Positiv: "Food & timeliness"
Negativ: "Cramped seat and no window (14a)"
Positiv: "great everything!"
Positiv: "Very attentive and engaging crew."
Negativ: "really nothing!"
Positiv: "The two people who were in charge of boarding the plane were especially nice, efficient, and accommodating. I really really liked them."
Negativ: "The flight was too warm."
Positiv: "Short flight and no problems."
Positiv: "Great crew, early arrival"
Negativ: "Old screens, snacks getting smaller, too much ice in the drinks"
Positiv: "Great crew, nice plane, awesome entertainment"
Negativ: "Bag drop agent was not helpful."
Positiv: "I liked the choices of movies"
Negativ: "The seats were dirty and the snack choices are not healthy at all."
Negativ: "Late flight. Unacceptable"
Positiv: "Crew was great, seats were comfy and the entertainment options were good."
Negativ: "Flight was delayed but it happens."
Positiv: "Everything went smoothly. Everyone was helpful."
Positiv: "Great Service and flight was without problems or delays. Arrived on time ."
Negativ: "Paid for particular seat within 2-3 rows of back galley as unaccompanied minor for my son. For his comfort, he chose an aisle seat. Flight attendants onboard moved him to farthest back row in window seat and he was not able to get out to use the lavatory easily."
Negativ: "Better customer service. Your employees should be te-trained and reminded they are in a service industry where your clients have other options to fly."
Positiv: "Yes, . Amazing crew Seat was comfortable."
Negativ: "Plane left 4 mins early knowing that passengers were on a delayed flight."
Positiv: "Just fine, beverage service was friendly."
Negativ: "The entertainment system was out the entire flight. The flight attendants were just talking to each other as we left, even when I tried to say thank you."
Positiv: "Crew was awesome"
Negativ: "Ich hatte für meine Mutter und mich das Ticket zusammen gebucht jedoch haben wir keine Sitze nebeneinander bekommen. Nicht schlimm aber schon ärgerlich wenn das nicht von der Airline aus klappt und die Leute nicht Sitze tauschen wollen"
Positiv: "Toller Service"
Positiv: "Issac was amazing!! Best flight attendant I’ve had in years."
Negativ: "Nothing. My experience was fantastic."
Negativ: "The only problem with the food was it was all canceled because of rough weather."
Positiv: "Great service!"
Positiv: "The plane was 2 hours late and I could not get home. Missed the connection to Greenville at 11:38. They told me there were no hotels in Atlanta and I would have to stay in the airport and then take the 8:55 am fight to Greenville. That took an hour in line and there was no help."
Negativ: "The pilot was awesome. He flew as fast as he could to help anyone make their connection but it didn’t help. But I appreciate him trying. Just frustrated that being military I didn’t get to board earlier or that they didn’t help me find a way home"
Positiv: "Surprisingly comfortable for such a short flight. The approach is impressive. Friendly attendants and captain kept everyone updated when there was a slight delay. Was overall a really nice flight"
Negativ: "Delta put me on an aisle rather than window I am broad shouldered and got pummeled throughout the flight by passengers and crew passing by Gal next to me fell asleep on my shoulder It was ok. She was attractive. :-)"
Positiv: "nothing- the plane took of late and AGAIN with no reason given why - pilot blamed it on ATC"
Negativ: "TAKING OFF ON TIME!! AN entertainment screen that actually worked, and not the very last seat in the plane (last row)."
Negativ: "Mehr Verpflegung mit Getränken wäre schön gewesen, aber an sich alles ok."
Negativ: "Crew did not make passenger in front of me bring his seat back up for landing."
Negativ: "90 minutes on the taxiway is not what you want"
Positiv: "Friendly crew and on time flight"
Positiv: "You guys did an all around great job and my flight experience was the best I’ve ever had. The quality of the service was exceptional."
Negativ: "Wir hatten uns für den teureren Direktflug entschieden - dieser wurde zweimal geändert, letztendlich hatten wir einen Stop in Orlando und sind viel früher losgeflogen als ursprünglich geplant - was zur Folge hatte, dass die Kids quasi nicht geschlafen haben weil wir mitten in der Nacht ankamen und zu allem Überfluss wurden unsere Sitzplätze geändert - in die Reihe vor dem Notausgang, an der sich nicht mal die Lehne zurückstellen lässt... also extrem wenig Platz wenn der Vordermann seine zurückstellt..."
Positiv: "Alle Flüge pünktlich, nettes Personal an Board, Essen gut, gerne wieder"
Positiv: "Snacks & drinks & TV movies good"
Negativ: "One hostess was very rude & slow forget our headphones Kept getting me to help her with getting attention of other hostesses also very bad at giving snacks and kept my husband and another man waiting for 10 mins while she gathered rubbish despite repeated requests which would have been easy as she was at the front of plane obviously unsuited for this position"
Negativ: "This was the longest part of a three flight trip back to DCA and there was no movies. This was completely unexpected, so I wasn't prepared to entertain myself for 5 very long hours. It would have been nice to have know this ahead of time so I could have brought a book with me. Early notification thru the app is the way to go."
Positiv: "Despite the turbulence and delay, this was possibly the best flight I've ever been on. I have never been treated so well by a flight crew before. Also, the attendant at the gate managed to get my wife seated next to me when our seats ended up separated. Great experience!"
