Travelling with a baby is always challenging, it was further challenging when your upfront reserved seats were changed without you being given any notice and you are a Gold Star Alliance customer.
Snacks could come back to normal now that COVID rules have relaxed, given this is not a low fare company
Positiv: "The crew were nice"
Negativ: "Everything else Check in Seat assignments My seat kept going back it was so uncomfortable there was zero over head space even for my small bag"
Positiv: "Crew sehr freundlich und hilfsbereit, Platz großzügig (wahrscheinlich durch Flugzeugtausch - wir saßen auf unseren reservierten Plätzen, aber in größerem Flugzeug, die Reihen wären bei normaler Planung wohl Bussiness Class gewesen)"
Positiv: "Crew nett und sehr hilfsbereit, Platz war ok"
Positiv: "The service was excellent. I felt I was flying in first class. Thank you."
Negativ: "I think the entertainment should include movies."
Positiv: "Cabin crew was polite and accommodating"
Negativ: "The captain failed to provide updates on the the delayed due to storms. We were sitting on th plane at the gate for an hour and a half with no updates. Also the seat rows are to narrow/close with its other and seats are not comfortable."
Positiv: "Gute Bedingung"
Negativ: "Es gibt immer Verspätungen. Essen ohne Geschmack."
Positiv: "Price"
Negativ: "Uncomfortable seat and to close to seat in front. Could barely put tray table down!"
Positiv: "Crew war sehr freundlich. Eine Mahlzeit und Getränke waren inklusive."
Negativ: "Sehr geringer Sitzabstand."
Positiv: "Sehr sauber, pünktlicher Abflug, ruhiger Flug, Beinfreiheit und das beste: eine leckere warme Mahlzeit"
Negativ: "Flughafen Athen ist für Umsteiger unzumutbar!!!!"
Positiv: "Aegean ist immer super. Es gibt warmes Essen, Bonbons, man hat Beinfreiheit und liebe Flugbegleiter"
Negativ: "Lastminute.com"
Positiv: "Pünktlich gestartet und pünktlich gelandet"
Negativ: "Das Essen war ok und die Sitze bequem"
Negativ: "I wasnt accomodated for my meal preference. The cabin was old and creaked alot. I was not informed by kayak of absence of luggage allowance"
Negativ: "The plane was so small I couldn’t fit my legs in the seating. Very uncomfortable for a 4 hour flight and with an hour delay it was five hours of being a sardine. I’m not an overweight person at all."
Positiv: "Flug war absolut okay. Sitzabstand beim Notausgang gut insbesondere für große Personen"
Positiv: "Everything was on-time, easy, and fairly quick."
Negativ: "The legroom."
Negativ: "The check in staff at the front desk were extremely rude and forced me to check and pay for a bag that was a carryon."
Positiv: "We didn’t die"
Negativ: "Constant upcharges, bad pilot, cranky crew, disorganized boarding, old plane, no legroom, horrible seats"
Positiv: "Thanks for upgrading us to Premium economy"
Positiv: "Flug pünktlich gelandet, essen war sehr gut. Service schnell."
Positiv: "The assistance from om HE check inn clerk."
Negativ: "The confusion of where to drop your bags- whether we had to pay extra and where to pay it!"
Positiv: "Nothing"
Negativ: "The flight was delayed for more than 2 hours without having any announcement nor a reps to tell you what was going on or when is the new departure time. The aircraft is very small, old, narrow seats, delay in boarding and unboarding."
Negativ: "Grosse Probleme beim Einchecken wgen Mitnhame einer Kohlensäurepatrrone für Segler Rettungsweste. Dies, obwohl eine Woche vorher telefonisch alles mit Ergebnis OK mit Aegaen Airline abgeklärt war."
Negativ: "The flight was delayed ninety minutes and caused us to miss our connection. They refused to do anything to help us out and they were reuse on top of it. We were left praying for a hotel on our own, as well as having to purchase new flights. Absolutely horrible customer service - do not ever for this airline!"
Positiv: "Mal wieder bestätigt: AEGEAN ist eine der besten europäischen Airlines! Angenehmer Flug, stets hilfsbereites Personal, leckeres Essen!"
Positiv: "Alless"
Negativ: "Nichts"
Negativ: "Sitzabstand könnte um ein paar cm grösser sein"
Positiv: "Info per App perfekt. Personal sehr nett."
Negativ: "Sitzabstand ist ab 1.85 cm etwas knapp"
Positiv: "Pünktlich"
Negativ: "Ryanair"
Positiv: "Nothing."
Negativ: "Everything. I was re-routed and never told why."
Positiv: "Alle waren nett und freundlich wie immer"
Positiv: "Accurate times"
Negativ: "Night travelling"
Positiv: "Evrything was good"
Negativ: "No entertainment on that flightes"
Positiv: "Very nice crew and service on board"
Positiv: "We enjoy flying with Aegean, very good treatment for families with kids."
Positiv: "Flugpersonal hat versucht wünsche zu erfüllen. Sehr auf Kinder eingegangen"
Positiv: "No surprises. Routine flight."
Positiv: "The crew"
Negativ: "The changes in gates"
Positiv: "Crew is very patient, and have a beautiful appearance. We arrived 1hr late, but an attendant was available to help us to the nxt gate. We only had 15mins."
Negativ: "Both connecting flights between Heraklion & Athens where late. This one being 1hr late! When we finally did board, it was a mess! Couldn't hear any instructions, the people for the nxt flight from that gate where all standing in the way. In Athens an attendant did his best to get us to the connecting flight. 15mins was all we had. My travel partner had problems walking & had to try to run to the nxt terminal. An awful experience, especially for her!"
Positiv: "Im Vergleich zu Billigfluglinien sticht die Star Alliance, zu der auch Aegean gehört, einfach durch ihren Service und Comfort hervor. Auf jeden Fall eine gute Wahl."
Negativ: "Negatives gibt es eigentlich nicht zu sagen. Einzig das Boardprogramm auf den Bildschirmen war etwas eintönig (kurze Eindrücke über Reiseziele von Aegean), allerdings ist das Kritik auf hohem Niveau."
Positiv: "Clean modern aircraft."
Negativ: "Both flights were late. Cabin crew arrived at plane at the last minute. The person next to me asked repeatedly for a glass of water for his child but was not accommodated. Staff seemed stressed."
Positiv: "Laut App hatten wir eine Minute Verspätung, also absolut prima durchgekommen. Der Check in ging schnell, das Warten bis zum Boarding war schnell vorbei. Das Boardpersonal war einfach sehr nett. Das Essen wahnsinnig lecker, lange nicht mehr einen so tollen Flug gehabt."
Positiv: "Der Flug war absolut pünktlich, Check in war easy und schnell, Besatzung unheimlich freundlich und das Essen wirklich super lecker inkl. Kaltgetränk, 2x Kaffee, die Zeit verging in null komma nix, immer wieder gerne!!!!"
Positiv: "Was a very punctual and smooth flight. On bord service was quick and the crew friendly."
Positiv: "Wir fliegen immer mit Aegean. Die beste Airline für Griechenland."
Negativ: "Das Essen war diesmal nicht so gut wie sonst."