Lost my luggage and it has been two days
I liked that my family got to sit together and the location of our seats. The food quality was terrible. I did not eat the dinner, the boy in front of our seats got sick after eating the food. My tv did not work for the first 2 hrs and then it did come on. The flight attendants did not provide the headphones for any of the passengers in our area, so it didn't matter if the TV worked because I wouldn't be able to hear anything. When we got off the plane in Frankfurt we had to take the stairs off rhe plane and then take a bus to the terminal. Waited 10hrs for the next flight to Vilnius and then it was cancelled the last hour and half before the flight. We scrambled to try to get an alternative. We got on a wait list for a flight to Riga, Lativa that night. Fortunately, we were confirmed for boarding but had separates seats and we have small children. We were able to talk to the passengers nearby and they gave up there seats for us. Finally arrived after midnight in Lativa to find that our luggage was lost, apparently the attendant for Lufthansa in Orlando checked in our bag incorrectly and gave us the wrong person receipt tag. They are attempting to find our luggage which is apparently on it way to a town in Germany. We had to take the transportation bolt and be driven from Riga to Vilnius which is 3hrs and finally arrived in Vilnius at 5:30am. So yes, the flight was a disaster and probably our worst trip ever with Lufthansa. I don't think we will be traveling with Lufthansa again. It's a shame because I believe we're trying but they all seemed flustered and forgetful, maybe overworked. I do hope things can change in the future.
Boarding war einfach nur Chaos 😔
We thought we were booking Lufthansa with more room but found out both ways were with United . We were going on a 10 day cruise with 9 stops. United never put our bag on the initial plane and never got it to us. We are home still without our bag. I would definitely NOT recommend them. They ruined our dream vacation.
I flew in Tourist priority, it was great.
Angenehmer Flug, sympathische Crew
Like: The flight attendants Do better: be on time. You informed us of a 25 minute delay…..that turned into over an our….probable cause - under staffed baggage handling to load the plane. In Newark we waited in excess of 30 minutes to see our luggage so we could transfer to our next domestic connection. Result - missed connection. Probable cause - under staffed or poorly functioning baggage handling.
Positiv: "Die Crew war nett. Der Sitz war bequem."
Positiv: "Flug war püntlich"
Positiv: "Desinfektionstuch an Board erhalten."
Negativ: "Freundlichkeit einzelner Crew-Mitgliwder."
Positiv: "Nette Crew, bequemer Sitz. Leckeres Sandwich"
Negativ: "WLAN dürfte doch auch gratis möglich sein ;-)"
Negativ: "Seats in economy were very uncomfortable, almost no cushion in any of the seats or the seat backs. Would not recommend Lufthansa for long haul."
Positiv: "The crew did a good job dealing with so many customers and in one instance was able to resolve a minor conflict with seat way backs."
Negativ: "The seats should be fixed to prevent them from going back as far as they do. With space so small as it is, it is unnecessary to have them go back so far if at all. The food was poor, especially the cold egg and pepper sandwich at the end. My guess is that they were suppose to be heated which would have made them much better but the crew decided to give them out cold."
Negativ: "Die Sitze der Business-Class im LH A340 sind einfach nur unbequem. Das können andere Airlines besser."
Positiv: "Die Crew beim Boarding wie immer akkurat und freundlich. Leider gab es in der Eco nur ein Glas Wasser, was diesmal aber nicht kundgetan wurde (oder ich habe geschlafen und hab das nicht gehört). Danach war aber auch keine Motivation mehr vorhanden die ausgegeben Plastikbecher anzusammeln. Man sollte die einfach im Netz des Vordersitzes reinstecken. Naja ...."
Negativ: "Verspätetes Boarding früher ansagen."
Positiv: "The crew and snacks"
Negativ: "They take the headphones about an hour before landing which isn’t ideal."
Positiv: "Ruhiger Flug - in time"
Negativ: "Zu früh :-)"
Positiv: "MAN-MUC & MUC-CPH via LH. Business class. LH Businesss class is middle seat of 3 is empty and larger amounts of baggage plus you have access to lounges. Both planes flew and arrived reasonably on time, which is what I look for.And I got all the Business Class extras."
Negativ: "Security at Manchester was very slow - long enough make me ill from standing in one place too long. But then I was well looked after. The meals on both flights were identical; I don't think it can be a big problem to correct that. I took a long time to get accepted by the WiFi in the two lounges."
Positiv: "The crew was great! I was much more comfortable this trans-Atlantic flight coming home than when I flew over beginning my trip. The hot towels are always a special treat and the wide selection of free beverages. Thank you Lufthansa!"
Negativ: "It was not noted that I had a gluten allergy even though I had requested special meals online. I had to ask the flight attendants during the first meal to bring me that option. After that, all was great! My personal entertainment screen was not working properly for about an hour in to my flight."
