The flight was cancelled. I asked Kayak for a refund by email. No answer.
The secondary booking agency that Kayak used cancelled our flight the day we were to leave. I had to find a new ticket myself while waiting at the airport. I will never use Kayak again and am demanding a full refund.
Kein essen für Business Class Passagiere. Covid!
Our flight to Frankfurt arrived late, and the flight to Slovenia left early so we missed the connection. We waited for over 6 hours and still only have a slight chance of making the flight the next day at 9am because we have standby tickets.
Wenn man schon genug für den Flug bezahlt kann man auch wenigstens umsonst Unterhaltung haben wie z.B. die Filme. Finde ich etwas unverschämt, dafür zu bezahlen müssen.
Exzellenter, professioneller Service.
I’ve contacted kayak several times before my flight from frankfurt to the US. It is ridiculous that Lufthansa sells a flight with a 45 minute layover from a connecting flight, I sent email and calls about my concerns and one person got back to me telling me he will see if he can change my flight and he’ll call me back and said that I should be fine to make it since Lufthansa sells that flight. I never got a call back and had to run through the airport and ask to skip in line at passport check to barley make it to my flight. When I know there was easier connection flights
Long flights should be moreoften snack services
Positiv: "Al the flights was nice with no issues"
Negativ: "The food that I have with Lufthansa was super bad and there’s no Choise, however, the connect flight wit with United airline have very good food and , what I want say is United airline airplane much better than Lufthansa in every thing even the seats is much nicer"
Negativ: "unkkomfortable C Class"
Negativ: "Hygieneplan scheint nicht vorhanden zu sein. Boarding ohne Abstand und aussteigen unter chaotischen Zuständen. Reihen werden zum Ausstieg aufgerufen, obwohl der Gang noch völlig blockiert ist mit anderen Passagieren. Anti Covid-19-Maßnahmen scheinen hier noch ein Fremdwort zu sein. Sehr enttäuschend und beängstigend. Andere Airlines (Swiss) sorgen für ein besseres Sicherheitsgefühl."
Negativ: "Wie kann man in Zeiten von "Corona" das Flugzeug komplett voll belegen und dann mit "Vertrauen" und "We care for your health" werben? So bekommt man verlorene Kunden bestimmt nicht dazu, wieder öfters zu fliegen... :-("
Positiv: "Inflight services"
Negativ: "Delayed flight, missed connecting flight due to that. On the ground staff should have better coordinated from arrival to boarding of next flight. Chaotic and short staffed security personnel at Frankfurt airport. Overall a pathetic experience"
Positiv: "Crew, food, and business class pods were super. In fact Lufthansa itself was great BUT read next..."
Negativ: "...debarkation at SFO was dismal. The nearest bathroom upon debarking was closed for cleaning. The passport control signs were misleading and confusing (the term "residents" was misused). And there was no one at baggage claim to prevent bags from piling up atop each other on the conveyor. I received a bone bruise trying to get my bag off another one. Avoid SFO as an international destination if you can...horrible airport."
Positiv: "Die Crew beim Boarding wie immer akkurat und freundlich. Leider gab es in der Eco nur ein Glas Wasser, was diesmal aber nicht kundgetan wurde (oder ich habe geschlafen und hab das nicht gehört). Danach war aber auch keine Motivation mehr vorhanden die ausgegeben Plastikbecher anzusammeln. Man sollte die einfach im Netz des Vordersitzes reinstecken. Naja ...."
Negativ: "Rückflug war 4h Verspätet und WiFi an Board war dann auch noch defekt."
Positiv: "Excellent seats, excellent and friendly service:)"
Positiv: "Service was good. Flight attendants were friendly"
Negativ: "The departure area at terminal 1 YYZ was crowded and not the most comfortable experience"
Positiv: "I liked the movies , comfortable seats, food was great!!!"
Negativ: "If we had free WiFi"
Positiv: "Es gab wieder Getränke"
Negativ: "Neuer Sitzplatz Mittelsitz bei fast leerer Maschine (zuvor Gang Notausgang Reihe)"
Positiv: "Plane was awesome and comfortable"
Negativ: "Delayed without updates for hours"
Positiv: "Tolles Personal"
Negativ: "Leider sehr unruhiger Flug, starke Kurven, viele Vibrationen"
Positiv: "Alles prima Sehr guter aufmerksamer Service"
Negativ: "MUC >> CPH wurde durch SAS durchgeführt, jegliche Versorgung kostet extra. Nicht was man erwartet, wenn man durch Lufthansa bucht!"
