Boarding process could be improved by breaking the process into smaller batches in a organized manner. Discourage passengers from crowding the boarding area. Meals could be improved . Received identical Meal items on both flights - Diabetic
I love my experience with this airline. The crew was very accommodating and the service was more than excellent. It felt like being home up in the clouds.
Pandemic policy: airlines need to have currently update on the website for clearly requirements for Covid 19 certificate in hours , example form.
The crew was very friendly and professional. The food was great. The check-in process took a long time, more than 20 minutes.
Positiv: "Crew was excellent"
Negativ: "Better seat cushions"
Positiv: "Sehr attraktive und freundliche Crew. Ist nicht ohne Grund die weltbeste Airline. Würde am liebsten nur noch mit denen fliegen."
Negativ: "Nichts, schneller fliegen können die leider auch nicht."
Positiv: "Es war alles zur vollen Zufriedenheit"
Positiv: "The service was excellent"
Positiv: "Service, Verpflegung, Sitze"
Negativ: "Das Entertainmentangebot könnte mehr Deutschsprachige Filme beinhalten"
Positiv: "Wonderful trip, Super nice Crew , perfect meal , great entertainment system"
Negativ: "Can not be topped up"
Positiv: "Amazing crew! They handled a full flight with screaming indisciplined kids and clueless adults with grace. Entertainment was great as usual"
Negativ: "Singapore food and drinks quality has deteriorated significantly. Flights are always packed with uncomfortable seating. These days you get amenities only if you ask."
Negativ: "For business class SQ, the crew service was severely sub-par. Seat arrangement same as in bigger 777, so actual space is much shorter and therefore uncomfortable for sleeping and lounging."
Positiv: "Sehr nette Crew, kam immer wieder vorbei (Eco) und bot Getränke, Früchte und Chips oder mini Sandwiches an! Top!"
Negativ: "ich hatte nichts zu bemängeln einfach nur Top!"
Positiv: "Crew , announcements were restful , not loud and blasting like some airlines"
Negativ: "Nothing Singapore Airline is Super Lufthansa food lousy , late leaving Kuala Lumpur, missed our connection assigned to a later flight, running to catch rescheduled time and changed gate."
Positiv: "Seats were good"
Negativ: "Food could have been better"
Positiv: "Crew was friendly. Seafood pasta was good."
Negativ: "I wish all airlines have a foot rest."
Negativ: "5 crying babies on a red eye. Don’t know if that can be prevented."
Negativ: "Seat space could be wider for working"
Positiv: "Handset to control screen didn’t work. Airline reimbursed me with $75 voucher for inflight duty-free shop."
Positiv: "Dim sum between Hong Kong & Singapore."
Positiv: "Extra leg room, great service and good food."
Negativ: "The entertainment system feels dated (no touch screen) manual rewinding of movies, selection of movies"
Positiv: "Boarding. Timely departure"
Negativ: "Entertainment selection."
Positiv: "The inflight entertainment was great, lots of movie selections"
Negativ: "The leg room was horrible. Honestly the worst space I've ever had in a flight. I was shocked considering Singapore air is considered one of the best airlines"
Positiv: "Wow they did not disappoint flight attendants Overdid themselves with amazing service planes are super clean and entertainment systems are state of the art great job Singapore Airlines can’t wait to fly with you again you definitely earned your #1 ranking"
Positiv: "Everything on time and smooth. Great service. Great pillows and. Plenti snacks anytime I want it. Very comfortable seats. Entertainment System fabulous."
Negativ: "All good"
Negativ: "Flight was late due to the eternal airtraffic mess at suvanabhumi whenever it rains"
Positiv: "They were polite."
Negativ: "Not as attentive as ANA or China Airlines. I had to give 4-5 request to get what I want."
