Finde günstige Flüge nach Tulum

Positiv: "Great"
Negativ: "I didn't get my kosher food that I ordered"

Positiv: "Der Flug war mehr oder weniger Pünktlich und verlief unspektakulär."
Negativ: "Durch einen Gerätewechsel wurden teilweise die Sitzplätze neu vergeben. Dadurch sassen wir etwas weiter hinten"

Positiv: "Der Flug war mehr oder weniger pünktlich und nicht ausgebucht. So waren wir zu zweit in einer Dreier-Reihe."

Positiv: "Alles hat geklappt."
Negativ: "Zuwenig essen Portion"

Positiv: "It was nice because plane was half empty so had quicker attention from stewards - everything was good."

Positiv: "Meals were good"
Negativ: "We did not notice when they rolled the Duty Free Cart --so we asked if we could buy a product later on in the flight- The crew told us "No" The crew did the bare minimum serving Business Class passengers. The connecting gangway between the 2 toilet areas--- 2 of us passengers tried to pass the crew to get to the other side--crew would not move out of the way--- we, the passengers had to manoevre around them as if we were a burden to them"

Positiv: "Flight was 14:40----- Boarding began a little late at 14:20. Got everyone on board efficiently and quickly. No kidding. Plane was ready and started moving for take off at 14:39. Impressive! Well Done!"

Positiv: "Leider landete mein Flugzeig 15 Minuten später in Zürich...und das bei einer Umsteigezeit von insgesamt 50 Minuten. So war es gut, dass auf den Bildschirmen die Gates angezeigt wurden, wo welche Abflüge sind. Auch eine Übersicht über den Flughafen erfolgte. Sehr gut und danke! Dankenswerterweise wartete die Cockpitcrew auf meinen Koffer. Dadurch verzögerte sich der Abflug um 10 Minuten, die aber wieder eingeholt wurden."

Negativ: "Drei Tage später kam erst der Koffer an. Keine Auskunft über den verbleib von der Swiss."

Positiv: "Swiss being swiss, great service and food was quite nice."
Negativ: "Airplane felt old, entertainment system is small and outdated."

Positiv: "Pünktlich und super Service"

Positiv: "Crew was friendly. Food was good"
Negativ: "Crew was slow to pick up dishes and trash after meals. Passenger in front of me reclined seat leaving little room for me to watch the video screen or read."

Positiv: "Flugzeug war sauber"
Negativ: "Verspätung Sandwich war kalt und hart wie den Stein"

Positiv: "2x Bustransfer. Somit kein Prio-Boarding"
Negativ: "Eng."

Positiv: "es war alles in Ordnung, Boarding etwas langsam, aber bei einem großen Flieger wie dem Airbus A320 ist das schon OK;"
Negativ: "an Board gab es kein Entertainment-System; das ist aber für einen Kurzstreckenflug kein großer Mangel; darüber sehe ich hinweg"

Positiv: "Sehr speditives und unkompliziertes Boarding, pünktlicher Abflug"
Negativ: "Keine Verpflegung im Preis inbegriffen, nur Kaffee und Tee. Gerichte und Getränke von der Karte sehr teuer."

Positiv: "wie erwartet"
Negativ: "20 min verspätung"

Positiv: "pünktlich"
Negativ: "air conditioning aus während boarding bis zum start babygeschrei"

Positiv: "Pünktlich"
Negativ: "Von der Stewardess angerempelt worden und Rotwein auf dem Hemd"

Positiv: "Service was great staff very attentive food was good and crew makes sure you are never hungry or thristy"
Negativ: "It was a 11 hour flight and coach seats too small to sleep"

Positiv: "Alles In Ordnung"
Negativ: "Nichts zu bemängeln"

Positiv: "It was a good short flight, with good service"

Positiv: "Well managed flow of services, polite and helpful staff, quiet environment, good air in the cabin."

Negativ: "I didn't have much time between my connecting flights, so I arrived at the gate right at boarding. I preselected my seat (window on emergency exit) beforehand. When I boarded through the self boarding gates, the machine just gave me another seat allocation. Obviously at that time it was too late to complain."

Positiv: "Check-in in 5 Minuten Aufgabe Gepäck in 3 Minuten Aufmerksames Personal im Flugzeug"
Negativ: "Nichts"

Positiv: "Freundliches Personal, pünktlicher Start"

Positiv: "Food, entertainment, on time, excellent flight"
Negativ: "Cramped, the touch screen was not very responsive, the snack at midnight would be better if it were breakfast food-"

Positiv: "Great complimentary chocolate."
Negativ: "You would think that after spending 1100 on a ticket that a passenger could chose their own seat within 24 hours of their flight. Nope. They wanted me to pay for my seat after already spending 1100. Then they said I was randomly selected for a TSA check in Zurich. Seriously. And there was no TSA agent in sight doing the check. It was a Swiss Airline Employee. Never had that happen even in the USA."

Positiv: "Wie immer sehr freundliche Crew, guter Service"
Negativ: "Sitzabstand in Eco definitiv zu knapp!"

Positiv: "Komfort der Sitze war angenehm. Der Flug war angenehm. Das Personal war freundlich."
Negativ: "Kurzfristige Anpassung der Einsteigegates. es gab keine schriftliche Kommunikation am ursprünglichen Gate. Eine Audiodurchsage habe ich nicht mitbekommen."

Positiv: "Genügend Platz auf der Notausstiegsreihe. Verpflegung für 1:45h-Flug mehr als ausreichend. Sehr aufgestellte Flugbegleiter und -innen, trotz später Abflugzeit und vollem Flieger. Pünktliche Landung und Gepäck sehr schnell erhalten."
Negativ: "Leichte Verspätung beim Abflug"

Positiv: "Gute Information"
Negativ: "1h Verspätung"

Negativ: "Couldn't change seats online after reserving them online in advance. Headsets use proprietary connector and plug had to be held in place to get both ears to function"

Positiv: "neues flugzeug ansperechendes inneres neues flughzeug"
Negativ: "fast eine stunde verspätung fast eine stunde verapätung"

Negativ: "Too narrow seats."

