Positiv: "Crew was very nice, toilets clean."
Negativ: "Flight delayed 2 times, didn’t receive text or Email from the second delayed"
Negativ: "Chair isn’t comfortable."
Negativ: "The planes are pretty outdated especially the connecting flights from Narita to HKG"
Positiv: "Some of your reservations staff in Los Angeles needs to be counseled"
Negativ: "Been more polite especially mike in your mileage program."
Positiv: "Excellent service from the cabin crew."
Negativ: "The Japanese (Washoku) breakfast was not as good as I expected."
Positiv: "Crew great but seating not so comfortable"
Negativ: "Better Seats"
Positiv: "Excellent crew!"
Negativ: "It could have been quieter."
Negativ: "Seat padding - seat was a bit firm"
Positiv: "I liked the midnight flight out of LAX; got to sleep at a normal time and arrived in Japan in the morning ready to go"
Negativ: "Not much"
Positiv: "Flugpersonal sehr aufmerksam, 2 Gepäckstücke à 23 kg kostenlos, alkoholfreie Getränke kostenlos, WLAN"
Negativ: "kein Essen, keine individuelle Bordunterhaltung, harte Sitze"
Positiv: "Flug bringt dich auf Kurzstrecke von A nach B. Aber ohne Komfort. Crew sehr freundlich aber außer kostenlosen Getränken (alkoholfrei) gibt kaum etwas. WLAN vorhanden. Für 3 Stunden akzeptabel."
Negativ: "Keine Bordunterhaltung, Essen aus der Bentobox nur gegen Bezahlung. Sitze sehr hart und geringe Sitzfläche/Sitzabstand."
Positiv: "gutes essen"
Negativ: "zu wenig wasser etwas kleiner bildschirm"
Negativ: "After they told about change my flight to Asiana I finally agreed but I had to walk by myself to Asiana, ANA couldnt at least to make the changes to avoid me long time to stand in line by asiana airlines. I would never recomend ANA"
Positiv: "Very comfortable flights. Exceptional crew on and off the planes. Great food and drink/snack options. Lots of entertainment options as well."
Negativ: "I have no complaints abouts my flights. Travel is tough at times but ANA made it seem easy."
Positiv: "Everything about this airline made my flight pleasant. The staff were polite and accommodating"
Positiv: "I liked how much leg room we had. I also liked the movie selection and the food."
Negativ: "It would have been nice to have water more frequently during the flight."
Positiv: "Staff were very helpful and the food was good."
Negativ: "The place where we at, the aircon/ fan is not working, my husband and I tried but still not working, uncomfortable feeling for a long trip , prior to this we had a long walk to find our gate number because it's in the new building. Our plane delayed so we arrived late at Tokyo causing to missed our plane connection then the crew helped us( very accommodating) for our transfer from Narita international airport to Haneda International airport with Limo bus, 1 & 1/2 hour ride with our luggages and waited for 8 hrs to be on board in a different airline."
Positiv: "Take off and landing was smooth. Stewardesses were very helpful."
Positiv: "The crew were very nice, kind and professional."
Negativ: "The seat was not as comfortable as JAL, which was a bit disappointing. The food was okay."
Positiv: "Economy premium was very comfortable. Best service I’ve had on an airplane since Pan American days."
Negativ: "I didn’t like the boarding process one long line. However, it moved quickly and unlike American airlines there was plenty of overhead space. They let you check 2 bags free. Of course, it is an international flight."
Positiv: "Boarding was easy and efficient. Crew was tirelessly courteous and respectful. The entertainment system had a good selection, but I've seen better. The food and drink service was excellent. Seats had charging jackass for phones. I'd fly with them again"
Negativ: "Internet was more expensive than it should be"
Positiv: "Das Personal war sehr höflich und aufmerksam. Pünktliche Abwicklung. Neues Flugzeug (Boeing 787 Dreamliner). premium Eco hat echten Mehrwert (breite Sitze mit Beinauflagen, Champagner)"
Negativ: "Relativ viele Durchsagen"
Positiv: "Service, Cleanliness and Overall Quality"
Negativ: "Seats could be better"
Positiv: "Easy checking process. Friendly staff"
Positiv: "Hot food was good. Crew were friendly and helpful. They got me a window flight even though it wasnt on my ticket. Leg room was pretty good. Bathroom had a lot of amenities."
Negativ: "The seats didn't recline at all. I slept horribly even though I'm pretty good at sleeping on planes."
Negativ: "I was very disappointed with the new release movie selection. For a 12 hour flight, there seemed to be more foreign movie options than American new releases."
Positiv: "ANA did a great job of keeping customers informed about every detail regarding the delays we experienced with the flight. ANA did a great job of finding me a new flight when delays caused by the ground crew caused me to miss a connecting flight."
