Finde günstige Flüge nach Portofino

Positiv: "Nett"
Negativ: "Essen war teilweise nicht gut"

Positiv: "Flugpersonal war OK. Sehr gute Unterstützung bei den Problemen mit der Austrian Airlines"
Negativ: "Es gab einen Swandwitch. Für die kurze Flugdauer völlig ausreichend"

Positiv: "Normaler LH Flug"
Negativ: "30 Minuten Verspätung"

Positiv: "Flug hatte 30 minuten verspätung"

Negativ: "The flight was delayed 6h. I got to the destination late And I was late for work Went to work restless"

Positiv: "Telling you you're stupid"
Negativ: "getting too many emails about a flight that I've never took"

Positiv: "Dreamliner ist ein neues Flugzeug"

Positiv: "Service sehr gut für diesen kurzen Flug, sehr freundliches Personal, unerwartet gab es gratis Getränke und einen Snack, über Gateänderung würde ich informiert"

Positiv: "Das Flugpersonal war sehr freundlich."

Positiv: "All"
Negativ: "Nothing"

Negativ: "Unable to make the flight due to connecting flight being cancelled."

Positiv: "Exit-Row ohne Aufpreis bekommen - freundlicher Service. Pünklich"

Positiv: "Good flight crew, professional, glad I arrived on time"

Positiv: "Personal und Komfort waren wie üblich super."
Negativ: "Das Essen auf der zweiten Strecke (JEDADD) war eine Katastrophe, außer der Vorspeise."

Positiv: "Round trips from FRA to DME were great. Round trip from SFO to FRA was okay. It's time for United Airlines upgrade planes."
Negativ: "United Airlines needs to upgrade its planes."

Positiv: "Pünktlich, sauber, freundlich"

Positiv: "pünktlich in FRA und HAM, stets am Gate Da fast nur Geschäftsreisende unterwegs waren, ging es flott"

Positiv: "Food and complimentary drinks (including wine)."
Negativ: "Could improve the economy class boarding process (go by sections instead all at once)."

Positiv: "The crew made meangry"
Negativ: "The air host is rude bcos we are black. He needs training on how to be nicer. He is a racist."

Positiv: "Hier war alles rundum gut. Ein kurzer Inlandsflug, ruhig, sicher mit nettem Personal"
Negativ: "Nichts zu bemängeln. Ein kurzer Inlandsflug. Alles entspannt."

Negativ: "Flight was delayed"

Positiv: "alles pünktlich und nettes personal"

Negativ: "The security line at the Berlin airport was very long. It took almost 40 minutes and the airline was not providing information / assurances that the plane would wait."

Positiv: "Die Maschine kam leider etwas zu spät. Der Pilot hat aber 30 Minuten von 60 eingeholt. Das Boaring war leider etwas anstrengend. Die haben versucht die Schlange vorzusortieren. Aber das war ok, damit es schneller geht :) Personal, Service und Komfort waren FABELHAFT!"
Negativ: "Das Essen, der Service und die Frage nach keinen extrawünschen waren echt super! Es gibt nichts zu bemängeln!"

Positiv: "Staff was very friendly and caring."
Negativ: "No entertainment and half sandwich with some cookies was the only food we got."

Positiv: "Alles Top"
Negativ: "Gute Verpflegung !"

Positiv: "Das Personal war sehr net. Flug hat Verspätung gehabt."
Negativ: "Das Essen war übersichtlich aber Geschmack war ok. Getrenke waren ausreichend. Beinfreiheit war wenig."

Positiv: "Short flight. Nice crew."
Negativ: "Delayed even though the plane was there and clean. A 2205 flight didn't leave until 2240 causing many of us to miss our train. No crew ever mentioned why flight was delayed or when we would get moving."

Positiv: "The flight was on time. The crew was friendly and efficient."

Positiv: "Meine liebste Fluggesellschaft, Super Komfort und genug Platz für meine langen Beine"

Positiv: "Routineflug, aber immerhin gibt es bei Lufthansa ja noch Snacks an Bord"
Negativ: "Die Gepäckpolitik auf Europaflügen finde ich weniger toll, aber leider tun sich die Airlines da nichts mehr"

Positiv: "Wunderbare Erklärungen vom Piloten während des Fluges, sehr angenehm...."

Negativ: "Not enough leg room I am 6ft 3 tall"

Positiv: "Flugzeug war pünktlich; Personal wie man es erwartet."

Positiv: "Greatest of crews -attentive, smiley, going the extra mile. Easy boarding and on-time arrival. Good food and great entertainment options in Premium Economy."

Positiv: "The flight was short and well organized, boarding relatively efficient, snack was just OK, service was nice and crew was very accommodating and seemed happy. Mobile boarding options worked well."
Negativ: "Snack could be better."

Positiv: "I flew economy class both ways across the Atlantic in Feb and March, 2017. I took 6 Lufthansa flights. The crew is so professional and attentive. They don't skimp on drinks! The seats seem bigger...or maybe it is more leg room than some other airlines. I did not upgrade and was very comfortable."
Negativ: "Well, the flight from Frankfurt to Tel Aviv both ways and there were only 2 bathrooms for a pretty big flight."

Negativ: "The fine print on the flight pass-- didn't notice that my request for flight change did not go through. Am stuck in the airport!"

Positiv: "Great crew and excellent service"
Negativ: "No free Wi-Fi even on international flights."

Positiv: "No problems. As could be expected. Would do again."

Positiv: "see above"
Negativ: "see above"

Positiv: "Geat customer service by flight attendants."

Positiv: "Food was good and flight was as scheduled with no changes."
Negativ: "The Lufthansa folks at the terminal gate while boarding weren't friendly n approachable."

