Major mistake in rescheduling causing us to miss flight
Positiv: "Nothing, the flight was canceled without a refund. I highly recommend canceling all business with kiwi in the future."
Negativ: "My flight could have occurred or I could have been refunded."
Negativ: "not the cleanest seat/tray table"
Positiv: "The crew was polite"
Negativ: "Less delays"
Positiv: "The flight was comfortable"
Negativ: "It got delayed multiple times."
Positiv: "Flight crew was very friendly and helpful. The drink package for comfort trip was fantastic and worth it."
Negativ: "There was zero entertainment inflight and logging onto Wi-Fi was very difficult. I would rather have had free Wi-Fi and a screen to watch movies/games on rather than or in addition to the drinks."
Negativ: "Plane was hot and sticky. The air from the vent was not cool."
Negativ: "Food really bad on both segments."
Negativ: "Ich hatte für meine Mutter und mich das Ticket zusammen gebucht jedoch haben wir keine Sitze nebeneinander bekommen. Nicht schlimm aber schon ärgerlich wenn das nicht von der Airline aus klappt und die Leute nicht Sitze tauschen wollen"
Positiv: "Flight attendants"
Negativ: "Left approximately 40 minutes late. Leave on time"
Positiv: "Toller Service"
Positiv: "Crew was great, just not very much room."
Negativ: "Larger seat room."
Negativ: "Mehr Verpflegung mit Getränken wäre schön gewesen, aber an sich alles ok."
Negativ: "Boarding was a little confusing with seats not being assigned ahead of time"
Negativ: "90 minutes on the taxiway is not what you want"
Positiv: "Food were bad. Out of air condition"
Positiv: "Operated by Delta so great!"
Negativ: "Delay after landing"
Positiv: "Breakfast was quite good, rest of the food was maximum average like on the other Delta flights I flew on this travel."
Negativ: "The seats in business class are horrible in flat bed mode. The crew did not pay much attention, was quite bored, not well organized, service was less than average. They forgot the coffee for breakfast although they had only to care for 8 people."
Negativ: "Wir hatten uns für den teureren Direktflug entschieden - dieser wurde zweimal geändert, letztendlich hatten wir einen Stop in Orlando und sind viel früher losgeflogen als ursprünglich geplant - was zur Folge hatte, dass die Kids quasi nicht geschlafen haben weil wir mitten in der Nacht ankamen und zu allem Überfluss wurden unsere Sitzplätze geändert - in die Reihe vor dem Notausgang, an der sich nicht mal die Lehne zurückstellen lässt... also extrem wenig Platz wenn der Vordermann seine zurückstellt..."
Negativ: "I will avoid middle seat from now on"
Positiv: "The flight crew made me feel like my daughter and I were part of the crew. They were so accommodating, professional and funny."
Negativ: "I LOVED EVERYTHING ABOUT MY FLIGHT."
Positiv: "Alle Flüge pünktlich, nettes Personal an Board, Essen gut, gerne wieder"
Positiv: "On Time. Nothing else to say,"
Positiv: "Pleasant crew, pilot was a little late, but was very courteous and apologetic."
Negativ: "Bad information about delays"
Positiv: "Like the smaller contingent of passengers. Boerding a lot quicker and simpler. Captain gave us some interesting details about plane and its capabilities."
Negativ: "Exit row seats were were very uncomfortable, very little padding, although there was plenty of legroom. No snacks or entertainment. WiFi did not work."
Negativ: "Everything was great"
Positiv: "I got home"
Positiv: "Seat 2G Orderly boarding and plane clean"
Negativ: "Asked to have all the food (appetizer, main course, etc) served together , as they advertise, but was told that service wasn't available. Ordered dinner, was almost as tasty as a Stouffers meal (it was some type of glop of lamb). 7 hours into flight the menu advertised a warm chocolate chip cookie, asked for one was told they THOUGHT they were out, came back about an hour later said the found one, but it wasn't warm, so I passed (not a real fan of eating food they found) About 8 hours into flight , the attendant said out of the blue that they were sorry about not providing the meal all together as requested, but that the other attendant didn't know they offered that service."
