The legroom on this flight in coach was incredible. Service was outstanding. Everything was on time. SAS was a great experience.
Reise wurde von SAS storniert
Reise wurde von SAS storniert
The food was terrible and the crew didn’t speak any Scandinavian language and were very loud like on their own trip
Positiv: "Amazing crew, fast boarding."
Negativ: "Uninspired food. I was served the same meals 30 years ago."
Positiv: "Crew war Super!"
Negativ: "Schlimmes, altes, kleines und sehr beengendes Flugzeug, extrem schlechte Belüftung!"
Positiv: "Crew war super speziell Carsten!"
Negativ: "Eine Fussmassage hätte es noch toppen können."
Negativ: "MUC >> CPH wurde durch SAS durchgeführt, jegliche Versorgung kostet extra. Nicht was man erwartet, wenn man durch Lufthansa bucht!"
Positiv: "Sehr nette Besatzung Schnelles und geordnetes Boarding"
Negativ: "Verpflegung war kostenpflichtig mit Ausnahme von Tee und Kaffee."
Positiv: "The airplane was modern and well kept. The crew were attentive and kind."
Negativ: "Nothing - our flight out was great!"
Positiv: "Great food, typically on time and very prompt. entertainment was good. It was an older plane so the actual screens and monitors or outdated."
Negativ: "There were several babies crying for at least 2/3 hours and of course it is not the fault of the crew or airline. But that definitely left a lot of people dissatisfied with an overnight flight in which we are hoping to rest before arriving in Copenhagen. Seats are getting smaller and smaller. Spaces are very tight but that seems to be the norm with all airlines"
Positiv: "Didn't seem to take long. Crew was friendly. Landing was great."
Negativ: "I assumed we got a meal, but perhaps I'm mistaken there."
Negativ: "Anschlussflug wurde gecancelt"
Positiv: "Gibt nix gutes"
Negativ: "Flug wurde gecancelt ohne das man benachrichtig wird!!"
Positiv: "Beautiful airport, nice merchandise and merchants.flights on time."
Negativ: "In Copenhagen I left my iphone in the bin during security check. Half an hour later i heard my name on P.A. system. The message was muffled and never repeated. I ran in circles trying to retrieve my phone and I got very poor assistance. I had to be deboarded an boarded again and barely made my flight. I was misinformed several times and ran around the airport with my hand luggage like a chicken without a head. Why wasn’t it brought to my gate? They had my info."
Positiv: "Definitely one of the cleanest aircrafts I have seen. Design in grey simple but good. Nice and friendly staff."
Negativ: "New Arla Milk packages have a strange form and way to open which makes it tough not to spill the milk on you!"
Positiv: "We rode economy. This was on par with other airlines. Plane was clean, Crew was good. On time. Actually seemed that the seats had a bit more room than the American Airlines planes."
Negativ: "Cannot talk to a human. Check in was at a Luftansa kiosk. If an attendant at the Frankfurt airport had not showed us, there was no obvious way to guess how to check a bag or get a boarding pass. So if you do not speak German fluently, ask an attendant as soon as you get to the check in area, and save yourself some walking and time."
Negativ: "Filme waren ok, aber nur ein Spiel (Schach) auf einem Interkontinentalflug (CPH - SFO) ist eher mager für einen 11h-Flug. Spiele müssen ja nicht sein, aber andere Fluglinien als SAS bieten da mehr..."
Positiv: "Flug hat Minimumkriterien erfuellt. Sicherheit. Sehr gute Landung und Infos vom Käpten.Getraenke wurden offeriert."
Negativ: "Kein Entertainementsystem vorhanden. Kein Food. Info über vorhandene Service( entertainment und food ) im Flug wäre wünschenswert."
Positiv: "Pünktlichkeit/ Sehr gute und viel Verpflegung/ Genügend Platz/"
Negativ: "Leider waren geschätzt 70% der Monitore kaputt. Ich hab den Sitzplatz gewechselt um Filme schauen zu koennen. Info über vorhandene Service( entertainment und food ) im Flug vor Abflug wäre wünschenswert."
Negativ: "Rude crew, and apparently now you only get one free nonalcoholic drink in Economy for an 8 hour flight."
