We had not informed that our plane was cancelled ! this is our friend that inform us
Good value for money. Small snack and free drinks. And most important: on time!
Negativ: "rip off at boarding. very intellectual airline. we had a piece of luggage for two. total weight 8.2kg. I have been flying with this case for more than 10 years without any problems. aegeian found out that he 1.5! cm is too long. we would have to pay 50 euros. I go to court with this bill"
Negativ: "For the Athens to Heraklio flight, I'm not sure offering sesame desert (or anything sugary) to tired and hungry travelers is a good idea. For many of us, this was a the second, late-night connecting flight, after many hours of traveling. Something salty would probably be more appreciated and enjoyed at that moment."
Negativ: "EXCELENT SERVICE BOTH ; COUNTER & IN AIR:: GREAT FOOD ; LOVED THIS AIRLINE"
Positiv: "Crew sehr freundlich und hilfsbereit, Platz großzügig (wahrscheinlich durch Flugzeugtausch - wir saßen auf unseren reservierten Plätzen, aber in größerem Flugzeug, die Reihen wären bei normaler Planung wohl Bussiness Class gewesen)"
Positiv: "Crew nett und sehr hilfsbereit, Platz war ok"
Positiv: "Gute Bedingung"
Negativ: "Es gibt immer Verspätungen. Essen ohne Geschmack."
Positiv: "The Crews welcoming, friendly and helpful"
Negativ: "It’s nit necessarily comfortable... really hard to sleep"
Negativ: "Boarding announcements could have been clearer and less rushed. They were difficult to understand."
Positiv: "The food was great and the flight attendants were very nice!"
Positiv: "Nice and efficient crew, clean plane and sits, sat in Exit row so quite comfortable"
Positiv: "Crew war sehr freundlich. Eine Mahlzeit und Getränke waren inklusive."
Negativ: "Sehr geringer Sitzabstand."
Negativ: "Air pressure in cabin was terrible"
Positiv: "The flight wasnt completely full so we were able to spread out a little bit and be more comfortable"
Negativ: "The entertainment"
Positiv: "Could not fly due to medical reason and any all the info to last minute. It lasted 13 days and finally got only a refund of taxes. I’ll never use them again and make sure to book with Kayak as I used too."
Positiv: "Sehr sauber, pünktlicher Abflug, ruhiger Flug, Beinfreiheit und das beste: eine leckere warme Mahlzeit"
Negativ: "Flughafen Athen ist für Umsteiger unzumutbar!!!!"
Positiv: "Aegean ist immer super. Es gibt warmes Essen, Bonbons, man hat Beinfreiheit und liebe Flugbegleiter"
Positiv: "Great staff, easy boarding, clean and the entire crew was well trained and professional."
Negativ: "The seat backs are hard and there is very little knee room"
Positiv: "Pünktlich gestartet und pünktlich gelandet"
Negativ: "Das Essen war ok und die Sitze bequem"
Positiv: "Flug war absolut okay. Sitzabstand beim Notausgang gut insbesondere für große Personen"
Positiv: "We didn’t die"
Negativ: "Constant upcharges, bad pilot, cranky crew, disorganized boarding, old plane, no legroom, horrible seats"
Positiv: "Thanks for upgrading us to Premium economy"
Positiv: "Flug pünktlich gelandet, essen war sehr gut. Service schnell."
Positiv: "I liked the service once on board. I liked that they had a separate ‘co bus’ to assist those passengers that had a connecting flight to get there quicker. There was candies offered as soon as we boarded them drinks and a Greek breakfast. The flight attendants were efficient."
Negativ: "The flight was 1 hour and 30 minutes late! There was confusion as to which gate to go to for the flight once it was called. They did not call passengers by sections so everyone just crowded the gate waiting to board. It was a bit chaotic and overwhelming for staff and passengers. There was no entertainment and there was no legroom and I am 5’7” so I was quite uncomfortable."
Negativ: "Grosse Probleme beim Einchecken wgen Mitnhame einer Kohlensäurepatrrone für Segler Rettungsweste. Dies, obwohl eine Woche vorher telefonisch alles mit Ergebnis OK mit Aegaen Airline abgeklärt war."
Negativ: "Gate agents were overwhelmed and incredibly rude. We of course didn't make connection. Lost our luggage. And now waitingbto board at 4:30 am. Just avoid. I fly a lot and they have topped my list of airlines to avoid."
Positiv: "Mal wieder bestätigt: AEGEAN ist eine der besten europäischen Airlines! Angenehmer Flug, stets hilfsbereites Personal, leckeres Essen!"
Negativ: "Sitzabstand könnte um ein paar cm grösser sein"
Positiv: "Info per App perfekt. Personal sehr nett."
