Trotz zweimaliger Mail und Einstellungen im Profil war keine „dairy free“ Essen möglich :(
Weg mit der Maskenpflicht! Sonst alles gut.
Die Maskenpflicht könnte man aufheben! Ansonsten alles gut.
Dienstleistung wurde nicht geliefert wie gebucht und ich musste trotzdem Stornierungskosten übernehmen. Nie wieder.
Mehr MNS Kontrollen während des Fluges, einige Fluggäste haben Maske nicht korrekt getragen Getränke Service inkludieren. Erwarte ich mir bei einer Premium Airline
Positiv: "The crew was very responsive. The seat requires real improvement. Austrian can provide bette seat than the allowed minimum."
Negativ: "Food and seat comfort."
Positiv: "Friendly and helpful crew, smooth transfer between flights, comfortable adjustable headrest, easy to request special meal online before flight."
Negativ: "Movies available weren't to my taste, which isn't of great importance anyway."
Positiv: "Schöner kleiner Flieger"
Positiv: "Austrian... einfach sehr pünktlich!"
Positiv: "Stewards dis perfect job"
Positiv: "Very good"
Negativ: "Hi am happy"
Positiv: "One hour delay after boarding due to loosing our “slot”"
Negativ: "Seating is extremely cramped"
Positiv: "The hotel was nice although I was unable to sleep due to the delays all around concerning my connecting flight. I am thoroughly upset because I contacted the airlines 3 times in May to express my concern with the 30mins layover. And to no avail. My worst concerns are being played out now. It appears that their isn’t any concern from the airlines about this catastrophe impacting so many people. Shame on you."
Negativ: "The connecting flight departed before the first flight landed. Then I was given the wrong information of gate departure by airport personnel. After running like crazy to find this gate for departure, the plane had already departed before we even landed. There wasn’t anyone around to help, and finally I found an airport worker who gave me the same incorrect information. She was as perplexed as was I. Finally, she directed me to the information booth where I was booked in a flight the next day. The food voucher was insufficient to cover dinner, i had to pay out of my pocket but I was frugal given the financial situation. The taxi service personnel were rude and it took a long time to taxi me to the hotel where I am unable to sleep because I have an early morning g departure. All in all, between the airport delays getting me to the hotel, lack of proper food and treatment by personnel, I am exhausted and lost sleep in the process."
Negativ: "Leider nicht pünktlich"
Positiv: "I do like the clean aircraft, and pretty precise service. Also it was on time , for comfort the pillow and the blanket was nice . Some airlines doesn’t give anything anymore! Which is awful."
Negativ: "Just a small thing the lady who was serving and picking up the used cups said I have to finish the juice and after she can take it away. But I couldn’t finish because it was too sweet and I didn’t like the juice. So I had to get up and bring the cup to the back. That wasn’t nice. Also they at but flexible about giving choices. Only one kind of sandwich they had but I think there was one other kid also."
Positiv: "The crew was good. They were friendly and efficient. One did forget to return with a promised coffee but she apologized when I spoke of it to her."
Negativ: "1. no air conditioning until the plane was in the air. It was STIFLING on the runway. 2. no power sockets to charge devices"
Positiv: "Good flight , bad flight delay and luggage."
Negativ: "To be on time"
Positiv: "Amazing crew"
Positiv: "Tolle Crew"
Negativ: "Abgeranztes Propellerflugzeug"
Negativ: "Sitzabstand und die Klimaanlage an den Füßen nicht so kalt stellen."
Positiv: "Freundlichkeit der Crew."
Negativ: "Die Turbulenzen. Leider nicht beeinflussbar."
Negativ: "The 34 minute flight was delayed by almost 2 hours."
Negativ: "Verspätung war unschön."
Positiv: "The crew was super friendly, food was great and entertainment on board was a great selection."
Negativ: "Was very warm on the plane as certain times and even at the terminal, which we could control the fan blowing on us."
Positiv: "For short flight the seats are ok with space for the legs"
Negativ: "The flight was 30 minutes delayed"
Positiv: "Friendly crew"
Negativ: "Boarding was a little off because we had to wait longer than expected for bused to bring us to plane . They should have Waited until buses arrived and then had passengers go through the gates so everyone could remain seated at the gate and not wait 20 minutes while standing."
Positiv: "Wifi onboard"
Negativ: "Wifi über paypal buchbar, aber Paypal verlangte SMS authentifizierung, was während des Fluges logischerweise nicht ging."
