Trotz zweimaliger Mail und Einstellungen im Profil war keine „dairy free“ Essen möglich :(
Weg mit der Maskenpflicht! Sonst alles gut.
Die Maskenpflicht könnte man aufheben! Ansonsten alles gut.
Dienstleistung wurde nicht geliefert wie gebucht und ich musste trotzdem Stornierungskosten übernehmen. Nie wieder.
Mehr MNS Kontrollen während des Fluges, einige Fluggäste haben Maske nicht korrekt getragen Getränke Service inkludieren. Erwarte ich mir bei einer Premium Airline
keine warmen Getränke, Wasser oder Bier nur zum Kauf
Positiv: "The crew was very responsive. The seat requires real improvement. Austrian can provide bette seat than the allowed minimum."
Negativ: "Food and seat comfort."
Positiv: "Schöner kleiner Flieger"
Positiv: "Austrian... einfach sehr pünktlich!"
Positiv: "uncomfortable seats"
Negativ: "an excellent early Sunday morning flight to Frankfurt; overnight check-in convenience for large luggage pieces and easy security access to the boarding gates"
Positiv: "The crew"
Negativ: "Leider nicht pünktlich"
Negativ: "Nothing. The plane was clean, everything was on time, and everyone was polite and professional."
Positiv: "Amazing crew"
Positiv: "Tolle Crew"
Negativ: "Abgeranztes Propellerflugzeug"
Negativ: "Sitzabstand und die Klimaanlage an den Füßen nicht so kalt stellen."
Positiv: "Freundlichkeit der Crew."
Negativ: "Die Turbulenzen. Leider nicht beeinflussbar."
Positiv: "Alles bestens gewesen. War wirklich positiv überrascht."
Negativ: "Fällt mir nichts ein"
Positiv: "Friendly crew"
Negativ: "Boarding was a little off because we had to wait longer than expected for bused to bring us to plane . They should have Waited until buses arrived and then had passengers go through the gates so everyone could remain seated at the gate and not wait 20 minutes while standing."
Positiv: "The flight attendants where good and welcoming"
Negativ: "Seats are not comfortable and there us not enough seats space (to narrow to tight), no entertainment system at all, no power outlets to charge phone / tablet etc. it’s almost 2020, airplanes must include those elements as standard."
Positiv: "Wifi onboard"
Negativ: "Wifi über paypal buchbar, aber Paypal verlangte SMS authentifizierung, was während des Fluges logischerweise nicht ging."
Positiv: "Food was good. Plane was good."
Negativ: "Night flight should turn off light. Staff was not skillful and professional."
Negativ: "Pünktlich abfliegen, schnelle Gepäckabwicklung, wenigstens noch eine salzige Alternative zu süß"
Positiv: "Excellent crew, delicious Austrian wine, only a short flight so only some nibbles to eat which was fine."
Negativ: "Seat wasn't the best, quite hard on the middle back."
Positiv: "Catering in business toll"
Negativ: "Verspätung. Leider jede Woche mittlerweile"
Negativ: "30min late arrival. Still was ok."
Negativ: "Gepäck könnte nicht an Zielort durchgecheckt werden Durchgeführt von Eurowings"
Negativ: "Keine Info über Verspätung Gepäck könnte nicht an Zielort durchgecheckt werden Durchgeführt von TAP"
Positiv: "Pünktlichkeit, Freundlichkeit des Personals am Check-In und an Board."
Positiv: "nicht viel"
Negativ: "laut , eng , klein , unpünktlich"
Positiv: "Nettes Bodenpersonal"
Negativ: "70 Minuten Verspätung auf einem 40 Minuten Flug Nicht mal die Auswahl zwischen süß und salzigem Snack"
Positiv: "Everything from boarding, service on board, disembarking--- easy and efficient--polite and friendly"
Positiv: "Um diese Zeit wird das Programm abgespult, da erlebt man selten highlights. Allerdings war die abgespulte Leistung i.O."