Negativ: "Turbulence and delay was bad, but the flight crew made up for it."
Negativ: "not prepared in Maintenance to fix a very small problem in an efficient timeframe. Also, this plane was very dirty ..bathroom, walls, seat rails, floors....not good Delta"
Negativ: "was a difficult transition from delta to west jet in Toronto and we almost missed the flight"
Positiv: "Der Flug fand immerhin statt"
Negativ: "Der Flug startete mit 4 Stunden Verspätung, die sich im halbstündige m Rhythmus ohne Angabe von Gründen aufbauten. Erst nach massiven Beschwerden mehrerer Kunden gab es schließlich ein Fläschchen Wasser."
Positiv: "Lisa, the flight attendant, went above and beyond to help solve a situation that occurred during the flight."
Positiv: "Quick flight, great landing and takeoff."
Negativ: "Everything was great today."
Negativ: "Langes warten für fliegen , Kamikaze Check in,"
Positiv: "Freundliche Service"
Negativ: "Flugzeug ist über die Jahre gekommen (Alt)"
Positiv: "Comfortable seats in coach Good snacks Friendly crew"
Positiv: "Wi-FI available (although I didn't use it)"
Negativ: "No direct flight in the morning, so had to take two connecting flights, and leave home very early in the morning."
Positiv: "Free movies helped make the flight go faster. Also when possible my girlfriend and I were seated together despite having seats assigned at the gate."
Negativ: "Being in zone three meant checking bags on every flight. That's a side effect of picking the cheapest tickets so not really Delta's fault but it says that I have to put something here."
Positiv: "Overall good flight."
Trotz zweimaliger Mail und Einstellungen im Profil war keine „dairy free“ Essen möglich :(
Everything was great thanks
Rude staff late departure uncomfortable seats no entertainment
Weg mit der Maskenpflicht! Sonst alles gut.
Die Maskenpflicht könnte man aufheben! Ansonsten alles gut.
Dienstleistung wurde nicht geliefert wie gebucht und ich musste trotzdem Stornierungskosten übernehmen. Nie wieder.
Mehr MNS Kontrollen während des Fluges, einige Fluggäste haben Maske nicht korrekt getragen Getränke Service inkludieren. Erwarte ich mir bei einer Premium Airline
keine warmen Getränke, Wasser oder Bier nur zum Kauf
Negativ: "Cannot ask for more"
Positiv: "yes, seat is always ok , I'm not overweight"
Negativ: "basically, nothing, just keep smiling"
Positiv: "Very smooth boarding on both flights, a smooth transfer between flights, and comfortable seats (especially nice flexible headrest on longhaul flight). Very friendly and helpful crew."
Negativ: "Movies available weren't to my taste, which isn't important anyway."
Negativ: "Boarding tool a long time and late take off"
Positiv: "uncomfortable seats"
Negativ: "Leider nicht pünktlich"
Negativ: "Nothing. The plane was clean, everything was on time, and everyone was polite and professional."
Positiv: "The crew was good. They were friendly and efficient. One did forget to return with a promised coffee but she apologized when I spoke of it to her."
Negativ: "1. no air conditioning until the plane was in the air. It was STIFLING on the runway. 2. no power sockets to charge devices"
Positiv: "Tolle Crew"
Negativ: "Abgeranztes Propellerflugzeug"
Positiv: "Freundlichkeit der Crew."
Negativ: "Die Turbulenzen. Leider nicht beeinflussbar."
Negativ: "Verspätung war unschön."
Positiv: "Alles bestens gewesen. War wirklich positiv überrascht."
Negativ: "Fällt mir nichts ein"
Positiv: "Wifi onboard"
Negativ: "Wifi über paypal buchbar, aber Paypal verlangte SMS authentifizierung, was während des Fluges logischerweise nicht ging."
Negativ: "Personal am Gate überfordert und extrem langsam. Alles verspätet: Informationen, Boarding, Abflug, Ankunft, Aussteigen - wie bei Austrian "normal". Daher fliege ich mit Austrian nur dann, wenn es nicht anders geht."
Negativ: "Overhead space on plane was very limited."
Positiv: "Catering in business toll"
Negativ: "Verspätung. Leider jede Woche mittlerweile"
Positiv: "The wafer bar. Pilot had a good landing in high winds and snow."
Negativ: "Nothing to complain."
Negativ: "Gepäck könnte nicht an Zielort durchgecheckt werden Durchgeführt von Eurowings"
Negativ: "Keine Info über Verspätung Gepäck könnte nicht an Zielort durchgecheckt werden Durchgeführt von TAP"
Positiv: "nicht viel"
Negativ: "laut , eng , klein , unpünktlich"
Positiv: "Nettes Bodenpersonal"
Negativ: "70 Minuten Verspätung auf einem 40 Minuten Flug Nicht mal die Auswahl zwischen süß und salzigem Snack"
Positiv: "Everything from boarding, service on board, disembarking--- easy and efficient--polite and friendly"
Positiv: "Um diese Zeit wird das Programm abgespult, da erlebt man selten highlights. Allerdings war die abgespulte Leistung i.O."
Negativ: "Leider war das Flugzeug sehr voll, somit war es unangenehm eng."
Positiv: "Das Flugzeug war sehr angenehm, vermutlich noch relativ neu. Das Entertainment-System fiel dadurch positiv auf, dass es funktionierte, viele praktische Auswahlmöglichkeiten. Vglw. gutes Essen, welches den Europäern auch freundlich serviert wurde."