Positiv: "Bier und Wein machen es erträglich. Und es ist halt wie es ist."
Negativ: "Boarding mit Bussen nervt, Essen ist an der unteren Grenze."

Positiv: "Getränke und Snacks, ckeckin, Personal, alles Super"

Positiv: "Great, solid and reliable service"
Negativ: "Tight turnaround in Chicago"

Positiv: "Good cabin crew, good food Easy to use entertainment system"
Negativ: "Boarding was a bit chaotic"

Negativ: "Full plane, no options to spread out."

Positiv: "Lufthansa always does an excellent job."

Negativ: "I had a weelchair and nobody assist me in Viene in Austria And I lost"

Positiv: "Der Flug ist pünktlich gestartet. Die Maschine machte einen ausgesprochen sauberen Eindruck. Das Flugpersonal war sehr freundlich."

Positiv: "Crew were polite and accommodating."
Negativ: "Plane temperature was too hot, despite my repeated requests to the crew to lower the temp. No one on this flight opened a single blanket - was that the goal? It was too hot to even sleep."

Positiv: "Mehr oder weniger pünktlicher Abflug und Ankunft, der Flug kurzweilig und aufmerksames Mitarbeiter."
Negativ: "Etwas mühsames Boarding, aber auch das war kein wirkliches Problem"

Negativ: "Checked baggage very expensive."

Negativ: "First there were problems with the plane... then it got delayed... I missed my connecting flight... now it’s 2 am I have a wedding to get to in 4 hrs and I finally just arrived ."

Positiv: "Schnelles Boarding, freundliches Personal."
Negativ: "Sitze äußerst unbequem und eng für etwas größere Leute (190 cm)"

Positiv: "Flight was on time, friendly staff, well organised boarding. Aircraft clean and in good shape."

Positiv: "new airplane with friendly staff. flight was on time"

Positiv: "Die Cabin Crew war im Wesentlichen OK, lediglich wegen der überfüllten Maschine und der Tatsache, dass mein Handgepäck nirgends verstaut werden konnte, bekam ich eine relativ kühle Information, ich könne es unter dem Sitz verstauen. Nach einigem hin und her fand man doch Platz über den leeren Sitzplätzen der Business Class."
Negativ: "@Austrian Airlines & @Airport Vienna: die Konkurrenz kann das viel besser: Wenn man sich schon wegen des Zubringerfluges OS736 verspätet, und den Anschlussflug OS273 gerade noch erreichen kann, ist es Service orientiert wenn man die Passagiere a) über den Anschlussflug informiert b) mit Priorität durch den obligatorischen Security Bereich begleitet c) dem Personal am Gate Bescheid sagt, dass noch Passagiere boarden kommen Keine Infos wie wir zum Gate kommen, kein Priority beim durchlaufen des Flughafens und dann noch Security Check und dann noch das entfernteste Gate (F31), was es geben kann"

Positiv: "Das Bodenpersonal am Abflughafen schien leicht überfordert, obwohl die alle freundlich und nett waren. Die Cabin Crew im Flugzeug war ganz in Ordnung, Informationen über die Verspätung wurde über die Boardansage kommuniziert. Allerdings haben diese Bemühungen die Situation danach, welche ich auch zum Flug zähle, nicht verbessern können."
Negativ: "@Austrian Airlines & @Airport Vienna: die Konkurrenz kann das viel besser: Wenn man sich schon wegen des Zubringerfluges OS736 verspätet, und den Anschlussflug OS273 gerade noch erreichen kann, ist es Service orientiert wenn man die Passagiere a) über den Anschlussflug informiert b) mit Priorität durch den obligatorischen Security Bereich begleitet c) dem Personal am Gate Bescheid sagt, dass noch Passagiere boarden kommen Keine Infos wie wir zum Gate kommen, kein Priority beim durchlaufen des Flughafens und dann noch Security Check und dann noch das entfernteste Gate (F31), was es geben kann"

Positiv: "Das Flugpersonal war freundlich und serviceorientiert."
Negativ: "Der Flug war verspätet, die Gründe waren nicht nachvollziehbar. Ground Operation Flughafen erschien leicht überfordert."

Positiv: "Der flug war sehr gut."

Positiv: "smooth flight, friendly crew"

Positiv: "We ended up being rebooked from Austria near to Egyptian air on route to Cairo. This was the best thing that could’ve happened as Austrian air was inferior. Egyptian error on the other hand had very gracious staff, very comfortable seating, and while the food was average it was better than Austrian air"
Negativ: "We ended up being rebooked from Austria near to Egyptian air on route to Cairo. This was the best thing that could’ve happened as Austrian air was inferior. Egyptian error on the other hand had very gracious staff, very comfortable seating, and while the food was average it was better than Austrian air"

Negativ: "bitte besseren kaffee!"

Positiv: "Freundliche, aufmerksame, gut geschulte Flugpersonal. Verpflegung wie in alla AuA Flüge. So fliegt man wirklich gern."

Positiv: "Nette Begrüßung, und so geht es weiter während der ganzen Flug. Essen wie auf Linienflug, tolle Getränke, so oft wie man sich wünscht. Eine tolle Heimflug!"

Negativ: "Die Bordunterhaltung war an meinem Platz defekt."

Negativ: "Verspätet da Tür kaputt"

Negativ: "So at first it was announced that drinks would not be served due to anticipated turbulence. No turbulence occurred so drink service began-- stewardesses did not ensure the plastic cups were attached to trolley securely and so they fell all over us and on the ground--me and some other passengers helped to pick them off the floor-- they said thank you and used the cups on the floor for passengers drinks. Um....no thanks-please get new cups!"

Positiv: "You guys have. Very professional crew !!"
Negativ: "The customer service In Europe wasn’t helping out at all"

Positiv: "Normaler Flug. Ausreichend großer Sitzplatz und Beinfreiheit."

