Trotz zweimaliger Mail und Einstellungen im Profil war keine „dairy free“ Essen möglich :(
Weg mit der Maskenpflicht! Sonst alles gut.
Die Maskenpflicht könnte man aufheben! Ansonsten alles gut.
Dienstleistung wurde nicht geliefert wie gebucht und ich musste trotzdem Stornierungskosten übernehmen. Nie wieder.
keine warmen Getränke, Wasser oder Bier nur zum Kauf
Positiv: "Austrian... einfach sehr pünktlich!"
Positiv: "Good amount of leg space"
Negativ: "Leider nicht pünktlich"
Positiv: "entrance with classical music! staff was friendly. probably in top 5 flights"
Positiv: "The plane was comparatively clean"
Negativ: "Staff need to be a little more genuine with their simles or just don’t give obvious fake ones."
Positiv: "Tolle Crew"
Negativ: "Abgeranztes Propellerflugzeug"
Positiv: "Nice flight attendants,"
Positiv: "crew was great ,seats was better than good"
Positiv: "Perfect timing between flights."
Negativ: "A small sandwich would have been nice:)"
Positiv: "Freundlichkeit der Crew."
Negativ: "Die Turbulenzen. Leider nicht beeinflussbar."
Negativ: "Verspätung war unschön."
Positiv: "Alles bestens gewesen. War wirklich positiv überrascht."
Negativ: "Fällt mir nichts ein"
Positiv: "Friendly crew"
Negativ: "Boarding was a little off because we had to wait longer than expected for bused to bring us to plane . They should have Waited until buses arrived and then had passengers go through the gates so everyone could remain seated at the gate and not wait 20 minutes while standing."
Positiv: "Flight time was quite good"
Negativ: "There was a 45 min departure delay and no announcements to us while waiting in the plane about it"
Positiv: "Very comfortable journey, leaving on time, arriving on time"
Positiv: "Wifi onboard"
Negativ: "Wifi über paypal buchbar, aber Paypal verlangte SMS authentifizierung, was während des Fluges logischerweise nicht ging."
Positiv: "New dream-liner from Wew to ORD"
Negativ: "I ordered Kosher food but they didn't have me on the kosher food list - I ended up not eating!"
Negativ: "Personal am Gate überfordert und extrem langsam. Alles verspätet: Informationen, Boarding, Abflug, Ankunft, Aussteigen - wie bei Austrian "normal". Daher fliege ich mit Austrian nur dann, wenn es nicht anders geht."
Negativ: "Pünktlich abfliegen, schnelle Gepäckabwicklung, wenigstens noch eine salzige Alternative zu süß"
Positiv: "Comfortable seat."
Negativ: "Quality of red wine"
Negativ: "Gepäck könnte nicht an Zielort durchgecheckt werden Durchgeführt von Eurowings"
Negativ: "Keine Info über Verspätung Gepäck könnte nicht an Zielort durchgecheckt werden Durchgeführt von TAP"
Positiv: "Pünktlichkeit, Freundlichkeit des Personals am Check-In und an Board."
Positiv: "nicht viel"
Negativ: "laut , eng , klein , unpünktlich"
Positiv: "Nettes Bodenpersonal"
Negativ: "70 Minuten Verspätung auf einem 40 Minuten Flug Nicht mal die Auswahl zwischen süß und salzigem Snack"
Positiv: "Everything from boarding, service on board, disembarking--- easy and efficient--polite and friendly"
Positiv: "From start to finish, Sevdije was in great hands. She had to be in a wheelchair, and there were three connecting flights in countries where she doesn't speak the language. It could have been so complicated, and everyone made it SO EASY. She was all smiles when she arrived in Boston. THANK YOU!!!!!!"
Negativ: "Eine alte AB Maschine mit geringem Sitzabstand. Unkomfortabel. Snacks sollten häufiger gewechselt werden. Verspätung."
Positiv: "Das Flugzeug war sehr angenehm, vermutlich noch relativ neu. Das Entertainment-System fiel dadurch positiv auf, dass es funktionierte, viele praktische Auswahlmöglichkeiten. Vglw. gutes Essen, welches den Europäern auch freundlich serviert wurde."
Negativ: "Offenbar war ein Teil des Personals nicht ganz frei von Vorurteilen ggü. Asiaten. Die unterschiedliche Behandlung fiel bei einigen Gelegenheiten auf. Leider war das ansonsten angenehme Flugzeug sehr eng und voll besetzt."