Negativ: "Offenbar war ein Teil des Personals nicht ganz frei von Vorurteilen ggü. Asiaten. Die unterschiedliche Behandlung fiel bei einigen Gelegenheiten auf. Leider war das ansonsten angenehme Flugzeug sehr eng und voll besetzt."
Negativ: "Alte Maschine. Ein Stück abgepackter Kuchen"
Negativ: "Flug ist ausgefallen"
Negativ: "Maschine ist 40 Minuten zu spät nach Berlin gekommen, in Summe 100 Minuten Verspätung, das Bodenpersonal war dann zu wenig um mit der Verspätung halbwegs umgehen zu können."
Negativ: "There was a mix up about my reservation/ticket. Was stuck at the ticket desk for 45 min"
Negativ: "das essen und Service in der Business class lässt mittlerweile immer mehr zu wünschen übrig. statt Verbesserungen wird hier anscheinend auch schon immer mehr der sparstift angesetzt."
Positiv: "Everything was awesome best flight i had in my life."
Negativ: "The plane was HUGE, too big. With such a big plane the crowd formed by the gate waiting to board was unmanageable. Also the giant plane felt like it was hard to maneuver during take off and landing. I would very much prefer a smaller plane. The touch screen in front of me was not always responding when I tried to tap the screen. The audio jack was also not working great; sometimes I did not have audio in my right earbud and I had to turn and fidget the plug. The earbuds provided by the airline did not even work when plugged into the screen, I had to use my own earbuds."
Positiv: "Overall it was a good trip and staff was helpful."
Negativ: "Beinfreiheit in der ersten reihe bescheiden. kein welcome drink. zuerst wird nach dem essen gefragt, serviert und dann kommt erst das Getränk. einmal wird nachgeschenkt, der rest nur nach Aufforderung. weder Erfrischungstücher werden gereicht, noch sonstige Aufmerksamkeiten. leider auch noch etwas über eine stunde Verspätung. alles in allem: bei einem 3, stunden flug in business class erwarte ich mir etwas mehr."
Positiv: "Der Flug ist pünktlich gestartet. Die Maschine machte einen ausgesprochen sauberen Eindruck. Das Flugpersonal war sehr freundlich."
Negativ: "See red comment above."
I have to we rerouted 3 times could not take the original plane
Wie beim Hinflug auch beim Rückflug Verspätung von fast einer Stunde. Auf Nachfrage zunächst keine Informationen und unfreundliche Antworten. 50 Minuten im Flieger warten müssen bevor der Start erfolgte. Erst auf Nachfrage gab es zur Überbrückung ein Wasser. Schade, dass man als Gast immer darauf Selbstverständlichkeiten aufmerksam machen muss. Dabei möchte LH angeblich immer ein Wohlgefühl an Board vermitteln. Das behaupten sie zumindest immer in der Durchsage. Enttäuschend.
Great legroom on this flight!!!
Das Boarding ist bei Lufthansa auch nach zwei Jahren Corona immer noch eine Katastrophe. Keine Ansage der Gruppen, so das alle gleichzeitig zum Boarding rennen. Das gleiche beim Aussteigen. Volle Gänge keine Ansage über einen geregelten Ausstieg. Leider kümmert sich die Lufthansa offensichtlich wenig um die Gesundheit der Passagiere.
Auf die Frage in der Business Class, ob es ein bisschen wärmer gemacht werden könnte, da es von unten kalt zieht, nur die lapidare Antwort, das käme wahrscheinlich von der Aussentür und die Temperatur wurde nicht höher gestellt. Also ein Flugzeug, wo es durch die Tür zieht. Na, ja, schlimmer geht's eigentlich kaum noch.
After sprinting to the gate because the flight we arrived on was more than 30 mins late, not a single crew member offered to help us find space for our bags or get seated. they were rude and acted annoyed we were holding up the flight when it was another Lufthansa flight that made us late. the plane was old and uncomfortable and when the guy in front of me leaned his seat back, I could no longer see my movie screen.
Complaint about food. Business class. Lufthansa was out of three options that I requested. No effort was made to manage a viable option so I was given no main course by the gentleman who came to serve me. Very disappointing. Mrs.Livleen Kahlon Passenger Buisness class, Flt Frankfurt to Delhi . 8th of December 2021
Food is dreadful Service is wonderful
Zunächst wird bei der Lufthansa eine gegenderte Drohung ausgesprochen, nämlich, wenn die Gäste die Maske abnehmen sollten und sich den Anweisungen der Crew widersetzen sollten, würden die polizeilichen Organe am Bestimmungsort informiert. Das bringt schon mal "gute Laune" in die trotz 9 Mrd. Steuerzahlerstütze unveränderte Kabine. Die sieht dann auch so aus, als ob sie seit der letzten Stilllegung wegen Corona aus Kostengründen nicht mehr gereinigt wurde. Die Businessclass ist ohnehin eine Zumutung, nämlich die gleiche Bestuhlung, wie in Economy, nur mit einem leeren Sitzplatz dazwischen. Lufthansa sollte sich einmal ein Beispiel an Turkish Airlines nehmen, die die Zeit des Lockdowns genutzt hat, um für die Gäste ein Upgrade in Ausstattung und Verpflegung zu organisieren, die ihresgleichen sucht, aber bei der Lufthansa sicher nicht findet.