Positiv: "Apfel als Snack"

Positiv: "The crew were so kind!"

Positiv: "Friendly staff"

Positiv: "Alles gut."
Negativ: "Nix"

Positiv: "Alles wie immer, sehr gut"
Negativ: "Verpflegung ist recht wenig, dafür passen die Getränke, das Personal ist immer toll."

Positiv: "Alles wie immer TippTopp"
Negativ: "Früher gabs mehr zu essen... aber es passt!"

Positiv: "Boarding was easy, on time"
Negativ: "Crew's attitude for any request was snobby and harsh"

Positiv: "Beinfreiheit der ehemaligen(?) Business Class war toll. Personal sehr freundlich."
Negativ: "Eierspeise mit Kartoffeln und Tomaten? Was ist denn das für eine Kombination?! Es gab keine Bildschirme zur Verfolgung wo man gerade ist."

Negativ: "wieder über eine Stunde Verspätung"

Positiv: "Flug war pünktlich, die Crew ausnehmend freundlich. Bequeme Sitze (aber wenig Beinfreiheit)"
Negativ: "Kein Essen, kein Platz in den Handgepäckfächern, sodass wir unser Gepäck unter den Sitzen verstauen mussten, was die ohnehin knappe Beinfreiheit noch deutlich mehr eingeschränkt hat."

Positiv: "ziemlich alles; die Maschine war zwar klein aber das is ja egal; Verpflegung super, man bekommt alles was man will und mehr"
Negativ: "keine Bildschirme zur Information für den Flug (das liegt an der Maschine"

Positiv: "Das Flugpersonal war nett, der Flug hat nicht lange gedauert (50 Min), es gab genug Beinfreiheit."
Negativ: "Es gab kein Essen, nur Schokokekse, trotz Reisezeit zur Mittagszeit. Die Sitze waren ungemütlich, für 1 Stunde ist das auszuhalten, aber auf längeren Flügen würde es mich stören."

Positiv: "Boarding time and arrival were both on time. Service is courteous, and the lounge very pleasant."

Positiv: "The crew was wonderful, as is always true with both Austrian Airlines and Lufthansa."
Negativ: "The inflight entertainment included so many mediocre films, with hardly a classic among them. I suppose those are cheaper, but I would think both Austrian and Lufthansa (they seemed to be using almost identical entertainment systems with almost identical offerings) would benefit from limiting their movie options much more towards movies with, say, above a 70% Rotten Tomatoes rating or above average box office sales. Even if they had fewer films, say 40 instead of 56, the ones they have would be more popular."

Positiv: "they asked me if I wanted an upgrade to business class - nice"
Negativ: "they left all the lights on in the plane - difficult to sleep at night. Never had this happen before. Another lady from N.J., originally from SLovakia and going to Kosice for a visit complained about the same thing. SHe was worn out and so am I."

Positiv: "Flugpersonal war aufmerksam und professionell"
Negativ: "Start in Kairo war verspätet durch unprofessionelle Abfertigung durch das ägyptische Bodenpersonal: Aus Personalmangel wurde - wie üblich - nur eine der Sicherheitsschleusen benutzt. Es gibt keinen Gold Track. Sehr negativ: die Lufthansa Group hat keine echten Business Class Sitze! Den höheren Preis nimmt man gern, aber die Leistung ist man nicht bereit zu bringen. Das ist umso negativer, weil sich die Lufthansa Group das nur durch ihre Monopolstellung in Zentraleuropa leisten kann. Schlichtweg eine Unverschämtheit!"

Negativ: "Sehr negativ: die Lufthansa Group hat keine echten Business Class Sitze! Den höheren Preis nimmt man gern, aber die Leistung ist man nicht bereit zu bringen. Das ist umso negativer, weil sich die Lufthansa Group das nur durch ihre Monopolstellung in Zentraleuropa leisten kann. Schlichtweg eine Unverschämtheit!"

Negativ: "Although AU blamed late arrival of the plane from Russia, fact is that the plane was at least one hour at the dock before boarding and the AU team was just extremely slow to get boarding done. We were all invited 45 minutes before boarding to board, when apologies were already offered for the slight delay, which turned into 1.5 hour overall. Worst is the lack of communication during the 45 minute wait, for which I have little understanding seeing many older people clearly suffering."

Positiv: "Good service"

Positiv: "Schnelles Boarding, freundliches Service und zweimal wegen Getränken durchgegangen"

Positiv: "Leg room, kind staff in the airplane"
Negativ: "Staff at service desk -unprofessionalism, never on time. Charged 3 times for infant ticket because of computer errors but lack of human factor explaining why, just completely horrible explanations."

Positiv: "No stops"

Positiv: "I loved the boarding process. Everything was very organized! I was lucky to sit by myself next to the window, so i had plenty of space to stretch. The flight was right on schedule, so i didnt have to worry about making it to the next flight. Food was good. We were offered the water through the whole trip which is nice, because i always feel super dehydrated on the plane."
Negativ: "I wasn't very satisfied with the flight attendants. I don't know if its just me getting used to american customer service, or me actually working at the customer service, but it's definetely not the greatest level of service. Girls were giving me an attitude and "smartie" ( in a rude way) responds which kinda made me feel uncomfortable and disrespected. I had the same experience with Lufthansa before. And once with russian airlines. Maybe its some kinda tendency to get erogant at this job, but please, don't get me wrong, its not that kinda job where you should look at people from above"

Positiv: "Amazing crew, very good food and coffee. Extremely happy with the Austrian Airlines. From now on I will try to fly mainly with this company. Thank you to all crew members of flight 087 from Vienna to New York on Sunday, 29 May 2017."

Positiv: "just excellent!!!"

