Finde günstige Flüge von Wien nach Cancún

Positiv: "The crew and entertainment"
Negativ: "Nothing"

Positiv: "The crew was nice, the food was really good, the plane was clean, and they used reusable silverware and plates to avoid waste."

Negativ: "Vepflegung: käsesändwich nicht sehr angenehm"

Positiv: "Sauberkeit.Gut Informiert"
Negativ: "Das Verpflegung"

Positiv: "Das a la carte Menue war sehr gut, kein Vergleich zum normalen essen"
Negativ: "der Gang ist ziemlich eng zum laufen"

Positiv: "Genügend Beinfreiheit, nettes und zuvorkommendes Personal"
Negativ: "Einstieg ins Flugzeug bei schlechtem Wetter war eher unangenehm"

Negativ: "Grosse Verspätung, alte und unbequeme Sitze"

Positiv: "Both the flight crew and the flight attendants were great. It was the smoothest landing I have had it quite dome time"

Positiv: "Die Crew war nett und da war trotz guter besetzung des Flugs genügen Platz für Handgebäck in den overheads"
Negativ: "Wir hatten Pech, da wir wahrscheindlich im ältesten Flugzeug der Flotte flogen. Wir sind gut angekommen aber mit etwas modernerer innenaustatung wre das ganze noch angenehmer gewesen."

Positiv: "3 - 2 seat arrangement and lots of leg room. Excellent boarding."
Negativ: "Bread of sandwich was dry."

Positiv: "Die Crew war OK, die Monitore waren gut, die Maschine der Edelweiss eine A330-300 (Chäsrueg) ist eher neu, sieht man auch an den WC"
Negativ: "Der Sitzabstand ist eine Katastrophe und auf keinem Fall 31inch wie es auf Seatguru steht und wird mich davon abhalten jemals wieder Edelweiss zu fliegen, jeder Passagier über 170cm wird leiden."

Positiv: "Bequeme Sitze mit genug Beinfreiheit"

Positiv: "Crew Was very friendly , smiley, and welcoming."
Negativ: "Movie selection could have been better, but was ok."

Positiv: "ausgesprochen nette und zuvorkommende crew"
Negativ: "WiFi auf allen Flügen, mehr Informationen über die App"

Positiv: "Crew was great"
Negativ: "suddnely delay of 30 Minutes , then waiting in the plane all in all 60 Minutes - thats a long time for a long distance flight"

Positiv: "Die Besatzung auf diesem Flug war ausserordentlich. Sehr nett und aufmerksam."

Negativ: "Seats are tiny and uncomfortable!"

Positiv: "Nette Crew, wie immer. Schoggi am Ende. Bequeme Sitze."
Negativ: "Wartezeit am Gepäckband und verspätete Ankunft resultierend in 40min Wartezeit."

Positiv: "Pünktlichkeit"
Negativ: "Das Sandwich ist nicht zum verzehren, kalt und fast keine Inhalt"

Positiv: "Ja"
Negativ: "Zügiger einsteigen."

Positiv: "most of the flight attendants were excellent except one particular one who was basically yelling at passengers. she had a a logo or a badage on her that identifies her as a manager or a crew lead. she had poor manners and need major improvement"
Negativ: "the seats are small and very small space in comparison to Lufthansa"

Positiv: "The pilot had to land with rough wind, he did a good job and the peace of chocolat we always get leaving the plane."
Negativ: "Swiss was delayed for in total 1 hour (start incl. landing), the sandwiches with Swiss are terrible in general, nothing extra to drink or eat although the delay and time of flight made it impossible to have dinner."

Negativ: "Crew was rude and slow"

Positiv: "Die lockere, freundliche Art des Personals. Trotz günstigem Tarif erhielt jeder ein kleines Sandwich...vielleicht aufgrund der 45 Minuten Verspätung, was ja nun einfach passieren kann."

Positiv: "Pünktlich, ausreichender Sitzabstand, freundliches Personal."

Positiv: "Attendants were attentive and efficient"
Negativ: "Getting from one the deplaning pad to a gate on the opposite side of the airport was daunting given that we were running 1/2 hour behind schedule. We made it with barely enough time, but our luggage did not."

Positiv: "Keine Vepflegung und Unterhaltung. Ganz normal fūr einen 50 Minuten Flug"

Positiv: "Sehr freundliche Personal ."
Negativ: "Verspätung"

Negativ: "Essen war gut."

Positiv: "Besatzung war heute wirklich super und sehr zuvorkommend!"

Positiv: "All of them are friendly...good service with snacks not like others airline to travel no snacks and drink but Swiss they have a snacks"

Negativ: "Special Meal war nicht wie bestellt verfügbar."

Negativ: "Verspätung"

Positiv: "Es war alles im grünen Bereich, wenn man einmal vom allgegenwärtigen Sound von gefühlt 100 übermüdeten Kleinkinder und Babies absieht. Die Sandwiches schmecken gut und die Biberli auch. Eine gute Verpflegung für einen solch kurzen Flug."
Negativ: "Schade, dass der Flug so spät ist. Ich sags jetzt trotzdem, auch wenn laut Watson nun alle Flugbegleiter/innen mit den Augen rollen werden: Ich vermisse den Tomatensaft. Er befriedigt mein Bedürfnis, ein Glas in der Hand zu halten und gleichzeitig etwas salziges zu mir nehmen zu können."

Positiv: "Sehr nette Crew"
Negativ: "-"

Positiv: "Personal sehr freundlich."
Negativ: "In Wien wieder einmal Chaos beim Boarding, da kein priority aufgerufen wurde. Essen in der Business sind nur noch drei winzige Häppchen."

