No proper directions about US immigration/ customs locations and procedures.
They didn’t allow me to fly
Positiv: "is nice flay"
Negativ: "they are ok"
Positiv: "Nette Crew, Mahlzeit o. K."
Negativ: "Sitzkomfort in Eco mäßig."
Positiv: "Crew war total lustlos. Es wurden auf dem gesamten Flug nur zwei mal Getränke angeboten. Auf Nachfrage wurde nur auf die bald anstehende Service Runde verwiesen. Getränke wollte man nicht verteilen."
Positiv: "The food was good."
Negativ: "The legroom was inadequate."
Positiv: "Etihad ist eine unsympathische Airline"
Negativ: "die sind nie besonders kundenorientiert, besser man fliegt Gulfair"
Negativ: "Der Crew hat sich mehr mit sich beschäftigt und waren ganze Nacht sehr laut in ihren Ecke,da es eine Nachtflug war war schlecht zum schlafen"
Negativ: "Etihad staff for borading at Toronto (YYZ) airport was rude and unpleasent. Always long lineups to get boarding card, they treat passengers like cattles and sheeps. Etihad airlines ground staff was very rude! Seats in the economy class of Etihad airlines are getting congested more and more every year."
Positiv: "Flug war pünktlich"
Negativ: "Koffer konnten nicht durchgecheckt werden Man sollte 1 Stunde vor Abflug am Gate warten Coral First Class Lounge in Phuket mit Mini-Angebot Sitze in der BusinessClass unbequem und sehr kurz altes Flugzeug (777) Essen für Business Class eklig und zog sich 2 Stunden hin Crew war freundlich"
Positiv: "alles okay"
Negativ: "Essen abscheulich Bustransfer zum Flieger Reihe 23 ist sehr eng"
Positiv: "Alles gut - motiviertes Personal - alles in working order. Vorspeisen sogar lecker 30 Minuten früher angekommen."
Negativ: "Die Lounge in AUH ist hektisch und fürchterlich überfüllt. Die Essensqualität teilweise abenteuerlich schlecht wie beim zerkochten Sushi. Die Lounge ist zugig und kalt. Jacke mitnehmen!!"
Positiv: "Nettes Personal"
Negativ: "Sitze in der neuen 787 sind deutlich enger im Vergleich zum A380. Essen ist schlecht."
Positiv: "Nettes Personal, Sitze sind im A380 hervorragend (Eco)"
Negativ: "Das Essen ist wirklich schlecht für eine 5 Star Airline. Und das neue Platzvergabeverfahren für eine Premiumairline ist auch ärgerlich, da man für einen Wunschplatz ca. 25€ zahlen muss. Ablauf für den Flug von Sydney nach Abu Dhabi sehr komisch. Start um 15:15, direkt eine Mahlzeit serviert, dann für 11 Stunden Licht aus. Kurz vor der Landung nochmal Essen (ca. 22:30)."
Positiv: "Everything, the staff were very friendly and helpful, food, flight and boarding was excellent"
Positiv: "Cleanness + Friendly"
Negativ: "Plane is little far way from terminals compare to Emirates flights"
Negativ: "Sehr schmale, enge Betten Crew nicht sehr motiviert Chaos in Abu Dhabi, komplett überfüllter Flughafen. Schon beim Check in in FRA inkompetente Mitarbeiter mit ewiger Wartezeit. 1 Stunde Transitwarten in Abu Dhabi, da kein Fast Track offen. Dumme Mitarbeiter"
Positiv: "Der Check in in Stockholm war gut - den machte auch SAS"
Negativ: "Business Class: zu dritt in einer economy reihe"
Positiv: "Freundliches Personal, grosses Unterhaltungsangebot, pünktlicher Flug"
Negativ: "Der Sitzabstand ist sehr klein, die Sitze mässig komfortabel. Schade für eine solche Fluggesellschaft."