Positiv: "Flug war püntlich"
Positiv: "Upgrade von Premium auf C"
Negativ: "alles prima"
Positiv: "Overall, I can’t complain. The take off and landing was peaceful"
Negativ: "The food could’ve been better. The wait time at Abuja needs lots of improvement. It was the worst part of the trip"
Negativ: "I am a very experienced international traveler with approximately 25 countries visited and many of them multiple times. This flight set my new benchmark for a international coach flight. Staff were professional, friendly and accommodating. Great leg room and entertainment. Even the in flight meal and snacks were good. I was not looking forward to my domestic connection with Delta. Unfortunately, Delta met my anticipated expectation. US based carriers could learn a lot from Lufthansa."
Positiv: "Crew was great."
Negativ: "The layover time was too close for FRA. By the time everyone deplaned and was shuttled to the terminal by a bus it was already my boarding time. I had to rush through the passport control feeling nervous The seat pitch of the flight was narrow. I could not use my laptop once the person in front of me reclined."
Positiv: "Crew war nett!"
Negativ: "War eigentlich alles in Ordnung!"
Negativ: "2 Stunden Wartezeit an der Passkontrolle"
Positiv: "Da aufgrund der gewitterigen Wetterlage, viele diesen Anschlussflug nicht mehr erreicht haben war das Flugzeug nicht voll besetzt, weswegen ich gleich drei Sitze für mich allein hatte... für einen Langstreckenflug ist das natürlich sehr komfortabel! Besatzung sehr nett."
Negativ: "Das Wetter.... wie oben bereits angedeutet recht gewittrig, war ein recht turbulenter Flug. Man musste sich die ersten Zwei Stunden oftmals mit beiden Armen festhalten um auf dem Sitz zu bleiben..."
Positiv: "Crew war informativ bezogen auf Verspätung. Bremsen in Bremen sehr fragwürdig. Kein Grund in Bremen so stark zu bremsen."
Negativ: "Landung mit Stop übermässig stark gebremst. Bin jahrelang selbst in Bremen gelandet mit viel grösserem Flugzeug. Nie Problem gehabt. Mopedflieger von Cityline brauch so eine Bremsung nicht total unkomfortabel für die Pax"
Positiv: "Food was good and crew were helpful."
Negativ: "Seat could have been comfier!"
Negativ: "• Die Zwangsbelüftung verteilte einen ungewohnt starken und eiskalten Wind, und diese Einstellung wurde nicht abgemildert! • Die Freundlichkeit der Stewardess. • Der Klapptisch war einseitig abgebrochen, sodass nichts darauf liegen konnte."
Negativ: "Went First Class. What a joke! Coach seats & service. Only difference is they leave the middle seat empty. This appears to be the European standard (we flew on 3 different airlines) for 1st Class within Europe flights. Save your money, fly coach within Europe."
Positiv: "The crew was professional and polite"
Positiv: "Seating was good"
Negativ: "Got a seat in the middle - was pretty annoyed with this."
Positiv: "I’m so grateful for all the movies"
Negativ: "Flight was delayed bc of Pakistan air space so I had to take 3 planes instead of 2"
Positiv: "Soweit ok für die kurze Strecke"
Positiv: "Sauberes, neues Fluggerät"
Negativ: "1. Dauernder Gatewechsel. Zweimal wurde das Gate gewechselt und zwar nicht mal auf derselben Ebene, sondern sogar in einem anderen Terminal und der Flieger hatte auch noch mehr als 1 Stunde Verspätung. 2. Das Essen war für eine Businessclass und einen mehr als 2 stündigen Flug eine echte Zumutung. Kalte und geschmacklose Vorspeise."
Negativ: "Verspätung, schlechte Abfertigung."
Positiv: "The crew was fantastic!"
Negativ: "Movie selection was very limited"
Positiv: "Das Personal war sehr zuvorkommend jung und wirklich nett! Alle Ansagen im Flugzeug waren ausführlicher und netter als für gewöhnlich"
Positiv: "the fact that the departure was delayed due to a late connection flight from Pisa."
Negativ: "the extra fees for the tickets of our pets because the reservation was not made on line when that was impossible for us to do when we purchased our tickets, nor when we received the notice on the 31st of August because our computer was already packed in the suit case and didn't see it until September 2nd."
Negativ: "Von drei Flügen auf der Strecke Bali-FRA war einer von Lufthansa ausgeführt und der einzige verspätete gewesen. Leistung - OK, mehr kann ich nicht sagen."
Positiv: "Angenehmes Personal. Abwicklung wie gewohnt."
Negativ: "Der vorausgehende Flug war verspätet lautes Rauschen in der Kabine offenbar durch Hilfsaggregat."
Negativ: "Das Essen war ok."
Positiv: "I flew in the A380 bulkhead at row 50 from Munich to Hong Kong. Have flown premium economy with Lufthansa before, it was no different from before. The service is efficient. Entertainment was fine and had an interesting selection in their world cinema section."
Negativ: "A pretty standard experience and nothing which makes you feel special. Other airlines might offer an upgraded meal in premium economy or a special cocktail, but not on Lufthansa."
Negativ: "Boarding was ridiculously unorganized and stressful."
Negativ: "All flights cancelled. Stuck overnight."
Positiv: "Excellent service!!!"