Positiv: "Everything"

Positiv: "On time, friendly and incredibly efficient. Runs just like trains, just at a higher elevation!"
Negativ: "For the home of Emmentaler I expected a bit more taste from the cheese sandwich."

Positiv: "There wasn't much that stood out as likable. The food was pretty good."
Negativ: "The plane was too hot. I asked multiple times throughout the flight for the temperature to be reduced, and it was not. I was wearing light jeans and a short sleeve shirt, and I was sweating all flight. Each time I asked throughout the duration of the flight, I was told it take a while for the temperature to decline. It's one thing to be uncomfortably warm on a flight; it's another thing when the flight crew lies to you. Further, I was not the only one to request that the temperature be reduced. This made an 11 hour flight particularly miserable."

Positiv: "Netes Personal, Gutes Essen, Viel Essen, Schöne Sitze"
Negativ: "Bordunterhaltungssystem stark veraltet sowie nicht funktionsfähig (Flugkarte fehlt, Filme werden mit extremen Bildstörungen abgespielt, Sehr schmaler Sitz, wenig Beinfreiheit, Ein Flug mit United ist da sogar besser!!!"

Negativ: "Kurzfristiger Wechsel des Flugzeugs, Änderung des Sitzplatzes"

Positiv: "The crew was great and the flight itself was fine"
Negativ: "The checking in experience was chaotic. I was told I was on standby for my connecting flight to New York. The flight was delayed by almost an hour and a half."

Positiv: "Crew war trotzdem bemüht"
Negativ: "Getränke vorab fürs lange warten wären gut gewesen. Die Hitze im Flugzeug war unerträglich, die letzten 20 min. wurde es dann doch noch besser."

Positiv: "Sehr freundliches Personal am Check-in"
Negativ: "Keine Lademöglichkeiten/ Steckdosen etc. Im Flieger"

Negativ: "We didn't even make this flight."

Negativ: "Duty free---The plane was not able to take credit cards because machines not working and that was the same problem on flight ZRH to BCN. The power adaptor I wished to purchase was not available nor was a 2nd umbrella. Page 90-91 of your Duty Free Magazine."

Positiv: "Food and crew were great, very friendly and perfect with timing of serving meals"
Negativ: "The boarding kind of scrambled. The head phone connection bad for my headphones, I had sound only in my left ear. The screen had very poor resolution but selection of movies was goood."

Positiv: "The food."
Negativ: "They didn't offer hot drinks like coffee/tea."

Positiv: "The crew was amazingly kind and hospitable. The captain kept us informed continually of any changes which is something that as a passenger one really appreciates."
Negativ: "As always, the economy chair area are small but roomier than other airlines."

Positiv: "Flug war ok"
Negativ: "Parken auf Aussenposition. Obwohl kaum Flüge stattgefunden haben. Keine Treppe zum Aussteigen. 10 bos 15 minuten gewartet. Gepäck kamm dann 40 Minuten nach Landung am Band an. Unakzeptabel. Keib Wort warum. Passagiere sind offensichrlich nicht so wichtig"

Positiv: "Customer service by the crew"
Negativ: "Lufthansa still charges full price like usual, but on a 8+ hour flight to serve a cat size meal of pasta soaked in some pesto sauce is unacceptable! Thank god I had lunch at Frankfurt before departure! Covid-19 should not be an excuse for lack of services! I work for a company which falls into the Essential business category and despite the pandemic we NEVER EVER compromised with the top quality of our product! I am so dissatisfied with Lufthansa and what they have become, pale shadow of a great company, very sad...."

Negativ: "Hygieneplan scheint nicht vorhanden zu sein. Boarding ohne Abstand und aussteigen unter chaotischen Zuständen. Reihen werden zum Ausstieg aufgerufen, obwohl der Gang noch völlig blockiert ist mit anderen Passagieren. Anti Covid-19-Maßnahmen scheinen hier noch ein Fremdwort zu sein. Sehr enttäuschend und beängstigend. Andere Airlines (Swiss) sorgen für ein besseres Sicherheitsgefühl."

Positiv: "Nette Crew, bequemer Sitz. Leckeres Sandwich"
Negativ: "WLAN dürfte doch auch gratis möglich sein ;-)"

Positiv: "Service super, pünktlich und perfekte Landung/Abflug!"

Positiv: "Boarding was fast and practical"
Negativ: "Food and beverage"

Positiv: "Nette Crew"
Negativ: "Saukalt an Board. Erst nach fast der Hälfte des Fluges ist es gelungen, die Temperatur so einzustellen, dass es angenehm war. Das Gepäck ist mal wieder nicht mitgekommen. Lufthansa wird immer nachlässiger..."

Positiv: "Comfortable seats"
Negativ: "Meals and entertainment"

Negativ: "Food was poor. Movie options limited and the software frequently froze and needed rebooting."

Positiv: "Crew war informativ bezogen auf Verspätung. Bremsen in Bremen sehr fragwürdig. Kein Grund in Bremen so stark zu bremsen."
Negativ: "Landung mit Stop übermässig stark gebremst. Bin jahrelang selbst in Bremen gelandet mit viel grösserem Flugzeug. Nie Problem gehabt. Mopedflieger von Cityline brauch so eine Bremsung nicht total unkomfortabel für die Pax"

Positiv: "Gefallen hat mir, dass der Kapitän immer wieder den aktuellen Status zu unserem Aufenthalt in Linz mitgeteilt hat. So war sichergestellt, dass stets die neues Information zur Verfügung stand."
Negativ: "Die Verpflegung, als wir nach Linz umgeleitet wurden. Leider gab es nur Getränke."

