Negativ: "The worse experience ever. I booked the flight and then they canceled it, i tried changing the dates but the website was giving me an error so i called them, after being on the phone for 2 hr some guy answered who seemed very tired and not thrilled working for LOT. Rood and not helpful, told me to try FB messenger and online changing again. Failed to get a voucher, refund or change the dates online, was still getting an error. on messenger they answered and told me i can get a voucher, i told them i don't want it and after that they stopped replying all together. good thing i got my money back by filing a dispute with my credit cart company."
Positiv: "Die Crew war aufmerksam, trotz der kurzen Flugzeit."
Negativ: "Die Sitze waren sehr eng..."
Positiv: "Crew war aufmerksam, trotz kurzer Flugdauer"
Negativ: "Die Sitze waren sehr eng..."
Positiv: "OnBoard Personal war extrem freundlich - angenehmer Flug - Essen war nicht gerade das beste aber für Flugzeug Essen war es OK"
Negativ: "Die unerwartete Verzögerung in Warschau von fast 4 Stunden ohne Erklärungen wann und ob der Flug nach Chicago stattfindet war absolut unangenehm und NICHT OK"
Positiv: "OnBoard Personal war extrem freundlich - angenehmer Flug - Essen war nicht gerade das beste aber für Flugzeug Essen war es OK"
Negativ: "Daß nach der Ankunft in Warschau weder Information über die Verzögerung es Weiterflugs nach Chicago gegeben wurden noch den Grund noch irgendeine Indikation wann der Verbindungsflug statt findet"
Negativ: "Deleyed. I got stranded in Warsaw with no possible connection. Transfer desk doesn’t work. 1 person for 67 people in the queue. Welcome to Poland a Third World Country"
Positiv: "Seats were comfortable"
Negativ: "Rude crew,delays all the time"
Negativ: "We boarded early, took off and arrived on time. Plane is comfortable, crew was friendly, all good."
Negativ: "Late boarding, late in arrival, not so great service"
Positiv: "Crew provided great service."
Positiv: "Angenehme Atmosphera, guter Flug, hervorragendere Landung!"
Negativ: "Sowas habe ich nicht!"
Positiv: "The flight crew!"
Negativ: "Missed my original flight, it actually left 10 minutes early! Came late from NYC and had no info or assistance on that flight at all!"
Negativ: "Have the plane on time"
Positiv: "The flight was short and the crew was nice."
Negativ: "There was no entertainment for the short plane ride."
Positiv: "Crew as great! Good seats and good entertainment"
Negativ: "Cleaner bathrooms"
Positiv: "The new release movies included in the entertainment system were relatively new but not very many System had to reboot a couple of times Food and drinks were par with the industry standards nowadays"
Negativ: "Food and drinks standards are lowered every year. Not necessarily LOT’s fault"
Positiv: "Good service. Food is provided (one hot meal and one sandwich). Selection of entertainment (movies, TV shows...etc) are good."
Negativ: "Long flight hours."
Negativ: "Only chocolate Snack"
Positiv: "Das Personal war freundlich und aufmerksam, was allerdings selbstverständlich sein sollte."
Negativ: "Möglicherweise war die Zeit zu kurz, aber das Flugzeug war nicht ordentlich gereinigt. Es klemmte noch der eine oder andere Becher im Zeitungsfach und auch auf dem Boden konnte man erkennen, etwa welche Schokoriegel verteilt wurden..."
Positiv: "Das Flugzeug war sehr sauber (anders als beim Hinflug)"
Negativ: "Die Gepäckfächer waren hoffnungslos überfüllt. Das Personal hielt es nicht für nötig, hier ordnend einzugreifen..."
Positiv: "In Warschau waren alle idioten die dort arbeiten verstehen kein Englisch und tun so ob die alles wissen"
Negativ: "Service ging"
Positiv: "Brand new plane, very smart albeit plasticy and clunky. Professional staff. Very helpful when I had a specific personal request at the booking office. Flight crew were not constantly trying to force us to buy things or making announcements every 5mins like some budget airlines I could name. Flight was 30mins early so no problems there."
Negativ: "Warsaw Airport is terrible. Not enough seats in the departure longes. Not enough choice for shops. Not enough toilets for the volume of passengers."