Negativ: "One hour late for take off..."
Positiv: "Nothing. See below."
Negativ: "Original flight cancelled so rebooked ojba floght five hours later - then with one hour to go until that second flight, that was cancelled as well. Totally unhelpful ground staff, who were oblivious to the fact that I had a work commitment the next day so couldn’t overnight in some random hotel at an airport to suit Austrian’s policies. Eventually routed via Lisbon which meant literally flying all night to arrive at 0600. Lufthansa and Austrian have some serious faults to correct."
Negativ: "Flug ist ausgefallen"
Negativ: "Maschine ist 40 Minuten zu spät nach Berlin gekommen, in Summe 100 Minuten Verspätung, das Bodenpersonal war dann zu wenig um mit der Verspätung halbwegs umgehen zu können."
Positiv: "Dass es nur eine Stunde Verspätung war"
Negativ: "Dass Swiss gebucht wurde und Austria ihn durchführte, dass die Anschlussverbindungen nicht geklappt hat"
Negativ: "das essen und Service in der Business class lässt mittlerweile immer mehr zu wünschen übrig. statt Verbesserungen wird hier anscheinend auch schon immer mehr der sparstift angesetzt."
Positiv: "They were really good with checking in my excess baggage and my two cats. Cats travelled well and arrived as expected. Check in at O'Hare was very friendly. In the air, flight attendants were very accommodating and friendly. All luggage and cats arrived! The plane from O'Hare to Austria was very nice!"
Negativ: "I think I have gotten used to Asiana's and Korean Airlines'. It just didn't seem to measure up to their business class service. The food (which has been highly rated!) I found to be just mediocre. Maybe it's because I was living in Asia for eight years and had become more accustom to asian cuisine?? I didn't love the seat either. When you recline, your feet are cramped inside a small area under the seat in front of you. It was cramped. The ability to customize the seat recline was limited. I like being able to move the head and feet into my own customized position. The business class seats from Vienna to Amman felt like coach."
Negativ: "Beinfreiheit in der ersten reihe bescheiden. kein welcome drink. zuerst wird nach dem essen gefragt, serviert und dann kommt erst das Getränk. einmal wird nachgeschenkt, der rest nur nach Aufforderung. weder Erfrischungstücher werden gereicht, noch sonstige Aufmerksamkeiten. leider auch noch etwas über eine stunde Verspätung. alles in allem: bei einem 3, stunden flug in business class erwarte ich mir etwas mehr."
Positiv: "Der Flug ist pünktlich gestartet. Die Maschine machte einen ausgesprochen sauberen Eindruck. Das Flugpersonal war sehr freundlich."
Positiv: "Everything was great. Lovely and efficient crew. Sound not good on films but we were in economy so maybe just the disposable earbuds. A small point and didn’t spoil an otherwise great service."
Negativ: "As a gluten free person dinner delicious but after 5-6 next hours for breakfast I got few small slices of melon... like really?? This will not feed anyone! For next time I know that I have to bring my own food.. so bad! While servis time we ordered whisky with cola and after one hour we went to ask for one more cause we wanted and CA told us they dont serve anymore whisky only wine or beer. Besides this things when I came to plane my sit and table tray was dirty so we had to put blanket over... for the first time I write bad feedback but I have to cause it was terrible.."
Negativ: "Lufthansa’s/Austrian Airlines’s idea of a ‘snack’ is a pathetic little bag of sugar and chemicals that no one should have to be offered, even if it comes for free. Hugely disappointed. Flight attendants not attentive enough."
Positiv: "Nothing, we never got to go on our flight to Vienna. The only good thing is the manager, Servando, found us an alternative route after some delay. Even then, we had to haggle and really fight for fair treatment for a mistake that was 100% the airline's fault."
Negativ: "Our seats were involuntarily given away by the airport staff. We were never notified until we were scanning our tickets to board in. At that time, we had already checked in and received our boarding passes, as well as checking in 3 bags while we were traveling with a large group. There was no way we wanted to volunteer our seats, especially since we had a transfer flight to catch. We clearly stated we did NOT want to volunteer our seats at the ticket counter. No staff notified us until we were about to get on the plane to board. The flight supervisor was very rude and unprofessional, offering us no alternative solutions. I was really disappointed with such a grievous mistake by the airline, and I would not recommend flying Austrian Airlines unless it was absolutely the only airline available. They need to fix their processes for authorizing when they volunteer a passenger's seat. This caused our group a lot of stress and almost became a logistical nightmare."
