Very small plane, not much legroom. No organisation to boarding and no in-flight snacks provided as standard apart from water/juice.
I was impressed with Iberia! Would definitely fly again!
Negativ: "Not losing my luggage"
Positiv: "the seating was very uncomfortable i barely had any leg room"
Negativ: "Dont go on economy its not good espically fir being the main airline for spain its not really that good compared to other airways for example british airways"
Positiv: "The crew and service were welcoming, caring and attentive"
Negativ: "Many people bring the own headphones these days, but I didn't and provided phones were so-so, volume on touch screen was jumpy too,"
Positiv: "Of all the flights I checked this was the most convenient in timely manner and comfortable."
Negativ: "Movie options."
Positiv: "Freundlicher, korrekter Service. Gute Information zum Stand der Reparatur und zu den Anschlussflügen in Helsinki. Effizientes Boarding. Beim Aussteigen, wurde uns noch mitgeteilt, dass unser Anschlussflug doch wartet."
Negativ: "Defekt am Fahrwerk musste untersucht und anschliessend repariert werden. Dies führte zu etwas mehr als einer Stunde Abgangsverspätung. Anschlussflug in Helsinki wurde zuerst als verpasst angezeigt."
Positiv: "Pünktlich, Freundlich, organisiert."
Negativ: "Kopfhörerbuchse leider defekt"
Positiv: "Pünktlich, kurzer Transit in HEL"
Positiv: "Pünktlich, kurzer Transit in HEL"
Positiv: "Clean less of the plane"
Negativ: "Entertainment system did not work at all"
Positiv: "Was on time! Not croweded!"
Positiv: "reasonable leg room comfortable seat"
Negativ: "No choice of food and service was quite slow but meal was fine the breakfast was ghastly a continental option would be much better"
Positiv: "am Gate von Eco comfort auf Business upgegradet worden, was kann man da noch bekritteln ..."
Negativ: "Stewardess hat wohl das Gate-Upgrade mitbekommen, auf Hauptgang "vergessen", zwei Gin Tonics geordert, der zweitere bestand nur mehr aus Gin - im Unterschied zur äußerst charmanten, bemühten und zuvorkommenden Stewardess bei meinem Reisepartner im Nebengang"
Positiv: "schnelles Boarding, pünktlicher Start, Blueberry-Juice top"
Negativ: "gibt es auf so ner Kurzstrecke nichts zu meckern, sogar Duty-Free Verkauf - ist man auf der Kurzstrecke gar nicht mehr gewohnt"
Positiv: "Hi enjoy the trip"
Negativ: "No complaints"
Negativ: "video was broken"
Positiv: "The choice of entertainment is huge"
Negativ: "The fisical conditions are terrible. Seats so narrow and rows are so close, that you practically pooched into your neighbors, those that behind don't let you to recline your seat as then your seat is in their face. It looks like American Airlines hopes to exchange your reality with virtuality, but our bodies that we are for some reason taking with us on that itinerary - suffer."
Negativ: "So eingepfercht hab ich noch nie gesessen. Grauenhaft."
Positiv: "Sehr angenehme und bemühte Crew - wirklich super!"
Negativ: "1 Deutscher Film im Angebot"
Positiv: "Freundliche FB, aber unerfahren"
Negativ: "2,5 Stunden Verspätung. Crew lässt anytime die Eco Pate in die Business. Nach unseren Jacken durften wir bei Landung suchen. Es gab kein Feuchttuch beim Start. Catering war ungenießbar. Es gab zum Salat Nicoles (ohne Thunfisch und Ei) noch nicht einmal Brot. Meine eigentliche Auswahl war bereits ausverkauft. Nur ein Film auf Deutsch!"
Positiv: "The staff was professional and friendly. The waits were short on boarding."
Negativ: "The flight was over an hour late. The baggage reclaim belt broke down, which delayed our arrival at the target even more."
Positiv: "Enge, unbequeme Sitze"
Positiv: "Full Flat Sitze, viel Platz bei Einzelsitzen, freundliches und aufmerksames Personal."
Positiv: "The meal that they served was great."
Negativ: "The leg room for someone that is 6ft 4in is not the best."