Negativ: "Late boarding caused us to miss connecting flights."
Positiv: "Great crews and good foot space!"
Negativ: "Food was terrible! Getting worse every time !"
Positiv: "Attendants were friendly."
Negativ: "Flight was late."
Positiv: "Everything.. the crew was so gracious and kind even tho the delay was out their control. they even gave us 30,000 Yen or $260 approximately, which they didn’t have to do. i will start flyin ANA... not because of the money, but because of the delay... which no American carrier would have done and would’ve given excuse after excuse."
Negativ: "Lack of airline professional staff at lax airport. There's no set person in charge. We had an emergency return and no one can explain or give us answers for rebooking our flights."
Negativ: "See subject line"
Positiv: "Very helpful and accommodating flight attendants ... all with a smile!"
Positiv: "nice.crew. actually able to book exit row.seat online. pre-check-in is great all you do at the airport is drop the bags .no long queues."
Negativ: "boarding process is not organized. no travel amenities offered. (no slipper, had to ask for toothbrush) ..."
Positiv: "Loved everything about the flight - food was good plenty of drinks throughout the flight unlimited movies smooth take off and landing."
Negativ: "Flight was delayed by 30+ minutes which made me/many others late for any connecting flights."
Positiv: "Food & Entertainment"
Positiv: "Good food and cabin service. Accommodating in connecting flight arrangements."
Negativ: "Left an hour late because of slow ground service and poor scheduling. Extremely uncomfortable seats."
Positiv: "Good communication, food and services"
Negativ: "More of an movie selection. Maybe up date movie ever 2-3 weeks as they become available for the company"
Positiv: "felt Agent's kind care of elder (me) at Airport. Thanks."
Negativ: "Full of passengers. Code Share!?"
Positiv: "The flight attendants were very helpful."
Negativ: "It is a very long flight."
Negativ: "The check-in at LAX. They form 2 different lines for Economy. The 1st line was lined with the people arriving first. Then the 2nd line started to fill later. But when the ANA agents came out, they have no clue and serve the line of the people arriving later. Should know what they are doing. Either just 1 line, or if 2 lines, should ask which line come first"
Positiv: "free movies"
Negativ: "somehow new seat of this aircraft is very uncomfortable with my hip. It was kind of painful to sit tight for long period. I think my body likes older seat which actually reclining toward behind other guests. or I guess maybe I just get older. I asked 2 beer cans but completely ignored. maybe I was too shy."
Positiv: "Customer service and food!"
Positiv: "Service was great, food was decent. Bumpy ride though, plane felt "old"."
Negativ: "Everything was good. Only thing I could say is the plane felt outdated."
Positiv: "Flight crew was friendly, quick to respond to questions, and very helpful. I was able to switch seats even though the flight was full. The food was fine but the menu for the return flight looked better still."
Negativ: "The flight was 100% full. I took a redeye flight hoping to sleep a bit on the plane but I ended up not sleeping much. I am happy to take ANA on my return flight, which is not redeye. Also I will be happy to fly ANA again, but I would not take a redeye flight on any airline unless I was in business or first class which I cannot reasonably afford at the moment."
Positiv: "The service and the seats"
Positiv: "The flight attendants are super nice every time we fly with ANA, and the have great food."
Negativ: "Unorganized. No info to transfer from ANA to united code share partner. United staff unhelpful. Had to go back and forth to multiple counters at least three times."
Delays were given at intervals. So we were informed
Positiv: "Sehr attraktive und freundliche Crew. Ist nicht ohne Grund die weltbeste Airline. Würde am liebsten nur noch mit denen fliegen."
Negativ: "Nichts, schneller fliegen können die leider auch nicht."
Positiv: "Amazing crew, very nice and helpful."
Positiv: "Es war alles zur vollen Zufriedenheit"
Positiv: "Service, Verpflegung, Sitze"
Negativ: "Das Entertainmentangebot könnte mehr Deutschsprachige Filme beinhalten"
Positiv: "The staff was amazing"
Positiv: "The help desk employees who helped me rebook my flight."
Negativ: "After rushing to catch my connecting Singapore flight, their desks were closed and there wasn’t an employee in site. Given that airlines can see connecting fights it would have been great to have someone stay back to either give me a boarding pass or help me rebook! UNSATISFACTORY!"
Positiv: "Friendly service and not a super crowded plane."
Negativ: "In-seat entertainment was not working for me, and boarding process could be drastically improved."
Negativ: "The person next to me had a distinct body odor."
Positiv: "Always love the SIA business product on long haul."
Negativ: "This trip had a lot of minor service and cleanliness misses. But they are quibbles in the scheme of the overall great product."
Positiv: "Sehr nette Crew, kam immer wieder vorbei (Eco) und bot Getränke, Früchte und Chips oder mini Sandwiches an! Top!"