Negativ: "Really nothing negative to share... just a little uncomfortable in economy class."
Positiv: "Movie choices were great! The crew was very nice and accommodating."
Negativ: "Uncomfortable seats, but that's a problem with every airline."
Positiv: "Personal war okay aber Flug verspätet"
Negativ: "Essen war ein abgepacktes Salami Brot"
Positiv: "I thought the new plane was wonderful. The flight attendant was great and professional."
Negativ: "I flew with Lufthansa about two years ago and the food was soooo much better. The food on this trip was very distasteful."
Negativ: "Sehr unaufmerksames Personal. Essen wurde vergessen, Amenity Kit fehlte"
Positiv: "Flugpersonal war nett"
Positiv: "Das Flugpersonal war sehr zuvorkommend aufgrund der 20 minütigen Verspätung"
Positiv: "friendly service"
Negativ: "no head support"
Positiv: "Flugpersonal war sehr freundlich und hilfsbereit. Boarding ging auch sehr schnell."
Negativ: "Auf unserem Langstreckenflug bekamen wir zwei Mahlzeiten. Leider war bei beiden Malen ein Gericht aus, sodass ich immer das bekam, für das ich mich nicht entschieden hätte... Cola war nach ca 1h komplett aus"
Positiv: "Verspätet und dann trotzdem noch den ganzen hons Circle zuerst Kram durchziehen geht nicht"
Negativ: "It was a different way later flight"
Positiv: "On time - although a long flight I didn’t see the time go by"
Not much time to transit in ARN, and info on next gate was hard to find. No food offered in flight, only water
Getting out of New Jersey.
Reise wurde von SAS storniert
Reise wurde von SAS storniert
SAS canceled flight the day before we were to head to Athens to catch our cruise ship. No warning whatsoever from Kayak or SAS. We only found out when we tried to check in and in red letters it said "Canceled". Kayak states they never received any message from SAS regarding this cancellation. SAS decided just to change our flights for the next day which was very unsatisfactory. NEVER AGAIN! Turkish Airlines is the way to go!
Negativ: "Terrible to have to pay 70 Euros when you are an elite gold status member. And no mention of this during booking process and checkin unless you dig in deep via links. Not used to this with other airline partners and likely last time I am flying SAS"
Negativ: "Only serving beef as meal in economy was not great. A choice would be better."
Negativ: "Please see statement from SFO-> CPH flight."
Positiv: "Crew war Super!"
Negativ: "Schlimmes, altes, kleines und sehr beengendes Flugzeug, extrem schlechte Belüftung!"
Positiv: "Friendly crew. Good food. Uneventful flight."
Negativ: "Flight was slightly delayed in departure."
Negativ: "Last minute change of boarding gate led to a dash across the airport!"
Positiv: "Crew war super speziell Carsten!"
Negativ: "Eine Fussmassage hätte es noch toppen können."
Negativ: "Again we had to climb down stairs with our luggage to get to the boarding area, then we had the typical ramp. What is it with Europe and stairs? If you have any issues beware. You better be strong and fit to fly in Europe. Not too many luxuries."
Negativ: "Boarding and boarding pass was horrible. 30 min before boarding, there was no one at the SAS area."
Negativ: "We paid for meals that were NOT delivered"
Positiv: "Flight attendants were kind and patient and attentive. Older plane had more seat room, and the food selection was tasty and reasonably priced."
Negativ: "No entertainment options beyond airline magazines, but it was to be expected on a European flight under 3 hours"
Negativ: "Outstanding service, comfort, food, entertainment options May have been best experience ever flying"
Positiv: "The food was amazing"
Negativ: "The seats could have more space"
Negativ: "MUC >> CPH wurde durch SAS durchgeführt, jegliche Versorgung kostet extra. Nicht was man erwartet, wenn man durch Lufthansa bucht!"
Positiv: "Sehr nette Besatzung Schnelles und geordnetes Boarding"
Negativ: "Verpflegung war kostenpflichtig mit Ausnahme von Tee und Kaffee."
Positiv: "service was great flight was on time luggage came on time"
Negativ: "Anschlussflug wurde gecancelt"
Positiv: "Gibt nix gutes"
Negativ: "Flug wurde gecancelt ohne das man benachrichtig wird!!"
Positiv: "Every seat has bottle of water"
Positiv: "Definitely one of the cleanest aircrafts I have seen. Design in grey simple but good. Nice and friendly staff."
Negativ: "New Arla Milk packages have a strange form and way to open which makes it tough not to spill the milk on you!"
Positiv: "Crew and food were amazing!"
Positiv: "Efficient, on-time service; plenty of overhead storage room."
Negativ: "Small cramped seats were inappropriate for an international flight."
Negativ: "Filme waren ok, aber nur ein Spiel (Schach) auf einem Interkontinentalflug (CPH - SFO) ist eher mager für einen 11h-Flug. Spiele müssen ja nicht sein, aber andere Fluglinien als SAS bieten da mehr..."
Positiv: "I liked that it was available for me to return to Amsterdam in such late notice. Got there quickly and even earlier (10 mins) then expected."
Negativ: "No on offered me anything to drink or a snack the entire flight or even a hand towel but others in front and behind me were receiving them. I didnt even feel acknowledged during the flight. Even though the tine was good, the price was way too high but since I was desperate I paid it."