Negativ: "Leider war das Flugzeug sehr voll, somit war es unangenehm eng."
Negativ: "Alte Maschine. Ein Stück abgepackter Kuchen"
Positiv: "It got me where I wanted to go, non-stop, for a reasonable price."
Negativ: "The economy seats seem to be narrower than they are on other airlines."
Positiv: "Not much."
Negativ: "Baggage fees and unclear policy during booking with Kayak."
Negativ: "Flug ist ausgefallen"
Negativ: "Maschine ist 40 Minuten zu spät nach Berlin gekommen, in Summe 100 Minuten Verspätung, das Bodenpersonal war dann zu wenig um mit der Verspätung halbwegs umgehen zu können."
Positiv: "Dass es nur eine Stunde Verspätung war"
Negativ: "Dass Swiss gebucht wurde und Austria ihn durchführte, dass die Anschlussverbindungen nicht geklappt hat"
Negativ: "das essen und Service in der Business class lässt mittlerweile immer mehr zu wünschen übrig. statt Verbesserungen wird hier anscheinend auch schon immer mehr der sparstift angesetzt."
Positiv: "I never try Austrian airlines because this trip was my first trip with them and I'll say that it's one of the best trips I ever had the airport at Vienna it's very small and easy to go anywhere you want and it's super clean and the stuff at the airport are very helpful and they all speak English and I was able to get a hotel room with walking destination from the airport and it was a very good experience overall I'll definitely recommend to anyone and I'll definitely keep them on my top list"
Negativ: "Beinfreiheit in der ersten reihe bescheiden. kein welcome drink. zuerst wird nach dem essen gefragt, serviert und dann kommt erst das Getränk. einmal wird nachgeschenkt, der rest nur nach Aufforderung. weder Erfrischungstücher werden gereicht, noch sonstige Aufmerksamkeiten. leider auch noch etwas über eine stunde Verspätung. alles in allem: bei einem 3, stunden flug in business class erwarte ich mir etwas mehr."
Positiv: "Der Flug ist pünktlich gestartet. Die Maschine machte einen ausgesprochen sauberen Eindruck. Das Flugpersonal war sehr freundlich."
Positiv: "Flight attendants were friendly, courteous and helpful"
Negativ: "Always an issue getting in/out of planes at Frankfurt. It takes a long, crowded bus ride to the terminal."
Positiv: "Everything was good"
Negativ: "Red uniforms are ok but red tights awful"
Flug hatte Verspätung, nächste Flug verpasst
No entertainment. Uncomfortable. 6 hour delay
Leider hatte die Lufthansa nicht genug Verpflegung an Board. Dies war schon auf dem Hinflug der Fall. Bereits ab Reihe 19 konnten die vegetarischen Speisewünsche nicht mehr bedient werden. Sehr schade bei einem 3,5 Stunden Flug, wenn man das Essen gedanklich eingeplant hat.
Like the service provided by the crew. I little bit of variety in the food.
Like: The flight attendants Do better: be on time. You informed us of a 25 minute delay…..that turned into over an our….probable cause - under staffed baggage handling to load the plane. In Newark we waited in excess of 30 minutes to see our luggage so we could transfer to our next domestic connection. Result - missed connection. Probable cause - under staffed or poorly functioning baggage handling.
Positiv: "Flug war püntlich"
Negativ: "Hygieneplan scheint nicht vorhanden zu sein. Boarding ohne Abstand und aussteigen unter chaotischen Zuständen. Reihen werden zum Ausstieg aufgerufen, obwohl der Gang noch völlig blockiert ist mit anderen Passagieren. Anti Covid-19-Maßnahmen scheinen hier noch ein Fremdwort zu sein. Sehr enttäuschend und beängstigend. Andere Airlines (Swiss) sorgen für ein besseres Sicherheitsgefühl."
Negativ: "Absolut kein Platz für ein kleines Handgepäck weil andere Leute rücksichtslos ihren ganzen Hausstand dabei haben und die Lufthansa es nicht interessiert, wieviel jeder da so mitbringt. Personal führt lieber Privatgespräche und beobachtet einen, wie man verzweifelt nach Platz such, anstatt zu helfen."
