Mejor el servicio a los dominicanos
Es gab einen Snack und gute Getränke. Besser Service als bei manch anderer Airline
A heads up on filling in an e-ticket prior to flight departure would have been helpful.
being a flight attendant and using spécial fare I apreciate being treated equally to the other pax, the fact that the crew, when I informed them of my status, went to check if I had a good seat ( no one beside me, to be able to get good rest.) Those are important gestures towards the person. I look to more flights with KLM
Listening covid restrictions and following them is completely nonsense. Avoid touching others? How when plane is full and everybody who pass around touchs me. Keep distance?? How???? Avoid walking in the plane but also wash your hands regularly with soap and water? How? I should avoid walking but at the same time you want me to wash hand regularly? It means i have to walk up and down. What is regularly for you? Every 15mins? Every hour? Every day? It is so stupid what you are telling that my brain stops to work.
Baggage drop-off könnte schneller sein, die FlugbegleiterInnen könnten freundlicher sein
Positiv: "Everything perfect and arrive to destination on perfect time."
Negativ: "All positive."
Positiv: "The crew was professional & friendly"
Negativ: "Food was terrible honestly, entertainment system didn't work on 1st flight."
Positiv: "Impressive service... amazing crew, very friendly and professional"
Negativ: "Boarding was crazy. Could not everyone in the gate area."
Negativ: "Everything was good"
Negativ: "KLM crew exceed our expectations"
Positiv: "The crew was amazing, flight on schedule and good entertainment."
Negativ: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Negativ: "Das ich jetzt noch nicht in nRennes bin sondern in Amsterdam hängen geblieben bin."
Positiv: "Top sympathische Crew"
Positiv: "Just as I expected. And I made my last connection easily."
Positiv: "Die Crew war nett."
Negativ: "Die Kabinenklimatisierung hat man nicht in den Griff gekriegt. In dem Bereich wo wir saßen war es sehr kalt und zügig, so dass wir und trotz mehrerer Decken erkältet haben. In anderen Bereichen haben sich die Gäste über zu hohe Temperaturen beschwert."
Negativ: "Die Lauf Wege sind zu lang aus Amsterdam."
Positiv: "Freundliche und aufmerksame Crew."
Negativ: "Sitze in der Business Class etwas durchgesessen."
Negativ: "Staff rude and short"
Positiv: "The friendliness of the crew"
Positiv: "Service, entertainment and comfort - all very good. Really enjoyed the extra legroom in comparison with other airlines."
Negativ: "Just the AC was way too cold and they are not providing any blankets nor pillows"
Positiv: "The service crew was very nice"
Negativ: "Entertainment was broken so no movies etc. No pillows and no blankets because they ran out. Freaking cold during the flight. No vegetarian meal nor snacks."
Negativ: "Es war gute service im Flug. Ich fliege wieder mit KLM."
Negativ: "Stornieren des Flugs. Keiner fühlt sich zuständig und der Kunde wird mit Arbeit und Kosten allein gelassen"
Negativ: "They left my bag off the plane. Ridiculous."
Positiv: "Good for both."
Negativ: "Bigger seats."
Positiv: "It was all fine"
Negativ: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Positiv: "Overall KLM experience is good"
Negativ: "Food quality was mediocre for a business class flight."
Negativ: "It was a connection flight from Manchester via AMS to HAJ. Transfer time in Amsterdam (offered by KLM) just 1 hr - so my baggage hasn't arrived in HAJ, at least one day delay! At airport HAJ I've heard that's usual that baggage can't arrive in one our! So I didn't understand why this flight was offered by KLM!"
Positiv: "was a standard flight, in a standard quality - nothing bad"
Negativ: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Negativ: "alles gut"
Positiv: "Crew was nice and efficient"
Negativ: "Economy seats don’t recline enough."
Positiv: "On time and friendly crew"
Negativ: "Boarding needs improvement"
Positiv: "pünktlicher Flug Sehr nettes Personal Gute Verpflegung"
Positiv: "Unterhaltungsprogramm guter Service"
Negativ: "schon besser im Flieger gegessen"
Positiv: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Negativ: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
Positiv: "Good comfortable seat with extra leg room. Pleasant crew."
Positiv: "Gaps between seats are very narrow."
