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Positiv: "Never never fly with This airline Poor Customer service"

Positiv: "The crew attention to the customer is top notch. I traveled with China Southern, Delta and Virgin Atlantic but by far Xiamen Air out performed them all."
Negativ: "The occasion freezing of the entertainment system must be addressed. I did inform the crew and they did try their best to resolve the issue without success."

Positiv: "The crew was great, and seat was comfy compare to other European airlines seats"
Negativ: "Less salt in the food would’ve been better"

Positiv: "The check in boarding pass is not that nice."
Negativ: "The boarding pass people need to improve, especially to elderly people."

Positiv: "Just good overall. Beats any American carrier (which is not saying too much!)."
Negativ: "Was late. But they were very apologetic (not their fault). Seattle port entry is HORRIBLE. I thought China was bad!"

Positiv: "Staff"
Negativ: "Better movies , better vegan food"

Positiv: "You give me the suck time form shenyang to Fuzhou . I have to pick up all my stuff and chinking all the stuff to shenyang form Fuzhou . And just a 40 minute how I make it ? And I miss my fly to Fuzhou . I have to buy 2 new tickets form shenyang to Fuzhou ! $400 .. I feel so bad very bad .."
Negativ: "How you guys gonna do for it ?"

Positiv: "Crew's Services"
Negativ: "Snacks and water ran out during the last several hours of the flight. For shorter people, their feet would have difficulty touching the floor."

Negativ: "the transit in Xiamen after my flight from Hong Kong it was 7 hours I have stay in xi amen. The promotion and/or advertisement saying that I have eight hotel for me to rest in Xiamen or a city tour. After I arrived there.all of those was saying nothing provided today. all I can have is leading me to a lough where just seats, tables for passenger to sit there. provided tea, water, Chinese made coke with natural temperature no ice . just sit there for 7 hours to wait for my connection flight to LAX"

Negativ: "Flight got delayed in Xiamen, miss the connecting flight to chongqing."

Negativ: "The seats don't even recline, so I could not lie back to rest. The entertainment system was very bad, didn't provide earphones and could barely see the screen. I would not choose to fly this airline again."

Positiv: "Nothing"
Negativ: "Everything"

Positiv: "I liked playing tetris and pacman with a controller that was like that of a console. My flight had a lot of empty seats, and I noticed they staggered the seating so that there was nobody in front of me or behind me. Flight crew was genuinely nice and helpful even though we didn't speak the same language. The little cup holder was actually pretty cool. There even seemed to be ample leg room compared to other Chinese international flights I've been on. I've flown previously with china southern and China eastern, so that is my basis for comparison."
Negativ: "They didn't give me boarding passes for both flights (had a long layover in china). Other airlines printed both at the start of trip. This added quite a bit of confusion for me, seemingly unnecessarily. Also, I'm a bit disappointed in their free hotel room deal for long layovers. When I had a long layover previously with either china southern or china easter (can't remember which one), I got my own free hotel room, a free meal, and a free ride to and from the hotel. That was a real perk for my 12 hour layover. The deal with xiaman is you get a free hotel room, but you have to share it with a stranger of the same gender, and you have to pay for taxi to and from the hotel. Although you do supposedly get a free meal, I chose not to take them up on the hotel offer. Instead I took them up on their transfers lounge. This is a dark, quiet room full of dingy, dirty padded chairs and people sprawled out and snoring. I would have stayed more than 15 minutes if there were more phone charging plugs, but instead I went and ate mcdonalds and found a plug in at the kfc. Aside from all that, I would suggest getting some better Hollywood movies to choose from, as xiamen's competition has them beat there as well, in my opinion."

Negativ: "The flights got delayed. One of the flights got delayed without a notice in advance."

Positiv: "787 Dreamliner layout is efficient, generous legroom and recline is better than American carriers. Crew works as team, fast and courteous. Very helpful and professional, Water offered frequently, trash pick up kept cabin neat, bathrooms always clean. Passenger announcements are clear and crisp is English and Chinese."
Negativ: "Really, no complaints. More entertainment choices would be appreciated however is not my priority."

