Positiv: "I really enjoyed the cheerful and helpful crew. And i love that the gate agent gave me a seat up front, near the front of the plane because she knew that i had a short connection and needed to catch my next flight."
Positiv: "Crew was great!"
Positiv: "The second flight was perfect."
Negativ: "No vegetarian options at all without advance notice."
Positiv: "The crew was amazing. The seats were good. I was pleasantly surprised to have a full meal on a two hour flight."
Negativ: "Would have loved more current US tv shows to choose from."
Positiv: "Food and professionalism, were excellent, had a good stress free experience."
Negativ: "Had issues with unusual plane noise."
Positiv: "The service was consistent and crew were all very respectful and did their best."
Negativ: "The seats were extremely narrow, hard and uncomfortable...."
Negativ: "Great service on Korean Air as always."
Positiv: "Crew was great food was great flight was safe"
Negativ: "More room"
Positiv: "Everything was great!"
Negativ: "More dates available for reward redemption"
Negativ: "Good job"
Positiv: "The flight crew was friendly. Checking in was easy."
Negativ: "Nothing, it was great"
Negativ: "Seat lacked good padding, very uncomfortable for 12 hour flight"
Positiv: "Everything. Seat...crew...food...all of it."
Negativ: "Can't think of anything. All was great."
Positiv: "Boarding services"
Negativ: "On-line cellphone app interface in mandarin version could be better."
Positiv: "The crew was amazing and accommodating as we had an infant."
Negativ: "Entertainment was subpar."
Positiv: "Flights are on time, Cabin attendants are nice and friendly , Food was great .My luggage came early . Everything is clean . I only have 1 hour lay over to transfer from my flight from Inchon to Nagoya it’s was fast . I will fly Korean air again in the future . Thanks for the safe flights ."
Negativ: "I didn’t like being seated in the middle of two guys in the isles . I arrived 3 hours before my flight I don’t have no choice . Hopefully they would assigned us seating at least not in the middle of two men I feel discomfort ."
Positiv: "Staff was very hepful and attentive. Nice people working"
Negativ: "Ordered vegetarian oriental and they brought me appetizer of shrimp Flight attendant didn’t understand that shrimp is not vegetarian"
Positiv: "Comfortable flight with a nice crew. An overall good experience."
Negativ: "After arriving, the waiting time for receiving a VISA was quite long for people staying longer than the regular 3 months."
Negativ: "No any fruit available snack Lay over is too long!"
Positiv: "Selection of movies are great. They are new release and blockbusters"
Negativ: "Its just because a 16 hours total flights. My body is sore from sitting long time in small seats and not a lot of room to move around."
Negativ: "the crew on this flight didn't timely deal with two situations I had. it took twenty minutes to get a cup of tea and I had to ask twice. then I dropped my nighttime mouth retainer on the floor and it also took twenty minutes and two reminders to have them sterilize it. My previous flight from JFK to Seoul was very good not this one."
Positiv: "Crew attended to my needs seriously and in a timely fashion."
Positiv: "Nothing our tickets had to be cancelled"
Negativ: "Our flight was scheduled with Korean air. We attempted to check in multiple times with issues on the Korean air website. we called and they told us not to worry. Finally, approximately 12 hours before departure we wwere able to check in Only to find out due to the expiration date of our passport we would not be an allowed to check in. We scrambled to get an emergency passport, however by the time it was received we had already missed our flight. Korean air is not willing to aknowledge this as a fault in their system and is instead suggesting this is a kayak issue for allowing us to purchase these flights. I would like the total flight cost refunded as this should never have been allowed to be purchased if Korean air knew at the time of purchase when checking in there would be an issue."
Positiv: "The seats were comfortable and the crew was nice"
Positiv: "Korean Air staff was very nice and helped me as a disabled passenger."
Negativ: "Was on a 777 both legs and they have very little padding in the seats which makes for a sore butt."
Positiv: "Korea Air is a great airline. Jin Air (for the return part) was OK. The flight attendants of BOTH airlines are GREAT, but the seats in Jin Air are cramped."
Negativ: "Korea Air is a great airline. Jin Air (for the return part) was OK. The flight attendants of BOTH airlines are GREAT, but the seats in Jin Air are cramped."
Positiv: "Nothing at all"
Negativ: "Kayak used a sub company to reserve flights. My husband was involved in a collision at sea and was not able to make the flight due to military deployment status. I tried continuously to contact the sub company to request a waiver or hold on the flight. The number provided kept me on a hold . There were no answers to phone calls from information provided on receipt. Emails only stated the fees that would be imposed for any action I conducted. I will never use kayak again."
Negativ: "Due to bad weather and flooding, I could not get to the airport for my flight. I called Just Fly and they said there was nothing they could do. I had to pay an extra $350 to get my flight rescheduled. I thought that due to bad weather, customers can get flight rescheduled at no extra cost? As soon as I rebooked my flight, both airport in Houston closed anyways. So is this still my fault and did I have to still pay an extra $350??"
Negativ: "re you trying to register for? ~ Garrett"
Positiv: "I liked the fewer seats. Ready to get out of."
Negativ: "Constant turbulence made going to the bathroom troublesome"
Positiv: "Good more choices"
Negativ: "Transit in Korea make shorter hour"
Positiv: "flight out WAS excellent, boarding was quick, attendants were extremely courteous, seats were clean and comfortable, as can be expected, food was disappointing, only because i heard it was very good, entertainment was great, and free. rated flight home GOOD because the attendants seems hurried, all else equal."