Negativ: "Schlechtestes Bordessen seit Jahren. Alles vollkommen geschmacklos. Chicken Curry richtig schlecht, wie es gut geht zeigt United. Ein vertrocknetes Brötchen als Beilage dass eigentlich niemandem mehr angeboten werden kann."

Positiv: "Guter Flug"
Negativ: "Aus einem unbekannten Grund kam die Crew verspätet, daraus wurde eine halbe Stunde später gestartet."

Positiv: "Crew very professional"
Negativ: "More entreteiment on bord"

Negativ: "Same as previous"

Positiv: "The seat was good, and the crew was great."
Negativ: "Boarding at the gate, and not having to take the bus."

Positiv: "Wir sind First Class geflogen, hatten Sitze in der Mitte nebeneinander. Trotz des streckenweise holprigen Flugs hatten wir es sehr bequem. Freundlichste Betreuung während des gesamten Fluges. Wegen der Kaschmir-Krise wurde der Flug umgeleitet und dauerte ca 40 Minuten länger. Wir konnten den buchstäblich erstklassigen Service also länger nutzen. Die Flugbegleiterinnen hatten in der Ausnahmesituation alle Hände voll zu tun. Wir haben uns trotzdem bestens betreut gefühlt."
Negativ: "Das laktosefreie Menü war nicht auf First-Class-Niveau."

Positiv: "Gute Verpflegung und Betreuung während des Fluges (Getränke)"
Negativ: "Kabinenpersonal hat sich ständig laut privat unterhalten (mein Sitz war direkt vor dem Service-Bereich...)"

Positiv: "professioneller Empfang am Gate trotz Verspätung infolge Verspätung des vorausgehenden Fluges..."

Negativ: "Pünktlichkeit"

Positiv: "The crew is amazing! We have comfort even in the economy class."

Positiv: "Nichts"
Negativ: "Der Flug hätte nicht storniert werden sollen."

Positiv: "nette crew"
Negativ: "obwohl wir über 5 stunden im Flieger waren, war es ein Kurzstreckenflieger ohne jeden Komfort und wir bezahlten aber Business Class Preise! Da lobe ich mir British Airways!"

Negativ: "Delayed flight barely catch the next one."

Positiv: "A320neo. Gut gelauntes Bordpersonal trotz verzögerter Abreise und später Ankunft"
Negativ: "Kommunikation der Verspätung am Flughafen. Recht plötzlicher Gatewechsel trotz absehbarer Verspätung. Zu wenig Vorfeldpersonal für zeitgerechte Verladung"

Positiv: "Sehr freundliches Personal. Moderne Maschine."
Negativ: "Boarding dauerte lang"

Positiv: "Selten einen guten und reibungslosen Flug gehabt wie eben mit Lufthansa. (Sonst meist BA, Easyjet oder Eurowings) Gab ein leckeres Pausenbrot (Salami oder Käse) und Getränke. Heutzutage nicht mehr selbstverständlich. Flug war pünktlich, trotz 25 min Taxi in LHR. Bequeme Sitze und sauber! Verständliche Durchsagen in angemessener Lautstärke (DE und engl), bin überrascht. Angenehme Kabinentemperatur (auch nicht selbstverständlich)"
Negativ: "Leider startet Lufthansa vom Terminal 2. Liegt ungünstig, wenn man mit Auto oder Bus an-/Abreist, weil erst der ganze Flughafen umfahren werden muss. 8kg Handgepäcksregelung ist echt nicht zeitgemäß und eine schickane. Mit Laptop, Tablet, Rasierer, Ladekabel und 1x Wechselkleidung knackt man das ganz schnell. Lufthansa Group ist bei manchen Flügen penibler als Ryanair! Es müssen ja keine 23kg sein, aber selbst KLM bietet 12kg."

Negativ: "Flieger startete zu spät und kam mit noch mehr Verspätung in Frankfurt an. dort wurde keine Treppe ans Flugzeug geschoben. Dann mussten alle in den Bus steigen. Viele versäumte Anschlussflüge, Menscheb sehr unglücklich. System Versagen von Lufthansa und Fraport zusammen"

Positiv: "Lufthansa are excellent. Makes the US carriers look awful in comparison. Good seats, great service, on time, zero complaints."
Negativ: "Nothing"

Positiv: "Great film choices, short flight time - no delays. The flight was relatively full but I experienced no discomfort and the food was good. I think they ran out of one option but this didn't bother me as it wasn't my choice."

Positiv: "Der Flug starte pünktlich"
Negativ: "Eine der Flugbegleiter war nicht so gut gelaunt"

Positiv: "We liked mostly the crew, they were helpful, polite and efficient .entretaiment kept us distract during the long fly . Food was pretty good too."
Negativ: "The seats are very close to each other . The plane was taxing for a long time before or has a gate available ."

Positiv: "Das Personal war sehr zuvorkommend jung und wirklich nett! Alle Ansagen im Flugzeug waren ausführlicher und netter als für gewöhnlich"

Negativ: "I missed the flight to Manchester due to delay in the flight to Munich"

Positiv: "Very good flight in business class. Comfortable seats and great service."

Positiv: "Angenehmes Personal. Abwicklung wie gewohnt."
Negativ: "Der vorausgehende Flug war verspätet lautes Rauschen in der Kabine offenbar durch Hilfsaggregat."

Positiv: "Kind wurde von Flugbegleiterinen unterhalten, gut verpflegt Flugpersonal war sehr freundlich, sehr aufmerksam, besser geht kaum"

Negativ: "Der Flug ist nicht pünktlich gestartet. Informationen kamen sehr spät. Bis zum Zeitpunkt des eigentlichen Boardings war der Flugstatus pünktlich. Aus nicht ersichtlichen Gründen wurden bereits zuvor Flüge von LH und EW nach MUC annulliert. Erst gegen 21 Uhr erfolgte die Snkündigung dass 21:45 die neue Abflugszeit wäre. Gestartet ist die Maschiene dann um 22:05 Uhr. Die Kommunikation war sehr schlecht, das Bodenpersonal schloss bis zuletzt keine Annulierung aus."