Positiv: "Even though the flight felt like forever, the cabin crew did such a wonderful job at making us all feel comfortable. The food selection was great and the fact that the staff was approachable was also a great plus. Will definitely fly again using Swiss air. Thank you"

Negativ: "On the flight to Zurich the passenger behind me gave me a difficult time about reclining my seat back but keep in mind he had his reclined. Coming back to Newark the gentleman behind my boyfriend made a comment how he didn't have room due to his seat being reclined. The passenger next to us was arguing with the passenger in front of her because she didn't want that person to recline their seat back. I have never experienced such rude people on a flight and I realize this is beyond your control. It made for a very uncomfortable and stressful flight. Maybe signs can be posted or a message when booking your flight that ALL passengers have a right to recline seats and if space is an issue for your comfort then upgrade to business class for more room."

Positiv: "On time"
Negativ: "The airport at Vienna airport checked my hand luggage (and many others as well) on a scale. My was ok and I got a red tape stating that it was checked. At check in it was checked again. I have a very small roll on that I specifically bought for flying in Europe. I never had that in the US."

Positiv: "Chocolate"
Negativ: "Over 1h delay Horrible sandwich Very rude staff"

Positiv: "I don't think I'd ever experienced such a friendly and empathetic crew."
Negativ: "Security was a disaster in Amsterdam. Lines were long and they were checking everything - e.g. My bag had to be screened 2x because of my Kindle, which never happens. But the crew was Extremely accommodating and helpful."

Positiv: "Just a comment that the flight is short and I understand that the company does not provide any food except for chicolate"

Positiv: "Verpflegung ging schnell"
Negativ: "zu spät (1h) sehr enge sitzabstände gewünschte sitze wurden ein boarding wieder storniert und man sass sehr viel schlechter"

Negativ: "Kein Anschlussflug!"

Positiv: "The ground and aircraft staff are very professional, friendly and helpful."
Negativ: "The aircraft was old, with subpar AC. We would either get freezing or hot and stuffy air. The seats were quite uncomfortable, worse than on recent trips with other airlines (Air Canada, United, Air France). Neither of our entertainment systems worked, despite the best efforts from the crew to reset them. Finally, the food was very disappointing for a European airline."

Positiv: "Service Freundlichkeit fast ohne Verspätung!!"

Positiv: "Excellent food - 5 star restaurant quality. Great service - always aims to please."
Negativ: "IFE with very few options. Boarding aircraft with Bus - horrible."

Positiv: "Crew was excellent."
Negativ: "The advanced seat reservations that we had paid for 7 months in advance were changed to very uncomfortable substitutes without giving us a reason."

Negativ: "Verspätung"

Positiv: "I like that this plane had more leg room then other airlines."

Positiv: "Alle wünsche erfüllt. Sehr angenehm und freundlich. Gutes Essen und kein Plastik Besteck"

Positiv: "Sehr pünktlich weiter zu empfehlen nur top top"
Negativ: "Schlechte Landung zu schnell Steigflug gehabt"

Positiv: "Das Essen ist bei Türkisch Airlines ein Hauptgrund weswegen ich mit dieser Airline fliege!"

Positiv: "There was ample leg room in economy. The food was good. Plenty to eat. Good selection of entertainment. Boarding was relatively good."
Negativ: "I did not like the fact that my U.S. bound plane had to be boarded from the tarmac. I’m assuming it had something to with u.s. security issues with carriers from predominantly Muslim countries. The crew need to check passengers that want to place their feet anywhere except the floor or footrest. I see exactly how fights happen in the planes. It is not ok to place ones feet on someone else’s armrest."

Positiv: "Ein Wort Turkish-Airlines ok 2 Wörter !!!! Nur noch mit denen"
Negativ: "Alles super nicht umsonst die beste Airlines Europas seit 2012 !!!"

Positiv: "Nothing"
Negativ: "My mother is terminal, as in, she's DYING. So she was having a momentous flare up and we were running a little late. NOWHERE we were told we had to be at check in prior to an hour before the flight. Made it there 6 minutes after that "hour" check mark and were unable to make the flight. Tried to rebook and was told to pay the $800 per ticket that we already paid. Who has that kind of money? Guess I'll see if she can settle for sea world or the damn beach instead of Egypt like she wanted to. Thanks for nothing. For absolutely nothing."

Positiv: "Gutes Bordpersonal aber leider hört es da schon auf"
Negativ: "Typisches Flugzeug essen, geschmacklich mehr Chemie als alles andere, Entertainment Bildschirm aus dem 18. Jahrhundert der kaum funktioniert noch reagiert ohne Ton und vom Komfort so schlecht, dass man froh sein kann wenn man danach nicht im Rollstuhl sitzt"

Positiv: "Food and staff were good."
Negativ: "The seats were tight when the person in front leaned all the way back. His or her head was practically in my lap forcing me to lean back, to the annoyance of the person behind me. All was fine after the meal when everyone leaned back."

Negativ: "Das essen War gut"

Positiv: "Nettes Personal und Top Essen"
Negativ: "Unterhaltung, Naja"

Positiv: "The food was great; the service impeccable!"

Positiv: "Alles war perfekt.."

Positiv: "Alles war perfekt..."

Positiv: "Alles war perfect vom einstieg bis und mit der gepäck aufnahme ."