Negativ: "Es wurde eine kleinere Maschine benutzt als beim Boarding angegeben. Dadurch gab es nur Chaos, da die Sitzplätze nicht mehr denen entsprachen, die auf dem Boarding Pass standen und das Personal das auch nicht vorher bekannt gegeben hat bzw. auch nicht geholfen hat. dass jeder einen anderen Sitzplatz einnimmt."

Positiv: "The service was good, everyone from the staff extremely friendly and overall the flight was very quick."

Positiv: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Negativ: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."

Positiv: "Good Experience"
Negativ: "Nothing much"

Negativ: "Handgepäck konnte nicht untergebracht werden."

Positiv: "Bording was good and general flight ok"
Negativ: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."

Positiv: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."

Positiv: "Pünktlich und Gepäck gut angekommen"
Negativ: "Checkin und Boarding sind katastrophale Improvisation. Völlig unklar wie oder wo und chaotisches Anstehen"

Positiv: "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
Negativ: "Nothing to be honest . All positive."

Positiv: "Flug fast punktlich und ohne aussergewohnliche Ereignisse"
Negativ: "1 1/2 Stunden Schlange stehen um das Gepäck aufzugeben! Riesiges Puff / Chaos und Anarchie in der Warteschlange."

Positiv: "Freundlichkeit des Bordpersonals und gutes Essen"

Positiv: "Huge Thank You the the #KLM crew on my flight from Vienna to Amsterdam this morning. They were super supportive as I had trouble with my leg and did an amazing job on making the flight as comfortable as possible. Thank You!"

Positiv: "Tolle Airline. Toller Flug. Tolle Besatzung. Hier wird man mehr als satt."

Positiv: "Flug war pünktlich. Boarding sehr schnell. Personal war nett."
Negativ: "Die Sitze unbequem."

Positiv: "Freundliches Personal!"

Positiv: "That we didn’t crash"
Negativ: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."

Negativ: "Wir hatten einen Zubringerflug nach Amsterdam gebucht mit Weiterflug back Tansania um unsere Flitterwochen zu genießen. Doch wir wurden mit stand by Tickets beim einchecken schockiert. Somit war die Vorfreude schon beim einchecken dahin... es war bangen angesagt, dass wir mitkommen."

Positiv: "Friendly service"
Negativ: "Late boarding was wss only announced at biarding time"

Positiv: "Timing & efficiency. Good food though only a sandwich."
Negativ: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"

Negativ: "magazines very dog eared and some badly torn"

Positiv: "The second flight was on time and even though I spent the night at the Amsterdam airport my baggage was checked through so I did not have to worry about it during the night."
Negativ: "When I asked whether the snack was vegan I got the answer "It's a wrap". When I ordered tomato juice I was forgotten and did not get anything. There were no vegan snacks on each of the flight, but I guess that would be too much to wish for ;)"

Positiv: "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
Negativ: "The entertainment was quite dated and didn't have new movies etc"

Positiv: "Personal sehr gut"
Negativ: "Essen na ja muss man nicht haben - viel Verpackungsmüll mittlerweile bei allen Airlines offenbar Standard Sitze in Economy viel zu eng und Sitzabstand zu kurz, für 10-Stunden-Nachtflug eigentlich unzumutbar (gilt vermutlich auch für die meisten andeen Airlines. Die 747-400 erscheint mir mittlerweile doch sehr in die Jahre gekommen. Ich empfand sie (vermutlich wars die Klimatisierung?!) als deutlich lauter als den A380"

Negativ: "Konnte nicht angetreten werden, da es ein anschlussflug war, den ich nciht erreichen konnte, da der andere flieger e1,5 stunden verspätung hatte....alles sehr ärgerlich"

Negativ: "der Flug hatte extreme Verspätung und dadurch hätte ich den anschlussflug nicht erreicht. der Mann am schalter hat erst umgebucht, damit ich zumidest zu spät aber doch zum wichtigen geschäftlichen Termin kommen nachdem ich ihn mit nachdruck drum gebeten habe. KEIN SERVICE, EINFACH NUR SCHLECHT UND ÄRGERLICH!"

Positiv: "Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice."
Negativ: "Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!"

Positiv: "I was upgraded to Buisness so, no complaints"
Negativ: "No Marlboro light cigarettes on the duty free shopping cart"

Positiv: "They were awesome."

Positiv: "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."

Positiv: "Speed, crew, and reliability."
Negativ: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."

Positiv: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
Negativ: "lack of meal options"

Positiv: "alles oki....vom Gepäck.checking bis zum Einsteigen im Flugzeug war ganz gut organisiert"

Positiv: "Nettes Personal!"

Positiv: "Flight attendants tried their best given what they had to work with."
Negativ: "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."

Positiv: "Endlich wurde man auch mit andoggen zum Terminal gebracht (ist bei KLM offensichlich eine Seltenheit), weil wir eh Verspätung hatten. Und da das Weiterflug-Gate direkt in der Nähe war, konnte man den Flieger auch ohne erneute und unnötige Sicherheitskontrolle erreichen. Allerdings gab's auch keine Passkontrolle. Mir sollte es Recht sein."

Positiv: "Personal, Sicherheit, Sauberkeit, sogar kleine Verpflegung, alles ok, aber: (s. nebenan)"
Negativ: "Einchecken in Birmingham eine Katastrophe. Lange Schlange und Wartezeit von mindestens einer halben Stunde beim Boarding. Es wird schon der Final Call ausgerufen, während die Passagiere alle in der Schlange vor der Abfertigung stehen. Und dann bei strömendem Regen zu Fuss zum Flieger, weil er nicht andoggen kann. Alle nass ins Flugzeug. Aber, das liegt natürlich an der Abfertigung in Birmingham und nicht an KLM."