Negativ: "food was disappointing but better than most american airlines"
Positiv: "From the April 12 Sydney to Seoul flight, the landing at Seoul was so smooth, so professionally done I hardly knew we had touched ground. That Captain has much to teach all pilots wanting a higher standard to their skills and the recognition of these standards. That caption is worth his/her weight in gold, giving Koran Air a gold standard. To compare, the landing at Osaka April 12, late at night, was done by an apprentice who has much to learn from your gold star captain.."
Negativ: "The same Sydney to Seoul flight, crossed the Qld Great Barrier Reef around 11am April 12. Having a window seat, so much detail of the Reef was visible which greatly surprised me. Beautiful colours galore. Having my face glued to the window at this time, I was unaware of cabin happenings. A male steward tapped me on the shoulder and said "Close your window blind". The beautiful scene outside my window was a first and being 76 old, likely not to happen again for me. Naturally, I ask the male steward "Why", He repeated 4 more times, "Close your window blind". Each time my reply was the same, "Why". On his last request, his voice raised, so in turn, my reply was raised. Sadly, he walked away silently, hands waving in disgust. Only then did I realise the cabin was completely black, no light seen. If at 11am, traditionally, this is a custom, a service to passengers on that particular flight, the male steward didn't say. He clearly expected to be obeyed and didn't expect a challenge. But also felt I didn't deserve a reason for his, what clearly was a demand. Would he have treated a male passenger differently. I flew economy because that is what my budget demands. Flying is not common for me but certainly a thrill that demands a window seat. I give much praise to all other staff, especially the captain landing that very craft at Seoul. At my age, years of experience allows me to be aware and notice. A beautifully presented mature female stewardess in economy, served me. When I requested a beer with the main meal, she said I will give you my favourite. I knew this was double talk for having only one brand beer left, that was a weak American beer. I watched this lovely lady many times being distracted by other staff with questions and 2 other passengers near me, asking for changes. She never blew it. And she passed me in the Sydney terminal, end of the day for her and believe it or not, she remembered me. She was not in such a hurry to get to her destination, that she gave time by turning her body, giving me a wide smile with eyes saying, Yes, I served you. You see, she's never off the job of customer service. I learned much, flying with Korean Air. Many thanks, Sally"
Negativ: "The waiting and boarding procedure -- either at Bangkok Airport or at Seoul Airport, I forget which -- is a little unusual. A written description of this would have been helpful along with the boarding passes."
Positiv: "Getting preferred seating because we were sky team elite plus members"
Negativ: "Exiting the plane in the cold Seattle weather."
Positiv: "Awesome trip"
Negativ: "No complain. The crew did great service."
Positiv: "Good customer service"
Positiv: "Just about everything"
Positiv: "Clean rest rooms Friendly attendants comfortable leg room"
Negativ: "Very limited entertainment options for such a long flight, IAD to Seoul"
Positiv: "I really liked the prices of the tickets for this trip, I saved money over the regular price plane tickets; since I had 2 long layovers in Seoul at Inchoen Airport. I love this airport, it is clean, modern and offers so much amenities for FREE. The best for my second time LONG Lay over. My firtst time was at an airport in Alaska which I completely forgot since it was nearly 30 years ago. The flying experience was totally good from flying from BKK as it was also a good airport. I also liked the services, the crews were courteous and helpful."
Negativ: "Flights were full and of course I had a seat in seat 32E next to a man who was ofviously either sick or had a bad allergy, he sneezed and sneezed 1/2 of the whole flight when he was awake and slept most of the time so it was difficult for me to get in and out to the rest room. Luckily the people in seats 32F & 32G were kind enough to let me in and out (I got out mostly while the lady in seat 32F was getting out of her seat.) Mostly the other experiences were good overall."
Positiv: "You can go on a free city tour if you are transiting at Incheon airport. Also fantastic public area for transiting customer with free showers, upholstered day bed, charge stations. Paid massages , Paid airport hotels or lounges with buffet."
Negativ: "There was nothing we didn't like about our flight to Seoul"
Positiv: "Our flight was delayed and we were accommodated by being put up in a great hotel in Seoul."
Negativ: "Did not like that we reached our destination in Vietnam half a day late, since we had a wedding to attend. The vegetarian/vegan meal option was very bland. The hostesses I felt were a bit sexist, perhaps due to being Korean. I asked for a glass of wine for myself and a whiskey on the rocks for my boyfriend. He was served a hefty glass 1st, and I was given my drink 2nd, which was a very small pour. I asked for more wine and was given only a tiny bit more."
Positiv: "tye food was amazing!"
Positiv: "Window seats in business class have direct isle access without having to disturb your neighbor."
Positiv: "Foods was over expected. We thought to get only snacks and drink coz it was an hour flight. But they served fish meal."
Negativ: "Small room for resting our legs. So tight for foreigners. No entertaining on flight."
Negativ: "We are delayed for 2 hours"
Positiv: "Attentive service from flight staff 2 meal service each way in economy"
I like services, food on board is very nice and delicious.
There were about 20 people on the flight. It was like getting business-class service from the crew.
Negativ: "I received a scam ticket. I could not board and had to use another airline and flight website to find another ticket."
Positiv: "The service and food was great. Plains are new."
Positiv: "I like the spirit of Christmas in some of the staff."
Negativ: "Board people by section instead of a madsive line."
Positiv: "The crew was great and entering and exiting the plane was quick."
Negativ: "The seats could have been more comfortable, but I feel like that is a comment for most planes that fly internationally."
Positiv: "Simple check in and boarding, right on time."
Positiv: "Japan Airlines always, always, always takes such good care of us, especially with the kids. This flight was no exception. I had forgotten to reserve a kid's meal for our kids (don't forget, parents) and they went well out of their way to make sure that the kids had food that they would like."