Positiv: "Nice aircraft (A321) and informative ground staff."
Negativ: "The take it or leave it attitude of the cabin crew (amazingly casual) and SAS’s persistence in having two standards of service in the one cabin - free food & drink up front, however only tea & coffee or a cup of water up the back and you can pay for the rest."
Negativ: "my ONLY complaint is that I preordered a VEGETARIAN meal and got a VEGAN meal. NOT a big deal, but they should be aware of the difference."
Positiv: "Flug hat Minimumkriterien erfuellt. Sicherheit. Sehr gute Landung und Infos vom Käpten.Getraenke wurden offeriert."
Negativ: "Kein Entertainementsystem vorhanden. Kein Food. Info über vorhandene Service( entertainment und food ) im Flug wäre wünschenswert."
Positiv: "Pünktlichkeit/ Sehr gute und viel Verpflegung/ Genügend Platz/"
Negativ: "Leider waren geschätzt 70% der Monitore kaputt. Ich hab den Sitzplatz gewechselt um Filme schauen zu koennen. Info über vorhandene Service( entertainment und food ) im Flug vor Abflug wäre wünschenswert."
Positiv: "The flight attendees were great, always taking good care of somebody and gave me more drinks/food when needed. You had enough space and everybody could sleep. Already looking forward to my flight back home."
Negativ: "The Entertainment could have some more movies to watch - After 3 movies there was absolutely no other movie that might have been interesting to me. However, after 3 movies you are also supposed to stop so it's not even so bad."
Positiv: "A lot of leg room"
Negativ: "No snack served before dinner, no choice of dinner food. over see flight and the only food is dinner??? My laggage had priority tag but got out last and in resolt of it I missed the connecting flight to Boston!!! Damaged laggage"
Positiv: "Staff efficient."
Negativ: "Leg room is tight. No free alcohol. Dinner was very good. Lunch snack was tasteless."
Positiv: "I slept the whole way through"
Positiv: "The salad they served me in SAS Plus had fish in it which I'm allergic too and the stewardess immediately found one that had chicken instead. She also sang a Lullaby song thanking us for flying SAS on landing. Great! :-)"
Positiv: "Great service, friendly stewards and stewardesses, delicious food"
Positiv: "on time polite staff comfortable flights with free coffee"
Negativ: "charging for bags"
Negativ: "The crew was terrible very rude and terrible customer service skills."
Positiv: "Easy boarding. Friendly staff"
Positiv: "Pünktlicher Abflug und zügiges Boarding, die Crew war freundlich reserviert."
Negativ: "Essen nur in der teuersten Buchungsklasse inklusive, ansonsten wenig Auswahl."
Negativ: "5 STD. Verspätung."
Positiv: "Angenehmer Flug, schnelles Boarding und Deboarding..."
Negativ: "Alte Machine, Lange Wartezeit im Flieger ohne Erklärung für die Verspätung. Keine Zeitschrift, Personal Recht unsichtbar. Kaffee ohne das Milch oder Zucker angeboten wurde."
Negativ: "Flight was cancelled due to a bomb alert. No food or hotel compensation. Stuck in Copenhagen for a day and night."
Negativ: "Lost baggage, while arrived and departure in neighbor gates in Copenhagen. After 2 days still no baggage"
Positiv: "Efficient and friendly staff. Coach seats did recline on that Airbus model, which was nice."
Negativ: "Had to pay for wifi in coach for internet access. It was dropping routinely, dial-up slow, and very frustrating. The food was on par with other airlines, minus the vegetable turnover. That was a bit odd. What was shocking to me, is that no alcohol of any kind was complimentary in coach."
Positiv: "Great takeoff and landing.Care ethics of the stuff was excellent. The quality of the food was very good and it was served with care."
+ Es war ein angenehmer Flug trotz Verspätung. - Die Toiletten waren gehen Ende des Fluges absolut ekelerregend aufgrund von Unfähigkeit mancher Fluggäste anständig auf die Toilette zu gehen.
Negativ: "Prefer PBI we use FLL when there is no flight available from or to PBI"
Positiv: "Die meisten Crew Mitglieder waren nett"
Negativ: "2-4-2 Sitzreihen"
Positiv: "The flight was okay."
Negativ: "- I had to pay extra for lunch and (alcoholic) drinks. - The pasta was overpriced and tasted like nothing - At the destination we had to wait for 35mins in the plane, before we could get out."
Negativ: "Cramped seats. No IFE. Chaotic boarding. Luggage missed flight."
Positiv: "Everything was perfect! The crew always ready to serve us!"
Negativ: "Perhaps, update media features! A small corner for children to keep them "busy"."
Positiv: "Nothing good to say for this flights overall."
Negativ: "Spent over two hours on the plane/tarmac waiting for take off. Air Canada sucks."
Positiv: "Entertainment and comfortable seats"
Negativ: "They could have given us some snacks or something"
Positiv: "Guter Service"
Negativ: "fragte man sich leider auf diesem Flug. Keine Monitore mit den Infos zum Flug (wo sind wir, wie lange dauert es noch, etc...) Kannte ich so noch nicht. Bordpersonal war sagen wir mal nicht unfreundlich, mehr aber auch nicht. Höflich, zuvorkommend und aufmerksam ist anders. Der Flug ging von Berlin. Es lag also auf der Hand, dass sehr viele Fluggäste deutsch als ihre Muttersprache haben. Das störte die Flugbegleiterin aber nicht. Sie sprach ein so schnelles und undeutliches Englisch, dass sie nicht bis gar nicht zu verstehen war."