Positiv: "Loved the service, food and airplane itself."
Negativ: "Istanbul airport is large and difficult to manage. Had to walk/run for about 20 minutes to get to my connecting flight."

Positiv: "Es war goed"
Negativ: "Essen und sitze auch goed"

Negativ: "Food was dried out and tasteless"

Positiv: "The food was pretty good"
Negativ: "The seats were too close so you could hardly move when the seat in front reclined. They didn't clean the bathroom during an entire 13 hour flight and it needed it."

Positiv: "Turkish tea."
Negativ: "The food was not good"

Positiv: "Great service, polite."
Negativ: "A bit slow serving food."

Positiv: "Entertainment was very nice."
Negativ: "Bath room was not clean during the flight. Flight attendants can be nicer."

Positiv: "Nice crew except for...see: 'didn't like' section."
Negativ: "First and foremost we were astonished and angered that the cabin crew would not allow any window shades to be open during the day- long flight. That is unhealthy and exacerbates the jet lag phenomena. An airplane is not a hotel and you have eye masks and such readily available for people sleeping. Oh, and I also like to look out the window! For this reason I am looking for another airline to fly for our semi annual trips overseas."

Positiv: "Plane was comfortable .. Good food from New York to Istanbul"
Negativ: "Poor quality of food , from return trip. To New York"

Negativ: "the delay in the departure"

Positiv: "Personal äußerst zuvorkommend"
Negativ: "Essenwahl nicht vorhanden"

Negativ: "Boarding in Istanbul kein priority"

Positiv: "Alle gut. Freundliches Personal. Gutes Bordessen..gute Unterhaltung...aber nur auf den neueren Maschinen...."
Negativ: "Das Einzige Manko....BOARDING...das hat gefühlte Ewigkeiten gedauert....man muss sich neuerdings wie Schüler anstellen...die Primusse zuerst..dann Business..dann die Holzklasse (ich)...aber nachdem die beiden Priority Klassen an Bord waren...blieb man stur...bitte bleiben Sie in der Economy Linie...das hier sind die Priority Lines...."

Positiv: "We had a great flight other than the uncomfortable seats. The food was outstanding and the staff the staff was very accommodating. I was glad I was able to charge phone/tablet on the plane"
Negativ: "My seat didn't lay back, which made it was difficult to sleep. The seats are too close and generally uncomfortable. I just wish we could have toured Istanbul since we had a long lay-over. Took forever to find out where the tour was only to find out we needed Visas. The airport staff was not helpful. The bus tour is promoted on their website, and it sounded like it was easily accessed as soon as we were off our flight from Johannesburg. Not so."

Negativ: "According to the menu we were supposed to have a choice of chicken or eggplants. When it was my turn - it turned out that there was no chicken left. Fine. Eggplants with some kind of lasagna. This lasagna was just old! Old and dry. And cold. It was definitely not fresh. I asked to warm it up. Got another one. Which was not better actually. That was really annoying. Only after one more complaint I was offered some kosher (and now really good) meal instead."

Positiv: "good food, offer different drinks, good service and polite, The take off and landing were so smooth."
Negativ: "all movies offer subtitles, can't turn off which some people might feel disturbing"

Positiv: "Excellent service, excellent food, very friendly crew"
Negativ: "no subtitles on English language movies, which means I could not understand half of the dialogues because of the noise and poor sound quality. It would be very nice to always have English subtitles on all English-language movies."

Positiv: "In-flight service puts US-based airlines very much in the shade - welcome on board, attentiveness, food and drinks."
Negativ: "Chaotic check-in process."

Negativ: "Die Crew war mehr mit sich als mit den Pax beschäftigt. Das Essen und der Service waren lieblos."

Positiv: "Crew were exceptionally warm and pleasant, and made me feel more than welcome onboard."
Negativ: "This was one of the worst days of my life, health-wise, so it could be that my observation of the passage of time was somewhat distorted, but Turkish did everything either slowly, or more slowly on this day. First, name two things on a flight line that are wheeled, movable objects. Did you answer bus and plane? Well done. So if both bus AND plane are theoretically mobile, why then must I endure a long walk AND a long bus ride? Boarding was an hour-long event, probably due again to inefficient ground services. I fell asleep and woke up twice before it was over."

Negativ: "Because of the coup in Turkey, I had to cancel my flight. I'm still trying to get my partial reimbursement. It been two weeks!"

Negativ: "We travel very frequently and each time the food same (meatballs) And the air conditining is terrible."

Positiv: "Your airline deserves the awards it has won this year! Please come to the US and teach them how to run an airline."

Positiv: "Excellent service. Food was great too!"

Positiv: "EverThing was excelentní bit doménových s feet smetl hořické"

Positiv: "Great food and great service by crew. On time. Good aircraft. Good connection times."
Negativ: "With the high level of noise, I prefer movies with subtitles/CC. There were only a handful of such movies on the flight. Seats a bit too cramped and become unbearable when the front seat leans back.. Suggestion: have a hole section (i.e., center section, between isles) with seats that do NOT lean back."

Positiv: "New plane. Excellent quality and quantity of food. Amenity pack, Nice entertainment selection. Good value for cost!"
Negativ: "Wish it had a little more room, but I am a tall person. I do not believe any other airline provides more in economy, so really should not be a concern."

Positiv: "The service was amazing, always offering food, drinks, and other comforts."

Positiv: "I enjoyed the entertainment in flight movies, food service was good and the seats were fairly comfortable. I wasn't sure what to expect from the airline, I'd never heard anyone who flew with them before but it was a pretty good experience especially being my first trip to Europe"
Negativ: "Took a while to board the plane a lot of standing around it seemed for no reason"

Positiv: "The Air hostess are aware of what they are doing, they can manage extra requests from different people."
Negativ: "The workers at the boarding they don't have good language to new people they think every one should know every thing about Turkish schedule and other information, It is a little bit strange to have no where to sit at Instambul Airport while having wheel chairs for sick people after bringing them at the waiting place where do you think they will be sitting."

