Sitting In the plane for 1 hour not knowing why
The flight departed late and the interior temperature was very cold for the first hour of the flight. Eventually it warmed up to a normal temperature. The crew was great. My seat in comfort class was comfortable. There was no food served---only snacks.
Flew first class - no meal and they didn’t let us know. It was a long flight. Delta first class isn’t really first class
The flight attendant was terrible her name was chauvan
The entertainment unit not work. It kept freezing up, the map kept moving around to other parts of the globe, so,e functions didn't operate at all. Finally less than halfway through the flight the unit froze up all together and was completely unusable. Also, the seat wasn't able to recline as the button on the seat was completely missing!
Positiv: "Crew was amazing and super professional. The seats were trash. Very uncomfortable"
Negativ: "Better seats in the plane? Is that possible to change? Lol"
Positiv: "Plane was new and equipped"
Negativ: "In first class we had beef jerky for breakfast"
Negativ: "Movies were outdated flying to Amsterdam, coming back was great"
Positiv: "The crew was amazing"
Positiv: "great everything!"
Positiv: "Crew and service was amazing"
Negativ: "Paid $28 for internet and it didn’t work"
Positiv: "Seat was okay, and the crew were good. Boarding was quick probably because not many passengers on flight."
Negativ: "Nothing really. Flight was quick."
Positiv: "The flight was comfortable"
Negativ: "It got delayed multiple times."
Negativ: "Broken plane. Why not take better care?"
Negativ: "Flight cancelled with no reasonable alternative. Ended up driving."
Positiv: "Great crew serving God beverages and meals. The was a variety of Entertainment from which to choose."
Positiv: "Pedro helped me in Punta Cana with a wheelchair he went out of his way to make sure I was okay and comfortable. He was amazing! I so grateful for him."
Negativ: "The trip from Atlanta Georgia to Austin Texas was TERRIBLE!! The delta staff working the counter in Atlanta were rude, I was actually forced to get a complete stranger to help me with my wheelchair because there was no staff to help me. I was yelled at by delta staff. It was a horrible experience."
Negativ: "Ich hatte für meine Mutter und mich das Ticket zusammen gebucht jedoch haben wir keine Sitze nebeneinander bekommen. Nicht schlimm aber schon ärgerlich wenn das nicht von der Airline aus klappt und die Leute nicht Sitze tauschen wollen"
Positiv: "Toller Service"
Negativ: "Seat assignment for me and my traveling companion was done at gate. We had to sit in 2 different rows."
Positiv: "I liked the touch screen displays in each headrest. Seats and leg room comfortable"
Negativ: "Boarding was somewhat unorganized"
Negativ: "Mehr Verpflegung mit Getränken wäre schön gewesen, aber an sich alles ok."
Positiv: "No major delays and able to make my connection. It was a standard flight without too much to report on"
Negativ: "wish there could be less trash generated on airplanes. I notices that Flight Attendants on this flight separated the plastic cups from the trash, and I hope this got recycled."
Negativ: "90 minutes on the taxiway is not what you want"
Negativ: "Boarding at JFK.Always messy"
Positiv: "Food was great Legroom was excellent Stewardess super nice Was able to sleep"
Negativ: "No leg rest"
Positiv: "Preboarded and all went smooth and quick"
Positiv: "No problems"
Negativ: "Takes so long to board plane"
Negativ: "Wir hatten uns für den teureren Direktflug entschieden - dieser wurde zweimal geändert, letztendlich hatten wir einen Stop in Orlando und sind viel früher losgeflogen als ursprünglich geplant - was zur Folge hatte, dass die Kids quasi nicht geschlafen haben weil wir mitten in der Nacht ankamen und zu allem Überfluss wurden unsere Sitzplätze geändert - in die Reihe vor dem Notausgang, an der sich nicht mal die Lehne zurückstellen lässt... also extrem wenig Platz wenn der Vordermann seine zurückstellt..."