Negativ: "I couldn’t watch a movie and I couldn’t fall asleep because the the person in front of me had a light on."
Positiv: "The staff was wonderful and the flight was smooth"
Negativ: "We boarded on time and were ready to leave the gate early. Somehow the pilot and air traffic controller managed to take 1 hour for de ice and takeoff even though we were 2nd in the queue. No excuse!"
Positiv: "Der Flug fand immerhin statt"
Negativ: "Der Flug startete mit 4 Stunden Verspätung, die sich im halbstündige m Rhythmus ohne Angabe von Gründen aufbauten. Erst nach massiven Beschwerden mehrerer Kunden gab es schließlich ein Fläschchen Wasser."
Positiv: "Understanding crew, and a helping attitude"
Positiv: "Movie selection and cable channels"
Negativ: "My connection was abruptly changed, it took a long time to straighten out, but they eventually did."
Negativ: "Langes warten für fliegen , Kamikaze Check in,"
Positiv: "Freundliche Service"
Negativ: "Flugzeug ist über die Jahre gekommen (Alt)"
Positiv: "Fast boarding, we even left early! Very kind crew. Flight was WAY shorter than it said on our itinerary!"
Negativ: "No TVs and couldn’t get wifi to work. Small plane, slightly uncomfortable."
Positiv: "Crew was very nice and accomodating"
Negativ: "Entertainment system was very poor. Quality of sound and picture were substandard. Could not understand or see the movies. Seat were uncomfortable and boarding in Atlanta was very poorly handled. Probably will not fly Delta again although we have frequent flyer status."
Positiv: "Ontime boarding, few minutes delay made up enroute for ontime arrival."
Negativ: "Cabin service interrupted by turbulent weather."
Negativ: "No food was offered."
Positiv: "Row 40 was uncomfortable due to inability of seat adjustments."
Negativ: "Couldn't adjust seat"
Positiv: "The crew were super friendly and helpful."
Negativ: "The entertainment system was completely down for the entire flight."
Didn't fly. Didn't get a refund either.
i was seated apart from my girlfriend even though I bought the tickets at the same time and the flight was half full. what are some of these airlines thinking when they assign seats?
Pünktlich, alle in die Kabinen war sehr nett und freundlich
Wingo changed departure time 3 times and kept us moving from one gate to a different one. A 1 one flight took me more than 8 hours. Don't fly wit Wingo, the worst experience ever
Nothing the vendor services and overall process was not an experience I would ever want to revisit again .
Positiv: "Crew was great and friendly- good meals on long flights- best airline!"
Negativ: "everything was great"
Negativ: "Waiting room and security"
Positiv: "Crew was great!"
Negativ: "Better food or at least option to purchase better food. Needs entertainment and the plane needs a renovation. Very dated interior."
Positiv: "Muy cómodo los vuelos"
Positiv: "The assigned flight attendant was very nice and did a wonderful job"
Negativ: "La organización del embarque y desembarque"
Positiv: "It was an easy hassel free experience"
Negativ: "I wish I had gotten a window seat on the first flight. The flight was overnight and it was hard to sleep"
Positiv: "Yes i like"
Negativ: "Improve boarding procedures. Cre was very average"
Positiv: "The Crew was amazing"
Negativ: "Work to do with the boarding Staff"
Negativ: "I really enjoy the flight."
Positiv: "Everything was fast"
Negativ: "No entertainment at all"
Positiv: "Comfortable seat"
Negativ: "Give me my baggage"
Positiv: "The crew and copa gave me executive class. I really appreciate that because I was very tired."
Negativ: "The boarding spend a lot of time, and the flight was late"
Positiv: "Liked the simplicity of such a small airline and local routes. Make for inexpensive travel."
Negativ: "Overbooking is common and being placed on standby is unnerving when in a foreign country. The booking and reservation process needs to be looked at closely to prevent such happenings."
Positiv: "Excellent attention, very good food. Very nice flight overall."
Negativ: "Not charging me 340$ by threatening to cancel my return flight if I didn’t pay."
Negativ: "Hi, the windows are always dirty or greasy in four of eight flys that I flew. Tanks for asking."
Positiv: "Everything excellent"
Negativ: "Not st all"
Negativ: "Flight and crew were awesome! No media in the plane and pretty tight."
