Everything was efficient. Plane left on time and arrived on time. Good weather and a smooth flight.
Mika, was outstanding. Always available when needed by passes gers. She's very hospitable.
Positiv: "I felt safe on this flight. Middle seats were empty, plane seemed clean, masks, etc. were in place. I flew Sun Country a few weeks prior to this and flight was overcrowded and COVID precautions were way insufficient."
Positiv: "Great crew."
Negativ: "As always, the seats in basic economy are as small as possible without actually being standing room only. I'm 5'7" and my knees are only about an inch from the seat back in front of me."
Positiv: "Crew was nice"
Negativ: "Free food"
Positiv: "FA were ok"
Negativ: "No entertainment"
Positiv: "Crew was extremely friendly"
Negativ: "Cleaner window"
Positiv: "Crew was great, food was tasty"
Negativ: "A little bit more leg room and newer sits"
Positiv: "I fly a lot, and I am very impressed with the level of consistency that Delta has offered the last couple of months. This flight didn’t disappoint. The crew was particularly friendly"
Negativ: "Nothing I can think of-10/10"
Positiv: "The crew was great."
Negativ: "Ich hatte für meine Mutter und mich das Ticket zusammen gebucht jedoch haben wir keine Sitze nebeneinander bekommen. Nicht schlimm aber schon ärgerlich wenn das nicht von der Airline aus klappt und die Leute nicht Sitze tauschen wollen"
Positiv: "Boarded nearly on time - doesn't always happen"
Negativ: "As usual, someone boarding the plane before I did had jammed my overhead compartment with their carry on luggage."
Positiv: "Toller Service"
Negativ: "The flight attendants skipped many rows of people not offering food or beverage. I wasnt sleep so not sure why I wasnt asked did I want a beverage or snack"
Negativ: "Flight was late."
Negativ: "Mehr Verpflegung mit Getränken wäre schön gewesen, aber an sich alles ok."
Positiv: "The boarding was fast and very well handled."
Negativ: "Even the comfort seats are crammed together too close. One can barely move. Dreadful"
Negativ: "90 minutes on the taxiway is not what you want"
Negativ: "After a delay of about an hour on a very full flight the gate agent asked for volunteers to check their rollaboard suitcases. The gate agents then allowed those who checked their rollaboards to board before Zone 1,which was fine. However, a bunch of people without gate check stickers on the rollaboards were also allowed to board before Zone 1, which was aggravating. There was a long delay on the tarmac, during which we had to pull back to the gate or to a maintenance area before we finally took off. When we arrived in Vegas there was no gate for us to pull into, which led to another long delay of an already long and delayed flight."
Negativ: "No video screen"
Positiv: "The entire process was easy and seamless. The flight staff was professional and accommodating. Free liquor. Great food."
Positiv: "Insane turbulence with no explanation of cause. Also, the jack for my earphones did not function properly."
Negativ: "Insane turbulence with no explanation of cause. Also, the jack for my earphones did not function properly."
Positiv: "Entertainment on board"
Negativ: "No service, very hard landing - many screams"
Positiv: "Delta cramps people into these planes and forces you to put your bags under a seat because they stuff at the overhead spaces. They nickel and dime you for every single thing. There was even one person I saw who had to pay for his headphones to listen to the onboard entertainment. I think Delta should quit being so cheap with the profits they make and give it back to your flying customers. It borders on gouging."
Negativ: "Delta cramps people into these planes and forces you to put your bags under a seat because they stuff at the overhead spaces. They nickel and dime you for every single thing. There was even one person I saw who had to pay for his headphones to listen to the onboard entertainment. I think Delta should quit being so cheap with the profits they make and give it back to your flying customers. It borders on gouging."
Positiv: "Military boarded first"
Negativ: "Disabled US Veterans should be allowed to board with active and retired military"
Positiv: "Not much, hardly anything"
Negativ: "The service in First Class, absolutely terrible"
Negativ: "Sat on the runway for over an hour to get the gate. Unacceptable."
Negativ: "Delayed 3 hours"
Positiv: "Flight attendants we were very nice and efficient. Flight was short"
Positiv: "Great service. Smooth flight. Funny flight attendants. No issues boarding or deplaning."
Negativ: "Food wasn’t great. What’s new?"
