Worst Airline in Customer Service and no respect for passengers traveling even in Business Class. Lost Baggage and missed connection with no help from agents
Turkish Airways setzt Standards, im positiven Sinn! 😊
Einfach TOP! Service und Qualität werden großgeschrieben..und in BLOCKSCHRIFT 😉✔️
Unterhaltung könnte besser sein
Super Verflegung / Service. Mit top internationalen Kinofilmen/Musik zum sehen oder hören während des Fluges individuell für jeden einzelnen Fluggast. 30 kg Gepäck bei jedem Flug inclusive. Sehr gute Preis Leistung.
Really enjoyed flying on Turkish Airlines. The flight was full but the seats were comfortable, the airplane modern and good entertainment. The food selection could be a little better but all in all the flight was very good.
Positiv: "Hallo ich habe bezahl über meine Kreditkarte Flugticket trsbzon München leider haben sie geld genommen aber nicht bestätigt über Email oder SMS weil sie mich immer geschreiben das ist mit die Karte Problem also hab das wegen andere flug gebucht möchte die geld zurück danke für Bearbeitung soyygit iveta.."
Negativ: "Bestätigung fehlen"
Positiv: "Nice seat I got."
Negativ: "I could not buy extra luggage at airport. They asked me for 470dollars as extra weight. Then my luggage has still not come in my hands :("
Negativ: "Beinfreiheit hätte etwas mehr sein dürfen."
Positiv: "Wir waren mit dem Service an Bord und auch am Flughafen rundum zufrieden. Begeistert waren wir von dem Essen an Bord."
Positiv: "Nette Crew, gutes Essen"
Positiv: "Everything. They were polite fast and never condescending to passengers."
Negativ: "I could of wish they would have been a little more stern with some passengers."
Positiv: "THY has premum service compared to the other flight companies"
Negativ: "Bording at Atataturk airport was only weak point. It was directed by boarding assistants to leave our seating places at our gate and they performed additional passport and boarding pass control. We stayed in line for 20 minutes and after that it was allowed to take our seat at gate again."
Positiv: "Sehr gut"
Negativ: "Alles ok"
Negativ: "Nice and smooth journey"
Negativ: "The best Airlines All things werde perfekt."
Positiv: "Sitzabstand in der Economy ist gut. Essen ist gut. Sehr schönes Holzspielzeug für die Kleinen. Staralliance Lounge (wenn man Zugang hat) macht die Reise nach Istanbul wert."
Negativ: "Ätzende 5 Stunden Aufenthalt im Flughafen Istanbul... Nix zu tun, nichts zu sehen. Kein Spielplatz für Kinder (ausser in der Gold-Class Lounge). Boarding auf dem Rollfeld und über die Treppe sollte bei Linienfliegern nicht sein. Häufige mutwillige Zerstörung meiner Rimowa Aluminumkoffer durch das Bodenpersonal: Dellen, Löcher, Kratzer (was zu langen Auseinandersetzungen nachträglich führt)."
Positiv: "Sitzabstand in der Economy ist gut. Essen ist gut. Sehr schönes Holzspielzeug für die Kleinen."
Negativ: "Relativ altes Flugzeug ohne nennenswerte Ausstattung war für den kurzen Flug von 2 Stunden gerade so Ok. Keine individuellen Bildschirme. Boarding auf dem Rollfeld und über die Treppe sollte bei Linienfliegern nicht sein."
Positiv: "Dining, crew service, cost of international business class lie flat seat less than half of what the others would have cost. In spite of the weaknesses, would fly again."
Negativ: "Chaotic boarding scene at Istanbul-Ataturk airport. Comfort of the lie flat seat on the 777 less than optimal: thin sleeping pad. Lounge at IST crowded, dirty."
Positiv: "Courteous and helpful crew"
Negativ: "My seat was broken. Entertainment system was non responsige and expressly slow. Couldn’t hear anything from the earphones."
Positiv: "Sehr angenehmer Flug, trotz kurzer Flugstrecke bestes Unterhaltungsprogramm sowie Verpflegung !"
Positiv: "Smooth flight. Food was better than flight out of NY. Very tasty. Terrific crew."
Negativ: "Seat was a bit cramped but this was a coach seat so my expectations were not high. Aircraft was smaller than first flight so seats were also smaller."