Negativ: "I havent gotten on a flight yet."

Positiv: "Personal sehr freundlich, Flugzeug modern und sauber, Flug pünktlich"

Positiv: "Flug war über pünktlich, wenn auch die fehlende Parkposition in Frankfurt den Zeitgewinn wieder wett gemacht hat. Einstieg war problemlos. Crew sehr motiviert und mit Freude bei der Sache."
Negativ: "Das Ei beim Frühstück gewohnt geschmacklos. Ansonsten war das Essen okay."

Positiv: "Lufthansa is an efficient operation."
Negativ: "1. The comfort in economy class was insulting and horrible. I am 6'3", 175lbs and was trapped in one uncompromisingly uncomfortable position for 8+ hours. Torture is a word that comes to mind. If I were a smaller sized person, 5'8" or less, perhaps this may be acceptable, but for anyone over 6'. forget it. You must pay loads extra to be given a respectable seat. I am hopeful that I don't develop a blood clot from this flight. This lack of room is a seriously dangerous situation for many people on long-distance flights. 2. The seat recline feature added further insult to the mix. Once airborne, the lady in the seat in front of me sent her seat into what was left of any personal space or legroom I had. The video screen on the setback in front of me was literally 6" from my face now. Several people who were also of taller size complained, one was so adamant about retaining his space that he fought verbally with the lady in front of him, and eventually a stewardess had to be called. My wife complained on my behalf, and was able to get the lady in front of me to reposition her seat, but eventually, I noticed it somehow found its way back to recline again. I know Lufthansa is not alone with this predicament, but something HAS TO BE DONE to fix this huge problem with air travel. 3. The food on the flight to Germany was way better than the return trip. The meal consisted of mushy carrots, greasy mashed potato-like side, and a piece of OK chicken smothered in 'Murican BBQ sauce. I was insulted. Lufthansa had been better than this in the past. Oh, and the dinner roll was so dry and crumbly, it could have been weeks old. The snack before landing was called pizza, but I wouldn't call it that It was a bunch of tasteless dough, a little bit of tomato like sauce and a smattering of cheese. I wish Lufthansa would stick to what they do best; German-influenced food. Be true to who you are. Most people I know love German food, and I always have looked forward to LH food selections. Not now."

Positiv: "Flugpersonal war sehr freundlich und hilfsbereit. Boarding ging auch sehr schnell."
Negativ: "Auf unserem Langstreckenflug bekamen wir zwei Mahlzeiten. Leider war bei beiden Malen ein Gericht aus, sodass ich immer das bekam, für das ich mich nicht entschieden hätte... Cola war nach ca 1h komplett aus"

Negativ: "Pretty good. Great crew."

Negativ: "schlechtes catering in business class. service ist absolut unpersönlich. hier stimmt preis Leistung überhaupt nicht"

Positiv: "Our next trip we may use the airline again but try a different series aircraft. The flight was smooth and on time. The crew was friendly and helpful."

Negativ: "I tried to reschedule due to a death in the family and due to the "small print" this was not possible. Then when I did travel, it turned out I didn't have the right for a piece luggage (again "small print"). I paid for the extra piece and I was double-charged (same amount withdrawn twice). Now I have opened a complained with Austrian and they haven't responded so far."

Positiv: "On time, punctual and efficient. Just what I would expect from Lufthansa."
Negativ: "This was a 747, but in economy they've configured it with newer 10 across rows like they do on the new Dreamliner, which I hate. These new seats are much narrower in width (not ideal, but fair enough, the airline wants to maximise capacity) and much harder to sit on for a long haul flight (much less ideal, after a couple hours, the seats were just plain uncomfortable, by the end of the flight really unbearable). The food (pasta) was not particularly good and not to the usual standard I expected for Lufthansa. Staff were efficient, but not particularly friendly. To be honest, I've had better flights in terms of comfort on the likes of Ryanair and Thomas Cook."

Positiv: "Boarding & Flug komplett im Zeitrahmen. Das Personal war locker und zu Späßen aufgelegt, vielleicht ein wenig übertrieben, Dennoch eine gute Betreuung in einem kaum besetzten Flugzeug."
Negativ: "keine Auffälligkeit..."

Positiv: "Flug leider nicht pünktlich gestartet"

Positiv: "Boarding was efficient and the crew were nice."
Negativ: "the seating is horrible. it was the tightest seating I've ever experienced."

Positiv: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"

Positiv: "Everything perfect and arrive to destination on perfect time."
Negativ: "All positive."

Positiv: "Confort and kindness"
Negativ: "It was too cold"

Positiv: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Negativ: "Flight was delayed, had to run to my next connection flight."

Positiv: "Flight arrived on time"
Negativ: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."

Positiv: "Customer care was super supportive"
Negativ: "Inflight sandwiches"

Positiv: "Crew was great and helpful despite oversight in my special meal."
Negativ: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"

Negativ: "Fix the damn KIOSKS at Vienna!"

Negativ: "Das ich jetzt noch nicht in nRennes bin sondern in Amsterdam hängen geblieben bin."

Positiv: "Crew was nice and pleasant"
Negativ: "Flight very late"

Positiv: "Top sympathische Crew"

Positiv: "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
Negativ: "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"

Positiv: "Die Crew war nett."
Negativ: "Die Kabinenklimatisierung hat man nicht in den Griff gekriegt. In dem Bereich wo wir saßen war es sehr kalt und zügig, so dass wir und trotz mehrerer Decken erkältet haben. In anderen Bereichen haben sich die Gäste über zu hohe Temperaturen beschwert."