Negativ: "Sitzabstand ist ab 1.85 cm etwas knapp"
Positiv: "Alle waren nett und freundlich wie immer"
Negativ: "The fact that my flight was cancelled minutes before boarding and we had to find another flight which makes us 6 hours late at our final destination and we had to forfeit our plans for the afternoon."
Positiv: "Great flight great price"
Positiv: "Accurate times"
Negativ: "Night travelling"
Positiv: "Very nice crew and service on board"
Positiv: "Flugpersonal hat versucht wünsche zu erfüllen. Sehr auf Kinder eingegangen"
Positiv: "No surprises. Routine flight."
Positiv: "Im Vergleich zu Billigfluglinien sticht die Star Alliance, zu der auch Aegean gehört, einfach durch ihren Service und Comfort hervor. Auf jeden Fall eine gute Wahl."
Negativ: "Negatives gibt es eigentlich nicht zu sagen. Einzig das Boardprogramm auf den Bildschirmen war etwas eintönig (kurze Eindrücke über Reiseziele von Aegean), allerdings ist das Kritik auf hohem Niveau."
Positiv: "Laut App hatten wir eine Minute Verspätung, also absolut prima durchgekommen. Der Check in ging schnell, das Warten bis zum Boarding war schnell vorbei. Das Boardpersonal war einfach sehr nett. Das Essen wahnsinnig lecker, lange nicht mehr einen so tollen Flug gehabt."
Positiv: "Der Flug war absolut pünktlich, Check in war easy und schnell, Besatzung unheimlich freundlich und das Essen wirklich super lecker inkl. Kaltgetränk, 2x Kaffee, die Zeit verging in null komma nix, immer wieder gerne!!!!"
Positiv: "Was a very punctual and smooth flight. On bord service was quick and the crew friendly."
Positiv: "Wir fliegen immer mit Aegean. Die beste Airline für Griechenland."
Negativ: "Das Essen war diesmal nicht so gut wie sonst."
Positiv: "We were given a meal"
Negativ: "The meal wasn't very good"
We booked the flight from Kayak, through flighthub The flights were cancelled by EgyptAir. We have been calling both parties back and forth to get our refund and nothing is happening.
Friendly check in and smooth all the way
Negativ: "Business class"
Negativ: "Stop feeding us bread"
Positiv: "Seat had power supply. Also had own screen"
Negativ: "Social distancing. Food. Movies. Toilette cleanness. Availability of hygiene products onboard."
Negativ: "Flight was a little warm"
Positiv: "Yes, very clean ,respectable and helpful."
Negativ: "A cup of coffee early in the morning would have been magic but, we were told it's a short and fast trip. They served a very nice fresh sandwich and juice."
Positiv: "The crew was amazing, but the sit was uncomfortable"
Negativ: "Since it's along trip the sits should be adjustable not to be straight throughout to avoid back pain"
Positiv: "Crew was good."
Negativ: "Business class is very basic. Flatbed seats, but they are side by side, like economy. So if you have a window or center seat, you have to climb over someone to get out to use the bathroom. Very annoying, especially for the person being climbed over."
Negativ: "Layover time too short so a small flight delay resulted in a missed connection. No entertainment system on board, seats very small, food bad and disembarking was very slow."
Positiv: "Timing and Food"
Negativ: "Out of 50 international flights in the past 5 years, this is the first time on EGYPTAIR. They lost one piece of luggage."
Positiv: "The plane was new. The bathroom on board was the best one I have seen on a plane. The seats were roomy and the entire team was kind."
Positiv: "The flight was on time, the crew was fine"
Negativ: "The business class lounge was closed, they gave us $25 per person voucher, but no one store in the airport wanted to accept them. There were not enough seats available when we were waiting for boarding. Business class entertainment needs significant improvement."
Positiv: "The crew were very friendly"
Negativ: "The airplane was too old and uncomfortable"
Positiv: "The plane was overbooked"
Negativ: "I don’t think with airline like you could do something."
Positiv: "Nice planes. On time. Very friendly crew."
Negativ: "The crew was horrible I will never take Egypt sort again. Flight attended spilled hot tea on me and didn’t even apologize, I acknowledge it was both our fault but at least he could of provided a napki g so I could dry off. Horrible I will never recommend this airline"
Positiv: "Good crew"
Negativ: "Entertainment Luggage claim Food"
Positiv: "Amazingly soft landings, as always."