Negativ: "Connecting flight wss unreasonably late and they lied about luggage being loaded onto the flight. One of the bags is completely missing in the system. Waste of time and too much trouble"
Negativ: "Mannschaft ok, Technik veraltet"
Negativ: "10 Stunden Verspätung in Entebbe, 2 Anschlussflüge in Istanbul verpasst! Crew von Entebbe desinteressiert und muffig.Keine Entschuldigung und Entschädigung!! Crew nach Stuttgart besser und freundlicher. In Stuttgart Ankunft 23.15 anstatt 13.55. Beide Maschinen veraltet, Unterhaltungstechnik von Entebbe funktioniert gar nicht, kein Bemühen der Besatzung, auch Bordtechnik im Airbus nach Stuttgart völlig veraltet! Keine Weiterempfehlung!"
Positiv: "Leider war mein fernsehrbildschirm beschädigt"
Positiv: "Flugpersonal hilfsbereit, Essen nicht so gut (Nudeln mit viel Sahne-Pamp - arme Vegetarier!"
Negativ: "Enge Sitze - Und: ZU VIEL WERBUNG AUF DEM BILDSCHIRM!!! NERVIG!!! Auch der LEGO-Film ist zu laut und nervt irgendwann - warum machen das nicht mehr die Stewardessen? Dann kann man schauen oder NICHT, wenn man das ganze schon kennt! Zwei Ausstiegs-Treppen wären hilfreich gewesen, saß ganz hinten."
Positiv: "Good food great service friendly staff also flight was 30 minutes delay we landed our destination on time they make time on the air. I always flight with Turkish airlines I recommend to any one I"
Positiv: "Service was amazing, great communication and food/drinks was nice! Entertainment was great."
Negativ: "Seats are close together not a lot of leg room if you are tall lile myself. Also need more bathrooms the lines were long. Seats dont recline too far back for a long flight makes it difficult."
Positiv: "Boarding staff were very kind The flight took off on time"
Positiv: "Good entertainment, movies ,etc... Helpful crew"
Negativ: "Very long lines and delayed boarding"
Negativ: "Always 1.5 hour late. The airport management does not care about international flight delays!!!"
Positiv: "Das Essen war gut. Bequeme Sitze und gute Beinfreiheit."
Positiv: "Turkish airlines gibt sich Mühe, in Economy an Business Class Standards heran zu kommen. Rosen auf der Toilette, Speisekarte, viele Filme und Musik zur Auswahl... Leider bleibt der Platz aber doch eingeengt, und die Sitze eng. Aber der Preis ist gut! Ich kann Türkisch Airlines nur empfehlen."
Positiv: "Service in person and on the phone - really appreciated the 800 line - was excellent. I found competent and confident and kind people at every interaction. All online and all other tech was spot on. The on-board experience was painless and full of nice touches."
Negativ: "Nothing comes to mind."
Negativ: "Need More premier economy seats"
Negativ: "1. Flight late from Berlin to Istanbul. 2. That's mean missing my next flight from Istanbul to Riyadh. 3. I add extra baggage in TKL Airport : my original bag is 23 kg I have until 32kg, The extra baggage was 20kg, So I pay 247 Euro each extra kg 19 Euro. 4. In Istanbul airport they said your next flight tomorrow at 20pm. 5. I have important meeting in morning and my jop in the evening. 6. They changed my teket from turkish airline to Saudi airline 4.00pm, That's mean no different. 7. I ask about my baggage in turkish airline deck they said don't worry every thing will be okay. 8. I ask for hotel they said you have to make visa cost 60 dollars and you know I have to pay taxi and Chang money... Pla Pla, Actually this is not respecting and very bad organization. 9. I didn't make visa and stay from that time until 3.pm in primum lungs. 10. I went to Saudi airline deck to take my boarding. 11. They said you have extra baggage, I explain them that I payed already to turkish airline. 12. They said you have to go back to turkish airline deck about this extra kg's. 13. I did going back to them they said we cannot do anything, leave one bag here and we send the other one later. Actually this stupid airline and this stupid employee's dealing with me like a stupid, all my time I walk every where in that stupid airport, they just gives me orders and I have to follow like it was my mistake. 14. I showed my alfursan membership to Saudi airline deck and they helped me. 15. When I arrived to Riyadh my baggage wasn't there, this is mean that this stupid turkish people that the have to work on barbcue and haircut, but airports jop needs professional people. That's was my first and last flight with them."
Positiv: "Toouch screen yeaaa :-)"
Positiv: "Everything on the plane was good. For once, we flew business class and we enjoyed the experience."
Negativ: "The food was great."
Positiv: "Everything on the plane was good. For once, we flew business class and we enjoyed the experience. However we were not given priority boarding at Istanbul and then had to wait in the cold corridor until allowed onto the aircraft."