Positiv: "Great plane and staff"
Negativ: "Delayed"

Positiv: "Unkompliziert"
Negativ: "Die Lauf Wege sind zu lang aus Amsterdam."

Negativ: "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."

Positiv: "Freundliche und aufmerksame Crew."
Negativ: "Sitze in der Business Class etwas durchgesessen."

Positiv: "The seat was a little uncomfortable but the crew were amazing."

Positiv: "Service, entertainment and comfort - all very good. Really enjoyed the extra legroom in comparison with other airlines."
Negativ: "Just the AC was way too cold and they are not providing any blankets nor pillows"

Positiv: "The service crew was very nice"
Negativ: "Entertainment was broken so no movies etc. No pillows and no blankets because they ran out. Freaking cold during the flight. No vegetarian meal nor snacks."

Negativ: "pünktlichkeit"

Negativ: "Es war gute service im Flug. Ich fliege wieder mit KLM."

Positiv: "Nichts"
Negativ: "Stornieren des Flugs. Keiner fühlt sich zuständig und der Kunde wird mit Arbeit und Kosten allein gelassen"

Positiv: "Nice attention and good food. Plane and seats are confortable"

Negativ: "It was a connection flight from Manchester via AMS to HAJ. Transfer time in Amsterdam (offered by KLM) just 1 hr - so my baggage hasn't arrived in HAJ, at least one day delay! At airport HAJ I've heard that's usual that baggage can't arrive in one our! So I didn't understand why this flight was offered by KLM!"

Positiv: "was a standard flight, in a standard quality - nothing bad"

Positiv: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Negativ: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"

Positiv: "super"
Negativ: "alles gut"

Positiv: "Alles ok"

Positiv: "pünktlicher Flug Sehr nettes Personal Gute Verpflegung"

Negativ: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."

Positiv: "Unterhaltungsprogramm guter Service"
Negativ: "schon besser im Flieger gegessen"

Positiv: "Crew where awesone and the choice of entertainment was fantastic"
Negativ: "Seats way to close together"

Positiv: "Flight crew very nice"
Negativ: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"

Positiv: "The flight was perfect! Great food,movies and I even got to sleep !"
Negativ: "All was well!"

Positiv: "Das Flugpersonal war freundlich, sehr aufmerksam und fürsorglich. Es gab genug zu trinken und gute Auswahl. Über eine Kleinigkeit zu essen freute ich mich auch sehr. Es war ein entspannter, angenehmer Flug. Danke vielmals."
Negativ: "Dass der Flug sich verspätet hat, hat mich persönlich nicht sehr gestört. Wenn aber jemand danach weiter fahren muss, oder einen Termin deshalb verpasst, könnte etwas nervig sein."

Positiv: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."

Positiv: "Board-Crew war sehr nett und das Essen + Getränke war natürlich auch sehr gut."
Negativ: "Leider muss man sagen dass das Boarding zu lange gedauert hat und manche Probleme mit dem Anschlussflug hatten. Noch dazu kummt dass mindestens 5 oder 6 Personen ihren Koffer nicht mehr bekommen haben unteranderem auch eine Freundin von mir was natürlich sehr ärgerlich ist."

Negativ: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."

Positiv: "The boarding was easy and you didn't have to wait inline for that long"
Negativ: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."

Positiv: "Left ontime and service was excellent."

Negativ: "We did not get two of baggage at the destination."

Positiv: "Entertainment"
Negativ: "Food and one bathroom out of service makes an awful flight"

Positiv: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Negativ: "there was no lounge close to our departure gate"

Positiv: "Overall everything was ok."
Negativ: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."

Positiv: "Cabin crew were very professional."
Negativ: "Aircraft returned to gate due to fault and was delayed for 45 min."

Positiv: "I got some rest"
Negativ: "unable to charge my phone or watch movies"

Negativ: "Arrived late."

Negativ: "15 Minuten Verspätung"

Positiv: "Flight on time and professional crew"
Negativ: "N/a"

Negativ: "Flight was delayed 2hrs."

Positiv: "The crew was great"
Negativ: "Check in on line was diffucult and did not include opportunity to precheck a check in bag. Acwaste of time fir everyine in line"

Positiv: "Good flight"

Negativ: "To have us sit together"

Positiv: "On time"
Negativ: "Smelly WC and crew"

Negativ: "Seats had even less legroom than the worst US airlines. I'm and 5'8" and I could barely fit my knees and once the person in front of me decided to recline his seat I couldn't even do that."

Negativ: "Entertainment or WiFi being available"

Positiv: "Seevice and food were outstanding"
Negativ: "The selection of both movies and series was a bit poor. Nothing interesting to watch"

Positiv: "Nothing. Iberia Airlines employs theives."

Negativ: "Two one way tickets were purchased to Cancun. The layover was 2 hours... but since the first carrier was late, it caused us to miss our connecting flight. Because the 2 tickets were from different carriers, the airline charged us $1600 to buy new tickets. I would never buy tickets this way again."

Positiv: "NICHT"
Negativ: "Ich habe eine minute zu spaet gekommen und die Flug war schon zu. Keine flexibilitat fuer ein Frequent Travel, den remote bus hat gerade den Passagieren nach Flug. Keine angebot zu mir bringen mit andere bus oder fahrzeug."

Positiv: "Perfect timing, pilots throttled up to catch up on a delayed departure, absolutely bang on. Cabin crew were great. Comfortable seats with recline."
Negativ: "Inside could do with a clean, but it was an older 737 workhorse, typical wear & tear. I paid more than expected but I did get a good reliable service."

