Finde günstige Flüge von Ruanda nach Österreich

Negativ: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."

Positiv: "The plane size & comfort was excellent. The staff were very friendly"
Negativ: "N/A"

Negativ: "Klm is the best, even on a 40min they served small breakfast."

Negativ: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."

Positiv: "Information sharing by pilots and crew. Economy class leg room is good."
Negativ: "All good up to the level"

Negativ: "I congratulate the KLM crew!"

Positiv: "Crew was great and helpful despite oversight in my special meal."
Negativ: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"

Negativ: "Das ich jetzt noch nicht in nRennes bin sondern in Amsterdam hängen geblieben bin."

Positiv: "Top sympathische Crew"

Positiv: "Die Crew war nett."
Negativ: "Die Kabinenklimatisierung hat man nicht in den Griff gekriegt. In dem Bereich wo wir saßen war es sehr kalt und zügig, so dass wir und trotz mehrerer Decken erkältet haben. In anderen Bereichen haben sich die Gäste über zu hohe Temperaturen beschwert."

Positiv: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Negativ: "A queuing system would be better-it was a bit disorganised at Amsterdam!"

Positiv: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"

Positiv: "Crew were great"
Negativ: "Refreshments"

Positiv: "Unkompliziert"
Negativ: "Die Lauf Wege sind zu lang aus Amsterdam."

Positiv: "Freundliche und aufmerksame Crew."
Negativ: "Sitze in der Business Class etwas durchgesessen."

Negativ: "Too hot inside the aircraft"

Positiv: "Service, entertainment and comfort - all very good. Really enjoyed the extra legroom in comparison with other airlines."
Negativ: "Just the AC was way too cold and they are not providing any blankets nor pillows"

Positiv: "The service crew was very nice"
Negativ: "Entertainment was broken so no movies etc. No pillows and no blankets because they ran out. Freaking cold during the flight. No vegetarian meal nor snacks."

Negativ: "pünktlichkeit"

Positiv: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Negativ: "Everything was very good."

Negativ: "Es war gute service im Flug. Ich fliege wieder mit KLM."

Positiv: "Nichts"
Negativ: "Stornieren des Flugs. Keiner fühlt sich zuständig und der Kunde wird mit Arbeit und Kosten allein gelassen"

Positiv: "Service is awesome. Food is great."
Negativ: "People with short connection are affected by the 15 to 25 minutes delay."

Positiv: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Negativ: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."

Negativ: "They left my bag off the plane. Ridiculous."

Positiv: "Nothing"
Negativ: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."

Negativ: "It was a connection flight from Manchester via AMS to HAJ. Transfer time in Amsterdam (offered by KLM) just 1 hr - so my baggage hasn't arrived in HAJ, at least one day delay! At airport HAJ I've heard that's usual that baggage can't arrive in one our! So I didn't understand why this flight was offered by KLM!"

Positiv: "was a standard flight, in a standard quality - nothing bad"

Positiv: "super"
Negativ: "alles gut"

Positiv: "Alles ok"

Positiv: "The crew was very nice"
Negativ: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."

Positiv: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Negativ: "Transfer point needs upgrade."

Positiv: "pünktlicher Flug Sehr nettes Personal Gute Verpflegung"

Positiv: "Unterhaltungsprogramm guter Service"
Negativ: "schon besser im Flieger gegessen"

Positiv: "Gaps between seats are very narrow."
Negativ: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."

Negativ: "old screens and entertainment system leg room to small"

Negativ: "wasn't able to take the flight since I missed it"

Negativ: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."

Positiv: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Negativ: "Not happy to pay extra money for my case"

Positiv: "Das Flugpersonal war freundlich, sehr aufmerksam und fürsorglich. Es gab genug zu trinken und gute Auswahl. Über eine Kleinigkeit zu essen freute ich mich auch sehr. Es war ein entspannter, angenehmer Flug. Danke vielmals."
Negativ: "Dass der Flug sich verspätet hat, hat mich persönlich nicht sehr gestört. Wenn aber jemand danach weiter fahren muss, oder einen Termin deshalb verpasst, könnte etwas nervig sein."