Negativ: "Unreasonable delay, not very friendly crew."
Positiv: "I liked the selection of movies and food."
Negativ: "Attendance were not as nice as the other Asian airlines. Tooth brush and toothpaste might be better addition. The bathroom was short."
Positiv: "Great service friendly crew"
Negativ: "Always late, overall service is appalling. Only reason they are around is due to protective policies of the Canadian government"
Negativ: "Air Canada was the only airline flying to ny that was delayed."
Positiv: "Alles gut, wie erwartet. Cool, dass Internet im Angebot war."
Negativ: "Klar, die Flieger werden immer enger... aber für die Umwelt ist es schon besser, wenn dafür weniger Flieger starten also beklage ich mich auch nicht so sehr drüber. Am Besten wäre es, wenn es mehr Züge gäbe für solche kurze Strecken."
Positiv: "Friendly crew, onboard food was fairly decent and an okay price."
Negativ: "Even a “preferred” seat on Rouge (27E, bulkhead on B767-300ER) has no legroom. This, combined with a short and low seat cushion means a dead butt. I’m only 5’11” too."
Negativ: "Entertainment options are old. Food in unaccomodating for Vegetarians."
Negativ: "The aircraft was so small there was not enough room for even most standard size carry-ons. The crew were not patient and gave passengers attitude for trying to bring their carry-ons onboard. On the way back from Toronto, we were sitting on the runway for more than one hour waiting for "de-icing". If this is a recurring thing, why not time the arrivals and departures better to avoid making people sit there, disconnected from everything and waiting? Also the screen on my "entertainment center" was broken but thankfully I had my own book to read. Air Canada has not had the most welcoming crew or most up to date fleet in my experience; I fly with them mostly because of their cheap fares. I guess "there ain't no such thing as a free lunch"."
Positiv: "Nice crew and service, I ate all the food :) lots of new movies !"
Negativ: "I guess it is a good thing for the airline because the plane was full, although it was crowded to me."
Negativ: "Getting charged Air Canada rates for Air Canada Rouge comforts. 9 plus hours with zero entertainment. Basically stealing money. If this is the service offered should be at cheapo airlines price."
Negativ: "They feel like seats for budget flights."
Positiv: "The flight attendants were very friendly and tried to make up for a very delayed flight with kindness and attention. They were the saving graces for that flight not being a total disaster."
Negativ: "The incoming flight was delayed which pushed our flight back. After we were done boarding, we sat on the tarmac for almost another full hour and weren't really told why the incoming flight was delayed in the first place. My IFE wasn't working so I couldn't even watch a movie or do anything while we were waiting."
Positiv: "No water in washroom No coffee , Coffee machine do not work Food is for purchase and the whole menu is not available except one item only crew are not friendly No head phones for entertainment I will NOT fly with Air Canada again unless I am forecd to do so"
Positiv: "Das Boarding und die Durchführung waren super. Das Personal sprach Französisch. Nicht alles wurde auf Englisch wiederholt. Getränke wurden NUR EIN MAL angeboten. Essen hat Geld gekostet - nicht gut. United Airlines hat zwar auch essen Gegen Geld angeboten, aber hat mindestens 3 Mal von sich auch Getränke angeboten. Also von sich aus."
Negativ: "Kaum Beinfreiheit. Essen nur gehen Geld."
Positiv: "I loved the entertainment options, especially that we could pull up the map & see where we were."
Negativ: "Online information was confusing & made it sound like we had to pay for our carry on, so we didn't bring a carry on (just personal item). It needs to be more clear."
Negativ: "For non-U.S. Citizens the transiting in Canada is inconvenient and expensive. I wouldn't travel through Canada by plane again."
Positiv: "Nothing - I didn't end up going to Toronto."
Negativ: "The flight was overbooked and I was forced to take a different flight. Ruined my plans in Edmonton that day. Last time I use air Canada."
Positiv: "The price for the flight was right. Nothing can be done about the seat size. Food was ok. Comfort of seats ok. Not easy to recline. The etertainment helped me fall asleep, a Good Thing. Crew was pleasant, helpful."
Negativ: "Pearson Airport is a miserable experience for travelers. Security there is very badly managed. Long, long long lines of people waiting without reasons given, getting lost because signage is poor, unable to understand the English of the employees, weeping exhausted children and innumerable check points for showing documents. GET ORGANIZED, Canada!"
Positiv: "Awesome crew, very attentive"
Negativ: "Air Canada is horrible! They have terrible customer service. Our flight was delayed, and we were on the phone for three hours trying to get things sorted out so that we got to our tour in Egypt on time. I had a few questions on our flight, so I emailed them and received a form letter that I would get a response in 25 business days. If you have any other choice, take it over Air Canada. I will never fly with them again."
Positiv: "Dieser kurze Flug verlief schnell und komfortabel. Es gab Internetzugang am Board, der gut funktionierte."
Positiv: "We made it to Vancouver"
Negativ: "Aircraft was late. At least two gate changes in LA. Flight crew did not take away trash, just told us to stick in seat pockets. Entertainment system was down much of flight."