Positiv: "Great food. Plenty of restrooms"
Negativ: "Late arrival. Had to run to catch the next flight"
Positiv: "In-flight crew was friendly, the food & beverages were OK and there were plenty of in-flight entertainment options."
Negativ: "They double charged the baggage fees: I prepaid in advance but upon checking in for the return flight the representative wasn't able to locate the appropriate information, although I had a printed copy of the confirmation email they sent. I had to pay for it again which is a lousy experience."
Positiv: "Seating, interior and menu"
Negativ: "My previous flight was late. Flight attendants didn’t know how to guide me to my next gate as I was late"
Negativ: "Internetverbindung war vergleichsweise langsam"
Positiv: "Gute Verpflegung und Betreuung während des Fluges (Getränke)"
Negativ: "Kabinenpersonal hat sich ständig laut privat unterhalten (mein Sitz war direkt vor dem Service-Bereich...)"
Positiv: "Very comfortable. All very nice."
Positiv: "Sauberes, neues Fluggerät"
Negativ: "1. Dauernder Gatewechsel. Zweimal wurde das Gate gewechselt und zwar nicht mal auf derselben Ebene, sondern sogar in einem anderen Terminal und der Flieger hatte auch noch mehr als 1 Stunde Verspätung. 2. Das Essen war für eine Businessclass und einen mehr als 2 stündigen Flug eine echte Zumutung. Kalte und geschmacklose Vorspeise."
Positiv: "Der Flug war pünktlich und wir hatten Essen und Trinken an Bord."
Negativ: "Es war etwas kalt an Bord und das Flugzeug ziemlich alt und laut."
Negativ: "2,5 std. Verspätung; kein Bodenpersonal am Flughafen in Berlin. Keine bzw. überfüllte Busse auf dem Weg in die Stadt."
Positiv: "Smooth quiet flight."
Negativ: "Mac and cheese isn’t what I was expecting for vegetarian."
Positiv: "Crew tried its best to fulfill the needs of the passengers. Flight was overbooked."
Negativ: "No space at all for all the luggage."
Positiv: "Personal war sehr freundlich"
Negativ: "Sitzplatz wurde ohne Nachfrage abgegeben Gürtelschnalle mit Kaugummi versehen Boarding wegen scanvorgang und Türöffner extrem langsam"
Positiv: "Es war nett"
Negativ: "Das Essen war nicht gut"
Positiv: "Das Personal war sehr zuvorkommend jung und wirklich nett! Alle Ansagen im Flugzeug waren ausführlicher und netter als für gewöhnlich"
Positiv: "Short flight with swift and effective service"
Positiv: "The crew was very friendly and as I almost did not make my connection flight at FRA, I got bumped up to business class. So my seat was very comfy and the food was excellent."
Negativ: "My only concern was my flight from BUD to FRA which was delqyed by 20 mins. So i had to rush to make my connection. I had less then 15mins to run from a gate B to gate Z58 and pass US passport control. Luckily I made the flight but my luggage did not. The 55mins layover is not a sufficient one considering the size of FRA airport especially when the first flight is late."
Positiv: "Angenehmes Personal. Abwicklung wie gewohnt."
Negativ: "Der vorausgehende Flug war verspätet lautes Rauschen in der Kabine offenbar durch Hilfsaggregat."
Negativ: "Two flights same food... Too bad"
Positiv: "The crew was really nice"
Negativ: "The flight was delayed, there was no TV or any other entertainment"
Negativ: "Everything, lost luggage and missed flights because of flights not making their time."
Negativ: "Is too hot in to the plane"
Positiv: "In the end I made the flight."
Negativ: "Couldn’t add my baggage online thus resulting in a penalty for paying at the airport. Also ticket was booked by Kayak as a standby without alerting me."
Positiv: "Smooth flight. Perfect service."
Negativ: "Better reading material"
Positiv: "Everything except the delay"
Negativ: "No delays, took bag crew forever to load the plane, they were extremely late....waited over 35minutes"
Positiv: "The crew was friendly. Baggage arrive safely. But the repeated commercial interruptions trying to sell things made me wonder if it was commission based - a nap was not possible from the announcements but you could buy things duty free. I am glad it was a short flight. A new plane."