Negativ: "Wir hatten uns für den teureren Direktflug entschieden - dieser wurde zweimal geändert, letztendlich hatten wir einen Stop in Orlando und sind viel früher losgeflogen als ursprünglich geplant - was zur Folge hatte, dass die Kids quasi nicht geschlafen haben weil wir mitten in der Nacht ankamen und zu allem Überfluss wurden unsere Sitzplätze geändert - in die Reihe vor dem Notausgang, an der sich nicht mal die Lehne zurückstellen lässt... also extrem wenig Platz wenn der Vordermann seine zurückstellt..."
Negativ: "The crew was great and the flight came in early. I wish there was a better food selection."
Positiv: "Alle Flüge pünktlich, nettes Personal an Board, Essen gut, gerne wieder"
Positiv: "Newer plane, even though it was a short flight there was a choice of movies and tv shows. Crew was very nice."
Positiv: "Staff was very courteous, the flight was smooth."
Negativ: "There was no TV's on this flight."
Positiv: "The staff was wonderful and the flight was smooth"
Positiv: "Good in general."
Negativ: "When I bought my ticket last Nov , I paid extra to select seats, only to discover no aisle seats available for the 15 hour flight from LAX to Guanghzou. I tried many times to call CSA LA office using toll free and regular number, but could never speak to a human. Last November 7 I missed my flight home due to the Thai King's motorcade causing the road I was on to be closed for more one hour. I arrived at the CNXairport nearly one hour before the scheduled departure time, only to find CSA check in counters already closed. CSA Bangkok made me pay for a one way ticket home on Nov 8 even though all 3 flights were not full. I arrived well I'm advance and checked in. CSA began boarding 30 minutes before the time shown on my boarding pass and closed the aircraft doors shortly aftethe boarding time listed. No wonder I missed my Nov 7 flight! I wrote CSA LA a letter including the receipt for the one way ticket and requested a refund or at least a reply or home call. I never received a reply. I have flown CSA/Delta from Detroit, MI to Chiang Mai, Thailand 5 or 6 times in the last 3 years. It seems they don't care about customer loyalty. In the future CSA will not be my first choice and I will pay somewhat more to fly another airline."
Positiv: "Der Flug fand immerhin statt"
Negativ: "Der Flug startete mit 4 Stunden Verspätung, die sich im halbstündige m Rhythmus ohne Angabe von Gründen aufbauten. Erst nach massiven Beschwerden mehrerer Kunden gab es schließlich ein Fläschchen Wasser."
Negativ: "Langes warten für fliegen , Kamikaze Check in,"
Positiv: "Freundliche Service"
Negativ: "Flugzeug ist über die Jahre gekommen (Alt)"
Negativ: "Very uncomfortable and cold. Wasn’t space didn’t serve anything no WiFi or tv like other flight"
Positiv: "Above feedback is for the MSP to GEG flight"
Negativ: "I was seated in first class, and due to some catering mix-up, no meal was served. I was given a banana and crackers which was very disappointing since I hadn't eaten in 8 hours and was starving. No on board entertainment whatsoever."
Positiv: "Good selection of free, in-flight entertainment."
Negativ: "Our flight was delayed on the runway, but that wasn't the airlines fault."
Negativ: "Late and missed my international connection"
Positiv: "Overall good flight."
I do not know how, but, rude crew and counter personnel is here, rest of things looks pretty standard without any difference with other airlines, that was not the case in the past
Es gab einen Snack und gute Getränke. Besser Service als bei manch anderer Airline
Thumbs up for KLM crew, planes and Schiphol Airport, though short on staff and a little late everything went smooth, including the flight.
They canceled our flights but the flight went on anyway.
Baggage drop-off könnte schneller sein, die FlugbegleiterInnen könnten freundlicher sein
Positiv: "I liked how generous they were with food and drinks"
Negativ: "Free WiFi could have made the flight a lot better"
Positiv: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Negativ: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
Positiv: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Negativ: "Nothing,just the seats. Cleanliness was perfect"
Positiv: "The crew was informative"
Negativ: "Inflight sandwiches"
Positiv: "Customer care was super supportive"
Negativ: "Inflight sandwiches"
Positiv: "The crew was pleasant"
Negativ: "Baggage checkin & flight boarding was slow & disorganized."
Negativ: "I congratulate the KLM crew!"
Negativ: "Fix the damn KIOSKS at Vienna!"
Negativ: "Das ich jetzt noch nicht in nRennes bin sondern in Amsterdam hängen geblieben bin."