Positiv: "- sehr bemühte und aufmerksame Crew, auch in der Economy - hervorragender Sitzabstand in der Eco - Flugzeug von SQ wie üblich nicht überbucht, daher einige freie Sitze - 2x warmes Essen in der Eco - fortlaufend aktives Getränkeangebot"
Negativ: "- auch auf diesem Flug schreiendes Baby, dass den Nachtflug fast zur Hölle macht - selbst in der Business-Class konnten die Passagiere nur dann Schlaf finden, wenn sie die active noise canceling Kopfhörer aufsetzen (wer damit schlafen kann)"
Positiv: "I liked the food that was provided and the range of entertainment is up to date anencephaly plentiful, spoiling you for choice. The flight crew were very friendly and prompt to serve which was amazing"
Negativ: "Essen könnte besser sein"
Negativ: "Essen könnte besser sein"
Negativ: "The desserts. The bun."
Positiv: "Der Flug ist 4 Stunden später gestartet."
Negativ: "Wir haben dafür etwas zu Essen bekommen."
Positiv: "A380 ist ein tolles Flugzeug"
Negativ: "Cabin temperature was really hot."
Negativ: "Crew woke me up from deep sleep to raise seatback for meal service. Sleep versus food?? Should prioritise sleep every time on night flights."
Positiv: "easy check in process and the crew was awesome. friendly and attentive to all passengers. great food as well."
Positiv: "Loved the hot towel service"
Negativ: "Entertainment could be better, however there were a few new and Oscar nominated movies available. Personal air conditioning would be great, I was too hot the entire flight"
Positiv: "Service was spot on and food was good. Very comfortable flight overall."
Negativ: "Essen könnte besser sein"
Positiv: "Gutes Team"
Positiv: "Comfortable seats roomy 30kg allowance good a ttention form staff witohut fussing'"
Negativ: "Die Besatzung war schlecht gelaunt und hat bei Gentränkebestellung dies mehrmalls vergessen."
Positiv: "Friendly, smiling staff, ever happy to help, nice food"
Negativ: "Seats on the A380 upper deck economy are too uncomfortable, couldn't relax at all during the 5h red-eye to Singapore"
Positiv: "Service, food, in-flight entertainment"
Negativ: "What happened to amenity bags in Business class? Slippers and socks were at the seat and toothbrush kits were in the bathrooms and we're always re-filled."
Positiv: "Service, friendliness of stewards and stewardesses, great menus, they go the extra mile to make you happy--- no request was a burden for them. We were in Business Class and it was full- but Service and professionalism was top-notch!"
Negativ: "Only one small issue--- why were bottles of water not already handed out and placed in the drink holders before boarding in Business. Many of us had to ask for it and they were readily given out but you had to ask or you didn't get one."
Positiv: "The A380 is an amazing plane. The flight was smooth and the engine sounds were fairly low."
Negativ: "Waiting on line to check in was more than a half hour although there were probably only 10 people ahead of me. Got a hard time on the weight of my carry-on being more than 7kg although I had to point out that my ticket allowed me two bags that were 23kg each - I had nothing to check. Eventually, when I pointed out that I could wear enough of the clothes from the carry on, they agreed to let me take it on. On board, the service was cold, bland and infrequent. The entertainment system lost sound perhaps 20 minutes into the flight."
What an awful experience flying Turkish Airlines from Istanbul to Miami. The crew were rude, unresponsive, and my food was raw and cold. I did not even eat in business class. I will not be flying Turkish Airlines again.
Einfach TOP! Service und Qualität werden großgeschrieben..und in BLOCKSCHRIFT 😉✔️
The crew at checking give us a hard time even with two children and one Enfant for no reason just for 2 kilo overweight they make us stay there for like one hour be careful with that Not helpful at all and so weird people bad experience bad experience
Negativ: "They made me check my hand luggage, did not pay attention to what airline I would get on my connection flight, neither got my warnings about it. They sent my bag directly to my destination but the other airline wouldn't pick up."
Positiv: "Hallo ich habe bezahl über meine Kreditkarte Flugticket trsbzon München leider haben sie geld genommen aber nicht bestätigt über Email oder SMS weil sie mich immer geschreiben das ist mit die Karte Problem also hab das wegen andere flug gebucht möchte die geld zurück danke für Bearbeitung soyygit iveta.."
