es gibt noch nicht mal mehr ein Getränk
Unterstützung für Rollstuhlfahrer prima !
Check-in Zürich: Rollstuhl war angemeldet, aber selbst auf Nachfrage fühlte sich niemand zuständig. Erst am Gate kam Unterstützung, aber da war es ja auch unvermeidlich (!?) Helsinki und Tromsö war vorbildlich!
Typischer inner-europäischer flug. Frühstück in der Business Class sehr rudimentär
Wir flogen Business Class Langstrecke auf dem A350. Das Bett ist etwas kurz und geht sehr spitz an den Füßen zu. Die bestellte Obstplatte war schwach.
I couldn’t fit my bag under my seat— and the boarding process was super chaotic and disorganized
Vegan food for my daughter was great ! Finnair and the country of Finland are vegan friendly!!! Way to go! Thank you
Negativ: "Not losing my luggage"
Positiv: "the seating was very uncomfortable i barely had any leg room"
Negativ: "Dont go on economy its not good espically fir being the main airline for spain its not really that good compared to other airways for example british airways"
Positiv: "The crew and service were welcoming, caring and attentive"
Negativ: "Many people bring the own headphones these days, but I didn't and provided phones were so-so, volume on touch screen was jumpy too,"
Positiv: "Of all the flights I checked this was the most convenient in timely manner and comfortable."
Negativ: "Movie options."
Positiv: "Freundlicher, korrekter Service. Gute Information zum Stand der Reparatur und zu den Anschlussflügen in Helsinki. Effizientes Boarding. Beim Aussteigen, wurde uns noch mitgeteilt, dass unser Anschlussflug doch wartet."
Negativ: "Defekt am Fahrwerk musste untersucht und anschliessend repariert werden. Dies führte zu etwas mehr als einer Stunde Abgangsverspätung. Anschlussflug in Helsinki wurde zuerst als verpasst angezeigt."
Positiv: "Pünktlich, Freundlich, organisiert."
Negativ: "Kopfhörerbuchse leider defekt"
Positiv: "Pünktlich, kurzer Transit in HEL"
Positiv: "Pünktlich, kurzer Transit in HEL"
Positiv: "Clean less of the plane"
Negativ: "Entertainment system did not work at all"
Positiv: "I got there"
Negativ: "Endless waiting and lost luggage. Excuse was unpredicted weather conditions. It was snowing in Finland so they had to clear the Ice from the planes.. Snowing in Finland? How uncommon is that during December? I actually think most of this is poor ground handling In Helsinki."
Positiv: "Was on time! Not croweded!"
Positiv: "am Gate von Eco comfort auf Business upgegradet worden, was kann man da noch bekritteln ..."
Negativ: "Stewardess hat wohl das Gate-Upgrade mitbekommen, auf Hauptgang "vergessen", zwei Gin Tonics geordert, der zweitere bestand nur mehr aus Gin - im Unterschied zur äußerst charmanten, bemühten und zuvorkommenden Stewardess bei meinem Reisepartner im Nebengang"
Positiv: "schnelles Boarding, pünktlicher Start, Blueberry-Juice top"
Negativ: "gibt es auf so ner Kurzstrecke nichts zu meckern, sogar Duty-Free Verkauf - ist man auf der Kurzstrecke gar nicht mehr gewohnt"
Positiv: "Hi enjoy the trip"
Negativ: "No complaints"
Negativ: "video was broken"
Positiv: "The choice of entertainment is huge"
Negativ: "The fisical conditions are terrible. Seats so narrow and rows are so close, that you practically pooched into your neighbors, those that behind don't let you to recline your seat as then your seat is in their face. It looks like American Airlines hopes to exchange your reality with virtuality, but our bodies that we are for some reason taking with us on that itinerary - suffer."
Negativ: "So eingepfercht hab ich noch nie gesessen. Grauenhaft."
Positiv: "Sehr angenehme und bemühte Crew - wirklich super!"
Negativ: "1 Deutscher Film im Angebot"
Positiv: "Freundliche FB, aber unerfahren"
Negativ: "2,5 Stunden Verspätung. Crew lässt anytime die Eco Pate in die Business. Nach unseren Jacken durften wir bei Landung suchen. Es gab kein Feuchttuch beim Start. Catering war ungenießbar. Es gab zum Salat Nicoles (ohne Thunfisch und Ei) noch nicht einmal Brot. Meine eigentliche Auswahl war bereits ausverkauft. Nur ein Film auf Deutsch!"
Positiv: "The staff was professional and friendly. The waits were short on boarding."
Negativ: "The flight was over an hour late. The baggage reclaim belt broke down, which delayed our arrival at the target even more."
Positiv: "Enge, unbequeme Sitze"
Positiv: "Full Flat Sitze, viel Platz bei Einzelsitzen, freundliches und aufmerksames Personal."
Positiv: "The meal that they served was great."
Negativ: "The leg room for someone that is 6ft 4in is not the best."
Negativ: "The flight from India was delayed and as a consequence I missed my connecting flight to Miami. I had to put up in a Hotel at Helsinki and take a flight to Miami the next day via London."
Positiv: "The friendly crew, and quiet cabin"
Negativ: "The food was too Finnish."