Negativ: "2 Deutsche Filme waren etwas wenig unter 30. der Flug hätte 3 Stunden Verspätung und im Internet hat man mehr erfahren als man von Personal an Auskunft bekam . Traurige Angelegenheit"
Negativ: "Flight v delayed"
Negativ: "The problem with you guys with priceless they made reservation under my name and i want to correct this at the time to my sun but they didn’t send me anything about fhe reservation until the next day so i lost the ticket because i am not traveling they should asked before they made the reservation"
Positiv: "There is nothing I like when I travel with egypt air we lost our bag and finally they find it after 9 hours Really bad experience with egypt air"
Negativ: "They need to really understand the difference betweeen the business and economy ppl pay extra to feel comfort and have a priority boarding but in EGYPTAIR business and economy is the same no difference"
Positiv: "Ich finde, Egypt Air nach GVA ist ein angenehmer Flug. Gute Piloten."
Negativ: "Musikauswahl und Tonqualität ist nicht gut. Das Gepäck ist nicht angekommen. Überlege mir, ob ich nicht doch wieder mit Swiss fliegen will ..."
Positiv: "Quick check in"
Negativ: "Chairs legs do not extend enough"
Positiv: "Beinfreiheit und ein Mindestmaß an Komfort ist in dem Egypt Air Business Class Produkt vorhanden aber mehr auch nicht. In keine Fall vergleichbar mit den Produkten z.B. von Lufthansa, SAS oder auch nur BA"
Negativ: "Keine vollständigen Liegesitze, veraltete Maschinen, dreckige und verbrauchte WCs, mangelnder Service"
Positiv: "Food is good. Staff excellent. Trip was smooth"
Positiv: "Big plane, multiple boarding points. Food did its job & helped with the long flight. Movies weren't expansive, but good choices to kill the time."
Negativ: "The crew did not have the key to unlock to doors leading to the plane, which forced everyone to wait 30 mins standing in line. It was quite silly! It delayed our flight about 30-45 minutes - not much, but really painful when the flight is almost 12 hours. The crew didn't tell us what was happening either, but it was pretty obvious."
Positiv: "I like that there were any kind of drinks you like ( from sprite to mango juice). The meat was too hard to eat. It was almost a raw meat. Very hard to chew."
Negativ: "I didnt like the crew checked our boarding papers in the plane. It was nonesense. I showed the boarding paper 3 thimes and they want to see one more time."
Negativ: "I couldn't get my boarding passes online or at the airport kiosk after already checking in online before getting to the airport. I had to wait over an hour in line at the checkin desk just to get my boarding passes. The boarding process in Cairo was even more chaotic with unnecessary multiple disorganized checkpoints and line ups."
Positiv: "They were on time Greeting was nice Food OK (breakfast)"
Negativ: "The time it took from the car to the airplane took more than 1 hour and 30 min. Totally unorganized check points with no crowed control or whatever. I think if they want more tourist in the future they have to work on that!"
Positiv: "Flight was on time and I appreciate that."
Positiv: "Excellent staff clean plane ."
Negativ: "Trip was delayed for one hour ."
Positiv: "Clean and roomy"
Negativ: "Poor food and entertainment system is unusable."
Negativ: "I chipped my tooth eating your food and no one could help me except to say sorry"
Positiv: "Possibly the food and the flight is direct"
Negativ: "Anything else you could think of. The crew is unfriendly the plane is messy no one follows rules or regulations just a complete mess"
Negativ: "Chair wasnt confortable atall"
Positiv: "Food was okay and it's commendable that the airline offered hotel rooms for passengers with long layover."
Negativ: "The plane should be at least clean. Sat close to the window twice and it was dirty with some weird stuff. The seat beat was also dirty."
Positiv: "The food was good."
Negativ: "Too tight aircraft, noisy and not stable at the sky."
Positiv: "Boarding was quick although about 10 min. late. We did arrive on time. I was surprised to get breakfast which wasn’t bad at all."
Positiv: "Alle waren sehr aufmerksam und freundlich"
Negativ: "Das Essen hat mir persönlich nicht so geschmeckt, dass ist aber Geschmacksache"
Negativ: "the cancellation of my return flight right after we boarded the flight. Had to change the return date without compensation from the airline for the hotel and food during the extra days they forced us to stay. we then had to push the return flight forward, trying to find a direct flight and good timing."
Negativ: "The pilot was most defnitely smoking, air was circulated in the cabin."
Positiv: "Very comfortable 2-2 configuration of aircraft. Short flight with no hasstle once you board. Only convenient nonstop option between Cairo and Tel Aviv. Plane half empty. Ontime arrival."
Negativ: "Not possible to print boarding pass, even at Luxor airport counter from where we originated, which means we could not use transfer service at Cairo and has to que again for all security and checkin lines. I checked in online but airline changed our seating without telling us. Egypt Air created this airline only for flights to Tel Aviv, so difficult to find checkin counters. One feels they don’t encourage people to take the flight."
Positiv: "Flugpersonal war ok."