Positiv: "Food was great and aircraft was new Fast track lane in WAW was really fast - saved a lot of time"
Negativ: "No online checkin offered No lounge offered, even for a fee Luggage was not tagged priority No priority boarding offered Service quality onboard was a bit variable"
Positiv: "Absolutely nothing"
Negativ: "At check in the website did not allow me to purchase checked baggage. I arrived at the airport and paid 80 Euros to check in my 12kilo bag. I bought I would be proactive and pay for the baggage for my return(only 20 euros). I received only a receipt for the 20 euros, but paid 63,250 drams. Something is shady and I feel duped. The flight was over an hour late with no explanation. There was a plane at the gate when we landed, which added to the tardiness of arrival. They were so non Chalant about so many people missing their connecting flights. It was like they already knew they were going to put us on Lufthansa 2 hours later... polish airlines Is awful- the airport personnel even worse. No one respects standing in line. Airport officials kept cutting into the security lines which literally cost me the 5 minutes that I could have made the flight. I am very diasspointed and kayak should not advertise this airline."
Negativ: "Because of them not knowing their job I had to spent extra 1000$..."
Positiv: "Alles (bis auf eine kleine Verspätung auf dem Rückflug) lief reibungslos ab."
Negativ: "Diese billige Schokowaffel hätten sie sich sparen können. Die Plastikbecher für's Wasser auch. Lademöglichkeiten für Elektronik an den Plätzen wären toll."
Negativ: "Excellent service"
Positiv: "Nette Geste: Kaffee und Wasser plus Schokoriegel gratis"
Negativ: "Sitzgurt 1 cm zu kurz, daher Verlängerung erforderlich. Durch Motorgeräusche Ansagen kaum zu verstehen."
Positiv: "Kaffee und Wasser kostenlos. Kein aufdringlicher Bordverkauf."
Positiv: "Nice crew and comfortable seat"
Negativ: "Flight was delayed (again) so I missed my train. Taxing and bus takes 30min as they do not take bridge :("
Positiv: "Overall everything was good - I have travelled frequently with LOT in the past few months and this was perhaps the best experience so far. Boarding was easy enough - the flight was not fully booked so there wasn't the usual Central European pushing and anxiety during boarding. Flight crew are informative, cabin crew attentive and kind. Service and food were good."
Negativ: "Comfort on these long haul flights is not expected in economy - the seat next to me was free which came in very useful as the person in front of me reclined almost immediately and kept throwing himself about in his seat in vain attempts to get comfortable - I was able to move over so I wasn't disturbed by his person. Why they have reclining seats is a mystery - it doesn't make it appreciably more comfortable for the person reclining and it reduces leg room for the person behind, makes it more difficult to watch the screen (despite the tilting feature) and means that the tray table is resting on your knees during meal times."
Negativ: "Flug 2 mal verspätet aber trotzdem muss man für die Getränke zahlen."
Negativ: "When we bordered ,they used a bus to bring us to the plane.It was cold and windy outside,so,not comfortable."
Positiv: "Crew was very polite, smiling and accommodating , food was great quality, good selection of entertainment on board. Comparing what LOT was few years ago, they have made a huge progress and overall improved everything across the board. We got to destination before scheduled time."
Positiv: "Sehr gutes Flugzeug"
Positiv: "Es gibt nichts, was sich massiv bemängeln oder zu loben zu wäre. Es war ein normaler Flug, wie er auf einer Kurzstrecke mit einer Durchschnittsairline zu erwarten ist."
Negativ: "On a way to Poland from New York we were waiting two hours in airport with no information. Then we were sitting in airplane 50 minutes more. It was delay 2hours and 50 min."
Positiv: "Overall very good - no complaints. LOT is comparable with Lufthansa and KLM (the airlines I have most experience with) in terms of service and space. Boarding in Warsaw was chaotic - no announcements it just sort of started, I was in Zone 3 but there were only lines for Zones 1 and 2. The usual Central European pushing into the line. Flight was nice, smooth and good service. Leg room is limited but that is to be expected on any airline and flight. Would fly LOT again happily. On time, Captain made regular announcements. I arrived safely, as did my luggage. Can't wait for the direct service between Chicago and Budapest."