Positiv: "good service in spite of rather crammed conditions and short flight, UK newspaper was available, plenty of leg room (biz class consisting of one row in the front:))) - the lucky 4 in that 1st row were the only ones to get food, and also drink for free, it seems... and yes, the flight was short and otherwise uneventful, I was the 1st to walk off the plane."
Negativ: "The plane was a tiny oldish commuter jet with 2 seats on each side of the aisle. In "biz class" you still had to rub elbows with your neighbor, something other airlines with newer planes have sorted out, but allowing extra space between seats.... but overall, for a short flight (not much longer than an average subway commute in NYC), it really was not a huge deal...."
Positiv: "Service was good"
Negativ: "Sitting in last row of business, coach passengers talking loud, bumping and kicking my seat back. I wouldn't call it business at all."
Positiv: "problemloser, schneller check in und schnelles boarding. Ruhiger Flug - überpünktlich..."
Positiv: "Flug hatte 30 min Verspätung aber das kann passieren . Pilot hat sehr niedliches deutsch gesprochen und sich sehr nett entschuldigt . Habe daher Zug verpasst nach hamburg und damit Abend Termin . Hatte am service Gate gefragt , ob ich direkt auf den Flug nach hamburg tauschen kann - es gab freie Plätze und ich hätte einen für 622 Euro kaufen können. Warum muss das anders sein als beim Zug ? Fliegen ist wie Zug fahren . Ich habe auch mein Ticket (79 Euro ) mit der dB für eine Bearbeitungsgebühr von 19 Euro tauschen können .. und die was nicht schuld und hat einen schlechten Ruf ;) gerne flexibler werden wenn Flexibilität von Passagieren erwartet wird . Danke , dass sie das ausrichten .. viele Grüße"
Positiv: "the food provided under gluten-free food"
Negativ: "Wenig essen wenig platz wenig alkohol an board ...."
Negativ: "good morning aircraft flew late 1 hour. arrived in Finland late. our aircraft departed. now sit 3 hours and waiting for other aircraft. plane crashes in 12.45 the bottom and arrives in Riga in 2.00 days."
Positiv: "Crew attitude, food, bluberry juice, punctuality"
Negativ: "Babies under 1yr need bassinet by regulation, pls implement. Tough to hold kid for 8 hrs, even with baby bjorn - can injure baby's neck!"
Negativ: "Sellling snacks during the flight (to a captive clientele) makes the process noticibly less pleasant than in the days when Finnair (generously) provided snacks to everyone."
Positiv: "Liked this flight had exit row with lots of leg room for my 6'6' husband. As we requested"
Positiv: "Great crew and service"
Negativ: "Uncomfortable seats. Not only no space to get comfortable but the seats themselves are not comfortable. We had better constructed seats on the hopper from Edinburgh to London. It is unconscionable that long flights are so uncomfortable!"
Positiv: "The crew was friendly."
Negativ: "The seats are cramped and the most uncomfortable I've ever sat on. An 8 hour red eye flight made it unbearable. The food is pretty terrible too. This is the last and only trip I'll be flying Finnair."
Negativ: "LATE DEPARTURE DUE TO PLANE HAD NOT ARRIVED ON TIME"
Positiv: "None of it."
Negativ: "Not getting aisle seat, unpleasant passengers sitting next to me (making faces when I wanted to go to the lavatory from the window seat), group of noisy, drunk and rude young women behind.."
The connecting flight was cancelled and there was not a way to get to the SAS flight. SAS has NO customer service available on the weekends. Very disappointed. Now trying to get a refund.
The original flight was cancelled and were unable to connect to the SAS flight. There is NO SAS customer service on the weekends. Unbelievable. Now we are getting the run around on receiving a refund.
Not much time to transit in ARN, and info on next gate was hard to find. No food offered in flight, only water
(I actually didn't take this leg of my trip because plans changed.)
I love everything about purchasing my ticket through kayak. Good price and all of the notifications kayak sent me. I could check in and through kayak and also told me what gate I had to go at the airport.
Reise wurde von SAS storniert
Reise wurde von SAS storniert
It had a good range of movies but the flight map was broken at my seat. I tried both online and by calling to request a menu and the wait to speak with someone was 45 minutes, and there was nothing on line that allowed me to choose a meal option. The plane was small and all seats were taken. After the meal there were incredibly long lines for only two toilets. Finally, SAS lost our luggage, which can of course happen, but there were more than 50 people waiting around at the carousel and nobody from SAS came to tell us the truth. Finally news trickled back to us by word of mouth and when we got to the SAS baggage consigne, there was only one SAS woman working there and she refused even when asked to announce to us what had happened so we would have some idea. Instead she told someone who told someone else and again by word of mouth we found forms to fill out about who we were and where we were staying. I stood in line for 45 minutes and only then would she explain the luggage had been left in Copenhagen but would arrive that night or the next day--something she could easily have shared with the group instead of leaving everybody in the dark. And at no time did another SAS official or staff member come to help all of us standing there, some of the group waiting with no news for 2 hours when the SAS lady knew full well what had happened. It is shameful. Will never fly SAS again.
Positiv: "I really enjoyed the ease of boarding and how smooth the flight went. The airline crew was friendly and the food was great."
Negativ: "I wish that I was informed ahead of time that SAS GO LITE flights do not include check-in baggage. I ended up paying $109 instead of $60 because I was unaware that the fees change the day of departure. This upset me."
Positiv: "Smiling crew, clean airplane, tasty healthy food. I had all I needed to be comfortable."