Positiv: "Board-Crew war sehr nett und das Essen + Getränke war natürlich auch sehr gut."
Negativ: "Leider muss man sagen dass das Boarding zu lange gedauert hat und manche Probleme mit dem Anschlussflug hatten. Noch dazu kummt dass mindestens 5 oder 6 Personen ihren Koffer nicht mehr bekommen haben unteranderem auch eine Freundin von mir was natürlich sehr ärgerlich ist."

Positiv: "Nice flight ...was comfortable travel ...good food.Thanks"
Negativ: "No such things"

Positiv: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Negativ: "there was no lounge close to our departure gate"

Positiv: "Fabulous trip with friendly, helpful staff"
Negativ: "Nothing"

Positiv: "Service, technology"
Negativ: "Could not print by boarding card and was not allowed to board in Amsterdam"

Positiv: "Friendly staff, good service and on time departure/arrival."

Positiv: "The aircraft was clean"
Negativ: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"

Negativ: "Handgepäck konnte nicht untergebracht werden."

Positiv: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."

Negativ: "It was really nice and comfortable trip"

Negativ: "Over all is ok"

Negativ: "The plane was old and so small, it wasn’t comfortable at all"

Positiv: "Being direct flight"
Negativ: "Food, seats"

Positiv: "On time"
Negativ: "Send notifications"

Negativ: "Excellent customer service."

Negativ: "Very nice trip"

Positiv: "Stuff was professional"

Negativ: "N/a"

Negativ: "Nothing"

Positiv: "Food"
Negativ: "Not water being spilled on me, but I still enjoy the flight. Thank you."

Positiv: "Short trip ..very good pilot , landing was smooth, as well as the take off."
Negativ: "Entertainment programs was so poor .."

Negativ: "THE FOOD WAS REALLY BAD , AND THE AC WAS EXTREMELY COLD"

Positiv: "On time arrival"
Negativ: "Translation speeches. Food uncooked. Bad entertainment"

Positiv: "We were traveling with a person in a wheelchair. The crew and staff were fantastic. Lots of help that made the experience great!"
Negativ: "The seats could be roomier."

Positiv: "Good crew"
Negativ: "Entertainment Luggage claim Food"

Negativ: "2 Deutsche Filme waren etwas wenig unter 30. der Flug hätte 3 Stunden Verspätung und im Internet hat man mehr erfahren als man von Personal an Auskunft bekam . Traurige Angelegenheit"

Positiv: "Nothing"
Negativ: "Flight v delayed"

Positiv: "Comfortable economy"
Negativ: "No entertainment options; no coffee/tea service"

Positiv: "The flight was fine, overall okay. The food was good, especially dinner."
Negativ: "The flight attendants were not very friendly. The media selections were fine but the sound was not good."

Positiv: "Crew was nice and basic service was provided."
Negativ: "There was no entertainment on the flight. No screen per person."

Negativ: "The problem with you guys with priceless they made reservation under my name and i want to correct this at the time to my sun but they didn’t send me anything about fhe reservation until the next day so i lost the ticket because i am not traveling they should asked before they made the reservation"

Negativ: "Take off on time. Seats are not comfortable."

Negativ: "Being on time could’ve been better"

Positiv: "Timely take off"
Negativ: "No individual movies"

Positiv: "Trip was comfy and swift .. crew are friendly and flight is nice and clean"
Negativ: "Food is average"

Positiv: "Ich finde, Egypt Air nach GVA ist ein angenehmer Flug. Gute Piloten."
Negativ: "Musikauswahl und Tonqualität ist nicht gut. Das Gepäck ist nicht angekommen. Überlege mir, ob ich nicht doch wieder mit Swiss fliegen will ..."

Positiv: "Check in and boarding was quick & nice The pilot was so professional couldn’t feel take off & landing The host serving the food in this economy section was so polite & helpful"
Negativ: "The plane is old style no tv screen in the chairs The Entertainement was so poor & boaring for 11 hours flight! One host crew member (maybe Joe) was changing his shirt in the food area that passengers could see him with his undershirt!"