Positiv: "it was a short flight"
Positiv: "I am not sure where to start from but each lot employee I talk with had poor English and not the tinyest willing to help just to move , I had a flight back from cezh republic to JFK with a stop in Warsaw When I got to the front desk in the air port to print my ticket the Liady ( work at Sation 236 ) was very rude and anti costumer service she print me only my first fly ticket and when I ask why she " I don't know " I said ok so when u get there you know which get I go or where I will print the other ticket she say I don't know Ok and then I ask her can u check if it a room I. My flight from Warsaw to JFK in business it this moment she tell me I can switch sit and ask me to go I was shocked but this was only the bigining when I got to Warsaw I ask in the gate counter where should I go to print my ticket after I try to explain him 10 times what I mean ( he didn't speak English at all ) he told me to go pass the passport check and in gate 21 they will print it to me I fly a lot so I ask him if he sure becuse I am petty sure I will need my ticket the guy at the desk repeat imhim self so I want and waited 25-30 min in the line so the police officer in the passport check will tell me I need to go print my ticket So after the officer from the passport desk call someone he direct me to go to hate 26 and there they will print my ticket I want them and again wait for 15 min to print my ticket ( it was only me this is the sad thing I don't know what tool 15 min to print a ticket ) and it amazing how unsocial and 0 in customer service the lot polish employees I meet And this is without talking about the delay in my coming flight for 2-3 hrs ( a delay it something that happen a lot yes but the way they handled it again 0 in costumer service )"
Negativ: "The flight attendant was very nice and professional but it was business class so u can't really compare I will definitely will not recommend ppl to fly with them This is not the service you accept for 3000$ flight"
Positiv: "The flight was fantastic! LOT is ROCK! Thanks much!"
Negativ: "My seat did not recline and due to the number of passangers, no attempt to change my seating was made."
Negativ: "This plane is never on time. Count at least 45 min delay. I avoid this airline. Take their tickets only if they are significantly cheaper than the competitors."
Positiv: "It's this application which is really make me like a stupid guy sitting in the airport"
Negativ: "U have to refund the money back this is worst experience I had in my life"
Positiv: "I have been flying with them for the past 16 years(economy seats), and I have to say that their service,and comfort of overnight flights have improved tremendously! Partially due to the fact that they have 787 Dreamliners now, in which the seats are wider and are reclining more than before, the leg room is bigger, the air quality better. The crew members are very professional,not overly sweet,yet caring and understanding,especially when you are flying with small children.As to those complaining about overcharged luggage- read the rules people! If you go over the maximum limit of 50lb for a check in, let's say 2lb,they won't charge you,but don't expect them to close their eyes when your luggage weighs almost double that!"
Negativ: "The food is ok, nicely packed, but even if you don't like it they have extra options to purchase for a small price."
Positiv: "No delays nor complications"
Positiv: "The crew was nice and courteous. Many amenities to pass the time. Getting off the plane was quick and painless. Food was reasonable."
Negativ: "The flight was delayed an hour, which is fine, but no information was given to why and we started boarding at the updated takeoff time. The process of getting zones lined up and on the plane was a mess. They didn't communicate clearly about zones so every passenger got up and in line, lines weren't directed well, and people kept getting chastized for not knowing what was going on. Once we boarded the plane, we sat for an hour with no reasoning why we waited. When you already have a 9 hour flight, less time stuck in your seat is best. It was hard to understand the pilot when he spoke in English to know why we had delays and any updates while on the plane."
The problem is that it was a delay and we lost connection in Milan Bergamo. But the really problem was not ryanair but Kiwi.com and kayak that sell this kind of connection that are very risky and kiwi guarantee option doesn’t work. They say that they will find you another flight but after some days where flight is. They gave us money back after 3 months and we pay for other connection more.
Liebe leute von Kayak, senden Sie bitte nicht an Kiwi.com Kunden E-Mails, dass sie einchecken sollen ( Ryanair ). Das geht gar nicht. Das hat mich viel Nerven gekostet, bis mir Kiwi.com endlich geantwortet hat, daß sie mir die Bordkarten 24h vom Flug per email senden.
There is a lot of problems with boarding. I got charged for my flight 120$ extra .
there was a delay for over 3 hours due to fog this is toatly acceptable, beacause of flight safety but since the fog was not unknown why we were boarded and than had to wait on plane without option to go back to the terminal the boarding was on foot so there was cnot supposed to be a big problem to get back and than reboard
On time, quick boarding, no issues whatsoever.
Smooth and on time. All perfect!
Flight was on time. But it is often with Ryanair the loud communication about offers woke me up twice. On such early fight when passengers usually want to take some rest the loud information about current offers is not very welcomed.
Cheap price ticket and understandable that they charge extra for everything including choosing seats but for 99.5% of all other airlines that default to assigning you a free seat if you don’t pay… they always seat you with you together if you’re a pair. Ryanair literally played musical chairs with everyone. Everyone was spending time moving around and asking if people were willing to switch so they could sit next to their friend. Wow way to make a point that you must pay or else.