Positiv: "Hervorragendes Personal Essen gesund und lecker Gute KLM-Lounge in Amsterdam"
Negativ: "Sitzkomfort in Europe-Business mangelhaft: Kleine Sitze, kleine Abstände Kaum Platz fürs Gepäck Boarding mit Bus Keine Bordunterhaltung Unpünktlich"

Negativ: "With skyteam elite status cannot select free upgrade from economy to premium economy unless it is 30hrs before boarding for this code share which is actually a KLM flight"

Negativ: "I missed my flight because of MU"

Positiv: "Sehr feines Essen, supernettes Personal, ruhiger Flug, pünktlich."
Negativ: "Fehlendes Unterhaltungssystem, keine Bildschirme, Europe-Business-Class kaum komfortabler als die Economy."

Positiv: "Excellent service"
Negativ: "Having to pay extra to pick a seat prior to check-in. I didn't, and got a decent seat anyway."

Negativ: "website to check-in. No way to use your miles for extra luggage. Lost more than halft hour to no avail Very unfriendly check-in counter service (Alitalia)"

Positiv: "Having exit aisle made a huge difference in comfort Crew were EXCELLENT"
Negativ: "Food was not very good Tasteless and rubbery"

Positiv: "Nette Crew, schnelles Boarding, gutes Essen"
Negativ: "Keinerlei Bordunterhaltung, Komfort in der Europe-Business minimal"

Negativ: "Fewer entertainment options than the delta flight. I got excited with that first flight."

Positiv: "Der Flug ist eigentlich zu kurz um ihn wirklich beurteilen zu können"

Positiv: "Das Personal war top, alles gut gelungen. Empfehle jedem ein sondermenü zu bestellen, der Aufpreis lohnt sich."
Negativ: "Nie wieder ein Platz am Notausgang, unbequem zu sitzen auch wenn man die Beine ausstrecken kann, dafür kein Fenster...."

Positiv: "Essen war mehr als genug und sehr gut. Personal war sehr kompetent und sehr freundlich."
Negativ: "Der Flug hatte Verspätung und das wurde auf der Anzeigetafel nicht angezeigt und nirgends durchgegeben. Deswegen auch verspäteter Check in mit langer Wartezeit, bis man dann auch endlich aufgeklärt wurde."

Positiv: "Kompetentes und freundliches Personal Gesunde Verpflegung Ruhiger Flug"
Negativ: "Keine Bordunterhaltung Sitzabstand auch in der Europe-Business-Class eng. Lounge in ZRH sehr unterdurchschnittlich."

Positiv: "The staff (ground staff and cabin) were friendly and helpful. Great to see them trying to help and going the extra mile for passengers."
Negativ: "The boarding process. It is a crowded space at the gate, and the boarding ends up with long lines getting confused and in the way."

Positiv: "Flight all good"
Negativ: "Suitcase did not arrive and still not received."

Negativ: "Why is there no rating for on-time delivery? After my super-late departure from PDX to AMS (computer outage), I essentially had the same problem on my return flight. KLM's Birmingham to Amsterdam flight departed so late that I again missed my Amsterdam connection."

Positiv: "Boarding was good, flight and crew were good, had refreshments and food which came as a surprise. Overall I had a very good flight."
Negativ: "I liked everything"

Positiv: "The added touches make all the difference! We didn’t expect free food and was delighted to receive breakfast. The chairs were much more comfortable than any other plane I’ve been on due to the adjustable head rest, and as a regular flyer to Cyprus, this made a difference. The sweets served just before landing is an excellent idea and something that we do need due to our ears, so this was appreciated. staff were attentive and pleasant."
Negativ: "To have the menu and duty free booklet at the beginning of the flight would have been helpful."

Positiv: "Flight Attendants very good"
Negativ: "Dusseldorf to Warsaw: Boarding terrible including assistance and messaging. - Boarding chaos - Late flight out of Dusseldorf (about an hour) - Just before landing, pilot announced all connections would be made - (and even mentioned chicago) - Connecting flight was gone when I arrived at gate, and I was quick in getting to gate from prior flight - next flight caused 5 hour layover in Warsaw Warsaw to Chicago Boarding terrible including assistance and messaging. - Boarding chaos - Late flight our ot Warsaw (about an hour) - no messaging at gate about reason for delay - kept increasing departure by 5 minute increments; started at 16:40 ended 17:05 (I beleive) - once boarding was complete, pilot said delay was due to wait for connections (boarding was an hour and 15 minutes late). Very frustrated"

Positiv: "They are more professional and helpful. Really seemed like they knew what they were doing. The flight crew was accommodating and polite. The plane was very comfortable"

Negativ: "The plane seemed very old, toilet in poor condition."

Negativ: "Flight was rescheduled for 3 hours later than original departure. Check in opened less than two hours before the rescheduled flight time so everyone was stuck waiting at check-in for hours. We couldnt even go in and relax inside at restaurants or the gate because online check in wasnt available. Then the flight was further delayed with no news about when the new take off would be or why the delay. Finally boarded a tiny plane that had propellers and a loud take off, if you easily fright on planes probably not the best choice for you. And then someone started smoking on the flight and the attendants had to announce again that smoking wasnt allowed. On and off throughout the flight it smelled like someone was smoking so I wonder if it was even coming from the cockpit."

Positiv: "Flight was delay by 1 hour consequently my luggage did Ot arrive with me to Katowice on top of that there is no more flights today from waw to kat with lot Airline"
Negativ: "Serive to pay extra luggage very very slow"

Positiv: "The free snack (biscuits and drink). The hard-working attendant (having to stuff all the baggage into the overhead lockers). Boarding at the rear door enabling me to get to my seat early."
Negativ: "A slight whistling noise coming from the rear of the cabin, not too bothersome but it's there (I think the plane is getting a bit old). Not being able to disembark from the rear."

