Leider gibt es heute für unsere Business Class Gäste nichts zu essen! Die Stewardessen schämten sich, die Eco feixte!
Better options for food, friendlier staff and better inflight entertainment
Ich hatte eigentlich das Niveau eines Linienflugs erwartet. Bekommen habe ich aber Billigflieger- Niveau. Das man für die Bordverpflegung zahlen muss, ist schon schräg. Das Stille Wasser und die 20g Schokoladentafel kann sich Lufthansa dann auch noch sparen, um den Gewinn richtig zu maximieren😡. Da kann man auch gleich mit Ryanair, easyJet oder sonst einem Billigflieger reisen.
Alles ist gut abgelaufen. Es war ein kurzer Flug und wir haben eine schöne gute Aufenthalt gehabt. Dann haben wir ja sehr gut gelandet.
I flew Tourist priority, it was great. The Indian vegetarian food was delicious.
I never been on this flight they change the date and I request refund and I never got my refund back very Disappointed
Loved check in / food / blanket & entertainmenr on Lufthansa. The seats are old and need a redo. The crew was decent just not warm. The lounge at Frankfurt took over 25 minutes to get in. Something needs to change United connecting flight crew / entertainment / updated seating was great. They could not accommodate my special meal as the only special meal available is kosher. We shd have been informed of that earlier!!
It was connect flight in Frankfurt and we check the passports and COVID tests 3 times during the transfer! And the last station at the gate stop my husband and double check his documents
Positiv: "We were the only customers in business class, which was nice. Lots of attention from the crew, and food was good."
Negativ: "Ummm, THAT was "business class"? Same seats as economy, with middle seat blocked off. Limited recline, no entertainment, no comfort seats. Nice meal, nice drinks, nice service...but I'm a little stunned that a European airline would call this kind of seating "business class". Only thing that separated it from economy class was a curtain, and middle seats blocked off."
Positiv: "The flight attendants were stellar--polite, respectful, helpful, attentive. I want to particularly commend the attendant who, after I notified her that someone was very ill in the adjacent bathroom, stood discreetly nearby and offered the person a glass of water when he emerged. Very considerate."
Negativ: "The transfer was a horrible, stressful experience. We knew it as a short connection but Lufthansa had accepted it. On our outward bound flight three weeks earlier, we were all met and escorted swiftly by a flight attendant from the first leg plane (EWR-MUN) to the second leg plane (MUN-Nice) to ensure that we all made it onboard. Impressive. On our return journey, no such luck! No attendant to meet us, and a huge line at immigration, full of panicked and stressed-out passengers jockeying for position, with no-one from ANY airline there to do a triage for those with the shortest connections. Ridiculous. In addition, the passport-scanning machines were very slow and quirky. My own passport was rejected because there was no evidence I had passed through Munich on my outward bound journey!! RIDICULOUS. I managed to slip through to a human being and begged the immigration officer to let me go through with my husband, who had had no such problem. The officer told me he could not find a stamp from my earlier transit through!!! Eventually I suppose he did because he let me through. The stamp was there, I found it, but it had been sloppily applied and was half off the page...hence the rejection by the scanner. We made the flight by minutes. NOT GOOD! Surely Lufthansa could do better in their own country???"
Positiv: "Great Crew"
Negativ: "It would have been better had we not had a delay of 50 Minutes"
Negativ: "das Pathos"
Negativ: "2 Stunden Wartezeit an der Passkontrolle"
Positiv: "Crew war informativ bezogen auf Verspätung. Bremsen in Bremen sehr fragwürdig. Kein Grund in Bremen so stark zu bremsen."
Negativ: "Landung mit Stop übermässig stark gebremst. Bin jahrelang selbst in Bremen gelandet mit viel grösserem Flugzeug. Nie Problem gehabt. Mopedflieger von Cityline brauch so eine Bremsung nicht total unkomfortabel für die Pax"
Positiv: "Gefallen hat mir, dass der Kapitän immer wieder den aktuellen Status zu unserem Aufenthalt in Linz mitgeteilt hat. So war sichergestellt, dass stets die neues Information zur Verfügung stand."