Positiv: "Amazing crew. So friendly and helpful. Amazing food that I actually enjoyed. Great selection of movies, including new released and old classics. They also have this cool feature where you can watch your plane flying and landing with outside cameras."
Negativ: "The bathroom wasn't maintained at all throughout the flight. Which usually isn't a big deal but on a 10+ hour flight they can get pretty nasty."

Negativ: "The seats were so small for such a long flight. I realize that's the case with alll planes, but I was suffering. Everything else was great. The people, the entertainment, everything."

Positiv: "Toller Service wie immer, leckere Mahlzeiten."
Negativ: "Es könnte etwas mehr Auswahl an Filmen sein."

Positiv: "i love the fact that there is a chef on board..and that hey give the electric candke fior dinner. food is excellent. the lounge in instanbul (business) is impressive. the ver best lounge in the world, i would say:)"
Negativ: "the ride was very bumpy: lots of turbulence. Of corse it is not the fault of the pilot, although more communications from the crew would be helpful. in general, there is very little communications from pilot/crew to passengers."

Negativ: "Food disaster always same Organisations very bad"

Positiv: "Most of the part."
Negativ: "Did not get requested wheelchair in Istambul. Was forded to look for directions on her own. Disappointing. Will give another chance on the way back."

Positiv: "Free movies on plane, quick boarding! Ok time :)"

Positiv: "Like the fact I could watch 2-3 movies. Love the gluten free options for snacks."
Negativ: "All of the couples were not assigned seats together. I've never seen anything so stupid. So before the plane took off, about four of us ladies from all over the back of the plane stood up and each jumbled a bunch of seats like a rubix cube so the men could then get up and go sit with their wives."

Positiv: "Food was amazing tasted and seasoned well. Not bland, really good salad and chicken."
Negativ: "Delay. (liked kayak delay updates tho!) crew not very attending and it looked like they didnt care. In order to keep folks busy because of the delay. They gave out immigration and customs papers out, but refused to give pen. I literally didn't had one and answer from the crew was like that. " Excuse me do you have a pen by any chance?" . "NO! I dont! asked them" pointing out to other crew members, -this is the best part- the female stewardess had clearly visibly a pen in her front shirt pocket! Sitting around and trying to kill time and no pen still. While busy with food and other stuff, i fell asleep. Then after a while when going to the restroom i asked the male steward if he would have a pen please, he pointed out they dont have any pens. ( please note he marked on his check board, who is getting which meal on the first class)"

Positiv: "We loved Jaimie and Dana with Delta, two super nice ladies working at check-in and bag drop counter. We were running late and a bit confused, both of the ladies helped us with the whole process, re-assured is that all will be well. They did so with a great genuine attitude. Thank you again Jamie and Dana :)))"
Negativ: "More leg room wouldn’t hurt!"

Negativ: "That we did not have a seat assigned"

Positiv: "Everything was great from boarding to landing."

Positiv: "Loved having the Movie and tv options on the flight, really passed the time"
Negativ: "Flight was overbooked, seat assignment at gate, was very anxiety provoking. I was concerned would not get on flight."

Positiv: "Nice upgrade since we didn’t have seats! Delta was a good flight but don’t ever wanna fly on Aeromexico again!"
Negativ: "Had all my jewelry stolen from my luggage!"

Positiv: "Friendly service"
Negativ: "The booking was done through vayama and the confirmation numbers didn't match with delta's. It was confusing. I had to talk to a delta rep and give her the eticket # and at that point, she gave me a new confirmation #, that I was able to use to check in with on delta"

Positiv: "Flight home was excellent as there was movies to watch and and snacks twice. Crew was great!"
Negativ: "Flight to Cancun was ok, wish there had been a movie on that flight. Crew was great!"

Positiv: "Flight attendants seemed nice"
Negativ: "Too tight in the seats"

Negativ: "No offers of sandwiches on a 4 hour flight. Smooth flight - very good crew."

Positiv: "Quick and everyone was friendly"

Positiv: "Boarding was easy"
Negativ: "Seats, the whole flight experience"

Positiv: "direct flight from bdl to cun."
Negativ: "reclining seats that doesnt give much room to person behind recliner"

Positiv: "That I landed safely"
Negativ: "1st class was horrible."

Positiv: "The plane was new and very comfortable. Free entertainment and plug for charging electronics. Love this airline!"

Negativ: "Your company has the worst customer service ever! You ruined our family vacation and just have horrible policies I can’t believe it! Will never purchase anything off your website again! You suck!"

Positiv: "The crew was outstanding, polite, and professional."
Negativ: "Seats were comfortable, but much too crowded. The seating would have been very good for children but for adults it was much too crowded. My knees were up against the seat in front and my back is sore from having to spend most of the trip twisted to try to fit into the small space. Also, my seat was is row 16 and was called a “premium” seat and I was charged an extra $24 for it. I did not find it any different than all the seats around me. What was the extra charge for?"

Positiv: "nothing"
Negativ: "They lost my luggage."

Positiv: "Great selection of movies to watch."
Negativ: "The seat-back display screen could use some updating/improving. Also, the earbuds weren't very good."

Positiv: "great flight free movie going down"
Negativ: "no free movie/tv coming back"

Positiv: "Very satisfied. Great service"

Negativ: "The flight was delayed for 4 hours."

Positiv: "Terrible customer service both on the phone before the flight, but Especially from the gate agent. Wow she was really horrible."
Negativ: "The flight attendants on board were good! They helped get everything straight. Easily could have been handled by the incompetent gate agent. Wow."