Positiv: "Confort and great service."
Negativ: "Everything was perfect!"
Positiv: "The service, staff friendly."
Negativ: "The line at the airport in Bogotá. I checked in online and it didn’t save me time. It tokk me over an hour to drop my bags off."
Positiv: "Excellent service and on time"
Negativ: "Food could be improved a bit more."
Positiv: "More legroom on this flight & it was packed."
Negativ: "The customs forms were outdated. Had to fill out the proper ones upon landing."
Positiv: "Efficient and no hassle. Spacious leg room. On time."
Negativ: "No complaints. Perhaps the crew could have smiled more."
Positiv: "Fast and orderly boarding. Everything was as they described in their web page. Read carefully and you will know what to expect. On time and very attentive personal"
Negativ: "None really. Is a low cost airline, do not expect amenities or entertainment or confort."
Es gab einen Snack und gute Getränke. Besser Service als bei manch anderer Airline
Thumbs up for KLM crew, planes and Schiphol Airport, though short on staff and a little late everything went smooth, including the flight.
Problems with the in-flight wi-fi (none) and the flight info (none). However, movies worked fine and the selection is exceptional.
same as from LUX … professional, nice.
Nice flight but from Entebbe to Amsterdam they didn’t get me what I requested for the baby.
They canceled our flights but the flight went on anyway.
Baggage drop-off könnte schneller sein, die FlugbegleiterInnen könnten freundlicher sein
Negativ: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
Positiv: "Staff were professional and polite."
Negativ: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."
Positiv: "economy plus seats were nice, great movie selection, especially international movies"
Negativ: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Negativ: "KLM crew exceed our expectations"
Negativ: "Das ich jetzt noch nicht in nRennes bin sondern in Amsterdam hängen geblieben bin."
Positiv: "Top sympathische Crew"
Positiv: "Die Crew war nett."
Negativ: "Die Kabinenklimatisierung hat man nicht in den Griff gekriegt. In dem Bereich wo wir saßen war es sehr kalt und zügig, so dass wir und trotz mehrerer Decken erkältet haben. In anderen Bereichen haben sich die Gäste über zu hohe Temperaturen beschwert."
Negativ: "Die Lauf Wege sind zu lang aus Amsterdam."
Negativ: "1. In Flight Entertainment 2. Controlled In Flight Temperature"
Positiv: "Freundliche und aufmerksame Crew."
Negativ: "Sitze in der Business Class etwas durchgesessen."
Positiv: "Service, entertainment and comfort - all very good. Really enjoyed the extra legroom in comparison with other airlines."
Negativ: "Just the AC was way too cold and they are not providing any blankets nor pillows"
Positiv: "The service crew was very nice"
Negativ: "Entertainment was broken so no movies etc. No pillows and no blankets because they ran out. Freaking cold during the flight. No vegetarian meal nor snacks."
Positiv: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
Positiv: "The entertainment was amazing"
Negativ: "The seats were a bit hard"
Negativ: "Es war gute service im Flug. Ich fliege wieder mit KLM."
Negativ: "Stornieren des Flugs. Keiner fühlt sich zuständig und der Kunde wird mit Arbeit und Kosten allein gelassen"
Positiv: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Negativ: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
Negativ: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Positiv: "Food, entertainment and crew was exceptionally friendly."
Negativ: "Seats not great for such a long flight."
Negativ: "It was a connection flight from Manchester via AMS to HAJ. Transfer time in Amsterdam (offered by KLM) just 1 hr - so my baggage hasn't arrived in HAJ, at least one day delay! At airport HAJ I've heard that's usual that baggage can't arrive in one our! So I didn't understand why this flight was offered by KLM!"
Positiv: "was a standard flight, in a standard quality - nothing bad"
Positiv: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Negativ: "alles gut"
Negativ: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
Positiv: "pünktlicher Flug Sehr nettes Personal Gute Verpflegung"
Positiv: "Unterhaltungsprogramm guter Service"
Negativ: "schon besser im Flieger gegessen"
Negativ: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
Positiv: "Flight duration"
Negativ: "Very stingy with the drinks Cramped seats"
Negativ: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
Positiv: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Negativ: "I would have to dream something up."