Negativ: "ich hatte nichts zu bemängeln einfach nur Top!"
Negativ: "Great Airline. Great staff and service. Good food and drink."
Positiv: "Everything, perfect flight"
Positiv: "The crew was amazing. The seat were uncomfortable"
Negativ: "Food could have been better."
Positiv: "The crews on board were amazing!"
Negativ: "The service from the ground staffs are not as good a the crews onboard."
Negativ: "without any possibility to call back. or to call again while being late, when arrived with plenty of time before departure. nobody was on the gate. when tryed to do all myself whithin minutes tsa didnt bother to speedup process and it took forever. i missed my flight literally in seconds."
Positiv: "Boarding. Timely departure"
Negativ: "Entertainment selection."
Positiv: "Service was excellent, always with a smile."
Positiv: "excellent - comfy plane, great service, excellent stuff."
Positiv: "The food was good, good choices and at good intervals. Lavatories were well maintained. Entertainment was excellent."
Negativ: "My first leg, the crew appeared rushed. Seating was tight. Would definitely upgrade next time."
Positiv: "Everything else"
Negativ: "Food was less than marginal"
Positiv: "The service was excellent start to finish. I found the movie selection to be excellent on the plane and the food was tasty and above average for airline food, and the seats were comfortable."
Positiv: "- sehr bemühte und aufmerksame Crew, auch in der Economy - hervorragender Sitzabstand in der Eco - Flugzeug von SQ wie üblich nicht überbucht, daher einige freie Sitze - 2x warmes Essen in der Eco - fortlaufend aktives Getränkeangebot"
Negativ: "- auch auf diesem Flug schreiendes Baby, dass den Nachtflug fast zur Hölle macht - selbst in der Business-Class konnten die Passagiere nur dann Schlaf finden, wenn sie die active noise canceling Kopfhörer aufsetzen (wer damit schlafen kann)"
Positiv: "Space in economy seat was good. Huge selection of movies. Food was tasty. On flights to Frankfurt, Singapore Airlines may want to keep more sparkling water in stock, as Europeans prefer this to still water."
Negativ: "There was a smell in the plane when I first arrived like vomit. It may have been the cleaning supplies."
Positiv: "The crew was very nice and professional and the amenities were top notch."
Negativ: "There wasn't enough leg room. My knees touched the chair in front of me the whole time."
Positiv: "The trip was horrible we have to sit separately three places."
Negativ: "Essen könnte besser sein"
Negativ: "Essen könnte besser sein"
Positiv: "Very organized"
Negativ: "Seats could be a bit more comfortable in premium economy"
Positiv: "What can I say about a flight of this length? Its always an epic journey to go from the US to Asia. However I will say that with Singapore Airlines things are a lot easier. Excellent crew who were always willing to help with my fondness for a beer. Food was as expected and up to the standard of Singapore Airlines. All round it was a long trip made a lot easier......5 stars."
Positiv: "Der Flug ist 4 Stunden später gestartet."
Negativ: "Wir haben dafür etwas zu Essen bekommen."
Positiv: "A380 ist ein tolles Flugzeug"
Positiv: "I was inpressed"
Positiv: "The flight attendants were amazing."
Positiv: "Amazing, amazing service! Great food (including Hagen Daaz ice cream) and good choice of beverages. Lots of different entertainment choices. VERY clean and well maintained aircraft. Staff is always friendly and happy...they really seem to absolutely love their job! Free toiletries in the bathrooms are an extra plus. Whenever there was a change in schedule / plans the captain informed the passengers immediately about what was going on and what would happen next."
Negativ: "The only thing that did and probably always will be AWFUL is going thru security at JFK. The T S A officials there are unfriendly, sometimes rude, never smiling and often yelling at you or even little kids or elderly people. We are travelling a lot and no other security staff at any given airport is so unfriendly and harsh. Worst thing about going on a journey."
Negativ: "Headphones didn’t work entirely for listening to movies. Had to manually hold it in."
Negativ: "Essen könnte besser sein"
Positiv: "Gutes Team"
Positiv: "There was nothing to complain about..a very friendly staff, departure on time !"
Negativ: "No newspapers and magazines on board !"
Negativ: "Die Besatzung war schlecht gelaunt und hat bei Gentränkebestellung dies mehrmalls vergessen."
Positiv: "Service, food, in-flight entertainment"
Negativ: "What happened to amenity bags in Business class? Slippers and socks were at the seat and toothbrush kits were in the bathrooms and we're always re-filled."
Positiv: "The ground staff at JFK, especially Jon, were very helpful and friendly. The flight crew was also very friendly."
Positiv: "Service, friendliness of stewards and stewardesses, great menus, they go the extra mile to make you happy--- no request was a burden for them. We were in Business Class and it was full- but Service and professionalism was top-notch!"
