Positiv: "Comfortable, nice staff"
Negativ: "The entertainment options are a bit sparse on TV and games"
Negativ: "Check sfo to Taipei comment. Due to vayama ticket broker never made trip and cost a ton very upset. I’ve used kayak over 10 yrs and likely not again I"
Positiv: "Friendly staff great food and customer service very comfortable seating wonderful atmosphere. Thank you much for taking care of me"
Negativ: "Everything was perfect"
Negativ: "Was never notified that my wife would not be allowed to board the plane due to travel. Neither the airline or travel agency warned me of this."
Positiv: "I used my miles to upgrade to Laurel so the experience was great! EVA is always a good airline so not really many complains"
Negativ: "What could be better would be even more improvements to the cabin. The layout and decor feels a bit dated and the seat orientation and layout can also use some modernizing."
Negativ: "Bit tight the seat. Small"
Positiv: "crew is very polite and thoughtful"
Negativ: "movie options were very limited"
Positiv: "The crew was pretty great, and Were very attentive, and gave out lots of beverages to keep us hydrated."
Negativ: "It wasn’t the easiest flight, because there were a lot of crying children, and we waited on the tarmac for two hours due to electrical problems. The plane seemed somewhat old and kind of falling apart. Not very reassuring. ."
Positiv: "Food & service on the flt was super!!"
Negativ: "Had a baggage issue w my other airline, who had me complete a baggage report, however Eva Air did not have me complete a report, so thought that was going to be an issue getting my bag to Bali?!? We will see in a day or so?!?"
Negativ: "wifi didn't work at all need refund"
Positiv: "schlafgelegenheit flaches Bett mit Auflage und Privacy in der BusClass"
Negativ: "die EVA App ist unterentwickelt....ich konnte keine Sitze andern...sass ohne Fenster vor der geruchsintensive Küche (7k) obwohl viele Alternativen noch verfügbar waren. Personal ist sehr bemüht, aber man spürt dass die Freundlichkeit aufgesetzt ist und die Kompetenz übertünchen soll. ca 20% qualität m Vergleich zum Flug vom 2.2. von Wien nach Taipeh"
Positiv: "durch den Flug von Wien nach Taipeh war ich verwöhnt. aber die Verpflegung war noch immer sehr gut"
Negativ: "die Lounge am Flughafen ist schlecht beschildert und der Service ist ebenso schlecht wie bei Thai."
Positiv: "Alles hat mir gefallen. Treatment als BusinessClass Passagier spürbar SUPER"
Positiv: "Special meal options: I enjoyed seafood meal."
Negativ: "Departure was delayed and arrival at Taipei was also delayed"
Positiv: "It was a good flight on time"
Negativ: "We could have had healthier food options"
Positiv: "Boarding was orderly, restroom is clean & tidy, good legroom beteeen seats, landing was smooth"
Negativ: "Orderly boarding"
Positiv: "Flight attendants courteous and efficient. Seat comfortable, flight smooth"
Negativ: "The seat smells like it was not clean. They did not serve snack between lunch and dinner. You need to get it at their station. We were really thirsty and a bit hungry..."
Positiv: "The service, the special vegetarian meal, the cute 'Hello Kitty' themed amenities."
Negativ: "The inflight entertainment. There could have been more variety, classic movies, etc."
Positiv: "Cleanness and professionalism of the flight attendants"
Negativ: "Limited choice on the newer movies,"
Positiv: "Another passenger took my back pack so I had to wait until the person turned it in. However, the EVA people were very helpful in getting my bag to me."
Negativ: "There could be more movies and more American music in the entertainment package. The flight was overbooked by 5 passengers, so I could not get a boarding pass on the first part of my trip, from Bangkok to Taipei. Fortunately they had a boarding pass waiting for me when I got to Taipei."
Negativ: "Booked/ paid/ and got refused to fly by Evaair as they and Justfly didn’t process the ticket properly even after received money for a month. And they left all the stress to customer had to book another flight at the airport."