Positiv: "It’s was great"

Positiv: "Beinfreiheit und ein Mindestmaß an Komfort ist in dem Egypt Air Business Class Produkt vorhanden aber mehr auch nicht. In keine Fall vergleichbar mit den Produkten z.B. von Lufthansa, SAS oder auch nur BA"
Negativ: "Keine vollständigen Liegesitze, veraltete Maschinen, dreckige und verbrauchte WCs, mangelnder Service"

Positiv: "Always on- time. Always friendly and approachable staff, very clean seating. EGYPTAIR IS MY FAVORITE AIRLINE!"
Negativ: "There is nothing to not like."

Positiv: "In flight service"
Negativ: "Food is not as good as it looks"

Positiv: "No problems getting here, we’ll organised and friendly staff"

Negativ: "Buy it From you by price and checkout by other price more than your price don’t know why are you know that"

Positiv: "We arrived safely."
Negativ: "The plane was dirty and so cramped. The food was bad. The flight attendants were frustrated and angry. No internet options. The tv shows and movies were all old and there wasn’t very many options at all. Connecting in Cairo was complete chaos and so exhausting."

Negativ: "Chair wasnt confortable atall"

Negativ: "I complain to the manager and he doesn’t do anything about how the customer service treat us And if you know the manager you don’t charge for extra luggage - and if you don’t know him you charge for anything extra"

Positiv: "The staff provide an excellent service on board. They are constantly available to assist and provide. I will travel with them again and again."

Positiv: "Upgraded to business class at the ticket counter for a very reasonable price- comfort and ease."

Positiv: "The flight was on time without any delay. The crew was good and helpful. Taking off and landing were good. Checking online was easy."
Negativ: "Although I made check in online but the employees responsible for drop off luggage were not on the desk , so I had to stand for long time because there were only 2 descks working. Seat leg space is so narrow."

Positiv: "The timing is so accurate as well they were so fast getting everything done."
Negativ: "Most of the crew are really professional but few were little bit aggressive."

Positiv: "Big Jet, Clean and very good service."

Positiv: "Boarding was quick although about 10 min. late. We did arrive on time. I was surprised to get breakfast which wasn’t bad at all."

Positiv: "Alle waren sehr aufmerksam und freundlich"
Negativ: "Das Essen hat mir persönlich nicht so geschmeckt, dass ist aber Geschmacksache"

Positiv: "Best landing ever, if I was sleeping I would not even have woken up during the landing. Well done to your skilled pilots."
Negativ: "Entertainment selection was a little low, but the fact that you don't play any ads is great! Other airlines make you watch 30 mins + worth of ads."

Positiv: "The people, the food, the culture."
Negativ: "Traffic"

Negativ: "The plane was so hot and the stewardess were rude and impatient."

Positiv: "Flugpersonal war ok."
Negativ: "Business Class: Essen sehr bescheiden! Getränke eine Unverschämtheit - nur süße Softdrinks + stilles Wasser + Tee/Kaffee. Vor dem Start nicht genug Zeit, um die englischen Sicherheitshinweise abzuspielen. Aber dafür beginnt alles mit irgendwelchen Koransuren oder islamischen Gebeten. Ist Egypt Air nun eine religiöse Institution oder wollen sie eine internationale Airline sein??? KEIN BUSINESS CLASS GOLD TRACK! Wie üblich wird nur ein Röntgengerät benutzt, da für das zweite kein Personal vorhanden ist! Dadurch dauert der Boardprozess wie immer länger als geplant."

Positiv: "The crew and ground service is excellent."
Negativ: "Bad seats, poor selection of drinks, mediocre food."

Positiv: "Service was great"
Negativ: "Nothing"

Positiv: "Absolutely nothing. Everything was piss poor."
Negativ: "Everything. First I wish my flight wasn’t canceled a d then received notice on the same day"

Positiv: "UP TO THE MARK I EXPECTED"
Negativ: "A PILLOW WOULD BE GOOD, MAKING THE FLIGHT MORE COMFORTABLE"

Negativ: "Getränkequalität"

Negativ: "Getränke Qualität"

Positiv: "Early morning flight so left on time and arrived early. Staff excellent."
Negativ: "Seats are grim like most European carriers in coach..."