Positiv: "Der Flug fand immerhin statt"
Negativ: "Der Flug startete mit 4 Stunden Verspätung, die sich im halbstündige m Rhythmus ohne Angabe von Gründen aufbauten. Erst nach massiven Beschwerden mehrerer Kunden gab es schließlich ein Fläschchen Wasser."

Positiv: "Outlets to charge your phone and watch movies."
Negativ: "It wasnt specified which terminal to go to Aeromexico or delta. Going both ways. I had to pay a 40 dollar taxi to get me to the correct terminal .5 a mile away. And leaving in the early morning it was too dark and they convinced us it was unsafe and a 35 min walk. It’s def would be that long of a walk in Mexico since we had no idea where we were going."

Positiv: "The plane was less than half full so I got my own row and slept most of the flight. Chargers and tv screens for each seat"

Positiv: "Very comfortable"
Negativ: "Nothing, besides the flight was slightly delayed but not by long"

Positiv: "Flew in First Class. Felt very pampered"

Negativ: "The line for printing the pass was not open. I showed up 2 hrs prior. After dealing with the kiosk for more than 1/2 hour. I missed my flight."

Negativ: "Langes warten für fliegen , Kamikaze Check in,"

Positiv: "Freundliche Service"
Negativ: "Flugzeug ist über die Jahre gekommen (Alt)"

Positiv: "Entertainment and crew were great- comfortable seats, got to watch a couple of movies with headphones provided by Delta; forgot mine so I assumed I would be miserable thru the whole 4 hour flight. so glad I was wrong! Would definitely take another flight with Delta... looking into the frequent flyer program as we speak"

Negativ: "My suitcase was ruined."

Positiv: "Se had a Nice menu on board"
Negativ: "No food to sell on board"

Positiv: "Overall good flight."

Positiv: "Nothing to complain about."

Positiv: "On time, friendly crew"

Positiv: "Modern airplane"
Negativ: "Super cold for a red-eye flight. No blankets or pillows available, not even for purchase."

Positiv: "you must be kidding me!!! nothing to say good about this fly !!The sad part I'm American Express Delta SkyMiles credit card holder and they couldn't do anything for meThe only good thing we arrive in Mexico"
Negativ: "flying to Mexico with. my two boys !!to begin I have to call Delta to put us seat together because the time of the fight had changed!! before we are siting by de middle of the plain when a booked r three seat together !! but than i got a imail confimatin with separete seattle for the kids!!we end up sitting all the way back on the plan!! we end up sitting all the way back on the plane l!! no TVs no windows in the last sits by the only two bathrooms on the plane with two boys that was not fun at all !!The sad part I'm American Express Delta SkyMiles credit card holder and they couldn't do anything for me when I called them"

Positiv: "We were bumped to 1st class, presumably because of our Delta gold skymiles card. It was great! The duration of the +3 hour flight was heavenly!"

Positiv: "Boarding was a breeze....arrived slightly earlier than expected."
Negativ: "Nothing to not like"

Positiv: "Flight on time"
Negativ: "Unfriendly sataff. Not informed that we have to me know in with a difrnt confirmation number related to the operating Claire. I had to spent one hour to fit this information to be able to check in.? It was an international flight but it was treated like a domestic flight. We were not even offered the curtesy snake for a domestic flight by unfriendly stewards apparently unhappyted with her job. Apparanty all American carrier staffs has no respect for customers. It is not only s united problem. Curtesy and respects goes both ways. They need to be retrained in public relation."

Positiv: "everything, thank you."

Positiv: "Ordentlich und problemlos. Alles sauber und frisch."
Negativ: "Die Verpflegung war gut, nur wäre es schön gewesen, wenn ab und zu jemand mit Getränken gekommen wäre. Das kenne ich von anderen Flügen."

Positiv: "Ordentlich und problemlos. Alles sauber und frisch."
Negativ: "Die Verpflegung war gut, nur wäre es schön gewesen, wenn ab und zu jemand mit Getränken gekommen wäre. Das kenne ich von anderen Flügen."

Positiv: "in-flight experience was great delta comfort seats crew was wonderful"
Negativ: "Boarding staff were flustered because of overbooked flights - I asked them for a seat assignment and they dismissed me saying wait for your name. I asked again several minutes later after I hadnt heard or seen my name on screen, and they rushed me onto the last seat on the plane right before doors closed. I dont think I should have been dismissed so quickly and probably wouldnt have made it on the plane if I wasn't persistent I wish Delta offered better flight snacks in general. Pretzels and peanuts are disappointing. If not, then maybe offer snacks for purchase (on all flights). This was a 2.5 hour flight and they had nothing. I was starving. (Jetblue Southwest Virgin do a better job w food)."

Positiv: "Flugbesatzung"
Negativ: "Das Flugzeug stand 1 Stunde in der Abflugschlange Dadurch 1 Stunde Verspätung ohne Vorankündigung"

Negativ: "Free streaming movies on WiFi did not work (the system was broken on this aircraft according to the customer support). We had 3 people flying together but did not get the seats assigned in one place. Yes, we did not pay extra for confirmed seats but since we were buying 3 tickets I think 3 seats close to each other (if not in one row) should be expected."

Positiv: "Personal und Komfort waren wie üblich super."
Negativ: "Das Essen auf der zweiten Strecke (JEDADD) war eine Katastrophe, außer der Vorspeise."

Positiv: "Nothing"
Negativ: "Plane delayed. Then when on board, pilot apologized due to the very warm cabin as "the auxilariary power unit isn't working." Then long delay because the baggage ground crew messed up and again according to the pilot "we apologize for the ground crew's failure to do their job properly and some baggage wasn't loaded properly." Once we landed we had like 20 minutes to go through security AGAIN and nearly missed the final flight to our Seattle destination. No mention of local time upon landing, no one at gate to direct lots of people rushing for connections."