Positiv: "See above."
Negativ: "Nothing. Really."
Positiv: "The flight attendant was nice."
Positiv: "Alle Flüge pünktlich, nettes Personal an Board, Essen gut, gerne wieder"
Negativ: "The baggage drop attendant was very unhelpful when I asked if she could help me sort out an issue (when I checked in online for the second leg of my trip, i paid for my bag then but they wanted me to pay again for my first flight) and just dismissed me and said she couldn't help, making me pay again for my bag. First time I've ever had an unpleasant experience with Delta."
Positiv: "The flight was on time. Airport personnel were courteous & efficient. Airplane was clean. Pilot was friendly. A passenger had a peanut allergy so Delta distributed almonds, instead. Nice. Overall, I like Delta."
Negativ: "Leg room was just barely adequate. It was a small plane-nothing could be done about that."
Positiv: "Flight was on time, flight attendants were very nice and professional."
Positiv: "Everything except the time of arrival."
Negativ: "It was SO late; like 3 hours late."
Positiv: "Crew was friendly enough, but not overly."
Negativ: "Entertainment system was (again) not fully functional. No success to "noon-movies", such as games. Plane was untidy almost from the beginning. Check-in staff was functional, but not particularly friendly."
Positiv: "Flight was late leaving JFK. I paid extra for Comfort Plus and had the most uncomfortable seat ever. My back ached during and after the flight. Absolutely the worst seat ever that I have had flying. While it was a short flight we were supposed to get serviced during the flight, but there was no cabin service unless you were in 1st class. So much for the perks of Comfort Plus as there were none. Not even a glass of water. Wow! When we landed late obviously because we left late we were late and there was no ground crew to get our plane to the gate so we sat for over 1/2 hour on the taxi way waiting for ground crew to be available for us to get to the gate. To add insult of injury when we did get to go to the gate there was no gate available for use so we had to deplane in the rain down the emergency stairs. They said that if you had a problem with the steep stairs that they would make other accommodations. Probably would have been another delay so we all carefully went down the steep slippery stairs. I doubt that the stairs met any OHSA or safety requirements except for emergency issues. They were wet and slippery. This was the absolute worst trip that I have taken with Delta. It will seriously influence my future trip decisions."
Negativ: "Not being on time. Not delivering service stated. Sitting on a taxi way for extra time. Having to disembark down steep slippery stairs, basically an emergency exit. This trip was late from start to finish."
Positiv: "Smooth flight. On time and took me from 20 degrees to 80"
Negativ: "Too many announcements"
Positiv: "Der Flug fand immerhin statt"
Negativ: "Der Flug startete mit 4 Stunden Verspätung, die sich im halbstündige m Rhythmus ohne Angabe von Gründen aufbauten. Erst nach massiven Beschwerden mehrerer Kunden gab es schließlich ein Fläschchen Wasser."
Negativ: "Langes warten für fliegen , Kamikaze Check in,"
Positiv: "Freundliche Service"
Negativ: "Flugzeug ist über die Jahre gekommen (Alt)"
Negativ: "The airplane did not even have storage space for below-standard sized bags. Gate check worked fine, but it was an inconvenience and some of my stuff got frozen"
Positiv: "Let’s face it-no one likes a 14 hour flight. But the staff was great, food pretty good, movies flew by and we arrived early and happy and bags at baggage claim by the time we got"
Positiv: "Variety of entertainment options, much was complementary, which was definitely a neat addition."
Negativ: "There was a bit of a delay right before boarding, which was not the airline's fault, but air traffic control at the destination. Unfortunate, but things happen."
Positiv: "Very good and safe"
Negativ: "Everything was great"
Negativ: "Quick flight on time and no issues."
Negativ: "Our bag was tagged as Priority, and was literally the last one off the plane. We clearly have different definitions of that word."