Negativ: "Pünktlich abfliegen, schnelle Gepäckabwicklung, wenigstens noch eine salzige Alternative zu süß"
Negativ: "Seats very hard and uncomfortable in economy"
Positiv: "We could walk around as needed. No restrictions. Free wine with meals!"
Negativ: "Staff not friendly or offering of assistance."
Positiv: "Catering in business toll"
Negativ: "Verspätung. Leider jede Woche mittlerweile"
Negativ: "Gepäck könnte nicht an Zielort durchgecheckt werden Durchgeführt von Eurowings"
Positiv: "Pünktlichkeit, Freundlichkeit des Personals am Check-In und an Board."
Positiv: "Everything from boarding, service on board, disembarking--- easy and efficient--polite and friendly"
Positiv: "I like the food and servise"
Positiv: "Um diese Zeit wird das Programm abgespult, da erlebt man selten highlights. Allerdings war die abgespulte Leistung i.O."
Negativ: "Leider war das Flugzeug sehr voll, somit war es unangenehm eng."
Positiv: "Das Flugzeug war sehr angenehm, vermutlich noch relativ neu. Das Entertainment-System fiel dadurch positiv auf, dass es funktionierte, viele praktische Auswahlmöglichkeiten. Vglw. gutes Essen, welches den Europäern auch freundlich serviert wurde."
Negativ: "Offenbar war ein Teil des Personals nicht ganz frei von Vorurteilen ggü. Asiaten. Die unterschiedliche Behandlung fiel bei einigen Gelegenheiten auf. Leider war das ansonsten angenehme Flugzeug sehr eng und voll besetzt."
Negativ: "Alte Maschine. Ein Stück abgepackter Kuchen"
Negativ: "Flug ist ausgefallen"
Positiv: "Dass es nur eine Stunde Verspätung war"
Negativ: "Dass Swiss gebucht wurde und Austria ihn durchführte, dass die Anschlussverbindungen nicht geklappt hat"
Positiv: "Luggage came extremely quickly"
Negativ: "We upgraded to business and paid way more than the flight over and the service was much worse. Food wasn’t as good and not nearly as much."
Negativ: "das essen und Service in der Business class lässt mittlerweile immer mehr zu wünschen übrig. statt Verbesserungen wird hier anscheinend auch schon immer mehr der sparstift angesetzt."
Negativ: "Beinfreiheit in der ersten reihe bescheiden. kein welcome drink. zuerst wird nach dem essen gefragt, serviert und dann kommt erst das Getränk. einmal wird nachgeschenkt, der rest nur nach Aufforderung. weder Erfrischungstücher werden gereicht, noch sonstige Aufmerksamkeiten. leider auch noch etwas über eine stunde Verspätung. alles in allem: bei einem 3, stunden flug in business class erwarte ich mir etwas mehr."
Negativ: "My parents were traveling, they dont speak english and I verified with Austrian airlines that they would be assisted at the gates and that they had the correct visas for each airport they had a layover in. I was assured there would be no problems. Upon boarding they were not able to get on their flight. I have never had so many communication issues and frustrations in the middle of the night with an airline. disappointed."
Sat on the plane for hours only to Have the pilot time out and walk off the plane. Back up pilot showed up and the flight was canceled. No other flights to get me to My destination for 3 days. My luggage was still sent to my destination even though the flight was cancelled. Very bad experience with American Airline and I will do everything I can to never fly American Airlines again
People tend to crowd the boarding area and they are not in the group being called, so ask what group they are in and pass them.
Positiv: "We got to our destination."
Negativ: "Better social distancing standards. People are still getting sick even with the vaccine."
Positiv: "Nice to fly again!"
Positiv: "The flight crew and the captain were terrific."
Negativ: "Gate agents were rude. Everybody was forced to check-in their carry on luggage due to the small plane. This information should have been shared before boarding. We were informed as we were boarding and had to scramble to remove the laptop from our carry-on and help up passengers behind us from boarding. A totally unnecessary stressful situation created by the gate agents for failing to share information. Once we got onboard we saw carry-ons larger then what we were forced to check-in. Evidently, enforcement of standards is at the gate agents' discretion."
Positiv: "I was moved up to seat 9E from 16E move leg room makes a difference"
Negativ: "I had started a movie on the earlier flight but I could not finish it because it was not offered on this flight"
Positiv: "Comfortable seats with plenty of legroom."
Negativ: "The counter agent charged us for one bag when it should have been free. According to her, there was nothing she could do as that's what the computer stated. She did mention we have a receipt so we can ask for a refund. Why was she even there?? Could have done the same with a kiosk."
