Wi-Fi was dodgy at best. Beth the flight attendant was awesome.
WiFi that I paid for didn’t work. Would prefer a while can of soda and not half, seats were cramped
The entertainment screen and power outlet was out of order on whole left side of the plane for the full ride- 6 hours. It was terrible to be crammed in and have no where to escape to.
Negativ: "The airplane was very cold, and our seats were screwed up. Gentleman at the gate was very helpful, and handled the problem the best he could."
Positiv: "The crew was very nice and accommodating. Snacks, meals and drinks were provided, as well as onboard entertainment and plugins."
Negativ: "Nothing. Great trip!"
Positiv: "The beverage selection was good and entertainment was good - no delays and early arrivals - boarding was easy and well managed"
Negativ: "Aisle seat Middle Row D, Economy class, very little leg room- 175cm/5’9” - not enough knee space to stretch out without burying your knees into the seat in front- dinner meal was good - snack was subpar - no replacements for snack if you didn’t like your 1st choice - didn’t have that problem but a woman 1 aisle up was rudely addressed by the flight attendant for asking if she could discard her sandwich in exchange for Ramen- the same attendant even loudly told another attendant not to girl this poor lady some noodles - they cost $1 at the store - don’t know why she was holding out and making a scene over Ramen"
Negativ: "Bring back the individual TV's"
Positiv: "My first time flying Alaska Airlines. Absolutely will be back. Comfortable, spacious seating. Staff was professional and friendly. Flight was seamless from beginning to end!"
Negativ: "Excellent flight, no issues"
Positiv: "Crew courteous, transfer personnel outstanding,nothing else to like."
Negativ: "More leg room and a pillow for the head are essential. Completely uncomfortable on the long leg, LA to Philadelphia."
Negativ: "The legroom is not sufficient for taller people"
Negativ: "Gin availability"
Negativ: "Maybe had a flight crew on time and a plane that wasn’t 30 years old"
Negativ: "kleines Frühstück für umsonst"
Positiv: "Gratis Upgrade in die First bekommen - eigene Suite!"
Negativ: "alles gut"
Positiv: "Included beverage"
Negativ: "No headphones"
Positiv: "Das bordprogramm filmauswahl"
Negativ: "Vom Einchecken übers umsteigen war alles schlecht organisiert Und am Ende ging auch noch mein Gepäck verloren!"
Positiv: "Flight was smooth. The flight attendances were pretty efficient."
Negativ: "That the gate agent didn't put my request to board early seriously. I asked to have early boarding because of an injury and she didn't call me up early to board. I had to do it on my own."
Positiv: "The American airline is a wonderful experience especially during a stressful time to travel. Everyone was helpful. Especially the pilots. They help me order my Uber."
Negativ: "The hostess was a little short but she was working alone, Thank you for sitting in front of plane."
Positiv: "Sehr nette crew"
Negativ: "Crew kannte die Maschine nicht, Fluggäste wurden gratis umgesetzt"
Positiv: "Könnten einen früheren Flug finden"
Negativ: "Leider nicht den gleichen Status bekommen"
Positiv: "Flugzeug war ein altes Flugzeug meine ich. Durchdas es nicht voll besetzt war hatte ich einen 3er Sitz für mich alleine. Super Besatzung wirkte auf mich gestresst ganzes Team war auch untereinander nicht harmonisch. Bordunterhaltung gabs nur in Oben alle 3 bis Sitzreihen einen TV dort konnte man Film schauen, nicht nach eigener Wahl. Sonst konnte man Film und Unterhaltung im Händy oder schauen Tablet herunterladen.Brauchst einfach gute Batterien dafür es gab keine Auflade Möglichkeiten, nur am Airport."
Negativ: "Besatzung Bordunterhaltung Verpflegung,alles mit Kartongschachteln wurdest nicht gefragt was du willst. Wurde einfach wauf den Klapptisch hingeknallt. Alles in allem sonst ruhig sauber und in Ordnung."
Positiv: "Dass ich sogar einen Kaffe und einkleiner Snack in Form von kleienem Keks bekam. Ich war vorbereitet, dass ich nichts erhalte.Hatte etwas zu Essen dabei. Freundliches Personal Bordunterhaltung nur bezahlbar und übers Laptop oder Handy Hatte Auflade Möglichkeiten beim vorder Sitz.."