Positiv: "I was on board with my 4 months old baby. The crew was so kind, they helps me a lot."
Positiv: "I really got a good deal on my trip's cost, and for the price, all the comforts of a top-quality airline were there. I especially appreciate how helpful and friendly the airline staff were."
Negativ: "The outbound flight still had the exact same movie selection as the inbound flight had, even though they were six weeks apart for my trip. I really feel like the movie selection should be changed every month (or even more frequently than that), as I ran out of films to watch."
Positiv: "Crew very helpful. Seat roomy."
Positiv: "Perfect in all aspects. Will use them again for all my flights."
Positiv: "Seats, movies, comfort"
Negativ: "No vegetarian options"
Positiv: "Very nice flight attendants providing perfect service. Very nice food, exceptional for economy class. Huge leg room and wide seats (only 8 seats per row in a B777, other airlines usually have 9 or even 10 seat per row, this parity to some eco plus seats) Good entertaining system with good choice of new movies."
Negativ: "The boarding process was a bit unfortunate. But this might have something to do with Oneworld and not only JAL. Sapphire and Ruby members board at the same time, making the boarding process a bit crowded for a elite member. But apart from that he boarding was well organized."
Positiv: "Staff are the best of all airlines I have been in."
Positiv: "Best service and food among a few hundred flights I have taken so far. CAs were always courteous. They are smiling to each other and looked happy. It was really nice to see that."
Negativ: "When booking the flights, I didn't know that I wasn't able to reserve a seat until check-in at the airport. Even usual online check-in was available for my ticket. I might have not purchased this ticket if I knew this limitation. It would be nice to know it at the time of booking."
Positiv: "Service was excellent and seats were comfortable."
Negativ: "Tickets were in the wrong name and the company that issued them refused to fix the problem. I ended up buying a second ticket directly from the airlines."
Positiv: "Check in early and easy.... Bags straight through to Sydney... JAL... What other airlines should aspire to."
Positiv: "People were friendly - from check in right through to disembarkment."
Negativ: "Not applicable"
Positiv: "i cancelled my flight and still have not got my money returned"
Negativ: "I dont have my return but you take it right away"
Positiv: "I was fed two meals and snacks/drinks in between for a 14 hour flight. Love the little TV in front of the seat and the blanket and pillow. Crew was very sweet. Overall positive and good first international flight. Would choose Japan Airlines again! <3"
Negativ: "Only a little hard to sleep upright in economy class seat. I wasn't able to fall fully asleep."
Negativ: "The attendants were very pleasant and efficient. I will certainly prefer to fly JAL, especially if you could offer the lower rates. On the down side, it was very difficult to contact their customer service line. However their online help desk was very responsive."
Positiv: "Great service Timely departure and arrival. JAL is really punctual"
Negativ: "Japan airline will end the flights from Narita to Incheon on 3/25 which doesn’t work for my future trips."
Positiv: "Comfortable business class seat. Flight was on time. That’s what I wanted."
Positiv: "Inspire of bad weather, the pilot executed a perfect landing !"
Positiv: "Flight attendants provided high standard of service and courteous."
Positiv: "Great airline, roomy seats and they don't nickle and dime you like other airlines."
Positiv: "Prompt, friendly service. Clean aircraft with comfortable seats. Onboard meal for international flight."
Negativ: "I wasn't able to pre-select my seat."
Positiv: "The crew, the flight, the pilot to cabin communications, the food, USB hookup, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your international travels."
Negativ: "The flight was extremely late to leave and I almost missed my connecting flight in Osaka"
Positiv: "No major disasters, comfortable seats, on time."
Positiv: "Discipline and friendly tone of stewardesses... seats perfectably comfortable... organized and well done!!! I will fly japan airlines every time I fly in the future!"
Negativ: "My wife did not particularly like your choices of breakfast... she just did not understand the food"
Positiv: "The Economy class seats had a lot of room - which is unusual for tall people ;-)"
Positiv: "The seats were quite small but other than that it was a nice flight. The crew was very nice."
Positiv: "Ich habe den Flug sehr genossen. Die Filmauswahl war hervorragend, das Personal sehr freundlich, und das Essen geniessbar."
Positiv: "We were numb from a long flight over the ocean. Pleasant flight with helpful crew, and it helped that some of them knew English."
Positiv: "Flight attendants were super helpful and lovely, couldn't have asked for better. Very pleasant experience. Plane was clean and tidy and they arranged us all so the majority of us had a spare seat in the middle which I'm sure everyone appreciated."
Positiv: "Everything about the Japan air portion of our trip was excellent."
Negativ: "No problems whatsoever."
Positiv: "Airline crew was super nice and helpful, attentive, and the plane was very clean."
Positiv: "Excellent service by JAL check-in people and the flight crew. Also, for a standard economy seat, I found the seat spacing and resulting legroom was generous - and I'm 6 ft. tall."
Negativ: "Can't think of anything, really."
Positiv: "Good service and selection of movies.Boarding is orderly. Crew very courteous. . We have been flying JAL for a few times and never regret"
Negativ: "Boeing 777 is not as attractive as the new 787.e.g. Ambient lighting, cabin noise control etc., are far more superior in the 787"
Positiv: "Everything went smoothly. Great take off, great landing the stewardess were doing excellent jobs to accommodate us. Will fly with JAL again in the future."
Positiv: "Premium Economy had good seating space and leg room."
Negativ: "No wifi access"
Positiv: "flying JAL is always a pleasure. The flight attendants are consummately professional and the entertainment system is top notch"
I'm reall satisfied with ANA.
Positiv: "Crew service is good!"
Negativ: "The seat is really cramp and tight!!"