Negativ: "Absolutely horrible plane. This 737-700 sucks. I’m in premium economy and it’s horrible. Very narrow seats. Very tight. Horrible. At airport American Airlines jfk ground crew were non existent when the aircraft pulled into the gate."
Positiv: "The seat is uncomfortable"
Negativ: "It was very hot on the plane."
Negativ: "kleines Frühstück für umsonst"
Positiv: "some what and it could be better"
Negativ: "the help you get from the crew and if they wouldn't make so many gate changes"
Negativ: "Having a crew ready"
Positiv: "Width of the seat is nice"
Negativ: "Boarding process is not great and delays while already boarded are terribly frustrating"
Positiv: "Woman at ticket counter was great. Was traveling with 2 kids and she moved our seats closer to the front"
Positiv: "Gratis Upgrade in die First bekommen - eigene Suite!"
Negativ: "alles gut"
Positiv: "Included beverage"
Negativ: "No headphones"
Positiv: "Das bordprogramm filmauswahl"
Negativ: "Vom Einchecken übers umsteigen war alles schlecht organisiert Und am Ende ging auch noch mein Gepäck verloren!"
Positiv: "Sehr nette crew"
Negativ: "Crew kannte die Maschine nicht, Fluggäste wurden gratis umgesetzt"
Positiv: "Könnten einen früheren Flug finden"
Negativ: "Leider nicht den gleichen Status bekommen"
Negativ: "My original flight was delayed then we had to spend the night in Dallas."
Positiv: "Plane was full. Finding overhead storage was tough. And, we checked luggage. The seat was small, but I had leg room and no one reclined their seat. There are a lot of extras one must pay for. But, the plane was on time and the crew was pleasant..People are accustomed to this treatment. There is no joy left in the flying experience."
Negativ: "I did not understand the entertainment system. I read a book."
Positiv: "Flugzeug war ein altes Flugzeug meine ich. Durchdas es nicht voll besetzt war hatte ich einen 3er Sitz für mich alleine. Super Besatzung wirkte auf mich gestresst ganzes Team war auch untereinander nicht harmonisch. Bordunterhaltung gabs nur in Oben alle 3 bis Sitzreihen einen TV dort konnte man Film schauen, nicht nach eigener Wahl. Sonst konnte man Film und Unterhaltung im Händy oder schauen Tablet herunterladen.Brauchst einfach gute Batterien dafür es gab keine Auflade Möglichkeiten, nur am Airport."
Negativ: "Besatzung Bordunterhaltung Verpflegung,alles mit Kartongschachteln wurdest nicht gefragt was du willst. Wurde einfach wauf den Klapptisch hingeknallt. Alles in allem sonst ruhig sauber und in Ordnung."
Positiv: "Dass ich sogar einen Kaffe und einkleiner Snack in Form von kleienem Keks bekam. Ich war vorbereitet, dass ich nichts erhalte.Hatte etwas zu Essen dabei. Freundliches Personal Bordunterhaltung nur bezahlbar und übers Laptop oder Handy Hatte Auflade Möglichkeiten beim vorder Sitz.."
Positiv: "Crew is helpful, seats comfortable, flight and baggage on time. Food was good for the airline."
Negativ: "International connection experience is awful. I understand that AmericanAirlines is not responsible but no help or explanation was provided either."
Positiv: "Crew worked hard."
Negativ: "premium service was good including extra seat space"
Positiv: "Comfort, promptness, and food."
Negativ: "Keine Boarungerhaltung, unfreundliches Personal, grosse Verspätungen und enge Sitze. Und dies alles für Interkontinentalraketen Flügen. Alles schlecht bei American Airlines. Nie mehr."
Negativ: "Crew was rude, and we had to wait an hour to leave, I understand things happen, but then we were rerouted mid flight so it was inconvenient and again I get it, things happen. But the landing was incredibly rough and the pilot didn’t apologize. That would have made things better, but he said nothing about being sorry we were delayed and nothing about the rough landing."
Positiv: "Flugpersonal war freundlich und aufmerksam. Leider sind beide Flüge verspätet abgeflogen."
Negativ: "Essen war sehr gut. Sitzplätze gemütlich mit genug Platz für Beine."
Positiv: "The original flight time was an hour and 30 minutes. We got there in 45 minutes."
Negativ: "The departure times changed several times and the plane was over packed to the point they had to put carryons into checked baggage."
Positiv: "The staff was great, luckily an pretty empty flight"
Negativ: "The food in coach is a disgrace. It’s terrible a few $$ More and it would actually be have way decent"
Positiv: "Alle waren aufmerksam, auf dem Flug selbst lief alles reibungslos."