Negativ: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Negativ: "wasn't able to take the flight since I missed it"
Positiv: "Crew was excellent -kind nice and very attentive"
Negativ: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
Positiv: "Das Flugpersonal war freundlich, sehr aufmerksam und fürsorglich. Es gab genug zu trinken und gute Auswahl. Über eine Kleinigkeit zu essen freute ich mich auch sehr. Es war ein entspannter, angenehmer Flug. Danke vielmals."
Negativ: "Dass der Flug sich verspätet hat, hat mich persönlich nicht sehr gestört. Wenn aber jemand danach weiter fahren muss, oder einen Termin deshalb verpasst, könnte etwas nervig sein."
Positiv: "Board-Crew war sehr nett und das Essen + Getränke war natürlich auch sehr gut."
Negativ: "Leider muss man sagen dass das Boarding zu lange gedauert hat und manche Probleme mit dem Anschlussflug hatten. Noch dazu kummt dass mindestens 5 oder 6 Personen ihren Koffer nicht mehr bekommen haben unteranderem auch eine Freundin von mir was natürlich sehr ärgerlich ist."
Negativ: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Positiv: "Everything excellent. Comfortable seats in business."
Positiv: "Friendly in-flight personell"
Negativ: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Negativ: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
tv did not work. earphones broken. too much kids. crying
Negativ: "15 Minuten Verspätung"
Positiv: "This was my first time flying with this airline and it went above expectations!!"
Negativ: "It was fantastic!"
Positiv: "The seat was super confortable"
Positiv: "Inflight meal is a rarity these days, two free alcoholic drinks and coffee are a bonus"
Negativ: "InFlight entertainment was old school TV. Seats very tight."
Positiv: "Although the plane was old, I found the seat to be very comfortable"
Negativ: "Entertainment was pretty much nonexistent. Plane was old and legroom tight."
Positiv: "They are so friendly"
Negativ: "The restroom"
Positiv: "Checking was fast and easy."
Negativ: "Seat cushions were super uncomfortable."
Positiv: "The crew was very friendly, very helpful, and professional!"
Negativ: "There was no entertainment. The food was bland. It doesn't have to be a five course meal, but something with a little more taste."
Negativ: "Should have bilingual people working there"
Positiv: "Staff was nice"
Positiv: "Were able to fly first class. Enjoyed VIP lounge, and the spacious seats on the plane"
Negativ: "Due to a computer auto correct mistake, I had to buy another ticket because Aeromexico would not change the name on the original ticket....3 tickets for 2 people. They did however move us up to first class for the long flight which was appreciated."
Positiv: "Row 6 plenty of space"
Negativ: "So late all the time"
Negativ: "Ich habe eine minute zu spaet gekommen und die Flug war schon zu. Keine flexibilitat fuer ein Frequent Travel, den remote bus hat gerade den Passagieren nach Flug. Keine angebot zu mir bringen mit andere bus oder fahrzeug."
Negativ: "that my ticket was managed by Just Fly when the Kayakpage said that the ticket is Aeromexico's. I will not use Just Fly anymore and Kayak risks me going directly to Aeromexico or other airlines if they are not transparent with the vendor."
Negativ: "The boarding unfortunately the Quito airport it’s too small"
Negativ: "I missed my flight by minutes and they did not try to help me at all! They told me that I would have to buy a new ticket, which was going to be twice as much as what I payed for my original ticket. I lost the money for the ticket and my weeks vacation."
Positiv: "Being served a delicious glass of orange juice during taxi to takeoff."
Negativ: "Entertainment center was broken on my friends and my seats and Classe Premier was full so we couldn’t move. Sandwich was “bacon” but there was almost nothing in between white bread."