Positiv: "The crew was really nice, as you can expect from a Japanese company. Super helpful and smiling. The food was also very good."
Negativ: "The space is really tiny. The screen also tiny."
Positiv: "The plane was ghetto and old and there was only one tiny restroom for the entire economy class."
Negativ: "A newer plane with more restrooms would be great."
Positiv: "Well maintained plane, nice staff and over very comfortable."
Negativ: "The wifi worked only 1 hr of the 3 hrs I bought"
Positiv: "no -all that was amazing was the complete idiocy of ana"
Negativ: "virtually everything was a unacceptable starting with the gate staff ..."
Positiv: "Excellent cabin crew."
Negativ: "No in-flight entertainment, economy seats are narrow."
Positiv: "Wow! That sums it up. Premium coach was like first class on some other airlines. This is by far the best airline I've ever flown."
Negativ: "The website doesn't work very well. It's also difficult to navigate."
Positiv: "Speeding of departure after boarding"
Negativ: "Flight delayed again. Flight was delayed due to “preparations “ but the plane was at the gate for 3 hours before boarding. Did not make sense. Flight was warm in the plane."
Positiv: "the food was god. the crew was very accommodating"
Positiv: "Staff were friendly. Alcohol beverages are free. Good upsated movie selections."
Positiv: "The crew was attentive and continuously coming around with beverages to ensure everyone is hydrated. Excellent service"
Negativ: "Seats are cramped and small"
Positiv: "Crews were great. They worked fast and helpful."
Positiv: "Crew was amazing and very comfortable seat"
Negativ: "Food can be better and Entertainment was poor There should be more choices available. WiFi was spotty only 150 MB was available after paying. It should be free in business class like other airlines"
Positiv: "The crew was amazing! The food was really great! And the entertainment was fantastic! I would absolutely fly with them again the next time I book a trip."
Positiv: "Loved from the booking on kayak and all the services provided by the airline until landing."
Negativ: "Nothing to mention ....but I did not get the &instead tell me where to get my luggage...I had to find out on my own"
Positiv: "Service Quality"
Negativ: "Seat does not recline"
Positiv: "Flugpersonal sehr aufmerksam, 2 Gepäckstücke à 23 kg kostenlos, alkoholfreie Getränke kostenlos, WLAN"
Negativ: "kein Essen, keine individuelle Bordunterhaltung, harte Sitze"
Positiv: "Flug bringt dich auf Kurzstrecke von A nach B. Aber ohne Komfort. Crew sehr freundlich aber außer kostenlosen Getränken (alkoholfrei) gibt kaum etwas. WLAN vorhanden. Für 3 Stunden akzeptabel."
Negativ: "Keine Bordunterhaltung, Essen aus der Bentobox nur gegen Bezahlung. Sitze sehr hart und geringe Sitzfläche/Sitzabstand."
Positiv: "gutes essen"
Negativ: "zu wenig wasser etwas kleiner bildschirm"
Positiv: "Great planes, very clean toilets, very efficient and extremely polite crew."
Negativ: "No paper towels in the bathroom"
Positiv: "Very comfortable flights. Exceptional crew on and off the planes. Great food and drink/snack options. Lots of entertainment options as well."
Negativ: "I have no complaints abouts my flights. Travel is tough at times but ANA made it seem easy."
Positiv: "Everything about this airline made my flight pleasant. The staff were polite and accommodating"
Positiv: "The flight attendants were so nice and the food was really good."
Positiv: "Smooth boarding and smiley staff."
Negativ: "No tv/ intertainment on the plane"
Positiv: "The crew are all nice and helpful"
Positiv: "Very efficient, friendly and helpful staff"
Negativ: "Food was gross."
Positiv: "Das Personal war sehr höflich und aufmerksam. Pünktliche Abwicklung. Neues Flugzeug (Boeing 787 Dreamliner). premium Eco hat echten Mehrwert (breite Sitze mit Beinauflagen, Champagner)"
Negativ: "Relativ viele Durchsagen"
Positiv: "Boarding priority with kids, food choices, flight attendant so nice ans caring, kids friendly and child meal is nice and tasty"
Negativ: "Very limit kids entertainment"
Positiv: "Excellent service. Good food. Great entertainment selection."
Negativ: "No free WiFi"
Positiv: "It was fast and the crew got right to it as far as take off and getting home."
Positiv: "Staff were friendly from check in to disembark. Food was quite good. Boarded on time and people were accomodating of one another in the entry and exit process."
Negativ: "I was travelling with my twin 11 yr olds one of whom has limited sight. They normally only allow early boarding of young children, but we need extra time as I have 2 children to organise and my daughters sight dictates that i have to assist her. Other passengers were not impressed. I would like the airlines to take the initiative to have all children boarded early as if we board with everyone else, the aisles will be blocked as my children try to get organised."
Positiv: "Great crews and good foot space!"
Negativ: "Food was terrible! Getting worse every time !"
Negativ: "The food was not as good as in my previous flights."
Positiv: "On time. Flight attendants don't shy away from helping passengers put their carryons in the cabin compartments. They were there in a split seconf to assist you - ANA flight attendants only. Food was great in ANA airlines. Toilet is clean. Boardinh was orderly."