Negativ: "Only one small issue--- why were bottles of water not already handed out and placed in the drink holders before boarding in Business. Many of us had to ask for it and they were readily given out but you had to ask or you didn't get one."
Positiv: "The A380 is an amazing plane. The flight was smooth and the engine sounds were fairly low."
Negativ: "Waiting on line to check in was more than a half hour although there were probably only 10 people ahead of me. Got a hard time on the weight of my carry-on being more than 7kg although I had to point out that my ticket allowed me two bags that were 23kg each - I had nothing to check. Eventually, when I pointed out that I could wear enough of the clothes from the carry on, they agreed to let me take it on. On board, the service was cold, bland and infrequent. The entertainment system lost sound perhaps 20 minutes into the flight."
Positiv: "The crew of ladies and men where so very gracious and courtly, both to the passengers and each other. My wife and I both took note that the flight attendants were "First Class" with emphasis on class. Exceptionally well groomed, but also conveyed genuine concern and helpfulness and at the same time, real workers, energetic and perky. We are bragging to all our friends about the uplifting cultural demeanor of Singapore Airlines. They should all get a pay raise. I will always remember their wonderful service when thinking about our trip to Frankfurt, Germany. Robert"
Positiv: "Service from Singapore airlines"
Positiv: "Singapore Airlines hat mich ohne Probleme nach New York geflogen und ich wurde nicht bedroht, verwirrt und verarscht und blöd angemacht!!!"
Positiv: "Comfort Great book the cook meal choices Restful Attentive service"
Negativ: "What’s there not to like about SQ"
Kein essen für Business Class Passagiere. Covid!
Wenn man schon genug für den Flug bezahlt kann man auch wenigstens umsonst Unterhaltung haben wie z.B. die Filme. Finde ich etwas unverschämt, dafür zu bezahlen müssen.
Boarding und Deboarding völlig unkoordiniert. Keine klaren Ansagen der Crew.
This complaint has nothing to do with your airline, quite the contrary. I will be looking forward to traveling with your company again and highly recommending it. It has to do with the wifi service at both the LAX airport and the Munich airport. I have a Spanish phone company, and don't know if it has anything to do with it, but I could not sustain a connection at either airport. Again, thank you for the wonderful service and have a wonderful new year.
Frankfurt - Paris ist der Business Class lohnt sich nicht - es gibt kaum einen Unterschied!
Angenehmer Flug, sympathische Crew
Positiv: "Flug war ok"
Negativ: "Parken auf Aussenposition. Obwohl kaum Flüge stattgefunden haben. Keine Treppe zum Aussteigen. 10 bos 15 minuten gewartet. Gepäck kamm dann 40 Minuten nach Landung am Band an. Unakzeptabel. Keib Wort warum. Passagiere sind offensichrlich nicht so wichtig"
Positiv: "Place was clean; crew was nice and attentive"
Negativ: "Seats are small and uncomfortable for long haul flights"
Negativ: "Rückflug war 4h Verspätet und WiFi an Board war dann auch noch defekt."
Negativ: "Everything was super. Really"
Positiv: "The seats were very comfortable"
Negativ: "The entertainment"
Negativ: "I was charged $60.00 for luggage"
Positiv: "The confort and quality of Lufthansa is excellent!"
Negativ: "das pathos"
Positiv: "Nette Crew"
Negativ: "Saukalt an Board. Erst nach fast der Hälfte des Fluges ist es gelungen, die Temperatur so einzustellen, dass es angenehm war. Das Gepäck ist mal wieder nicht mitgekommen. Lufthansa wird immer nachlässiger..."
Positiv: "Crew was really wonderful"
Negativ: "Seats were not comfortable and the food was terrible"
Negativ: "2 Stunden Wartezeit an der Passkontrolle"
Positiv: "Crew was excellent"
Negativ: "Uncomfortable tight seating in economy"
Positiv: "The bus was one of the most comfortable international flights I have ever been on."
Negativ: "Somehow, our luggage never made it to Rome, despite a nearly four hour layover in Munich. Disappointing."
Negativ: "Our luggage did not arrive at our destination!!!!"
Positiv: "Freundliche Crew, auch schon am Boden"
Positiv: "Tolle Besatzung und zuvorkommender Service. Gute Programmauswahl"
Negativ: "- Flugzeug brummte so dermaßen, dass es nicht möglich war zu schlafen. Ich stieg mit höllischen Kopf und Nackenschmerzen aus. Ich weiß nicht, warum der Sitz so am vibrieren war. - FLugzeug war etwas älter - Software und System waren recht langsam. Touchfunktion leicht fehlerhaft."
Positiv: "Not much compare to other airlines"
Positiv: "The crew was kind and attentive. The food and complementary drinks were satisfactory. There were many movie and television options."