Positiv: "Top sympathische Crew"
Positiv: "Die Crew war nett."
Negativ: "Die Kabinenklimatisierung hat man nicht in den Griff gekriegt. In dem Bereich wo wir saßen war es sehr kalt und zügig, so dass wir und trotz mehrerer Decken erkältet haben. In anderen Bereichen haben sich die Gäste über zu hohe Temperaturen beschwert."
Negativ: "Die Lauf Wege sind zu lang aus Amsterdam."
Positiv: "Freundliche und aufmerksame Crew."
Negativ: "Sitze in der Business Class etwas durchgesessen."
Positiv: "Service, entertainment and comfort - all very good. Really enjoyed the extra legroom in comparison with other airlines."
Negativ: "Just the AC was way too cold and they are not providing any blankets nor pillows"
Positiv: "The service crew was very nice"
Negativ: "Entertainment was broken so no movies etc. No pillows and no blankets because they ran out. Freaking cold during the flight. No vegetarian meal nor snacks."
Negativ: "Es war gute service im Flug. Ich fliege wieder mit KLM."
Negativ: "Stornieren des Flugs. Keiner fühlt sich zuständig und der Kunde wird mit Arbeit und Kosten allein gelassen"
Positiv: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Negativ: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
Positiv: "Food, entertainment and crew was exceptionally friendly."
Negativ: "Seats not great for such a long flight."
Negativ: "It was a connection flight from Manchester via AMS to HAJ. Transfer time in Amsterdam (offered by KLM) just 1 hr - so my baggage hasn't arrived in HAJ, at least one day delay! At airport HAJ I've heard that's usual that baggage can't arrive in one our! So I didn't understand why this flight was offered by KLM!"
Positiv: "was a standard flight, in a standard quality - nothing bad"
Negativ: "alles gut"
Positiv: "pünktlicher Flug Sehr nettes Personal Gute Verpflegung"
Positiv: "Unterhaltungsprogramm guter Service"
Negativ: "schon besser im Flieger gegessen"
Negativ: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
Positiv: "We got to Amsterdam on time"
Negativ: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"
Positiv: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Negativ: "Boarding could be better"
Negativ: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
Negativ: "old screens and entertainment system leg room to small"
Positiv: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
Positiv: "The flight was perfect! Great food,movies and I even got to sleep !"
Negativ: "All was well!"
Positiv: "Efficient crew"
Negativ: "Long, slow line at check in. Not many new movies or tv shows"
Positiv: "Das Flugpersonal war freundlich, sehr aufmerksam und fürsorglich. Es gab genug zu trinken und gute Auswahl. Über eine Kleinigkeit zu essen freute ich mich auch sehr. Es war ein entspannter, angenehmer Flug. Danke vielmals."
Negativ: "Dass der Flug sich verspätet hat, hat mich persönlich nicht sehr gestört. Wenn aber jemand danach weiter fahren muss, oder einen Termin deshalb verpasst, könnte etwas nervig sein."
Positiv: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
Positiv: "Board-Crew war sehr nett und das Essen + Getränke war natürlich auch sehr gut."
Negativ: "Leider muss man sagen dass das Boarding zu lange gedauert hat und manche Probleme mit dem Anschlussflug hatten. Noch dazu kummt dass mindestens 5 oder 6 Personen ihren Koffer nicht mehr bekommen haben unteranderem auch eine Freundin von mir was natürlich sehr ärgerlich ist."
Positiv: "Nice flight ...was comfortable travel ...good food.Thanks"
Negativ: "No such things"
Negativ: "Didn’t happen."
Positiv: "Professional crew. Good boarding."
Negativ: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."
Negativ: "Flight was cancelled."
Negativ: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
Negativ: "The movie selection did not seem extremely varied."
Positiv: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
Negativ: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
Positiv: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Negativ: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
beware of tight connections at CDG... big airport , bussing from the plane is time consuming...
Habe flug verpasst, Anschluss von Brest war zu knapp (30') mit 10' Verspätung v Start
No online check-in, so not ideal for business travellers having to queue to check-in at Zurich airport
Negativ: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us.The food was also mediocre."
Positiv: "Good aircraft, good service, on time, eventless"
Negativ: "There are two types of foot-rests, both are a nuisance for people with long legs. The one popping up from below one's seat is extremely hard to put back in place. The metallic one folding down from under the seat in front cannot be secured back and is always in the way if the passenger needs to stretch his/her legs. This seems to be a new appliance, and I jut wish they would do away with it altogether. More is not necessarily better."