Positiv: "The flight is easy to check gave us 23kgs check in luggage 46kgs if u have intl flight. Free hotel with breakfast. Not bad at all."
Negativ: "They require us to get the luggage and check in again tomorrow."

Positiv: "Flew business class. Cabin crew was some of the most attentive I have experienced. Food was very good and nicely presented. Pillows could be better, but had two. Same with blankets. One thick and puffy, the other lighter. Nice for temperature regulation."
Negativ: "First leg lax - Tao delayed almost 3 hours. Fortunately the 2nd leg was delayed 1.5 hours. 3rd leg on this itinerary was also delayed, I could have made the flight, but they gave my seat away. It was a bit of a Charlie Foxtrot rearranging flights and overnighting Hotel. 2.5 hours. A supervisor was needed to sort it all out. We will see if the above was bad circumstances or not. I run the same itinerary in reverse on the way home in a week."

Negativ: "Why is my passport number wrong?"

Positiv: "Empty seats"
Negativ: "Everything else. Staff was rude and did not speak English, food was terrible, and the airport was very confusing. We had a 4 hour layover at Xiamen airport and instead of going straight to our gate, they made us go through immigration, then transfer services, then back through immigration. We landed at 5am, the transfer services open at 6, then check in opens at 6:50, but we weren’t allowed to check in until 8am because our flight was at 10am. We basically stood in line without anyone giving clear instructions and waited at different line ups for 1 hour each. Horrible airplane, horrible airport. Never transferring here again."

Positiv: "Nothing"
Negativ: "Airplane was loud not with crying babies but passengers yelling over one another. Food was mediocre, and plane had no entertainment consoles."

Positiv: "Very good service. I have a bad knee and they did a good job of helping. Long layover is ok, they offer free hotel. Side benefit you can be a tourist for a short time."
Negativ: "Lounge could be improved. Does not compare to other Airlines Lounges."

Positiv: "No problem with staff"
Negativ: "Food is okay"

Negativ: "wrong food?"

Negativ: "I was very sick and contagious and asked for a single person hotel room for the night before a connecting flight. It was not accommodated. It would have cost extra 100-200 yuan. Then when we asked for the shuttle to the hotel, the security at the departures level meant we could not exit and be picked up. No one could arrange pick up at arrivals. Instead we paid for a taxi ourselves. Poor service and coordination, especially considering I could barely talk and just badly needed a rest."

Negativ: "u had to transfer ur luggages even though its the same airline. what a joke? u had to get through numerous security points to get through the airport what the hell?"

Positiv: "Price and flight were great. Communicating was small problem. 5 am arrival nothing open so couldn't change money for food, taxi etc. Finally found an ATM that worked. People used their cell phones to try and communicate."
Negativ: "Some obstacles with early morning arrival and communications"

Positiv: "Friendly and eager to serve crew"
Negativ: "Lack of variety on food choices"

Positiv: "We left 13 mins late but landed 45 mins earlyearly"

Negativ: "Nobody could rearrange any flights for me, zero help!"

Negativ: "My keychain was ripped off from my baggage despite me hiding it. It was stolen by their baggage handler and the airline refused to admit liability and was protecting it Staff. Xiamenair is a corrupted airline which I will not take in the future!"

Positiv: "Two meals plus sandwich in between were enough to keep me from getting hungry."
Negativ: "Boarding line was too long. There was no grouping which means there was a bit of disorder. A check-in counter agent was super slow. Other agents had a supervisor watching over their shoulders so they were much more efficient. The flight ran out of hot tea... but got refilled later. Need more tea cuz most passengers were Chinese."