Negativ: "Der Flug hatte 30 Minuten Verspätung und mein Koffer traf mit einem eheren Flieger ein und stand deshalb relativ unbeaufsichtigt in der Gegend rum."
Negativ: "Delayed flight all day long from 11:58 AM till 8:00 PM, where they blamed it on traffic at RDU airport, weather in Chicago, and finally a maintenance delay for from 2:00 PM till 8 PM before they canceled!"
Positiv: "The crew was wonderful of the flight was fine!"
Negativ: "Arriving 2 hours before my flight I had a hard time getting through security because of my handicap situation, I arrived at the gate as the plane was leaving the gate, whie American Airlines where able to get me on the next flight, the flight was 3 hours after my original flight! JW"
Negativ: "Disorderly boarding. Oversold flight."
Negativ: "Im Prinzip war der Flug in time gelandet. Aber dann 40 Minuten gewartet bis ein Gate frei ist. Danach ewiges warten auf den Koffer. Sehr schlechter Service, keine Informationen."
Positiv: "Flights to Reno tend to be empty if you fly in the right time of the week. I booked the cheapest ticket and ended up getting an exit row all to myself."
Negativ: "There is no seatback TV which is a major drawback. They do have a service that you can stream through your personal device but my power outlet didn’t work so my laptop died mid movie."
Positiv: "Flight was fast and comfortable."
Positiv: "Flug Personal war OK aber für sitze waren sehr klein und musste Arm gegen Arm mit Sitznachbarn fliegen. (Unsere Maschine war ein Boeing 787)."
Negativ: "Essen war auch nicht sehr gut."
Negativ: "I purchased a flight two weeks ago to depart at 11am from lax I checked in at 10:30 where they told me It was too late for me to check in they gave me another flight departing at 4pm (free of charge) weird right? Very disappointed since I always fly and check in 30 minutes before. I didn’t have any luggage with me either I do not think it’s fair and I will not be flying American Airlines/Alaskan airlines ever again."
Positiv: "It got me there safely without delays."
Negativ: "Food isn't good. the connections can be offered in a much better and time efficient way but they were not. I had to change airports in NYC with a 7-hr layover while they could've flown me to JFK (there was available flights). Same thing with coming back, a long layover in Texas."
Positiv: "Not a single part has a positive remark"
Negativ: "Well - this partner of westjet was terrible. The amount of re direction to get to the final terminal was absurd .. that's just my venting My real problem is that then "crew" or team that represent s the American Airlines / compass part was just useless. A hand full of people - myself included didn't get a chance to board the plane as they didn't make any announcements. Beyond disappointing. When you check in they take your cell phone "in case " well no call no txt no nothing. It was a joke the level of service No apologies or anything just a group of any tired patrons getting the worst customer experience. I'll never EVER book a flight that has anything to do with American Airlines or its partners"
Positiv: "I enjoyed the customer service, the nice landing and the pilots recognition that too many announcements on night time flights is unwanted."
Negativ: "I was on the plane for 50 minutes before we departed. I was in group 6. The people before my group waited even longer. I also don't like Americans stand alone terminal at LAX; there's no vendors or services there."
Positiv: "sehr gutes Essen und Unterhaltungsprogramm."
Negativ: "Sitze waren ok,"
Negativ: "Eine uralte Maschine mit wenigen zentralen Monitoren für die Bordunterhaltung"
Positiv: "Flight attendants were courteous and hardworking. Made sure all passengers were taken care of."
Positiv: "I survived the flight."
Negativ: "Missed connection Uncomfortable Rollercoaster flight"
Positiv: "The crew was phenomenal!"
Negativ: "The PA system was not working in the terminal, so crew member had to yell for passengers to hear her while calling out the groups to board."
Als Alleinreisender ist der Fensterplatz immer blöd, besonders bei eine 3-3-3 Bestuhlung in der Boeing 787-9 in der Economy Class, weil man gleich 2 unbekannte Leute aufscheuchen muss, wenn man zur Toilette will. Sitzbreite und Fußraum sind für einen Langstrecken- Flug gerade noch akzeptabel. Wenn nicht Mitglieder meiner Reisegruppe, die ich in den letzten Tagen kennenlernte neben mir sassen, wäre es schlimmer gewesen.