Positiv: "The crew did a good job dealing with so many customers and in one instance was able to resolve a minor conflict with seat way backs."
Negativ: "The seats should be fixed to prevent them from going back as far as they do. With space so small as it is, it is unnecessary to have them go back so far if at all. The food was poor, especially the cold egg and pepper sandwich at the end. My guess is that they were suppose to be heated which would have made them much better but the crew decided to give them out cold."
Positiv: "Very accommodating staff"
Negativ: "breakfast served was still frozen."
Positiv: "Planes were comfortable and well maintained."
Negativ: "Mejorar las oferta de películas abordo"
Positiv: "Reliable airline."
Negativ: "Overly strict on luggage size and weight. I’m talking about 0.1 kg difference. I was attempted twice to check the only small case I have, which is an exact fit to Lufthansa standard. Very annoying. Won’t fly LH again. British Airways is a lot better."
Positiv: "Crew was awful. Grumpy and not friendly. They hate their customers especially children."
Negativ: "This was my worst experience on any Lufthansa flights. Worst ever!"
Negativ: "das pathos"
Negativ: "On tome flight"
Positiv: "Pilotin war eine Katastrophe. Flug ungleichmäßig und die Landung total schlecht. Das. hintere Teil ist aufgeschlagen."
Negativ: "Landung und Flug"
Positiv: "Checkin, besonders am Flughafen München mit eigenem Außenterminal für die Business Class."
Negativ: "Das Essen auf dem Flug war eine Zumutung. Stewardessen, die einen dauernd anstoßen auf dem Gang sind auch nicht unbedingt das, was sein muss."
Positiv: "The crew is amazing, special food needs is covered and delicious, great service after all."
Positiv: "Spacious seating, easy access to charging plug and good movies."
Negativ: "Boarding is never fun, why not do back first?"
Negativ: "Never happened,missed flight"
Positiv: "Sehr freundliche und zuvorkommende Crew"
Positiv: "Grundsätzlich guter Lufthansa Standard"
Negativ: "KEIN WiFi... wir haben 2019, richtig?"
Positiv: "The crew was excellent and the seats are v comfortable"
Negativ: "I cant really think of anything"
Positiv: "Gute Verpflegung und Betreuung während des Fluges (Getränke)"
Negativ: "Kabinenpersonal hat sich ständig laut privat unterhalten (mein Sitz war direkt vor dem Service-Bereich...)"
Positiv: "Neues Flugzeug, gutes Angebot an Bordunterhaltung, sehr freundlicher und angenehmer Service"
Negativ: "Nichts zu beanstanden"
Positiv: "Soweit ok für die kurze Strecke"
Positiv: "Sauberes, neues Fluggerät"
Negativ: "1. Dauernder Gatewechsel. Zweimal wurde das Gate gewechselt und zwar nicht mal auf derselben Ebene, sondern sogar in einem anderen Terminal und der Flieger hatte auch noch mehr als 1 Stunde Verspätung. 2. Das Essen war für eine Businessclass und einen mehr als 2 stündigen Flug eine echte Zumutung. Kalte und geschmacklose Vorspeise."
Negativ: "Mehr als 2h Verspätung"
Positiv: "Maschine war ganz leer, Crew super nett Frühstück in MUC Lounge gut"
Negativ: "LH typisch keinen Komfort, Internet zum bezahlen, Catering mies"
Negativ: "Die Koffer wurden einfach nicht verladen, da kein Platz mehr war. Und das zu Weihnachten."
Negativ: "The temperature was too warm. With a full plane there is a need for more air circulation. The selection of movies was old, there weren’t enough new movies."
Negativ: "2,5 std. Verspätung; kein Bodenpersonal am Flughafen in Berlin. Keine bzw. überfüllte Busse auf dem Weg in die Stadt."
Positiv: "Really not many things to complain about on this kind of flight."