Positiv: "Freundliches Personal, grosses Unterhaltungsangebot, pünktlicher Flug"
Negativ: "الملاحين غير متعاونيين ويهددون The crew so bad"
Positiv: "Alles ok"
Negativ: "Alles ok"
Positiv: "War alles ok"
Negativ: "Essen war gut"
Positiv: "Koffer nicht mit in Germany angekommen"
Negativ: "Essen war ok"
Positiv: "Zu kurze umsteig Zeiten"
Negativ: "Essen war ok"
Positiv: "Habe immer wieder negative Bewertungen gelesen. Kann das nicht nachvollziehen. Airline ist absolut vergleichbar mit Qatar Airlines."
Negativ: "Das einzige, was nicht besonders ist, ist der Flughafen von Abu Dhabi."
Positiv: "Friendly and professional. Always with a smile."
Positiv: "Etihad is always my first choice in aircraft, in-flight service and ground staff. I've flown them all, and Etihad is a best-in-class..."
Negativ: "Ein schneller Flug ohne großartigen Service"
Negativ: "Sehr enge Sitzabstände - nichts für große Menschen."
Positiv: "Entertainment on flight was good. Very comfortable seating and courteous crew. Food was above average with not much variety."
Negativ: "In-flight WIFI was very slow and felt a bit expensive. Boarding was a bit unorganized, but OK. Flight arrived a bit late and took-off 3 hrs late than the estimated take-off time and there was nothing offered in-flight during this time apart from water, which was a very bad experience."
Positiv: "The crew on board were gracious in helping swap seats with a passenger so that my partner and I could sit next to each other."
Negativ: "My partner and I had booked our tickets separately and so were under different levels of check in (online). We were first to baggage drop at Ahmedabad and believed the staff at the check in counter would assist in getting our seats together as I have been shifted from my checked in seat on a previous flight. However he was unfriendly and unaccomodating which made it a very unpleasant journey."
Positiv: "The staff were so helpful and friendly. Such a lovely bunch"
Negativ: "Delay of 2 hours in taking g off. We were all about n the plane. Not enough explanation given for this"
Positiv: "My seat had a problem initially it was not reclining once they fixed that later the seat got deflated. It became unbearable to seat. The crew tried fixing it for about 30 mins and they then they changed my seat. Ideally I would want refund for the flight as my experience was extremely bad"
Negativ: "Crew was not at curtious they were busy among themselves. It would take them long to respond to the call."
Positiv: "In flight entertainment"
Negativ: "Air con too cold"
Positiv: "The crew and well maintained air craft makes my US trip excellent"
Positiv: "To be honest, the plane, crew, airport... everything was overall pretty nice."
Negativ: "My checked luggage got delayed for this first trip, and I had to wait three hours at the airport security."
Positiv: "Absolutely LOVELY crew. I'm a frequent flyer and my journey from Bangkok to Abu Dhabi was amazing. Thank you! Everything was very good with except for the screen: on both planes, it didn't work but it was exceptional in experience. We got 5000 miles as a compensation.."
Negativ: "The screen /server didn't work, but it was exceptional in experience."
Positiv: "On time"
Negativ: "The food was tasteless"
Positiv: "The was very poor they even offer use a drink on the first flight waited 15 mins for a coke that was died when the Gabe it"
Positiv: "Direct flight from JFK to Dubai"
Negativ: "Strong uncomfortable smell coming out"
Positiv: "I purchased a premium seat, and I still felt as though I was being packed into a sardine can. Furthermore, the online seat map used to purchase my preferred seat did not match the seating arrangement of the actual aircraft, which was TREMENDOUSLY disappointing."
excellent all round and check in luggage included
Would have been good to have slightly reclining seats
Seats and meal should be included in the ticket price
Holzklasse halt, eng, und alt
Pünktlich Abflug - der Flieger war nicht sauber - es fehlte an Hygiene
Negativ: "Airport team ask me to pay for 1kg and I have Already pay in Dubai as I was have 30 kg + 8 hand bag and 3 personal still she don’t like to talk and ask me to go and pay it’s will be my last fly with guys"
Negativ: "Mis maletas no llegaron y pasé mi estadía final en Barcelona sin mis maletas"
Positiv: "Seats were comfortable, crew courteous"
Negativ: "Good value for money"
Negativ: "Because of health reasons, we wanted to cancel the flight but there was no such option. email@example.com"
Positiv: "Crew professionell, Sitz mit ausreichender Bein-/Kniefreiheit"
Negativ: "Fällt mir auf Anhieb nichts ein"
Positiv: "Crew war höflich und nett, Beinfreiheit ausreichend;"
Negativ: "Da fällt mir auf Anhieb nichts ein, was man noch hätte besser machen können"
Positiv: "Wir sind verspätete gestartet, waren aber trotzdem pünktlich da."