Positiv: "Nice new plane, efficient crew, lots of food ... if a bit bland. Airline provided a free hotel in Ciamen for the overnight."
Negativ: "Terrible paper shuffle in Shenzhen getting a require temporary visa, because the leg from Shenzhen to Xiamen was domestic. 2 hours or paper shuffle during which they took away our passports, with no guidance in English about what the heck was happening"

Positiv: "Even though the flight was short, a simple meal was served and it tasted great. It was around dinner time but I wasn't expecting a meal. The flight crew was friendly and professional also."
Negativ: "The flight landed at an outlying terminal and we had to be bussed to the main terminal. Just a little inconvenience."

Positiv: "Staff was friendly"

Positiv: "The food was good and staff was friendly"
Negativ: "Uncomfortable"

Negativ: "I was denied a boarding pass and was not allowed to transit through China, because of a visa that was needed I was not told about by Kayak.com. Therefore, being the last day I was allowed to stay in Thailand, I had to scramble to find an outbound flight the same day, including paying almost double the cost of the original flight. The Thai check-in agent told me to never transit through mainland China again, because the visa requirement information that is not provided."

Negativ: "XiamenAir lost one of my bags and has still not found it"

Positiv: "Crew, comfort, food, entertainment."
Negativ: "Boarding."

Positiv: "Gave me a free hotel when I was transferring in Fuzhou. All I had to pay was the taxi fare of 20kuai. The staff are extremely nice and the food from JFK to FOC was excellent. 2 full meals and a sandwich left me pretty full."
Negativ: "It is difficult to get in touch with the English Customer service."

Positiv: "Crew and staff are professional and worked well together, fairly efficient"
Negativ: "Upon landing, there was a problem with airport customs and immigration which prevented the passengers from leaving the plane. Crew needs to be more proactive with (1) passengers getting up too early and blocking the aisle out of turn. An elder woman was trying to get her bags and exit her row and passengers from behind were not letting her collect and exit. I stopped the rude people from the back who were getting off out of turn. Instructions need to be issued, let people get off the plane in orderly fashion. and (2) crew did not inform passengers what was happening with immigration and customs holdings things up until I hit the service button a few times. Tell the passengers what is going on rather than allow tempers to heat up"

Positiv: "Hostess"

Positiv: "Hostess"

Negativ: "Xiamen airlines are horrible I will never fly them again. Phillipines airline was excellent"

Positiv: "Flight Attendants were nice a professional Seats comfortable Meal size was quite large for economy Domestic"
Negativ: "Check In Agent said my ticket was incorrect? Had to go to about three different desks with very limited English. Had a baggage overage that I was happy to pay for but would have had to go to another desk to pay. Would have missed my flight. Hand carried 8 pieces of dry cleaning through the Airport. Not customer saavy or friendly."

Positiv: "787 Dreamliner's hardscape was new and clean. IFE was decent but had some anomalies (can't take off of pause unless you shut off screen, select same movie and resume). Food was fairly decent and plentiful. Think a cheap chinese diner & you've got it."
Negativ: "Crew was efficient but can't speak Englsh worth a nickel! While I have a limited ability in Mandarin (think 5yo vocab), the announcements in Engrish was almost as bad as some of the translations in many Chinese products. I pity the people who can't understand ANY Chinese: they could not possibly get most of the announcements. They should really get at least 1 FA that can speak and understand English. The signage in Xiamen (I was transiting from LAX to TPE) was amazingly poor and confusing. You basically stumble from 1 floor to another based on the signage. The airport was actually very large for what appears to be a medium size city."

Positiv: "Excellent, friendly service on a terrific plane. More leg room than the average (American) airline for a long flight. Had to call Customer Service. They were as helpful as they could be."
Negativ: "There was no computer check-in even for people with no bags to check. Long wait on line to check-in. Probably could use more staff at airport. TSA wait that night was also very long. Not Xiamen's fault of course."

Positiv: "GOOD Service, Great Priceing!!!"

Negativ: "The staff was rude and the flight was delayed twice."

Negativ: "The delay was extremely horrible causing us to miss our flight and then put us on a flight that was once again delayed for another 6 hours. The crew was still hesitant on disclosing the time we would be leaving"