Positiv: "Nada"
Negativ: "El vuelo salió atrasado . Teníamos acientos en AM+. Incómodos El sistema de entretenimiento no funcionó. Pedimos que lo vean para arreglarlo. Nadie nos acercó con respuesta. Mal trato del personal a bordo"

Negativ: "The plane is in terrible shape"

Negativ: "Your customer service center is useless. The representatives do not help, they are mean and patientless."

Positiv: "There was great service at the desk when I needed to have my flight rescheduled. Friendly staff in flight as well."
Negativ: "Having less than an hour to deplane, go through immigration, them security just isn't enough time between flights. I missed my plane as Guadalajara immigration took almost 2 hours at 5:45am. I then had to add another flight to my itinerary. Planes are somewhat old."

Positiv: "The entertainment"
Negativ: "Lack of snacks, prefer chips"

Positiv: "Choice of beverages was good, flight attendants impeccable."
Negativ: "I was in Classe Premier. My seat was extremely hard to recline and my let rest wouldn’t extend. Very uncomfortable 2 and a half hours."

Positiv: "Entertainment options"
Negativ: "No announcements for landing. I usually wouldn't complain about arriving early but my shuttle was not available for two hours so the early arrival added that time to my wait time."

Positiv: "Alles in allem ein sehr angenehmer Flug in einem modernen Flugzeug mit einer großen Auswahl an Bordunterhaltung. Pünktlich und freundlich. Auch alkoholische Getränke inkludiert (was in Amerika schon lange nicht mehr Standard ist)."
Negativ: "Das Essen war nur mäßig."

Positiv: "Quick flight, ease going through customs"

Positiv: "I didn't have a seat and was upgraded to first class, which was AMAZING."

Negativ: "Horrible customer service and delayed all our plans"

Negativ: "Lack of entertainment"

Positiv: "Nothing!!!!"
Negativ: "A horrible flight!!! We arrived at 5:04pm then we sat on the tamarac for 40 minutes before they could find a gate for us!!!! What a horrible lack of management!’ Who runs this airport/airline!? At the end they moved us to completly different terminal!!! Had to find a new transportation to the hotel!!! Again, what a horrible display of management skills!!"

Positiv: "We made it"
Negativ: "We sat on the tarmac for two hours. The flight was cold and miserable and today I’m sick."

Positiv: "Same as above"
Negativ: "No issues"

Positiv: "Surprise first class!"

Positiv: "The amenities (entertainment, in-flight service) were limited."
Negativ: "Upon deplaning in Cancun, an attendant asked me if I was staying there. I indicated that I was not, that I had a connection. He clearly knew I was about to be led astray, but he did nothing to prevent it. Maybe there was nothing he COULD do, but if so, why bother to ask?"

Positiv: "Boarding went smoothly."
Negativ: "Aeromexico was unable to provide the boarding pass for our second flight on the itinerary (operated by Delta) when we checked in in Mexico City (our checked bags were tagged all the way to Minneapolis though). They informed us that we would need to go to the Delta ticket counter when we arrived in Cancun (with a short layover). This is an unacceptable level of service."

Positiv: "I try to fly on the best airlines due to the service, however the service has gone down"
Negativ: "The poor service provided to customers when a flight gets delayed, there was no explanation, no gate, we were walking around the airport without any information and the food voucher barely cover a meal."

Negativ: "I had to document my luggage in every airport"

Positiv: "Nothing"
Negativ: "Got to the airport 2 hours before my flight to fly domestically. Waited 1.5 hours in line. Everyone who worked there didn't give a damn about anyone's situation. This isn't the first time the experience was miserable. I recommend viva or volaris. This airline can't get it together."

Positiv: "It was ok from mexico city to cancun"
Negativ: "All the bad experience in mexico city only"

Positiv: "Nice plane"
Negativ: "Delay, gate change, reissue of boarding pass. It was confusing. Mostly airport issues, not Aeromexico."

Positiv: "The plane is very comfortable"
Negativ: "Delayed"

Negativ: "Que solo tengan cacahuates y el avión no tenía pinta de haber sido aseado antes de abordar"

Positiv: "The flight was smooth and on time. The basic coach seat was roomy. Good selection of in flight movies and TV shows."
Negativ: "The cabin needed a thorough cleaning."

Positiv: "The crew on this flight was amazing."
Negativ: "The seats, my Gawd...felt like I was sitting on marbles. And this priority board issue. Why say you have priority boarding and be the third zone???"

Positiv: "attendants heard your grievances."
Negativ: "i got there around 5am for a 7am flight. it took those 2 hours to check me in. and then ran to the plane so i would not miss it."

Positiv: "Confortable seats and entertaiment"
Negativ: "Late boatding"

Positiv: "Die Flugbegleiter waren aufmerksam und freundlich."
Negativ: "Leider war das Essen sehr schlecht, zudem waren die Fenster nicht steuerbar."

Positiv: "Das Personal war sehe aufmerksam und freundlich."
Negativ: "Das Hähnchen sah sehr eklig aus, die Pasta war fad."

Positiv: "Das Personal war nett und aufmerksam und hat immer geschaut, ob ich noch etwas möchte. Es gab Kekse als Snack."
Negativ: "Leider war das Frühstück nicht wirklich angemessen für die Business Class. Geschmacklich war es nichts. Es ist, wenn man den Platz verlassen will, sehr eng in der Business Class, der Sitz an sich ist gut."