Negativ: "They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size"
Positiv: "Nette Crew, Privatsphäre und leckeres Catering"
Negativ: "I may be wrong but these days, the staff curtsy and overall well coming approach is lacking! Just a smile and a few cheerful words can transform passengers’ mood greatly!! This becomes particularly important when one is traveling for > 9 hours back to back flights!! One can extra charge for it!!"
Negativ: "Nur süße Snacks, nichts salziges"
Positiv: "Freundlichkeit des Personals"
Positiv: "Cops is always a good reason to flight"
Negativ: "They always change the gates, also too many disorders in the gate previous the boarding process, the process it is not clean. They took hand baggage aleatory to send to down and do not ask if we have fragile stuffs there."
Negativ: "Die Bestuhlung der Business Class in der Boeing 777 ist unbequem. Es gibt wenig Ablagemöglichkeiten. Die Anordnung ist 2-3-2, und die Fensterplätze und der mittlere Sitz hat keinen Zugang zum Gang. Man muss bei diesen Sitzen die Nachbarn belästigen. Finde ich gelinde gesagt suboptimal."
Positiv: "Great newer plane, great service!"
Positiv: "Boarding procedures and crew were top. Wines and beverages excellent and even in super economy water was served several times"
Negativ: "The food could have been much better, should consider doing everything organic. As it was, the chicken in the meal was awful, the dessert terrible. The rice in the salad hard, almost uncooked. The only good quality food was the bread and the cheese"
Positiv: "Crew was good, seat was not, it was freezing cold and one little blanket was inadequate!"
Negativ: "Provide another blanket when needed, was wearing shorts and a short sleeve shirt."
Positiv: "Well trained, professional, highly efficient flight attendant, and what is more important, in good mood during the whole the flight"
Negativ: "The mobile application Air France didn't know the city or airport Dubai. Often same thing happens on the android application work Sheremetievo airport in Moscow"
Positiv: "Great food and friendly crew."
Negativ: "Seatback system was old and not very functional."
Positiv: "Mit einer Ausnahme war die Crew wenig motiviert"
Negativ: "Boarding clusterf..."
Positiv: "In flight entertainment was great"
Negativ: "seats very uncomfortable, boarding was a mess in Paris, priority luggage was annoying and made us miss our connection flight (as well as numerous delays)"
Negativ: "Sehr laut! Eng gestuhlt"
Negativ: "Surprised one flight that from what it looked to be, once flight took off a older couple came out of the cockpit are and took a seat in business class. I thought I had seen someone in civilian clothes setting in a area right behind the pilots chair. They did return to cockpit area near end of flight"
Positiv: "The crew was pleasant and boarding efficient I lucked out with first class"
Negativ: "Lost my luggage."
Positiv: "The crew was efficient and friendly. The plane took off on time and landed on time."
Negativ: "Boarding was slow and tedious. People still crowd around the boarding area despite there being row for the zones. Why they don't board from back to front is beyond me. The food was mediocre at best."
Negativ: "4 Stunden Wartezeit am Flughafen leider zu lang:("
Positiv: "The crew was very accommodating. I couldn’t have ask for anything better...pass on my praise to the flight crew of 0083"
Negativ: "I have never been in a situation were a flight has been delayed due to the co-pilot suffering a knee injury prior to take off. A request for a doctor on board after an hour or so and then having to leave the plane and then re-board after about 40 minutes was quite bizarre."
Negativ: "Flug kommt Mitten in der Nacht in Paris an. Da die Verbindung zum Anschlussgate noch geschlossen war, mussten wir formal nach Frankreich einreisen um zum Gate nach München zu kommen. Dort darf man sich im ungeheiztem Gate noch mindestens 2 Stunden die Zeit vetreiben."
Positiv: "Die Crew war nett"
Negativ: "Sitze waren sehr verschlissen, bzw. funtionierten teilweise nicht. Bordunterhaltung war nur auf einem Monitor möglich der andere Monitor funktionierte nicht."
Negativ: "wine selection divider between seats"
Negativ: "They lost my luggage :("
Positiv: "Staff and services all very good definitely"
Negativ: "Everything was brilliant"
Positiv: "Nette Besatzung, Kleiigjeit zum Essen und Trinken"
Negativ: "Sehr wenig Platz, wenig zum Essen"
Positiv: "The staff were very helpful and professional. The air hostesses regularly checked if I was ok and showed concern when I wasn’t. They made what seemed a bad situation seem bearable."