Negativ: "Very tight seating. No free nonalcoholic drinks. No entertainment, not even a radio."
Negativ: "Very tight seating. Not even water for free. No entertainment - not even radio."
Positiv: "The crew was good and smart"
Negativ: "Toilets are not good. Wash hand basin always blocked. I tried 2 different toilets and both are the same"
Positiv: "The price"
Negativ: "Screens or just at least free water or drink"
Positiv: "Genügend Platz. Sehr angenehmer Flug!"
Negativ: "Warum wird der Pass mit dem Flugticket nochmals und nochmals abgeglichen??"
Positiv: "No different than other airlines as far as airplane goes. Crew was OK."
Negativ: "Ticketing process was little bit chaos. I had 5 different names on my e-tickets, but one person name was missing and there were duplicate names.I showed my e-tickets and a ticketing agent took care of it."
Positiv: "Haben einen Flieger erwischt in dem ich genug Beinfreiheit hatte und sich auch die Armlehnen außen hochklappen ließen."
Negativ: "Die Durchsagen konnte man nicht verstehen"
Positiv: "The flight was very uncomfortable and dirty"
Positiv: "Took off on time"
Negativ: "Alkoholfreie Getränke, zumindest Wasser sollte kostenfrei sein"
Positiv: "Nichts war herausragend , aber auch nicht auffallend schlecht."
Negativ: "Es war leider sehr voll und eng. Der Sitz war sehr unbequem..."
Negativ: "The boarding Schdule"
Negativ: "Wenig Platz, wenig Beinfreiheit, zu warm im Flieger"
Negativ: "Comfort and food"
Positiv: "Fairer Preis und reibungsloser Ablauf"
Negativ: "bisschen enge Bestuhlung für 1.90 Männer.."
Positiv: "Der Flug an sich, Boarding, Start, Landen, Gepäck erhalten war prima."
Negativ: "Wir hatten eine Stunde Verspätung. Bei dem, was ich durch die knisternden Lautsprechen verstanden habe, vernahm ich nichts von einer Entschuldigung oder mindestens Erklärung für die Verspätung. Das finde ich mangelhaft. Wie bei den meisten Fluggesellschaften sind die englischen Durchsagen sehr mangelhaft: 1. undeutlich und 2. viel zu schnell. Es gibt ja genug Zeit."
Positiv: "Uçuş mesafesi ufak olduğundan medjatik drum yok."
Negativ: "Uncomfortable seats. No free WATER! Weight limit is ridiculous for a international flight. I will never travel with Pegasus again! I will try my best to spread the word on this airline."
Positiv: "The flight was ok"
Negativ: "My husband and son both ordered a wheel chair because I have rheumatoid arthritis and fibromyalgia and when I arrived in turkey they said there was no order for one. I walked through the airport at a snails PA e and since I arrived I have been very sick."
Positiv: "Da ich bisher noch nie mit Pegasus geflogen bin, hatte ich mir den gesamten Ablauf und die Situation viel unangenehmer vorgestellt. Der Pilot ist so sauber und ruhig geflogen, die klimazisierung in Flieger war auch schmeichelhaft und die Beleuchtung ebenso. Da ich nachts geflogen bin fand ich die Entspannung umso schöner im Flieger. Daumen hoch. Jedes mal aufs neue:)"
Negativ: "Ungemütlich waren nur die Sitze, da man kaum Polsternnoch liegemöglichkeit sich verschaffen konnte und die Preise im Flugzeug für Snacks Getränke und Co."