Negativ: "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."

Positiv: "Das Flugpersonal war freundlich und der Flug sehr pünktlich"

Positiv: "company gave out free drinks and snacks"

Negativ: "They change the fly departing time with 12 hours before I was flying"

Positiv: "Easy to book on phone no problems getting boarding passes etc."
Negativ: "Could not amend my booking tried to check a bag online after printing out boarding pass. Had to pay £46 for a 11k bag each way."

Positiv: "Every thing."

Positiv: "Very good airport check-in and flight. The Check-in staff were quick and efficient and the Flight Crew were friendly and attentive. It was calm and restful."
Negativ: "The internet support. I spent meny hours trying to check-in and upgrade my case allowance from 20kg to 32kg, and failed. When I tried to change the baggage weight to 32kg a charge was added for NOT taking the case PLUS the extra for the 32kg case! The cost of a case is reasonable and I would advise to pay the extra £5 for 32kg for most flights. The on-line Seating Selection is also unreliable, I was seated next to an empty seat which had been showing to be unavailable on-line! A response to my query which I sent to Blue Air arrived when I was in the air on the flight! It only repeated the baggage section of the Confitions document! Thank goodness for the excellent airport check-in staff and the Flight Crew!"

Positiv: "The flight went well."
Negativ: "Bag drop off was terrible and stressful. We arrived 2.5 Hours early to drop the ONE suitcase and have brunch. We queued for 1.5 Hours to then be blocked as all six counters were given over to another flight and people who arrived LATER then us for our flight got to go first. It was incredibly stressful and frustrating especially when I checked in online before arriving at the airport. We had to rush and run through the airport and board at final call. In fact it would put me off flying with Blue Air again."

Negativ: "The actual flight was good, but to try and check in on line is murder..the website needs a totally new revamp, both to & from Larnaca I was unable to check in on line. You enter all your details press confirm and it is supposed to go to the next instruction, but a message appeared then took you back to your previous page and you had to input all your details again..this happened many times before I eventually gave up."

Positiv: "Arrived early to destination"
Negativ: "Lack of entertainment also limited drinks"

Positiv: "The flight was punctual"
Negativ: "I got charged twice for luggage and couldn't get a refund"

Negativ: "Rude crew, not organised work , not enough space for legs"

Negativ: "I had to make my own way home from Manchester.. plane diverted due weather."

Positiv: "The food they offer to purchase. Easy check in at the airport."
Negativ: "Better seat pitch. I'm not a tall man, but the space is very small."

Positiv: "On time , crew good... no complaints"

Positiv: "free breakfast great staff"

Positiv: "staff very friendly and polite ..airplane wasnt full so i get the chance to have a nice fly with my 2 little sons"
Negativ: "-"

Positiv: "Everything was awesome!!! I am going to buy only from you my next flights."

Positiv: "nothing"
Negativ: "The agent lady on the desk did nothing to help us get on our flight. She refused to identify herself. We intend to sue the company for the damages caused to us because of this bad attitude."

Positiv: "I recomand to Everyone to use the airlines!!Very good quality"
Negativ: "Nothing , was everything perfect!The stewardesses very nice"

Positiv: "Reliable and friendly staff. Even offered a free soft drink and sandwich on a short haul flight."

Positiv: "Food"
Negativ: "Space to sit, especially when seated in the middle"

Positiv: "Can't say that I liked anything at all."
Negativ: "1. Poor coordination by the crew members. 2. Been treated with arrogance and superiority by crew members. 3. Disgusting food."

Positiv: "comfy seats and a breakfast thrown in !"
Negativ: "not much"

Positiv: "Leaving more or less on time serving food & beverages on a low cost flight Even though I didnt eat (carb free, there were'nt any friut or vegtebles) yet the idea was thoughtfull."
Negativ: "Seats rather narrow"

Positiv: "am ajuns chiar mai devreme, personalul foarte dragut si amabil , scaunul comod , mancare si bauturi bune."

Positiv: "Good price, comfortable seats, nuce food and candies"

Positiv: "First time flying with them. Strongly recommended!"

Positiv: "Staff on board was friendly"
Negativ: "Planes were late Issue with on-line check-in Non responsive contact center at high cost per minute Absolutely inadequate space for knees, am 1.93 and my knees were stuck all the way during the flight although I had upgraded to a seat with better space. Old aircraft"

Positiv: "The service was OK, we flew on time and the flight itself was pleasant."
Negativ: "The interior of the aircrafts looked old and a bit dirty. The feeling is that you are flying on a poor low cost service."

Positiv: "I was surprised and pleased as well that the flight attendant listen to me when I mentioned that it's very cold in the cabin and in less than 30 minutes the temperature was changed and bearable"
Negativ: "Not applicable"

Positiv: "All was very efficient, food and drink a nice surprise"

Positiv: "I liked the friendly crew, the fast boarding, the comfortable seating and space between seat rows and the fact that there were snacks and drinks provided during flight."
Negativ: "no special dislikes"

Positiv: "Check in was crowded but it went very fast; Boarding was done on time; Flight was smooth; Despite the fact that the plane was rather old, it was clean and good smelling, toilets spotless to my surprise."
Negativ: "Minor delay at arrival; If you do not arrive at airport for check in with 90 minutes before flight, you have a good chance to miss it... airport is crowded in the morning, even on Sunday."

Positiv: "N mne bnh"
Negativ: "Nb nu mb nb . MMS​BM BM n BM"

Positiv: "More legroom than other low cost airline. Friendly crew."
Negativ: "The flight was late for no apparent good reason. The boarding was slow and that introduced delay."