Negativ: "Nachdem ich über Swoodoo gebucht habe, hat mich Ryanair nicht online einchecken lassen und ich musste 2 Stunden Früher am Flughafen sein1 es gab auch keine Information darüber und die Seite gibt auch keine Information! Das ist eine Frechheit und gibt es sonst bei keine anderen Airline! Ryanair versucht mit allem extra Geld zu machen. Wäre ich später am FLughafen gewesen hätten sie mich 55 Euro zahlen lassen."
Positiv: "Sitze sehr klein obwohl ich nicht fett bin. Crew nett. Ansonsten nichts besonderes.aber ok"
Negativ: "Größere sitz Plätze."
Positiv: "the leg room was fine"
Negativ: "the getting to the airplane and from the airplane after landing can be better by using more busses"
Negativ: "More legroom but then I'm tall. Otherwise just what you would expect from a budget airline"
Positiv: "The only good thing was it was a direct flight."
Negativ: "Short version: Avoid Ryanair like you would avoid Herpes. I paid for baggage but got charged again. Desk agent was rude. There was no information provided about what gate or where the gate was. I paid for fast track security and didn't get it. It only got worse from there. Never ever fly Ryanair!"
Positiv: "Ryanair fue claro y prestan el servicio económico esperado"
Negativ: "Toda la información relacionada a Eurowings fue confusa y tardía. Tuve un cobro extra por equipaje tal que al parecer no tenían las mismas condiciones que Ryanair, pero esto no fue informado con claridad. No fue posible hacer el check-in, enviaron información muy tarde y alemán, no entendí nada"
Positiv: "Alles schnell geklappt. Perfekt. Flug gut. Nettes Personal."
Negativ: "Es war sehr unsauber. Der Sitz total versaut und der Tisch genauso. Man konnte nichts darauf abstellen weil vom Vorgänger noch alles darauf versaut war. Nicht so schön."
Negativ: "Chef-stewardess hat sich furchtbar wichtig genommen und ihre Kolleginnen andauernd kritisiert, und dass vor der Kundschaft. Eigentlich ein No-Go. Die Frau gehört abgemahnt."
Positiv: "Value for money"
Negativ: "Flight was delayed and when we got to our destination there were no staff present to disembark the aircraft so we were further delayed."
Positiv: "Boarding was quick and tickets are very affordable."
Negativ: "Seats do not recline. No place to charge phone. No WiFi."
Positiv: "Very nice staff"
Negativ: "Avoid walking in the rain to get to the plane."
Positiv: "Kompfort Sitzplätzen"
Positiv: "Leaving and getting back safe"
Negativ: "The seats could be more comfortable"
Positiv: "Crew war sehr nett und die Sitze könnten etwas bequemer sein"
Positiv: "Supergünstiger Flug, nicht ausgebucht, daher viel Platz, genug Beinfreiheit, pünktlich"
Negativ: "Crew war etwas genervt und nicht sehr freundlich. Keine Verabschiedung, haben einfach da gestanden und sich unterhalten"
Negativ: "Mittlerweile gibt es mehr Priority als normale Gäste. Das macht das Einsteigen und Gepäck verstauen auch nicht besser als früher"
Negativ: "Boarding was a mess and we landed very roughly"
Negativ: "Der Preis alles muss extra bezahlt werden"
Negativ: "Boarding 40 minutes delayed"
Positiv: "wir kamen sicher an"
Negativ: "die sitze waren grauenhaft, noch weniger Platz als sonst, die Beine taten weh. 2 Stunden Flugverspätung und keine Information an der tafel"
Positiv: "A pleasant journey."
Negativ: "It was fine. No complaints."
Positiv: "Easy of checking in bag and the person working the counter was extremely nice and personable. They flight crew was very pleasant. Decent leg room. More than some other airlines."
Negativ: "Dirty cabin. Being 1.5 hours delayed on a nice day. God forbid there was an actual storm lol. Why was our luggage in a completely different terminal and NO ONE told us how to get to it? Seemed like there was confusion about the gates when we landed and sat in the plane an extra 15/20 mins trying to get some one to bring over the bridge."
Positiv: "For the price, you just can't beat Ryanair. The only thing that spoilt the flight were 3 drunk passengers opposite and behind who were noisy and kept annoying other passengers, however the cabin crew handled the problem very well."
Positiv: "Der Flug ist pünktlich gestartet. Die Bordkarten gab es 4 Tage vorher nur gegen Aufpreis. Die Gebühren für Aufgabegepäck sind so hoch, dass man nicht von einer "Billigfluggesellschaft" sprechen kann: Bei je 1 Aufgabegepäckstück für zwei Personen werden für Hin-und Rückflug wegen des Umstiegs in Bergamo acht Gepäckstücke berechnet!"