Positiv: "I liked that it was orderly when checking in and unto the plane. The pilot kept us informed of departure and arrival time, how long we had to our destination and keeping us safe when it was turbulent. Asking everyone to buckle down and for us to remain in our seats. Even the crew who was serving had to sit down."
Negativ: "The crew who were attending us, did not smile or even made eye contact. They seemed like robots while serving us. After we had our first meal, many of us went to sleep, but they did not come around to offer us water or any type of beverage or snack. We had to go to the back of the plane or ask then to get water and snacks. The snacks were lacked variety and quality."
Positiv: "The food and drink."
Negativ: "Being asked by a precocious young flight attendant if I was drunk. Demeaning and condescending. Luckily this was not within earshot of other passengers. I don't normally require politeness, but I don't expect rudeness either."
Negativ: "Delayed on runway"
Positiv: "Flight attendants stand out as a great example of customer serve."
Negativ: "Seats were tight"
Positiv: "Seat is comfortable, washroom very clean"
Negativ: "So far none since this is my second time in Evaa Air."
Positiv: "Service from crew excellent Food on all meals wonderful Seating was excellent"
Positiv: "I️ loved the mall in Taipei!! It was fun to browse around the different stores while waiting for my flight. I️ also loved how easy It was to fall asleep on this aircraft."
Negativ: "I️ didn’t like how close the seats are to eachother. I️ slept fine however I️ often found myself leaning on the person next to me . Also my neighbor kept coughing but that’s out of talks controll. Overall this was an amazing experience and I️ am happy. With yalls service."
Positiv: "Punctual and comfortable flights. The lounge at KIX & TPE are both excellent."
Negativ: "The quality of food on board needs to be improved. It is best to get a good meal in the lounge before boarding."
Positiv: "Seat reasonably comfortable in Eco Plus"
Negativ: "Flight attendants forgot drink order, boarding didn't happen until 15 minutes after scheduled time with very poor communication from ground staff"
Positiv: "This flight was easy, there was no confusion getting on the plane. My friend and I were unable to pick our seats while checking in so unfortunately we had to sit separately. After the plane took off we realized there were a good amount of open seats so we were able to move and sit with each other with no problem. The flight attendenfas were great and super helpful and attentive."
Negativ: "We couldn’t pick our seats during the online check in"
Positiv: "The crew was very kind and attentive."
Positiv: "Everything is wobderful"
Positiv: "The staff was very kind and helpful. The flight was more comfortable and enjoyable than I had expected. The food was also surprisingly good."
Positiv: "Clean affordable flight with hard working staff."
Negativ: "Seat was stiff and a little tight for me ."
Positiv: "Comfortable seats. Godd leg room. Nice staffs. People sre friendly. Clean bathrooms all througout the flight. Impressive airline"
Positiv: "appreciate staff moving things along quickly so that passengers can get settled and enjoy short trip while resting."
Positiv: "Food was great and the crews were helpful. They do offer snacks/drinks in between meals. For those who do not know, they do offer wine as a drink in the Economy class (usually red wine)."
Negativ: "Speakers are not good during announcement. I can barely hear it. if they can improve that, that will be great."
Positiv: "Gutes Preis Leistung für Premium Eco"
Positiv: "Staff was great. Seats were a little narrow for my 6'1" frame."
Positiv: "It was a nice flight ... love it"
Positiv: "Very comfortable"
Positiv: "All in house services A mask be provided to people who cough."
Negativ: "Nothing at all"
Positiv: "Everything from the pillows to the toilet paper to the carrots were Hello Kitty branded."
Negativ: "Outdated entertainment system that does NOT have a touchscreen"
Positiv: "Seats were fairly comfortable and there was lots of space. Good Inflight entertainment though movie choices were more limited compared to some other carriers."
Negativ: "Not leaving or arriving on time."
Positiv: "We were on the hello kitty theme plane so was a wonderful experience"
Negativ: "No usb to charge electronics"
Positiv: "Entertainment was nice, food was good. When asked for a second blanket, it was given to me shortly after, washrooms were great"
Negativ: "The flight attendent did not let me move to an available seat but the next two people who asked were allowed. I was very uncomfortable and freezing the whole time."