Positiv: "Buenas actitudes"

Negativ: "Missed flight due to my connection flight being iver one hour late"

Positiv: "Seats had the television screen in the seats instead of the monitors that come down from the ceiling. Everyone could choose what they wanted to watch. Good selection of movies and television shows. Airline stewards were nice."
Negativ: "All three of our flights were delayed. It was stressful trying to get to new gates and not sure if we would make our flights or not. No explanation why there was delays. However, this worked out to our advantage or we would have missed our flights."

Positiv: "I could not fly. No return ticket on march 23, 2020. Justfly.com did not help me"
Negativ: "It is always better to buy tickets through the airline."

Positiv: "Great customer service!"
Negativ: "NA"

Positiv: "The crew were very nice overall but one flight attendant in particular was incredible. I didn’t get a name but he was friendly, welcoming, and kind."
Negativ: "I sat in an emergency row with an empty seat to my left and really did not like how the passenger in the row behind me kept getting up and walking into my row to get his stuff from the bins."

Positiv: "TAP always has great team members and crew. They are polite, professional and helpful. The flight itself is comfortable and relaxing; very enjoyable."
Negativ: "TAP does not check your bags all the way through if you are having a layover. This makes NO SENSE and requires that you retrieve your luggage from baggage claim, and then check in once more and then another trip through security once again! This never happens in the US - one of the few things we get right. Also, I have never had to board a plan from the tarmac since 1970 in the US - why do we have to always wait for and take buses from our check in gate out to the flight line? And how is this ever considered, "Premium Boarding?" It's like a cattle car. Fix these things and I will sing the praises of TAP forever."

Positiv: "Missed the connection because TAP from Vienna arrrives late. The cre who received us at Lisbon airport was very helpful"
Negativ: "TAP being on time and giving a reason why the flight was late"

Positiv: "legroom in business is good, food was ok. only one round of drinks was offered."
Negativ: "no lounge access in dublin for TAP Business Passengers. Handling of the delay was not well managed."

Positiv: "Sehr saubere, helle und moderne Kabinenatmosphäre.Trotz der kurzen Flugzeit gab es Snacks und Getränke. Sehr freundliches Bordpersonal. TAP, sehr gerne wieder."
Negativ: "Die Qualität der Lautsprecher an Bord sollte geprüft bzw. verbessert werden. Die Soundqualität war bezüglich der akustischen Verständlichkeit schlecht."

Positiv: "Kind staff. We were served a very healthy snack which was also delicious. Flight was delayed due to fog in Porto but oh well! No big problema."
Negativ: "No delays."

Positiv: "attention and food"
Negativ: "more bathrooms on the airplane"

Negativ: "Somehow, ticket was not being accepted to board on TAP's flight. Crew had to manually check it"

Negativ: "Wait time on buses from-to airplane to terminal was long."

Positiv: "Cod fish meal was nice! Lots of movie options, and the staff were nice."
Negativ: "Foot rests would have been great to have. The boarding process was exhausting. A long line for another passport check (after the immigration check point) and the long bus ride to the aircraft."

Positiv: "everything from the boarding and check-in process to in flight comfort."

Positiv: "Entertainment was fine"
Negativ: "On my ticket I selected the lacto-ovo vegetarian meal and I never received it. I told the flight attendant and he said “we don’t have any more, chicken or fish”. I said “I am a vegetarian” and he gave me a tiny salad, a bread roll, and a chocolate mousse. I was very hungry as I hadn’t eaten in 9 hrs"

Positiv: "Crew were amazing. Timely departure. Inflight meal was good."
Negativ: "Not much."

Positiv: "Nette Crew"
Negativ: "Essen - kein glutenfreies Menü"

Positiv: "Die Crew"
Negativ: "Das Essen. Die Unterhaltung."

Positiv: "Überpünktlich!!! Steckdose am Sitzplatz"
Negativ: "Alles ok!"

Positiv: "Die Besatzung war wie immer nett"
Negativ: "Über 2h Verspätung und wie toll wäre es, wenn TAP nur einmal pünktlich sein könnte"

Positiv: "Verspätung wie schon üblich bei TAP"
Negativ: "Einfach nur mal pünktlich"

Negativ: "Milan airport closed and flight diverted. Horrible experience"

Negativ: "Flug verpasst da Anschlussflug gecancelt"

Positiv: "Flug gecancelt"
Negativ: "Benachrichtigung das Flug gecancelt wurde"

Positiv: "TAP airline didn’t charge me for a checked bag on my flight to Lisbon. On the way back to Rome I was met with blank faces and no options. They demanded the extra $70 for a checked bag. On my way to Rome, a group of students were yelling and crawling all over the seats and blocking the aisle. Worst"
Negativ: "Full airline policies up front."

Positiv: "nice people and cordial staff"
Negativ: "cold night in Vienna, pre-boarded then waiting on the bus for 15 min (with doors open) before driven to the plane. then again landing in Lisbon, off the plane then bused to the terminal. slow"

Negativ: "Bei lufthansa Tarif mit Sitzplatzreservierung gebucht, TAP lässt sich das dann nochmals bezahlen. Umsteigeverbindung zu Eurowings, Gepäck durchchecken nicht möglich, also genug Zeit einplanen um das Gepäck abzuholen und wieder einzuchecken! Nach dem getränkeservice versammelt sich das Bordpersonal hinten im Flieger zum schnacken."

Positiv: "Freundliches Personal"
Negativ: "Sitzlehne bewegt sich nicht Kein Entertainment"

Positiv: "The flight itself was good."
Negativ: "The only thing that I felt was not appropriate was that they made me check in my carry-on at the gate. Apparently, the airline requested 55 passengers to check their carry-on bags...but they just selected the first people who were closest to the gate. I purposely did not check a bag because I had limited time to make a train connection at my final destination, plus I had to go thru customs and I knew that in itself would be time consuming. I explained this to the airline staff, but they did not care. I think they should have first asked for volunteers; and if still needed, then randomly select people to check in the carry-on. Also they only were making people with the “suitcase” carry-on to check them in....anyone with a duffle-looking bag was not even bothered. Luckly, I’m mange to make my train connection, but I was running to do this...not fun at all."