Negativ: "Boarding could be improved. Especially when it comes to hand luggage placement. They should definitely introduce boarding by place of seats."
Positiv: "Das Flugpersonal war total freundlich und hilfsbereit. Ausgezeichneter Service."
Negativ: "Das Boarding hat etwas lange gedauert."
Positiv: "Das Boarding hat super geklappt. An Board war das Personal sehr zuvorkommend und zum Glück hatten wir einen angenehmen, ruhigen Flug. Leider hatte mein Kopfhörer einen Wackelkontackt und der Touchscreen war schon sehr überstrapaziert."
Positiv: "Crew was amazing"
Negativ: "Flight was delayed"
Positiv: "Pünktlich gestartet und alles in allem ganz okay"
Negativ: "Super altes Flugzeug"
Positiv: "Very friendly people. Security guy helped me to get to the wifi at the airport. I could spend my waiting time very productive way sorting out my business emails:)"
Positiv: "Personal freundlich und aufmerksam. Flug pünktlich."
Positiv: "Everything was fine except for the comfort."
Negativ: "The rows were so close together it was hard to get in and out of your row. If the seat in front of you reclined, the t.v. was 9 inches in front of your face."
Negativ: "I did not like the delays over one hour delayed"
Positiv: "The crew was really good. The food was much better than my cross the Atlantic flight. There wasn’t any entertainment so I am not sure how to rate it."
Negativ: "Frankfurt airport is not very good. Why does a passenger who has cleared security in the US have to do it again in Frankfurt? It is an unnecessary requirement that causes some passengers to miss their connecting flight. I will give them a pass on clearing immigration But going thru security....no."
Positiv: "Personal sehr freundlich, Flugzeug modern und sauber, Flug pünktlich"
Positiv: "Flugpersonal war nett"
Positiv: "Das Flugpersonal war sehr freundlich, das Essen war in Ordnung, die Filmauswahl war sehr gut."
Negativ: "Leider war es sehr eng in der Economy Class und relativ laut aufgrund einiger Kinder."
Positiv: "Alles bestens"
Negativ: "Nichts zu bemängeln"
Positiv: "Die Crew war sehr aufmerksam und effizient. Sehr freundlich auch schon beim Check in. Der Flug war super pünktlich. 45 min zu früh!"
Positiv: "The service. Smooth flight."
Delay it they kept up informed
+ Es war ein angenehmer Flug trotz Verspätung. - Die Toiletten waren gehen Ende des Fluges absolut ekelerregend aufgrund von Unfähigkeit mancher Fluggäste anständig auf die Toilette zu gehen.
The flight attendants were knowledgeable and informative. Our incoming flight was delayed due to snow and ice. Once we were aboard the flight from Denver to Detroit, the pilot informed us that we needed to go to de-icing prior to lift off. He led us to believe that it would only delay our trip by 10-15 minutes. We sat on tarmac for one hour prior to lift off. I definitely appreciate the safety process of de-icing but I wish the pilot had given a more realistic estimate of time of departure.
We had to run to catch our flight. An announcement should have been made that they would wait for us. When we were departing our flight from Hfx. There was commotion became the flight attendants asked for passengers to wait that weren’t connecting to another flight,a passenger yelled out for everyone to SIT DOWN that weren’t connecting. I feel that the air craft should be exited the same way as is boarded,by zones.Also,if people are connecting then those passengers should be exited first,an announcement to suggest that people wait DOES NOT WORK. So much for social distancing!
Positiv: "Die meisten Crew Mitglieder waren nett"
Negativ: "2-4-2 Sitzreihen"
Positiv: "The flight was okay."
Negativ: "- I had to pay extra for lunch and (alcoholic) drinks. - The pasta was overpriced and tasted like nothing - At the destination we had to wait for 35mins in the plane, before we could get out."
Positiv: "The crew was spot on with there interacting with us passengers and very good doing there job"
Negativ: "Food and drinks lol"
Positiv: "Guter Service"
Positiv: "There was a problem with the aircraft in the middle of boarding, so the gate agent delayed boarding so that we wouldn't have to stay in the cold."