Negativ: "I have traveled all over the world. From China to Peru, name it and I’ve been there, and I have never been treated more poorly as consistently as I was by Aeromexico today. After forgetting the bottom of a piece of paper I was not told I needed to keep with me (it was given to me when I landed in Mexico), I was turned away from the gate minutes before boarding. I was told to exit the terminal (with no options as to what to do with my duty free purchases) and pay a 600 pesos fee for a new piece of paper. Ok, fair enough. When I get there, they don’t take credit cards. Aeromexico shrugs their shoulders yet again. I run across the airport to another terminal to get cash to pay for the silly paper, run back to get it, sprint across the airport (again, with ZERO help from the airline getting through security to make my flight) only to have the door closed in my face. Defeated I walk to the module in the terminal to ask for a new flight to be told I have to exit the terminal AGAIN. I ask what I do with my duty free purchases (bottles of tequila I cannot bring in again) and I’m told I should check them in with my luggage. After informing the agent I don’t have luggage (it was a short trip) i was told I would need to purchase luggage. THEN, I was told my rescheduling fee for the flight would be $720, a full priced fare. Never flying Aeromexico again. I’ll take 3 planes on American before a direct flight with them. Enjoy."
Positiv: "Very comfortable. Good service in general."
Negativ: "Limited snacks available throughout the flight, only nuts."
Positiv: "Alles in allem ein sehr angenehmer Flug in einem modernen Flugzeug mit einer großen Auswahl an Bordunterhaltung. Pünktlich und freundlich. Auch alkoholische Getränke inkludiert (was in Amerika schon lange nicht mehr Standard ist)."
Negativ: "Das Essen war nur mäßig."
Negativ: "My luggage was ripped with a box cutter or blade."
Positiv: "Great service , and very convenient"
Negativ: "El vuelo es helado. Es tarde en la noche y sin mantas!"
Positiv: "Food was good"
Negativ: "Part of my poor experience was because of lack of knowledge of the staff. 1) We had a round trip from Houston. Our destination was Quito Ecuador with a connection in Mexico city. In Houston we were told that we were suppose to pick up our luggage in Mexico City and take it through immigration (we were told that this was very important) We waited for our luggage but in never arrived. After asking around at the airport we were told that the rule had changed and we did not need to pick up our luggage 2) The planes were old with no entertainment."
Negativ: "I so the last One to board because the flight was over booked. Then the flight attendant sat a mom and child next to me because there was an empty seat next to me."
Positiv: "Aeromexico’s staff went above and beyond to provide a world class experience. I highly recommend giving Aeromexico your business. Five stars all the way!"
Negativ: "I loved the First Class upgrade for being a frequent flyer."
Negativ: "Got to the airport 2 hours before my flight to fly domestically. Waited 1.5 hours in line. Everyone who worked there didn't give a damn about anyone's situation. This isn't the first time the experience was miserable. I recommend viva or volaris. This airline can't get it together."
Positiv: "Good service, decent meals. Good to very good beverage service."
Negativ: "Changing planes in Mexico requires immigration, screen hassles,. I will fly direct to US next time. Terminal info was very poor. Delayed second flight had no gate info until last minute."
Positiv: "The plane is very comfortable"
Positiv: "Everything went fine. The on-board entertainment was good."
Positiv: "Great seats with individual screens for free movies"
Negativ: "No vegetarian option Long back up at Mexico City customs"
Positiv: "Food offered on our flight"
Negativ: "No one knew where our gate was because the monitors only said terminal C. The gate was not mentioned until 30 mins before our flight. We didn’t like how we had to take a bus which they packed us up like sardines to take us to go up to our plane. Our plane seats had no leg room whatsoever and it became more crammed when the person in front of you put their seat back."
Positiv: "The comfort level on Aeromexico's planes to Mexico City and beyond is beyond belief, in this age of shrinking passenger space. In an ordinary ("back of the bus") seat in coach there was more than ample legroom for a more-than-six-footer, and row 28 has two windows to look out at the scenery aft of the wings. And food was even provided at no extra charge! In this situation there certainly was no need to purchase at an additional cost whatever Aeromexico calls its "premium economy" seating."
Negativ: "The entertainment system is limited --- there are no games on the seat-back installed machinery. In addition, the earphones provided are only ear-buds, which don't work well in my ears. (I prefer the miniature headphones other airlines provide.) The volume controls were also poorly scaled. The lowest three levels of volume weren't enough to even hear a single sound, the next level up was a little soft or quiet and the highest level far to loud to preserve a listener's hearing."