Negativ: "Die Verpflegung, als wir nach Linz umgeleitet wurden. Leider gab es nur Getränke."
Negativ: "The bathrooms really needed more care in this trip, VERY different from my trip to Brazil."
Positiv: "Freundliche Crew, auch schon am Boden"
Negativ: "wasserflaschen und cola bûchsen"
Negativ: "Internetverbindung war vergleichsweise langsam"
Positiv: "very on time (before time actually), great crew - professional but also very friendly and you could see they liked their journey that day."
Negativ: "for that flight really nothing - great."
Negativ: "More tasty food."
Positiv: "Grundsätzlich guter Lufthansa Standard"
Negativ: "KEIN WiFi... wir haben 2019, richtig?"
Negativ: "Lufthansa lost my luggage. Still waiting in my hotel."
Positiv: "The crew was very pleasant and accommodating."
Negativ: "Better movie selection."
Positiv: "Noch nie so ein chaotisches Boarding in MUC gehabt. Vier Gate Agents und trotzdem"
Positiv: "Neues Flugzeug, gutes Angebot an Bordunterhaltung, sehr freundlicher und angenehmer Service"
Negativ: "Nichts zu beanstanden"
Positiv: "Der Flug war pünktlich und wir hatten Essen und Trinken an Bord."
Negativ: "Es war etwas kalt an Bord und das Flugzeug ziemlich alt und laut."
Negativ: "Verspätung, schlechte Abfertigung."
Positiv: "A320neo. Gut gelauntes Bordpersonal trotz verzögerter Abreise und später Ankunft"
Negativ: "Kommunikation der Verspätung am Flughafen. Recht plötzlicher Gatewechsel trotz absehbarer Verspätung. Zu wenig Vorfeldpersonal für zeitgerechte Verladung"
Positiv: "Sehr freundliches Personal. Moderne Maschine."
Negativ: "Boarding dauerte lang"
Positiv: "Das Flugpersonal war total freundlich und hilfsbereit. Ausgezeichneter Service."
Negativ: "Das Boarding hat etwas lange gedauert."
Positiv: "Everything was on time and efficient."
Positiv: "The crew was very accommodating. Entertainment was good."
Negativ: "I wasn't aware beforehand that I could request a dairy free meal."
Positiv: "One flight attendant in particular was outstanding, Eva. Because of her, I would definitely consider Lufthansa for our next trip to Europe!! She mot definitely went above and beyond in her service and professionalism."
Positiv: "Der Flug starte pünktlich"
Negativ: "Eine der Flugbegleiter war nicht so gut gelaunt"
Positiv: "Personal freundlich und aufmerksam. Flug pünktlich."
Negativ: "Connection very very tight and stressful Had to run to connecting flight and just made it by <1 minute"
Positiv: "Crew members were friendly."
Negativ: "Bathrooms need freshners, many passenger, infants , kids use it. It smell not unclean ."
Negativ: "Was the worse food that I was served on a international flight."
Negativ: "Seats are small and cramped. Food was tasteless. Entertainment equipment did not work well, slow and kept locking up."
Positiv: "Pünktlich, sauber, gutes Essen und Entertainment-Programm, und das Personal freundlich wie immer."
Positiv: "Ordentliche Platzverhältnisse auch in der Economy Class."
Negativ: "Das Boarding lief total chaotisch ab, erst wurden wir zu Fuß über den halben Flughafen geleitet, am Gate mussten wir lange auf einen Bus warten und dieser fuhr dann wiederum über den halben Flughafen zurück bis ganz ans Ende wo das Flugzeug stand. Im Flugzeug war es bereits sehr voll, so dass wir nicht unbedingt freundlich darauf aufmerksam gemacht wurden, dass wir eventuell nicht unser gesamtes Handgepäck mitnehmen können. Schließlich fand sich doch noch ein Platz in den Staufächern der Business Class, mit dem Hinweis, da hätten wir aber nochmal Glück gehabt."
Negativ: "food could have been better especially "breakfast"."
Positiv: "Das Personal war OK."