Negativ: "Good food"
Positiv: "Everything fine; However the business lounge in Istanbul felt overcrowded and I had difficulty getting on to Wifi."
Negativ: "Food excellent and interesting, personnel were helpful & friendly"
Positiv: "I don't like flying but this was quite pleasant"
Negativ: "Food was good, entertainment also."
Negativ: "Lack of communication and unfriendly crew."
Positiv: "Gutes service, gutes essen und gute in-flight entertainment."
Negativ: "Abflug von Istanbul verspätet wegen Flughafenverkehr."
Negativ: "Didn't get to travel. Will never fly Turkish Airlines again."
I like the first Pat of the flight - from Tpa to Frankfurt Germany. However, the flag from Germany to Tel Aviv was a complete disaster. The states were completely uncomfortable, there was no entertainment or anything to be used for entertaining, the food was horrible, and the worst part we were sitting in the airplane on the ground for over three hours waiting due to luggage issues. During that time, it was extremely hot, the plane was completely full, they didn’t offer any water or anything to help us “survive” this.
A cheap cheese sandwich not good, I didn't accept it
We booked round trip from SFO to HAM. In general all went well, but checking in for the last leg, from Frankfurt to sfo, wasn’t possible in advance online, for unclear reasons. The gate agent at HAM was also unable to do this for us, such that we had to speak at the gate in Frankfurt to try to get seats and boarding cards. This was of course a source of unnecessary stress…
Leider gibt es heute für unsere Business Class Gäste nichts zu essen! Die Stewardessen schämten sich, die Eco feixte!
just had delays and gate change
Crew ,boarding was good .
Expected A320neo as per the booking, got a 28 years old A321. Still no food service. Not impressed at all this time by Lufthansa.
Leider wurde unser Gepäck vom Mumbai Flug nicht auf den Basel Flug gebracht, so dass wir ohne Gepäck in Basel ankamen. Auch wurde diese Information wohl erst spät nach Basel gebracht,da wir dort ewig auf unser Gepäck gewartet haben bis wir informiert wurden. Das trübt den ansonsten sehr guten Flug.
I love flying Lufthansa, but to tel Aviv it not so good, to many orthodox Jewish very loud…
Leider hatte die Lufthansa nicht genug Verpflegung an Board. Dies war schon auf dem Hinflug der Fall. Bereits ab Reihe 19 konnten die vegetarischen Speisewünsche nicht mehr bedient werden. Sehr schade bei einem 3,5 Stunden Flug, wenn man das Essen gedanklich eingeplant hat.
Exzellenter, professioneller Service.
Like: The flight attendants Do better: be on time. You informed us of a 25 minute delay…..that turned into over an our….probable cause - under staffed baggage handling to load the plane. In Newark we waited in excess of 30 minutes to see our luggage so we could transfer to our next domestic connection. Result - missed connection. Probable cause - under staffed or poorly functioning baggage handling.
Positiv: "Flug war ok"
Negativ: "Parken auf Aussenposition. Obwohl kaum Flüge stattgefunden haben. Keine Treppe zum Aussteigen. 10 bos 15 minuten gewartet. Gepäck kamm dann 40 Minuten nach Landung am Band an. Unakzeptabel. Keib Wort warum. Passagiere sind offensichrlich nicht so wichtig"
Positiv: "Die Crew war nett. Der Sitz war bequem."
Positiv: "nicht angetreten"
Negativ: "verfallen lassen - nach Köln war es billiger als nach FRA"
Negativ: "unkkomfortable C Class"
Positiv: "Customer service by the crew"
Negativ: "Lufthansa still charges full price like usual, but on a 8+ hour flight to serve a cat size meal of pasta soaked in some pesto sauce is unacceptable! Thank god I had lunch at Frankfurt before departure! Covid-19 should not be an excuse for lack of services! I work for a company which falls into the Essential business category and despite the pandemic we NEVER EVER compromised with the top quality of our product! I am so dissatisfied with Lufthansa and what they have become, pale shadow of a great company, very sad...."
Positiv: "Piloten sehr nett gesprochen"
Negativ: "Aus und Einsteigen besser organisiert von Crew nochmals Durchsage"
Negativ: "The food was overcooked for dinner and breakfast was a veggie wrap which was soggy and strange. Bring food with you!"
Positiv: "The crew did a good job dealing with so many customers and in one instance was able to resolve a minor conflict with seat way backs."
Negativ: "The seats should be fixed to prevent them from going back as far as they do. With space so small as it is, it is unnecessary to have them go back so far if at all. The food was poor, especially the cold egg and pepper sandwich at the end. My guess is that they were suppose to be heated which would have made them much better but the crew decided to give them out cold."