Positiv: "Punctuality and professionalisms were at the best"
Negativ: "All ok"

Positiv: "Loved everything! Including the food."
Negativ: "I’m not sure if there was WiFi, i wished that would’ve been advertised. If possible can you advertise the drinks and snacks selections. I booked my flight with Lufthansa but it was operated by another company which made it difficult to find"

Positiv: "Crew went above and beyond. Food was excellent and the Crew kept us hydrated."

Negativ: "Boarding was awful"

Positiv: "This flight was eventually cancelled and the rating is solely on the ground experience. EuroWings could not have done anything worse. The process took from 10:30am upon arrival in Dusseldorf til 11:00pm when we were told the counter closed at 10pm and nothing could be done till next day."
Negativ: "Have representatives on the ground and make public announcements about the progress, next steps, help offered and steps that need to be taken. The info was sparse and had to be gotten on an individual basis. Nothing was coordinated or communicated and every step had to be done WITHOUT HELP."

Negativ: "Departure was slightly late (passengers still exiting the plane when gate was called)"

Negativ: "600€ for tiny space in the plane!!"

Positiv: "Seat not confortable"
Negativ: "Get newer planes with better functional amenities"

Positiv: "this flight was supposed to be cancelled and refunded i never heard anything back from kayak nor brussel airlines after sending them our family members death certificate!"
Negativ: "this flight was supposed to be cancelled and refunded i never heard anything back from kayak nor brussel airlines after sending them our family members death certificate!"

Positiv: "It was Air Canada to Geneva and Swiss to Lisbon!"
Negativ: "Leave on time Air Canada!!"

Negativ: "We took off late"

Negativ: "Keine Verspätung und kostenlose Getränke wären wünschenswert"

Negativ: "Gepäck Abfertigung in Hamburg absolut inakzeptabel"

Negativ: "Besser andere Airline buchen"

Positiv: "Made up tons of time en route."
Negativ: "Usual 737 narrow-ish seat issues. Turbulence, but not a problem anyone could control."

Positiv: "Helpful crew. They reset the screen, came around with blankets, headphones and generally tried to make the space habitable."
Negativ: "When I am asked to book my seat, I am usually shown a map which has no reflection on the overall reality. The seat I select is normally allocated to me but if the plane is not full (unusual) I am told there are unavailable seats that would provide more choice."

Negativ: "It was delayed. I paid very expensive to fly on Business to be on the first row. Because every minute count for me on this trip. But it was delayed. I feel I should get a refund for sum of the money I spent"

Positiv: "It was on time"
Negativ: "The flight was long and inexpect s to be fed. They didn’t provide free food and beverages."

Positiv: "On our longer flight, we were thrilled- nice crew, delicious food, spacious, great pilot, and enjoyable entertainment experience. However, on our shorter flight from Brussels to telaviv, not only was the crew completely inattentive, but they were intentive to some very disturbing things including children who were pulling the hair of other customers and jumping up-and-down in the aisles of the airplane. There was no available entertainment whatsoever. In addition the food was extremely expensive and not particularly tasty. The plane was uncomfortable and smelled atrocious. These 2 vastly different experiences almost made me feel like I was taking 2 different airlines. Please keep consistency."
Negativ: "I didn't like the inconsistency of the 2 different planes that I was on. If you are going to have entertainment you should have some form of it on all of your airplanes. The idea that food that you need to buy is so expensive is absurd. I was really blown away by how badly the plane smelled. It was almost as if I was in a bathroom. And on top of that I really felt very unsafe with children jumping up-and-down kicking people pulling their hair etc. While it isn't the job of the flight attendants to be parents, they certainly need to be aware of safety concerns for the rest of the passengers."

Positiv: "Pleasant staff. Comfortable plane. Second leg from Brussels to Frankfurt was great."
Negativ: "Check in at Manchester was a joke. No signage for Brussels Airlines to start with and no one to help. Long queue, over 1½ hours to drop a bag after checking in on line. Every other airline was way faster. Thankfully, security was relatively quick."

Negativ: "I was not aware of the requirements of the Schengen Agreement and my passport was expiring in a couple of months. I was not able to get on this flight even though my final destination did not have the passport restrictions of the Schengen Agreement. When I booked the flight, I was not made aware of these requirements before my flight."