Negativ: "Flight delayed by over 4 hours. Took another flight"
Positiv: "Sehr positiv dass man der Person neben mir einen freien Platz anbot und wir dadurch mehr Platz hatten. Sitzplatz hatte ausreichend Platz und das Unterhaltungsprogramm war sehr gut."
Negativ: "Frühstück hätte besser sein können"
Negativ: "Bigger seats and warmer cabin"
Positiv: "I had the row of seats to myself and lots of leg room."
Negativ: "Our flight was delayed. We watched while the next flight was loading on time. We had to wait 2 hours!"
Negativ: "Seats very uncomfortable Planes tatty Toilets very dirty"
Negativ: "bei einem 45 min Flug kann man nicht viel anders machen"
Positiv: "eingentlich war gar nichts wirklich gut. sondern max mässig"
Negativ: "Es gibt 2x auf einem über 11 Stunden non-stop Flug was zum essen:Nach dem Start und einmal 1,5 Stunden vor der Landung. 9 Std. nichts. Wenn dann eine Stewardess helfen will mit einem kleinen Snack aber von einem Kollegin gebremst wird, dann finde ich das unverschämt!! "Wir machen keine Ausnahmen!""
Positiv: "Great crew"
Negativ: "More legroom"
Positiv: "The pilot and stewardess were very pleasant to chat with the stewardess was sweet, pleasant to chat with. All around enjoyable She likes her job as does the captain."
Negativ: "I fell getting out of my small seat breaking my glasses and hitting my head on the top of seat’nnn"
Positiv: "Personal freundlich und in dem Fall war der Punkt 20 Minuten überpünktlich"
Negativ: "Wie üblich auf diesen kurzen Flügen keine Bordunterhaltung. Relativ wenig Sitzabstand wie sonst aber auch üblich (bei knappe 1,90m) wenn kein spezieller Sitz mehr frei ist."
Positiv: "Pleasant crew, flight on time. Ambiance = none, comfort = bare minimum, better than sewerage on the Mayflower and that's the norm."
Negativ: "I missed having the navigation map when traveling such a long distance."
Positiv: "Leider verspätet"
Negativ: "What I wrote above was meant to describe our experience from Chicago to Burlington- not Milwaukee to Chicago. Although, we had a delay in Milwaukee too. Overall, everything was only fair"
Negativ: "Entertainment während des Fluges nur gegen Aufpreis mittels Kreditkartenzahlung möglich"
Positiv: "Good flight attendants"
Negativ: "There were no charging outlets, the tv screens were very old and poor quality. I downloaded the app before my first flight and the in flight entertainment would not work. I even checked if there was an updated version before boarding and there wasn’t. I kept getting an error that I would need to try again in a few minutes. Horrible plane experience in terms of the amount paid compared to even lower budget flights that have great in flight entertainment options."
Negativ: "- knapp unter 6 Std Flugzeit und nur ein Mini-sackerl bretzen zum Essen - für jedes Gepäckstück wird kassiert"
Positiv: "Flug hat Minimumkriterien erfuellt. Puenklichkeit und Sicherheit. Getraenke wurden offeriert."
Negativ: "Ich bin klein und fand es beengend. Das überraschendste war aber das komplett fehlende Unterhaltungsprogramm. Nicht mal ein gemeinschaftlicher Monitor. Dies bei einem 4h Flug. Info über vorhandene Service( entertainment und food ) im Flug wäre wünschenswert."
Negativ: "When boarding, the agent said we had to check our rollaboards because they were our of overhead bin space. Hen we entered the plane, we saw that the entire back half of the plane had empty bins, but by that time it was too last to retrieve our bags."
Negativ: "Never got to dc"
Positiv: "All the effort to make my need for wheelchair problem free"
Positiv: "Business Class entsprach voll den Erwartungen, nur das erste Mal war der Flug rückwärts"
Positiv: "Prinzipiell ok aber nicht First Class Standard, wie gebucht"
Positiv: "Nice, friendly flight attendant, smooth flight once we got in the air"
Negativ: "Delays. Some people missed connections. I was fortunate my second plane was delayed, else I would have missed mine too"
Positiv: "I had a good amount of time between each flight, every plane was waiting at the gate when I arrived, every flight arrived early."
