Super Crew / Great Entertainment System
Es gab einen Snack und gute Getränke. Besser Service als bei manch anderer Airline
Baggage drop-off könnte schneller sein, die FlugbegleiterInnen könnten freundlicher sein
Great flight Will go again!
Positiv: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Negativ: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
Negativ: "Nothing. Flight was amazing"
Positiv: "Nice crew, good food."
Negativ: "Both bathroom were not working in business class area."
Negativ: "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
Positiv: "Flight arrived on time"
Negativ: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
Positiv: "Customer care was super supportive"
Negativ: "Inflight sandwiches"
Negativ: "The plane is so old..,"
Positiv: "The aircraft"
Negativ: "No overbooking next time!"
Negativ: "Fix the damn KIOSKS at Vienna!"
Negativ: "Das ich jetzt noch nicht in nRennes bin sondern in Amsterdam hängen geblieben bin."
Positiv: "Top sympathische Crew"
Positiv: "Die Crew war nett."
Negativ: "Die Kabinenklimatisierung hat man nicht in den Griff gekriegt. In dem Bereich wo wir saßen war es sehr kalt und zügig, so dass wir und trotz mehrerer Decken erkältet haben. In anderen Bereichen haben sich die Gäste über zu hohe Temperaturen beschwert."
Negativ: "Die Lauf Wege sind zu lang aus Amsterdam."
Positiv: "Very friendly crew and on time with no problems."
Positiv: "Freundliche und aufmerksame Crew."
Negativ: "Sitze in der Business Class etwas durchgesessen."
Positiv: "Service, entertainment and comfort - all very good. Really enjoyed the extra legroom in comparison with other airlines."
Negativ: "Just the AC was way too cold and they are not providing any blankets nor pillows"
Positiv: "The service crew was very nice"
Negativ: "Entertainment was broken so no movies etc. No pillows and no blankets because they ran out. Freaking cold during the flight. No vegetarian meal nor snacks."
Negativ: "Es war gute service im Flug. Ich fliege wieder mit KLM."
Negativ: "Stornieren des Flugs. Keiner fühlt sich zuständig und der Kunde wird mit Arbeit und Kosten allein gelassen"
Positiv: "Good for both."
Negativ: "Bigger seats."
Negativ: "It was a connection flight from Manchester via AMS to HAJ. Transfer time in Amsterdam (offered by KLM) just 1 hr - so my baggage hasn't arrived in HAJ, at least one day delay! At airport HAJ I've heard that's usual that baggage can't arrive in one our! So I didn't understand why this flight was offered by KLM!"
Positiv: "was a standard flight, in a standard quality - nothing bad"
Negativ: "alles gut"
Positiv: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Negativ: "No downsides at all"
Positiv: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Negativ: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."
Positiv: "pünktlicher Flug Sehr nettes Personal Gute Verpflegung"
Positiv: "Unterhaltungsprogramm guter Service"
Negativ: "schon besser im Flieger gegessen"
Positiv: "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Negativ: "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."
Positiv: "Efficient boarding system, clearly signposted. Professional staff"
Positiv: "Crew where awesone and the choice of entertainment was fantastic"
Negativ: "Seats way to close together"
Positiv: "Very friendly onboard personnel - I really had kind of homy feeling."
Negativ: "Nothing special"
Positiv: "Shirt flight but well catered, boarding was efficient and quick."
Negativ: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Positiv: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Negativ: "Boarding was chaotic and congested with not much information or order."
Positiv: "Das Flugpersonal war freundlich, sehr aufmerksam und fürsorglich. Es gab genug zu trinken und gute Auswahl. Über eine Kleinigkeit zu essen freute ich mich auch sehr. Es war ein entspannter, angenehmer Flug. Danke vielmals."
Negativ: "Dass der Flug sich verspätet hat, hat mich persönlich nicht sehr gestört. Wenn aber jemand danach weiter fahren muss, oder einen Termin deshalb verpasst, könnte etwas nervig sein."
Positiv: "Board-Crew war sehr nett und das Essen + Getränke war natürlich auch sehr gut."
Negativ: "Leider muss man sagen dass das Boarding zu lange gedauert hat und manche Probleme mit dem Anschlussflug hatten. Noch dazu kummt dass mindestens 5 oder 6 Personen ihren Koffer nicht mehr bekommen haben unteranderem auch eine Freundin von mir was natürlich sehr ärgerlich ist."
Positiv: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Negativ: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
Positiv: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Negativ: "Can't think of anything."
Positiv: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Negativ: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
Negativ: "Didn’t happen."
Positiv: "Professional crew. Good boarding."
Negativ: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."
Habe flug verpasst, Anschluss von Brest war zu knapp (30') mit 10' Verspätung v Start
Boarding and online chkin was very good, food was not to the expectations.