Negativ: "I can’t think of anything to improve on."
Negativ: "Meal choices - only serving beef in economy was not great."
Positiv: "The seat was not as cramped as the Greenland Airways flight preceeding this."
Negativ: "Not having additional fees for baggage. Please disclose that as part of the ticketing."
Positiv: "Crew war Super!"
Negativ: "Schlimmes, altes, kleines und sehr beengendes Flugzeug, extrem schlechte Belüftung!"
Positiv: "Economy Plus is great (I’m 6’10”) & had plenty of legroom! Good food, great service, nice entertainment package and got to stay in SAS lounge until boarding!"
Negativ: "They need to serve drinks with ice! US passengers need ice in their drinks!"
Positiv: "Crew was business only."
Negativ: "More engaged crew. The"
Positiv: "Crew war super speziell Carsten!"
Negativ: "Eine Fussmassage hätte es noch toppen können."
Negativ: "MUC >> CPH wurde durch SAS durchgeführt, jegliche Versorgung kostet extra. Nicht was man erwartet, wenn man durch Lufthansa bucht!"
Positiv: "Sehr nette Besatzung Schnelles und geordnetes Boarding"
Negativ: "Verpflegung war kostenpflichtig mit Ausnahme von Tee und Kaffee."
Negativ: "I intensely disliked the 3 hour delay in Copenhagen!!! And that SAS offered the passengers in transit a meal voucher of only 50 danish Kronas, which was just enough to buy a tall Starbucks coffee drink but not enough to eat anything at the airport!"
Negativ: "Late departure. No roof during queuing for loading and rain..."
Negativ: "Anschlussflug wurde gecancelt"
Positiv: "Gibt nix gutes"
Negativ: "Flug wurde gecancelt ohne das man benachrichtig wird!!"
Positiv: "Beautiful airport, nice merchandise and merchants.flights on time."
Negativ: "In Copenhagen I left my iphone in the bin during security check. Half an hour later i heard my name on P.A. system. The message was muffled and never repeated. I ran in circles trying to retrieve my phone and I got very poor assistance. I had to be deboarded an boarded again and barely made my flight. I was misinformed several times and ran around the airport with my hand luggage like a chicken without a head. Why wasn’t it brought to my gate? They had my info."
Positiv: "Definitely one of the cleanest aircrafts I have seen. Design in grey simple but good. Nice and friendly staff."
Negativ: "New Arla Milk packages have a strange form and way to open which makes it tough not to spill the milk on you!"
Positiv: "Most everything"
Negativ: "I'd like to be able to get seats together as a family before getting to the gate...I had to ask for switches both outbound and inbound, which they were nice enough to make."
Negativ: "Filme waren ok, aber nur ein Spiel (Schach) auf einem Interkontinentalflug (CPH - SFO) ist eher mager für einen 11h-Flug. Spiele müssen ja nicht sein, aber andere Fluglinien als SAS bieten da mehr..."
Negativ: "We were in 40G and H, bulkhead seats. I have never had such a hot plane (and I am a world traveler). We were both very warm (felt like 85 degrees- warm enough to not be comfortable). I was told by the flight attendant that people in back of plane were freezing. The breakfast was good, but the dinner was ok, but not ‘I wish I could have seconds” good. I lowered the rating because they never gave us more than the one bottle of water that was on our seats when we arrived. That may have been ok for the people in the cold part of the plane but not for us in the sweating part. Luckily we had brought a big bottle of water."
Positiv: "Everyone I interacted with from SAS was very nice and very polite. Smooth, short flight. Bags came down pretty quickly. The coffee on the plane was better than in my hotel in Edinborough!"
Negativ: "I didn't realize that even though I am an international traveler, I had to pay for baggage for this short flight. And since I didn't realize it, I didn't purchase it online, which doubled the price at the airport :-( also, and this is not the fault of the airline, the security line is ridiculously slow because at least 50% of the passengers get shunted to a single line because the screener saw something odd."
Positiv: "Flug hat Minimumkriterien erfuellt. Sicherheit. Sehr gute Landung und Infos vom Käpten.Getraenke wurden offeriert."
Negativ: "Kein Entertainementsystem vorhanden. Kein Food. Info über vorhandene Service( entertainment und food ) im Flug wäre wünschenswert."
Positiv: "Pünktlichkeit/ Sehr gute und viel Verpflegung/ Genügend Platz/"
Negativ: "Leider waren geschätzt 70% der Monitore kaputt. Ich hab den Sitzplatz gewechselt um Filme schauen zu koennen. Info über vorhandene Service( entertainment und food ) im Flug vor Abflug wäre wünschenswert."
Positiv: "The flight attendees were great, always taking good care of somebody and gave me more drinks/food when needed. You had enough space and everybody could sleep. Already looking forward to my flight back home."
Negativ: "The Entertainment could have some more movies to watch - After 3 movies there was absolutely no other movie that might have been interesting to me. However, after 3 movies you are also supposed to stop so it's not even so bad."
Positiv: "The food and entertainment on board is great. I was very pleased with how they organized the checking of bags and the fact I picked it up at my final destination without any issues and right on time."