Negativ: "Business Class: Essen sehr bescheiden! Getränke eine Unverschämtheit - nur süße Softdrinks + stilles Wasser + Tee/Kaffee. Vor dem Start nicht genug Zeit, um die englischen Sicherheitshinweise abzuspielen. Aber dafür beginnt alles mit irgendwelchen Koransuren oder islamischen Gebeten. Ist Egypt Air nun eine religiöse Institution oder wollen sie eine internationale Airline sein??? KEIN BUSINESS CLASS GOLD TRACK! Wie üblich wird nur ein Röntgengerät benutzt, da für das zweite kein Personal vorhanden ist! Dadurch dauert der Boardprozess wie immer länger als geplant."
Negativ: "تاخير اكثر من 3 ساعات"
Positiv: "Excellent Helpful boarding & on flight crew. New aircraft"
Negativ: "Very poor entertainment choices."
Negativ: "Allowed only one bag and charged $120 for second bag. I thought we are allowed two bags"
It will be good idea to improve the seat space even in economy if you explain the idea to make it more confort for passengers they will choose more your service
Unusually slow checking process. Can improve on that. Food was okay but can improve on that also.
Overall experience except baggage collection in Chicago was good. In Chicago, baggages from many flights routed to single domestic carousel that had caused lots of mess and many had to wait for more than 90 minutes to collect the baggage as Etihad baggages were released in pockets due to priorities given to other domestic flights baggage
They didn’t allow me to fly
Positiv: "is nice flay"
Negativ: "they are ok"
Positiv: "Nette Crew, Mahlzeit o. K."
Negativ: "Sitzkomfort in Eco mäßig."
Positiv: "Crew war total lustlos. Es wurden auf dem gesamten Flug nur zwei mal Getränke angeboten. Auf Nachfrage wurde nur auf die bald anstehende Service Runde verwiesen. Getränke wollte man nicht verteilen."
Positiv: "The food was good."
Negativ: "The legroom was inadequate."
Positiv: "Etihad ist eine unsympathische Airline"
Negativ: "die sind nie besonders kundenorientiert, besser man fliegt Gulfair"
Negativ: "Der Crew hat sich mehr mit sich beschäftigt und waren ganze Nacht sehr laut in ihren Ecke,da es eine Nachtflug war war schlecht zum schlafen"
Negativ: "Etihad staff for borading at Toronto (YYZ) airport was rude and unpleasent. Always long lineups to get boarding card, they treat passengers like cattles and sheeps. Etihad airlines ground staff was very rude! Seats in the economy class of Etihad airlines are getting congested more and more every year."
Positiv: "Flug war pünktlich"
Negativ: "Koffer konnten nicht durchgecheckt werden Man sollte 1 Stunde vor Abflug am Gate warten Coral First Class Lounge in Phuket mit Mini-Angebot Sitze in der BusinessClass unbequem und sehr kurz altes Flugzeug (777) Essen für Business Class eklig und zog sich 2 Stunden hin Crew war freundlich"
Positiv: "alles okay"
Negativ: "Essen abscheulich Bustransfer zum Flieger Reihe 23 ist sehr eng"
Positiv: "Alles gut - motiviertes Personal - alles in working order. Vorspeisen sogar lecker 30 Minuten früher angekommen."
Negativ: "Die Lounge in AUH ist hektisch und fürchterlich überfüllt. Die Essensqualität teilweise abenteuerlich schlecht wie beim zerkochten Sushi. Die Lounge ist zugig und kalt. Jacke mitnehmen!!"
Positiv: "Nettes Personal"
Negativ: "Sitze in der neuen 787 sind deutlich enger im Vergleich zum A380. Essen ist schlecht."
Positiv: "Nettes Personal, Sitze sind im A380 hervorragend (Eco)"
Negativ: "Das Essen ist wirklich schlecht für eine 5 Star Airline. Und das neue Platzvergabeverfahren für eine Premiumairline ist auch ärgerlich, da man für einen Wunschplatz ca. 25€ zahlen muss. Ablauf für den Flug von Sydney nach Abu Dhabi sehr komisch. Start um 15:15, direkt eine Mahlzeit serviert, dann für 11 Stunden Licht aus. Kurz vor der Landung nochmal Essen (ca. 22:30)."