Negativ: "Bestätigung fehlen"
Positiv: "Crew was not very frindly and the Turkish airlines staff at Istanbul are not at all friendly and so rude. I will never recommend Turkish airlines to anyone."
Positiv: "No issues"
Negativ: "Everything is good"
Negativ: "Fewer fat peasants with too much hand luggage. Seriously, control the hand luggage before people bring it aboard."
Negativ: "Beinfreiheit hätte etwas mehr sein dürfen."
Positiv: "Wir waren mit dem Service an Bord und auch am Flughafen rundum zufrieden. Begeistert waren wir von dem Essen an Bord."
Positiv: "Nette Crew, gutes Essen"
Positiv: "Seats were confortable but when we arrived in toronto, one of our invalid wheelchair was taken away and also had no crew member"
Negativ: "Seats were confortable but when we arrived in toronto, one of our invalid wheelchair was taken away and also had no crew member"
Positiv: "Sehr gut"
Negativ: "Alles ok"
Positiv: "Crew was below average,seats was horrible"
Negativ: "The plane needs to be upgraded immidiately,and crew needs to get a bit education in order to take and immidiate action to any situation during the flight"
Positiv: "Good food"
Negativ: "poor customer service. They are always late and ground crew is not helpful at all"
Negativ: "The best Airlines All things werde perfekt."
Positiv: "Sitzabstand in der Economy ist gut. Essen ist gut. Sehr schönes Holzspielzeug für die Kleinen. Staralliance Lounge (wenn man Zugang hat) macht die Reise nach Istanbul wert."
Negativ: "Ätzende 5 Stunden Aufenthalt im Flughafen Istanbul... Nix zu tun, nichts zu sehen. Kein Spielplatz für Kinder (ausser in der Gold-Class Lounge). Boarding auf dem Rollfeld und über die Treppe sollte bei Linienfliegern nicht sein. Häufige mutwillige Zerstörung meiner Rimowa Aluminumkoffer durch das Bodenpersonal: Dellen, Löcher, Kratzer (was zu langen Auseinandersetzungen nachträglich führt)."
Positiv: "Sitzabstand in der Economy ist gut. Essen ist gut. Sehr schönes Holzspielzeug für die Kleinen."
Negativ: "Relativ altes Flugzeug ohne nennenswerte Ausstattung war für den kurzen Flug von 2 Stunden gerade so Ok. Keine individuellen Bildschirme. Boarding auf dem Rollfeld und über die Treppe sollte bei Linienfliegern nicht sein."
Positiv: "Cozy big leather seats in Business Class, excellent breakfast and good service overall. Turkish Airlines continued to amaze me."
Negativ: "Boarding by bus - not my favorite way of getting on a plane. Probably not the airlines's fault."
Negativ: "Mannschaft ok, Technik veraltet"
Negativ: "10 Stunden Verspätung in Entebbe, 2 Anschlussflüge in Istanbul verpasst! Crew von Entebbe desinteressiert und muffig.Keine Entschuldigung und Entschädigung!! Crew nach Stuttgart besser und freundlicher. In Stuttgart Ankunft 23.15 anstatt 13.55. Beide Maschinen veraltet, Unterhaltungstechnik von Entebbe funktioniert gar nicht, kein Bemühen der Besatzung, auch Bordtechnik im Airbus nach Stuttgart völlig veraltet! Keine Weiterempfehlung!"
Positiv: "Leider war mein fernsehrbildschirm beschädigt"
Positiv: "Flugpersonal hilfsbereit, Essen nicht so gut (Nudeln mit viel Sahne-Pamp - arme Vegetarier!"