Negativ: "More frequent offer of drinks to passengers"
Positiv: "Nice once I got on the plane"
Negativ: "Having to wait an extra 7 hrs because of a delay on top of the 3hrs I came early to the airport. Didn't even get an email notifying me that the flight was delayed. Wasted my vacation time by a whole day"
Positiv: "This was my first time flying ANA (LAX to Haneda and back) and I have to admit it was surprisingly great. I am a pretty tall guy and found the room for my feet in economy to be more than adequate even though i found myself in a middle seat both flights. The flight attendants were extremely attentive, even as my flights were both overnight/red-eyes. The selection of movies available at each seat was pretty good and included your standard Hollywood stuff along with a decent selection of Japanese film, television, and various documentaries. Whether or not subtitles are available for non-Japanese speakers for Japanese language media was kind of hit and miss (I actually did browse around quite a bit), but I was impressed nonetheless. I would warn some western based travelers that they may not find the food to be all that appetizing. I chose the Japanese style option both flights (rice, miso, salad, fish), however I know that had I had any of my family members along for the flight they would have gone with the international option and they probably wouldn't have enjoyed it all that much."
Positiv: "The food is great as far as airline food goes, the plane was clean, and staff was thoughtful"
Negativ: "The in seat entertainment was a bit clunky"
Positiv: "Same thing"
Negativ: "I did not like in air port new Delhi my suite case was a damaged Told to air port employee he said may stuck in belt."
Positiv: "Ease of boarding; large overhead bins; relatively comfortable seats"
Negativ: "Packed plane - every seat taken"
Positiv: "Crew was professional and charming"
Negativ: "Nothing really, one of the best short haul flights in the world"
Positiv: "The crew was very efficient and the food was also good"
Negativ: "You should add some veg dishes"
Positiv: "Over all service was good."
Negativ: "Over all service was good. Only food what I ordered could not get. My requirement was vegetarian without onion, garlic and mushroom. There was mushroom in the food."
Negativ: "Exit door seats, which are normally good, were extremely close together. Very uncomfortable."
Positiv: "I missed my flight. The customer service agent was awesome!"
Negativ: "Flying United. I missed my flight. The gate was packed with people so I sat literally a quarter mile away. The flight was delayed and I got a text telling me new departure time. I show up for new departure time. Plane left six minutes earlier. First thanks for the bad information. Second thanks for not paging me. Third I don't care when the plane is supposed to leave. Just tell me what time to be at the gate so I can stand around after an international flight. Oh and if a flight attendee to squawk rudely at a paying customer when we do land, why I'd just have to ask myself AGAIN ... why do I fly United?"
Positiv: "Good staff, good service, good entertainment"
Negativ: "Although my partner and I bought our tickets together and booked them almost 9 months in advance, we were not seated together, which made the flight more difficult and uncomfortable."
Positiv: "Flight was great."
Negativ: "ANA partnered with United on this leg. Service was not even comparable to ANA. The economy cabin flight crew was detached and unattentive. The elderly man when serving meals just flops or slams your tray on your tray table. The attendants do not even clean the tiolets like the ANA attendants do. Such difference in service. I wish that ANA will notbpartner with United. It sure tarnishes their brand."
Positiv: "Friendly staff great food and customer service very comfortable seating wonderful atmosphere. Thank you much for taking care of me"
Negativ: "Everything was perfect"
Positiv: "Eva does a nice job keeping you fed and happy!"
Negativ: "If you are a big guy, tall or broad or both, you should absolutely get either an exit row or upgrade to plus. This is an airline made for smaller folks from Asia."
Positiv: "Clean and spacious seat"
Negativ: "Lot of Chinese passengers and they are no lousy and rode."
Negativ: "Customer service"
Negativ: "The food was terrible. Only one option and I didn't like it."
Positiv: "Was amazed because of the Hello Kitty theme in the plane , very friendly staff very worth trip"
Negativ: "Nothing everything went well"
Positiv: "Good food and friendly crew."
Positiv: "The food, service, & video entertainment were both very good!!!"
Negativ: "Lay down seats for sleeping!! ))"
Positiv: "The entertainment, lots of movies and TV dramas to choose from."
Negativ: "Better communication about delays. We didn't taxi into terminal for close to hour and half after landing. Flight attendants insisted passengers must unplug headphone once landed. Some passengers (those in the back) weren't allow to use the bathroom though plane was stationery for 1 1/2 hr."
Negativ: "plane was 2 hours late, which sucks. they don't tell you it is going to be 2 hours late. you couldn't enter the boarding area (in Taiwan airport) until one hour before departure. if you you are familiar with Taiwan airport, then you know the a then they tell you the plane will be another hour late."
Negativ: "Provide water service more often during long flights."
Positiv: "schlafgelegenheit flaches Bett mit Auflage und Privacy in der BusClass"
Negativ: "die EVA App ist unterentwickelt....ich konnte keine Sitze andern...sass ohne Fenster vor der geruchsintensive Küche (7k) obwohl viele Alternativen noch verfügbar waren. Personal ist sehr bemüht, aber man spürt dass die Freundlichkeit aufgesetzt ist und die Kompetenz übertünchen soll. ca 20% qualität m Vergleich zum Flug vom 2.2. von Wien nach Taipeh"
Positiv: "durch den Flug von Wien nach Taipeh war ich verwöhnt. aber die Verpflegung war noch immer sehr gut"
Negativ: "die Lounge am Flughafen ist schlecht beschildert und der Service ist ebenso schlecht wie bei Thai."
Positiv: "Alles hat mir gefallen. Treatment als BusinessClass Passagier spürbar SUPER"
Positiv: "Seat was ok"
Negativ: "Everything could have been better"
Positiv: "Bathroom and food good. Boarding was fast. And so was disembarking."
Positiv: "The people at EVA Air looked professional"
Negativ: "Extorted for money from people who were not familiar with the travel tax law (I happen to carry a copy of the travel tax law). The people of influence were unethical."