Positiv: "Everything, the staff were very friendly and helpful, food, flight and boarding was excellent"
Positiv: "Cleanness + Friendly"
Negativ: "Plane is little far way from terminals compare to Emirates flights"
Negativ: "Sehr schmale, enge Betten Crew nicht sehr motiviert Chaos in Abu Dhabi, komplett überfüllter Flughafen. Schon beim Check in in FRA inkompetente Mitarbeiter mit ewiger Wartezeit. 1 Stunde Transitwarten in Abu Dhabi, da kein Fast Track offen. Dumme Mitarbeiter"
Positiv: "Der Check in in Stockholm war gut - den machte auch SAS"
Negativ: "Business Class: zu dritt in einer economy reihe"
Positiv: "Freundliches Personal, grosses Unterhaltungsangebot, pünktlicher Flug"
Negativ: "Der Sitzabstand ist sehr klein, die Sitze mässig komfortabel. Schade für eine solche Fluggesellschaft."
Positiv: "Freundliches Personal, grosses Unterhaltungsangebot, pünktlicher Flug"
Negativ: "الملاحين غير متعاونيين ويهددون The crew so bad"
Positiv: "Alles ok"
Negativ: "Alles ok"
Positiv: "War alles ok"
Negativ: "Essen war gut"
Positiv: "Koffer nicht mit in Germany angekommen"
Negativ: "Essen war ok"
Positiv: "Zu kurze umsteig Zeiten"
Negativ: "Essen war ok"
Positiv: "Habe immer wieder negative Bewertungen gelesen. Kann das nicht nachvollziehen. Airline ist absolut vergleichbar mit Qatar Airlines."
Negativ: "Das einzige, was nicht besonders ist, ist der Flughafen von Abu Dhabi."
Positiv: "Friendly and professional. Always with a smile."
Positiv: "Etihad is always my first choice in aircraft, in-flight service and ground staff. I've flown them all, and Etihad is a best-in-class..."
Negativ: "Ein schneller Flug ohne großartigen Service"
Negativ: "Sehr enge Sitzabstände - nichts für große Menschen."
Positiv: "Entertainment on flight was good. Very comfortable seating and courteous crew. Food was above average with not much variety."
Negativ: "In-flight WIFI was very slow and felt a bit expensive. Boarding was a bit unorganized, but OK. Flight arrived a bit late and took-off 3 hrs late than the estimated take-off time and there was nothing offered in-flight during this time apart from water, which was a very bad experience."
Positiv: "The crew on board were gracious in helping swap seats with a passenger so that my partner and I could sit next to each other."
Negativ: "My partner and I had booked our tickets separately and so were under different levels of check in (online). We were first to baggage drop at Ahmedabad and believed the staff at the check in counter would assist in getting our seats together as I have been shifted from my checked in seat on a previous flight. However he was unfriendly and unaccomodating which made it a very unpleasant journey."
Positiv: "The staff were so helpful and friendly. Such a lovely bunch"
Negativ: "Delay of 2 hours in taking g off. We were all about n the plane. Not enough explanation given for this"
Positiv: "My seat had a problem initially it was not reclining once they fixed that later the seat got deflated. It became unbearable to seat. The crew tried fixing it for about 30 mins and they then they changed my seat. Ideally I would want refund for the flight as my experience was extremely bad"
Negativ: "Crew was not at curtious they were busy among themselves. It would take them long to respond to the call."
Positiv: "In flight entertainment"
Negativ: "Air con too cold"
Positiv: "The crew and well maintained air craft makes my US trip excellent"
Positiv: "To be honest, the plane, crew, airport... everything was overall pretty nice."
Negativ: "My checked luggage got delayed for this first trip, and I had to wait three hours at the airport security."
Positiv: "Absolutely LOVELY crew. I'm a frequent flyer and my journey from Bangkok to Abu Dhabi was amazing. Thank you! Everything was very good with except for the screen: on both planes, it didn't work but it was exceptional in experience. We got 5000 miles as a compensation.."
Negativ: "The screen /server didn't work, but it was exceptional in experience."
Positiv: "On time"
Negativ: "The food was tasteless"
Positiv: "The was very poor they even offer use a drink on the first flight waited 15 mins for a coke that was died when the Gabe it"
Positiv: "Direct flight from JFK to Dubai"
Negativ: "Strong uncomfortable smell coming out"
The plane was old so not much in it… but overall boarding and departure on time and arrival ahead of time was the best part
Positiv: "B787 still like new and well maintained."
Negativ: "This is a long flight I take often one Saudia. The seats still suck!"
Negativ: "Offer drinks besides a bag of water and juice"
Negativ: "Late departure"
Positiv: "Entire flight was excellent crew very helpful. We had great experience definitely will recommend"
Positiv: "Coffee was excellent."
Negativ: "My luggage could have been on my same flight. There were 3 notifications about the flight being delayed for no reason. A computer glitch delayed the flight from departing as the crew had to manually check the passenger manifest. We arrived late into Jeddah and almost missed our connecting flight."
Positiv: "The flight was delayed 40 minutes."
Negativ: "Taking off tomorrow timely."