Negativ: "Da sich der Abflug kurzfristig von 7:00 Uhr auf 9:00 verzögerte fand ich dann doch etwas zu lang die Wartezeit."
Positiv: "Flugpersonal war OK. Sehr gute Unterstützung bei den Problemen mit der Austrian Airlines"
Negativ: "Es gab einen Swandwitch. Für die kurze Flugdauer völlig ausreichend"
Negativ: "Verspätung, relativ unruhiger Flug durch Turbulenzen"
Positiv: "Sehr gutes Preis-Leistungs-Verhältnis, sehr freundliches Personal, pünktliche Flugzeiten"
Positiv: "LH hat adäquate Gepäckbestimmungen mit ausreichenden 23 kg Check-in Gepäck, eine professionelle Flugabwicklung und viele Annehmlichkeiten, wie Mitternachtssnack auch mit Wein oder ganz ordentliches Frühstück für das Ende des Nachtflugs. SMS / E-mail Benachrichtigung über Verspätung ist vorbildlich, allerdings nützt einem das wenig, da die show up Zeiten eingehalten werden müssen, d.h. statt 3 Stunden muss man bei einer Stunde Verspätung trotzdem zur gleichen Zeit erscheinen und damit 4 Stunden warten."
Negativ: "Online check-in in Mumbai war äußerst holprig und Bordkartenausdruck ohne Vorankündigung "due to administrativ restrictions" verboten. Widerspüchliche Aussagen machen es nicht leichter, man braucht ja einen Ausdruck um überhaupt ins Flughafengebäude zu dürfen. Anstatt um 2.55 Uhr nachts dann eine dreiviertel Stunde Verspätung. Am Online bagage drop off äußerst zurückhaltender Service. Der elektronisch gebuchte Sitzplatz wurde nicht auf der jetzt ausgestellten Bordkarte übernommen, sondern ein willkürlicher, weit entfernter Platz. Die Dame am Schalter konnte auch keine nebeneinander liegenden Plätze für mich und meine Frau buchen. Das sollten wir mit den Passagieren ausmachen, die würden vielleicht tauschen. Und ein Blick auf den Sitzplan, das ist leider verboten. Bei so einer Kundenorientierung kommt die Lufthansa üblen Billigfliegern gleich. Vielleicht sind dort die Flightattendents jedoch weniger hochnäsig."
Great comfort and entertainment in business class Food was fine but it seemed like eating dinner at 10 in the morning
Negativ: "Prefer PBI we use FLL when there is no flight available from or to PBI"
Positiv: "Die meisten Crew Mitglieder waren nett"
Negativ: "2-4-2 Sitzreihen"
Positiv: "The flight was okay."
Negativ: "- I had to pay extra for lunch and (alcoholic) drinks. - The pasta was overpriced and tasted like nothing - At the destination we had to wait for 35mins in the plane, before we could get out."
Positiv: "fast efficient boarding.. quick flight..comfortable"
Positiv: "compliance in the boarding"
Negativ: "in general the male flight attendant was very disinterested in resolving nonconformities such as that the light of the chair did not turn on or request for support in completing Customs form and uncomfortable seat"
Positiv: "Guter Service"
Negativ: "Held on the plane for 3 hours while waiting to de-ice"
Negativ: "fragte man sich leider auf diesem Flug. Keine Monitore mit den Infos zum Flug (wo sind wir, wie lange dauert es noch, etc...) Kannte ich so noch nicht. Bordpersonal war sagen wir mal nicht unfreundlich, mehr aber auch nicht. Höflich, zuvorkommend und aufmerksam ist anders. Der Flug ging von Berlin. Es lag also auf der Hand, dass sehr viele Fluggäste deutsch als ihre Muttersprache haben. Das störte die Flugbegleiterin aber nicht. Sie sprach ein so schnelles und undeutliches Englisch, dass sie nicht bis gar nicht zu verstehen war."
Negativ: "First trip with AerLingus. It was late by 40 minutes. When we finally boarded they made a comment we were right on time when we most definitely were not. Then on the flight the only beverage service was almost non-existent because the flight attendants rush by rather than actually wanting to give anyone a beverage. Several people including me had connecting flights yet no one bothered to help us get to them on time. I barely made it to mine but several people probably did not as we got there 5 minutes before their flights were to take off."