They cancelled my flight and had nothing else available at the time I needed to fly, so I had to book with another airline that was $200 more for the
the delay was eaten up by my layover so I walked almost straight onto connecting flight so I had excellent trip
+ Es war ein angenehmer Flug trotz Verspätung. - Die Toiletten waren gehen Ende des Fluges absolut ekelerregend aufgrund von Unfähigkeit mancher Fluggäste anständig auf die Toilette zu gehen.
Positiv: "Die meisten Crew Mitglieder waren nett"
Negativ: "2-4-2 Sitzreihen"
Positiv: "The flight was okay."
Negativ: "- I had to pay extra for lunch and (alcoholic) drinks. - The pasta was overpriced and tasted like nothing - At the destination we had to wait for 35mins in the plane, before we could get out."
Positiv: "The crew was amazing. The economic seat (I always prefer to select aisle seat) was OK for me."
Negativ: "I often prefer to take Air Canada flight for the departure to any international cities, because it hardly happened to have any cancelled AC flights during my Air flight dates in my past years trips."
Positiv: "Meal surprisingly good. Crew friendly, professional, and efficient."
Negativ: "Small seats 4 abreast--too close for any comfort for transatlantic flight. Would not fly this particular airplane again if possible."
Negativ: "Never made it to the flight..."
Positiv: "The set was super comfortable"
Negativ: "Everything was excellent"
Positiv: "Guter Service"
Negativ: "fragte man sich leider auf diesem Flug. Keine Monitore mit den Infos zum Flug (wo sind wir, wie lange dauert es noch, etc...) Kannte ich so noch nicht. Bordpersonal war sagen wir mal nicht unfreundlich, mehr aber auch nicht. Höflich, zuvorkommend und aufmerksam ist anders. Der Flug ging von Berlin. Es lag also auf der Hand, dass sehr viele Fluggäste deutsch als ihre Muttersprache haben. Das störte die Flugbegleiterin aber nicht. Sie sprach ein so schnelles und undeutliches Englisch, dass sie nicht bis gar nicht zu verstehen war."
Positiv: "The flights went smoothly overall. The crew was friendly."
Negativ: "The movie selection on the tv was limited."
Positiv: "On-line checkin with app and mobile boarding passes like a breeze compared to Sunwing catastrophe. And what a great landing with no visibility at full throttle to counter cross winds. Impressive!"
Negativ: "Charged my wife’s seat even though she is Altitude 25K"
Positiv: "Alles gut, wie erwartet. Cool, dass Internet im Angebot war."
Negativ: "Klar, die Flieger werden immer enger... aber für die Umwelt ist es schon besser, wenn dafür weniger Flieger starten also beklage ich mich auch nicht so sehr drüber. Am Besten wäre es, wenn es mehr Züge gäbe für solche kurze Strecken."
Positiv: "Flight attendant gave me more accurate info about the luggage proces. Information at check-in was incorrect."
Negativ: "1) incorrect luggage info in LIR 2) very late flight"
Positiv: "Crew and flight were great"
Negativ: "Not great food, but that's ok."
Negativ: "Air Canada knew we were going to miss our connection, as the flight was delayed over and over, yet the staff on the ground insisted all connections would be made, there had been no missed connections all day. As soon as we got to Montreal, we were told due to ice in Montreal Air Canada had been cancelling flights and many connections couldn't be made all day. By that time it was too late to call Vancouver and set up alternative plans for the following day, which is when we would finally leave Montreal."
Negativ: "Chaotic boarding. Little leg room"
Positiv: "Das Boarding und die Durchführung waren super. Das Personal sprach Französisch. Nicht alles wurde auf Englisch wiederholt. Getränke wurden NUR EIN MAL angeboten. Essen hat Geld gekostet - nicht gut. United Airlines hat zwar auch essen Gegen Geld angeboten, aber hat mindestens 3 Mal von sich auch Getränke angeboten. Also von sich aus."
Negativ: "Kaum Beinfreiheit. Essen nur gehen Geld."
Positiv: "Spacious seats"
Negativ: "Rude staff, delays both to and from Toronto on my flight and numerous others."
Negativ: "One of the crew members seemed a bit out of sorts, didn't smile much and was curt with another passenger when she was asked to take his garbage."
Positiv: "The ride was smooth, I felt safe!"
Negativ: "Late flight No info given to passengers"
Negativ: "6 hour flight delay missed a whole day of vacation when we called customer service we were redirected to a adult sex hotline by your staff all we got was a 10 dollar voucher for our trouble never flying air Canada again"
Positiv: "Great crew and was comfortable"
Negativ: "Food was expensive"
Positiv: "It was a mostly empty flight, so there was plenty of space."