Negativ: "Flight was delayed in Frankfurt due to technical issues. That was fixed, but ended up missing the flight to Minneapolis. Lufthansa provided vouchers to hotel and shuttle to the hotel (holiday inn express) and back to the airport. We stood out in the cold for 45 mins but the shuttle did not show up. Ended up taking Uber to the hotel only to find out their shuttle service does not start in the morning before 5:30 am. They booked me on a 6 am flight with 5:45 boarding time. The hotel scheduled a taxi to pick me up at 3:30 am to make back to the airport on time. I ended up spending $70 and I’m totally exhausted. I wished I just stayed at the airport. Not to mention the quality of the hotel accommodations is less than average. Very disappointed with how this whole situation was managed."
Positiv: "The crew was awesome, super funny, excited, and helpful."
Negativ: "The seat was incredibly uncomfortable."
Positiv: "Crew war nett"
Negativ: "Passagiere wurden umgesetzt"
Positiv: "Es gab wieder Getränke"
Negativ: "Neuer Sitzplatz Mittelsitz bei fast leerer Maschine (zuvor Gang Notausgang Reihe)"
Negativ: "Verpflegung fehlte kpl"
Positiv: "Alles prima Sehr guter aufmerksamer Service"
Positiv: "The seats were very spacious and we were fed on the flight!"
Negativ: "In flight entertainment."
Positiv: "Freundliches Bordpersonal"
Negativ: "Essen wurde kalt verteilt, auch in Business class recht enge Sitze"
Negativ: "Schlechtestes Bordessen seit Jahren. Alles vollkommen geschmacklos. Chicken Curry richtig schlecht, wie es gut geht zeigt United. Ein vertrocknetes Brötchen als Beilage dass eigentlich niemandem mehr angeboten werden kann."
Positiv: "Comfort crew"
Negativ: "The flight was delayedgoo"
Negativ: "Internetverbindung war vergleichsweise langsam"
Positiv: "Crew very good"
Negativ: "Could not check in online or get seat reservations in advance (other flights for journey allowed us to choose seats when we booked flights). This meant we were sitting separately and groundstaff suggested we were on standby, which we definitely weren't! Very irritating and unnecessary."
Negativ: "Flug war 4 Stunden verspätet"
Positiv: "Sehr freundliche und zuvorkommende Crew"
Positiv: "Grundsätzlich guter Lufthansa Standard"
Negativ: "KEIN WiFi... wir haben 2019, richtig?"
Positiv: "Neues Flugzeug, gutes Angebot an Bordunterhaltung, sehr freundlicher und angenehmer Service"
Negativ: "Nichts zu beanstanden"
Positiv: "Sauberes, neues Fluggerät"
Negativ: "1. Dauernder Gatewechsel. Zweimal wurde das Gate gewechselt und zwar nicht mal auf derselben Ebene, sondern sogar in einem anderen Terminal und der Flieger hatte auch noch mehr als 1 Stunde Verspätung. 2. Das Essen war für eine Businessclass und einen mehr als 2 stündigen Flug eine echte Zumutung. Kalte und geschmacklose Vorspeise."
Negativ: "Die Koffer wurden einfach nicht verladen, da kein Platz mehr war. Und das zu Weihnachten."
Positiv: "Es gab gutes Essen und außerdem mehrfach etwas zu trinken Das Personal war sehr zuvorkommend"
Negativ: "Flug war verspätet"
Negativ: "2,5 std. Verspätung; kein Bodenpersonal am Flughafen in Berlin. Keine bzw. überfüllte Busse auf dem Weg in die Stadt."
Negativ: "Das Sicherheitspersonal am Flughafen war extrem unfreundlich und provozierend, und äußerst familienunfreundlich."
Positiv: "Great staff. Impeccable service. Nice flight."
Positiv: "Das Personal war sehr zuvorkommend jung und wirklich nett! Alle Ansagen im Flugzeug waren ausführlicher und netter als für gewöhnlich"
Positiv: "Smooth flight. Friendly staff"
Negativ: "Ac leaking water on my head. The seat not working properly, I had push it upright with my own hands to get it to be upright."
Positiv: "Although the flight to Frankfurt was delayed for more than an hour they made special arrangements to get on time to the next flight."