Negativ: "Enge Sitze - Und: ZU VIEL WERBUNG AUF DEM BILDSCHIRM!!! NERVIG!!! Auch der LEGO-Film ist zu laut und nervt irgendwann - warum machen das nicht mehr die Stewardessen? Dann kann man schauen oder NICHT, wenn man das ganze schon kennt! Zwei Ausstiegs-Treppen wären hilfreich gewesen, saß ganz hinten."
Positiv: "Food personnel"
Negativ: "Flight arrived 20 mins late. Luckily my connection is 12 hours later"
Positiv: "Best flight ever on"
Positiv: "Das Essen war gut. Bequeme Sitze und gute Beinfreiheit."
Positiv: "Turkish Airlines ist pünktlich, hat tolles Essen, Beinfreiheit und fast alle Flugzeuge sind neu. Natürlich ist die Besatzung überaus Gastfreundlich und stets bemüht besten Service zu bieten."
Negativ: "Nichts zu beanstanden."
Positiv: "The cabin crew was very kind. The kofte tasted good."
Negativ: "They "board" an hour before takeoff but there weren't enough seats at the gate, so for half an hour, no one actually boarded, we just stood or sat on the floor with our carry-on."
Negativ: "Tell passengers the truth from the start!"
Negativ: "Hi, Your company lost one of my check-in bags. I am in Bucharest now, still waiting for my bag. Nobody knows where my bag is. Please, help find it! Under Doinita M Toranzo's name, big red bag! under Thank you!"
Positiv: "Das Flugpersonal war wie immer sehr lieb und hilfsbereit Das essen schmeckte ganz gut Die sitze waren komfortabel Der flieger war noch in einem ganz guten zustand"
Negativ: "Das einzige problem war, dass ich zwischen zwei ungepflegten und unfreundlichen männern sitzen musste und 2 stunden lang mundgeruch ertragen musste. Konnte meinen sitz nicht ändern da der flieger voll war.."
Positiv: "Sehr Gut"
Negativ: "Sehr gut"
Positiv: "Ich bin zum ersten Mal mit Türkisch Airlines geflogen und war sehr positiv überrascht,ich fand es um Längen besser als mit LH. Immer wieder sehr gern......"
Positiv: "Toouch screen yeaaa :-)"
Negativ: "This was the worst I have ever experienced. My flight arrived into Istanbul and 45 minutes until the departure I was told it had already left. I later found out something very similar had happened to a man from London, a couple from Boston, three people from Ghana, and many more that were taken advantage of in an attempt to sell tickets for them to go home. Never in my life have I seen such corruption first hand in a business that claims to be professional. I travel with them roughly twice a year so I'm not really a huge spender when it comes to their service, however I have suggested many to use their airlines. Never again will I make this mistake, and never again will I fly with them. I think I would rather spend the few extra hundred dollars than to have to experience that again. Turkish airlines you have lost my service and my respect."
Positiv: "Everything on the plane was good. For once, we flew business class and we enjoyed the experience."
Negativ: "The food was great."
Positiv: "Everything on the plane was good. For once, we flew business class and we enjoyed the experience. However we were not given priority boarding at Istanbul and then had to wait in the cold corridor until allowed onto the aircraft."
Negativ: "Good food"
Positiv: "Everything fine; However the business lounge in Istanbul felt overcrowded and I had difficulty getting on to Wifi."
Negativ: "Food excellent and interesting, personnel were helpful & friendly"
Negativ: "Kein beanstandung"
Positiv: "Crew sehr bemüht, höflich und zuvorkommend. Sogar ein warmes Frühstück wird serviert - es gibt allerdings keine Auswahlmöglichkeit aber alles bestens."
Positiv: "Plane, seat and entertainment are very good."
Positiv: "The flight was on time, the food was good. Nice selection for onboard entertainment. The plane was very clean."
Negativ: "1. The boarding process at Istanbul airport was horrible. No one could speak or understand english. My father was on a wheelchair and he was the last one to be boarded on the plane! There was so much confusion - some people wanted me to go separately from him, others wanted him to walk down the stairs on his own, etc. etc. There were hardly any announcements for people with special needs. Generally they are allowed to board first as they need more time to settle. I could barely find overhead bin space for his stuff. 2. There were several remote controls broken on the plane. A lot of people had to suffer through a non working entertainment screen. 3. One of the hostess was hardly listening to anything I had to say. She seemed to be in so much of a hurry and had a very bad attitude."