Positiv: "Overall in this trip from DUB to Romania (CLJ) was the direct connection bringing us close to where we planned our holiday."
Negativ: "..with regards to the airline and usage of the word low-cost that is far away from being low-cost. No food served on-board, long waiting times in the bus from terminal to airplane. Would not go with them again. Big disappointment again, but guess that's how it goes in Romania."

Positiv: "EverY things"
Negativ: "Every things"

Positiv: "The agent at check-in was kind."
Negativ: "I was put in Emergency exit row but was the last to board. There was no place overhead for my only bag which could not be kept at my feet. And of course, take-off delayed over an hour."

Positiv: "Nothing, really"
Negativ: "Baggage fee €50 payable in cash only. Boarding was a stockyard experience. Gates are remote and obscure. €2.5 for diet Pepsi on board??!!"

Positiv: "The crew"
Negativ: "Poor on board shopping options"

Positiv: "The crew"
Negativ: "Old and uncomfortable seats."

Positiv: "Service, smiling and attention to details."
Negativ: "No kosher food."

Negativ: "Did not fly. They wanted $100 to check my bag. I flew another airline."

Positiv: "Late over two hours due to late arrival of the plane and even so they board us for nothing cauosng us to wait withot bathroom sitta etc."

Positiv: "Freundliches Personal."
Negativ: "Auf einigen Flügen gab es bisher Verspätungen."

Positiv: "Personal freuundlich aber überfordert nachdem am checkin einige passagiere saier wirden.....flug gut zeiten pünktlich.. Sitze eng und alt, kein inkl. Sandwich wie bei anderen billugfliegern.. aber ist ok. Handgepäck musste in frachter, an bord war aber noch genug platz."
Negativ: "Oline Check-in reine abzockfalle, bin ein jahrelanger billigfug user,ständig fehlermeldung beim tagelangen versuch am laptop oder mobil, war nicht möglich.., auch andere passagiere hatten das problem. Mussten dann exzra zahlen!!!"

Positiv: "Flugpersonal war sehr freundlich und das Flugzeug sauber."
Negativ: "Flug hatte Verspätung - sehr häufug bei WizzAir. Sitze sehr unbequem und wenig Beinfreiheit"

Negativ: "Obwohl recht zeitig mit dem Boarding begonnen wurde, konnte erst mit 55 minütiger Verspätung gestartet werden. Begründung gab es glaub keine. Etwas zu trinken auch nicht."

Positiv: "The Crew was excellent"
Negativ: "The boarding process was terrible, took a long time - few and not enough boarding and suitcases counters, which made people wait for a long time and even let others to pass them in line because their flight was earlier. due to this our flight was late by 45 minutes. the food was too expensive."

Positiv: "Staff"
Negativ: "Extra charges. £35 to check bags in"

Positiv: "War alles okay. Preis der beste"

Positiv: "War alles für diesen Preis komplett gut"

Positiv: "Cheap flights, priority boarding."
Negativ: "No meal included, no entertainment provided"

Positiv: "Pilot flew well Cup Noodles available to buy"
Negativ: "1h+ delayed No information from the staff or crew (only one apology from the pilot) Left waiting in multiple places including outside the aircraft No updates whatsoever on estimated departure and arrival"

Positiv: "das personal war nicht serviceorientiert"
Negativ: "sitze zu eng"

Positiv: "Excellent pilot"

Positiv: "Ok"
Negativ: "Ok Andreas"

Positiv: "Das Flugpersonal war sehr aufmerksam und hilfreich. Sie antworteten gerne auf alle Fragen."
Negativ: "Die Sitze waren sehr ungemütlich. Der Flug hatte Verspätung."

Positiv: "The people are very rude no cooperation"
Negativ: "The crew was very rude"

Negativ: "Не понравилась старшая стюардесса. На лице было написано, что она совершенно не рада видеть всех присутствующих."

Negativ: "Lost our baggage, took a day to get it. Paying to sit next to your travel partner is ridiculous."

Negativ: "Abc"

Positiv: "grea air line always on time staff are friendly"

Negativ: "The approach of you, all together, should improve, be friendly, more can do attitude...Was not good at all, think to fly again with Wizz or NOT!"

Negativ: "Checkpoint at katowice the wirst ever seen, personnel with very bad atittude wanting personal cosmetics to fit on stupid plastic bag, the rest wanted to scrap or document my bag to pay extra even I already pay for bring it inside cabin, same before boarding I have my computer backpack and already pay 10 eur for large cabin bag and before boarding they wanted for me to checkin baggage because rule is only backpack even I did explain I already paid large cabin, at end I paid 63 Eur total for my luggage I found completly dissapointed and abusing from many passengersbin the same sittuation, also fly have us inside the plane for more than 30minutes without leaving,"

Positiv: "Nothing"
Negativ: "Everything. Worst service I have ever seen on a flight."

Positiv: "cheap, on time"
Negativ: "no reclining chairs, no water free"

Negativ: "Kajak ist ein super Portal um Flüge zu suchen. Die Buchung über lastminute.de ist aber eine Katastrophe und am Ende so teuer wie bei der Fluggesellschaft direkt. Nächstes Mal buche ich direkt bei der Fluggesellschaft."

Positiv: "Nothing at all"
Negativ: "The fact that they have small carry on allowance (free) or with a 7cm difference in width a "large carry on" allowance . To be safe I purchase the extra allowance for large carry on which I paid £19 for on my outward journey. When clearing the check-in gates on my outward journey in London the check Inn clerk informed me that I did not have to pay the large carry on allowance. According to her in my bag but it's been classified as small. On my return journey I decided not to purchase the carry on allowance and I was told that I should have purchase it online instead I had to buy it at the airport at a premium. I won't fly with Wizz Air again."

Positiv: "New aircraft"
Negativ: "Boarding was horrendous. Flight was late in."