Positiv: "Alles super. Vielleicht lag es an der Premium Economy, aber da hat alles gestimmt"
Negativ: "Habe den Film beinahe nicht zu Ende gesehen, wir sind zu früh gelandet."

Negativ: "Movie screen is outdated and touch screen didn't worked for me to select movie. Screen for flight status was showing flight from Mexico to Germany. We did fly from Germany to Chicago."

Positiv: "Flugpersonal hat sich um mein Anliegen gekümmert, habe dadurch Anschluss nicht verpasst, Danke"

Positiv: "Lufthansa halt, immer gut, pünktlich, netter Service"
Negativ: "Nix 50 Zeichen, Euer Ernst?????????????????????????????????????"

Positiv: "Crew was great. I was traveling with infant and they kept us kept us comfortable"

Positiv: "alles pünktlich und nettes personal"

Positiv: "Alles Tipptopp"
Negativ: "Früher hab’s mehr, aber es passt"

Positiv: "Boarding is efficient. Flight very smooth."
Negativ: "great crew"

Positiv: "Comfortable for a short flight. On time."
Negativ: "Had to go through security and passport control a second time made the 1 hour connection stressful"

Positiv: "Verspätet"
Negativ: "Essen dürftig"

Negativ: "Flug nach FRA war 25min verspätet, so dass wir 10Minuten vor Start am Anschlussgate nach LEJ waren. Umbuchend auf den nächsten Tag...."

Negativ: "Charges for suitcase 40 euros this rediculas"

Positiv: "Ein Stewart war besonders unterhaltsam, er hatte flotte und lustige Sprüche auf der Lippe, war sehr nett."

Positiv: "Did not get into flight"
Negativ: "They changed the gate in last minute without proper communication"

Positiv: "Flight attendants were very helpful."
Negativ: "Economy seats were really tight for a long flight. It was very warm and stuffy. Hard to sleep."

Positiv: "Best trip and crew that i ever had"
Negativ: "Nothing"

Positiv: "Das Personal war sehr net. Flug hat Verspätung gehabt."
Negativ: "Das Essen war übersichtlich aber Geschmack war ok. Getrenke waren ausreichend. Beinfreiheit war wenig."

Positiv: "Leider mussten wir fast 2 Stunden auf dem rollfeld warten in gefühlten 40C da die kühlung ausgefallen ist"

Positiv: "Leg room and the chairs were great."

Positiv: "Wegen eines Sturms am Vortag starteten wir mit 75 Minuten Verspätung und landeten erst nach 23 Uhr in Frankfurt. Trotz der späten Stunde war die Besatzung sehr freundlich und zuvorkommend."

Positiv: "Borden war angenehm und gut geregelt, Flug im allgemeinen gut gelaufen."
Negativ: "Unnötige Dutyfree Waren Meldungen mitten im Flug während des Schlafens völlig unnötig, Frühstück war sehr gehetzt und Filme waren außer zwei nur gegen 8 € Gebühr verfügbar."

Negativ: "huge plane, no space. painful."

Negativ: "Boarding was poor - we were put on standby, the gate changed, we were bussed out to the tarmac, and the plane left very late."

Positiv: "free wine."
Negativ: "Planes are old and cramped. Our plane gave us the "personal entertainment option" which meant you had to use your own device since they are too cheap to upgrade the planes. However, this international flight only had american plugs so anyone without an adapter was SOL. I tried to watch the large screen at the front of my section but they showed the movie Lion that is in Hindi and therefore had subtitles and I couldn't read the words from 12 rows back. The boarded process is like a cattle call. DO NOT FLY UNITED!!! I thought I was flying Lufthansa but it was a bait and switch situation."

Positiv: "Schneller, unkomplizierter und guter Flug"

Positiv: "Greatest of crews -attentive, smiley, going the extra mile. Easy boarding and on-time arrival. Good food and great entertainment options in Premium Economy."

Negativ: "VERSPÄTUNG und sehr schlechte Kommunikation, wie es weiter geht"

Positiv: "Sehr nettes Personal."
Negativ: "Unterhaltungsprogramm bei einem 11h Flug sollte doch schon abwechslungsreicher gestaltet sein."

Positiv: "Service war sehr gut, angenehm, umfangreich. Freundliche Bedienung und hilfsbereites Personal machte den Flug sehr angenehm!"

Positiv: "Excellent"

Positiv: "This was one of the most aggravating flights. I had a connection. Both flights were delayed and i had to run through the enormous frankfurt with my carry on cat. When i got to the next flight it was delayed 30mins and there were little updates. When i arrived in oslo i was late and so missed my connecting train. I had to wait 6 hours in the station for the next train. An exhausting and frustrating experience. There was one helpful steward on the lax frankfurt flight but the rest of the staff was not helpful."

Positiv: "Lufthansa rocks!"

Positiv: "fast, efficient, on time. Friendly crew"

Positiv: "Nothing"
Negativ: "I was unable to get all of my seats at once. This would later cause me a lot of time and patience"

Negativ: "old model aircraft"

Positiv: "I got the meal of my choice. Excellent attention and check in experience was smooth and quick"

Positiv: "Smooth flight. Prompt departure and easy boarding."
Negativ: "Limited dinner choices. Goulash served on flight home to Boston was inedible."

Negativ: "There is never enough room in coach. The food was TERRIBLE."

Positiv: "Angenehmerer Flug als mit Eurowings oder Air Berlin. Schön, dass man ein zweites Getränk und auch Wein bekommt."