Negativ: "Some of the staff at the check in desks can be very rude. Also, on my initial flight, they closed the check-in early and left many of us stranded without knowing who to talk to and how to manage to get on the plane. When someone from SAS finally came, I was told I would be escorted through security and most into the plane but then the "manager" or whoever was in charge denied it. The plane did not leave for another our and instead of arguing with the costumers they could have just helped us get on the plane. It was unfair of them to close the check in desks early and on top of that to catch a plane the next day they wanted to charge and exorbitant fee. I Wii never fly SAS again."
Positiv: "The salad they served me in SAS Plus had fish in it which I'm allergic too and the stewardess immediately found one that had chicken instead. She also sang a Lullaby song thanking us for flying SAS on landing. Great! :-)"
Positiv: "Great service, friendly stewards and stewardesses, delicious food"
Positiv: "Nice staff, comfortable."
Negativ: "Not sure why they only have like 20 movies, most of which are not good. Delta has hundreds of movies to choose from. Old and new. When entertainment is included in the high price of these long haul trips, it helps to have a semi-decent selection."
Positiv: "Good food and a good entertainment system that comes with plenty of options. I really like that SAS doesn’t go for your wallet for every bag like jus about EVERY AMERICAN CARRIER!"
Negativ: "Leg room could be more generous but then again I’m 6’3” so it is what it is."
Positiv: "Pünktlicher Abflug und zügiges Boarding, die Crew war freundlich reserviert."
Negativ: "Essen nur in der teuersten Buchungsklasse inklusive, ansonsten wenig Auswahl."
Positiv: "Pleasant crew"
Negativ: "Boarding was shambolic and the 737 is not as nice as the new A320 in terms of comfort or amenity. Boarding was all over the place - and the gate agents clearly need extra people around for a full flight. One person for 170 ppl didn't feel right."
Positiv: "Flight on time and efficient boarding process"
Negativ: "Food only average, some of the beverages only for purchase"
Positiv: "Top notch service , catered very much to Americans . Would definitely fly again"
Positiv: "The service is nice, people are friendly, and good environment at airport!"
Negativ: "The flight delayed too long...I was waiting total 8hrs in Copenhagen Airport! The first time I took SAS."
Negativ: "5 STD. Verspätung."
Positiv: "Angenehmer Flug, schnelles Boarding und Deboarding..."
Negativ: "Alte Machine, Lange Wartezeit im Flieger ohne Erklärung für die Verspätung. Keine Zeitschrift, Personal Recht unsichtbar. Kaffee ohne das Milch oder Zucker angeboten wurde."
Positiv: "Good airplane. Room enough for my long legs. Service nice. Comfortable Very satisfied."
Negativ: "Did not see an option to book a vegetarian meal upfront."
Positiv: "Flight attendants were very nice. Seemed to have a nice amount of leg room."
Negativ: "I didn't like that they tried to sell stuff on the plane."
Positiv: "Nice flight, comfortable seating, blankets/pillows/headphones were provided, and food was good."
Positiv: "Check in, Fast Track, lounge, 1. Reihe"
Negativ: "man sitzt auf engeren Sitzen (Tablett ist in der Armlehne), aber ebenso zu dritt wie in der Eco. 1A-B-C haben viel kleineren Fußraum als 1D-E-F Stewardess wollte kein Handgepäck erlauben, da die Kanine bereits zu voll war. Ich schuld vor, sie solle erst einmal das Gepäck der Mitarbeiter aus der Kabine nehmen, dann reicht es auch für die Paxe ...."
Positiv: "Plane was quite empty"
Negativ: "Plane wasn't in the best shape"
Noch nicht einmal ein Wasser gibt es!
has not yet happened as I am stuck in Brussels
Seat 5A could not lie flat!
Positiv: "Everything was amazing"
Negativ: "The process to travel"
Positiv: "UP TO THE MARK I EXPECTED"
Negativ: "A PILLOW WOULD BE GOOD, MAKING THE FLIGHT MORE COMFORTABLE"
Negativ: "Getränke Qualität"
Positiv: "Very efficient."
Negativ: "Better airflow in cabin, letting you know about meals before getting to plane."
Positiv: "Smooth flying so got some sleep"
Negativ: "Clearer back-to-front boarding process"
Positiv: "Get down"
Negativ: "Everything and the crew more friendly."
Positiv: "On board service and entertainment. The plane itself was clean and comfortable."
Negativ: "The check in process was slow and inefficient. One of our bags was routed on another flight (we’re still waiting for it). Ridiculous amount charged for chech in luggage for an international flight!"
Negativ: "Three hour delay. Shifted all our plans and reservations. Upsetting. Made short seven hour flight a ten hour flight with sitting and waiting for three hours. We were hungry and tired and stuck. Kept getting mixed signals: to wait longer."
Negativ: "Keine Verspätung und kostenlose Getränke wären wünschenswert"
Negativ: "Gepäck Abfertigung in Hamburg absolut inakzeptabel"
Negativ: "Besser andere Airline buchen"
Positiv: "Food and a good cabin crew on Brussels Air."
Negativ: "No complaints"
Positiv: "After a bad experience checking in from Paris, the Ouagadougou part of the trip went well and the food was good, and a good entertainment system."
Positiv: "Comfort of the plane, service"
Negativ: "No business lounge in CDG before 9am"
Negativ: "I was not aware of the requirements of the Schengen Agreement and my passport was expiring in a couple of months. I was not able to get on this flight even though my final destination did not have the passport restrictions of the Schengen Agreement. When I booked the flight, I was not made aware of these requirements before my flight."