Positiv: "Staff were always courteous."
The flight was wonderful. The crew was polite and professional. The aircraft was clean and new.
Luggage handling. Arrived in Johannesburg without my luggage. Communication regarding lost luggage is basically non-existent.
Luggage handling was disgraceful and lots of luggage was left behind after being delayed for more than an hour.
Habe flug verpasst, Anschluss von Brest war zu knapp (30') mit 10' Verspätung v Start
The cabin crew was friendly. But boarding takes forever and the flight gad long delays on both inbound and outbound flight
Air France service was superb. The airline did their best to expedite the boarding process even with the constant changes of Covid19 guidelines
Positiv: "Feel like reacist Company"
Negativ: "I didnt like the treatment of the crew."
Positiv: "Yeah Everything well organized"
Negativ: "I believe so"
Positiv: "The crew was astounding"
Positiv: "Nette Crew, Privatsphäre und leckeres Catering"
Negativ: "Nur süße Snacks, nichts salziges"
Positiv: "The crew was great"
Negativ: "1-2 +cms leg space"
Positiv: "Freundlichkeit des Personals"
Negativ: "Die Bestuhlung der Business Class in der Boeing 777 ist unbequem. Es gibt wenig Ablagemöglichkeiten. Die Anordnung ist 2-3-2, und die Fensterplätze und der mittlere Sitz hat keinen Zugang zum Gang. Man muss bei diesen Sitzen die Nachbarn belästigen. Finde ich gelinde gesagt suboptimal."
Positiv: "Nice and attentive crew."
Negativ: "Seats not comfortable in premier economy."
Negativ: "Flight was delayed"
Positiv: "Entertainment system"
Negativ: "Awoke to find ill man laying on floor in aisle next to me with oxygen. Shortly after... Passenger in seat near man on floor (diabetic but no one tells us anything) needs to lay across four seats with oxygen for heart issues for remainder of trip with staff and doctor on board nearby. Nevdr informed what was happening, never offered to move our seats or move iIl passengers. Glad all turned out ok. Could have given them more privacy and better informed other passengers."
Positiv: "I like the comfortable seats"
Negativ: "Service lag a little"
Positiv: "Great newer plane, great service!"
Positiv: "Mit einer Ausnahme war die Crew wenig motiviert"
Negativ: "Train your ground crew. Our luggage was not placed on our flight from Paris to Amsterdam and were sent to Amsterdam on separate planes. My husband’s medication was in his bag. This was a great inconvenience for us. Never again on Air Canada. I suggest you explore the baggage process used by Delta."
Negativ: "Sehr laut! Eng gestuhlt"
Negativ: "Check in process running smoothly and better announcement of gate change"
Negativ: "4 Stunden Wartezeit am Flughafen leider zu lang:("
Negativ: "Boarding at CDG was awfully slow"
Negativ: "Flug kommt Mitten in der Nacht in Paris an. Da die Verbindung zum Anschlussgate noch geschlossen war, mussten wir formal nach Frankreich einreisen um zum Gate nach München zu kommen. Dort darf man sich im ungeheiztem Gate noch mindestens 2 Stunden die Zeit vetreiben."
Positiv: "Die Crew war nett"
Negativ: "Sitze waren sehr verschlissen, bzw. funtionierten teilweise nicht. Bordunterhaltung war nur auf einem Monitor möglich der andere Monitor funktionierte nicht."
Positiv: "The crew was very careful"
Positiv: "Nette Besatzung, Kleiigjeit zum Essen und Trinken"
Negativ: "Sehr wenig Platz, wenig zum Essen"
Negativ: "I ordered Asian Vegetarian Meal. But they served me only pasta."
Positiv: "The Air France service was ok. Got me to my destination on time and alive."
Negativ: "I flew out on KLM on what felt like a new plane. Amazing service, seat, temperature, entertainment and food. In stark comparison Air France’s plane was old, too hot, poor entertainment choices and system and average food which for the French was surprising!"
Positiv: "Liked the transfer"
Positiv: "Flug war kurz, dennoch gab es Getränke. Das war super!"
Positiv: "Flugpersonal war außerordentlich aufmerksam und freundlich. Der Flug mehr als entspannt. Auch das Essen war super!"
Positiv: "The size of the plane was nice. They had a good move selection. The vegan meal I was given was great."