Negativ: "Pegasus Airlines service is so poor. We've waited for hours to check in. Your website did not clearly declare that the ticket did not have a luggage allowance. I have paid in total 70 Euros to check in my luggage. Innaddition to that Pegasus Airlines lost my luggage. Overall a terrible journey"
Positiv: "Everything was smooth from boarding to landing."
Positiv: "The plan arrived on time and landed on schedule. It was clean and there were no issues on this very short flight."
Positiv: "Быстрое прохождениех оформления и проверок. Всегда выход прямо в/из самолета"
Negativ: "Landing was very rocky"
Positiv: "The price"
Negativ: "The mass"
Positiv: "The fares are cheap and they charge for luggage. Check-in was smooth, boarding was as well, and the crew was smiling just a bit. But then that's the Turkish attitude I have noticed all these years. Not bad over all. My luggage made it all the way to my destination with no problems, even though there was a connection flight."
Negativ: "The seats did not recline which makes it a little difficult to relax if the flight is longer than two hours. No entertainment and no food served (not even water) unless you pre-order or purchase it in flight."
Negativ: "They lost several passengers’ luggage including mine."
Positiv: "was not full so had some space"
Negativ: "that i can change my seat in advance, they put you in a middle seat, they leave late in one hour without any excuse, very old junky plane"
Negativ: "Discomfort, very small airplane for a 4 hours trip. Crew is angry and rude. Food is expensive and not tatsy."
Negativ: "first of all the prices of drinks are very high and they rip you off since there is no option. but with that i can live. what i cant live with they try to save on gas and till you dont yell they dont turn on the AC and then they try again to lower it and again you have to complain. i hope to never fly with them again and when you say something you get a sour face"
I like the price of the ticket. I do not like the waiting, waiting, waiting to drop off luggage. I do not like the waiting, waiting, waiting to board. I liked that the flight was on time.
Delayed more than an hour.
Staff aggressive The gate was too far
Very poor Customer service…the girl at the check in desk was horrible. her service was not even close to world standard but I think Flynass can improve and learn to treat their customers better
New airplanes - timely departure! No entertainment, this needs improvement!
The flight delayed. No screen, no charge for mobile devices. The portion of food is very small. The food is not delicious and no sweet just 3 pieces of fruit mostly apple. If you want coffee or tea you have to buy even you buy ticket at higher price than airlines that offer drinks, snacks and meals for free.
Negativ: "The flight is delayed for two hours"
Positiv: "i need to change the date but cannot find anyone help, including either call center or flynas staff in airport"
Negativ: "just give me a simple way to change my flight"
Negativ: "Schedule. Crew"
Positiv: "The Crew members especially Magid"
Negativ: "People are sitting in our seats!!! This issue is on every single flight I have with FlyNas"
Negativ: "Always late, an they blame it on the previous flight, as if it is operated by different company"
Negativ: "Being on time. Always their standard excuse to be late is due to delay from previous flight; as if each flight run by different company."
Positiv: "Bad experience with flynas"
Negativ: "Saudia airplanes much better. This is the last time with flynas."
Negativ: "Flight again delayed , over 2 hours Complete lack of communication from the crew Once landed waited ages for the buses, once in the buses also waited ages on the Tarmack A complete disaster from start to finish And again no one to talk to no compensation Will not use these! airline ever again !"
Positiv: "Flight got delayed for an hour and they changed the craft to another airline which was super uncomfortable small and narrow seats and aircraft smells bad"
Negativ: "delay flight and rent another craft lion air !!"
Positiv: "So good everything was okay"
Negativ: "1 hour waiting for customer service to answer the call"
Positiv: "We arrived before time"
Negativ: "The crew were very cold, not even smiling and didn’t have welcoming spirit"
Negativ: "Was so hot and delay as usual with flynas!"
Positiv: "Fast flight reached before time"
Negativ: "The boarding time"
Positiv: "Business Class is very comfy."
Negativ: "Food quality. Number of business class seats."