Positiv: "I have food allergies - and though I did not get around to notifying the airlines prior to the trip they did their best to accommodate me - even making sure that my return flight would include this request. The crew were top notch making sure that even the economy travelers like myself were very well taken care of, comforted and if asleep leaving notes to contact them for a meal set aside. I cannot say enough good things about EVA. Every airline could learn from EVA's attention to customer needs."
Positiv: "Everything normal except food"
Positiv: "Flight attendants courteous and efficient. Seat comfortable, flight smooth"
Positiv: "I enjoy the friendly flight attendants and the overall flight experience. I love the fact they leave at 1am and arrive in Manila around noon. I always tell my friends to fly EVA."
Negativ: "No clothes to change. My fruits were expired because off the luggages not come to the destination."
Negativ: "rude people. yelling to passengers"
Positiv: "People were lovely and efficient"
Negativ: "Seats were pretty ordinary"
Negativ: "The crew were not very friendly, they went about their tasks but did not engage with the customers in a friendly manner. It was very much as though they were doing the minimum for the job/flight. For instance, when you board and sit down the first thing they give you is the menu and then the landing card. But I've just sat down I don't need these two extra pieces of paper immediately. I sat on an aisle and must have been knocked 5-6 times by the carts. After I was bumped then I hear the 'excuse us, carts coming through'."
Positiv: "Well apointed aircraft, good food, individual games and movies made for a seemingly short flight."
Negativ: "Both travellers are 6 feet. A litle morleg room would be nice. But there was more than any US domestic flight."
Negativ: "Baggage rules on itinerary didn’t match reality. Baggage 7kg was enforced, check in bags almost empty as documents & computers weigh a lot, and cant be trusted to “check-in”. If I had know we could check in four bags free it would have made a big difference. The itinerary says one each, plus one for Premier status, which adds up to three in our case. Not a happy camper. Will avoid EVA when there are other good choices. My wife had advised against EVA to begin with, check-in confirmed her advice. Crew didn’t come by much with water or juice, but they were courteous. Seat belt sign was put on when bumpy, but not turned off for the next hour or two of smooth sailing. “I told you so” was here reaction . . . ."
Positiv: "plenty of movies to watch."
Negativ: "the second meal options were not to my liking. I chose Pasta, but i did NOT like the pasta meal: Too much pasta, not enough chicken."
Positiv: "Everything’s is good"
Positiv: "Food, service was great."
Positiv: "Terrible experience"
Negativ: "I was refused permission to board the plane"
Positiv: "The food was delicious and a majority of the staff members were nice and help full"
Negativ: "Whenever I️ was sleep on my 16 hour flight nobody woke me up so I️ missed out on my meal. They have snacks to make up for It but I️ wish someone would have woken me up because I️ was really hungry."
Positiv: "The vegan meals were tasty."
Negativ: "Not enough leg room. Seating not wide enough."
Positiv: "Fantastic cabin crew as always with Eva air"
Negativ: "Uncomfortable tight narrow seats"
Positiv: "Me & my wife were on Premium Economy. This was a connecting flight to Manila from Vancouver Canada. The food served was not visually appealing and very lacking in taste. The food can be improved for this sector. The food was a very far cry from EVA Air flight also on Premium Economy. Before this flight we took we took BR9 from Vancouver Canada. The Ground Agent at the boarding gate wanted us to check-in our carry-on baggage which was well within the measurements specified in the EVA Air website (23x36x56cm). My wife and I had only one carry-on each. The reason given the flight was full. I did not understand this since I could see there were lots of passengers who had carry-on baggage larger than the 23x36x56cm and more than one piece carry-on. Not sure why this female Ground Agent picked on us when there were lots more violations within her sight. Also, she was rude when we refused. Once inside the aircraft with all passengers boarded, there were lots of empty bins for carry-on baggage. The more I was not happy about this Ground Agent picking on our carry-on baggage. The more I did not understand why!"
Negativ: "This is my wife & I flying with EVA Air. My wife and I have travelled with many international and domestic airlines for 38 years now since we started travelling. I’d recommend EVA Air’s Premium Economy. The seats were wider and leg room was excellent. The amenities were great especially the entertainment part. TV Screen in front of the passenger (installed behind the seat in front) was very clear. it was the same as if watching movie on an iPad."
Positiv: "Seat is wide enough"
Negativ: "Some crews are stress as I could see it in their facial expression"
Positiv: "We lucked out on a sparsely filled flight so nearly everyone had a row to themselves, even in Economy class. Food was tasty, and the crew provided many opportunities for drinks. Crew was friendly and even volunteered some drawing packs for our 19-month old!"
Negativ: "Snacks available limited to dry crackers and cookies primarily. Entertainment options - easy to use though limited selection (for US-based films at least)."
Positiv: "Very good service."
Positiv: "The crew The time of the flights"
Negativ: "Food options were narrow Online seat selection wqs not allowed"
Negativ: "We nearly dehydrated during the trip. We're EXTREMELY skimpy on drinks. Had to ask 3x before I'd get something"
Positiv: "the cabin crew was polite, accomodating and friendly. the blankets were warm."
Negativ: "the seats are uncomfortable and the food was not good. but this is not unique to eva air. most airlines are like this."
Positiv: "Gutes Preis Leistung für Premium Eco"
Negativ: "Sitting for 15 hrs"
Positiv: "Flight crew was very good. Service was great. Flight took off and landed safely...... most importantly."