Negativ: "It was loud, cold, the food was just okay at least my vegan meal was the bomb but it would have been better had when we booked the flight it allowed me to also choose this option for my husband. Since he is vegan as well."
Positiv: "Good size plane. It didn’t end up being full so there was plenty of room to move around. Quick flight and easy."
Negativ: "Nothing to complain about."
Positiv: "Alle ok, Personal freundlich zuvorkommend"
Negativ: "kleiner Snack mit Kaffee, alles gut für den kurzen Flug."
Negativ: "Because of change in plane..bad choice of seat for long legs of husband...then late in Atlanta and very late into DC"
Positiv: "Fast and efficient boarding and friendly and efficient staff. Landed 15min ahead of schedule."
Positiv: "If the flight would have leave in time we would receive our luggage in time"
Negativ: "No offer of snack with no egg in it."
Negativ: "Canceled flight—absolutely no notification. Convoluted rebooking in whcuhbhey lies to us about what flights we were actually on. Spent a couple hours at Delta rebooking our trip. Lost prepaid night at hotel and dinner eaecatuon plus day of vacation."
Positiv: "That flight have been short"
Negativ: "Fly attendants have been in hurry when they served snack"
Positiv: "Crew were pleasant most of the time"
Negativ: "Boarding process is total chaos Took 40 mins to.check in at desk , pre ordered for wheelchair Never showed ...total zoo Beds advertised as lie flat bu they are NOT 180 degree flat , legs hang down - bad for circulation"
Positiv: "The crew and flight was faultless"
Negativ: "We were not advised of a flight number change or checking in location change. This could have resulted in us missing our flight."
Positiv: "Flight landed 15min ahead of schedule. Good seating (29C in 777-300 ER), Good choice on entertainment program, also in german language."
Negativ: "Ordered meal not available (ok, AF staff was on strike)"
Positiv: "Während des Nachtflugs war es ziemlich kalt in der Kabine. Aber es gab eine Decke und ein Kissen. Das war gut! Leider wenig Deutsche Inhalte auf den Entertainment Bildschirmen am Vordersitz. Sonst alles super!"
Same as before. We got beef. Never flying with your incompetent airline again. Y’all make Spirit look good. I hope you all get diabetes from the maple syrup and poutine y’all consume. How y’all speak French and still have the shittiest food. In conclusion, it was bad.
One direct flight would be preferred. All else was very good.
+ Es war ein angenehmer Flug trotz Verspätung. - Die Toiletten waren gehen Ende des Fluges absolut ekelerregend aufgrund von Unfähigkeit mancher Fluggäste anständig auf die Toilette zu gehen.
TV’s kept rebooting so almost impossible to watch anything. The announcements were impossible to understand in headphones and I was using nice Bose. Flight was over 4 hours late leaving
Our biggest issue was the disorganized state of the Montreal airport. Disembarking from the flight from Boston, we went through a labyrinth to finally emerge in the international section of the airport. There we found the terminal highly congested and no information at what gate we would find our connecting flight to Casablanca. We had asked whoever looked official three times before someone knew. When we finally reached the gate at the end of the international section, we found an electronic board listing the gates of the departing flights—at the end of the terminal. This board is what we needed when we emerged into the international terminal. I'm amazed that the airport overlooked this simple need. Also, the airport was very noisy—one needs noise-reducing headphones to destress while waiting for the connecting flight.
The flight attendants were wonderful, polite and attentive.
Positiv: "Die meisten Crew Mitglieder waren nett"
Negativ: "2-4-2 Sitzreihen"
Positiv: "Crew is great!"
Positiv: "The flight was okay."
Negativ: "- I had to pay extra for lunch and (alcoholic) drinks. - The pasta was overpriced and tasted like nothing - At the destination we had to wait for 35mins in the plane, before we could get out."
Negativ: "Cramped seats. No IFE. Chaotic boarding. Luggage missed flight."
Positiv: "Everything was perfect! The crew always ready to serve us!"
Negativ: "Perhaps, update media features! A small corner for children to keep them "busy"."
Negativ: "Air Canada changed our seating on day of travel. I had ordered tickets over a month in advance and scheduled seating for my wife and I on our 3 leg flight. Air Canada changed our seating on the 1st and 3rd leg and we were no longer sitting together."
Positiv: "The crew was really nice especially since it was a full flight."
Negativ: "The boarding calls weren’t clear so many people kept boarding during the wrong zone. The entertainment was good, but the interface was really old."