Positiv: "The premium economy- it was the most uncomfortable - tight seats. The back of the seats are not reclining It’s not worth the money you pay for premium services"
Negativ: "The premium economy should be eliminated and should be labeled for what it is: couch class with some perks"
Negativ: "They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size"
Positiv: "The rest area"
Negativ: "The airport was cold and it should be warmer"
Positiv: "Nette Crew, Privatsphäre und leckeres Catering"
Negativ: "I not get to go my flight, I couldn't get reimbursement"
Negativ: "Nur süße Snacks, nichts salziges"
Negativ: "The conditions were very cramped. The entertainment system was quite old and had very little selection. My entertainment system actually stopped working all together. I called for assistance from my seat a couple of times, but nobody came."
Positiv: "Freundlichkeit des Personals"
Negativ: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. Without that tickets we can not claim the bags. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Negativ: "Die Bestuhlung der Business Class in der Boeing 777 ist unbequem. Es gibt wenig Ablagemöglichkeiten. Die Anordnung ist 2-3-2, und die Fensterplätze und der mittlere Sitz hat keinen Zugang zum Gang. Man muss bei diesen Sitzen die Nachbarn belästigen. Finde ich gelinde gesagt suboptimal."
Positiv: "Entertainment programs"
Negativ: "New variety of food"
Positiv: "Great crew and entertainment. Terrible experience at CDG airport but that’s the airports fault."
Positiv: "The seat was very comfortable."
Negativ: "My boyfriend and I were required to gate check our carry-on luggage which required us to go through customs in Paris to get to our bag and re-enter security for our connecting international flight. I am unsure why this was the case as other passengers brought the same size luggage. Very upsetting."
Positiv: "Crew was attentive. Timings were spot on."
Negativ: "Virtually no information at boarding which made everybody just make a huge line. Boarding they a bus, it was raining and we got wet."
Positiv: "Everything! The service was exceptional!"
Negativ: "I’m not sure that short-hop flights should serve solid food. The quality invariably disappoints. Otherwise, all is good with this flight."
Positiv: "Mit einer Ausnahme war die Crew wenig motiviert"
Negativ: "There was no entertainment and the food could be better"
Negativ: "Sehr laut! Eng gestuhlt"
Positiv: "I really liked my seat, but it was one of the only ones that didn't have a USB port."
Negativ: "See above. Overall, very nice experience."
Positiv: "Everything was great"
Positiv: "The cue lines per zone are a brilliant idea!"
Negativ: "An explanation to passengers as to why there was a backup between the gate and the plane."
Negativ: "4 Stunden Wartezeit am Flughafen leider zu lang:("
Positiv: "Intranet meant I could watch movies on my iPad"
Negativ: "Seats are very uncomfortable"
Negativ: "I have never been in a situation were a flight has been delayed due to the co-pilot suffering a knee injury prior to take off. A request for a doctor on board after an hour or so and then having to leave the plane and then re-board after about 40 minutes was quite bizarre."
Negativ: "Flug kommt Mitten in der Nacht in Paris an. Da die Verbindung zum Anschlussgate noch geschlossen war, mussten wir formal nach Frankreich einreisen um zum Gate nach München zu kommen. Dort darf man sich im ungeheiztem Gate noch mindestens 2 Stunden die Zeit vetreiben."
Positiv: "Die Crew war nett"
Negativ: "Sitze waren sehr verschlissen, bzw. funtionierten teilweise nicht. Bordunterhaltung war nur auf einem Monitor möglich der andere Monitor funktionierte nicht."
Negativ: "They lost my luggage :("
Positiv: "Nette Besatzung, Kleiigjeit zum Essen und Trinken"
Negativ: "Sehr wenig Platz, wenig zum Essen"
Positiv: "Flight on time"
Negativ: "The usual Air France flights to Rome, that I have been flying for years, are now operated by Joon. For a couple months nothing changed, except the way the crew dressed. But now Joon is showing its true nature as a LOW COST airline.Seats cramped. Snacks and apple juice are now available for purchase only."
Positiv: "Efficient and smooth flight. Service was great and flight attendants were friendly"
Positiv: "Flug war kurz, dennoch gab es Getränke. Das war super!"
Positiv: "Flugpersonal war außerordentlich aufmerksam und freundlich. Der Flug mehr als entspannt. Auch das Essen war super!"
Positiv: "Very quiet"
Negativ: "We were in the last few rows on a turbulent route. The yaw damper constantly overcorrected, resulting in lots of side to side motion for the passengers"
Negativ: "My luggage was lost in Paris. Now I need to wait still."
Positiv: "The size of the plane was nice. They had a good move selection. The vegan meal I was given was great."