I had to change my schedule due to my dad's health situation. Etihad is not able to arrange the schedule that I need.
Positiv: "crew was amazing"
Negativ: "no traveller pack, toothpaste, etc. seats too tight."
Positiv: "Everything was great from the crew to the seats to the food. Right now this tops all my previous trips with other airlines."
Negativ: "Devices need to be checked as the handheld device on my seat (24H) was not functional. That's not really a complaint but merely a feedback."
Positiv: "The crew was amazing, there's one lady crew that's super friendly. Met great passengers too. Was seated at 71 F, the gentleman next to me was great Mr 71 G. Just wished was able to say goodbye to him. Fl EY455 9/3/19. He was heading for Beirut and me to LHR. JUST wish for an ETIHAD CONNECTION. Thanks."
Negativ: "The waiting lounge had no info on the outside. We came early, was seated close to the door and I served as the info person."
Positiv: "it would be a lie to say i liked anything"
Negativ: "everything by alot"
Positiv: "The cabin crew were excellent"
Negativ: "Smaller que in Abu Dhabi at security"
Positiv: "Nette Crew, Mahlzeit o. K."
Negativ: "Sitzkomfort in Eco mäßig."
Negativ: "Rushed boarding at ccj"
Positiv: "Flight was on time"
Negativ: "foos service was terrible"
Positiv: "Crew war total lustlos. Es wurden auf dem gesamten Flug nur zwei mal Getränke angeboten. Auf Nachfrage wurde nur auf die bald anstehende Service Runde verwiesen. Getränke wollte man nicht verteilen."
Negativ: "Everything was great"
Positiv: "Etihad ist eine unsympathische Airline"
Negativ: "die sind nie besonders kundenorientiert, besser man fliegt Gulfair"
Negativ: "Der Crew hat sich mehr mit sich beschäftigt und waren ganze Nacht sehr laut in ihren Ecke,da es eine Nachtflug war war schlecht zum schlafen"
Positiv: "Check-in was easy and smooth."
Negativ: "Agents at check-in desk took longer time to process passengers, even though some desks had two people helping. The web check-in line moved slower than the line with passengers who had not done online check-in. When I booked my flight via kayak, I was not given an option to select seats (this was new) . I was able to indicate my seat preference but there was no followup. When I checked in online 24 hours before my flight, the only option for seats was in the middle, which I did not want, although I I knew the flight would not be full. I was able to change seats when I checked in with the agent in the airport ."
Positiv: "Flug war pünktlich"
Negativ: "Koffer konnten nicht durchgecheckt werden Man sollte 1 Stunde vor Abflug am Gate warten Coral First Class Lounge in Phuket mit Mini-Angebot Sitze in der BusinessClass unbequem und sehr kurz altes Flugzeug (777) Essen für Business Class eklig und zog sich 2 Stunden hin Crew war freundlich"
Positiv: "alles okay"
Negativ: "Essen abscheulich Bustransfer zum Flieger Reihe 23 ist sehr eng"
Positiv: "Alles gut - motiviertes Personal - alles in working order. Vorspeisen sogar lecker 30 Minuten früher angekommen."
Negativ: "Die Lounge in AUH ist hektisch und fürchterlich überfüllt. Die Essensqualität teilweise abenteuerlich schlecht wie beim zerkochten Sushi. Die Lounge ist zugig und kalt. Jacke mitnehmen!!"
Positiv: "Nettes Personal"
Negativ: "Sitze in der neuen 787 sind deutlich enger im Vergleich zum A380. Essen ist schlecht."
Positiv: "Nettes Personal, Sitze sind im A380 hervorragend (Eco)"
Negativ: "Das Essen ist wirklich schlecht für eine 5 Star Airline. Und das neue Platzvergabeverfahren für eine Premiumairline ist auch ärgerlich, da man für einen Wunschplatz ca. 25€ zahlen muss. Ablauf für den Flug von Sydney nach Abu Dhabi sehr komisch. Start um 15:15, direkt eine Mahlzeit serviert, dann für 11 Stunden Licht aus. Kurz vor der Landung nochmal Essen (ca. 22:30)."