Positiv: "Guter Service"
Positiv: "It was basically a United flight instead of Air Canada. Had usuall good quality United service"
Negativ: "No problems"
Negativ: "2 hour delay because of rain west jet and porter were on time but air canada delayed My seat was apparently broken had a window seat with no one else in my row and then I was placed ina Center seat although other options were open The attendant comes on the air and says they need to manually start the engine one by one because the electric start to make it easy was not working All and all not a pleasant experience at all"
Negativ: "fragte man sich leider auf diesem Flug. Keine Monitore mit den Infos zum Flug (wo sind wir, wie lange dauert es noch, etc...) Kannte ich so noch nicht. Bordpersonal war sagen wir mal nicht unfreundlich, mehr aber auch nicht. Höflich, zuvorkommend und aufmerksam ist anders. Der Flug ging von Berlin. Es lag also auf der Hand, dass sehr viele Fluggäste deutsch als ihre Muttersprache haben. Das störte die Flugbegleiterin aber nicht. Sie sprach ein so schnelles und undeutliches Englisch, dass sie nicht bis gar nicht zu verstehen war."
Positiv: "I got to sleep flat on three seats as it was half empty."
Negativ: "It was an half empty aircraft and I still had to pay for my seat."
Positiv: "Even if I missed the connection, I was happy that a connection was automatically send to me and I did not have to worry about mu baggage or check out at Pearson."
Negativ: "I reserved two tickets and out of the four planes with took only one we had seats next to each other so we couldn't carry out some business on the flights."
Positiv: "the crew was nice and helpul with my worry about loosing the flight to tel aviv because the flight to toronto was late due to snow in toronto."
Negativ: "while on my way to the airport i got a message that my flight was cancelled. luckily i had a friend who took care of putting me on another flight to toronto. weather created changes but just sending a message your flight is cancelled is not the right way to deal with things. when finally arriving to toronot i had to rush to my flight to tel aviv, it was insane, just to realize that also this flight was postponed due to the weather. air canada should be more involved in helping travelers to deal with their connections."
Negativ: "Flight was delayed and left 2 hours late."
Negativ: "This was a terrible flight. We were delayed and rerouted to Toronto but not given enough information. We spent an average for an hour waiting for take off each time."
Positiv: "Friendly crew, direct flight to my destination, took extra time to de-ice properly...thank you."
Negativ: "No pre check-in with Kayak...annoying! Extremely narrow seats, delay boarding because some people were allowed on before the wheelchair travelers and the aisle got clogged, snarky comments at check in.. “.too many seniors on this flight “ yes, it’s January and it’s going to Florida!"
Positiv: "Alles gut, wie erwartet. Cool, dass Internet im Angebot war."
Negativ: "Klar, die Flieger werden immer enger... aber für die Umwelt ist es schon besser, wenn dafür weniger Flieger starten also beklage ich mich auch nicht so sehr drüber. Am Besten wäre es, wenn es mehr Züge gäbe für solche kurze Strecken."
Negativ: "Air Canada cancelled my original flight and it was difficult to reschedule. Customer service wasn't great."
Positiv: "Cheap tickets at short notice."
Negativ: "Inability to check in online and via machine in transit. Cheap flight gets you cheap service. My entertainment console did not work and had to ask crew to reboot it. Many others had same problem. Food is below meh. My travel was Air Canada all the way but portions provided/partnered with Alaska Air. I was not able to check in for both portions of my travel from HKG to YVR to SEA."
Positiv: "Nice crew and service, I ate all the food :) lots of new movies !"
Negativ: "I guess it is a good thing for the airline because the plane was full, although it was crowded to me."
Positiv: "Das Boarding und die Durchführung waren super. Das Personal sprach Französisch. Nicht alles wurde auf Englisch wiederholt. Getränke wurden NUR EIN MAL angeboten. Essen hat Geld gekostet - nicht gut. United Airlines hat zwar auch essen Gegen Geld angeboten, aber hat mindestens 3 Mal von sich auch Getränke angeboten. Also von sich aus."
Negativ: "Kaum Beinfreiheit. Essen nur gehen Geld."
Positiv: "From NGO to Vamcouver arrived after City's tours left 30 min. earlier, but back to Vancouver to Tronto too early for a good visit of City, when ariving Toronto at 1:30 am, and no connecting flight till 7:00 am. Agents at Toronto gate was not nice, which was unfortunate because all othr AirCanada agents were nice and flights were smooth."