Negativ: "The lady next to me got into an argument and no one intervened to defuse it. Not sure what protocol is there. The seats reclined too far into my personal space making me feel uncomfortable."
Positiv: "professioneller Empfang am Gate trotz Verspätung infolge Verspätung des vorausgehenden Fluges..."
Positiv: "Sauberes, neues Fluggerät"
Negativ: "1. Dauernder Gatewechsel. Zweimal wurde das Gate gewechselt und zwar nicht mal auf derselben Ebene, sondern sogar in einem anderen Terminal und der Flieger hatte auch noch mehr als 1 Stunde Verspätung. 2. Das Essen war für eine Businessclass und einen mehr als 2 stündigen Flug eine echte Zumutung. Kalte und geschmacklose Vorspeise."
Negativ: "Female flight attendant was rude and unprofessional."
Positiv: "Sehr freundliches Personal. Moderne Maschine."
Negativ: "Boarding dauerte lang"
Positiv: "Selten einen guten und reibungslosen Flug gehabt wie eben mit Lufthansa. (Sonst meist BA, Easyjet oder Eurowings) Gab ein leckeres Pausenbrot (Salami oder Käse) und Getränke. Heutzutage nicht mehr selbstverständlich. Flug war pünktlich, trotz 25 min Taxi in LHR. Bequeme Sitze und sauber! Verständliche Durchsagen in angemessener Lautstärke (DE und engl), bin überrascht. Angenehme Kabinentemperatur (auch nicht selbstverständlich)"
Negativ: "Leider startet Lufthansa vom Terminal 2. Liegt ungünstig, wenn man mit Auto oder Bus an-/Abreist, weil erst der ganze Flughafen umfahren werden muss. 8kg Handgepäcksregelung ist echt nicht zeitgemäß und eine schickane. Mit Laptop, Tablet, Rasierer, Ladekabel und 1x Wechselkleidung knackt man das ganz schnell. Lufthansa Group ist bei manchen Flügen penibler als Ryanair! Es müssen ja keine 23kg sein, aber selbst KLM bietet 12kg."
Positiv: "Sonst ok"
Negativ: "15 min Verspätung"
Positiv: "Alles war sehr gut. Besatzung war sehr freundlich und der Flug verlief komplett problemlos und pünktlich."
Negativ: "Natürlich war nicht viel Verpflegung an Bord, aber für einen Kurzstreckenflug und zu diesem Preis ist das auch absolut in Ordnung."
Positiv: "Service. Crew genuinely cared about passengers.Well done."
Positiv: "Nachdem der Personalveranwortliche an Bord die Überforderung der einen Flugbegleitung festgestellt hat, ist er sofort mit eingesprungen und es wurde alles besser, schneller, freundlicher und entspannter erledigt."
Negativ: "Im Gegensatz zu meinen bisherigen Flügen mit der Lufthansa in der Business Class war diesmal eine Flugbegleitung für 12 Passagiere alleine zuständig, was bei zwei Kleinkindern und einem "anspruchsvollen" Passagier bereits zu einer ansatzweisen Überforderung geführt hat (Essen und Getränke wurden äußerst zeitverzögert gebracht, Schwimmweste und Anschnallgurt für Kleinkind wurde in zwei Gängen gebracht und der Gurt erst kurz vor der Startbahn der Mutter übergeben. Eine Whiskey Sorte war nur für ein Glas vorhanden und war bei einem rund neunstündigen Flug binnen 15 Minuten vergeben. Äußerst ärgerlich, wenn die gebotenen Alternativen keine sind."
Negativ: "Von drei Flügen auf der Strecke Bali-FRA war einer von Lufthansa ausgeführt und der einzige verspätete gewesen. Leistung - OK, mehr kann ich nicht sagen."
Positiv: "Personal freundlich und aufmerksam. Flug pünktlich."
Negativ: "Das Essen war ok."
Positiv: "Excellent service!!!"
Negativ: "Really nothing negative to share... just a little uncomfortable in economy class."
Positiv: "Excellent!!! Booarding was quick. No long lines in the jetway. All around great service on board! 5 *****"
Negativ: "Never given a choice on food like others. It was just given to me."
Positiv: "Good selection of movies"
Negativ: "The food was soggy and not the greatest"
Positiv: "Pünktlich, sauber, gutes Essen und Entertainment-Programm, und das Personal freundlich wie immer."
Positiv: "Food was good. The flight left on time. There were so many movie options."
Negativ: "There were a few crew members who clearly shouldn't be working in a customer service industry. I understand it's not an easy job but many other crew members were quite bubbly and kind."
Positiv: "Das Flugpersonal war sehr zuvorkommend aufgrund der 20 minütigen Verspätung"
Positiv: "Das Flugpersonal war sehr freundlich, das Essen war in Ordnung, die Filmauswahl war sehr gut."