Positiv: "We didn’t have assigned seats, we tried to pick the night before. Anyway they sat us very near each other. It was a nice flight."
Positiv: "The crew was kind and respectful. The flight was on time and the food was OK."
Negativ: "Nothing to complain about on this flight."
Positiv: "The crew were pleasant."
Negativ: "Not enough beverage service. Only had the chance for 1 glass of wine with meal. Would have liked a water station set up so that you can help yourself whenever needed. Boring/very limited movie selection."
Negativ: "Despite the fact that I reserved a window seat, I was assigned a seat in the middle of the center row. They also 'sanitized' the airplane twice after that closed the doors before take off. They walked up and down the aisle with aerosol spray cans. I don't think people should be subject to unknown chemicals in order for the airline to save time on cleaning the cabin before take off."
Positiv: "Ok flight."
Negativ: "My luggage bag was lost, which contained my entire life."
Positiv: "On time"
Negativ: "Small aircraft. Not enough space. I was asked to check in my hand luggage. Austrian airlines should change the aircraft they use for this route"
Positiv: "Verspätet, wenig Info. Passagiere bei sehr vollem Flug unzureichend geführt, daher Ineffizient"
Positiv: "Nothing!! And by the way this is the last time I travel with you guys. I couldn’t travel because of my itinerary doula -Bruxelle - Zurich- Washington Dulles . I was not told when I bought the ticket that I will need a visa to transit between Bruxel to Zurich. Now they told me that my only option is to buy another ticket . Thank God éthiopien Airline was more affordable."
Negativ: "Nothing!! And by the way this is the last time I travel with you guys. I couldn’t travel because of my itinerary doula -Bruxelle - Zurich- Washington Dulles . I was not told when I bought the ticket that I will need a visa to transit between Bruxel to Zurich. The day I was suppose to travel ,they told me at the airport that my only option is to buy another ticket . Thank God éthiopien Airline was more affordable."
Negativ: "They did not even offer water to drink for free."
Positiv: "The crew were very nice."
Negativ: "It was a small plane with only 1 bathroom which was not available for the flight due to long lines. There was no food or even a drink of water without payment. there was no in flight entertainment."
Negativ: "Rollator wurde nicht wie angekündigt am Flugzeug wieder bereit gestellt. Ansonsten alles prima."
Negativ: "Late departure in Brussels with confusing and inaccurate information. The food was tasteless, my kids and I hardly ate anything because of it. The in-flight entertainment options were pretty limited. Once again, the flight crew was not very friendly or service minded."
Negativ: "after a long flight from the states, no water in the connection flight. all security checks all over again. very crowded. air brussels you need to be improved."
Positiv: "Not much"
Negativ: "Departing out of Brussels International Airport, the security line to LEAVE the country was 3+ hours long. Not sure what the logistical problem was, but it was a poorly handled experience. They also said it was a daily occurrence."
Negativ: "Called and made a reservation directly with Air Brussels to make sure we got a bassinet seat for our infant and that did not happen. Old airplane and very bad customer service all around. Took over 2 hours to check in at 4am in the morning."
Positiv: "We are not frequent fliers and I have been reading about legroom problems. Certainly not on Brussels Air. A delight."
Negativ: "The lady at the gate was rude. I was in a group with small children, we were all family, she made me wait in line without my family."
Negativ: "Lost my bags or did not make it on time for connection."
Positiv: "On time boarding and the flight was in less time than expected."
Negativ: "No leg room, my tray table was broken"
Positiv: "Good seats."
Negativ: "No infotainment screen."
Positiv: "the cabin crew was wonderful. We were delayed by half hour on board they kept us informed and the service was excellent"
Positiv: "pleasant fight..."
Negativ: "long flight (it was far through no fault of Brussels Airline"
Negativ: "The fact that they went on strike and left us with no one at the gate when we arrived or no one to explain what is going on. Very difficult / stressful time when in a foreign country."
Negativ: "They didn't board me. The airport closes. An I need avisa ti get out. No body mention that to me!!"
Negativ: "Knappe Umsteigezeiten um vom Transit zum Schengenraum zu kommen, hat mein Gepäck nicht mit transferiert"
Positiv: "Entspannter Flug, freundliche Besatzung, sehr gute Ankunftszeit in Accra letzteres bitte beibehalten,"
Positiv: "Tons of food"
Negativ: "Terrible in flight entertainment selection"
Very friendly and affordable airlines. The aircraft was new and clean
Diesmal ging das Einchecken wesentlich schneller. Ob das damit zu tun hatte, dass die Einreiseanmeldung nicht mehr abgegeben werden musste oder ob es tatsächlich besser organisiert war, kann ich nicht mehr feststellen. Insgesamt aber erheblich reibungsloser als früher.
Obwohl der Flieger Verspätung hat, lässt man die Leute nach dem Einchecken in der Kälte auf der Terrasse stehen. Da löst sich dann der Unterschied zwischen Priority und Nich-Priority in Wohlgefallen auf. Das könnte man auch anders organisieren, jedoch wird aus Kostengründen scheinbar immer darauf verzichtet.
Das Einchecken in Kiev eine Katastrophe. Das Personal völlig überlastet und ohne Wissen um die erforderlichen Dokumente. Einige Passagiere sind deswegen nicht mehr rechtzeitig in den Flieger gekommen. Das muss unbedingt besser werden!