Negativ: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Positiv: "Nothing to mention"
Negativ: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Positiv: "Crew was excellent -kind nice and very attentive"
Negativ: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
Positiv: "Shirt flight but well catered, boarding was efficient and quick."
Negativ: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Negativ: "Very slow service at checkin, was not even available when I arrived at the airport"
Positiv: "The crew was efficient. Flight left on time. Food and wine served."
Negativ: "No entertainment."
Positiv: "Das Flugpersonal war freundlich, sehr aufmerksam und fürsorglich. Es gab genug zu trinken und gute Auswahl. Über eine Kleinigkeit zu essen freute ich mich auch sehr. Es war ein entspannter, angenehmer Flug. Danke vielmals."
Negativ: "Dass der Flug sich verspätet hat, hat mich persönlich nicht sehr gestört. Wenn aber jemand danach weiter fahren muss, oder einen Termin deshalb verpasst, könnte etwas nervig sein."
Positiv: "Board-Crew war sehr nett und das Essen + Getränke war natürlich auch sehr gut."
Negativ: "Leider muss man sagen dass das Boarding zu lange gedauert hat und manche Probleme mit dem Anschlussflug hatten. Noch dazu kummt dass mindestens 5 oder 6 Personen ihren Koffer nicht mehr bekommen haben unteranderem auch eine Freundin von mir was natürlich sehr ärgerlich ist."
It's a systemically dysfunctional Air Line. Considering my past experience with Air Canada and my most recent flight from New Orleans to St Johns Newfoundland and back, I will never fly with them again.
Very bad service. Never came with drinks. Flight attendants were at the back laughing.
+ Es war ein angenehmer Flug trotz Verspätung. - Die Toiletten waren gehen Ende des Fluges absolut ekelerregend aufgrund von Unfähigkeit mancher Fluggäste anständig auf die Toilette zu gehen.
The staff were friendly and the plane was on time. The jack in seat 25A for sound needs to be fixed.
Positiv: "Die meisten Crew Mitglieder waren nett"
Negativ: "2-4-2 Sitzreihen"
Positiv: "The flight was okay."
Negativ: "- I had to pay extra for lunch and (alcoholic) drinks. - The pasta was overpriced and tasted like nothing - At the destination we had to wait for 35mins in the plane, before we could get out."
Positiv: "Nothing much to write home about, but I didn't worry about anything in particular during my 4hr flight from Edmonton to Toronto."
Negativ: "The crew were not too courteous, but I've come to expect a little bit of cheery happiness from them after flying porter. Not sure I'd complain about this, though. The food was the highlight. The only vegetarian option was mac-n-cheese, and it was horrid. I didn't even try finishing it."
Positiv: "It was a fairly short flight. Seats were comfortable and the entertainment system worked"
Negativ: "Flying out of long beach or santa Ana because lax is a zoo"
Positiv: "Guter Service"
Positiv: "The flight attendants were kind"
Negativ: "The entertainment selection could be better. I would have preferred in flight entertainment on my personal device via WiFi that I’ve seen on other carriers"
Negativ: "fragte man sich leider auf diesem Flug. Keine Monitore mit den Infos zum Flug (wo sind wir, wie lange dauert es noch, etc...) Kannte ich so noch nicht. Bordpersonal war sagen wir mal nicht unfreundlich, mehr aber auch nicht. Höflich, zuvorkommend und aufmerksam ist anders. Der Flug ging von Berlin. Es lag also auf der Hand, dass sehr viele Fluggäste deutsch als ihre Muttersprache haben. Das störte die Flugbegleiterin aber nicht. Sie sprach ein so schnelles und undeutliches Englisch, dass sie nicht bis gar nicht zu verstehen war."
Positiv: "Having the few inches of extra leg room in economy plus is very nice, and we got one alcoholic drink included in the extra fare paid. The crew was courteous and friendly. I did not use the entertainment system."
Negativ: "Even though we were traveling with our small dog in cabin there's no pre-boarding to make settling in easier as there is with the competition. I could not check in on-line like I can on WestJet because of my "special service" request (small dog in cabin for the usual $50 charge) Also for the extra money paid for the"upgraded economy plus ticket" there's not a sandwich or even a snack included as there is on the competition."