Negativ: "Plane was tight. Over an hour late. Bags didn't arrive."
Negativ: "The flight was as usual delayed. It has become usual scenario to loose connecting flights from London."
Negativ: "fragte man sich leider auf diesem Flug. Keine Monitore mit den Infos zum Flug (wo sind wir, wie lange dauert es noch, etc...) Kannte ich so noch nicht. Bordpersonal war sagen wir mal nicht unfreundlich, mehr aber auch nicht. Höflich, zuvorkommend und aufmerksam ist anders. Der Flug ging von Berlin. Es lag also auf der Hand, dass sehr viele Fluggäste deutsch als ihre Muttersprache haben. Das störte die Flugbegleiterin aber nicht. Sie sprach ein so schnelles und undeutliches Englisch, dass sie nicht bis gar nicht zu verstehen war."
Positiv: "Pizza was terrible."
Negativ: "No tobacco or duty free on flight. No wifi signal. Only if u rented ipad from them did u have wifi"
Negativ: "The wifi never worked and the attendant did not really care"
Positiv: "Boarding nice and efficient"
Negativ: "Breakfast options a bit limited"
Positiv: "The crew were very good. In any case, I shall fly with AC again."
Negativ: "Lining up to check in with bags. The customers were "sorted" but I finished up on a very long line with only one person serving; after 30 minutes, that person just wandered off, presumably for a break. We, on the queue waited for 15 minutes for a new person to return. When it was my turn to check in the process took no more tan 30 seconds whilst for others it had taken 10 minutes and more. Dreadful experience. The choice of entertaining films was limited on my flight; normally AC has a wide choice."
Positiv: "Great crew"
Positiv: "Alles gut, wie erwartet. Cool, dass Internet im Angebot war."
Negativ: "Klar, die Flieger werden immer enger... aber für die Umwelt ist es schon besser, wenn dafür weniger Flieger starten also beklage ich mich auch nicht so sehr drüber. Am Besten wäre es, wenn es mehr Züge gäbe für solche kurze Strecken."
Negativ: "My flight was at 6 am and I fell ill with strep throat the morning of. I had not gotten flight cancellation insurance so I had no choice but to board the flight while feeling sick. The illness got rapidly worse and before I knew it I had a fever and was nauseous and dizzy and was overall feeling terrible. For the first half of the flight I tried to sit through it, but it became too much as I was squished into a middle seat and was overheating extremely due to the fever and started to get overwhelmed and felt claustrophobic. At this point I decided that I could not wait out the rest of the flight in this middle seat so I went to talk to the flight attendants to ask to be moved to a seat with more space. Now, I had not slept at all the night before (because I had to take the bus to the airport at 2 am) and felt very overwhelmed with being so sick and so when I went to talk to the flight attendant I started to cry and told them I was feeling claustrophobic and wished to be moved to a seat with more space because I was very ill. I emphasized that I was sick and had to repeat this many times, but the flight attendants seemed to think I was having an anxiety episode even though I repeated many times that I was very sick. It took them HALF AN HOUR to find me a new seat. I spent this time standing while I felt extremely dizzy like I was going to pass out. I feel the situation was handled very poorly. Two of your flight attendants started trying to counsel me on anxiety and seemed to completely disregard the fact that I was extremely ill and that was causing me to feel claustrophobic (to put things in perspective, I spent the next 3 days unable to move from my dads couch, unable to eat anything, and had to be taken to the hospital because I could not even drink water). The illness started right before I was getting on the plane and at the time of boarding I had no idea how quickly it would get so bad. As an example of how poorly this was handled, one of the flight attendants handed me a pen and told me to "name my anxiety, and why I was feeling anxious and to write reasons that this may make me feel anxious" it was ridiculous. Here I was, about to pass out I was so dizzy and it took them half an hour to find me a new seat (I understand that the flight was very full but there were empty seats available). I kept repeating, I feel dizzy, I feel nauseous, I'm very sick, I need to sit down, please find me a seat and they spent half an hour trying to give me a therapy session on anxiety. I am extremely unhappy with this experience and feel like it was dealt with terribly by the staff on board. When a customer says I'm very ill with a fever and it's causing them to feel claustrophobic and they need to be moved to a seat with more room, the staff should not spend half an hour trying to counsel them on anxiety while the customer is standing there about to pass out. This experience made me feel like I wish to avoid traveling with Air Canada in the future."