Beim Einchecken eIne Minute zu spät online eingecheckt und pro Person 40 EURO zahlen müsssen. Ganz mieser Service. Nie mehr WIZZ Air. Auch Der Bergamo Airport ist eine Abzocke. 3 Tage Parking für 53 EURO
Die Pünktlichkeit von Wizzair ist überragend.
The crew was exceptionally kind. Communication in terms of gate changes could be better
Positiv: "Direkter Flug und freundliches Personal!"
Negativ: "Das Priority boarding klappt von Memmingen aus nie. Alle werden durcheinander eingecheckt und geboarded. Das Gepäck kommt dann auch nie unter Priority Gesichtspunkten. Lohnt sich also nicht, den Aufpreis zu bezahlen."
Positiv: "Crew were very professional"
Negativ: "The seats"
Positiv: "The flight was fine"
Negativ: "Let me know by mail to check in before I got to the airport and save me 35 euro"
Positiv: "The offert of 5 euro discount on Duty Free products when you buy some food over 6 euros."
Positiv: "The food options were amazing and the wine was very nice!"
Positiv: "Fast and smoothy check in"
Negativ: "After arrival to budapest not platformy ready and waiting over 10minutes"
Negativ: "Girl at the bording desk got in an argument with an passenger and she could have managed it a lot better then that."
Positiv: "Good flight, easy check-in, direct 4 hour flight"
Negativ: "Seat not inclining."
Negativ: "Larger leg room"
Positiv: "Absolutely nothing"
Negativ: "Ein gekaufter und bezahlter Sitz für unser Kind wurde trotz Bestätigung auch noch an einen anderen Passagier verkauft. Erst unsere Forderung, die Stewardess solle uns dann eine schriftliche Bestätigung geben, dass unser bezahlter Sitzplatz nicht zur Verfügung gestellt wurde, führte dann dazu, dass f"
Positiv: "Die Crew war nett, war aber ein Billigflug und von daher echt top."
Positiv: "Overall experience was good. Boarding was fine and onboard crew was nice and helpful."
Negativ: "Seats do not recline and there is not a lot of legroom, especially if you are over 180 cm."
Positiv: "Extra legroom seats are a godsend (but that's applicable to any airline, not just Wizzair, although they do seem to have a few more of these than other airlines - low cost or not). Also, despite a 35 min. initial delay, we eventually landed only 15 min. later than the scheduled time."
Negativ: "The boarding process at Gatwick was disastrous. There were only 2 agents, none of which spoke proper English. Also, one of them was busy checking each individual carry-on bag with unnecessary extra scrutiny, only to provide customers to the second agent, which was taking the payments for extra bags."
Positiv: "The cheap fares"
Negativ: "Airplane was filthy, needed a thorough cleaning. More padding on the seat."
Positiv: "Prices on in flight purchases"
Negativ: "Boarding was ridiculous, check in lady had no idea what an infant is and how their own app works. Suggested us to use the e-gate with an infant and angrily put us at the back of the cue. The infant wanted to breastfeed..."
Negativ: "Die Crew hätte andere Passagiere an lauten, ständigen Gesängen hindern können"
Positiv: "die Sitze waren recht komfortabel.. das Flugzeit war neu & dementsprechend sauber.."
Negativ: "bei jedem Flug gab es Verspätung.. das bedeutet zusätzliche Wartezeiten und anschließende Verspätungen.. beim Boarding war das Personal gestresst und gereizt.. wir wurden durch das Gate gelassen und musste. dann im Gang zwischen Gate und Flugzeug ALLE 20-30 min warten.. absolut unlogisch und chaotisch.."
Negativ: "Der online Check in war im Vorfeld nicht möglich. Daher MUSSTE ich vor Ort einchecken. Das hat nochmal 43chf extra gekostet. Die langen Wartezeiten beim Sicherheitscheck waren unnötig und 2separate Schlangen für priority Fluggäste und regulär auch völlig unnötig und nervig. Die Infos dazu nicht gut."
Positiv: "Flight left on time and arrived 15 mins ahead of schedule, staff was polite"
Positiv: "On time without any delay"
Positiv: "Schnell und unkompliziert mit freundlichem Personal"
Positiv: "The crew was really nice"
Negativ: "1h30 delay for no specific reason is unacceptable"
Positiv: "Kar nichts"
Negativ: "Stehlen Sie die Tasche und den Laptop und zahlen Sie den Lohn der Tasche und die war richtig 40 x 30 x 20 cm und die Tehme war unfreundlich Scheiße Firma"
Positiv: "The air hosts and hostesses were very polite and courteous."
Negativ: "The flight was delayed by an hour which meant we missed a connecting bus journey. The space in the seat is very limited and cramped, I was very uncomfortable in the chair with my knees pushed into the back of the seat in front. I am 6ft 1in which is tall but not that tall. Anyone taller might not be able to get into the seat at all. There was a problem with the website so we couldn't check in online and we had tried to change our flight a few days earlier but the website again didn't work, we tried to call a call centre whose number was on there, didn't work."