Positiv: "Very nice gate, crew Very efficient boarding Very quick and efficient takeoff Rosario"
Negativ: "not much selection for in-flight food and nothing for entertainment. Rosario"
Negativ: "The stewards on American Airlines are literally scary to talk to; rude and unprofessional."
Positiv: "Flight was comfortable and enjoyable. Entertainment was great lots of films to choose. Service by the flight crew was excellent"
Positiv: "We waited for more than half hour and they had them at the wrong carousel"
Negativ: "Keine Boarungerhaltung, unfreundliches Personal, grosse Verspätungen und enge Sitze. Und dies alles für Interkontinentalraketen Flügen. Alles schlecht bei American Airlines. Nie mehr."
Positiv: "Flugpersonal war freundlich und aufmerksam. Leider sind beide Flüge verspätet abgeflogen."
Negativ: "Essen war sehr gut. Sitzplätze gemütlich mit genug Platz für Beine."
Negativ: "All the ridiculous announcements by the crew with nonvalue added information."
Positiv: "The staff was great, luckily an pretty empty flight"
Negativ: "The food in coach is a disgrace. It’s terrible a few $$ More and it would actually be have way decent"
Positiv: "Alle waren aufmerksam, auf dem Flug selbst lief alles reibungslos."
Negativ: "Der Flug hatte 30 Minuten Verspätung und mein Koffer traf mit einem eheren Flieger ein und stand deshalb relativ unbeaufsichtigt in der Gegend rum."
Negativ: "Cramped seats, no great snacks"
Negativ: "Im Prinzip war der Flug in time gelandet. Aber dann 40 Minuten gewartet bis ein Gate frei ist. Danach ewiges warten auf den Koffer. Sehr schlechter Service, keine Informationen."
Positiv: "The crew was nice"
Negativ: "I flew American four times in 7 days, every flight was delayed. delay times varied from 90 minutes to over three hours. Fog in Chicago was beyond anybody's control, but the other times were not weather related, I recently flew frontier Air and their flights were also late. I jinxed myself by stating I never have this issue with AA. Great job at proving me wrong. I flew a good bit last year and these issues didn't start until after the new year., Thank you for your time."
Negativ: "WIfI didn't work"
Positiv: "Flug Personal war OK aber für sitze waren sehr klein und musste Arm gegen Arm mit Sitznachbarn fliegen. (Unsere Maschine war ein Boeing 787)."
Negativ: "Essen war auch nicht sehr gut."
Positiv: "We arrived safely. We were late but arrived safely. When we had to spend the night en route, the customer service desk was very kind and helpful."
Negativ: "Crew was grumpy and very unhelpful Lots of mechanical delays Kept being assured we would make our connections despite leaving late. In the end we had to change our route in order to have a chance at making it to our destination that day. Even that didn’t work though; we had to spend the night in Charlotte."
Negativ: "seats should be sold based on the weight of passengers."
Positiv: "The flight attendant was super super nice and helpful"
Negativ: "Had to rush to catch this connecting flight. At boarding time, which we just made, the previous flight had just landed and people starting to deplane. All we would have wanted was an accurate announcement versus an unfriendly feeling from the gate agent"
Positiv: "on time, quiet trip, lots of entertainment to chose from. if you like to eat and get alot of beverages you'll love this flight"
Negativ: "had to do pre-clearance security screening before getting to the states and no notice given. This takes twice as long and if you don't get to the gate by a certain time you don't get to your flight. Thankfully we were at the airport 2.5 hours early and it saved us!!"
Positiv: "On time, efficient, new plane. No troubles."
Positiv: "Good price Good communications during delayed flight"
Negativ: "It's nobody's fault but i have a Delayed flight"
Positiv: "sehr gutes Essen und Unterhaltungsprogramm."
Negativ: "Sitze waren ok,"
Negativ: "Eine uralte Maschine mit wenigen zentralen Monitoren für die Bordunterhaltung"
Positiv: "Very good service"
Negativ: "All good"