Positiv: "I would choose this route again--I liked the timing of the flight and transferring in Toronto."
Negativ: "The kosher food was abysmal which may not have been Air Canada's fault. When a seating problem arose with an ultra orthodox man who refused to be seated next to me (a woman) the flight attendant told me, "I don't deal with that." Finally another flight attendant found the man a seat between two men."
Positiv: "On time Boarding was good Seats were decent Food was ok"
Negativ: "Seat selection during booking not possible couldn't get electronic boarding pass on return flight Movie selection limited"
Positiv: "the team helpful"
Positiv: "Das Boarding und die Durchführung waren super. Das Personal sprach Französisch. Nicht alles wurde auf Englisch wiederholt. Getränke wurden NUR EIN MAL angeboten. Essen hat Geld gekostet - nicht gut. United Airlines hat zwar auch essen Gegen Geld angeboten, aber hat mindestens 3 Mal von sich auch Getränke angeboten. Also von sich aus."
Negativ: "Kaum Beinfreiheit. Essen nur gehen Geld."
Negativ: "flight got cancelled and was put on flight 1 hour later than originally planned."
Positiv: "This time I got my choice of meal, at least."
Negativ: "Rouge's entertainment system is spotty. It's via WiFi and you must have your own device. It didn't work for many on the flight including myself. Also, you need to pay for alcoholic beverages on Rouge's trans Atlantic flights."
Negativ: "We had a 5 hour delayed flight. We received no notification that our flight would be delayed so we were stuck waiting on the airport for 5 hours, which forced us to cancel evening plans with friends that night because the flight landed in Vancouver at 3am the next morning and we didn't get to our Airbnb until around 4-5am. The crew seemed disorganized."
Positiv: "The flight was not fully booked so there was some extra space....ie empty seats"
Negativ: "The flight was 1.5 hours late in departing. Fortunately we just made our connecting flight in time."
Positiv: "I liked the entertainment options, and the USB ports that allowed me to keep my iPad fully charged."
Negativ: "The seat was not very comfortable."
Positiv: "So glad we had Your Name as a movie selection and Eagle Huntress and all those weird short films that kept me going for a long time. I also appreciated the sake."
Negativ: "Mainly that we took an extra hour by going around a volcano but I don't see how that could have been avoided."
Positiv: "Dieser kurze Flug verlief schnell und komfortabel. Es gab Internetzugang am Board, der gut funktionierte."
Negativ: "I had a window seat which had the new dimming glass rather than the pull-down shade. I kept the window at the darkest setting, and, even so, the window was so hot you could not hold your hand on it for more than a few seconds without it burning. The heat radiated so far out from the window that I needed to keep the air vent open totolerate it. Usually, when one sits in a window seat, they have the luxury of leaning against it with their pillow as they rest. The heat made this very uncomfortable, and for me, impossible. In fact, at a certain point, a stewardess came to the row ahead of me and excused herself with those passengers saying that she wanted to check the window of that row as the person sitting there was wondering is there was a malfunction in the window because it was burning hot. I spoke up and told the stewardess that the window was unbearably hot and to try to hold her hand on it. She responded, "Wow! That really IS the hot!" She said she'd check up front. She came back saying the pilot said it was because we are on the side of the plane facing the sun. We were on that side for 8 hours!! I find it hard to believe these windows weren't researched more thoroughly under all conditions, including the continual beating of the particular seasonal angle of the sun for long overseas flights! Please take this response seriously, as it truly was incredibly uncomfortable."