Negativ: "It was loud, cold, the food was just okay at least my vegan meal was the bomb but it would have been better had when we booked the flight it allowed me to also choose this option for my husband. Since he is vegan as well."
Positiv: "Alle ok, Personal freundlich zuvorkommend"
Negativ: "kleiner Snack mit Kaffee, alles gut für den kurzen Flug."
Positiv: "Great service, decent food"
Negativ: "There was no WiFi on the plane"
Positiv: "Ground crew at CDG was helpful to file a claim for the lost luggage."
Negativ: "Ground crew at MXP Was inexperienced. She called every one in my flight to form a new line and it was immediately total chaos. And then they lost one of our luggages!"
Positiv: "Boarding was on time"
Negativ: "flight was delayed by 20 minutes Boarding got me through Sky priority quickly. Had to then wait in the boarding tunnel as the cabin was not ready. large queue Seats were exactly the same as economy so offered no added benefits apart from the meal on board parked in a distant area of the terminal and had to shuttle bus to 2E which meant a very tight transfer"
Negativ: "at no point when buying my ticket did the site say zero bags were included. In fact, when purchasing it said that information about baggage was not available.Shocked to have to pay 50 dollars for one bag. I am member of Flying Blue. One bag has always been included in the price of a ticket flying transatlantic."
Positiv: "The plane arrived in New York smoothly"
Negativ: "They lost my luggage and have no information as to where it is. It has been 3 days and no Information. There was only one meal for the flight and alcoholic beverages were not included."
Negativ: "CDG is a monster. The distances are long . The signage is poor and when I asked for directions the diirections I got were wrong."
Negativ: "They loosed our reserved seats, our luggage, food was awful, ground staff was disrespectful."
It was planned to be a transit in Manchester, so no need of passport. Ryanair changed the terminal of the flight so, i needed a passport in the end, so impossible for me to take the plane. I had to buy another for the same day very espensive. So very stressful experience and really pissed about this kind of behaviour
Flight was delayed 2 hours no information given at boarding gate,
Liebe leute von Kayak, senden Sie bitte nicht an Kiwi.com Kunden E-Mails, dass sie einchecken sollen ( Ryanair ). Das geht gar nicht. Das hat mich viel Nerven gekostet, bis mir Kiwi.com endlich geantwortet hat, daß sie mir die Bordkarten 24h vom Flug per email senden.
This company for nobody sending the invoice.This is tottaly wrong
Smooth and on time. All perfect!
There were some individuals not using face masks properly (being almost all the time without them) and the cabin crew did not alert them at all.
Negativ: "Food and drinks for free"
Negativ: "check in online hat über 2 tage hinweg nicht funktioniert ... beim check in am ryan air schalter wollte uns der mitarbeiter 55€ gebühr pro person verrechnen ... nach längerer diskussion hat eine nette kollegin eine kostenlose möglichkeit für uns gefunden."
Positiv: "On time no depay. Peacefully flight"
Negativ: "Price of ticket"
Positiv: "Pünktlicher Abflug, mehrfach Service während des Fluges."
Negativ: "Sitzkomfort, USB-Ladestation am Sitz, Ablagemöglcihkeit am Sitz..."
Positiv: "Sitze ok, verspätete Flüge mit langen Phasen auf dem Rollfeld via Flugzeug bzw. Bus."
Positiv: "Super,nette Personal."
Positiv: "The price of the tickets was good."
Negativ: "It’s Ryan Air you get what you paid for."
Positiv: "Sicherer Start und Landung"
Negativ: "Langes Boarding, klapprige Treppe bei Regen um im Bus zum Terminal zu kommen, unfreundliches Personal, Sitze sehr unbequem"
Positiv: "Pünktlichkeit Preis"
Negativ: "Unfreundlichkeit des bodenpersonals in faro und vor allem das arrogante Verhalten der "Chef stewardess" ihren Kollegen gegenüber auf dem hinflug. So eine wichtigtuerei vor der Kundschaft ist in meinen Augen ein absolutes nogo"
Negativ: "Gate-Ankündigung sehr spät, danach sehr schnell "last call""
Positiv: "The crew was very hospitable."
Negativ: "Having all of us line up for boarding on the second floor, only to have us stand in that room for another 15-20 minutes before beginning the boarding process didn't seem to make much sense."
Positiv: "Flug war pünktlich und angenehm, ausser... Siehe unten..."
Negativ: "Die Stewardess, die unsere Reihe bedient hat, war sichtlich genervt und war sehr abweisend und unfreundlich. Ich denke, sie sollte sich einen anderen Job suchen."
Positiv: "Die Crew war sehr nett"
Negativ: "Leider FlugVerspätung und essen überteuert"
Negativ: "Delays and missed bus"
Positiv: "On time. No hitches."