Positiv: "Crew was competent"
Negativ: "The plane was hot the entire flight"
Positiv: "The crew was very nice and efficient, even though there seem to be only two of them."
Negativ: "Seats did not recline, and it is hard for those of us trying to sleep after connecting from a trans-Atlantic flight."
Positiv: "Tolles Personal"
Negativ: "Leider sehr unruhiger Flug, starke Kurven, viele Vibrationen"
Negativ: "wasserflaschen und cola bûchsen"
Positiv: "The crew was really nice."
Negativ: "There were some delays, my luggage didn't arrive to final destination I might receive it only tomorrow and also a lot of gates change."
Positiv: "Seat was OK"
Positiv: "Great crew and all were pleasant and attentive. Best airline I have flown."
Positiv: "Sehr freundliche und zuvorkommende Crew"
Positiv: "Grundsätzlich guter Lufthansa Standard"
Negativ: "KEIN WiFi... wir haben 2019, richtig?"
Positiv: "Wir sind First Class geflogen, hatten Sitze in der Mitte nebeneinander. Trotz des streckenweise holprigen Flugs hatten wir es sehr bequem. Freundlichste Betreuung während des gesamten Fluges. Wegen der Kaschmir-Krise wurde der Flug umgeleitet und dauerte ca 40 Minuten länger. Wir konnten den buchstäblich erstklassigen Service also länger nutzen. Die Flugbegleiterinnen hatten in der Ausnahmesituation alle Hände voll zu tun. Wir haben uns trotzdem bestens betreut gefühlt."
Negativ: "Das laktosefreie Menü war nicht auf First-Class-Niveau."
Positiv: "Neues Flugzeug, gutes Angebot an Bordunterhaltung, sehr freundlicher und angenehmer Service"
Negativ: "Nichts zu beanstanden"
Negativ: "Unpünktlich, Frankfurt mega unfreundlich Security Check!!!"
Positiv: "Boarding ist schnell erfolgt"
Negativ: "- Der Flug war 20min zu spät - Als Verpflegung gab es nur ein crosaint aus der Tüte - der Sitz war so durch gesessen das ich ein Metallgestell im Rücken hatte - Das Flugzeug war schon vom älteren Semester"
Positiv: "A320neo. Gut gelauntes Bordpersonal trotz verzögerter Abreise und später Ankunft"
Negativ: "Kommunikation der Verspätung am Flughafen. Recht plötzlicher Gatewechsel trotz absehbarer Verspätung. Zu wenig Vorfeldpersonal für zeitgerechte Verladung"
Negativ: "Das Sicherheitspersonal am Flughafen war extrem unfreundlich und provozierend, und äußerst familienunfreundlich."
Positiv: "Personal war sehr freundlich"
Negativ: "Sitzplatz wurde ohne Nachfrage abgegeben Gürtelschnalle mit Kaugummi versehen Boarding wegen scanvorgang und Türöffner extrem langsam"
Positiv: "Lufthansa are excellent. Makes the US carriers look awful in comparison. Good seats, great service, on time, zero complaints."
Negativ: "Some of the other passengers were annoying"
Positiv: "Red wine was OK, passed on the free sandwich as last time it didn’t agree with me"
Negativ: "Flight was over an hour late and no compensation from the airlines."
Positiv: "Pünktlich gestartet und alles in allem ganz okay"
Negativ: "Super altes Flugzeug"
Positiv: "Service in cabin"
Positiv: "Personal freundlich und aufmerksam. Flug pünktlich."
Positiv: "Enjoyed the legroom even though we flew Economy class. Good selection of free movies. Crew was friendly and accommodating."
Positiv: "on time no hassle"
Negativ: "nothing in particular"
Positiv: "Kind wurde von Flugbegleiterinen unterhalten, gut verpflegt Flugpersonal war sehr freundlich, sehr aufmerksam, besser geht kaum"
Positiv: "Lots of legroom, friendly crew, and they serve sandwiches! Asked for water after takeoff and they gave it to me without hesitation! I would definitely recommend them!"
Negativ: "I can’t find anything to complain about."
Negativ: "Der Flug ist nicht pünktlich gestartet. Informationen kamen sehr spät. Bis zum Zeitpunkt des eigentlichen Boardings war der Flugstatus pünktlich. Aus nicht ersichtlichen Gründen wurden bereits zuvor Flüge von LH und EW nach MUC annulliert. Erst gegen 21 Uhr erfolgte die Snkündigung dass 21:45 die neue Abflugszeit wäre. Gestartet ist die Maschiene dann um 22:05 Uhr. Die Kommunikation war sehr schlecht, das Bodenpersonal schloss bis zuletzt keine Annulierung aus."