Positiv: "Hi, even though i had online checked in, I had to wait 45 min in the queu just to leave my luggage. The reason for this increadable long queu was the insufficient crew. There were only three people were working on the desks for three different flights. It was really overwhelming!"
Negativ: "Kiosk option wasn't supporting the baggage check policy, resulting in passenger were unable to print baggage tag and had to wait in long line over 1.5 hrs to check bag with staff. They also understated. It took me over 2 hrs to get throug check in process, not counting 45mins + through security check and custom. I had asked staff to expedite the process. C my flight was boarding. Staff could care or less and walked away. I had to run to my gate and almost miss my flight. Also, I was told that 1st checked bag was complimentary as this is a express aircraft. Staff wouldn't honor that. Come to find out as I entered the aircraft that they made many passengers do the complimentary gate check anyway. Rude and unaccompdating staff."
Positiv: "der sessel ist wie ein altes economy-sessel, das essen ist schöner angerichtet, und es gibt mehr platz"
Negativ: "leider ist die standard-economy-klasse viel enger geworden"
Positiv: "On-time and quick boarding."
Negativ: "Not enough leg room - similar to most airlines."
Negativ: "Delayed because of mechanical issue"
Positiv: "Quick easy flight"
Negativ: "Asked flight attendant to fill up sons water bottle as we had to empty it before we went through security and I forgot to refill it. Flight attendant was very rude and made a big deal out of having to fill it. Just felt her reaction was over board and quite uncalled for."
Positiv: "The app with the movies and tv shows. The non stop flight to Canada. The electronic check in option at the Ontario Airport. The email I received reminding me about the flight The small aircraft on the way from Orlando to Canada The size of the restroom on the plane back from Ontario to Canada. I am pregnant so that extra room to stretch is great. The fast service when retrieving my luggage."
Negativ: "My flight back was delayed 2 hours. There were screaming kids on the plane. The flight status on the main screen on the airport reflected a different time than the app."
Negativ: "We sat in the back rows of the plane so it was hours before we were even offered water and by the time they finally got to us there was no food to PURCHASE. Bad enough we were not fed on this long flight but there wasn't even anything to purchase. By the time they FINALLY got to us to provide us something to drink, they came through wanting to take it from us. I was VERY disappointed with this leg of the trip as it was not at all what we have experienced on the first leg of this very long day of flying. There was no time between transfers to use the restroom, let alone buy food, had we known."
Negativ: "Seats are small and these are the regular seats"
Positiv: "more comfortable than the small plane that we went east on. no stops"
Negativ: "late taking off no food"
Negativ: "We had to pay for all of our checked baggage. maybe next time we'll fly westjet. Or not bring any clothes with us. Very poor AIr Canada."
Positiv: "Good in flight entertainment options"
Negativ: "My hour and a half flight from SFO to Vancouver was two hours late"
Positiv: "Crew was late on first leg delayed 3 hours than nobody to close the cabin door from outside ,missed connecting flight. Than did not have inventory in Chicago to out up in hotel had to pay out of my pocket and to this day can't get hold of customer service to get claim resolved. Sent through email and nothing. Even went down to my airport in Phoenix to speak and no help. Also lost bag as well. Which later found by united not air Canada. Unbelievable"
Negativ: "Someone else was sitting in our seats and when asked they said they had lost their boarding pass and hence don't know their seat number. I called the flight attendant for help and he checked our boarding passes and asked us to wait at the back of the plane. He stood there for another 10-15 minutes and we were not helped. Finally, another flight crew member came down to the back and asked us to sit in a row almost to the back with barely any legroom. I am 6'2" and was cramped into the seat. It was horrible!!"
Positiv: "It was a short flight!!"
Negativ: "The movies had no sound!"
Positiv: "flight was fine pleasant flight attendants was late flight so slept a lot now much to add"
Negativ: "Flight was delayed by 30 min"
Positiv: "Nothing to like or not like. Classic small (Embraer) flight for 3 hours. Nothing special one way or the other."