Positiv: "Everything went according to the timetable, boarding was on-time and we even arrived a bit earlier than scheduled, so I can't really fault the service of the pilots, the cabin crew or the ground operations team. Food wasn't exactly stellar, but clearly a lot better than on most European flights operated by larger companies (Lufthansa, KLM, Air France etc.). The aircraft itself was clean and looked fairly new and well maintained"
Negativ: "The seating was absolutely HORRENDOUS. Even though I'm nearly 6'3" (close to 1.90m), I generally never complain about seating space or legroom, even on low cost flights. This particular TAP aircraft, however, despite looking quite new, had some of the most cramped seating ever. Additionally, the trays were minuscule (you could barely place the entire food tray the service during the flight, let alone have another drink at the same time on the tray). Also, on the inbound flight (this was the return one), the seats were fitted with a very simple and clever tablet-holding mechanism, so you could easily watch something on your table while eating your food (from a similarly small tray table). The seat back pockets do not have any material/fabric on the sides, so stored items could easily slip out sideways from the pocket. Shame to have such a good in flight service and to be a punctual airline if you're going to carry your passengers cramped like cattle in seats 'rivalling' the ones on Ryanair flights on 4-hour long journeys."

Negativ: "The flight was delayed and I missed my next flight. They charged me for the next flight (from Lisbon to Porto) full price but put me on wait list, contrary to their representation (Tap Air as well)."

Negativ: "No entertainment, either video or audio."

Negativ: "Schedule wrong, missed next flight"

Positiv: "Pünktlich gestartet, aufmerksames Flugpersonal"
Negativ: "Etwas verspätete Ankunft"

Positiv: "Flug war fast 1h verspätet"
Negativ: "Fächer für das Handgepäck völlig überfüllt"

Positiv: "Eigentlich relativ viel Platz/Beinfreiheit."
Negativ: "Nach Verspätung von einer Stunde nochmals im Flugzeug eine weitere Stunde auf den Start gewartet."

Positiv: "Space was actually good."
Negativ: "Boarding was chaos. We had a little child, but no priority for families with children. Flight was delayed over two hours, no explanation, no apologies. Boarding crew was impolite and unhelpful. Then they had to weight all carry-ons! Crazy."

Positiv: "New and clean planes"
Negativ: "Seats in the back with little legspace."

Positiv: "zweites Flugzeug E90 altes gerät Top in Schuss mit viel Beinfreiheit."
Negativ: "80 min Verspätung"

Positiv: "Flugpersonal war freundlich und aufmeksam. das erste Flugzeug war ganz neu A 320R"
Negativ: "flug 24 min verspätet :-("

Negativ: "Had to check 2 of our luggages, and it cost $95 per piece. Never flown an airline where I had to pay more than $50 per piece. Also carryon has to be less than 8 kg. Our small luggage that we had to check never had any problems with any other airlines about being a carryon but since it was over 8 kg, it had to be checked. Took a 7.5 hour flight and the entertainment screen was not working for anyone, as the system was broken. Will not be flying with airline ever again."

Negativ: "Seats are very tight had more room on earlier jet blue flight"

Positiv: "Der Flug war pünktlich, das Personal freundlich und sogar für Verpflegung war im Preis inbegriffen gesorgt"

Positiv: "Freundliche und aufmerksame Crew schaffte Wohlfühlatmosphäre. Der gereichte Snack und Getränke waren inklusive und schmackhaft"
Negativ: "Flug mit neuem Airbus A320. Gute Sitze und ausreichen Beinfreiheit. Superweiche Landung in FRA!"

Positiv: "Da dies mein Anschlussflug war würde ich direkt auf den richtigen Weg zum richtigen Gate verwiesen und hatte daher auch keine Probleme beim Boarding. Im Flugzeug gab es bei 10h Flugzeit (nachts) zwei große Mahlzeiten die tatsächlich sehr lecker waren. Es gab eine riesige Auswahl an bekannten Filmen und Serien was mich sehr begeistert hat. Decken/Kissen/Kopfhörer ebenfalls sehr angenehm"

Positiv: "Der Flug hatte 30 min Verspätung, da aber alles glatt geregelt wurde und ich dann direkt zum Anschlussflug konnte, hatte ich keinerlei Probleme. Verpflegung war großartig, man hat sich auch leicht zurecht gefunden."

Negativ: "seats tiny and didn't recline"

Positiv: "Clean and simple aircraft. Limited but professional service. Uncomplicated boarding procedures."
Negativ: "Boarding from bus at a main airport in winter. It looks cheap flyght .But we'll organized."

Positiv: "One of the best services on a shorthaul flight in business class! What impressed me the most: the flight attendants were incredibly attentive and so kind - took time to chat with us etc. Besides that excellent service. I didn’t even miss personal screens, and that says a lot!"

Negativ: "Leg room was NOT enough. Had an altercation with the person sitting in front of me when she wanted to recline her seat."

Positiv: "Der Flug war ruhig und das Bordpersonal war sehr freundlich und hilfsbereit."
Negativ: "Der Check In am Flughafen Hamburg war etwas gewöhnungsbedürftig, erst 2 Std. Vor Abflug. Finde ich zu knapp. Leider hatten wir dann auch noch Verspätung, dies hatte aber keine negativ Folgen für uns."