Positiv: "Lufthansa is always high quality"
Negativ: "I dislike how one must stow the entertainment system so early before landing"
Voir avis précédent qui regroupe les deux vols
Es gab einen Snack und gute Getränke. Besser Service als bei manch anderer Airline
The flight that you gave us, JQ7 from Melbourne did not exist. Therefore we had to stay in Melbourne for another 24 hours and find another new route and flights to return to Heathrow. All a strain and stress. Your service to us for the return journey useless. So far, I have not found that you have corrected any of your failings and therefore it could also happen again to others tomorrow, next week, or next month. The return journey was a total disaster.
Baggage drop-off könnte schneller sein, die FlugbegleiterInnen könnten freundlicher sein
Positiv: "Crew was great, on time flight, clean plane."
Negativ: "Entertainments options were shockingly few. Honestly have not been on a plane recently with so few and limited options of TV series and movies. I was extremely surprised. Wish I had know and I would’ve had more options for my family."
Positiv: "Crew was great, very responsive and hospitable!"
Negativ: "more lunch choices, especially choices without dairy products."
Negativ: "Das ich jetzt noch nicht in nRennes bin sondern in Amsterdam hängen geblieben bin."
Positiv: "Crew was nice and pleasant"
Negativ: "Flight very late"
Positiv: "Top sympathische Crew"
Positiv: "Die Crew war nett."
Negativ: "Die Kabinenklimatisierung hat man nicht in den Griff gekriegt. In dem Bereich wo wir saßen war es sehr kalt und zügig, so dass wir und trotz mehrerer Decken erkältet haben. In anderen Bereichen haben sich die Gäste über zu hohe Temperaturen beschwert."
Negativ: "Die Lauf Wege sind zu lang aus Amsterdam."
Positiv: "Freundliche und aufmerksame Crew."
Negativ: "Sitze in der Business Class etwas durchgesessen."
Positiv: "Service, entertainment and comfort - all very good. Really enjoyed the extra legroom in comparison with other airlines."
Negativ: "Just the AC was way too cold and they are not providing any blankets nor pillows"
Positiv: "The service crew was very nice"
Negativ: "Entertainment was broken so no movies etc. No pillows and no blankets because they ran out. Freaking cold during the flight. No vegetarian meal nor snacks."
Negativ: "Es war gute service im Flug. Ich fliege wieder mit KLM."
Negativ: "Stornieren des Flugs. Keiner fühlt sich zuständig und der Kunde wird mit Arbeit und Kosten allein gelassen"
Positiv: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Negativ: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
Positiv: "Cabin facilities"
Negativ: "They didn’t bring one of my bags"
Positiv: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Negativ: "Pay attention to passengers."
Positiv: "Like the overall KLM experience"
Negativ: "Food could have had better quality and the stewardess served it all at once versus in the various courses."
Negativ: "It was a connection flight from Manchester via AMS to HAJ. Transfer time in Amsterdam (offered by KLM) just 1 hr - so my baggage hasn't arrived in HAJ, at least one day delay! At airport HAJ I've heard that's usual that baggage can't arrive in one our! So I didn't understand why this flight was offered by KLM!"
Positiv: "was a standard flight, in a standard quality - nothing bad"
Positiv: "The crew were really helpful with people who had tight connections because of the delayed flight"
Negativ: "I wish they had WiFi"
Negativ: "alles gut"
Negativ: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
Positiv: "On time and friendly crew"
Negativ: "Boarding needs improvement"
Negativ: "The flight was cancelled and had to be rerouted on United Airlines."
Positiv: "pünktlicher Flug Sehr nettes Personal Gute Verpflegung"
Positiv: "They considered my reguest of vegiterian food."
Negativ: "I have no complaints."
Negativ: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Positiv: "Unterhaltungsprogramm guter Service"
Negativ: "schon besser im Flieger gegessen"
Positiv: "Entertainment options."
Negativ: "Service was poor, seat did not recline, and the food was terrible."
Positiv: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Negativ: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Negativ: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
Positiv: "Excellent service. A meal , drink and a coffee included which we were not expecting."
Positiv: "Das Flugpersonal war freundlich, sehr aufmerksam und fürsorglich. Es gab genug zu trinken und gute Auswahl. Über eine Kleinigkeit zu essen freute ich mich auch sehr. Es war ein entspannter, angenehmer Flug. Danke vielmals."
Negativ: "Dass der Flug sich verspätet hat, hat mich persönlich nicht sehr gestört. Wenn aber jemand danach weiter fahren muss, oder einen Termin deshalb verpasst, könnte etwas nervig sein."
Positiv: "Board-Crew war sehr nett und das Essen + Getränke war natürlich auch sehr gut."