Negativ: "The only bathroom was locked for landing, which I understand is a policy, however a woman sitting next to me REALLY had to go, and being at the back of the plane while everyone was leaving, could not go ask for it to be unlocked. I felt bad for her... Also, it was not clearly written or easy to understand where our gate was at Cleveland Hopkins. It was a small flight, but it could have been clearer."
Positiv: "Dieser kurze Flug verlief schnell und komfortabel. Es gab Internetzugang am Board, der gut funktionierte."
Positiv: "On time."
Negativ: "Entertainment system at our seat not working AGAIN. Had to wait 40 minutes at back of plane after using washroom. Isles blocked by drink cart."
Negativ: "Late boarding again with Air Canada."
Negativ: "Flights got delayed both going away and coming home. They almost lost baggage and I was going on a cruise the following day. Workers didn't seem to care that I was going to miss my connection. Kinda made it the connecting city's problem."
Negativ: "Bag damaged. No one to report damage to"
Positiv: "der sessel ist wie ein altes economy-sessel, das essen ist schöner angerichtet, und es gibt mehr platz"
Negativ: "leider ist die standard-economy-klasse viel enger geworden"
Negativ: "They boarded early while our connecting flight was late. They told us they could not allow us in even though we arrived 1 hour before. Had to purchase all new tickets."
Negativ: "The flight was delayed for a long time, after so many frequent changes. The airline did not even give an excuse or explanation for the changes and the delay."
Positiv: "The view from the window seat was all that was good about the flight."
Negativ: "The flight attendant (lady with short red hair) was very rude to a customer I was sitting next to. When food service came aroind, people had there seats back amd instead of addressing everyone to politely put their seats in the upright position, she specifically told her (in a very harsh tone) to put her seat up for consideration of the person behind her. The customer said she couldn't because the person in front of her had her seat reclined as well, which left her with very limited space to eat. The flight attendant continued to say she needed to pit her seat upright or take a seat in the back of plane. I was in shock by the flight attendants' unprofessionalism. Flight attendants also need to provide passengers with pens to fill out declarations. Some would not provide customers with pens. I will never fly Air Canada again!"
Negativ: "Did not make this flight."
Positiv: "A couple of flight attendants were really really nice. I am diabetic and ran into a bit of a problem, one was so sweet and caring about it and helped me out. I really felt safe with her."
Negativ: "Regarding the same diabetic issue, another flight attendant could have cared less that I was in a bit of trouble. I needed to lay down in the flight attendant seats due to my issue and i heard two of the girls complaining about it."
Positiv: "The movie selection and the food was great! The crew was friendly and helpful. The pillows and blanket provided made for a little bit more comfort."
Negativ: "The lack of space in the cabin was very uncomfortable. Being arm in arm with strangers is not my idea of a great flight. Flights lasting over 4 hours should really be courteous to those on board."
Negativ: "They over sold the flight. Customer service was awful and the gate attendant was untrained. We were unable to board the plane."
Positiv: "The flight attendant in Business class was absolutely fantastic. Very friendly, attentive, and fun. She made the trip special."
Negativ: "Business were regular seats, but for such a small plane I understand."
Negativ: "Without notice, flight was delayed more than 3 hours."
Positiv: "The food was good"
Negativ: "I was put in overbooking, and was concerned about not being able to get on the flight. Everything worked out fine in the end, but still did not appreciate this. Given the risk of not being able to board, I will likely not use this airline in the future."
Positiv: "You want comfort? this is the way to go."
Negativ: "Entertainment on short flight was limited."
Positiv: "Our family of four took this nine and a half hour flight on a day when it was important we stay awake. The inflight entertainment helped. My husband watched three movies, my kids and I played games (often together), and we used the accurate flight tracker to monitor our status. The food wasn't bad at all. Lunch was either chicken or pasta (which my son and I enjoyed) and we had wraps for snack (chicken or veg, which were very good). The beverage service was good and they came around a couple of extra times with water. The flight staff were friendly and helpful. My son is special needs and they were very accommodating."
Negativ: "Boarding this flight was a zoo. Instead of orderly calling zones as usual, it was an every-man-for-himself atmosphere. And then boarding was actually onto a bus which carried us out to the plane. Boarding was in front and back of the plane, but deplaning was only at the front of the plane, which took forever and we had a connecting flight. Word of advice: don't try to connect with less than two hours if you're heading to the US. We had at least four checkpoints to go through. (But that clearly wasn't on Air Canada and they, in fact, had someone at Customs watching out for us.)"