Negativ: "All I expected from a budget flight"
Negativ: "Die Besatzung wirkte ziemlich genervt und war nicht besonders freundlich. Der Flug ging erst eine Stunde später"
Negativ: "Es dauert alles zu lange. Kein Essen Kein Champagner. Gepäck musste ich extra zahlen."
Positiv: "Preis-Leistungs-Verhältnis war ok, nettes Personal."
Negativ: "Das nachträgliche Dazubuchen von Gepäckstücken klappte erst nach mehreren Anläufen, intransparente Abwicklung."
Positiv: "Der Flug ist wetterbedingt etwas verspätet gestartet, aber der Pilot hat den Zeit verlust fast wieder eingeholt. Reibungsloser Ablauf, zufrieden."
Negativ: "Der Bewegungsfreiraum ist bei Ryan Air leider stark eingeschränkt. Etwas mehr Beinfreiheit wäre zu begrüßen"
Positiv: "Flight arrived in time"
Negativ: "No entertainment"
Positiv: "Alles reibungslos geklappt. Sehr freundliche Flugbegleiter. Pünktlich gestartet. Werde Ryanair weiterhin empfehlen"
Positiv: "In flight snacks were good. Staff pleasant."
Negativ: "Getting through security was a stressful nightmare. I had no idea what to put where. Was just given a tray and expected to know. Signs said inhalers needed to be in plastic bag but website said meds were ok but keep handy. Threatening notices said if you get it wrong your bag will be searched and you can be delayed for up to half an hour (the inference being you could miss your flight). Vowed not to fly again although may get over it!"
Negativ: "1hr 30 delay Gate change Queue moves Late baggage"
Negativ: "Streik von Ryanair war nicht absehbar ob der Flug geht oder nicht ...meidet diese airline"
Positiv: "We actually made it"
Negativ: "The 3hr delay with no explanation or any information whilst waiting in the airport."
Positiv: "The lady at the boarding gate was nice, she issued the tickets before we gave her the voucher that we paid. Because the plane was leaving"
Negativ: "We didn’t aware that we need to pay 55€+vat per ticket because we didn’t check in online. I was really angry"
Positiv: "Ryanair hätte technische Probleme wodurch das online Einchecken nicht möglich war. Daher nur am Flughafen - für unfassbare 55€!"
Negativ: "der Flug startete mit einer Verspätung von 65Min."
Positiv: "Trotz der Verspätung - keine kostenlose Angebote. Auch für Wasser müsste man zahlen"
Negativ: "Alle Passagiere waren wegen Verspätung müde. Trotzdem hat man Licht vollständig eingeschaltet um etwas zu verkaufen."
Negativ: "Our children were placed in separate seats from us and NO one would help to reseat us together. So frustrating. The attendants didn’t have proper change for customers. And Ryan air failed to tell us we would have to take our bags out and through stringent security during a layover in Manchester which took forever. Zero stars."
Negativ: "Im Bus auf dem Rollfeld musste lange gewartet werden. Keine Bevorzugung trotz Priority und Kleinkind, Flug mal wieder das Departure-Window verpasst, Extra-Runden über Frankfurt mussten gedreht werden, etc. pp."
Positiv: "Flight on-time, friendly to baby. Did not have food and no entertainment."
Negativ: "Took long time to pick up baggage (could be an issue at BCN airport). Would be great to arrange seating (sit next to my wife) when seats are randomly picked up"
Positiv: "Families first, priority boarding everYthing fine"
Positiv: "60 Minuten Verspätung wurde bis auf 25 Minuten wieder eingeholt. Personal sehr freundlich"
Positiv: "Wir wurden rechtzeitig im Flugzeug darüber informiert, dass der Flieger wegen eines Unwetters anstatt mach Dortmund nach Köln fliegt."
Negativ: "Das (zu bezahlende) Essen war überhaupt nicht empfehlends wert. Das Personal von Ryanair konnte keinen Transfer nacvh Dortmund organisieren"
Negativ: "Plane arrived late, took off 1.5hrs after plan and arrived late in Dublin There was no tea, beer or wine. Most of the food was not available"
Positiv: "Das schnelle und unkomplizierte Boarding wie auch das verlassen des Flugzeuges. Die Flugbegleiter waren sehr Höflich und zuvorkommend."
Negativ: "Es gab keine Snacks! Das habe ich zwar nicht erwartet aber bei einem Flug nach Amsterdam der Swiss Airline gab es Umsonst Kaffe und Gipfeli das hat mir sehr gut gefallen."
Negativ: "Unacceptable waiting time for baggage"
Positiv: "Das Flugzeug war nicht dauber. Especially klemmten noch benutzte Papiertücher zwischen den Sitzen und es war sehr staubig"
Negativ: "- Wartebereich in Ciampino viel zu klein. - Mussten die Rucksäcke abgeben, obwohl sehr kompakt."