Positiv: "I made it to my destination"
Negativ: "I have never got in almost 13 hours of flight and was not even offered glass of water or any food!!! Norwegian flights are not providing any beverages or food and when I asked they told me I should have added food options on my booking???? That’s the most unbelievably weirdest and inhuman flight I have ever took. Will definitely make sure not to do same mistake ever again!"
Positiv: "The entertainment was actually great. Literally everything else was terrible."
Negativ: "It was the most uncomfortable flight ever. No water served and no refreshments served at all on the 9 hr flight."
Negativ: "Verspätung um 3,20Std,,,"
Positiv: "The first of a 2-leg trip (Krabi-Oslo) went great. Boarding was orderly and timely, left pretty much on time. Seats were surprisingly comfortable and roomy."
Negativ: "The second leg (Oslo-JFK) however was a completely different story. The airline dropped the ball in so many ways here. 45 minutes past departure time and they are still boarding people. This was mostly do to the gate agents arbitrarily forcing people to needlessly check bags that would have been fine on board (while simultaneously forcing them to pay for checking thos bags, unbelievable money-grab on the part of the airline). Flight crew made no announcements whatsoever on the delay until 30 minutes past departure time. As an obvious result, bags then took a tremendous amount of time to arrive at claim."
Positiv: "Ich habe winter schnellsten Flug. Dankeschön"
Positiv: "Seat comfort , modern plane"
Negativ: "The boarding process was ridiculously disorganized . People were not boarding according to their group numbers and there were many unnecessary delays / hold ups . My baggage was lost for over 4 days (it still hasn’t arrived on October 24. I landed on October 20). With little to no communication on it status or refund on all the baggage fees I was made to pay.While the crew was pleasant , price point attractive and plane modern, These factors are enough to deter me from choosing this airline in the future"
Positiv: "Everything was efficient and punctual. Crew were friendly."
Negativ: "Like all Norwegian flights, no free water or drinks or snack on the flight. No pillow provided. In short, there is no free service of any kind."
Positiv: "Staff friendly at all junctures check in gate and in flite"
Negativ: "Bus gate, long wait, small seat for price i paid, food very mediocre,"
Negativ: "Canceled at one day before flight incurring much cost due to non refundable reservations."
Negativ: "Tickets showed checked in luggage only on one way not when flying back. Felt like I was tricked into buying these tickets."
Negativ: "The price gouging for checking bags due to being a couple kg overweight is ridiculous."
Negativ: "Not worth what you think you might save on air fare. They really seemed interested only in trying collect every possible fee they could. Instead of weighing carry on at check-in, they wait until the boarding process."
Positiv: "I paid 80 euros to reserve seats A and C. It worked. No one was in seat B so good trip."
Negativ: "Made you pay for everything. Not even free water or coffee."
Positiv: "longest wait time, so many crowds, so much chaos"
Positiv: "It’s bad — it’s really bad"
Negativ: "Crew and stuff are rude and bad, these guys are not ready to operate internationally"
Positiv: "Cabin crew were competent"
Negativ: "Over three hours late in taking off"
Positiv: "No bothering during the flight"
Negativ: "A bit of free snacks and drinks"
Negativ: "No entertainment"
Negativ: "25 Minuten Verspätung..."
Negativ: "Flug war 2,5h zu spät, daraufhin habe ich an Weihnachten 2 Züge verpasst und war erst spät nachts bei meiner Familie"
Positiv: "Der Flug war einwandfrei ohne größere Verzögerung."
Negativ: "Berlin Schönefeld Flughafen ist ziemlich in die Jahre gekommen"
Positiv: "The price"
Negativ: "Old aircraft Abu Dhabi-Oslo had no inflight entertainment service and no meal service - 7 hours!"
Positiv: "The flying itself was perfectly smooth, in this way all was fine."
Negativ: "I forgot to get the inflight meal, and no food or purchasing food is fine for me, but they do not even give you a glass of water if you do not buy the meal plan! For a long flight this is absurd! Also they were even out of tea if you wanted to purchase it. When I told the crew there was no more toilet tissue in the bathrooms halfway through the flight, they did nothing. I took a round trip, first flight, barely room for my legs, the second flight, in the bigger plane, was fine."
Positiv: "Ich habe eigentlich keine Ansprüche für so einen kurzen Flug und somit alles okay, bequeme Sitze!"
Negativ: "Nichts spezielles zu bemängeln. War alles in Ordnung"
Positiv: "Sehr bequemes Flugzeug (Dreamliner) mit moderner Unterhaltungsanlage. Gute Auswahl an filmen."