Negativ: "Hated being told at checkin that my regulation size carry on bags were slightly over weight and my only option was to go over on the floor and open them up to redistribute the weight. I was reluctantly fine with checking one of the bags, however not with being treated so carelessly and disrespectfully. I am not the kind of person that is ok with being put in that situation. As an airline I understand you need to have rules and guidelines to function, however sending me over to open my luggage on the floor in front of 1000's of other people is just humiliating!! If that is such a strict policy you really should have a space with some kind of privacy available and set up for customers to prepare to make things meet your standards. Then he changed my seat assignment for some reason and put me in an exit row..... not explaining that there is NO SPACE AT ALL for ANY carry on bags. That means no pills nearby that I needed, or headphones, magazines, iPads etc. I was really mad when I sat down and immediately asked to be moved. Luckily someone was willing to trade. Needed more to eat on a 14 hour flight also. Was really hungry."
Positiv: "Seat, service and food were excellent"
Negativ: "No negatives on this flight"
Positiv: "The entertainment options were really nice. The airfare I felt was good value for the money."
Negativ: "This was on the flight from Taipei to Chicago: The woman next to me had an injured foot which she rested on the tray table. She should have been seated where there was an empty seat next to her as there were seats available and it would presumably have been more comfortable. It turned out the outlet for plugging in the headphones for my seat was broken so I moved to an empty seat. I would not have wanted to look at her foot (no sock on) throughout the flight plus she was constantly fidgeting and poking me with her arm Ashe adjusted her foot while I was seated next to her. Unpleasant."
Negativ: "Eva is great airline , better then a lot of the competitors. However during the lag between Taipei and SFO we did not receive any drinking water unless requested - on any other airlines they always provide small bottled water , For the long lag of the flight liquid is essantation."
Positiv: "I ordered a vegetarian option meal just to be safe because you never know hat you will get with airplane food. I got on the plane and saw another option I would rather have and the crew didn't hesitate making the change for me."
Negativ: "The major downside is carry on luggage . If you like to carry on your suitcase if has to stay at a max of 15 pounds or so. If it exceeds that weight you will have to check it. I checked my bag both ways with transfers and didnt have a problem gettng my luggage. Overall good experience. I will definitely fly EVA again."
Positiv: "Comfy,nice foods, helpful crew"
Negativ: "So far my flight with eva air was awesome!"
On my way from Denver to Munich the flight was delayed. The pilot himself said he couldn't explain the reason for the 1 hour delay. The delay resulted in almost everyone on the flight missing their connections, including me and my husband. No effort was made to help passengers with tight connections to get off the plane and to their gates faster. After an international flight, the last thing you want is an 8-hour layover where you've no choice but to remain awake and exhausted for an unhealthy amount of time. As a pitiful expression of apology, Lufthansa gave us a 10 euro voucher to use in the Munich airport--not even enough for a full, hot meal. Not to mention that checking in for both my flight to and from my destination city was very stressful because of an abundance of travelers and a clear understaffing on the airline's side. Even though I came two hours early to check in for my return flight, I only had ten minutes at the gate before it was boarded. The whole experience was rushed and stressful and inefficient. The worst part, though, was that one of my checked bags was returned to me with my clothes sticking out of it and some speciality cheese I bought entirely missing. I have also found it really difficult to get in touch with the Lufthansa customer service. They claim in emails with my flight information that I especially requested that my reservation number be withheld from me (I never requested this). The loss of this number has made it nearly impossible for me to register complaints without calling the airline and wasting hours of time. I would greatly reconsider ever booking with this airline again.
Alles ist gut abgelaufen. Es war ein kurzer Flug und wir haben eine schöne gute Aufenthalt gehabt. Dann haben wir ja sehr gut gelandet.
Leider wurde unser Gepäck vom Mumbai Flug nicht auf den Basel Flug gebracht, so dass wir ohne Gepäck in Basel ankamen. Auch wurde diese Information wohl erst spät nach Basel gebracht,da wir dort ewig auf unser Gepäck gewartet haben bis wir informiert wurden. Das trübt den ansonsten sehr guten Flug.
Because we didn't have the AirCanada app downloaded in time, they closed the boarding door. After a big scene, they opened the door to let us in. Then we had a long delay on the tarmac which caused us to miss our connecting flight in Toranto. The next flight was a day later and is a 5 hour flight because of the connections which should have only been only a 1 hour flight. Never using Kayak, Lufthansa or Air Canada again.
Only reason I did bad on food and entertainment was because flight was a short flight.
Frankfurt - Paris ist der Business Class lohnt sich nicht - es gibt kaum einen Unterschied!
Inwouldnt change anything on short flights within EU
This flight was nearly empty so there was plenty of room and no problems. Everything on time or early.
Positiv: "Crew war sehr nett und die Sitze ok."
Negativ: "Formulare für Einreise wurden nicht geladen und mussten in der Warteschlage im Stehen ausgefüllt werden"
Positiv: "Flug war püntlich"
Positiv: "Nette Crew, bequemer Sitz. Leckeres Sandwich"
Negativ: "WLAN dürfte doch auch gratis möglich sein ;-)"
Positiv: "Die Crew beim Boarding wie immer akkurat und freundlich. Leider gab es in der Eco nur ein Glas Wasser, was diesmal aber nicht kundgetan wurde (oder ich habe geschlafen und hab das nicht gehört). Danach war aber auch keine Motivation mehr vorhanden die ausgegeben Plastikbecher anzusammeln. Man sollte die einfach im Netz des Vordersitzes reinstecken. Naja ...."
Positiv: "Great crew, decent food, plenty of wine and other drinks, on-time departure and arrival."
Negativ: "Cramped uncomfortable seating, USB port on seat-back video display does not charge a handheld device battery."
Positiv: "Ruhiger Flug - in time"
Negativ: "Zu früh :-)"
Positiv: "No delays."
Negativ: "The entertainment monitors were SUPER laggy with response. Image quality wasn't great."
Negativ: "das Pathos"
Negativ: "Best company and the 380 is amazing."