Negativ: "The food was not very nice and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Positiv: "Everything. crew friendly and food/drinks the best"
Negativ: "Nothing...all was wonderful"
Positiv: "Good quality flight"
Negativ: "But delayed and lost baggage"
Negativ: "I ordered Asian Vegetarian Meal. But they served me only pasta."
Positiv: "The plain was ok, the crew really nice and attentive. The only “problem” would be the food, mostly for the breakfast that was awful."
Positiv: "Flug war kurz, dennoch gab es Getränke. Das war super!"
Positiv: "Flugpersonal war außerordentlich aufmerksam und freundlich. Der Flug mehr als entspannt. Auch das Essen war super!"
Positiv: "Good size plane. It didn’t end up being full so there was plenty of room to move around. Quick flight and easy."
Negativ: "Nothing to complain about."
Positiv: "Alle ok, Personal freundlich zuvorkommend"
Negativ: "kleiner Snack mit Kaffee, alles gut für den kurzen Flug."
Negativ: "Airplane delay to take off 1 unknown reason After landing in Paris 50 min sitting inside airplane moving around Late for flight transfer. Sitting in Paris airport 5 hours. Customer service no working. Never fly Air France anymore !"
Negativ: "Security services at Manchester airport...too long and not friendly at all"
Positiv: "The free glass of red wine when the plane finally took off."
Negativ: "The flight was delayed. We were told that it was just a half an hour delay by the man that was informing us of the delay and then we were then told by a woman that it was going to be over an hour. We weren’t told any specifics of why the plane was delayed, other than: “ the engineers are looking at the issue now”. We received messages saying that the flight was cancelled but then we were told to ignore that. We were told that we would have an update every 10-15 minutes but by the time we had the next update was 1 hours later, we were told that the plane will depart at 15:50- which we did. But we also sat on the plane for an extra 2 hours or maybe even more (couldn’t bare watching the time at this point) because the man that was supposed to push the plane backwards in order to reverse the plane didn’t turn up so we then had to wait for all of the other planes to take off before we could. Eventually the plane set off at 18:20 and I got in France 19:30-20:00 ish?"
Negativ: "1/ the transfer crew needed 50 mn to enter my son’s visa number in her computer and she almost let us miss our flight 2/ we were separated (party of 3, my son being 5 YEARS OLD) - how can they allow a boarding and expecting my 5 year old to do a 10 hours flight BY HIMSELF???? 3/ no kids menus, even if I had ordered it before 4/ food in general was very mediocre 5/ crew was unprofessional and they acted bored"
TV’s kept rebooting so almost impossible to watch anything. The announcements were impossible to understand in headphones and I was using nice Bose. Flight was over 4 hours late leaving
Luggage did not arrive in Vancouver
The plane from Toronto to LA had barely space enough for my knees..I am 5.2 145pds..so not as large as a lot of people..could barely make it to the bathroom..I need to loose 30pds to fit in those seats
the person who did the boarding was inefficient. It was more important to him to collect my luggage than to give me my boarding pass. when he did, one of my family was duplicated and misrepresented. when I went back to ask for my boarding passes, it was gone.
There were no entertainment options on my trip home on a four hour flight - I will never fly Air Canada again
Positiv: "Die meisten Crew Mitglieder waren nett"
Negativ: "2-4-2 Sitzreihen"
Positiv: "The flight was okay."
Negativ: "- I had to pay extra for lunch and (alcoholic) drinks. - The pasta was overpriced and tasted like nothing - At the destination we had to wait for 35mins in the plane, before we could get out."
Positiv: "Boarding easy and not rushed. Crew friendly and laid back - didn’t seem uptight. Nice aircraft. For a long flight, it was surprisingly easy."
Negativ: "Economy space is still so cramped for a long flight. Food was fine and what would be expected. Not remarkable."
Positiv: "The crew was amazing. The economic seat (I always prefer to select aisle seat) was OK for me."
Negativ: "I often prefer to take Air Canada flight for the departure to any international cities, because it hardly happened to have any cancelled AC flights during my Air flight dates in my past years trips."