Positiv: "Aicraft was decent"
Negativ: "They downt know what customer service is all about!"
Positiv: "Crew members were doing the best from what was given."
Negativ: "The on board entertainment sound system was broken. The bathrooms were unclean."
Positiv: "Take off was on time. Crew was very professional. Food was good."
Negativ: "Entertainment needs to be more updated and diversified. Movies are old."
Positiv: "Flight from Bali to KL got cancelled & till now still stuck in KL!!!"
Negativ: "Read up"
Negativ: "The airport in Jeddah was overcrowded, dirty, chaotic and the men’s room was not clean and was stinky"
Positiv: "Crew were good"
Negativ: "It was delayed in Jeddah and the seats are not comfortable at all (business class)."
Positiv: "Overall is good..thanks"
Negativ: "درجة تأهيل المضيفة متوسطة مناولة صينية الطعام في يد النسافر شئ من الفظاظة في التعامل"
Negativ: "The crew was not good and professional"
Positiv: "When checking in, was offered seat at the emergency exit, without asking. Boarding was quick and service on plane excellent."
Positiv: "Plane was very empty, service was amazing, brand new plane"
Negativ: "Was great"
Negativ: "Boarding was so bad, no wi-fi, and service was ok"
Positiv: "The crew was friendly - precise and very professional. They made accommodations as they could in the moment."
Negativ: "Throughout the flight there was no way to charge cellphones or any electronics. The WiFi was not working - I am certain all of the outlets and the screen were off or not functioning."
Positiv: "Steward was helpfull"
Positiv: "Nothing at all"
Negativ: "The stop was 7:30 hours and next flight got delayed for another 2 hours since the flight captain didn’t arrive from Jeddah airport. The airport crew were not able to answer what was the schedule which kept all passengers in a dilemma. I will never take a risk and reserve SAUDIA for international flights."
Positiv: "Everything excellent"
Negativ: "Only the thing which is not comfortable is there no comfortable area in Jedda Airport while we are waiting (Lon over time ) if they allow to us to entrer our terminal is better thank you"
Negativ: "Food and seat is bad"
Negativ: "No entertainment on board"
Negativ: "After preparing for take off, they announce technical problem they promise to change the airplane. But they take us again to transient security to check again. They Sealy our trip 5 hours. No body take care of us. No food no body talk with us. We asked them when the flight start no body knows. My daughter got back pain. There is no emergency room. The staff of the trip not good."
Positiv: "The customs at the end were exceptional. We have never made it thru so fast. Things have been improving at the South Terminal of Jeddah airport."
Negativ: "No alcohol is served:("
Negativ: "Late departure and Jedda ground staff not very helpful."
Positiv: "Service sehr gut, Crew sehr nett und bemüht. Die Anordnung der Sitze in der B787 ist super. Man hat extrem viel Privatsphäre."
Positiv: "Service sehr gut, Crew höflich und nett - außer der Purser war wie immer sehr forsch! In der neuen Business Class im A330 gibt es so gut wie keine Staufächer."
Positiv: "I HAVE FILLED THIS SURVEY 3 TIMES AND THIS IS 4TH DO YOU WANT TO SHOW MORE PASSENGERS OR MORE COUNT???? BOTH THE REVIES. ALL IS TRULY EXCELLENT,"
Negativ: "KAYAK??? ASKING SAME THINS AGAIN AND AGAIN. THERE SHOULD BE COLUMN OR REPLY ATTACHED TO IT A REPLY TO CUSTOMER. SO THAT IT CAN BE SHOWN TO KAYAK. THIS IS FACT PLEASE DON'T MIND! SOMEONE NOT BEING FRIENDLY? PUSHING FOR SOME SCORE AN EXTRA LOAD ON SOME ONE??? YES. PLEASE CONSIDER, WHY THAT SURVEY DISAPPEARS, REMOVED, DELETED, OR MAKING MORE NUMBER-SCORE-FOR OWN EFFICENCY?"
Positiv: "Too upset to remember."
Negativ: "The airport only announced a 1 hour delay (instead of 5:10 pm it was posted at 6:10 pm) but the truth that we departed at 9:20 pm. At the end I lost a bag from my 3 piece luggage that they have charged me for the extra piece at a frustrating $302 USD :("
Positiv: "The movies and food"
Negativ: "The seat arrangement 2-2-2 sometimes could bother when we were sleeping"
Negativ: "Jeddah terminal was one of the worst. There was no WiFi service at the terminal. In flight Service was ok. Bathrooms were terrible at Jeddah airport."
Negativ: "The way they delt with the issue of flight delay, it was unprofessional"
Negativ: "Lit to take off more than 20 minutes"
Positiv: "Comfort, service."