Positiv: "The cabin crew was very friendly and professional. The food was good too. The flight was right on time."
+ Es war ein angenehmer Flug trotz Verspätung. - Die Toiletten waren gehen Ende des Fluges absolut ekelerregend aufgrund von Unfähigkeit mancher Fluggäste anständig auf die Toilette zu gehen.
Positiv: "Die meisten Crew Mitglieder waren nett"
Negativ: "2-4-2 Sitzreihen"
Positiv: "The flight was okay."
Negativ: "- I had to pay extra for lunch and (alcoholic) drinks. - The pasta was overpriced and tasted like nothing - At the destination we had to wait for 35mins in the plane, before we could get out."
Negativ: "Air Canada changed our seating on day of travel. I had ordered tickets over a month in advance and scheduled seating for my wife and I on our 3 leg flight. Air Canada changed our seating on the 1st and 3rd leg and we were no longer sitting together."
Negativ: "There needed to be vegetarian options."
Positiv: "Guter Service"
Positiv: "On time and new plane"
Negativ: "Nothing much"
Negativ: "My seat wouldnt stay reclined. I spent the hole flight pressing the button back. During the night I needed the assistance of the flight atendent. I had to press the button three times so that anyone could come to me. Didnt find the crew very willing to repeat some needed information about the food too. The airplane was full and simply there werent enough toilets for this amout of people there. Honestly, it was a terrible experience."
Negativ: "fragte man sich leider auf diesem Flug. Keine Monitore mit den Infos zum Flug (wo sind wir, wie lange dauert es noch, etc...) Kannte ich so noch nicht. Bordpersonal war sagen wir mal nicht unfreundlich, mehr aber auch nicht. Höflich, zuvorkommend und aufmerksam ist anders. Der Flug ging von Berlin. Es lag also auf der Hand, dass sehr viele Fluggäste deutsch als ihre Muttersprache haben. Das störte die Flugbegleiterin aber nicht. Sie sprach ein so schnelles und undeutliches Englisch, dass sie nicht bis gar nicht zu verstehen war."
Positiv: "Space, food and entertainment"
Negativ: "It was late 20min"
Positiv: "Flight attendants were very nice"
Negativ: "The vegan food made me very very sick for a few days. Also the lunch was a chicken cup of noodles with a turkey sandwich. No vegan option. My luggage got left in Toronto."
Positiv: "I loved everything about this flight, from take off to landing. Our pilot was amazing and he flew so smoothly esp at landing."
Positiv: "nice crew, very attentive"
Negativ: "no movies, charge for food"
Positiv: "The seats were large with lots of legroom even in regular economy"
Negativ: "The departure was delayed 75 minutes. Boards at the airport were not updated quickly. My entertainment system did not work but everyone else's did. The cabin crew wasn't very friendly"
Positiv: "The extra seating room on the plane"
Negativ: "The booking times from kayak to air canada did not match. Air canada shows times in hundred hours and kayak shows them in am/pm."
Negativ: "This was a terrible flight. We were delayed and rerouted to Toronto but not given enough information. We spent an average for an hour waiting for take off each time."
Positiv: "Alles gut, wie erwartet. Cool, dass Internet im Angebot war."
Negativ: "Klar, die Flieger werden immer enger... aber für die Umwelt ist es schon besser, wenn dafür weniger Flieger starten also beklage ich mich auch nicht so sehr drüber. Am Besten wäre es, wenn es mehr Züge gäbe für solche kurze Strecken."
Negativ: "First flight was delayed so I missed my connection to Brazil, was left stranded in Toronto for 24h without a hotel or restaurant voucher."
Negativ: "Seats for connecting flight were given away before connecting flight boarded and rescheduled flights didn’t provide purchased level of service"
Negativ: "no entertainment"
Negativ: "Delay luggage for 6days and luggage claim takes long time."
Negativ: "No video screens for entertainment. If you want to use in flight entertainment, you need to download the Air Canada app prior to boarding."
Positiv: "The food and the crew"
Positiv: "Das Boarding und die Durchführung waren super. Das Personal sprach Französisch. Nicht alles wurde auf Englisch wiederholt. Getränke wurden NUR EIN MAL angeboten. Essen hat Geld gekostet - nicht gut. United Airlines hat zwar auch essen Gegen Geld angeboten, aber hat mindestens 3 Mal von sich auch Getränke angeboten. Also von sich aus."
Negativ: "Kaum Beinfreiheit. Essen nur gehen Geld."
Negativ: "We were walking towards our seats near the end of the aircraft when this flight attendant stopped us from loading our hand luggage in the overhead bins. She made us stuff them under the seats in front of us. There was space im the overhead bin, but there was a bunch of stuff that belonged to the cabin crew. Rude."