Negativ: "Leider muss man sagen dass das Boarding zu lange gedauert hat und manche Probleme mit dem Anschlussflug hatten. Noch dazu kummt dass mindestens 5 oder 6 Personen ihren Koffer nicht mehr bekommen haben unteranderem auch eine Freundin von mir was natürlich sehr ärgerlich ist."
Positiv: "Friendly crew."
Negativ: "So many people on a 747!!"
Positiv: "The boarding was easy and you didn't have to wait inline for that long"
Negativ: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."
Positiv: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Negativ: "Cramped seating."
Positiv: "The attendants took great care of us. Super smooth flight."
Negativ: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
Nettes Personal! Filmauswahl war nicht gut
Positiv: "Amazing crew,spacious seating and great service."
Positiv: "Good food and efficient service"
Negativ: "Noisy plane made the entertainment system less audible"
Negativ: "Charged me 330$ for 1 baggage I don’t know for what and supervisor very rude."
Positiv: "Nice crew"
Negativ: "The waiting time in the cold area just in front of the door of the plane."
Positiv: "Crew was great!"
Negativ: "Seat comfort was awful. No seat pocket to put even a small bottle of water or a few personal items."
Positiv: "Staff broke my kids stroller"
Negativ: "No blankets on the flight no headphones no bassiinets for little babies"
Negativ: "Need more spacing between seats"
Positiv: "better and more food"
Negativ: "emirates saves up on food and snacks, etihad is much better in that sense"
Negativ: "The food ahould be better"
Positiv: "I did not realize the flight was a Fly Dubai plane until I got to the airport. I intentionally bought Emirates Airline ticket so that I did not have to go Fly Dubai. Fly Dubai just plain sucks."
Negativ: "Make it clear this is a Fly Dubai flight and not Emirates. I feel deceived and cheated."
Negativ: "Flug fiel aus!"
Positiv: "Flug fiel aus"
Negativ: "Flug fiel aus! Auch Monate später warten wir auf eine Erstattung . Die abgeschlossene Versicherung weigert sich zu zahlen. Fadenscheinige Begründungen"
Positiv: "We were pleasantly surprised at the roominess of the aircraft. We went expecting cramped spaces, but this was comfortable, even for a nearly 7 hour flight."
Negativ: "Nothing really."
Positiv: "Helpfulness of checkin staff, as I was running late due to a traffic accident."
Positiv: "was good"
Negativ: "the person for checking and giving the boarding passes logged me with my passport while i was supposed to be checked in with my Emirates ID, and that caused a conflict in kuwait airport"
Positiv: "Seats with extra leg room were good"
Negativ: "You van only buy food and drinks when the crew do their service rounds of which there were 2 on a flight of nearly 6 hours. 2 toilets for over 200 customers meant long queues in the narrow corridor. Staff were very rude when I asked if I could order a drink. You can pay for entertainment which is fine but you need to have wired earphones with you."
Positiv: "Staff was great. Smooth flight"
Negativ: "Did not want to check my luggage and was 2 pounds over. Now my brand new bag has a 6 inch slash in it."
Positiv: "Perfect crew"
Negativ: "Flight not in time and as its operated by fly dubai we are only allowed for one water otherwise you should pay"
Positiv: "I tried to rebook the flight but it did not go through . I’ve booked a new ticket insted so kindly advice the process of refund."
Positiv: "Flydubai does a great job overall. Food pre-ordered was decent--they've improved things."
Negativ: "The little kid behind me who kept kicking the seat back."
Positiv: "I had to stay forceibali at Dubai overnight they did not give my boarding pass earlier."
Negativ: "Also flight attendant did not serve water or snack in time we had to call attendant many times."
Positiv: "I liked the seats which were good"
Negativ: "The thing which was not good was food, no pillows and flight was not on time."
Negativ: "Still stranded in airport!!! Weather condition is fair and all other flights left and only Fly Dubai delays without explanation"
Negativ: "The flight delayed for 1:40 minuets. The staff changed my seat wich I choosed when I booked."
Positiv: "Nothing to mention here."
Negativ: "I booked my flight with Emirates and their flights were good, food and crew was awesome. But I got surprised when flying back from Delhi, ground staff told me to board with Fly Dubai instead of Emirates. Why I wasn't got notified while booking the flight that there will be multiple airlines flight?"