Negativ: "There are no queues. A free for all to load and unload the plane. If you are looking for Swiss order, look elsewhere. Nothing is free, not water (1.5 euro) or any other beverages or anything else. We paid double what the flight should cost to not even be offered water. The seats were lightly padded to maximize seats. There was a small amount of leg room but some. No power outlets, wifi or media. The worst aspect is I bought a flight on Baltic Air from Tallinn to Riga and had the price from Riga to Paris on the next tab on kayak. I bought the ticket from Tallin to Riga then flipped to buy Riga to Paris only to learn it was a bait price. The price was actually $200 more. Baltic would not refund the first flight (within minutes) so we were stuck to either walk away from our 2 tickets to Riga or pay the bait and switch rate. We begrudgingly paid 400 (200 each) euro MORE than the initial price shown so we could fly out of Riga back to Paris (to be back in Paris by Jan 7). A non alcoholic beverage, a small snack, and power access would be helpful. Ground crew helping with order would be helpful. I was shoved and run over trying to get onto and off the plane. It is the wild west of flying except the plane is new...oh, and it is 30 euro if you do not check in online ahead. But you will still need to stand in line to check a bag (where they can issue you a boarding pass)."
Positiv: "Clean airplane nice pretty stewardess in short dress."
Negativ: "Probably private jet whit hot tub."
Negativ: "Free water ! On a 2+ hours flight, it’s scandalous to have to pay for a glass of water. Also, your cabin crew was inexperienced (but trying hard, credit to them) and understaffed. And the flight was late."
Positiv: "Big space to front seat"
Negativ: "offer drinking water"
Positiv: "The airplane was brand new. The crew was very friendly"
Negativ: "no food or water in economy - for a 5 hour flight."
Positiv: "Food offered on flight even though short trip"
Negativ: "Was delayed so being on time"
Negativ: "Announcement At the airport and the plane needs speak English more clearly. Thanks!"
Negativ: "Baggage was broken and two items inside also broken. Was overcharged for baggage."
Positiv: "Small compliment from Air France was lovely and unexpected"
Negativ: "Horrible customer support"
Positiv: "It was a fairly ordinary flight"
Negativ: "Our luggage never arrived at our destination, perhaps something to do with a connecting flight although there were 2 hrs 15 mins between connections. After informing Male Airport, a message was sent to Condor. No news all day. Next day lodged complaint replied they're investigating. Holiday ruined"
Positiv: "Efficient boarding and disembarking."
Negativ: "Shocked that I need to produce my own printed boarding cards (I don't travel with a printer), or I must produce it on a smartphone. Neither available - I showed my confirmation of check-in on my email and the agent printed my boarding cards. Your idea of asking 32 Euro for a boarding card is &^%(*"
Negativ: "Ich würde gern den Sitz bekommen, den ich gebucht und deshalb extra bezahlt habe. Am Gate hat die Mitarbeiterin mir dann jedoch ohne Rücksicht auf meine Vorabbuchung einen sehr lauten Sitz neben dem Propeller zugewiesen. Das hat mich dann schon geärgert."
Positiv: "Crews on Air France are outstanding!"
Negativ: "Baggage was lost and was delivered 2 days later."
Positiv: "Crew were efficient and friendly."
Negativ: "Coffee creamer sachets are insufficient in quantity for the coffee. Even with two sachets the coffee was still nearly black. The flight was full and the cost of checked in luggage ensured everyone used their carry on allowance. As a consequence, overhead bins were full. I left one bag at the front of the plane and had another at my feet. However, it was a short flight, so not too unbearable."
Negativ: "would not check my bag to final destination"
Negativ: "There was a sceen right before my eyes telling me how much time of the flight was left. Even if I wanted to be unaware of the information I could not because as I mensioned it was right before my eyes. I was aware of almost every minute of this flight....found it hard to let go and just let time pass"
Negativ: "airBaltic has a terrible luggage policy for musicians. They make you pay extra if you want to bring a musical instrument on board, even a violin which fits easily into the overhead bin. It is honestly discriminatory. Will not be flying with them again."
Positiv: "Short, convenient, direct, value for money."
Negativ: "Not comfortable, small plane."
Positiv: "the flight started at time. the attendant were fine. but i consider this flight not as a cheap flight. therefore, it should be possible, so early in the morning to offer a coffee at least."
Negativ: "the experience on board should be improved, particularly when the flight is not different from regular airlines in terms of cost"
Positiv: "Good service, good connection in Riga! Perfectly on time!"