Negativ: "Departure gate was not shown on the ticket. By the time we found a LH rep we were told that the flight was operated by United. After we found a United rep and started walking towards the gate we came across the passport control area that had a huge crowd waiting in line. I saw that we literally had 15 min left, while the long line would take us 20-25 min to get through. We had to jump through the lines and cut in front of people explaining everybody our predicament and making people upset. Got back stressed and tired"

Positiv: "Die Crew war hervorragend-freundlich, hilfsbereit, aufmerksam, witzig! Ein Vergnügen!!"

Positiv: "The crew was so pleasant, the seats reclined extremely comfortably, the TV and movie selection was great, the food service was prompt and I never felt like I was bugging them if you asked for something extra (not that you needed to ask cause they made frequent multiple trips down the aisles)"

Negativ: "We were delayed by complicated connection from Vienna train station to Vienna airport, by the time we arrived, we missed our flight. We called your customer service, and a recording stated that we would get a reply within 48 hrs. We contacted website customer service and it stated that we would get a reply within 48 hrs. We needed immediate assistance from a HUMAN BEING to change our reservation, that was impossible. We were forced to purchase new tickets, the cost was $2,500, we had to stay overnight in a nearby hotel, the cost was $220. We are returning one day later than planned all because we could not reach you."

Negativ: "My video player did not work properly for the whole 11.5hrs of flight from Munich to LA. It was extremely tough to get it to play a movie. I am not blaming the crew, but their only suggestion was to restart it... Which I did... several times... but the player had a life of its own. Eventually I found a way to be able to get to a movie and get it to play, but it was not easy. I wish that there would be an extra player that could be provided as a replacement... Thank you."

Positiv: "if i had booked that flight the overall experience would have been great. on time, good service, comfortable seats, good food and great entertainment."
Negativ: "i booked a different flight, so we ended up adding significant travel time and cost to this trip which made the overall experience somewhat frustrating. — airlines also need to get better at keeping families seated close to each other if the kids are small. it adds to the overall travel anxiety and gets everyone in a bad mood."

Positiv: "A new plane, the service was good."

Negativ: "Flight was delayed 4 hours and resulted in missing FRA - DEL flight. No help at Air Canada with rebooking missed flight."

Positiv: "Nur 60% voll, 100% Pünktlich"
Negativ: "Ankunft auf Vorfeld"

Positiv: "Nice flight, nice crew, and a nice experience."

Negativ: "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."

Positiv: "Food was good and crew members were very nice"
Negativ: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."

Positiv: "Friendly staff, good service and on time departure/arrival."

Negativ: "Handgepäck konnte nicht untergebracht werden."

Positiv: "Good efficient flight crew friendly and helpful"

Positiv: "Pünktlich und Gepäck gut angekommen"
Negativ: "Checkin und Boarding sind katastrophale Improvisation. Völlig unklar wie oder wo und chaotisches Anstehen"

Positiv: "The supplied pack of toothpaste/toothbrush"

Positiv: "Flug fast punktlich und ohne aussergewohnliche Ereignisse"
Negativ: "1 1/2 Stunden Schlange stehen um das Gepäck aufzugeben! Riesiges Puff / Chaos und Anarchie in der Warteschlange."

Positiv: "Freundlichkeit des Bordpersonals und gutes Essen"

Positiv: "Huge Thank You the the #KLM crew on my flight from Vienna to Amsterdam this morning. They were super supportive as I had trouble with my leg and did an amazing job on making the flight as comfortable as possible. Thank You!"

Positiv: "Tolle Airline. Toller Flug. Tolle Besatzung. Hier wird man mehr als satt."

Positiv: "Flug war pünktlich. Boarding sehr schnell. Personal war nett."
Negativ: "Die Sitze unbequem."

Positiv: "newer plane, good staff"
Negativ: "need better and more food options, more often"

Positiv: "Loved the service...everything was excellent"
Negativ: "The bus class seat was a bit narrow at the feet"

Positiv: "Freundliches Personal!"

Positiv: "Great crew service. Among the best ever."

Negativ: "Wir hatten einen Zubringerflug nach Amsterdam gebucht mit Weiterflug back Tansania um unsere Flitterwochen zu genießen. Doch wir wurden mit stand by Tickets beim einchecken schockiert. Somit war die Vorfreude schon beim einchecken dahin... es war bangen angesagt, dass wir mitkommen."

Positiv: "Friendly service"
Negativ: "Late boarding was wss only announced at biarding time"

Positiv: "The second flight was on time and even though I spent the night at the Amsterdam airport my baggage was checked through so I did not have to worry about it during the night."
Negativ: "When I asked whether the snack was vegan I got the answer "It's a wrap". When I ordered tomato juice I was forgotten and did not get anything. There were no vegan snacks on each of the flight, but I guess that would be too much to wish for ;)"

Positiv: "Personal sehr gut"
Negativ: "Essen na ja muss man nicht haben - viel Verpackungsmüll mittlerweile bei allen Airlines offenbar Standard Sitze in Economy viel zu eng und Sitzabstand zu kurz, für 10-Stunden-Nachtflug eigentlich unzumutbar (gilt vermutlich auch für die meisten andeen Airlines. Die 747-400 erscheint mir mittlerweile doch sehr in die Jahre gekommen. Ich empfand sie (vermutlich wars die Klimatisierung?!) als deutlich lauter als den A380"

Negativ: "Konnte nicht angetreten werden, da es ein anschlussflug war, den ich nciht erreichen konnte, da der andere flieger e1,5 stunden verspätung hatte....alles sehr ärgerlich"

Negativ: "der Flug hatte extreme Verspätung und dadurch hätte ich den anschlussflug nicht erreicht. der Mann am schalter hat erst umgebucht, damit ich zumidest zu spät aber doch zum wichtigen geschäftlichen Termin kommen nachdem ich ihn mit nachdruck drum gebeten habe. KEIN SERVICE, EINFACH NUR SCHLECHT UND ÄRGERLICH!"

