Perfect service and very nice staff I will fly with Japan airlines every time if I go back Thailand thank you very much
Flight was delayed. Food is not good. Crew are confuse and it’s not Japan airlines that I know of.
There were about 20 people on the flight. It was like getting business-class service from the crew.
Negativ: "Waited way too long for my bags"
Positiv: "Great seat, cabin crew was fine."
Negativ: "Too much confusion trying to just find a shower in the lounge"
Positiv: "Love everything"
Negativ: "More movie choices. More substantial second meal."
Positiv: "Punctual and direct flight NRT-BOS. Time-efficient."
Positiv: "Great food. Excellent cleanliness"
Positiv: "The crew was amazing. The meal choices were great !"
Positiv: "Leg room at seats were spacious, comfy. However , toilets could be cleaner."
Negativ: "This is 2 nd time I flew JAL. And food was below average. Should offer cup noodles or biscuits if pax is hungry ."
Positiv: "Everything was great"
Negativ: "Lower the price"
Negativ: "More movie selections"
Positiv: "Two choices of meal and friendlier staff. Props to JAL."
Positiv: "Very nice flight attendants providing perfect service. Very nice food, exceptional for economy class. Huge leg room and wide seats (only 8 seats per row in a B777, other airlines usually have 9 or even 10 seat per row, this parity to some eco plus seats) Good entertaining system with good choice of new movies."
Negativ: "The boarding process was a bit unfortunate. But this might have something to do with Oneworld and not only JAL. Sapphire and Ruby members board at the same time, making the boarding process a bit crowded for a elite member. But apart from that he boarding was well organized."
Positiv: "The window shades were so cool. Seat was small but fairly comfortable and I like the foot rest."
Negativ: "No vegetarian options on the main meal menu"
Positiv: "Lots of legroom"
Negativ: "No complaints I was pleased"
Negativ: "food from manila to japan was excellent,food japan to vancouver was not...could only eat half of it"
Positiv: "JAL is hands above any of the American airlines....so polite, helpful, diligent and graceful. Food much better as well, and newer planes."
Positiv: "If I could give the crew 10 stars I'd ask to give em 20 cause they wer AMAZING. So nice and polite i enjoyed my flight so much. They wer very attentive and always smiling. Simply lovely."
Negativ: "No smiling faces of flight attendants. Service was mediocre; food same"
Positiv: "Was spacious due to flight being in the middle of the week and tasty food."
Negativ: "Wish there were food. Was hungry after long flight."
Positiv: "The staff were awesome. The facilities were good."
Positiv: "The Flight staff are very professional. The food and service were excellent."
Negativ: "The only downside was the long layover (7.5 hrs) in Narita airport."
Positiv: "Very friendly crew!"
Positiv: "Ok seats but not quite lay flats. Lay at an angle. Great service by staff"
Negativ: "Entertainment selection was outdated. Very dated. The food selection was limited. The cabin was noisy"
Positiv: "service was excellent. Seating was OK in spite of it being economy."
Negativ: "One meal was sufficient in quantity, mediocre in quality. Other meals and snacks were skimpy in frequency and quantity."
Positiv: "JAL was very flexible with me leaving a day earlier due to tropical storm which I greatly appreciated"
Negativ: "would have liked more food options and recent movie selections"
Positiv: "The food is good. The seats for regular economy are a bit more spacious. They also have some deal with fast food restaurants, Mos Burger and Yoshinoya so sometimes you can get their air version of the fast-food meals. I had Yoshinoya and it was pretty good. The entertainment was okay, the only 2 things I wanted to watch was John Wick 2 and Guardians of the Galaxy 2, but the movies change every month so it was probably a bad batch. Also free toothbrushes and toothpaste available on the plane and a self service snack area. Overall it was great."
Positiv: "Economy seating the best in the business."
Negativ: "Old movies"
Positiv: "Excellent flight and wonderful service!"
Positiv: "The courtesy and professionalism is a 10."
Negativ: "Checking in with Japan Airlines was a serious hassle. I had my e-ticket but they kept asking me if I had already paid. The flight was apparently overbooked but than at the last minute, they gave me and my girlfriend seats separated from each other. I sat in the back, she sat in front. The tickets also had trouble scanning and kayak isn't a known agency."
Positiv: "Business class seat was good."
Negativ: "Temperature was kept too hot to sleep comfortably. Service a little slow. It took almost 3 hours to finish the first meal."
Positiv: "Each seat had their own screens, and there was a small footrest available for each seat."
Negativ: "The food was uncharacteristically bad for JAL. They served some sort of French chef's dish that was terrible. Normally, JAL has great food that I love to eat. The plane was also pretty old so it felt more cramped than usual, and the seats we uncomfortable."
Positiv: "I love flying jal"
Negativ: "It's not so much the flight as it was the plane, the 787 seats recline too much for the limited legroom you get so if the person I front of you reclines all the way you will ride with there seat in your knees the whole way"
Positiv: "everything, the courtesy of the entire crew, the way they show care and respect and compassion to the passengers especially the seniors"
Negativ: "flight delays"
Positiv: "Flight attendants provide fantastic service with a smile. Business class meals are top notch."
Positiv: "Ich habe den Flug sehr genossen. Die Filmauswahl war hervorragend, das Personal sehr freundlich, und das Essen geniessbar."
Positiv: "The service Japan Airlines gives is always the best service possible.They treat you like they need you and not the other way around.I will fly with them again."
Negativ: "They will not let me board the plane and I checked the airline before.leaving USA to make sure my ticket is valid and it's OK but when I was to return to USA on april10 they inform me my ticket invalid,cost me alot of money and inconvenience ,God bless"
Positiv: "I like everything about my flight"
Negativ: "There was nothing to dislike"
Positiv: "Seat was very comfortable and had many games and movies to keep me preoccupied during the flight."
Negativ: "I didn't like that the crew at check-in and the crew on the plane told me different things. The crew at check-in told me I could keep my purse with me, and the crew on the airline told me I had to put it overhead. Please be consistent! Flying is very stressful for me, and I want the staff to make it as stress-free as possible. As for boarding, I wasn't allowed into the gate until an hour before. What really bothered me was that they had already let some people into the gate and shut some other people out. Either let people in or don't. Don't follow the rules halfway because then they won't mean anything. I was very shocked by this and have never experienced this at any airline before. All I wanted to do was sit down and relax at the gate before boarding. If this ever happened to me again, I would not fly with the same airlines. To think that this was a JAL flight, with such a high reputation of customer service, makes me even more wary of booking a flight with JAL. I didn't appreciate being treated that way, and I will not tolerate it if it happens again."
Positiv: "Everything worked as planned."
Positiv: "Everything was on time. Crew was outstanding."
Negativ: "Very long lines at the security gate at Itami. Difficult web check in."
Positiv: "The stewardesses were wonderful-kind, considerate and hardworking. They gave us constant attention offering drinks. I would love to travel with them again!"
Negativ: "Nothing- I'd fly with them anytime."
Positiv: "Economy seats were extremely comfortable and roomy. What a difference that makes."
Negativ: "Movies available tended to be either action/terror/suspense, or old movies. Very few real dramas."
Positiv: "Service was wonderful! Domo arigato gozaimasu. Aloha, Cary"
Positiv: "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
Positiv: "Service was especially good. Very professional."