Positiv: "Tolles Personal"
Negativ: "Leider sehr unruhiger Flug, starke Kurven, viele Vibrationen"
Positiv: "Crew war informativ bezogen auf Verspätung. Bremsen in Bremen sehr fragwürdig. Kein Grund in Bremen so stark zu bremsen."
Negativ: "Landung mit Stop übermässig stark gebremst. Bin jahrelang selbst in Bremen gelandet mit viel grösserem Flugzeug. Nie Problem gehabt. Mopedflieger von Cityline brauch so eine Bremsung nicht total unkomfortabel für die Pax"
Positiv: "Crew very professional"
Negativ: "More entreteiment on bord"
Negativ: "wasserflaschen und cola bûchsen"
Negativ: "Same as previous"
Positiv: "Nice crew and comfortable seats."
Negativ: "Not a fan of the sandwich provided."
Positiv: "Wir sind First Class geflogen, hatten Sitze in der Mitte nebeneinander. Trotz des streckenweise holprigen Flugs hatten wir es sehr bequem. Freundlichste Betreuung während des gesamten Fluges. Wegen der Kaschmir-Krise wurde der Flug umgeleitet und dauerte ca 40 Minuten länger. Wir konnten den buchstäblich erstklassigen Service also länger nutzen. Die Flugbegleiterinnen hatten in der Ausnahmesituation alle Hände voll zu tun. Wir haben uns trotzdem bestens betreut gefühlt."
Negativ: "Das laktosefreie Menü war nicht auf First-Class-Niveau."
Positiv: "professioneller Empfang am Gate trotz Verspätung infolge Verspätung des vorausgehenden Fluges..."
Positiv: "The crew is amazing! We have comfort even in the economy class."
Negativ: "Der Flug hätte nicht storniert werden sollen."
Positiv: "Maschine war ganz leer, Crew super nett Frühstück in MUC Lounge gut"
Negativ: "LH typisch keinen Komfort, Internet zum bezahlen, Catering mies"
Negativ: "Delayed flight barely catch the next one."
Positiv: "Personal an Bord war trotz Verspätung aufmerksam- der Pilot liess sich sogar zu ein paar spassigen Bemerkungen hinreissen."
Negativ: "Der Flug ging 1 Stunde verspätet, weil die Maschine schon verspätet aus München kam. Am Gate gab es zunächst überhaupt keine Info/keine Ansage. Über die Verzögerung wurden die Gäste erst durch eine SMS informiert. Es dauerte dann ca. 30 Minuten bis die Dame am Gate sich eine erste kurze Ansage abgerungen hat. Das Boarding dauert schließlich auch unendlich lange/ Maschine war komplett ausgebucht. Besser wäre gewesen, von hinten nach vorne die Maschine zu füllen, nicht kreuz und quer durcheinander, bis jeder dann sein Gepäck verstaut hat - das kostete zusätzlich Zeit."
Positiv: "Es gab gutes Essen und außerdem mehrfach etwas zu trinken Das Personal war sehr zuvorkommend"
Negativ: "Flug war verspätet"
Positiv: "Crew war sehr aufmerksam"
Positiv: "We liked mostly the crew, they were helpful, polite and efficient .entretaiment kept us distract during the long fly . Food was pretty good too."
Negativ: "The seats are very close to each other . The plane was taxing for a long time before or has a gate available ."
Positiv: "Very efficient boarding process. Plane was nice. Great legroom. Plenty of storage. Flight crew was helpful and very pleasant. Food was good. They had personal entertainment screens with a wide variety of movies, tv shows and games to play."
Negativ: "Liked it all. Would fly them again"
Positiv: "Angenehmes Personal. Abwicklung wie gewohnt."
Negativ: "Der vorausgehende Flug war verspätet lautes Rauschen in der Kabine offenbar durch Hilfsaggregat."
Negativ: "Boarding took longer than it should, flight left after scheduled time."
Positiv: "Verpflegung am Board war gut und Personal sehr freundlich gewesen. Sehr schnelle und kompetente Abwicklung beim Boarding."
Negativ: "Die Verspätung ist natürlich immer nicht gut, aber für uns war dies kein Problem gewesen. In 99 Prozent kann auch die Crew sehr wenig dafür."
Positiv: "Their crews were great. Good selection of entertainments."
Negativ: "Meals were not great. Their seats were hard to set for a long fight."
Positiv: "Flight was comfortable and quick."
Positiv: "Attitude of staff"
Negativ: "Food and delay"
Positiv: "Smooth flight. Great food and drinks. Very helpful staff."
Negativ: "You get onecthecshuttle bus first but then it iscafree for all when you disembark. Only 9ne stairway was operational when we arrived so slow boarding. Business Class seats are same ad economy - just the middle seat is vacant. You get a mediocre meal."
Positiv: "Flugpersonal war nett"
Positiv: "Das Flugpersonal war sehr freundlich, das Essen war in Ordnung, die Filmauswahl war sehr gut."
Negativ: "Leider war es sehr eng in der Economy Class und relativ laut aufgrund einiger Kinder."
Positiv: "Das Personal war OK."
Negativ: "Da sich der Abflug kurzfristig von 7:00 Uhr auf 9:00 verzögerte fand ich dann doch etwas zu lang die Wartezeit."
Positiv: "Sehr freundliches Flugpersonal, hoher Comfort auch in der Economy Class, Vegane Essensoption war sehr gut"
Negativ: "schlechtes catering in business class. service ist absolut unpersönlich. hier stimmt preis Leistung überhaupt nicht"
Positiv: "sehr aufmerksam"
Positiv: "Super nettes und freundliches Flugpersonal Verpflegung war top"