Negativ: "We almost missed our connection and no concern, communication, or assistance from crew. They should allow close timed flights priority thru process."
Negativ: "I have nothing to say about the flight, was good enough."
Positiv: "everything was as I expected"
Flight delayed. Crew excellent. Airlines are struggling amid shortages of staff. Be prepared to have flights canceled or delayed.
Flights kept changing right up to the day before leaving—-finally requiring two connecting flights instead of one with all of us traveling alone to connect through a different city. The connecting flight changes were scheduled too close to the arriving flight time—-requiring another phone call and extremely long wait times to United. In all, we had to call United 6 times with flight changes THEY made. United and their partner companies (in our case Lufthansa) continually blamed the other provider for the scheduling problems. All flights we took on this trip were delayed. The flight staff was always good. The arrangements for the trip a nightmare.
United Airlines flight 1238 from Orlando to LAX on Friday night June 24, 2022 1. Flight was delayed two hours from late arrival caused by an earlier delay, resulting on my not being able to catch my connecting flight from LAX to Santa Barbara, and having to spend the night in Los Angeles. Fortunately I have a cousin who lives here and she was able to put me up. 2. My entertainment screen was not working. 3. An infant or young child in front of me had a course cough and was coughing frequently. He did not have a mascon, raising concerns about possibility of COVID-19. 4. Airline staff were professional and good, as was the pilot having to make a difficult landing in heavy fog.
Positiv: "Sehr positiv dass man der Person neben mir einen freien Platz anbot und wir dadurch mehr Platz hatten. Sitzplatz hatte ausreichend Platz und das Unterhaltungsprogramm war sehr gut."
Negativ: "Frühstück hätte besser sein können"
Negativ: "Flight personnel seem like they dont enjoy their job."
Negativ: "Bigger seats and warmer cabin"
Negativ: "The delays, gate changes in a massive airport, and general lack of information made this trip excruciating."
Negativ: "We arrived at the airport over an hour before the scheduled departure time, per TSA suggestions, and it was way too early. Perhaps a half hour before boarding from smaller cities would be more suitable."
Positiv: "Made up time lost to bad weather. Several announcements from pilot-I always like that. Makes me feel more personally cared for. "My friend the pilot is taking me there". That might explain how it makes me feel. Wish they did it more. Don't usually complain but below you will see I did."
Negativ: "Your headrest are especially cheap, plastic like, with little padding. Being in back row(no recline) would have been manageable if I could have leaned head to side to rest on something that extended out. Left too much light on (all down center) for an overnight flight. Served heavy dinner at 2am. Woke everyone up. Later light breakfast would have been more appropriate. Bathrooms reeked and waste bin overflow. Stewardess in back chatting. Don't they ever check?. They didn't seem to want to there."
Negativ: "Seats very uncomfortable Planes tatty Toilets very dirty"
Negativ: "bei einem 45 min Flug kann man nicht viel anders machen"
Positiv: "eingentlich war gar nichts wirklich gut. sondern max mässig"
Negativ: "Es gibt 2x auf einem über 11 Stunden non-stop Flug was zum essen:Nach dem Start und einmal 1,5 Stunden vor der Landung. 9 Std. nichts. Wenn dann eine Stewardess helfen will mit einem kleinen Snack aber von einem Kollegin gebremst wird, dann finde ich das unverschämt!! "Wir machen keine Ausnahmen!""
Positiv: "Crew was nice."
Negativ: "Delayed flight and then undelayed it, and then delayed it again - so many almost missed the flight. The guy next to me smelled like a barn animal and cigarettes. United needs work."
Positiv: "Great crew"
Negativ: "More legroom"
Positiv: "Felt like the pilot was experienced and skilled because It was very smooth in departing and landing."
Negativ: "There was a lady sitting on my assigned seat. She said flight attendance told her that is ok to do. I wouldn't mind if she or staff asked me with legitimate reasons. It happened at mt last trip; ending up sitting next to big person instead of sitting with my 12 year old daughter."
Positiv: "Personal freundlich und in dem Fall war der Punkt 20 Minuten überpünktlich"
Negativ: "Wie üblich auf diesen kurzen Flügen keine Bordunterhaltung. Relativ wenig Sitzabstand wie sonst aber auch üblich (bei knappe 1,90m) wenn kein spezieller Sitz mehr frei ist."
Negativ: "I missed having the navigation map when traveling such a long distance."