Negativ: "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"

Positiv: "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
Negativ: "What is there not to like about KLM? I cannot find anything."

Positiv: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
Negativ: "lack of meal options"

Positiv: "alles oki....vom Gepäck.checking bis zum Einsteigen im Flugzeug war ganz gut organisiert"

Positiv: "Nettes Personal!"

Positiv: "Food and staff were great"
Negativ: "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"

Positiv: "Flight attendants tried their best given what they had to work with."
Negativ: "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."

Positiv: "Flight attendants were friendly, but they only had limited resources to work with."
Negativ: "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."

Positiv: "It was a short flight so it was O.K."
Negativ: "Boarding was odd. Go to airport early and counters were not open, did on line check in so was able to avoid the self check in at airport. Also self check in luggage seems confusing with no ground crew to help. It didn't affect me but lots of confused passenger."

Positiv: "Endlich wurde man auch mit andoggen zum Terminal gebracht (ist bei KLM offensichlich eine Seltenheit), weil wir eh Verspätung hatten. Und da das Weiterflug-Gate direkt in der Nähe war, konnte man den Flieger auch ohne erneute und unnötige Sicherheitskontrolle erreichen. Allerdings gab's auch keine Passkontrolle. Mir sollte es Recht sein."

Positiv: "Personal, Sicherheit, Sauberkeit, sogar kleine Verpflegung, alles ok, aber: (s. nebenan)"
Negativ: "Einchecken in Birmingham eine Katastrophe. Lange Schlange und Wartezeit von mindestens einer halben Stunde beim Boarding. Es wird schon der Final Call ausgerufen, während die Passagiere alle in der Schlange vor der Abfertigung stehen. Und dann bei strömendem Regen zu Fuss zum Flieger, weil er nicht andoggen kann. Alle nass ins Flugzeug. Aber, das liegt natürlich an der Abfertigung in Birmingham und nicht an KLM."

Positiv: "Hervorragendes Personal Essen gesund und lecker Gute KLM-Lounge in Amsterdam"
Negativ: "Sitzkomfort in Europe-Business mangelhaft: Kleine Sitze, kleine Abstände Kaum Platz fürs Gepäck Boarding mit Bus Keine Bordunterhaltung Unpünktlich"

Positiv: "Sehr feines Essen, supernettes Personal, ruhiger Flug, pünktlich."
Negativ: "Fehlendes Unterhaltungssystem, keine Bildschirme, Europe-Business-Class kaum komfortabler als die Economy."

Negativ: "website to check-in. No way to use your miles for extra luggage. Lost more than halft hour to no avail Very unfriendly check-in counter service (Alitalia)"

Positiv: "Nette Crew, schnelles Boarding, gutes Essen"
Negativ: "Keinerlei Bordunterhaltung, Komfort in der Europe-Business minimal"

Positiv: "Der Flug ist eigentlich zu kurz um ihn wirklich beurteilen zu können"

Positiv: "Das Personal war top, alles gut gelungen. Empfehle jedem ein sondermenü zu bestellen, der Aufpreis lohnt sich."
Negativ: "Nie wieder ein Platz am Notausgang, unbequem zu sitzen auch wenn man die Beine ausstrecken kann, dafür kein Fenster...."

Positiv: "Essen war mehr als genug und sehr gut. Personal war sehr kompetent und sehr freundlich."
Negativ: "Der Flug hatte Verspätung und das wurde auf der Anzeigetafel nicht angezeigt und nirgends durchgegeben. Deswegen auch verspäteter Check in mit langer Wartezeit, bis man dann auch endlich aufgeklärt wurde."

Positiv: "Kompetentes und freundliches Personal Gesunde Verpflegung Ruhiger Flug"
Negativ: "Keine Bordunterhaltung Sitzabstand auch in der Europe-Business-Class eng. Lounge in ZRH sehr unterdurchschnittlich."

Negativ: "Since we had two extra bags (paid for in Chicago), they demanded to see my receipt before we could board in Amsterdam to Nairobi. We had trouble locating the receipt and we were not given an explanation as to why we needed it again. We were traveling with 5 kids including an infant and we were not allowed to board until we found the receipt. I thought surely they would have record that I had paid, but I guess not. We were the last to board and all very stressed out. The staff seemed not to care the least in our troubles."

Positiv: "- entertainment systen was OK (movies), but has no current news - food was good - windows can be darkened progressively"
Negativ: "- Schiphol airport (AMS) is small, crowded, noisy; no water fountains; toilets are dirty and insufficient in number; SFO is much better - KLM boarding process was chaotic (not by group or row number), boarding/security personnel (4 old guys) didn't have a clue - 787 is noisy, chairs are uncomfortable (my back still hurts) and very close together, they also recline way too much - food trays not collected promptly - noisy babies on all flights - clearly not enough cabin crew for a full flight - no or wrong info by pilots on timing (crew are always lying anyway) - gate is all around the back at SFO (long taxi to get there) - they inserted people in wheelchairs during deboarding thus holding everybody up."

Positiv: "There's almost no padding to them and they're very narrow. I know it's nothing new but I'll keep complaining until something changes, if ever."
Negativ: "The crew was wonderful, the food was extremely good for economy cabin standards."

Negativ: "I had booked a paid seat with extra legroom, but at check in the seat was given to another passenger"

Positiv: "Services were appropriate for the time of departure and length of the flight."
Negativ: "Nothing really"

Positiv: "Economy class product offers good value for money."
Negativ: "Boarding processes could be enforced consistently."

Positiv: "The long flight"
Negativ: "The long flits"

Positiv: "Service - Crew"
Negativ: "Nothing"