Negativ: "I went up to the check in desk 4 hours prior check since this was a connecting flight.I asked the employee when can I check in,she told me 1 and a half hour prior boarding,when I walked back the same person told me I have to pay 35 euros for not checking in online.I told her that I have been flying for about 20 years but I have never been charged for checking in at the airport and I also told her she should have told me when I asked her hours before.She just ignored me and gave me a shitty attitude at the Frankfurt airport.I was expecting a professional costumer service,like that I'm being used to by other airlines,but it was a total disappointment."
Positiv: "The price"
Negativ: "The check in was not opened on time The bordibg was not possible on time"
Positiv: "We got to our destination."
Negativ: "There was a problem with their website that was out of our control, that didn’t allow us to print boarding passes and we were charged at the airport even though we had proof we tried and were not able through no fault of our own"
Positiv: "Easy to book. Comfortable flight."
Negativ: "Would be good if there was complementary tea/coffee or water. People might then buy a snack to go with it."
Negativ: "The flight was delayed and there was even no information about it. Gate number was changed after boarding time and we didn’t hear any appologize not even receive some meal vouchers or food on board. We arrived more then 1 hour later- I can not evalute this as a good service."
Positiv: "The crew was very nice. The flight was ok"
Negativ: "Not much of a food choice.."
Positiv: "The crew was really nice"
Negativ: "They are not organized. This company doesn’t have a transparent policy. Because I didn’t checked in on time I had to pay 35 euros. I was there 2 1/2 hours early and I almost missed the flight. I’m extremely upset"
Positiv: "Late over two hours due to late arrival of the plane and even so they board us for nothing cauosng us to wait withot bathroom sitta etc."
Negativ: "No air conditioned 2 hours late Poor ground service"
Positiv: "Freundliches Personal."
Negativ: "Auf einigen Flügen gab es bisher Verspätungen."
Positiv: "Personal freuundlich aber überfordert nachdem am checkin einige passagiere saier wirden.....flug gut zeiten pünktlich.. Sitze eng und alt, kein inkl. Sandwich wie bei anderen billugfliegern.. aber ist ok. Handgepäck musste in frachter, an bord war aber noch genug platz."
Negativ: "Oline Check-in reine abzockfalle, bin ein jahrelanger billigfug user,ständig fehlermeldung beim tagelangen versuch am laptop oder mobil, war nicht möglich.., auch andere passagiere hatten das problem. Mussten dann exzra zahlen!!!"
Positiv: "Flugpersonal war sehr freundlich und das Flugzeug sauber."
Negativ: "Flug hatte Verspätung - sehr häufug bei WizzAir. Sitze sehr unbequem und wenig Beinfreiheit"
Negativ: "Obwohl recht zeitig mit dem Boarding begonnen wurde, konnte erst mit 55 minütiger Verspätung gestartet werden. Begründung gab es glaub keine. Etwas zu trinken auch nicht."
Flight was late for 45min. Since it was late nobody cleaned it inside.
Flight delay, to be on time!
Cheap price ticket and understandable that they charge extra for everything including choosing seats but for 99.5% of all other airlines that default to assigning you a free seat if you don’t pay… they always seat you with you together if you’re a pair. Ryanair literally played musical chairs with everyone. Everyone was spending time moving around and asking if people were willing to switch so they could sit next to their friend. Wow way to make a point that you must pay or else.
Negativ: "Nachdem ich über Swoodoo gebucht habe, hat mich Ryanair nicht online einchecken lassen und ich musste 2 Stunden Früher am Flughafen sein1 es gab auch keine Information darüber und die Seite gibt auch keine Information! Das ist eine Frechheit und gibt es sonst bei keine anderen Airline! Ryanair versucht mit allem extra Geld zu machen. Wäre ich später am FLughafen gewesen hätten sie mich 55 Euro zahlen lassen."
Positiv: "I wasn’t even allowed to board because of their huge lack of knowledge And misscommunication"
Negativ: "I wasn’t even allowed to board because of their huge lack of knowledge And misscommunication"
Positiv: "Lovely crew, comfortable seats and bang on time."
Positiv: "The flight was really fast!"
Positiv: "That it was on time"
Negativ: "On board entertainment"
Positiv: "Nette Besatzung, einigermaßen aufmerksamer Service"
Negativ: "Deutliche Verspätung ohne Info. Holpriger Flug"
Positiv: "never ever use this Momondo again"
Negativ: "no customer service"
Negativ: "App was down couldn’t check in had to pay cash(euros for trip). 250 euros for 180 pound as Ryanair only accepted pound (had to change at airport hence the rates) absolutely disgusting"
Positiv: "Great flight"
Negativ: "Everything was great"
Positiv: "Das ich heil wieder auf deb Boden kam."
Negativ: "Die Verspätung war richtig scheisse. Zudem hat der Service die Wünsche nicht erfüllt. Ich hatte nach einer Stunde 50 Minuten das erste mal Wasser bekommen. Obwohl ich mehrmals gemeldet habe ich brauche was zu trinken. Servicepersonal war sehr unfreundlich."
Positiv: "Problemloser Check in , nettes Personal"
Negativ: "Mehrklassengesellschaft beim boarding, Verpflegung auf dem Flug kostenpflichtig, Check in nur online möglich"
Positiv: "Row 2 lots of lw"
Negativ: "Boarding process was bananas, plane is old, no organization at check in. It was like a mad max post apocalyptic hellscape. No lines or stantions. Just people pushing, no rules."
Negativ: "Long delay, lack of information."