Positiv: "der sessel ist wie ein altes economy-sessel, das essen ist schöner angerichtet, und es gibt mehr platz"
Negativ: "leider ist die standard-economy-klasse viel enger geworden"
Negativ: "I didn't like that the security/passport control was the slowest of any airport I have ever been in! We almost missed our flight because security was looking through (literally) every single bag and then the passport control only had 2 people for each visa/passport holders. Then, after running to catch our flight, the flight was delayed an hour AFTER they had already let everyone board the plane. People were telling them they had alerts on their phone, while boarding, yet still let everyone board. Overall, bad experience."
Positiv: "tout était bien - very good"
Negativ: "all was good"
Positiv: "The boarding process onto the plane in Barcelona was excellent. I also find the Air Canada crews to be very professional and the food was good."
Negativ: "The seats are very tight and the overhead bins are only large enough to hold one roll-on bag. Also you have to download an app in order to have any entertainment."
Positiv: "The crew was nice"
Negativ: "9 hours + flight with no entertainment and HORRIBLE food (it didn't even bit hunger). Not that it would make a difference, but the people on the back of the plane only had one choice of food instead of the usual chicken or pasta, for example."
Positiv: "Plane left on time, smooth flight, arrived on schedule."
Negativ: "1. Food very substandard. Hot food not very well prepared and rather tasteless, and snack was like a cardboard wrap with some salsa sauce in it. A disgrace to a major airline like Air Canada. Selection of drinks very limited. 2, Staff persisted in speaking mostly French, on an international flight. Some announcements were made only in French. As a Canadian, I can follow French, but let us remember that English is the international language. To use French is not fair to other nationalities, who expect English. 3. Seats far too close together for a long flight. There was more legroom on the Jazz flight from Montreal to Ottawa! 4. Entertainment kept breaking down. Headphones for my wife did not work, and eventually both of our screens went dead. Her's quit right in the middle of a movie. Bad!! 5. Boarding passes had zones on them, but these were totally disregarded in boarding. This resulted on overcrowding, long waits, etc. Hard on older people!"
Positiv: "The crew- very pleasant and attentive. Also the lady that checked us in at the airport in Barcelona was super helpful and tried her best to get us 2 seats together . She even blocked the seat in the middle of us!"
Negativ: "No Entertainment - no screens for such a long flight"
Positiv: "Crews were very nice. I also liked biscuits."
Negativ: "Ground staff was not as nice as the crews."
Positiv: "Same as anove"
Positiv: "Reaching my destination, that's the only thing I was happy about"
Negativ: "The plane is old and seat are close to each others, it wouldn't hirt if they make extra space, afterall it's a long flight!"
Positiv: "Seat width was good. Crew was very pleasant."
Negativ: "Canada Air website was malfunctioning, could not check-in, pay for luggage etc. the night before. Said I had an horrible seat when I paid for preferred. 45 minutes on hold only to be told my seat was indeed preferred. Computer problems with the website, she said. Got to check in counter the recommended 3 hours early, no one there till 6 am. Then the check-in desk's computers were all malfunctioning. another 20 minute wait. Plane was small and very old. Didn't know those planes were still in the air. Not good in general for flying. the windows leaked condensation, the computer controlling the flushing of the toilets failed 45 minutes out from our destination. They did get it working just before we landed. The plane had some problem before takeoff and left late, landed late. I WILL NEVER FLY THIS AIRLINE AGAIN. Kayak, you need to end your partnership with them."
Positiv: "The Seat"
Negativ: "The fact that no food was planned for a flight around noon."
Positiv: "Size of plane allowing for aisle seating."
Negativ: "Delay with boarding for about hour without a good explanation. All monitors in airport shows plane on time when it actually was not. Boarding process also took a bit of time perhaps due to many elderly on the flight. Seating was also confusing as the middle seats did not correspond with aisle seating. This caused delays as passengers had to figure out where they were sitting. Checked in luggage at gate since flight was full and we were asked to volunteer to check-in luggage. At baggage claim, bag delay to retrieve luggage after already hour delay in departure. Bags was not labeled or categorized correctly causing an extra half hour delay to claim bags."
Negativ: "I had to pay for Internet despite being a Superelite customer (top Tier flyer on their program). The service was expensive and slow so I only used 30 minutes for $4. Having curtailed my work, I looked for news feeds and Rio Olympic coverage. There was neither. It spoilt an otherwise great experience"
Positiv: "I really liked that there were free in-flight movies/tv and that everyone had their own screens so you could choose what to watch or you could have a map pulled up on the screen to show you how far you have travelled and how much further you have left to travel."
Negativ: "There wasn't any food offered, no free peanuts/pretzels or food to buy. It wasn't the end of the world or anything but it seemed kind of odd to me. It's also a good thing that I had a movie option because if I didn't then my entire flight would have been filled with the sounds of some children's show that was blasting from a parents laptop and could be heard throughout the entire plane. I was really surprised that none of the flight attendants either asked them to turn it down to a reasonable volume or requested that they give the child headphones."
Positiv: "Everything on the international flight was great."
Negativ: "Toronto to SLC was horrible. You have to pay extra for everything, even blankets."
Positiv: "The staff where friendly and easy going, the boarding was also organized and because the flight was really full of you gave the carry on to be checked they allowed you to priority board"
Negativ: "The food countinues to be and issue I flew the same airline 2 years ago and the meal options had not changed. The salad was so bland I was certain that I was eating plastic food."