Positiv: "The boarding area was spacious and clearly labeled; the plane seats were comfortable, and the flight crew was pleasant."
Negativ: "1. The boarding process was chaotic - it was not clear where a line was to form or if there was an ordered process for boarding. 2. As an economy passenger, I was to purchase a meal between Geneva and Brussels. Since I didn't want a meal I was surprised to learn I also had to pay for a small, regular coffee."

Positiv: "We didn’t have assigned seats, we tried to pick the night before. Anyway they sat us very near each other. It was a nice flight."

Positiv: "Entertainment options were awesome!!!"
Negativ: "We left late because they were waiting for people from another flight that got canceled to transfer to our flight, and even with the delay, one of my bags got lost. I was the third person to check in for the flight, so I'm not sure how that happened."

Negativ: "Ofrecen un snack como parte del vuelo y no dan nada."

Positiv: "Timeliness, crew and seat space.."
Negativ: "I had problems checking in online and never could assign seats.. had to wait to check in at the booth and got random seats so my husband and I got seperated seats.."

Negativ: "My husband was rerouted through London because they said he didn't have an ETA to go through Canada. But he does have one. We have the number and Brussels Air was the one that got it for him on his outgoing trip! When I called the airline to get his route details they said he does have one and they saw that he did. So what's up Brussels Air staff? We hope you will offer some recompense for the error and the trouble."

Positiv: "Ok flight."
Negativ: "My luggage bag was lost, which contained my entire life."

Positiv: "They have the funniest and engaging safety video I have ever seen"

Positiv: "nothing"
Negativ: "1,5 hour delay flight from Brussels to Venice and no service with hot tea or coffee for appologize :("

Positiv: "On time"
Negativ: "Small aircraft. Not enough space. I was asked to check in my hand luggage. Austrian airlines should change the aircraft they use for this route"

Negativ: "Read above!! WORST EXPERIENCE EVER!!!!"

Positiv: "Crew. Entertainment. Food. Leg room was a bit longer than usual."
Negativ: "Lack of complimentary food - not even a snack as far as I can remember - for almost 5 hours flight. Really?"

Positiv: "Verspätet, wenig Info. Passagiere bei sehr vollem Flug unzureichend geführt, daher Ineffizient"

Negativ: "Rollator wurde nicht wie angekündigt am Flugzeug wieder bereit gestellt. Ansonsten alles prima."

Positiv: "On time, good price, convenient, !"
Negativ: "Charge for coffee and water"

Positiv: "Nothing"
Negativ: "Flight delayed and waited over an hour at baagage claim .no one to speak to or help. Worker at baggage claim sitting on phone ."

Negativ: "Delayed and JFK wasn't ready for us. So more delay"

Negativ: "Flight was late and I almost missed my connection in Brussels"

Negativ: "i went to the (galley?) at the back and politely requested a drink, a member of staff refused me because they were just about to begin serving drinks. that's stupid. i was sat right at the back of the plane and wouldn't get a drink for at least 20 minutes because service starts in the middle and works back. fortunately another member of staff (older, female) just reached over and handed me a drink, because she understood it was easier and quicker and more reasonable to do that than to be a dick about it."

Negativ: "The on flight entertainment and the very few meals. (In the second flight, there was not even offered coffee!)"

Positiv: "A very full flight that was managed well. Staff were accommodating and pleasant."
Negativ: "I am not a fan of spicy food when flying so the snack item did not work for me. The more interesting international films were not available with English subtitles."

Positiv: "Nice crew"
Negativ: "Horrible food if you opt for Halal. Imagine having to eat the same thing from start to end in an international flight. Major turbulence, got sick to the stomach when I got home. I have to admit my overall experience was very very poor."

Positiv: "The crew was excellent. Flights were uneventful. Enjoyed the ability to watch a movie on the little TV that each seat had. Made the long flight feel much quicker."
Negativ: "On my flight from Dulles to Brussels, the seat cushion was pretty much worn out. Felt like I was sitting on concrete. My butt was pretty sore after the flight. Flight back was totally fine. But it was a small inconvenience. Everything else was great."

Positiv: "The crew was nice"
Negativ: "I paid for a ticket that includes a hot meal, but a day before the flight they changed their policy so I didn't get any meal. They even asked for money for a cup of water, and this is my red line. The seats recline and comfort is poor."