Negativ: "I NEVER write reviews but HORRIBLE SERVICE HORRIBLE CREW overall would NOT recommend."
Negativ: "Delayed flight Bad captain Turbulences"
Negativ: "The captain waited for complete one hour saying that he is waiting for some passengers, is it allowed to delay a flight for one hour just waiting for someone?!?!?"
Negativ: "No entertainment, crowded with less flight attendants,"
Negativ: "Luggage check in slow"
Negativ: "Food could have been better but otherwise the flight was amazing"
$40.00 check in fee if not checking on line, even though we ALL have to check in at counter too. 2.50€ for a water, but at terrible exchange rate for Huf. Uncomfortable at best for 6 hours. Zero entertainment. Crew are nice😃
Diesmal ging das Einchecken wesentlich schneller. Ob das damit zu tun hatte, dass die Einreiseanmeldung nicht mehr abgegeben werden musste oder ob es tatsächlich besser organisiert war, kann ich nicht mehr feststellen. Insgesamt aber erheblich reibungsloser als früher.
Obwohl der Flieger Verspätung hat, lässt man die Leute nach dem Einchecken in der Kälte auf der Terrasse stehen. Da löst sich dann der Unterschied zwischen Priority und Nich-Priority in Wohlgefallen auf. Das könnte man auch anders organisieren, jedoch wird aus Kostengründen scheinbar immer darauf verzichtet.
Das Einchecken in Kiev eine Katastrophe. Das Personal völlig überlastet und ohne Wissen um die erforderlichen Dokumente. Einige Passagiere sind deswegen nicht mehr rechtzeitig in den Flieger gekommen. Das muss unbedingt besser werden!
Beim Einchecken eIne Minute zu spät online eingecheckt und pro Person 40 EURO zahlen müsssen. Ganz mieser Service. Nie mehr WIZZ Air. Auch Der Bergamo Airport ist eine Abzocke. 3 Tage Parking für 53 EURO
Die Pünktlichkeit von Wizzair ist überragend.
Positiv: "Direkter Flug und freundliches Personal!"
Negativ: "Das Priority boarding klappt von Memmingen aus nie. Alle werden durcheinander eingecheckt und geboarded. Das Gepäck kommt dann auch nie unter Priority Gesichtspunkten. Lohnt sich also nicht, den Aufpreis zu bezahlen."
Positiv: "On time"
Negativ: "We got sanatizer when boarding which was so small like a stamp, useless"
Positiv: "The flight was fine"
Negativ: "Let me know by mail to check in before I got to the airport and save me 35 euro"
Positiv: "The offert of 5 euro discount on Duty Free products when you buy some food over 6 euros."
Positiv: "It was enough fast"
Negativ: "Too much money for nothing service."
Positiv: "The food options were amazing and the wine was very nice!"
Positiv: "Fast and smoothy check in"
Negativ: "After arrival to budapest not platformy ready and waiting over 10minutes"
Positiv: "Everything went exactly as it should with any flight - check-in (long queue, but multiple desks open so it didn't take long for everyone to check-in on time), boarding (swift and efficient), operation (no technical issues, no unpleasant experiences, flight departed and landed on time) & plane (fairly new and clean aircraft)."
Negativ: "Not being connected to a jet (boarding) bridge, despite the aircraft being parked right in front of the terminal, next to one of these connecting bridges. We had to take the bus circle the terminal for what felt like an unnecessary expense-cutting choice made by Wizzair."
Negativ: "Larger leg room"
Positiv: "Boarding took forever and we were an hour late"
Negativ: "Start boarding time 30min before it is set to fly instead of doing when we are supposed to take off"
Negativ: "WizzAir's service. The flight had an 8 hour delay due to bad weather, while Tarom had a flight on the same route, under the same circumstances, and managed to fly to and from Valencia within a much more acceptable 2 hour delay."
Negativ: "Ein gekaufter und bezahlter Sitz für unser Kind wurde trotz Bestätigung auch noch an einen anderen Passagier verkauft. Erst unsere Forderung, die Stewardess solle uns dann eine schriftliche Bestätigung geben, dass unser bezahlter Sitzplatz nicht zur Verfügung gestellt wurde, führte dann dazu, dass f"
Positiv: "Die Crew war nett, war aber ein Billigflug und von daher echt top."
Negativ: "Flight was over booked"
Positiv: "One of the very rare on-time, efficient and smooth flights with Wizzair. Check-in was fairly quick and incident-free, despite some of the other passengers reporting problems with the procedures and the staff. Boarding was quick and the flight actually arrived 10 minutes earlier than scheduled."
Negativ: "As usual, the cabin crew is adequately polite, but not overly friendly, the food & beverage range is mediocre and overpriced at best and the entertainment is virtually non-existent."