Negativ: "It was a full plane ride but they didn't seem to be boarding on time? After checking in we scanned our passports using the machines and then we were in what I thought was the boarding area so we relaxed and waited by the screens in a coffee shop. But when our flight gate was announced there was another passport control to get into those gates with a big line which threatened to delay our boarding. There wasn't enough room for everyone to put their bags in the overhead locker which meant there were even more delays and it felt a bit rushed to get off. When we arrived I was queuing down the stairs to get to the queue for passport control which took about 45-60 minutes to get through with no toilets. I was also charged 40 euros per person for not checking in and printing the boarding pass which is my fault, but the charges do seem excessive."

Negativ: "Lots of hidden charges."

Positiv: "Nothing"
Negativ: "Hidden fees"

Positiv: "The plane and crew from Pilots to Flight staff more than perfect. We was kept informed all the way as take off was perfect, and the landing at London Luton was the best have ever had as you normally land land then get an extra hard heavy jerk to slow us down extra hard braking. The Pilots of W6 4503 on 23rd of August 2017 is a credit to your company as they landed without the extra hard braking you normally get. Those pilots both of them should teach the other pilots's of your company how both of the pilots did it, and even teach other airline pilots the same IT WAS A VERY SMOOTH LANDING. Give the pilot's a commendation or an award as I would like those pilot's on any of my flights I have in the future. You can let them know it was me that told you to credit them in the highest award they can get please. Let their bosses, and company owners know this as well. So maybe if you call them in the office for something PLEASE CREDIT THEM for the PERFECT LANDING MORE THAN A CREDIT TO YOUR COMPANY as I put that ion bold to enforsize a perfect landing."
Negativ: "I was in 24B middle seat which was very cramped as the seat too small and back of seat too low, knee area not enough, no chance of getting to sleep as you cannot get comfortable enough as you cannot even sleep on the tray, kids screaming all around me, people behind me kept kicking moving my seat, people in front of me too loud Bulgarian's. At Varna airport me and others queued up in check in 2 and 3 patiently, and after about 20 minutes queuing two people jumped the queue in check in 1 as the second guy I had to tell him we have been waiting you cannot jump the queue and to go to the back of the queue, and a guy walked straight into check in 1 before check in 2 and 3 was opened and got his bag done, and a big group of people with prams etc was not even in check in lane 1 where they was sorted out well before us queuing as they just turned up and got there bag etc slips on the prams etc. A lot of the information on board was in Bulgarian and not in English only a very small thing NOT TO BLAME THE PLANE STAFF in any way."

Negativ: "The flight is late from tlv to luton and from luton to tlv."

Positiv: "The crew in the plane"
Negativ: "The quality of service in the boarding, Modified types of cabine bags, practically you have to bring one change of clothes an nothing else in order to fit for the standards of the "small cabine luggage" . The boarding crew was very rude"

Negativ: "We arrived at a field in Israel with 2 backpacks and did not charge us extra, but on the way back they decided to charge us at the last minute for the same cases we had arrived with. Nothing we said helped and the attitude was cold and hard. The flight was good"

Positiv: "I use Wizzair very often .flight is always good.Pilots and crew are very well experianced.so if turbulences there is still trust in flight crew .today is very misty and cloudy in London .Very good landing in these bad conditions.i want to Thank all team of the crew."
Negativ: "Turbulences.It is sad that wizzair charges very high cost large cabin bags (especially on holidays time is bags different price than other months.)but other companies as Easyjet and ryanair allows one big and one small bag for free on board"

Positiv: "Crew were average"
Negativ: "Everything was a disaster. Late and very uncomfortable"

Positiv: "Pünktlich sind die bei Wizzair immer. Personal immer gleich neutral freundlich. Aber: siehe nebenan..."
Negativ: "Das Einchecken eine einzige Katastrophe. Obwohl vorher ein online checkin verlangt wird und auch alle Passagiere dies in Form eines Ausdrucks oder per Telefon App vorlegen konnten, brauchte es geschlagene 50 Minuten, bis man an die Reihe kam. Pro Passagier etwa 5-7 Minuten Wartezeit. Eine echte Zumutung!!! Zumal dann auch die Sicherheitskontrolle nochmals 30 Minuten in Anspruch nimmt. Das liegt zwar alles nicht direkt in der Verantwortung von Wizzair, aber zumindest sollte man darauf Einfluß nehmen können. Wenn vorher eingecheckt wird, sollte es nicht mehr als eine Minute pro Passagier dauern, wie das ja auch an anderen Flughäfen möglich ist."

Negativ: "Randomly picked for paying a carry on fee. Misleading, expensive, and the feeling of being extorted. I will push for a refund."

Positiv: "For the first time I am saying thanks to Wizzair for being late in departure time, otherwise I would not manage my flight back to Warsaw."

Negativ: "Seat incomgortable. Crew was so so"

Positiv: "Petra is beautiful"

Negativ: "man kann nicht mit AMEX bezahlen"

Negativ: "The size of permitted hand luggage is taken very seriously. The luggage size was perfect from BUD to MXP, but in the opposite direction concerns were raised (and settled)."

Positiv: "Crew was very nice especially to my youngsters who stood in the way all the time :)"
Negativ: "The leg space is poor, and you can't take your seat back anywhere. lucky it's only 3 hours flight."

Negativ: "man kann nicht mit AMEX bezahlen"

Negativ: "Terrible boarding process in Budapest airport... Gate was located in some kind of hangar on the runway. We waited one our inside the plane to take-off because air routes were busy"

Positiv: "on time"
Negativ: "extremely uncomfortable seats"

Positiv: "The wizz cabin crew was great as usual !"
Negativ: "The plane was delayed for one hour. The gate was announced only 5 mins before boarding. Not enough to do during this time in the small airport. The meal selection on board was non-existent"