Negativ: "The flight from India was delayed and as a consequence I missed my connecting flight to Miami. I had to put up in a Hotel at Helsinki and take a flight to Miami the next day via London."
Positiv: "The friendly crew, and quiet cabin"
Negativ: "The food was too Finnish."
Positiv: "good service in spite of rather crammed conditions and short flight, UK newspaper was available, plenty of leg room (biz class consisting of one row in the front:))) - the lucky 4 in that 1st row were the only ones to get food, and also drink for free, it seems... and yes, the flight was short and otherwise uneventful, I was the 1st to walk off the plane."
Negativ: "The plane was a tiny oldish commuter jet with 2 seats on each side of the aisle. In "biz class" you still had to rub elbows with your neighbor, something other airlines with newer planes have sorted out, but allowing extra space between seats.... but overall, for a short flight (not much longer than an average subway commute in NYC), it really was not a huge deal...."
Positiv: "Service was good"
Negativ: "Sitting in last row of business, coach passengers talking loud, bumping and kicking my seat back. I wouldn't call it business at all."
Positiv: "problemloser, schneller check in und schnelles boarding. Ruhiger Flug - überpünktlich..."
Positiv: "The cabin crew were veey vwey friendly and nice to the passengers."
Negativ: "The entertainment system was little outdated( ie. lacks HD screens) and the seats were uncomfortable for night flights."
Positiv: "Flug hatte 30 min Verspätung aber das kann passieren . Pilot hat sehr niedliches deutsch gesprochen und sich sehr nett entschuldigt . Habe daher Zug verpasst nach hamburg und damit Abend Termin . Hatte am service Gate gefragt , ob ich direkt auf den Flug nach hamburg tauschen kann - es gab freie Plätze und ich hätte einen für 622 Euro kaufen können. Warum muss das anders sein als beim Zug ? Fliegen ist wie Zug fahren . Ich habe auch mein Ticket (79 Euro ) mit der dB für eine Bearbeitungsgebühr von 19 Euro tauschen können .. und die was nicht schuld und hat einen schlechten Ruf ;) gerne flexibler werden wenn Flexibilität von Passagieren erwartet wird . Danke , dass sie das ausrichten .. viele Grüße"
Positiv: "the food provided under gluten-free food"
Negativ: "Wenig essen wenig platz wenig alkohol an board ...."
Negativ: "good morning aircraft flew late 1 hour. arrived in Finland late. our aircraft departed. now sit 3 hours and waiting for other aircraft. plane crashes in 12.45 the bottom and arrives in Riga in 2.00 days."
Positiv: "Crew attitude, food, bluberry juice, punctuality"
Negativ: "Babies under 1yr need bassinet by regulation, pls implement. Tough to hold kid for 8 hrs, even with baby bjorn - can injure baby's neck!"
Negativ: "Sellling snacks during the flight (to a captive clientele) makes the process noticibly less pleasant than in the days when Finnair (generously) provided snacks to everyone."
Positiv: "Liked this flight had exit row with lots of leg room for my 6'6' husband. As we requested"
Positiv: "Great crew and service"
Negativ: "Uncomfortable seats. Not only no space to get comfortable but the seats themselves are not comfortable. We had better constructed seats on the hopper from Edinburgh to London. It is unconscionable that long flights are so uncomfortable!"
Positiv: "The crew was friendly."
Negativ: "The seats are cramped and the most uncomfortable I've ever sat on. An 8 hour red eye flight made it unbearable. The food is pretty terrible too. This is the last and only trip I'll be flying Finnair."
Negativ: "LATE DEPARTURE DUE TO PLANE HAD NOT ARRIVED ON TIME"
Positiv: "None of it."
Negativ: "Not getting aisle seat, unpleasant passengers sitting next to me (making faces when I wanted to go to the lavatory from the window seat), group of noisy, drunk and rude young women behind.."
Positiv: "Food was good for airplane food."
Negativ: "Plane only had screens for the movie in the center aisle and only every five rows or so."
