw. funtionierten teilweise nicht. Bordunterhaltung war nur auf einem Monitor möglich der andere Monitor funktionierte nicht."
Positiv: "The flight crew on the flight was amazing. Went beyond basic needs and requirements."
Positiv: "Nette Besatzung, Kleiigjeit zum Essen und Trinken"
Negativ: "Sehr wenig Platz, wenig zum Essen"
Negativ: "Long delays to go through security screening and then further delays as the plane was still being fueled at departure time."
Positiv: "Flug war kurz, dennoch gab es Getränke. Das war super!"
Positiv: "Flugpersonal war außerordentlich aufmerksam und freundlich. Der Flug mehr als entspannt. Auch das Essen war super!"
Positiv: "Alle ok, Personal freundlich zuvorkommend"
Negativ: "kleiner Snack mit Kaffee, alles gut für den kurzen Flug."
Negativ: "Flight was delayed, seated in the last row and non adjustable seating, so very little leg room. Dis-enbarkment was very slow."
Positiv: "Food has improved a lot on business class. Meals are more creative."
Negativ: "Water bottles not given out unless ou ask for it. Crew needs to better trained with how to handle business class..."
Positiv: "Absolutely everything perfect."
Negativ: "Through my own fault I ordered a different seat instead of window seat. :)"
Positiv: "The crew were nice."
Negativ: "The boarding process was horrible and it involved climbing down steep stairs from the air tunnel to the tarmac to board a bus that took us to a far distance where the plane was parked. Had to new walk in the sweltering heat to the plane can climb up steep stairs in the heat! We were now kept in the plane for another hour with no aircondotion. It was boiling hot in there. We had to use the safety manuals to fan ourselves. We eventually left late and got to Lagos one and half hours we were meant to get there. Lastly not all the luggage arrived. Two days into my arrival and I am yet to get all my luggage. It was truly a horrible experience which was echoed by fellow passengers."
Negativ: "Screen broke half way through flight. Food was poor"
Negativ: "Couldn't make the connection....Overall....an aweful experience!"
Positiv: "Yelling, cheering and literally rolling in the aisle made for a really annoying flight"
Negativ: "Infusions bad behavior. Also, flight number was changed and AF. Was understaffed to handle questions on squirrelly luggage check."
Negativ: "CDG is a monster. The distances are long . The signage is poor and when I asked for directions the diirections I got were wrong."
Positiv: "Sometimes you get surprised, with this specific flight, we had an excellent young and perfect cabin crew. Thanks, Joon!"
Positiv: "Fine for a 45-50 minute regional flight."
Negativ: "Wouldn’t be great for long-haul flights."
Positiv: "Flight landed 15min ahead of schedule. Good seating (29C in 777-300 ER), Good choice on entertainment program, also in german language."
Negativ: "Ordered meal not available (ok, AF staff was on strike)"
Positiv: "Während des Nachtflugs war es ziemlich kalt in der Kabine. Aber es gab eine Decke und ein Kissen. Das war gut! Leider wenig Deutsche Inhalte auf den Entertainment Bildschirmen am Vordersitz. Sonst alles super!"
Positiv: "The space and the people"