Positiv: "Gutes service, gutes essen und gute in-flight entertainment."
Negativ: "Abflug von Istanbul verspätet wegen Flughafenverkehr."
Flight was on time. Food was ok. Seats didn’t have much arm room but was manageable for a short flight.
Positiv: "The lower level cabin attendant did her best to make a better impression than her supervisor. I am grateful to her."
Negativ: "The purser was not even polite. Was it because she was veiled and I was wearing a cross? I really hope not. The normal economy seats are cramped to an unacceptable level. I will avoid flying MH economy again. Malindo, a low-cost flying the same routes (SGN-KUL and KUL-CMB) I often fly, has a much better level of service than MH, supposedly a full service airline."
Positiv: "I paid $7 for an exit row. I was worth it. The normal economy seats are extremely cramped."
Positiv: "Comfort & punctuality"
Negativ: "Sitting arrangement Was poor. Five of us had five different seat. Missing luggage."
Positiv: "No thank"
Negativ: "Flight was delayed by two hours"
Negativ: "The plane was old but the flight was inexpensive"
Negativ: "Sitzabstand und Größe miserabel. Essen mittelmäßig, Service schlecht. Verspätet"
Positiv: "Crew are nice,but the seat need to improve"
Negativ: "The seat need to improve"
Positiv: "Sehr nette Crew, bequeme Sitze ! Und sogar essen für ein einhalb Stunden Flug !"
Negativ: "Es wird zuviel geredet wenn man einen Film schauen möchte!"
Positiv: "The seats were comfortable and the in-flight entertainment was fine."
Negativ: "The crew shouldn’t assume that an Asian person is Vietnamese just because they boarded from Vietnam. The vegetarian door was awful."
Positiv: "Some staff were good others could not be bothered."
Negativ: "Nicer staff"
Positiv: "Die freundliche Besatzung"
Positiv: "Check in was super easy, flight left on time , arrived early baggage was delivered in 10 minutes."
Negativ: "Whilst the main meal was ok, as far as breakfast on the LHR to KUL sector was concerned, by the time I was served my preference was no longer available. The crew member who served me made no attempt to see if another colleague had my preference available."
Positiv: "The food was good on this flight . The entertainment was good I managed to get a good sleep as well."
Negativ: "The beer offered was in a pre poured glass I could have asked for a beer from the drinks trolley however i wanted a vodka and tomato juice I couldn't see any so didn't bother asking"
Positiv: "Friendly crews"
Negativ: "Seat allocation was not proper for maximum comfort as flight wasn’t full"
Positiv: "Pragmatische, schnelle und dennoch sichere Abfertigung."
Negativ: "Es war zuerst nicht ganz klar, wo wir hinlaufen sollten (Gate), was sich nach einiger Diskussion aufklärte."
Positiv: "Alles gut gelaufen, keine langen Schlange beim einchecken und auch das Boarding wurde mit Bravour erledigt."
Negativ: "Das Essen war OK, allerdings für mich wäre es besser gewesen wenn man ein Frühstück angeboten hätte (10:00 Uhr)"
Positiv: "Web checkin and Baggage Drop were precise which saved time. Few passengers do not matter these two (2) important features but this is efficiency to a minimum!"
Positiv: "The crew was very pleasant and professional. . The food bland but warm. But the seats were microscopic"
Negativ: "Seats were tiny. My knees pressed to seat in front of me. I’m 73 inches tall"
Negativ: "Tight seating made it less comfortable than normal, and mechanical issues caused some delays."
Positiv: "Attendants were kind."