Negativ: "Leider war es sehr eng in der Economy Class und relativ laut aufgrund einiger Kinder."
Positiv: "Das Flugpersonal war freundlich und verbindlich. Die einzige Ansage aus dem Cockpit war eine Kurzansage: 20 Sek und zwar 20 Minuten vor Landung. Das hat sich überheblich angefühlt. Ist Piloten und Copiloten bewusst, wer deren Gehalt zahlt?!"
Positiv: "Alles war zu meiner Zufriedenheit"
Positiv: "Flugpersonal war sehr freundlich und hilfsbereit. Boarding ging auch sehr schnell."
Negativ: "Auf unserem Langstreckenflug bekamen wir zwei Mahlzeiten. Leider war bei beiden Malen ein Gericht aus, sodass ich immer das bekam, für das ich mich nicht entschieden hätte... Cola war nach ca 1h komplett aus"
Positiv: "sehr aufmerksam"
Positiv: "Die meisten Crew Mitglieder waren nett"
Negativ: "2-4-2 Sitzreihen"
Positiv: "The flight was okay."
Negativ: "- I had to pay extra for lunch and (alcoholic) drinks. - The pasta was overpriced and tasted like nothing - At the destination we had to wait for 35mins in the plane, before we could get out."
Positiv: "The crew was average"
Negativ: "It was an average flight ... nothing to complain about !"
Positiv: "The crew was ok, very uncomfortable seat, I had an isle seat and everyone bumped into my shoulder. I never had to pay for checked baggage in a transatlantic flight, it’s not my first time flying. I was also asked to check my carry on, to what I declined for personal reasons."
Positiv: "Friendliness of the crew."
Negativ: "There is completely no free snacks, just drinks (excluding alcohol). The maintenance didn't sign some papers for the plane which cause the unnecessary delay."
Positiv: "Seat was very comfortable and noise cancelling headphones were nice touch."
Negativ: "Was not used to business class seat and it wasn’t that intuitive."
Negativ: "Check-in was bad. Too few staff for too many people."
Positiv: "Guter Service"
Negativ: "fragte man sich leider auf diesem Flug. Keine Monitore mit den Infos zum Flug (wo sind wir, wie lange dauert es noch, etc...) Kannte ich so noch nicht. Bordpersonal war sagen wir mal nicht unfreundlich, mehr aber auch nicht. Höflich, zuvorkommend und aufmerksam ist anders. Der Flug ging von Berlin. Es lag also auf der Hand, dass sehr viele Fluggäste deutsch als ihre Muttersprache haben. Das störte die Flugbegleiterin aber nicht. Sie sprach ein so schnelles und undeutliches Englisch, dass sie nicht bis gar nicht zu verstehen war."
Positiv: "The flight itself was very good The plane was quite new. Very comfortable seats and plenty of leg room with nothing obstructing the foot space. Good inflight entertainment and complimentary earbuds. Flight attendents were capable and friendly, food service better than average."
Negativ: "Check-in at the Air Canada counter was chaotic, a long lineup with only one agent available to direct the crowd. She coped well considering there were multiple people asking questions at the same time. There was a small sign instructing persons who had obtained boarding passes and luggage tags to go to baggage drop but no signs or separate lanes to indicate where that was. Very disorganized. At the gate it was the same scenario. Agents at adjacent desks were calling boarding instructions for multiple flights at the same time. Our Vancouver flight was never actually announced but passengers all started lining up because the stated boarding time had passed. It was impossible to tell which flight was calling for which boarding zones and everyone was wondering out loud "what is going on here?" Once finally aboard we sat on the runway, our flight left an hour late and we missed our connecting flight in Vancouver which, I realize happens. However..."
Negativ: "poor entertainment choices. Reading lights didn't work. I traveled with my wife, we were unable to read because reading lights didn't work."
Positiv: "The flight crew went the extra mile to give good service. There were plenty of meals and snacks throughout the trip."
Negativ: "The bathrooms are cramped, they are clean however. Seats are also very close together, others must get out if you are in a middle or window seat."
Positiv: "Alles gut, wie erwartet. Cool, dass Internet im Angebot war."
Negativ: "Klar, die Flieger werden immer enger... aber für die Umwelt ist es schon besser, wenn dafür weniger Flieger starten also beklage ich mich auch nicht so sehr drüber. Am Besten wäre es, wenn es mehr Züge gäbe für solche kurze Strecken."
Positiv: "the asian guy steward was the best he made my 12 year old happy by providing the pizza and food that she ordered perfect its just the professional way he serve it was exceptional a kind word"
Positiv: "The crew was lovely!"