Positiv: "The flight attendees were great, always taking good care of somebody and gave me more drinks/food when needed. You had enough space and everybody could sleep. Already looking forward to my flight back home."
Negativ: "The Entertainment could have some more movies to watch - After 3 movies there was absolutely no other movie that might have been interesting to me. However, after 3 movies you are also supposed to stop so it's not even so bad."
Positiv: "The food and entertainment on board is great. I was very pleased with how they organized the checking of bags and the fact I picked it up at my final destination without any issues and right on time."
Negativ: "Some of the staff at the check in desks can be very rude. Also, on my initial flight, they closed the check-in early and left many of us stranded without knowing who to talk to and how to manage to get on the plane. When someone from SAS finally came, I was told I would be escorted through security and most into the plane but then the "manager" or whoever was in charge denied it. The plane did not leave for another our and instead of arguing with the costumers they could have just helped us get on the plane. It was unfair of them to close the check in desks early and on top of that to catch a plane the next day they wanted to charge and exorbitant fee. I Wii never fly SAS again."
Positiv: "The salad they served me in SAS Plus had fish in it which I'm allergic too and the stewardess immediately found one that had chicken instead. She also sang a Lullaby song thanking us for flying SAS on landing. Great! :-)"
Positiv: "Great service, friendly stewards and stewardesses, delicious food"
Negativ: "Flight delayed, had to take 2 other flights to get to the final destination. Arrived at 9pm instead of 2pm."
Positiv: "Alot of room for legs, good hp service"
Negativ: "No snack with beverage before dinner, no choice of food , On connecting flight Kopenhagen-Krakow only Coffee/tea, no snack again, for passenger going over see very poor !!!!"
Positiv: "On time, easy boarding"
Negativ: "The flight was nearly full and everyone seemed to have at least two cases. This caused lots of jostling for space in the lockers"
Positiv: "Pünktlicher Abflug und zügiges Boarding, die Crew war freundlich reserviert."
Negativ: "Essen nur in der teuersten Buchungsklasse inklusive, ansonsten wenig Auswahl."
Negativ: "They only offered tea and coffee for free as a drink and nothing anything more, and were not kind at explaining this."
Negativ: "5 STD. Verspätung."
Positiv: "Angenehmer Flug, schnelles Boarding und Deboarding..."
Negativ: "Alte Machine, Lange Wartezeit im Flieger ohne Erklärung für die Verspätung. Keine Zeitschrift, Personal Recht unsichtbar. Kaffee ohne das Milch oder Zucker angeboten wurde."
Positiv: "Very friendly crew Intime departure and arrival"
Negativ: "It was extremely cold in the plane (I was in row 32). Many passengers had the blue blanket wrapped around them even over their head"
Positiv: "Pros: -Good food -Good entertainment -Attentive staff"
Negativ: "Cons: -Uncomfortable seats ( I took the free seat and didn't upgrade) -Poor air circulation ( I hardly felt any AC) -Lack of overall plane space"
Positiv: "Check in, Fast Track, lounge, 1. Reihe"
Negativ: "man sitzt auf engeren Sitzen (Tablett ist in der Armlehne), aber ebenso zu dritt wie in der Eco. 1A-B-C haben viel kleineren Fußraum als 1D-E-F Stewardess wollte kein Handgepäck erlauben, da die Kanine bereits zu voll war. Ich schuld vor, sie solle erst einmal das Gepäck der Mitarbeiter aus der Kabine nehmen, dann reicht es auch für die Paxe ...."
Negativ: "No food, no entertainment"
Positiv: "Essen in der Business Class okay"
Negativ: "Irritierend, dass in der Businessklasse der Mittelsitz NICHT frei bleibt"
Positiv: "I am vegetarian with no egg fish or meat. I didn't get any choices"
Positiv: "The flight crews were great. The entertainment on the long flight was good. The food was abundant."
Negativ: "While in Stockholm we had a flight delay and multiple gate changes. The lack of communication was frustrating. The food was too spicy for my taste as well as my 2 yr olds. No options were offered on the menu."