Negativ: "They wouldn’t wait 10 minutes for us to arrive on our incoming flight."
Positiv: "Flights left at the scheduled time"
Negativ: "Planes are very uncomfortable. There is no entertainment in the cabin (tv, music)"
Positiv: "Alles gut, wie erwartet. Cool, dass Internet im Angebot war."
Negativ: "Klar, die Flieger werden immer enger... aber für die Umwelt ist es schon besser, wenn dafür weniger Flieger starten also beklage ich mich auch nicht so sehr drüber. Am Besten wäre es, wenn es mehr Züge gäbe für solche kurze Strecken."
Negativ: "waited at the airport when landed for 2 hours"
Positiv: "Crew was nice."
Negativ: "Just before boarding it was announced that there would be no hot water on board and passengers should try to run and get a coffee at the airport. 5 hour flight ahead. I didn't have free hand to carry a coffee on board.So no coffee or tea. Also no water in the bathrooms! All meals for purchase were not loaded so no veggies or any gluten free options for purchase. Wanted to buy Duty Free and was told that it wasn't loaded either for some reason. The cabin was a bit cool and after 4 hours of cold drinks I was a bit chilled and asked for a blanket only to discover that they only sell them to the passengers. Then I got the giggles as they thanked us for choosing Air Canada voted number one airline in North America. Hilarious!!!"
Negativ: "Food was hilariously repulsive. Shared photos far and wide on social media."
Positiv: "squeeze me into an earlier flight"
Negativ: "Everything good."
Negativ: "Boarding desk woman was really cranky. Telling passengers to remain seated unless their zone wasn’t called. On board WiFi didn’t work so no entertainment. Hate that I have to pay extra to get normal leg room. The standard seats are brutal and the paid seats not much better."
Positiv: "2 of the 3 flight attendants were pleasant. The third, male, I didn't find very helpful, especially when storing my carry on in the overhead compartment."
Negativ: "The male flight attendant's customer service skills could use some work. When I booked this flight on Kayak, one price was listed but when paying there was an additional cost for the seat and I wasn't given the option of paying for a less expensive seat."
Positiv: "Das Boarding und die Durchführung waren super. Das Personal sprach Französisch. Nicht alles wurde auf Englisch wiederholt. Getränke wurden NUR EIN MAL angeboten. Essen hat Geld gekostet - nicht gut. United Airlines hat zwar auch essen Gegen Geld angeboten, aber hat mindestens 3 Mal von sich auch Getränke angeboten. Also von sich aus."
Negativ: "Kaum Beinfreiheit. Essen nur gehen Geld."
Negativ: "30 min for baggage claim"
Negativ: "Gates changes a lot and no announcement is made"
Positiv: "The counter employees as well as the people who helped me navigate the airport ( I am disabled) were very helpful."
Negativ: "The crew on the plane seemed very overburdened and somewhat annoyed by passengers. Maybe they were having a challenging day. I don't know. I didn't even want to ask for a glass of water."
Positiv: "Low fare"
Negativ: "Flight delayed initially due to weather. When weather cleared flight delayed half hour because they could not find the pilot."
Negativ: "Flight was delayed both lengths. We have been offered one cup of water and no other drinks on 8 hours flight from Toronto to Budapest! There were no flight attendants asking us if we need anything. We had to wait 1 hour and 20 minutes at Budapest airport for our luggage."
Positiv: "Smooth ride. Friendly and professional crew."
Negativ: "Very uncomfortable seats. Wasn't able to recline seat because the passager behind complained that the seat was in her face."
Negativ: "Delay getting to gate in Toronto. Entertainment system is not top notch. No blockbusters of any kind. Cheesy airline"
Positiv: "One kind guy at air Canada in Toronto who was very helpful considering the lack of help from every one else. Arrived at 2 in morning exhausted."