Positiv: "Sehr geehrte Damen und Herren! Wir haben hier in Dubai Danke ihrer Mitarbeiter in Wien sehr große Schwierigkeiten ! Folgendes Problem ! Mein Mann Herr Elier antonio Mercedes Shephard ist Staatsbürger der dominikanischen Republik, wir haben bei emirats angerufen und die Information bekommen das er kein Visum braucht wenn sein Pass 6 Monate gültig ist und er nicht länger als 1 Monat in Dubai bleibt, Wir haben nur eine Woche gebucht und der Pass läuft bis 15.10.2021,, Also alles okay,, Beim CheckIn in wien fragte die Dame nach dem Visa, worauf wir ihr genau oben angeführtes erzählten! Sie sprach mit einem Kollegen und sagte ja da müsse sie nur etwas anderes in pc eintippen und der Pass ja passt! Und schickte uns in den Flieger nach Dubai !, Hier angekommen, keine Chance alle Abteilungen bis 02 Uhr in der Früh probiert. Eine Dame meinte dann , morgen Sonntag um 11 Uhr wenn wir am Flughafen bleiben können wir ein Touristen Visa beantragen. 1) ich rief in unserem Hotel an das sie dem Chefermittler sagen er braucht nicht weiter auf uns warten und wir kommen erst morgen wenn alles gut läuft. 2) wir füllen den Antrag für das Visa aus und buchen ein Hotel am Flughafen in Dubai ! Entstandener Schäden bis hier her, 1 Nacht im Hotel € 439;- Transferkosten € 86;- den wir nicht in Anspruch nehmen konnten Nacht im Flughafen Hotel mit Visa dhs. 1483,60 Abendessen und Frühstück am Flughafen € 120 ,- Taxi zum Hotel wenn morgen alles gut geht - den Preis weis ich noch nicht !, Von den Unannehmlichkeiten hier spreche ich gar noch nicht ! Grausiges Flughafen Hotel usw,,,, !!! Verlust eines Urlaubstages !, Ich bitte Sie umgehest sich mit mir in Verbindung zu setzten für dieses Chaos meine Wohlverdienten Urlaubs ! Mit freundlichen Grüßen Heidi schmerold Elier antonio Mercedes shephard Sehr geehrte Damen und Herren! Wir haben hier in Dubai Danke ihrer Mitarbeiter in Wien sehr große Schwierigkeiten ! Folgendes Problem ! Mein Mann Herr Elier antonio Mercedes Shephard ist Staatsbürger der dominikanischen Republik, wir haben bei emirats angerufen und die Information bekommen das er kein Visum braucht wenn sein Pass 6 Monate gültig ist und er nicht länger als 1 Monat in Dubai bleibt, Wir haben nur eine Woche gebucht und der Pass läuft bis 15.10.2021,, Also alles okay,, Beim CheckIn in wien fragte die Dame nach dem Visa, worauf wir ihr genau oben angeführtes erzählten! Sie sprach mit einem Kollegen und sagte ja da müsse sie nur etwas anderes in pc eintippen und der Pass ja passt! Und schickte uns in den Flieger nach Dubai !, Hier angekommen, keine Chance alle Abteilungen bis 02 Uhr in der Früh probiert. Eine Dame meinte dann , morgen Sonntag um 11 Uhr wenn wir am Flughafen bleiben können wir ein Touristen Visa beantragen. 1) ich rief in unserem Hotel an das sie dem Chefermittler sagen er braucht nicht weiter auf uns warten und wir kommen erst morgen wenn alles gut läuft. 2) wir füllen den Antrag für das Visa aus und"
Negativ: "Wo service"
Positiv: "The time when we reach Baku good time to check in hotel"
Negativ: "4 am is too early you should be in airport at 2 so have to leave home 1.30 so no chance to sleep before"
Negativ: "I didn't expect everything to need paying for, even water, considering we spent 6 and half hours in the air with FlyDubai, I had the wrong currency and a non credit card, so even though I was desperate for water I was not aloud one as I couldn't pay for it, the crew just said "sorry", so I went a few hours really uncomfortable"
Positiv: "It was a short quick flight."
Negativ: "It took a long time to check in and they lost my son's luggage."
Negativ: "Kein Essen oder Getränke ausser zum Kaufen, keine Bordunterhaltung während den 5 Stunden Flug, enge Sitze.."
Negativ: "12 hours waiting in the airport without any reason! At the end they told us that they had no crew ready!!! During this waiting period they issued coupons for 1 toast bread with cheese and 1 soft drink !! To redeem the coupon was very humiliating !!! They did even appologize !! On the plane the crew was very rude, after all this wait an old lady wanted to change her seat for more leg room, they forbid her and asked her to pay for it , when she got upset they threatened her to drop her off the flight in a very rude way.... i will never go with flydubai again."