Positiv: "the crew were very friendly, well organized. movie selection was great. meals were surprisingly good and plentyful"
Negativ: "not enough leg room. and i have to point out that I am a petite 110 lbs, 5'2" woman. as soon as the person in front of me reclined their seat to either sleep or lounge, I had my food tray on my chest and the small tv screen 8 inches away from my nose. Thankfully Im small but the man sitting next to me was rather tall and had to turn into a human pretzel to fit in that seat and space allotted."
Positiv: "The flight was great...the staff are wonderful people...they are so sweet and kind...they work so hard...the service was great...I love their personalities..The Movie selection was awesome...Because of my broken leg, they were there to help me right away...amazing crew...will be flying with them again in October....looking forward to flying with British Airways again... Thank you for the care... Yours Truly, Sylvia Smith..."
Negativ: "I have no complaints at all...."
Positiv: "AA fly to/from Charlotte and if you are lucky you'll get a local NC crew, southern drawl included. The A330's are nice, even without Prem Economy the seating space is decent on the former USAir metal."
Negativ: "The USB charge points do not work. Plus, the touch screens for the IFE require a lot of hard tapping on the screen, annoying for the people in the seat on which back the screen is placed."
Negativ: "Very old plane, seats did not have personal entertainment systems"
Negativ: "I paid for an upgraded seat and after boarding other passengers were being moved to the same area that I had paid for an upgraded seat FOR FREE!"
Seat 5A could not lie flat!
Positiv: "Everything was amazing"
Negativ: "The process to travel"
Positiv: "UP TO THE MARK I EXPECTED"
Negativ: "A PILLOW WOULD BE GOOD, MAKING THE FLIGHT MORE COMFORTABLE"
Negativ: "Getränke Qualität"
Positiv: "Very efficient."
Negativ: "Better airflow in cabin, letting you know about meals before getting to plane."
Positiv: "Smooth flying so got some sleep"
Negativ: "Clearer back-to-front boarding process"
Positiv: "Loved everything! Including the food."
Negativ: "I’m not sure if there was WiFi, i wished that would’ve been advertised. If possible can you advertise the drinks and snacks selections. I booked my flight with Lufthansa but it was operated by another company which made it difficult to find"
Positiv: "Get down"
Negativ: "Everything and the crew more friendly."
Positiv: "On board service and entertainment. The plane itself was clean and comfortable."
Negativ: "The check in process was slow and inefficient. One of our bags was routed on another flight (we’re still waiting for it). Ridiculous amount charged for chech in luggage for an international flight!"
Negativ: "Three hour delay. Shifted all our plans and reservations. Upsetting. Made short seven hour flight a ten hour flight with sitting and waiting for three hours. We were hungry and tired and stuck. Kept getting mixed signals: to wait longer."
Negativ: "Keine Verspätung und kostenlose Getränke wären wünschenswert"
Negativ: "Gepäck Abfertigung in Hamburg absolut inakzeptabel"
Negativ: "Besser andere Airline buchen"
Positiv: "Food and a good cabin crew on Brussels Air."
Negativ: "No complaints"
Positiv: "After a bad experience checking in from Paris, the Ouagadougou part of the trip went well and the food was good, and a good entertainment system."
Positiv: "Comfort of the plane, service"
Negativ: "No business lounge in CDG before 9am"
Negativ: "I was not aware of the requirements of the Schengen Agreement and my passport was expiring in a couple of months. I was not able to get on this flight even though my final destination did not have the passport restrictions of the Schengen Agreement. When I booked the flight, I was not made aware of these requirements before my flight."
Positiv: "We didn’t have assigned seats, we tried to pick the night before. Anyway they sat us very near each other. It was a nice flight."
Positiv: "The crew was kind and respectful. The flight was on time and the food was OK."
Negativ: "Nothing to complain about on this flight."
Positiv: "The crew were pleasant."
Negativ: "Not enough beverage service. Only had the chance for 1 glass of wine with meal. Would have liked a water station set up so that you can help yourself whenever needed. Boring/very limited movie selection."
Negativ: "Despite the fact that I reserved a window seat, I was assigned a seat in the middle of the center row. They also 'sanitized' the airplane twice after that closed the doors before take off. They walked up and down the aisle with aerosol spray cans. I don't think people should be subject to unknown chemicals in order for the airline to save time on cleaning the cabin before take off."