Negativ: "Bordverpflegung gab es nur gegen Gebühr."
Positiv: "Netter Kapitän, der uns zumindest im Nachhinein den Grund für die Verspätung erklärt hat"
Negativ: "Information am Flughafen mangelhaft. Keinerlei aktive Information, Flughafen Personal konnte keine Auskunft geben. Besatzung sprach nur italienisch."
Positiv: "Wir kamen mit nur wenig Verspätung am Zielort an."
Negativ: "Das Boarding war absolut dilettantisch. Die Fluggäste mit "Priority" wurden von links nach rechts "geschoben". Und mussten in der Schlange stehen, bis das Boarding begann. Das Gate wurde mehrfach geändert. Es gab lange Wartezeiten. Auf dem Flug selbst, gab - trotz sehr heißer Sommertemperaturen - nicht einmal ein Becher Wasser umsonst. Es ist alles sehr eng. Die Durchsagen des Flugpersonals sind kaum zu verstehen, weil die einzelnen Wörter sehr schnell gesprochen und nuschelig ausgesprochen wurden. Das jetzt sogar während des Fluges Rubbellose verkauft werden, geht gar nicht. Irgendwo sollte es Grenzen geben."
Negativ: "Die willkürliche Verteilung der Sitze einer Familie von 4 Personen beim Check in, obwohl in mehreren Reihen Plätze nebeneinander frei waren. Diese konnten nur gegen Aufpreis erworben werden."
Negativ: "Streik von Ryanair war nicht absehbar ob der Flug geht oder nicht ...meidet diese airline"
Positiv: "The counter agents were helpful."
Negativ: "Very cramped seats that did not recline. Lots of overcharging for things that are free on other airlines. The cheap seat was more than offset by the numerous upcharges for other services. I'll never fly with Ryan Air again."
Positiv: "Eine Stunde Verspätung"
Positiv: "Seating was comfortable and more leg room than some other airlines random seat allocated no charge no complaint. Only bought cup of tea so can’t comment on food. Tea was fine."
Negativ: "The seemingly squashy way of making sure hand luggage is tagged. Why not use a system of gradual approach. Don’t like euro charging if card used. Seems strange. Cash sterling ok."
Negativ: "Was told at boarding gate for a visa check stamp requirement. Admittedly it was mentioned in a casual way in the boarding pass,but wasn't a border control requirement. The airline could have done it there. But was denied boarding, waited for 6 hours to catch next flight and further connections."
Positiv: "the plane was really nice and smooth flight"
Negativ: "seat didnt lean back and nothing to read or watch."
Positiv: "The price"
Negativ: "They are delayed all the time. Missed the last train going home, ended up sleeping at the airport"
Negativ: "Unnecessary charges,Dodgy website,Very bad reputation and seems you don’t give a toss.Your chat service does not work you spoil people ‘s joy when they use your service .It is just horrible"
Positiv: "Der Flug hatte 40 min Verspätung, was nicht weiter schlimm war, das Personal war freundlich."
Negativ: "Die Sitzplätze sind, halt dem Preis entsprechend sehr sehr ungemütlich. Ich hatte danach Rückenweh."
Negativ: "Its such a rip off that one has to pay extra to sit with your felliw travelers"
Positiv: "Sehr aufmerksameFlugbegleitern. Infos zum Flug vom Flugkapitän."
Negativ: "Immer ein paar stressende Mitflieger Gutes Management vom Personal."
Positiv: "flug pünktlich, gepäck problemlos, sehr günstig an pfingsten nach athen"
Negativ: "flughafen sehr abgelegen und ohne gute öffentliche Anbindung, daher teures Parken. ryan air ist billig aber dafür 0 komfort und fr jeden schnickschnack extra zahlen"
Positiv: "Fast 2 Stunden Verspätung. Keine zuverlässigen Zwischeninformationen in der Anzeige. Unprofessionel"
online check in did not work and then was charged 30 Euro at the airport for check in. Also was not able to by check in luggage online and was charge 130 Euro for two bags which is excessive. We were a family of 3 but they allocated 2 seats together and another one separately a few rows back. Joke of an airline and will never use again. Will be reclaiming the 30 Euro charge.
They only checked us in 30 mins before the flight leaving us a very short time to go through security and getting to the gate And last but not least - My luggage has not arrived to my destination
Worst connection ever! Terrible airport.
Negativ: "Way to small seating area"
Positiv: "On time, even a little bit earlier than expected"
Negativ: "Cigarette smell from the toilet"