Negativ: "The crew was incredibly rude. One flight attendant yelled at me to take my seat even after i told him the seat was wet. He insisted the plane didn't come from anywhere so it could not be wet. I showed him how it was so wet that it soaked my pants and told him it smelled like beer. He seemed annoyed i was bothering him and said he would replace the seat cushion. It took ten minutes before he replaced the cushion. When he did he threw it over the seatbelt preventing me from bucking up. I told him the arm rest and side of the plane were sticky from whatever had spilled. He ignored me and walked away. Another attendant came by and told me to buckle up before landing. I explained the situation that I did not have access to the belt to her for the second time and she rudely told me to move my seat. When I requested a new seat before the flight the first attendant told me no that was the seat I had paid for. Ignoring the fact that I had also paid for a dry seat. Now when the flight is landing my safety suddenly became a priority. Its safer to say I will not be recommending this airline."
Positiv: "It was on time, which is always a good thing!"
Negativ: "The check in agent was not very helpful. He said, "Would you like window or aisle?" I said, "Window please". He says, "there are no windows. I can give you an aisle." I said, "but you asked me if I wanted a window." He said, "you are too late" (as though it's my fault... but I was one of the earlier ones at check-in and was not able to check-in online!). He continues, "I can give you an aisle in row 23". I say, "okay". Then after I leave the check-in counter and look at my boarding pass it says I have seat 11B. Neither window or aisle! In addition, I flew this flight as part of an Emirates ticket and it was not cheap, and yet the FlyDubai segment did not include a meal."
Positiv: "No entertainment or beverages served."
Positiv: "As always, arriving home after two weeks away on an international trip is thrilling. The trip is SO LONG."
Positiv: "All the notifications"
Negativ: "Your notifications"
Positiv: "Seats are comfortable."
Negativ: "My in-seat entertainment did not work."
Positiv: "The seats are very bad. There was a problem between the navigator and the passenger because of the seats"
Positiv: "FlyDubai knows customer service. I would have given 15 stars out of 10 if it let me. I flew economy but was treated like first class. I will only book with FlyDubai for all trips. See you guys next month when I return to Dubai."
Positiv: "40 me on the flight knowing that that my connecting flight was cancelled stayed in Dubai for a day and a half without anyone helping me because I did not fly with Emirates to Alexandria horrible service customer service no one held I would never fly with this company ever again. Martha milagros Rivera"
Positiv: "offers transit areas"
Negativ: "not comfortable ..time-chairs. 1- chairs- hard and tight . 2- time-late always. not on the time like we are comming in 2 houers before debarture and waiting 2 or 3 houers more gust to inter the air plain.and take off.exp time to flay 1 .writen in the ticket take of effectlvely at 2 or 3 .this is haben to me in the last time i flay with this air line. 3- entrance suddenly changed. exp wrtin 11 in the ticket chang to 3 in the air port. and this openion for most people who tray flay d. thanks for your attention."
Negativ: "The best service"
Positiv: "Not much actually, apart from being able to get home."
Negativ: "Charter behaviour on a long distance flight? Well that is a new low in airlines. Well maybe except from Delta. I guess i can be happy that the crew did not drag people out and i managed to travel safely. That being said, having to pay for everything including water, snack (let alone food) or entertainment on a long distance flight is at least, excuse my French, a dick move. Not pleasant in any way."
Positiv: "Controls were not responsive on the screen and often had to press a few times to get to a selection of a movie, etc especially on the flight fr USto Dubai"
Positiv: "Absolutely nothing,"
Negativ: "The seat was soaking wet due to faulty air conditioning. The screen was broken so I did not enjoy the TV that I paid for. Many of the menu items were not available."
Negativ: "I had an emergency and wanted to delay my flight, but they asked me to pay for a penalty that was almost the tickets prices."
Positiv: "The flight, crew members, pilots were amazing. Take off and landing couldn't be any smoother."
Negativ: "This is second time I land in zone B, terminals F. The worst terminals and airport treatment by the staff ever. You can never get a complete answer or help, staff most don't care about your concern. No help can be assisted in any way possible. Few of the staff are professionals and know what their job is, others not at all. Bathrooms are disgusting, I have 12 hour layover, to sit in a lounge I need to pay 120$ , just to sit on a proper chair. In short you have money they welcome you, you don't , too bad find your way they don't care. Very over rated airport. Should be considered one of the worst, or maybe this terminal is made for unnecessary people, when their entrance phrase clearly states Dubai connecting the world. Connecting nothing. Simple money transfer isn't available, in case of emergency you need money, too bad sit yourself down and do nothing. Once again very over rated, and I will publish my review in all travel guides."
Positiv: "Cheap flight"
Negativ: "Very uncomfortable"