Positiv: "Ok flight."
Negativ: "My luggage bag was lost, which contained my entire life."
Positiv: "On time"
Negativ: "Small aircraft. Not enough space. I was asked to check in my hand luggage. Austrian airlines should change the aircraft they use for this route"
Positiv: "Verspätet, wenig Info. Passagiere bei sehr vollem Flug unzureichend geführt, daher Ineffizient"
Positiv: "Nothing!! And by the way this is the last time I travel with you guys. I couldn’t travel because of my itinerary doula -Bruxelle - Zurich- Washington Dulles . I was not told when I bought the ticket that I will need a visa to transit between Bruxel to Zurich. Now they told me that my only option is to buy another ticket . Thank God éthiopien Airline was more affordable."
Negativ: "Nothing!! And by the way this is the last time I travel with you guys. I couldn’t travel because of my itinerary doula -Bruxelle - Zurich- Washington Dulles . I was not told when I bought the ticket that I will need a visa to transit between Bruxel to Zurich. The day I was suppose to travel ,they told me at the airport that my only option is to buy another ticket . Thank God éthiopien Airline was more affordable."
Negativ: "They did not even offer water to drink for free."
Positiv: "The crew were very nice."
Negativ: "It was a small plane with only 1 bathroom which was not available for the flight due to long lines. There was no food or even a drink of water without payment. there was no in flight entertainment."
Negativ: "Rollator wurde nicht wie angekündigt am Flugzeug wieder bereit gestellt. Ansonsten alles prima."
Negativ: "Late departure in Brussels with confusing and inaccurate information. The food was tasteless, my kids and I hardly ate anything because of it. The in-flight entertainment options were pretty limited. Once again, the flight crew was not very friendly or service minded."
Negativ: "after a long flight from the states, no water in the connection flight. all security checks all over again. very crowded. air brussels you need to be improved."
Positiv: "Not much"
Negativ: "Departing out of Brussels International Airport, the security line to LEAVE the country was 3+ hours long. Not sure what the logistical problem was, but it was a poorly handled experience. They also said it was a daily occurrence."
Negativ: "Called and made a reservation directly with Air Brussels to make sure we got a bassinet seat for our infant and that did not happen. Old airplane and very bad customer service all around. Took over 2 hours to check in at 4am in the morning."
Positiv: "We are not frequent fliers and I have been reading about legroom problems. Certainly not on Brussels Air. A delight."
Negativ: "The lady at the gate was rude. I was in a group with small children, we were all family, she made me wait in line without my family."
Negativ: "Lost my bags or did not make it on time for connection."
Positiv: "On time boarding and the flight was in less time than expected."
Negativ: "No leg room, my tray table was broken"
Positiv: "Good seats."
Negativ: "No infotainment screen."
Positiv: "the cabin crew was wonderful. We were delayed by half hour on board they kept us informed and the service was excellent"
Positiv: "pleasant fight..."
Negativ: "long flight (it was far through no fault of Brussels Airline"
Negativ: "The fact that they went on strike and left us with no one at the gate when we arrived or no one to explain what is going on. Very difficult / stressful time when in a foreign country."
Negativ: "They didn't board me. The airport closes. An I need avisa ti get out. No body mention that to me!!"
Negativ: "Knappe Umsteigezeiten um vom Transit zum Schengenraum zu kommen, hat mein Gepäck nicht mit transferiert"
Positiv: "Entspannter Flug, freundliche Besatzung, sehr gute Ankunftszeit in Accra letzteres bitte beibehalten,"
Positiv: "Tons of food"
Negativ: "Terrible in flight entertainment selection"
Positiv: "Crew was ok"
Negativ: "Impossible to check in online if you have a visa. Avoid at all costs seats in row 15. The first row in coach has 3 seats and be row behind has 4 meaning that you are 4 people sharing 3 screens and seat pockets. No room to put your legs under the seat in front of you because they are not aligned with the seats in front. I fly all the time and have never seen this. I am short and has absolutely no room for myself or even my iPad and headphones. Horrible experience. Never flying with Brussels airlines on a transatlantic again!"