Positiv: "The set was super comfortable"
Negativ: "Everything was excellent"
Positiv: "Great Crew"
Negativ: "Slight departure delay - no big deal"
Positiv: "good entertainment system"
Negativ: "they boarded zones 3, then 4, then 5.. utter chaos. When I asked a male flight attendant the premise for this he was rude and aggressive. My wife phoned CA to book a gluten free meal the day before. The process was so complex she gave up. 9 hours no food. I was reminded again why I hate this airline"
Positiv: "Guter Service"
Positiv: "The variety of food for purchase was nice!"
Negativ: "THERE WAS NO WIFI ON A 6HR FLIGHT!!! omg its 2019. mind blown."
Negativ: "fragte man sich leider auf diesem Flug. Keine Monitore mit den Infos zum Flug (wo sind wir, wie lange dauert es noch, etc...) Kannte ich so noch nicht. Bordpersonal war sagen wir mal nicht unfreundlich, mehr aber auch nicht. Höflich, zuvorkommend und aufmerksam ist anders. Der Flug ging von Berlin. Es lag also auf der Hand, dass sehr viele Fluggäste deutsch als ihre Muttersprache haben. Das störte die Flugbegleiterin aber nicht. Sie sprach ein so schnelles und undeutliches Englisch, dass sie nicht bis gar nicht zu verstehen war."
Positiv: "The crew were friendly."
Negativ: "The crew did the best they could but the plane had two equipment malfunctions resulting in a 1.5 hr delay. After the first one resolved, we were inches away from takeoff when the captain came on to tell us something went wrong and we would need to be towed back to the terminal. After waiting for the ground crew to come rescue us, we started pushing backwards but then forwards again. Captain came on and said the problem was fixed. Once we landed at Toronto Pearson from Mexico City, there were no available gates. The movies see election available through streaming on Air Canada Rouge had fewer movies and shows than the tablet you could rent from the airline."
Negativ: "We didn't fly directly from Montreal to SFO. See above."
Negativ: "Inexperienced crew. Had to circle the departure airport for 1.5 hours and then land again due to a mechanical issue. They didn't tell us what was going on exactly. Sat at the gate for another 40 minutes. Finally departed. Everyone on boar missed their connections. I personally missed a whole day of my European vacation due to this error. Stuff happens from time to time but it would have been nice for them to have handled it better."
Positiv: "Everything, we were on time and everything was perfect."
Positiv: "Alles gut, wie erwartet. Cool, dass Internet im Angebot war."
Negativ: "Klar, die Flieger werden immer enger... aber für die Umwelt ist es schon besser, wenn dafür weniger Flieger starten also beklage ich mich auch nicht so sehr drüber. Am Besten wäre es, wenn es mehr Züge gäbe für solche kurze Strecken."
Positiv: "Flight pretty much on time"
Positiv: "it was a long flight, not interrupted by too many announcements"
Negativ: "boarding was problematic. I paid extra for a seat closer to the front yet had to store carry on in the rear of the plane. when asking the flight personnel for assistance regarding the matter, he promptly gave me a glare and turned away totally ignoring me. In waiting until everyone had exited the plane before being able to retrieve my bag, it completely defeated the purpose of the extra expenditure. perhaps boarding the rear of the plane first. regardless, my biggest concern was I felt like the flight attendant should have responded but elected to snub me. amazingly I lived to talk about it :-)"
Negativ: "I can't take the flight and I can't get my money back. It is horrible"
Positiv: "Inonized windows"
Positiv: "Boarding process"
Negativ: "Cabin Crew did not provide water to hydrate the passengers but, one time on the flight from Toronto to San Francisco."
Positiv: "Das Boarding und die Durchführung waren super. Das Personal sprach Französisch. Nicht alles wurde auf Englisch wiederholt. Getränke wurden NUR EIN MAL angeboten. Essen hat Geld gekostet - nicht gut. United Airlines hat zwar auch essen Gegen Geld angeboten, aber hat mindestens 3 Mal von sich auch Getränke angeboten. Also von sich aus."
Negativ: "Kaum Beinfreiheit. Essen nur gehen Geld."
Positiv: "Great fare. Prompt and friendly customer service on the phone."
Negativ: "My flight was cancelled and rebooked for the following day with the same itinerary, which would have defeated the purpose of going on my trip (a wedding). I called and Air Canada put me on a same day flight on Delta. That flip was delayed, and I would have missed my connection. Finally, I was rebooked again, but didn't get in until several hours later than I would have gotten in."