Negativ: "Please feed people on international flights! Don't charge passengers for crappy samdwiches. Please figure out how to make the online check in work, I was sent an email telling me to do it and the websites did not work, even though I tried several times from different devices. Please fix that!"
Positiv: "The overall performance and teamwork of Air Canada from check-in to landing was the best experience ever with Air Canada. AC has always been my first carrier choice for travelling, and this was the best service in flying the sky with AC."
Negativ: "I find that the previous location for Air Canada for checking in at LAX for departure and arrivals was quiker and easier(stop and go)."
Positiv: "I had an entire row to my self. Staff were friendly"
Negativ: "Always hate when airlines don't provide snacks"
Negativ: "For business class the accommodation was appalling. The seat would not even recline more than a couple of inches, let alone lay flat which is what one is paying for. The touch screen entertainment did not work. The flight arrived too late to make connections - again. The boarding agent at the gate in Los Angeles was one of the rudest and most arrogant men I have ever encountered. I complained to the plane's Captain about him, as he was going through. All the business class passengers around me were commenting on it. One was even filming his egregious behaviour for Facebook. He alone was enough to put one off Air Canada ."
Negativ: "Someone was in my seat (and feigning sleep). Not a big problem, I just sat in another seat, but kind of uncool. Cabin crew were never aware, which is odd"
Positiv: "Das Boarding und die Durchführung waren super. Das Personal sprach Französisch. Nicht alles wurde auf Englisch wiederholt. Getränke wurden NUR EIN MAL angeboten. Essen hat Geld gekostet - nicht gut. United Airlines hat zwar auch essen Gegen Geld angeboten, aber hat mindestens 3 Mal von sich auch Getränke angeboten. Also von sich aus."
Negativ: "Kaum Beinfreiheit. Essen nur gehen Geld."
Positiv: "Flew economy from Los Angeles to Vancouver. Aircraft looked like a newer Airbus A320 with the new Air Canada branding (black lettering against white fuselage). Air Canada check in process has passengers use self service kiosks first and then take the tags and luggage to the counter. The employees at check in were all very efficient and made sure the line didn't get too long. The flight left on time. Every seat had personal entertainment system, and mine worked great. The flight attendants themselves were very professional."
Negativ: "The in flight magazine was water damaged and somewhat soiled (probably from prior passenger's drink). I wish the on ground cleaning crew would take the time to inspect the seat back pockets."
Negativ: "Arrived 1 hr 15 min late."
Negativ: "Baggage hasn't arrived after 45 minutes"
Negativ: "Your worst nightmare. Lost my luggage and 24 hours can't even tell me where it is. Complete incompetence."
Positiv: "There's more leg space and better programming on Air Canada flights"
Negativ: "Staff were rude, my headphone jack was broken on our way home, we boarded very late both directions."
Positiv: "Team was accommodating and helped with my4 year old kid to make the travel experience easier."
Negativ: "Had to pay extra for bags. Policy wasn't clear when purchasing tickets, and was surprised to pay $25 per bag."
Positiv: "Dieser kurze Flug verlief schnell und komfortabel. Es gab Internetzugang am Board, der gut funktionierte."
Positiv: "Good room on the seat"
Negativ: "I paid extra to get into the economy plus (or whatever they call it), because when I was completing the ticked purchase online I was presented with a prompt to upgrade, The prompt said that alcoholic beverages were included, as well as a meal or snack from the menu. As is it turns out, that is only offered on certain aircraft. I call that false advertising, and I should get a refund for the upgrade fee i paid!"
Positiv: "- Air Canada reps are nice, just super unhelpful - Friendly team, but not empowered to really help and quick to pass you off to others"
Negativ: "- We tried to check in online and got an error message. When we got to the airport 2 hours before our flight, we were told by customer service rep #1 to join a line. At the front of the line, same rep told us "Oh it's probably that now you need a visa." - Why not tell people when they try to check in why there is an error? The new rule went into effect in December, and we hadn't been to Canada since needing a visa. Once we had been accepted, we were passed off to another employee who couldn't figure out why he couldn't check us in. Then another, who said "I'm only helping you because your flight is delayed, the flight should have closed by now." (Not exactly comforting, and considering it took them 2 hours to help, not super helpful either.) - When we ran to the gate, the people running the gate told us that the aircraft hadn't even landed, but weren't communicative in timing, didn't update the time on the boarding screens, etc."
Positiv: "der sessel ist wie ein altes economy-sessel, das essen ist schöner angerichtet, und es gibt mehr platz"
Negativ: "leider ist die standard-economy-klasse viel enger geworden"
Positiv: "Flight was well managed, and even though the flight was full, service was on time and pleasant. A great travel experience overall."
Positiv: "Service and pricing presented a good value to cost ratio"
Negativ: "The sound quality of the onboard entertainment is shameful espwcially for thisi day and age. The image quality wasn't great either."