Negativ: "Zu wenig gratis Wasser wurde verteilt. Mahlzeiten überteuert aber dafür das Ticket günstig"
Positiv: "Nice clean, quiet and smooth ride. The economy seats seem to have a little more legroom than most."
Negativ: "The staff on both transatlantic flights were absentee. While I get that it is a budget carrier and they use a request your services via the entertainment system model, they were all behind the curtain all the time. Not even offering water occasionally. Really? Also, I don’t understand why they promote larger windows with dimming functions if the are going to override the controls. While I understand being courteous to other in the plane who might be sleeping, what good is ordering a window seat if the window is put and left in a darkened state the entire flight? An above the clouds sunset opportunity missed. Annoying!!!"
Negativ: "I missed this flight because my connecting flight was delayed. When I reached this airport the gates were closed and they would not assist me. I had to go through kiwi which was VERY difficult in a foreign country. Kiwi did not reply quickly or helpfully to any request for assistance through the app."
Positiv: "The middle seat was empty- much more comfortable flight!!!"
Negativ: "You have to pay for everything! But the price of the ticket was very reasonable so that's ok."
Negativ: "Nothing in particular. I've had long delays with Norwegian but not this time."
Positiv: "Alles reibungslos abgelaufen von Anfang bis Ende wie man sich es vorstellt"
Positiv: "nichts besonderes Gratis Internet (langsam)"
Negativ: "Die Gepäckregelung. Wir hatten 6 x 20 kg, aber jeder Koffer musste unter 20 kg sein. D.h. wir durften nicht 6 Stück mit insgesamt 120 kg mitnehmen. Das ist sehr lästig, so umzupacken."
Positiv: "Hätte man nicht noch ein Gepäckstück im bereits fertig belandenen Flugzeug wieder rausfischen müssen, wäre alles bestens gewesen. Einchecken, Gepäckaufgabe schnell und problemlos in Oslo am Automaten, rechtzeitiges Boarding, Service wie bei einer Low-Cost-Airline zu erwarten. Sitzabstände gut."
Negativ: "Worst check in experience ever..."
Positiv: "Elegantes Boarding wie immer. Personal sehr zuvorkommend"
Negativ: "Leider verspätet, wifi ging nicht und wir landeten am internationalen Terminal. Unnötig."
Positiv: "Nice friendly service Spacious chair"
Positiv: "Flug war pünktlich, Boden- und Kabinenpersonal vorbildlich"
Negativ: "Fast Track funktionierte erst nicht, aber Personal war freundlich und ich musste nicht mit 200 Urlaubern durch den Scanner"
Positiv: "Crew and plane, timeliness"
Negativ: "No business class amenities like earplugs, eye cover, pillow, no WiFi"
Negativ: "Service, it was a cheap flight and a shitty flight"
Positiv: "Choice of own menu needs"
Negativ: "Very dirty- food remnants between seats and on floors from a previous flight Bathrooms needed cleaning"
Positiv: "Crew was great. Very nice."
Negativ: "Guy next to us was vaping and moved his seat from row 32 to be in our 18."
Positiv: "Service and overall experience was outstanding."
Positiv: "The Dreamliner is a really nice plane to fly in. maybe not as much legroom as I've had in a Delta 737, but the new TV screens, large windows and swish lighting were all great. The way you can order and pay for snacks through your screen is also great."
Positiv: "Pretty good but bring your own food and water"
Negativ: "The flight was operated by HiFly. Communication about delays (5+ hours) was terrible and non-existent for the most part."
Positiv: "The price and the flight route without stops."
Negativ: "Sometimes the staff is discourteous and maybe they have lack of training."
Positiv: "Price of the ticket was good Modern plane Clean plane Friendly cabin crew"
Negativ: "The flight was full The seats in economy were small"
Positiv: "Even though we were in the economy section we had a wonderful experience. Two good meals were served and there were plenty of options on the in flight entertainment system. All the flight attendants were very nice and attentive. I would definitely recommend Norwegian."
Positiv: "Dreamliner was a very good place to be for seven hours. As budget airlines go Norwegian are the best we've used, amazing value to cross the atlantic."
Negativ: "Film selection wasn't the best, but you can't have it all."
Positiv: "Nothing really. It took off, it landed."
Negativ: "2 hours delayed. Old plane, no entertainment or food. Indifferent crew. Nothing to recommend it really and no reason to endorse choosing this airline."