Negativ: "موظف الكاونتر في الاستقبال لم يحسن اختيار المقاعد للعائلة"
Positiv: "The boarding was easy and the personnel was so nice, the flight took up early and reached before time"
Negativ: "The entertainment in the flight"
Negativ: "not delaying 2 hours"
Positiv: "The flight arrived 30 min earlier than the scheduled time."
Negativ: "The coffee wasn't hot enough.. No hanger available on the flight to hang clothes.. Luggage took too long to arrive to terminal."
Positiv: "The crew was very rude. They were not helpful at any stage."
Negativ: "Crew members should be trained properly about how to be nice in dealing with passengers."
Positiv: "Departure was on time. Riyadh airport had good facilities."
Negativ: "During boarding, the line was held up moving passengers around. At Jeddah airport, stairs are hard for children and elderly."
Positiv: "Not anything really"
Negativ: "No knee room, pointy metal seat backs. Hard seats they charge for a can of soda..."
Positiv: "As mentioned above"
Negativ: "There was no pillow on the flight and the hostess was rude"
Positiv: "Onboarding took long time though i had reached airport at 8 pm. They didnt give me boarding pass for my second connection flight. Asked me to get it at abudhabi airport."
Negativ: "Ethihad Needs to train their employees."
Positiv: "Howcome i was denied travelling when i had a booked and confirmed ticket? I am asked to travel after 11 hours. For me time is equal to money. Ethihad people in abu dhabi airport terminal 3 people treated me very badly and rudely."
Negativ: "Please speak to airline and give me a compensation for the huge loss i had due to this ignorance from ethihad and the organizers like you.I will share my experience with my friends and all social media groups and will do everything possible to spread this bad way of managing tickets and customers."
Positiv: "Timing and convenient. No stops Professional crew"
Negativ: "I like Timing and convenient. No stops Or connection. I don’t like the jet its self, very old. I don’t like the the way they charge for EVERYTHING (seating, luggage, food...etc) They need to provide entertainment facilities"
Positiv: "Flight late about 30mihutes no explanation"
Positiv: "Punctuality, Cleanes, good service, great attendees"
Positiv: "Wide seats in the business, very cooperative attendances, departure and arrival on time, clean cabin and professional captain and crew."
Positiv: "Very punctual"
Negativ: "Everything was fine, I didn’t order any food so can’t join dge"
Negativ: "In business class Although only 3 out of 9 seats had passengers, there is no room for my bag, the cabin craw asked me to put my bag in economy class. When I refused she then took her bag out of the place above my seat. That was very bad as this location is paid for part of the ticket & I shouldn’t be asked to use economy class storing place."
Positiv: "Craw are professional"
Negativ: "No entertainment"
Negativ: "Flight was delayed by 6hrs"
Positiv: "Dear, I made the booking through kayak fir Ethihad flight from Abudhabi to Riyadh and after the payment I surprised that which is been operated by Flynas. If I could know from the starting then I must buy Flynas which cost 1000 SR less than Ethihad. This is really cheating !!! And I can nit accept these kind of cheating. I I wanted to escalate this matter to compensate such cheating done by Kayak."
Negativ: "Dear, I made the booking through kayak fir Ethihad flight from Abudhabi to Riyadh and after the payment I surprised that which is been operated by Flynas. If I could know from the starting then I must buy Flynas which cost 1000 SR less than Ethihad. This is really cheating !!! And I can nit accept these kind of cheating. I I wanted to escalate this matter to compensate such cheating done by Kayak. My number is 00966504468614 and I need quick response until I start for escalation."
Positiv: "No thing"
Negativ: "Late without plogize"
Positiv: "Hi they said they didn't even saw my ticket inside they r system I'm very disappointed with buy the ticket that happened for me last year and this years too"
Negativ: "No entertainment Untrained crew Lousy chair"
Negativ: "There is no way of knowing which fly Nas flight I was supposed to board. Etihad is not very good at informing the customers about partner airline check in process. I was running around the airport like a mad man trying to figure out my flight number and check in station. The airline lost my luggage and the claim process is vague. I was told I will be contacted with my claims number at the airport. Thus far I haven't heard anything from the airline. The number given goes straight to voice mail."