Negativ: "They opened my bag and took staff out of it"
Positiv: "I hated both my trips with Air Canada. I payed extra for a better seat and the one I got was dirty. The tv was NOT working. On top of the 5 hours delay, I hated all the experience. The attendants messages is never clear and focus. It's like Air Canada is employing teenagers with NO work etics or professionalism. I am a frequent flyer and will NEVER flew with Air Canada again. The cheap ticket is not worth the cheap aircraft and cheap service I received."
Positiv: "Nice service, flight was on time and can't complain. :)"
Negativ: "Nothing to really put in here. Only a short flight and everything was above board. Sorry, no rant or raving today. Maybe next time."
Positiv: "Some staff were professional and nice."
Negativ: "The staff at the check in counter need some additional training because they didn't notice that the boarding pass that they gave me did not give me a seat on my flight. I didnt notice until boarding the plane. I showed the customer service agent at the gate and that's when she told me I didnt have a seat on the plane and that they had to get me one before I could board it. Everything ended up working out in the but the same problem happened with another flyer and they couldn't get her a seat. So she had to wait for the next flight!! I felt bad for her because like myself she paid for a seat on that plane and because of Air Canada's horrible system she missed her flight. Also, my flight to Newark was nightmare because my flight from London to Toronto was delayed, and my connecting flight to Newark left without waiting for me and other passengers on the delayed plane. I think that's the most crazy thing because all us passengers paid for that flight and we had no choice but to wait the next day. We were accommodated with a hotel after waiting hours and hours but it was still very frustrating."
Positiv: "Able to board in advance of pilots arriving."
Negativ: "Due to construction work on one of the runways, pilots were delayed as well as takeoff."
Positiv: "Dieser kurze Flug verlief schnell und komfortabel. Es gab Internetzugang am Board, der gut funktionierte."
Positiv: "friendly helpfull staff"
Negativ: "luggage took to long to get"
Positiv: "Delayed and still on time overall great experience"
Negativ: "Electrical plugs not working on both flights, so I couldn't use my laptop."
Positiv: "der sessel ist wie ein altes economy-sessel, das essen ist schöner angerichtet, und es gibt mehr platz"
Negativ: "leider ist die standard-economy-klasse viel enger geworden"
Positiv: "Seating and on time"
Negativ: "Air Canada staff appear to wear their job dissatisfaction on their sleeves. They don't smile enough and often when they do its to each other like there's an inside joke we don't know about."
Positiv: "The bathrooms were clean and the dinner was pretty decent. Lots of movie selections. The crew was nice."
Negativ: "The space was cramped. My flight from Toronto to Seoul was not good. I was seated right next to the bathroom and the way the seat was positioned, it stuck out next to the bathroom door. So, people were constantly walking into my seat and I could feel the air (and smell) from the bathroom every time someone opened and closed the door. It was very uncomfortable."
Positiv: "Everything on time"
Positiv: "Flights left on-time. Leather seats reclined comfortably. Crew offered plenty of food & drink throughout the flight. I would definitely consider booking again with Air Canada"
Positiv: "The flight was on time and efficient"
Negativ: "The seats have gotten so small and the rows are so close together that you feel like so many sardines in a can. The airlines have added extra rows to these planes to increase their revenues at the expense of the customer."
Positiv: "Landing and take off"
Negativ: "The fact that we couldn't get seating assignment until last minute"
Positiv: "All around enjoyed the trip. Courteous and professional. There was a medical emergency on the flight back. It was handled incredibly well by all of the flight attendants. Would use Air Canada again and certainly Kayak as a booking system. Thanks."
Negativ: "Food availability was scarce. We brought food on the plane on the way back."
Positiv: "Super fast and easy process. Glad I flew air Canada"
Negativ: "I had to pay for the food for my 4hr flight. It use to be that you were provided the food at no additional cost."
Negativ: "Terrible all around. About 10 total delays and one on flight delay totalling 7 hours. No information except lies was given the whole time."
Negativ: "The food was the worst. Did not feel it was even edible. For an 11 hour international flight there were zero amenities. If you wanted to watch a movie, you had to pay $10 per person for an iPad. You could not even use your own & link to their wifi unless you are in their earned points program."
Positiv: "The food was good"
Negativ: "I was put in overbooking, and was concerned about not being able to get on the flight. Everything worked out fine in the end, but still did not appreciate this. Given the risk of not being able to board, I will likely not use this airline in the future."