Positiv: "Quick boarding, pleasant crew"
Negativ: "Small propeller plane with very limited room, no in-flight service,"
Positiv: "The plane was very clean and new. The crew who worked this flight were most friendly, professional and quite articulate in three languages including the captain. I highly recommend them."
Positiv: "Did not have food, so not able to rate that. Comfortable for sure! Plane ain't that big and one side had only 2 seats next to each other."
Positiv: "Flight was short and sweet, no problems to report."
Positiv: "Easy for my friend and I"
Negativ: "They delayed our flight from Gatwick to Riga with no information given to passengers. Many of us had a connecting flight with Air Baltic from Riga to Helsinki- which we asked if they will wait for us, the crew member said because the flight was also with Air Baltic, they will wait for us. We got there 10 minutes before take off, and the gate has already closed. Furthermore, we got to the Air Baltic counter, we were given 5Euro meal vouchers even though we will be staying at the Riga airport for 9 hours. Also they gave us terrible customer service attitude, which we definitely do not deserve after being delayed, and causing so much trouble on their behalf. Definitely do not recommend flying with Air Baltic again. I've never been this angry with any air line."
Positiv: "Alles war pünktlich, an Board war sogar Scooter und H. H. Baxter und es gab ein Fotoshooting mit der Besatzung :-)"
Positiv: "Ich war sehr überraschd, wie neu die Flugzeige sind und wie viel Platz es gibt."
Negativ: "Leider muss man für Snacks/Essen und sogar Trinken einen erheblichen Batzen Geld investieren."
Positiv: "Der Flug startete pünktlich und wir sind sogar 10 Minuten früher gelandet. Dieses Phänomen habe ich bei allen AirBaltic Flügen festgestellt."
Negativ: "Durch die Größe des Flugzeugs hat mein Handgepäck leider nicht in die Klappen oberhalb der Sotze gepasst. Dies war wohl allerdings auch meine Schuld, da ich sehr großes Gepäck dabei hatte."
Negativ: "on the website i ordered and payed for a meal, and automatically it went to the last and the shortest leg of the flight. it did not ask which leg i was interested in. so i phoned their customer service to get this fixed, they said they cannot fix it and closed the phone on me. on the website is said that from israel you cannot do advance internet checkin, and when i arrived at the checkin they said that i should have done this advanced check in, and since i didn't i need to go to their ticket office and pay a penalty of 35$ per passenger. there also was no warning on the website of any such penalty. i will never fly with them again if i can help it."
Negativ: "SEVERELY DELAYED"
Negativ: "They overbooked the flight and without any apologies on their behalf or without even informing me, they stop me and my fiance at the gate and just told is that we can not go to the flight I book and prepay 4 month at advance! The only solution that they can offer me was to travel from Riga to Moscow and than to Tel Aviv. It become 12 hours traveling across 4 countries ( we arrived form Stockholm) instead of 5 hours flight as it was supposed to! I'm not recommending to travel with that company it can not be trusted!"
Negativ: "I needed to cancel the flight a month before, and I got no refund"
Positiv: "Nice and helpful staff, good food (pre-ordered)"
Negativ: "To little legroom, delay"
Negativ: "In Stockholm they denied my boarding to Riga and Moscow as they told me that I need Shengen visa. When I was buying ticket I wasn't informed that I need to have Visa. I always travel through Europe with layovers and never have this issue before. I had to buy another ticket straight to Moscow and wait in the airport for 8 hours. I ask to reimburse me half of the price of this ticket."
Negativ: "No food or entertainment."
Positiv: "Everything was very smooth and the crew was very attentive."
Positiv: "Great airline with good airplanes and friendly staff. I was able to board the plane using my iPhone (e-ticket) from Copenhagen to Riga to Moscow."
Positiv: "Food was good, flight was on time, boarding quick"
Negativ: "Aircraft was incredibly dirty."
Positiv: "Quick bag drop and security line at Riga airport. Quick boarding with all the larger suitcases forcibly checked in at no charge. On time departure. Seats are comfortable enough for a short flight."
Negativ: "(This is more of a comment on Kayak's review page than on the flight.) Haven't tried the food and there was no entertainment."
Positiv: "I was surprised by the professionalism of air Baltic employees. They dressed well."
Negativ: "Check in staff at Riga airport were rude. Check in Maine issued the same boarding pass twice, so one of us had no boarding pass. Security line was insanely long--30+ minutes! On board you pay for everything, even a glass of water. Tiny seats and the person behind me kept pushing on the back of my seat. Very uncomfortable! Will never fly airbaltic again."