Positiv: "Staff was very nice"
Negativ: "I always enjoy flying Porter Airlines because they give you one drink and a small snack for free. For a 5 hour flight I was surprised there wasn't anything complimentary.."
Positiv: "Flight was fast."
Negativ: "The plane was not clean, there was debris on all the seats. It was hot and smelly. I'm not sure if passengers brought food but very overpowering and gross. I wanted to vomit the entire flight."
Positiv: "The domestic crew were exceptionally good natured and attentive. Especially Daniela."
Negativ: "Not much to like on this flight except the food. However, it's airplane food so it's expected to be not so good anyway."
Positiv: "None I like"
Negativ: "Crew - no one onboard seemed happy, didn't see anyone smile at all, not a happy place. Food - tasteless, for the only meal they offered transatlantic flight was total thumbs down."
Positiv: "On time boarding and take-off, polite and helpful flight attendants, arrived on time with all my luggage. What else could you ask for!"
Positiv: "Made it in one piece without lost luggage"
Negativ: "4+ hour flight, no complimentary snacks, seating felt cramped,~45 minute delay in departure and docking, infotainment center broken"
Positiv: "Nice staff!"
Negativ: "The food is chargeable and also was no many items from menu to purchase"
Positiv: "Modern plane, space, good service"
Negativ: "The pasta was not good and the piece of sugary bread for breakfast was also not good."
Positiv: "Staff was extremely nice and the plane itself was comfortable- loved the leg ."
Negativ: "Flight to Vancouver: Upon arrival I was told that the luggage from my flight 557 was misplaced and put on plane 775. I had to wait an extra two hours for luggage in customs. I was late to the wedding festivities in Whistler that evening. Flight to Los Angeles: The plane was 30 minutes late. We board the plane and discover there is a sensor issue. We wait 30 minutes. then another 30 and then another 30 as more and more news comes about that the problem is not fixable. We de-board and have to wait in a long line at the complete opposite end of the airport. By 1:00am the line has barely moved and all hotel vouchers has been used. I have to spend the evening on a bench in the airport as a single woman- not comforting. I missed important meetings the next day as I am on the flight home. I understand accidents happen but it happened on both my way there and back. My flight home should have been refunded as it put me in a very insecure position and effected my work performance."
Negativ: "A very obese man sat on my side and took half of my seat. The crew ignored me till we were on the air. They were very unprofessional. They found a seat for me. I approached them and told them that I was willing to pay half of a business seat, just let me go. The crew was unwilling and threanned me by returning the plane before it took off. I was not treated with respect. Next Tuesday I will fly back to Los Angeles with air Canada. I am sorry but this experience has taught me to fly no more with your company. Rabbi Moises Benzaquen"
Positiv: "The crew was doing the best they could and was professional."
Negativ: "Where to start, I have taken Air Canada 1 time before to Regina and you lost my luggage, luckily it was on the flight home. This time check in was very disorganized and unprofessional (I got scolded when my luggage bumped the post that forms the line that was set up after half the passengers were there making the last to show up first in line.) The flight was delayed and hour for a broken air mask upon departure . The monitor screens were hard to see and harder to hear. Upon arrival we sat for 30 minutes because they couldn't shut the engines down. Customs was a breeze but the walk from terminal to customize to the next terminal had me winded, luckily my connecting Air Canada flight was late also . And this was the better part of my experience. My flight to Athens was miserable ( lots of screaming children spread out through the plane). And when I thought it was over my luggage was separated and lost for 3 days. I should send you the underwear as a reminder of my experience"
Positiv: "The seats were comfortable and we had more leg room than most planes."
Negativ: "Our flight was delayed over an hour and no food was served - only snacks you could buy."
Negativ: "Child behind me kicking seat entire time!!!"
Positiv: "The crew is always very kind and welcoming"
Negativ: "The flight was delayed without any notification. 1. I could have arrived at a later time at the airport as not to wait so long. 2. It cost me a taxi because I missed the train as planned."
Positiv: "4 and a half hours of delay and only 10 dollars voucher to eat."
Negativ: "The customer service"
Positiv: "The flight crew were very efficient and pleasant."
Negativ: "The entertainment was quite limited if you didn't download the Canada Air App before boarding. I got a bit of a shock when I sat down and found myself looking at the back of a seat. No entertainment for a transatlantic flight? Shocking. If you had an iPad you could log into their wifi and watch limited tv programs. Movies could only be viewed through their app. The seating was quite cramped too! I'm average height and foknd that the leg space was v limited!"
Positiv: "Seats were comfortable and I like the individual movie screens."
Negativ: "Flight left at least an hour and a half late thought they said it would be 39 minutes."
Positiv: "service staff were nice"
Negativ: "didn't like that bags cost USD25 extra. USD10 should be the cost."