Negativ: "Our flight was “delayed” 12 hours! Notably not cancelled and rebooked because then they would have to compensate us, I believe"
Positiv: "Leider verspätet"
Positiv: "The service"
Negativ: "Plane too small and uncomfortable"
Positiv: "Never made connection since first flight was deplaned"
Negativ: "Never made it"
Positiv: "Plane was clean and updated; pilots and crew sought to make up for lost time from late departure. Nice, wide seats."
Negativ: "Plane was freezing."
Negativ: "Entertainment während des Fluges nur gegen Aufpreis mittels Kreditkartenzahlung möglich"
Negativ: "- knapp unter 6 Std Flugzeit und nur ein Mini-sackerl bretzen zum Essen - für jedes Gepäckstück wird kassiert"
Positiv: "Flug hat Minimumkriterien erfuellt. Puenklichkeit und Sicherheit. Getraenke wurden offeriert."
Negativ: "Ich bin klein und fand es beengend. Das überraschendste war aber das komplett fehlende Unterhaltungsprogramm. Nicht mal ein gemeinschaftlicher Monitor. Dies bei einem 4h Flug. Info über vorhandene Service( entertainment und food ) im Flug wäre wünschenswert."
Negativ: "Got delayed big time."
Positiv: "Business Class entsprach voll den Erwartungen, nur das erste Mal war der Flug rückwärts"
Positiv: "Prinzipiell ok aber nicht First Class Standard, wie gebucht"
Positiv: "Flight was on time and I received my checked baggage."
Negativ: "Seat was uncomfortable due to insufficient foot space. All (about 6) overhead bins in the rear of the aircraft were full because crew stored “essential equipment” in them. Crew was not professional. After takeoff they never came around to see if anyone needed anything and not even a glass of water was offered for the entire flight. They didn’t even ensure that everyone wore seatbelts on landing - woman next to me was stretched out hugging her companion while landing wilth unbuckled seatbelt. Entertainment screen did not wirk properly."
Positiv: "The person at the United customer service desk was able to book me on the next available flight to Reno (after missing my original flight mentioned above) quickly and efficiently. Boarding was fast."
Negativ: "I was late to my original flight and the United personal that I talked to at the gate was very rude. I asked if the plane was still boarding and all she said was go to customer service. I know I gave her a questioning look because this did not answer my original question. She repeated her statement again this time pointing. I would have preferred that she tell me that the flight had finished boarding but customer service could help me get on another flight. I feel that would have been more professional. My new flight was also an hour late"
Positiv: "Flights on time"
Negativ: "Luggage arrived 2 hours late on separate flight"
Positiv: "Excellent service and flight. On time. Nice clean plane."
Positiv: "Siehe Bewertung in den Kategorien. Essen ok, Boarding entspannt und ein guter Flug für den Preis (sehr günstig)"
Negativ: "Nicht sehr viel Platz, zu wenige Getränke über den Flugzeitraum, Personal nur mäßig freundlich, kein Boardentertainment am Platz nur über zentrale Lautsprecher aller 4-5 Reihen (Flug durchgeführt von United)"
Positiv: "Guter Komfort und gute Beinfreiheit zu den Vordersitzen so dass man auch nach einem Langstreckenflug von München nach San Francisco entspannt ankommt."
Negativ: "... und alles kostet extra: Bordunterhaltung, Essen, Bier."
Positiv: "Good cabin & flight crew; kept us informed."
Negativ: "Ran late. Seats are time (I'm average weight & height). Windows couldn't have been lower or we'd have been looking at the gear."
Positiv: "Wir waren sehr knapp dran. Wir erreichten den Flieger nur, weil uns Airline Angestellte geholfen haben und wir durch den Flughafen gespurtet sind."
Positiv: "Assigned seat - delayed because of hot breaks but stayed on tarmac to cool while cooled only about 10 min."
Negativ: "Airline stewardess should have suggested mom with young child in lap could move to empty row of seats."
Negativ: "Didn't take the plane!"
Positiv: "Personal war sehr nett, das Boarding ging zügig vonstatten, Sitze gemütlich(für Kurzstreckenflug)"
Negativ: "Flug hatte 1 h Verspätung, keine Auswahl beim angebotenen Snack"
Positiv: "Boarding sehr zügig, Carry-on wurde unkompliziert in Frachtraum verbracht da sehr kleines Flugzeug"
Negativ: "Sitze eher sparsam bemessen, keine Auswahl bei Snack"
Positiv: "The seating seemed a bit more spacious~very much appreciated!"
Positiv: "Everything went well and we didn't crash. 10/10"
Positiv: "On time"
Negativ: "Kinda bumpy"