Positiv: "Everything was good"
Positiv: "Die Flugbegleiter waren aufmerksam und freundlich."
Negativ: "Leider war das Essen sehr schlecht, zudem waren die Fenster nicht steuerbar."
Positiv: "Das Personal war sehe aufmerksam und freundlich."
Negativ: "Das Hähnchen sah sehr eklig aus, die Pasta war fad."
Positiv: "Das Personal war nett und aufmerksam und hat immer geschaut, ob ich noch etwas möchte. Es gab Kekse als Snack."
Negativ: "Leider war das Frühstück nicht wirklich angemessen für die Business Class. Geschmacklich war es nichts. Es ist, wenn man den Platz verlassen will, sehr eng in der Business Class, der Sitz an sich ist gut."
Positiv: "Cancelled my fight 2 times"
Negativ: "Don't respect my time"
Negativ: "On June 29 Aeromexico Flight 2683 arrived in Mexico City airspace and the Captain informed the passengers that the plane would have to refuel in Alcapulco due to inclement weather in Mexico City. The website https://www.timeanddate.com/weather/mexico/mexico-city/historic reports NO inclement weather on that date or at the time that AM 2683 was to land. I observed partly cloudy skies from my window seat as well. The ground crew in Alcapulco was unprepared for AM2683 and the fueling was delayed. After doing so, AM 2683 landed AFTER my connecting flight AM 684 was scheduled to depart at 1:05 AM on June 30. A female connection agent met me at the baggage claim and informed me that that AM 684 had not been held and had departed. The female agent was unhelpful, dismissive and rude. In fact, she had taken a personal cell phone call at the connections desk prior to assisting passengers of AM 2683 which lasted many minutes. She escorted us to the Aeromexico counter where I waited 30 or more minutes to speak to a representative. The representative at the Aeromexico counter informed me that there were NO flights to Quito until 1:05 AM on July 1. I asked if she could book me on another airline and she informed me that because the delay was weather related Aeromexico had no obligation to accomodate me. She booked me on AM684 for July 1. I asked where I was to wait for the next 24 hours and she said Aeromexico had no obligation to pay for lodgings. She gave me food vouchers for the airport. I immediately logged onto Travelocity.com and found a Copa Airlines flight to Quito leaving that afternoon which was in fact OPERATED BY AEROMEXICO! I booked that ticket myself and waited in the Mexico City Airport for 14 hours. What would have taken 10 hours took me 22."
Negativ: "They lost my luggage."
Positiv: "Very poor customer service."
Negativ: "Flight attendant seemed like have little attitude. Their attitude doesn't only express by verbal it even expresses by their eye contact and body language ."
Positiv: "Nothing good to write"
Negativ: "Total discrimination"
Positiv: "At least I didn't miss my connections because the flights were late"
Negativ: "But I was biting my finger nails the entire time hoping that I would make the flight."
Positiv: "20 minutes before schedule"
We were waitlisted for unknown reason. Was resolved a hour later. The supervisor was professional and kind. She kept offering to down grade us to economy. Finally, after we said no, no and no, she miraculously found us seating in Business class. After that it was smooth sailing
No entertainment and no food so that rating is N/A. Hour and a half flight - Madrid airport is a bit of a challenge for out of the country travelers but everyone is willing to help you find your way.
Mein Koffer wurde beschädigt und noch keine Rückmeldung
Es wurde mein Koffer beschädigt und bis jetzt noch keine Rückantwort
Nach Reihen aufstehen und dann im Bus gequetscht werden und ewig warten. Dann ewig lange Kontrolle der Impfung. Gepäck im Untergeschoss. Man musste dann das Gebäude verlassen, um zu den Mitwagenschalter zu kommen. Da haben es Ryanair Kunden bequemer!
War sehr voll und sehr eng. Maschine ohne USB ports :-(
Fast Komplett volle Maschine. Chaos und 10 Minuten Verspätung weil die Genies Kinder von der Warteliste Notausgangssitze gaben ... Man wollte dann ganze Reihen tauschen, da musste ich protestieren. Ich hatte Notausgang gebucht. Eine Toilette hinten ohne Wasser im handwaschbecken ... Wurde in MAD nicht repariert.