Positiv: "Die Besatzung war sehr nett, der Ablauf gut organisiert. Hat alles wunderbar geklappt. Zur Verpflegung gab es Kaffee oder Tee, was aber ok ist bei dem ultrakurzen Flug."
Positiv: "Die Besatzung war sehr nett, der Ablauf gut organisiert. Hat alles wunderbar geklappt. Zur Verpflegung gab es Kaffee oder Tee, was aber ok ist bei dem kurzen Flug."
Negativ: "Komfort dürfte etwas besser sein. Unterhaltung gab es keine."
Negativ: "We couldn't check in online because we had an infant in arms. So we tried to check in there. There were 3 different terrible queues. One to use the machines, one to check bags and another for special situations. We tried the machines, didn't work. A rep told us to go to the special situations line. There was a rep there that was trying to prevent people to getting into the line because it was sooo long (1+ hr). So we tied the machines again. Didn't work. So we convinced the guy to let us in the special line. It was nuts. We waited as our flight got closer and closer. Right when it looked like we might make the flight, one of the TWO reps left. When we finally made it, they said we wouldn't make the flight. We rebooked and had to pay extra. WORST travel experience ever."
Positiv: "People food"
Negativ: "Seats small"
Negativ: "Aufgrund vorheriger Verzögerungen war der Flug mal wieder verspätet. Information am Gate eher mangelhaft."
Positiv: "Food and crew were great."
Negativ: "The plane was hot and my seat was very uncomfortable."
Positiv: "The flight was very comfortable. I came to know this after I feel asleep instantly after take off."
Positiv: "Nothing to be honest"
Negativ: "Checkin was a disaster, girl was not aware of anything she was doing and after over ten minutes of explainatiin she still put me and my bags on a wrong flight. Lady at the boarding gate tried to help and finally managed to send me and my bag in the same flight. Even bigger disappointment was that I booked a business class seat and paid three times more money then a normal economy ticket, there wasn't any business class seat and all seats were occupied in the front rows. Staff was generally rude and not willing to help."
Negativ: "Missed connection was re-routed by United directly to FRA"
Negativ: "Für die Verpflegung (Cola und Nüssli) musste ich 50 Kronen zahlen. Das geht einfach nicht, auch wenn es ein share code Flug war, weil das Ticket von Swiss war"
It was planned to be a transit in Manchester, so no need of passport. Ryanair changed the terminal of the flight so, i needed a passport in the end, so impossible for me to take the plane. I had to buy another for the same day very espensive. So very stressful experience and really pissed about this kind of behaviour
Flight was delayed 2 hours no information given at boarding gate,
Dublin AirPort security was awful. It took nearly 2:30 hours to check in and get through security
This company for nobody sending the invoice.This is tottaly wrong
On time, quick boarding, no issues whatsoever.
It was late… the seat was so worn out I could feel the seat frame.
People are not wearing masks and crew don’t care
Smooth and on time. All perfect!
Quick and easy boarding. Pleasant personnel and easily available food and drink. What’s not to like.
I would have liked to been able to contact Ryan Air and inform them that I was not able to make the flight due to Covid-19, But their site is absolutely useless -12 out of 10 Disgusting attitude towards the customer
There were some individuals not using face masks properly (being almost all the time without them) and the cabin crew did not alert them at all.
Negativ: "Food and drinks for free"
Positiv: "crew war gut Sitz bequem Vorteil ist reservierung"
Negativ: "check in online hat über 2 tage hinweg nicht funktioniert ... beim check in am ryan air schalter wollte uns der mitarbeiter 55€ gebühr pro person verrechnen ... nach längerer diskussion hat eine nette kollegin eine kostenlose möglichkeit für uns gefunden."
Positiv: "On time no depay. Peacefully flight"
Negativ: "Price of ticket"
Negativ: "Bags were soaken wet at arrival"
Negativ: "The flight was okay but 40 minutes late due to issues at Hamburg Airport. I.e. the problem was not with the actual flight or with Ryanair."
Positiv: "Super,nette Personal."