Negativ: "It’s mainly all good but there are never really snacks on air canada other than pretzels (and today not even that). They are still my fave airline but they could step that up a bit!"
Negativ: "Seats were cramped and toilet was wet and stinky"
Negativ: "No food options they were out of food. Crew never helped a bit when I asked for water. Landing was very scary. Delayed for nonsense reason and missed the next flight. Rebooking next flight after 10 hours they didn’t even provide any comfort other than 10 euro vauchar."
Positiv: "Crew gets excellent makes for friendliness."
Negativ: "Coffee not served with meals. Coffee came after meal was eaten."
Positiv: "Alles gut, wie erwartet. Cool, dass Internet im Angebot war."
Negativ: "Klar, die Flieger werden immer enger... aber für die Umwelt ist es schon besser, wenn dafür weniger Flieger starten also beklage ich mich auch nicht so sehr drüber. Am Besten wäre es, wenn es mehr Züge gäbe für solche kurze Strecken."
Positiv: "Once the flight left it was fine"
Negativ: "Flight was late, gate was moved and no compensation"
Positiv: "Seats were comfy, inflight entertainment was solid. Flight attendants were great all around."
Negativ: "Flight was delayed 4 hours, caused me to miss my connecting flight in Vancouver. I landed at 6pm and they told me my flight would leave at 8am the next day even through multiple flights were available to get me to portland that evening."
Positiv: "Seats were fairly comfortable. Crew on flight from Toronto to San Jose were friendly. Crew on home flight very aloof."
Negativ: "Did not know you should pre book food. They ran out. Very frustrating. Said they had breakfast food and snacks. All that was left by the time they got to our seats were chips and nuts. And they didn’t seem to care. Entertainment worked better on way back. Could not get it going on way there, even with crew assistance. Line ups for check in in San Jose were crazy. Over 40 minutes."
Positiv: "I liked how friendly and efficient the crew was"
Negativ: "I didn't like how there was no movie available to watch and/or no free wifi"
Positiv: "Das Boarding und die Durchführung waren super. Das Personal sprach Französisch. Nicht alles wurde auf Englisch wiederholt. Getränke wurden NUR EIN MAL angeboten. Essen hat Geld gekostet - nicht gut. United Airlines hat zwar auch essen Gegen Geld angeboten, aber hat mindestens 3 Mal von sich auch Getränke angeboten. Also von sich aus."
Negativ: "Kaum Beinfreiheit. Essen nur gehen Geld."
Positiv: "Food, service, seat (Business class), aircraft"
Negativ: "No internet connection"
Positiv: "I travel a lot. I have to say both Air Canada and Kayak did a excellent job to remind me via email and text message to check-in online 24 hrs before my departure, never fail. Kayak also keeps on updating me about my flight on time or not, gate number etc. As a traveler, these features are very important. keep up with the good work!"
Positiv: "My taxi driver comments that " Air Canada is terrible; I'm sorry you fly them!""
Negativ: "Nobody ever around to help you; your anxiety is through the roof just trying to get help or any glimmer of kindness! And forget the bastards refunding you!"
Positiv: "I didn't like anything."
Negativ: "I was stuck in immigration for about an hour. The screening process at this airport is so laborious. You have to wait on a bench until they call your name and they don't care if your flight is about to be boarding. I understand that immigration is necessary but they could at least have people form a queue instead of having us wait for our names to be called. I told them that my flight would be boarding in 25 minutes and they told me "Oh, don't worry, they'll just put you on the next flight". But when I got to my airline to check in, they charged me $150. I needed that $150 to pay some bills when I got back home."
Positiv: "Dieser kurze Flug verlief schnell und komfortabel. Es gab Internetzugang am Board, der gut funktionierte."
Negativ: "Flight was delayed 2 hours due to mechanical issues. Can't be helped, but made for a long day."
Positiv: "Roomy seats Clean"
Negativ: "It got a bit warm"
Negativ: "Flight was canceled suddenly. A half hour before take off with no reason given. There was no staff available to help with rebookings and it was the super bowl. I was able to pay out of pocket an additional CAD500 to get on a Delta flight that was just about to leave."
Negativ: "Flight was delayed for at least an hour."