Negativ: "It was what you would expect for a cheap flight"
Positiv: "The crew at the airport were clued up and took action when they knew the flight was going to be delayed. They ensured everyone was checked in for the flight and boardring passes checked before gathering everyone in the correct groups so we could board quickly. Pilot got us there ahead of schedule!"
Negativ: "My wife was not allowed to board the flight. because her passport expires in april, we was told by ryanair in a phone call that this would not be a problem,then when she tried to board she was refused. thanks ryanair you cost us a lot of money and caused a lot of stress. you just lost another customer. why not make it clear that a person needs 90 days on their passport if you are going to enforce these purile rules."
Positiv: "It was a great flight staff A1 and beautiful flying from knock, hadn't done for years , hot paninis great food better than Emmirates I flew with over the Christmas"
Negativ: "Es dauert alles zu lange. Kein Essen Kein Champagner. Gepäck musste ich extra zahlen."
Positiv: "Es war alles toll bin sehr zufrieden"
Positiv: "alles ok"
Positiv: "Ease of boarding with priority."
Negativ: "Long wait to board, stairs up and down for tarmac stairs to plane and off of plane."
Negativ: "We missed our flight because ryanair had originally put gate A7 when we got there (we arrived about an hour and a half early). And then later, they changed the gate to A9. When we realized what had happened the plane had already boarded (although not yet taxied) and they would not allow us to board. We had to buy another immediate flight and spend 100 euros each unexpectedly. Terrible experience."
Positiv: "I appreciate that the flight time was short and we landed safely. It was convenient to be able to check in online and the app is straightforward to use. Outbound flight was pleasant and seamless."
Negativ: "Return flight - No announcement, departure board update, explanation or apology for the delay in flight departure. Passengers were called to board and left waiting in line for over an hour with zero communication as to why we were unable to board our plane. This was my first time flying with Ryan Air and I was greatly disappointed. Budget airlines should not equate to budget customer service."
Negativ: "Nie wieder Ryan air größter Dreck."
Positiv: "The flight was slightly delayed"
Negativ: "Not too much place for the legs"
Positiv: "Crew was perfect! Very nice."
Negativ: "Staff at Riga Airport was very unfriendly"
Positiv: "Alles reibungslos geklappt. Sehr freundliche Flugbegleiter. Pünktlich gestartet. Werde Ryanair weiterhin empfehlen"
Positiv: "3 stunden. Verspätet. Keinen Grund. Nie wieder Ryanair"
Positiv: "Günstiger Flug"
Negativ: "Flug war leider 20 min zu spät"
Positiv: "Eine Stunde Verspätung"
Negativ: "Einige Gäste haben sich sehr daneben benommen und das Kabinenpersonal konnte die Situation nicht lösen."
Positiv: "Ich hatte immense Halsschmerzen und erhielt auf Nachfrage sofort eine Schmerztablette."
Negativ: "We were delayed by an hour. There was no where to sit and there was no information about what was happening. Onboarding was chaotic. The luggage masters where not by the plane when passengers where ready to board so people just went up without handing in their luggage."
Negativ: "Der Flug war overbooked also wurde mir gesagt dass er Storniert ist."
Positiv: "Low(ish) cost, no fuss actually made about baggage despite ludicrous amount of e-mails and instructions"
Negativ: "Non-frills seats and boarding starts fairly late and then is a bit cumbersome."
Positiv: "Im Gegensatz zum Flughafen Berlin/Schönefeld sehr gute Informationen zum Boarding am Flughafen Köln/Bonn. Auch im Flieger wurden Informationen auf Deutsch gut verständlich vermittelt. Dies geschah auf dem Hinflug nicht! Ansonsten waren die Ansprachen vom Flugkapitän bzw. Crew über die Lautsprecher schwer zu verstehen. Die Rückenlehne der Sitze ist nicht verstellbar und damit ist der Sitzkomfort unbequem."
Positiv: "Trotz Verspätung hat der Flieger wieder gut an Zeit eingeholt!"
Negativ: "Das Essen war etwas zu teuer!"
Negativ: "Service das Letzte - trotz bestätigter Online Buchung wurden beim Flug für 4 Personen weitere € 99,20 für das Ausdrucken der Bordkarten verlangt! Unfreundliches Personal!!!"
Positiv: "Vom Online-Check-in bis zum kurz vorm Boarding war alles super."
Negativ: "Inlandflug wurde verweigert, da Ausweis mit Lichtbild vergessen. Briefdokument war nicht ausreichend. Trotz Online-Check-in und positiver Sicherheitsprüfung, wurde man beim Boarding abgewiesen.. Geld weg.. Wenigstens der Sitznachbar wird sich gefreut haben. Keine andere Fluglinie verlangt gerade bei Inlandsflügen noch zusätzlich einen Ausweis. Voll hinter der Zeit.. :("
Negativ: "- Wartebereich in Ciampino viel zu klein. - Mussten die Rucksäcke abgeben, obwohl sehr kompakt."
Positiv: "Der Fug ist pünktlich gestartet.Nette Stewardessen."
Negativ: "Sitze super ungemütlich."
Positiv: "Flugpersonal freundlich"
Negativ: "Flug hatte Verspätung, Landung war sehr ruppig, und wenn man 2 Tickets bucht sollte man eigentlich trotz günstigem Preis davon ausgehen dass man zusammen sitzt!!!"