Negativ: "Frequent delays to flight timings, and it was hard to find where the flight gate was as I couldn't find one on the screen. It was a little bit crowded. No food was given (probably because it's only 50mins flight but I wished there were snacks or drinks given for us)"
Positiv: "Die Check-In Mitarbeiter waren sehr nett. Obwohl der Check in schon geschlossen war dürften wir noch einchecken. Die Proppelermaschine war im guten Zustand. Die Beinfreiheit war ausreichend. Es gab sogar Verpflegung für 1 Std. Flug."
Positiv: "Can’t find anything good."
Negativ: "The airline is protected by the government. Hence there is no motivation for them to improve. This airline is my last choice. My biggest dissatisfaction is the hospitality shown by the crew.. not sincere and in some cases rude... is this the MH - MALAYSIAN Hospitality that they keep advertising? Very disappointing.."
Negativ: "Worst food ever."
Positiv: "Service is great..."
Negativ: "Not sure why all Sabah/Sarawak gates are at the farthest..."
Negativ: "The crew at the check in counter were generally helpful and courteous, however the staff on the flight we're often short or generally rude; thus continuing the airlines reputation for poor service. The food wasn't great either, but we knew to expect this and brought food purchased from Sydney airport (which was a saving grace)!"
Negativ: "The boarding process from at Langkawi airport could have been better if more staff are to deploy to do the processing.As the que is not in one line, it could create misunderstanding among other passengers."
Positiv: "Quick on and off boarding."
Negativ: "Food was average at best."
Negativ: "my bag failed to arrive in bkk till next day and had been broken into at kl airport .bkk said this happens every day at kl never fly malaysia again!."
Negativ: "Incompetent handling of engine error by both ground and air crew"
Positiv: "The early arrival, and the service"
Negativ: "Nothing really"
Positiv: "Larger seats"
Negativ: "Food was below standards. Really need to improve."
Negativ: "Losing my luggage"
Positiv: "Cabin crew, smooth flying"
Positiv: "Good was great."
Negativ: "Flight was late approx 1 hour. Seems like a regular occurrence which is not good"
Negativ: "No beer or wine in business class! Did not want a meal, so I got water and a tiny pack of peanuts."
Positiv: "1) Not to squashy and more spacious than I thought. 2) The interior of aircraft seemed reasonably modern and up-to-date rather than old and miserable with stained seats and carpets. 3) the in-flight entertainment was better than I thought"
Negativ: "I tried the seafood pasta and it was horrible!"
Positiv: "I like having my knees up in my eyeballs on a plane and having to be pried out of my seat with the jaws of life at the conclusion of a flight."
Negativ: "Flight was 3 hours late!"
Positiv: "Free beer and wine. Good inflight entertainment. Food ok."
Negativ: "Seats uncomfortable and not enough leg room for someone 6'02". They ran out of the chicken meal and I was stuck with the fish which wasn't that great."
Positiv: "I appreciated the free baggage allowance and the staff were nice, but otherwise they were a huge headache to fly."
Negativ: "They changed the times on BOTH of our flights by HOURS, which resulted in me having to buy a ticket with another airline to ensure we wouldn't miss our connecting international flight. Horribly unreliable, will never fly them again. Honestly airAsia was a better experience than with Malaysia Air"
Negativ: "It appears the staff don't want to be there, long check in queues, poor in-flight service, average food, not even offer water in-flight, plane was dirty, entertainment average, not at the standard for a full service carrier."
Positiv: "It was a very good flight ."
Positiv: "Whilst I realise this is an Asian airline the warm roll was very doughy & tasteless & the breakfast wasn't at all good."
Negativ: "The warm roll was doughy & tasteless & the breakfast choice was not good at all. Would suggest a yoghurt & cereal option for non Asians."
Positiv: "I liked the crew, very polite and helpful."
Negativ: "I did not like the fact that I could not check in on-line. This made that I missed half a night of sleep in Darwin because I had to check in at 1AM, flying at 4.10AM."
Negativ: "Flight networkintl booked our tickets very late later mistake in name , faces lot of difficulties in boarding every time..."