Riesige Schlange beim Iberia Check-In in Madrid. Nur 2 Schalter geöffnet. Kein Personal. 2,5 Stunden vor Abflug da gewesen und trotzdem den Flug fast verpasst.
Glück gehabt, statt Iberia Express ist Iberia selber geflogen, mit einer lie flat Business Class. das war sehr angenehm!
Das freundlichste was man sagen kann, ist, dass alles pünktlich war. ansonsten so angenehm wie Busfahren!
Iberia Express ist pünktlich und wenn man Glück hat, kommen die Koffer an und bleiben nicht in Madrid hängen! Ansonsten von Boadrding angefangen eine absolut chaotische, unsympathische Airline! Und oft recht teuer!
Iberia hat eine echte Business Class eingesetzt, mit lie flat Sitzen!
Everything is good the flight attendant of very friendly
Unfreundliches Personal. Schlechter Kundenservice. Erhielt den Platz in letzter Reihe in der Ecke ohne Fenster. Gern hätte ich mir gewünscht dass mir dies am check in Schalter von der Damen gesagt wurden wäre. Da ich unter einer Clausophobie leide, hätte ich noch am Schalter um Umbuchung auf einen anderen Platz gebeten und die Mehrkosten dafür auf mich genommen. Vor das Boardpersonal war unfreundlich und bis überfordert und sagte mir die Maschine ist voll, ich hätte ja online zuvor einen Platz reservieren können. Ok, ich habe dazu gelernt. Auch dass ich so schnell nicht mehr mit Iberia fliegen werde, weil neben all der Tatsachen der Check-In Schalter und die BoardStewardess sehr unfreundlich und nicht kundenorientiert waren. Schade!
unfreundlich, den hintersten Platz in letzter Reihe ohne Fenster ganz in der Ecke bekommen. Für mich mit einer Clausophobie invorstellbar. Bat um einen anderen Platz, wurde genervt darauf hingewiesen, dass ich online hätte einen Platz reservieren können. Ok, ich ging davon aus, wenn so ein besonderer Platz vergeben wird am Flughafen Check in dass man darauf hingewiesen wird. Dann hätte ich noch vor Ort eine Platz gebucht und die Mehrkosten gezahlt. Äusserst unfreundliches Personal. Schade! So schnell nicht wieder mit Iberia!
Die Crew von Iberia war in dem Hinflug und Rückflug sehr unfreundlich. Die wollen einem den Flug nicht schön machen. Sowie ist englisch nicht etwas das man bei Iberia sprechen muss. Wenn man nicht Spanisch spricht wird man nicht gleich behandelt.
Positiv: "upgrade bekommen"
Positiv: "Der preis war gut"
Negativ: "Die Crew dumm und unflexibel"
Positiv: "alles okay, Wasser gratis"
Negativ: "Bordpersonal sollte eingreifen, wenn kleine Kinder überhaupt nicht zu bändigen sind; Sicherheitsrelevanz"
Negativ: "We had to check our bags because the plane was too full, this was inconvenient and it made the plane arrive a little late"
Negativ: "Late and bad communication"
Negativ: "I am 196 cm tall and I could barely move. I fly often and this was one of the most uncomfortable flights ever."
Negativ: "crew seemed a tad sour. came around with morning tea but without proper cups. attendant seemed annoyed when my neighbor asked for a paper cup in lieu of the plastic juice cup he already had. not a big deal but kinda weird"
Negativ: "Boarding was terrible, like they never done that before. They do not offer even just a glass of water- nothing."
Positiv: "Ich bin unzufrieden. Dieser Reise nach Palma de Mallorca hat mit zusätzlich Kosten und Stress verursacht."
Negativ: "1 - Gepäckbestimmungen bei Hin und Rückflug ( 1 x 20 kg Gepäck) bei Linienflüge wie Condor und Iberia wurde nicht berücksichtigt sodass ich 1 Gepäckstück 20kg bei Rückflug extra bezahlen muss. 2 - Ich habe 3 x Sitzplatzreservierungen bezahlt weil Iberia die Fluggesellschaft geändert hat ( anstatt Iberia plötzlich Vueling) und es keine andere Alternative bei der Check inn Online gab. Ich musste 3 Sitzplatzreservierungen bezahlen, 1 davon völlig unnötig. 3 - Gate Änderung von 92 auf 98 in Palma de Mallorca unmittelbar vor der Rückflug sodass ich fast mein Flug nach München verpasst habe. Den ganzen Stress und 2 extra Gebühren kann ich mir ersparen wenn ich mein Ticket direkt in der Reiseagentur kaufe."