Negativ: "45 Minuten Verspätung, nicht ausreichend Sitzgelegenheiten im Boarding Bereich"
Positiv: "No frills, but for a quick trip it was excellent. Lots of leg room"
Positiv: "das Personal war nett und der Flug angenehm"
Negativ: "leider wo es ja ein spät Abend Flug war eine Stunde verspätet abgeflogen und dann noch das Licht was sehr grell war , die ganze zeit angelassen"
Positiv: "On time - From Southend"
Negativ: "The extra charges at EVERY turn on a hellish web site that makes you never fly again"
Positiv: "Friendly staff"
Negativ: "Being a bit late. Unusual for Ryanair"
Positiv: "alles ok"
Positiv: "Exellent start and landing! Bravo pilots!"
Negativ: "it was announce a delay of 1h which in the end it was 3hours without any further announcements... they offer vouchers for drinks and food but they did not announce accordingly, I found out only when I was boarding..."
Negativ: "I had previously checked in on line to avoid the fee at the airport just to be charged the fee. It was very inconvenient and had to pay for something I had already paid for online. I’m very displeased and upset"
Positiv: "Schnelles einfaches Boarding"
Negativ: "1 Stunde Verspätung"
Positiv: "It was in time"
Negativ: "At the Pisa airport I had to pay € 40 for a baggage I had already paid when buying the ticket, the counter staff told me after I explained that I had paid for it, otherwise I could not carry my suitcase, so I had I have to pay my suitcase again and now I have to do all the cumbersome procedures so that my money is refunded"
Negativ: "Die Kabine war während des Fluges kaum behitzt. Das im Winter bei Minustemperaturen kann sehr unangenehm sein, besonders bei Flugdauer länger als 3 Stunden. Im Mantel stundenlang zu sitzen ist keine komfortable Möglichkeit."
Positiv: "Einzig gute bei Ryanair ist nur noch der Preis."
Negativ: "Der Flug war wie immer verspätet. Boarding war anstrengend. Wenn man nicht noch dazu bezahlt um Priority zu sein ist es ehrlich kaum auszuhalten."
Negativ: "Plätze waren gut,man hatte viel Beinfreiheit."
Negativ: "The gate staff did not make it clear where and when passengers with Priority seating should stand in line."
Positiv: "Sehr freundliches und hilfsbereites Personal. Pünktliche Ankunft."
Positiv: "New aircraft lavazza stong coffee"
Negativ: "All was good"
Negativ: "A horrible airline. They charge you for everything, you have to pay a checked baggage fee for both ways. I bought a round trip ticket, if I'm bringing luggage, I'm going to want to bring that luggage back with me. You have to pay if you have more than one cabin bag, everyone boards at the same time, the plane is cramped and old. The landing was just us slamming into the runway. I can't tell you about the staff because I never saw anyone that worked there"
Positiv: "Smooth boarding Friendly staff"
Negativ: "Flight was delayed 1.5 hrs Dalayed at the gate 1 hr Waiting at the baggage claim 1.5 hrs Very disappointing"
Negativ: "verspäteter abflug, wartezeit in der maschine ohne klimaanlage unklare zeitangaben, widersprüchlich und unzuverlässig. unfreundliches personal (scheinbar selbst genervt) nach der landung kein ausstieg ohne grund. erneutes warten"
Negativ: "der Flug startete mit einer Verspätung von 65Min."
Negativ: "Boarding commenced after the given departure time with no sign of a delay on the departure boards. There was no clear guidance for queuing, so the speedy boarding we paid extra for was close to useless, staff then scanned boarding passes without a care for passports. Once on the plane the flight was delayed for 2 hours and only after 45 mins of sitting around waiting for an explanation were we given one by the captain."
Positiv: "freundliches Personal, der Flug war pünktlich, großzügiger"
Negativ: "etwas langes Warten in der Fluggastbrücke, unfreundliche Handgepäckregelung, obwohl der Flug nicht ausgebucht war..."
Negativ: "Delay 90minutes.. Miss the rent a car.. Lost a bunch of money. Never again Ryanair"
Negativ: "Knapp 3h Verspätung inkl. Warten auf dem Rollfeld."
Positiv: "Das Flugpersonal war sehr nett"
Negativ: "Die Sitze waren ungemütlich"
Negativ: "Delayed, unable to buy a cup of tea, rude staff. Will never fly with such a shambolic, greedy airline again."