Negativ: "Attitude of staff"
Positiv: "Boarding on time"
Negativ: "Problems with entertainment"
Positiv: "Each had own entertainment screen per passenger"
Negativ: "My luggage was left in Houston and that was very inconvenience. And it took a day and a half before it came."
Negativ: "They cancelled the flight after we were on the runway."
Positiv: "The flight was no cancel because the weather"
Negativ: "Waiting too much after landing in LGA"
Negativ: "There was a 90min delay on all flights going to toronto due to construction in toronto yet air canada (knowing this) boarded everyone on time anyway and made us sit on the runway for over an hour. They could have left us in the lounge until they were ready. Parents with babies do not appreciate such thoughtlessness. But hey, as far as air canada was concerned, they left the gate on time."
Positiv: "Dieser kurze Flug verlief schnell und komfortabel. Es gab Internetzugang am Board, der gut funktionierte."
Positiv: "I arrived where I needed to be, safely."
Negativ: "It might be possible to get good reviews for a flight that takes off two and a half hours late so that everybody misses dinner and gets to bed late (and forty-five minutes to get my bag didn't help matters). But you're not going to get them if you won't even tell your customers why the flight was delayed."
Positiv: "The crew tried to be nice."
Negativ: "Boarding was completely disorganized. The flight was meant to depart at 3:30, we didn't start boarding until 4 and we didn't take off until 6. The flight was too full and the plane too heavy so extra fuel needed to get be left behind, which meant we had to land in Jamaica refuel and then head to Toronto. Arrival time was meant to Be 10:30pm and we arrived around 1:30am."
Positiv: "der sessel ist wie ein altes economy-sessel, das essen ist schöner angerichtet, und es gibt mehr platz"
Negativ: "leider ist die standard-economy-klasse viel enger geworden"
Positiv: "My flight was on time"
Positiv: "I thought the crew was awesome. Very friendly, but the bathrooms definitely needed to be taken care of. SO dirty."
Negativ: "TV wasn't working at all which made for a very long flight! Food selection ran out. I felt like the plane was old and outdated."
Negativ: "We did not make this flight due to the first flight being over an hour late. This caused us to miss our connection to St. Louis. While they rerouted others on the flight, they did not reroute us because we didn't check any luggage! Their reasoning was we had a chance to make the connection. But they made us wait in a line for 10 minutes to be told that despite our requests to go to the gate. By then it was too late. We then had to fly stand by to Chicago and stand by again to get to St. Louis."
Positiv: "On time. Pleasant crew. Skilled pilot. Online check-in email came in time to allow check in."
Negativ: "More than pretzel would be nice"
Positiv: "Everything was good."
Negativ: "No issues"
Negativ: "I've never been on a transatlantic flight that didn't offer a drink with dinner. Plus, not having a TV screen for passenger's entertainment is out dated. Time to upgrade these planes, or don't use them for long haul flights"
Negativ: "AC was helpful arranging a delivery of the delayed luggage. But carrier was further delayed from the scheduled delivery time."
Positiv: "Ok so I download the app and horrible content. Not alot of options and then you have to rent an iPad? They should b giving.those.out free"
Positiv: "Staff and food"
Negativ: "We lost one of our bags"
Negativ: "There was no in seat screens for entertainment. Space was much more cramped than other Air canada flight we had. Knees were against seat in front. No snacks provided only drinks. Food was available for purchase."
Positiv: "The seating is too squished.If you have long legs, their toast"
Positiv: "The in-flight entertainment was satisfactory."
Negativ: "-They wanted to check my bag at the gate, so I let them, and they lost it, for two and a half days, all the while being rather smug to me about it, saying things like "what do you want me to do about it." -On a 6 hour international flight starting at 9:45AM and landing at 6PM they did not offer us even a pretzel or peanut. This flight definitely spans lunch hours, but they insist you pay for even the smallest snack. -Customer service has been repeatedly short with me (I have had other incidents with lost luggage). They act like whatever happened could not have been avoided, and that you should know your place as a traveller. The idea of the customer being right is totally lost on them. CONCLUSION: they simply don't care. This airline was a monopoly for years, and it shows in their daily operations. They are ineffective, and entitled, and I will go far out of my way not to deal with them again."