Negativ: "Awful awful baggage collection in Madrid - longer than. One hour"
Positiv: "Dreamliner is great. So we’re the crew"
Negativ: "Please serve water at the very least."
Positiv: "Pünktlich, Catering okay in der Business Class"
Negativ: "Sehr umkomfortable Business Class"
Negativ: "No comfort. The USB wasn't working, even with the pilot telling us about it's availability."
Positiv: "Hier scheinten die Mitarbeiter noch motiviert zu sein."
Negativ: "Enge Plätze. Überteuertes Essen. Bekommt man besser bei Easy jet etc."
Positiv: "Das schnelle boarding"
Negativ: "Unhöfliches Personal beim Check-In in Panama und Madrid. Online steht 50€ bei Gepäckabgabe am Flughafen. Tatsächlich zahlt man dann 60€! Unfreundliches und unkompetentes Personal beim Flug von Panama nach Madrid. Kein Service! Essen wird einem vorgesetzt. Gleichgültigkeit besteht bei unverträglichkeit und Allergie! Die Bordunterhaltung hat sich nach einen Monat nicht verändert."
Negativ: "Für Business class viel zu enger Sitzabstand und nicht verstellbare sitze . Das geht gar nicht !!!"
Positiv: "the plane was clean and in excellent condition. crew was very professional and courteous. food ok Entertainment and screen quality very good."
Negativ: "seats could be improved but overall not so uncomfortable"
Positiv: "Freundlichkeit der Stewardessen"
Negativ: "Mein Koffer ist stehen geblieben in Madrid."
Positiv: "On time"
Negativ: "SEAT was not confortable"
Positiv: "Eine stuardess war sehr zuvorkommend"
Negativ: "Der Rest leider nicht"
Negativ: "Ich bin noch gar nicht angekommen denn der IBERIA Flugbist 3 Stunden verspätet. Somit layover in Madrid und über 1/2 Tag verloren"
Positiv: "The time arrived at the airport was great"
Negativ: "Not enough leg room, had to wait too long for shuttle bus to the terminal."
Positiv: "Cabin much too hot and no air circulation until just before pushback. Ack!!"
Positiv: "Left on time fast out"
Negativ: "Dos not Get any food"
Negativ: "We were charged 100 Euros extra as they indicated the 2 pieces laugage was not included. They didn't respect the seats that where assigned in the reservation claiming we jus reserved the sits but didng pay for them."
Negativ: "GEPÄCK NICHT MITGEKOMMEN"
Positiv: "Muss extra bezahlt werden."
Positiv: "Sehr reibungslos und pünktlich"
Negativ: "Keine Verpflegung aber alles sonst Top"
Positiv: "Arriving at my destination, safe, sound and on-time."
Negativ: "The crew could have been a wee bit more friendly/looked like they didn't hate their job. The onboarding process was just short of disastrous."
Positiv: "Das Flugpersonal freundlich. Gepäckaufgabe zügig."
Negativ: "Die Sitze eng. Das Essen überteuert und nichts für Vegetarier."
Positiv: "Flugzeug war pünktlich da Boarding war ganz Schnell, Besatzung war sehr aufmerksam."
Negativ: "Alles außer das wichtigste war sehr gut und nämlich das Flugzeug selber. Als Business Klasse Passagier habe ich mich auf ein Minimum an Confort erwartet aber die Sitze waren genau so eng und unbequem wie die von der Economy Klasse, und ich bin 1,89 / 85 kg, also nicht ein Riese. Unterhaltung System gab es auch keins kein Bildschirm kein Fernseher und auch keine Musik. Für einen Business Flug zwischen zwei Kontinente finde ich das einfach nicht möglich, aber sonst war alles o. k."