Positiv: "der sessel ist wie ein altes economy-sessel, das essen ist schöner angerichtet, und es gibt mehr platz"
Negativ: "leider ist die standard-economy-klasse viel enger geworden"
Positiv: "Good boarding routine, I liked that you told people to wait their turn to board. Good entertainment options. We made it safe and sound."
Negativ: "Was seated next to a crying/screaming baby for the duration of the flight (5.5 hours). Also was never offered any snacks (cookies or crackers). Landing was rougher then expected."
Positiv: "On time. Clean plane"
Negativ: "Miscommunication with luggage No food included but at extra cost No entertaining at all! Only through wifi in your own device and you have to download an app BEFORE boarding for it to work but yet, no one tells you"
Positiv: "The Air Canada ground and flight crews did the best they could in a bad situation."
Negativ: "Where do I start? Maybe by saying that I'm really not a complainer. I'm really not. I know there are understandable, although not always pleasant, occurences and situations that cause or contribute to things. But this shuttle flight was a disaster of poor airline planning. The 1.5 hour flight kept getting delayed again and again and again. The assigned gate got changed 4 times and we found ourselves having to walk with our bags from one to another. It finally took off at 12:30 at night with an ORIGINAL departure time of either 8:40 or thereabouts. You're talking about a 4 hour delay. Weather? Raining, but nothing that was serious. It was just, well, raining. No explanation was ever given for the delay although, uhh, complimentary bags of pretzels were handed out. I felt bad for the ground and flight crew. They had to deal with us less-than-pleased passengers and, really, the delay was beyond their control. Which leads me to believe poor scheduling by Air Canada of available planes was a reason. It was all very, very bad and, given a previous flight 10 days ago that took 5 hours instead of the scheduled 1.5, we'll never use Air Canada again."
Positiv: "we sat on the airplane for over 3 hrs , waiting for someone to clean the waste water from the plane.! it was very alarming the lack of service , never seen anything like that before !"
Positiv: "Staff were very nice"
Negativ: "2 out of 4 of my meals were incorrect. I had asked for vegan meals and 2 of them were clearly not vegan."
Negativ: "We left late in a plane with little air, got to Nashville and had to sit for an hour on the runway in a hot plane due to hate not ready. Clearly not staffed properly as there were multiple open gates in plain sight."
Positiv: "it took off and landed"
Negativ: "multiple incorrect a/c notices by email containing incorrect information. Started with the confirmation of the original flight booking. It had the origin and destination mixed up but had the correct cities. That's impossible with the corresponding flight #'s. Called AC, they said; oh well. Then multiple notices in email of changes to times of depart/arrival/gates. Showing these email changes to A/ C Gate Staff, they said each of those 8 notices for departures or return flights was wrong info and they concluded; "oh well". They don't care, and they weren't interested in reporting the errors to IT people."
Positiv: "with more than two hours delay and they changed the gates with little or no notice."
Positiv: "None I like"
Negativ: "Crew - no one onboard seemed happy, didn't see anyone smile at all, not a happy place. Food - tasteless, for the only meal they offered transatlantic flight was total thumbs down."
Negativ: "2h and 4h30 h late"
Positiv: "Nothing in particular."
Negativ: "Initial plane had mechanical problem before we boarded, so we were delayed and sent to a different gate. Delays became incrementally longer, announcements were not as quick as they should have been -- e.g. I learned of the gate change from another passenger rather than the crew at the gate. Then, the flight we did catch was delayed in the air due to congestion at LaGuardia. AC was too cold for me. Admittedly some of these problems were well outside Air Canada's control, but the communication weaknesses were their fault."
Positiv: "The staff was so kind and outgoing! They made sure the flight went smoothly!"
Negativ: "Canada Airlines lost my luggage and I still don't have it."
Positiv: "All was good as it was not a Rouge plane."
Negativ: "Needed a bandaid as got a paper cut but it took forever for the stewardess to get me one.Had to remind her again."
Negativ: "Flight got cancelled then accommodations were extremely unorganized."
Positiv: "Despite weather travel delayed I was taken care of very well. Comfortable seats. More leg room. Friendly, calm crew."
Negativ: "We were not given the option to change our flight out from Chicago when we knew we wouldn't make the connection in Montreal due to weather."
Negativ: "No entertainment system. Very slow boarding."