Negativ: "Connecting flights were not convenient. First time AirCanada, and Kayak. Seemed I got a bad set of flights returning. Going was good. Got tricked. Suggeston of flights may have been available but did not know. Need more research in next trip. Agents, contracted agents at ticket counter in Atlanya, were very helpful. They were superve in helping me when a traffic accifent shut doen for 2 hrs and I was late on arriving at Atlanta airport."
Positiv: "lay-flat bed for red-eye flight to Toronto"
Positiv: "Not a lot"
Negativ: "Poor aircraft, uncomfortable seats, not recommended."
Positiv: "Didn't take it"
Negativ: "Customer service in Toronto did not know how to get us to Venice before our cruise departed. Wild goose chase sent us on a one hour, $26 train ride to Milan central station where we learned the train air canada told us to take didn't exist. Suddenly forced to take a 2.5 hr, $500 cab ride to Venice."
Positiv: "The airplane was clean."
Negativ: "The airline is so cheap they didn't even offer us a bag of pretzels during a five-hour flight."
Negativ: "Over an hour late."
Positiv: "Dieser kurze Flug verlief schnell und komfortabel. Es gab Internetzugang am Board, der gut funktionierte."
Positiv: "Everything went well"
Positiv: "der sessel ist wie ein altes economy-sessel, das essen ist schöner angerichtet, und es gibt mehr platz"
Negativ: "leider ist die standard-economy-klasse viel enger geworden"
Positiv: "No delay. The plane came half an hour early which is ok. There was no complimentary food but drinks were offered. It would have been nice if peanuts/cookies/chips were offered. There was no entertainment so the rating was 1star. Emails were sent to inform us of changes in schedule and also to check in on line. Leg room is good as we can stretch our legs (I guess you can say that we are not that tall) we wish to travel again with Air Canada in the future."
Positiv: "We had two different tickets, one on ANA and the other for Air Canada. The young lady at checkin linked them, checked our bags through Tokyo to Toronto AND got us boarding passes all the way. Without that help we would have missed our connection in Tokyo. Thanks SO much to ANA."
Positiv: "Nothing, from your rude gate agents and closing the gates far too early when passengers are waiting in excessively long lines at customers to in flights systems being broken, your service is abhorrent."
Negativ: "Your gate agents refusing to keep the gates open to the appropriate boarding times, you over priced food, being improsojed in our seats and no access to the toilets due to a 2 hour in flight food and beverage service. not receiving water until after 2 hours II the flight! And no second beverage offered on a 5 hour flight!"
Negativ: "Flight was late. The status screens in the Toronto airport depicted incorrect information."
Negativ: "When boarding the plane in Rome, there was not rhyme or reason. Seats towards the back should have been urged to use the back stairs. Two way traffic down the aisle of a plane does not work with suitcases, backpacks, etc, in tow."
Positiv: "The crew was nice and understanding"
Negativ: "I was stuck up against the back galley with no armrest on the aisle but that was only the beginning when the guy in front reclined his seat the seat back it was dangerously close to my head. In the event of turbulence it would have been easy to sustain a massive blow to the head from the seat in front of me during a whiplash type motion. The person that approved this seating arrangement should be terminated."
Positiv: "On flight the flight and service was great. They need to work on the onboard section a lot."
Negativ: "It was delayed for 2 hours not only they were late they didn't know the gate, I had to stop by the customer service they told me a wrong gate twice they didn't even announce. The most lower customer care I ever experience."
Positiv: "This plane had entertainment on each seat and seats were more comfortable than other airlines."
Negativ: "The plane was full and was running out of over head storage for people sitting toward the back and people already seated were being very rude about us slightly moving their bags to try to fit in ours. Some angry Spaniards were litterslly shouting at us for us moving their luggage a few inches at best! No help from the plane crew on this matter. They should really arrange boarding from both ends."
Positiv: "Crew was very nice"
Positiv: "Drinks were provided."
Negativ: "Not even snacks were provided on the 2 hour flight."
Positiv: "Crew were reasonably patient, but rather impossible to please passengers with type of flight and discomfort."
Negativ: "One bathroom for all of the plane? Perhaps 1st class (tiny) has its own bathroom, but otherwise, the aisle was 10+ people in-line for the ENTIRE flight, as 1 bathroom. Really miserable for all concerned. Seats are too tight, entertainment system works only some of the time, seats old and uncomfortable. Did not seat family together (flight full). Overall, one of the worst long-distance flights I have ever had. Should not fly this kind of plane with this many people and not enough facilities."