Positiv: "Could not fault anything... great boarding. Service, food and flightsnothing...."
Negativ: "Nothing..... the staff could not be more helpful if they tried"
Positiv: "Staff were nice"
Negativ: "Seats didn’t work. Both seats couldn’t recline. Not nice on a 13hr flight! Gluten free meal was very average. Poor entertainment compared to other airlines."
Negativ: "Sehr schmale, enge Betten Crew nicht sehr motiviert Chaos in Abu Dhabi, komplett überfüllter Flughafen. Schon beim Check in in FRA inkompetente Mitarbeiter mit ewiger Wartezeit. 1 Stunde Transitwarten in Abu Dhabi, da kein Fast Track offen. Dumme Mitarbeiter"
Positiv: "Der Check in in Stockholm war gut - den machte auch SAS"
Negativ: "Business Class: zu dritt in einer economy reihe"
Positiv: "Freundliches Personal, grosses Unterhaltungsangebot, pünktlicher Flug"
Negativ: "Der Sitzabstand ist sehr klein, die Sitze mässig komfortabel. Schade für eine solche Fluggesellschaft."
Positiv: "Freundliches Personal, grosses Unterhaltungsangebot, pünktlicher Flug"
Positiv: "Flight was empty so had enough room next to my window seat"
Negativ: "The food was an express snack! For a 2.5 hour flight, I think it’s seriously a shame!"
Positiv: "Customs and immigration check out at AbuDabi"
Negativ: "delay flight from LAX to Abhu Dhabu- not enough time- rushing and inconvinenet aat old airport"
Positiv: "Alles ok"
Negativ: "Alles ok"
Positiv: "War alles ok"
Negativ: "Essen war gut"
Positiv: "Koffer nicht mit in Germany angekommen"
Negativ: "Essen war ok"
Positiv: "Zu kurze umsteig Zeiten"
Negativ: "Essen war ok"
Negativ: "Flight connection was delayed by 90 minutes."
Positiv: "Habe immer wieder negative Bewertungen gelesen. Kann das nicht nachvollziehen. Airline ist absolut vergleichbar mit Qatar Airlines."
Negativ: "Das einzige, was nicht besonders ist, ist der Flughafen von Abu Dhabi."
Positiv: "Staff was efficient and friendly."
Negativ: "Just did not care for the meal that had spicy taste and no meat. Did like the chicken and mashed potatoes and green beans."
Positiv: "Decent airline food, good entertainment options, pleasant and patient crew members"
Negativ: "Crowded flight, marginally comfortable seats, meals served at weird times"
Positiv: "The crew were very good and attentive. Fight in both directions was smooth and very comfortable."
Negativ: "In both directions, check in took forever and I was unable to check in online beforehand. The first flight, I waited 1.5 hr (perhaps that is the general experience from JFK) and in the other direction, at least 1 hr."
Negativ: "Ein schneller Flug ohne großartigen Service"
Negativ: "Sehr enge Sitzabstände - nichts für große Menschen."
Positiv: "Food service and seats"
Negativ: "Carry on baggage space was very limited, or passengers were allowed to take more than they should. Also, the sitting and boarding at the Abu Dhabi airport was very insufficient for a full flight."
Negativ: "Small seats-space limited."
Positiv: "The crew were really accommodating."
Negativ: "I had chosen an aisle seat and vegetarian food online. Neither were given. The food choices were meager."
Positiv: "Entertainment system and flight condition"
Positiv: "Very comfortable seats. Entertainment options a bit limited Ok service. Food not especially remarkable"
Negativ: "Service could have been better. More movie optiond"
Positiv: "Spacious. Good food. Courteous most of the time."
Negativ: "A little chaotic during the boarding process. Would benefit from addressing issues before boarding as the flights are usually full rather than waiting till boarding time."