Positiv: "Once the plane boarded it was a smooth flight."
Negativ: "The airline said that it needed to take on additional fuel due to bad weather, which would make the plane overweight. This meant that nearly half of the passengers who bought tickets would not be able to fly. Thos made boarding stressful as they were randomly calling names. They were offering $2000 and a hotel and meals and a flight out the next morning. However I did not have flexible travel plans and the stress of hoping to be allowed to board was unpleasant."
Negativ: "We kept getting delayed by 20minutes (for 4 hours) without any communications/updates from the staff as to what the problem was or when a solution might be found."
Negativ: "I reboarded the same plane for this leg of the trip. The same issue with the air being unbearably cold."
Positiv: "Flights on time"
Negativ: "Luggage arrived 2 hours late on separate flight"
Positiv: "Siehe Bewertung in den Kategorien. Essen ok, Boarding entspannt und ein guter Flug für den Preis (sehr günstig)"
Negativ: "Nicht sehr viel Platz, zu wenige Getränke über den Flugzeitraum, Personal nur mäßig freundlich, kein Boardentertainment am Platz nur über zentrale Lautsprecher aller 4-5 Reihen (Flug durchgeführt von United)"
Positiv: "Guter Komfort und gute Beinfreiheit zu den Vordersitzen so dass man auch nach einem Langstreckenflug von München nach San Francisco entspannt ankommt."
Negativ: "... und alles kostet extra: Bordunterhaltung, Essen, Bier."
Positiv: "Wir waren sehr knapp dran. Wir erreichten den Flieger nur, weil uns Airline Angestellte geholfen haben und wir durch den Flughafen gespurtet sind."
Positiv: "Every member of the crew was really helpful, especially since I had a cello with me. They helped me with tips on how the airport and their boarding system worked, and I'm sure they are just as good with families and people carrying heavier luggage."
Positiv: "Personal war sehr nett, das Boarding ging zügig vonstatten, Sitze gemütlich(für Kurzstreckenflug)"
Negativ: "Flug hatte 1 h Verspätung, keine Auswahl beim angebotenen Snack"
Positiv: "Boarding sehr zügig, Carry-on wurde unkompliziert in Frachtraum verbracht da sehr kleines Flugzeug"
Negativ: "Sitze eher sparsam bemessen, keine Auswahl bei Snack"
Positiv: "Everything went well and we didn't crash. 10/10"
Positiv: "Gate staff were courteous."
Negativ: "I had about an hour layover in which I had time to use the restroom and buy lunch. I did these things, then went to wait at the assigned gate. Meanwhile, unbeknownst to me, they changed the departing gate for my connecting flight. The concourse area is so crowded and noisy, and announcements are only heard in the immediate gate are, that, though I was sitting only one gate over, I did not hear the boarding calls and missed my flight. I sat in Newark airport for six hours (which included a maintenance problem, gate change and 1 more hour delay) until the departure of the next flight to Burlington."
Negativ: "Again, United changed my original departure time from Burlington, VT to San Diego (via Chicago) from 10 am to 6:30 am. This meant an overnight stay in Burlington and loss of sleep and my free breakfast. In addition, I was stuck with 4+ hr layover in Chicago. The Chicago terminal was a mass of swarming people. Horrible!"
Negativ: "ABSOLUTELY ZERO EMPATHY WHEN 2 MINUTES LATE TO GATE... Was actually mean and let 2 airline crew on while we stood there... plane there... our bags on... especially when United needs a better profile!!"
Positiv: "The pilot had an excellent landing in adverse conditiions"
Negativ: "The in-flight concessions were extremely poor. The staff were impolite and inconsiderate"
Positiv: "Crew is nice"
Negativ: "United app doesn't work on all my devices"