Positiv: "Well organized and stress-free flow of people/services."
Negativ: "No power outlets in coach. On a 10 hour flight you would hope the airline could afford to let people charge their phones. Food was ok but not great."
Positiv: "Very nice plane, great service and smooth flight."
Positiv: "Nothing special."
Negativ: "Not apply."
Positiv: "Pleasant crew"
Negativ: "No leg room, very uncomfortable"
Positiv: "The new airplane 787 is really a nice airplane"
Negativ: "The flight delayed 1:45, making me lose my connection"
Positiv: "Dieser kurze Flug verlief schnell und komfortabel. Es gab Internetzugang am Board, der gut funktionierte."
Positiv: "The price."
Negativ: "When someone has a terrible experience with a single individual it's just an anomaly. When it came to our experience it's easy to see that it's systemic and come from the top down in that company. The lack of customer service training is apparent. It was rampant and the overall feeling was just plain rudeness exuding from every team member. I'll never fly Air Canada again."
Positiv: "Good price for flight ticket"
Positiv: "der sessel ist wie ein altes economy-sessel, das essen ist schöner angerichtet, und es gibt mehr platz"
Negativ: "leider ist die standard-economy-klasse viel enger geworden"
Positiv: "Flights all deprt s and arrived on time which allowed us to make our connections. A bonus is the flight attendant was pleasant Air Canada Concierge was a real help this entire trip"
Negativ: "Our luggage did not arrive with us."
Positiv: "Service and pricing presented a good value to cost ratio"
Negativ: "The sound quality of the onboard entertainment is shameful espwcially for thisi day and age. The image quality wasn't great either."
Positiv: "Flight arrived early and I had a 4 hour layover. I was able to quickly get onto an earlier flight, and I was even upgraded to a better seat."
Negativ: "Losing my bag, someone took it by mistake, but all turned out well."
Positiv: "Nice interior. Free movies."
Negativ: "Air Canada is always delayed."
Positiv: "The ice cream and the one woman in customer service that actually seemed to care."
Negativ: "My husband and I were flying to Italy, on the first leg of our flight neither of our screens worked so we had six hours with no entertainment. They gave us a card to make it up to us but (wisely) don't tell you what it is for. It turned out to be for 10% off your next flight if you book it through their website within a year. Useless. On our return flight we were delayed on the tarmac for over an hour with no air conditioning, they originally said they were waiting for a signature but then said that there was something wrong with the engines that help us take off, then the cabin filled with a fuel smell, then they said they had brought the wrong item for the repair and we were waiting for the correct one. When we finally took off my husband's screen didn't work yet again and this was a 9 hour flight. The flight attendant said that some of the screens hadn't worked for a while ( probably cheaper to hand out useless discounts than to fix them.). We received another 10% off card, which we cannot combine or transfer, again useless. We missed our connection because of the delay, they booked us on another flight but because they didn't tell us that we had to pick up our luggage or where (it was on a different carousel than the rest of the luggage from our flight) and that we had to go through customs we (and many others) missed that flight too. We finally got a flight out the next morning and they put us up at a hotel. We both had to miss another day of work and it was quite an ordeal. My husband's screen worked for almost all of that last flight before it seized up. We didn't bother to report it that time since another 10% off coupon wasn't going to do us any good. Overall it is concerning that Air Canada doesn't seem to be maintaining their planes in optimal condition and that their idea of compensation involves them making even more money from me. Never again."
Positiv: "I was last on the plane. The crew was welcoming."
Negativ: "Not very clean bathroom. Not unusual for airplanes."
Positiv: "The boarding process onto the plane in Barcelona was excellent. I also find the Air Canada crews to be very professional and the food was good."
Negativ: "The seats are very tight and the overhead bins are only large enough to hold one roll-on bag. Also you have to download an app in order to have any entertainment."
Negativ: "They didn't let me board because I changed the original return ticket paying with a different credit card (still mine)...although they processed the payment and sent me a confirmation ticket"
Positiv: "Nothing in particular. We got here safely. That's good."
Negativ: "1 bathroom for long flight. Ridiculous. Very tight and uncomfortable seats. No pillows, blankets, food and drink service only 1 time in long flight and all food is purchased. Basically, an exercise in human torture for 5+ hours. Should not be permissible to treat people this way."
Negativ: "An hour delay and mix up at which loading gate. Received ten minutes of free wi fi as compensation. Food would have been better as wi fi didn't work."
Positiv: "The crew members were very attentive and welcoming."
Negativ: "Like last year both flights going and returning had long delays making the boarding experience really poor."
Negativ: "Six hours stuck at an airport with no where to get decent food and ended up sleeping on the floor. There should not be a stop to flights at night time."