Negativ: "Weirds sounds near first rows -- like compressor working or something"
Positiv: "Prices on in flight purchases"
Negativ: "Boarding was ridiculous, check in lady had no idea what an infant is and how their own app works. Suggested us to use the e-gate with an infant and angrily put us at the back of the cue. The infant wanted to breastfeed..."
Negativ: "The seats are cramped and you have to pay for snacks and water"
Positiv: "I did not had a seat"
Negativ: "I did not had a seat"
Negativ: "Die Crew hätte andere Passagiere an lauten, ständigen Gesängen hindern können"
Positiv: "die Sitze waren recht komfortabel.. das Flugzeit war neu & dementsprechend sauber.."
Negativ: "bei jedem Flug gab es Verspätung.. das bedeutet zusätzliche Wartezeiten und anschließende Verspätungen.. beim Boarding war das Personal gestresst und gereizt.. wir wurden durch das Gate gelassen und musste. dann im Gang zwischen Gate und Flugzeug ALLE 20-30 min warten.. absolut unlogisch und chaotisch.."
Negativ: "Der online Check in war im Vorfeld nicht möglich. Daher MUSSTE ich vor Ort einchecken. Das hat nochmal 43chf extra gekostet. Die langen Wartezeiten beim Sicherheitscheck waren unnötig und 2separate Schlangen für priority Fluggäste und regulär auch völlig unnötig und nervig. Die Infos dazu nicht gut."
Positiv: "Flight left on time and arrived 15 mins ahead of schedule, staff was polite"
Positiv: "The flight was on time, even though it left with almost 30 mins' delay (despite the fact that boarding was complete with a few minutes before the schedule take off time)."
Negativ: "Seat comfort - the seats are tied with Ryanair for worst comfort (rigid and very cramped). Worst of all, though, as with Ryanair - seat allocation. Please, stop this "even though you're travelling together, you may be seated separately unless you pay to choose your seats" nonsense. It's ridiculous!"
Positiv: "Price of ticket"
Negativ: "Seats are terrible."
Negativ: "Application instruction on baggage hande king and que to boarding."
Negativ: "The flight was delayed for 40 min"
Positiv: "On time without any delay"
Positiv: "Kind stevards clean plane no delay"
Negativ: "More comfortable seats but this is low cost company :)"
Positiv: "Schnell und unkompliziert mit freundlichem Personal"
Positiv: "Kar nichts"
Negativ: "Stehlen Sie die Tasche und den Laptop und zahlen Sie den Lohn der Tasche und die war richtig 40 x 30 x 20 cm und die Tehme war unfreundlich Scheiße Firma"
Positiv: "I liked how the crew on the plane worked. Very nice."
Negativ: "I didn't like the tedious boarding process when we were all herded into a very confined space. Also there was a cabin baggage issue that came up that might have been avoided if the new policy would have been made more obvious during the ticket purchase process."
Negativ: "1. The check in was delayed and very chaotic. 2. The landing was horrible 3. The plane was not comfortable ."
Negativ: "The flight was delayed and there was even no information about it. Gate number was changed after boarding time and we didn’t hear any appologize not even receive some meal vouchers or food on board. We arrived more then 1 hour later- I can not evalute this as a good service."
Positiv: "i was able to use their app to download my boarding pass so didn't need to look for somewhere to print my boarding pass while abroad, boarding went well, flight was good and crew was good, seat was comfortable, so overall i was pleased with everything. Thank you for a good experience."
Negativ: "Everything was good"
Positiv: "Freundliches Personal."
Negativ: "Auf einigen Flügen gab es bisher Verspätungen."
Positiv: "Personal freuundlich aber überfordert nachdem am checkin einige passagiere saier wirden.....flug gut zeiten pünktlich.. Sitze eng und alt, kein inkl. Sandwich wie bei anderen billugfliegern.. aber ist ok. Handgepäck musste in frachter, an bord war aber noch genug platz."
Negativ: "Oline Check-in reine abzockfalle, bin ein jahrelanger billigfug user,ständig fehlermeldung beim tagelangen versuch am laptop oder mobil, war nicht möglich.., auch andere passagiere hatten das problem. Mussten dann exzra zahlen!!!"
Positiv: "Flugpersonal war sehr freundlich und das Flugzeug sauber."
Negativ: "Flug hatte Verspätung - sehr häufug bei WizzAir. Sitze sehr unbequem und wenig Beinfreiheit"
Negativ: "Obwohl recht zeitig mit dem Boarding begonnen wurde, konnte erst mit 55 minütiger Verspätung gestartet werden. Begründung gab es glaub keine. Etwas zu trinken auch nicht."
Negativ: "Extra charges. £35 to check bags in"