+ Es war ein angenehmer Flug trotz Verspätung. - Die Toiletten waren gehen Ende des Fluges absolut ekelerregend aufgrund von Unfähigkeit mancher Fluggäste anständig auf die Toilette zu gehen.
When we reach Montreal there was no ground crew to unload the luggage from plane and no information broadcast to explain why there was a three hour delay for picking up our luggage. There luggage area was jam packed with luggage for the last three days of flights. I understand stand it is a difficult time for flying But there was only one person at the lost or delayed luggage and the line was about 100 deep. It would have helped if there woul be an announcement that the next shift arrived at midnight and the luggage would be delayed by three hours
Negativ: "Prefer YUL to PBI FLL is in case that there is no flight available to or from PBI"
Positiv: "Die meisten Crew Mitglieder waren nett"
Negativ: "2-4-2 Sitzreihen"
Positiv: "The flight was okay."
Negativ: "- I had to pay extra for lunch and (alcoholic) drinks. - The pasta was overpriced and tasted like nothing - At the destination we had to wait for 35mins in the plane, before we could get out."
Negativ: "Free wifi for business class customers. $6,000 ticket then asked to pay 10/hr for wifi is insulting!"
Positiv: "The crew was amazing. The economic seat (I always prefer to select aisle seat) was OK for me."
Negativ: "I often prefer to take Air Canada flight for the departure to any international cities, because it hardly happened to have any cancelled AC flights during my Air flight dates in my past years trips."
Negativ: "WiFi connection and thereby any information and entertainment did not work. Long wait for luggage."
Positiv: "I learned not to fly with air Canada again"
Negativ: "Stop lying to passengers Give little care to travelers with infants Telling us that there are so many infants traveling and no bassinet seats are available then find out that air Canada had sold themSellig for $100... Is a decisive act and careless"
Positiv: "The movies and outlets for charging things"
Negativ: "Don’t allow screaming babies/kids on the flight next time"
Negativ: "flight delayed by several hours"
Positiv: "The crew did the best they could"
Negativ: "Flight was super delayed with no explanation"
Positiv: "The set was super comfortable"
Negativ: "Everything was excellent"
Positiv: "It was a small twin prop so there was only one cabin crew, but she was really pleasant."
Negativ: "Instead of just staying on the plane we were required to deplane and take all of our luggage and haul it all through a long winding ramp and hallway into the airport. As soon as we got there, they said it was boarding immediately and we had to turn around and haul it all right back."
Positiv: "Guter Service"
Negativ: "Seats are always a pain in the butt Wifi has never worked for me -slow and keeps dropping"
Positiv: "Entertainment system was good and seats were comfortable"
Negativ: "Boarding was confusing because there were few or no announcements of which zone was boarding, and it wasn't clear exactly which desk to proceed to for boarding"
Negativ: "fragte man sich leider auf diesem Flug. Keine Monitore mit den Infos zum Flug (wo sind wir, wie lange dauert es noch, etc...) Kannte ich so noch nicht. Bordpersonal war sagen wir mal nicht unfreundlich, mehr aber auch nicht. Höflich, zuvorkommend und aufmerksam ist anders. Der Flug ging von Berlin. Es lag also auf der Hand, dass sehr viele Fluggäste deutsch als ihre Muttersprache haben. Das störte die Flugbegleiterin aber nicht. Sie sprach ein so schnelles und undeutliches Englisch, dass sie nicht bis gar nicht zu verstehen war."
Positiv: "Food was OK, entertainment good"
Negativ: "Paid almost $500 to upgrade to Premium economy - electronic window shades were not functional and was sitting on the South side getting full sun for all the flight. Eventually tore out pages from magazine and stuck them in the window to get some shade. This is the second Air Canada flight in 2 months with electrical issues that I have experienced."
Negativ: "This was a rebooked flight the next day, as we missed the flight the day before as TA was very late departing Istanbul"
Positiv: "The flight wasn’t full, so I sat in my own row,?which offered spare leg room (I’m 6’2”). Time to fix the leg room issue on Rouge flights — it’s 2018."
Negativ: "Crew seemed uninterested in general. On phones in back while people struggling to find luggage space. Coffee cups and plastic utensils, etc, stored in overhead bins so people at the back had to search for carry-on space elsewhere, again, without assistance from on board crew. Offered service only once and many were sleeping so didn’t get anything. The overall check-in process could be easier, as the app doesn’t always work as it should."
Negativ: "Flight was late departing"
Positiv: "Alles gut, wie erwartet. Cool, dass Internet im Angebot war."
Negativ: "Klar, die Flieger werden immer enger... aber für die Umwelt ist es schon besser, wenn dafür weniger Flieger starten also beklage ich mich auch nicht so sehr drüber. Am Besten wäre es, wenn es mehr Züge gäbe für solche kurze Strecken."
Positiv: "I had an episode of anxiety over very minor turbulence which I sometimes get and both ladies who happened to be on duty were very reassuring and sympathetic to me. I had my 6 year old daughter also on the plane who is not anxious at all, so I was able to speak to one of the staff in French so as not to transfer my anxiety to my daughter who doesn't understand French. This was great. Over half way through the flight they gave me some earphones and suggested I watch a movie. This helped so much."
Positiv: "It was a good plane ride. Comfortable, on time, and generally pleasant. Check-in was also smooth."
Negativ: "The line up for security was gruelling. Why so many flights departing at the same time? And how do I rate food when there wasn't any? Not even a snack on a 5 hour ride."
Positiv: "Nice friendly crew"
Negativ: "Limited entertainment; no wifi"
Positiv: "The vegan meal was tasty"
Negativ: "Boarding was chaos. My partner’s entertainment screen would not work so I was not in a position to use mine. Air Canada doesn’t understand vegan. Offered us egg and cheese for a snack. Typical air travel. Long live the train."
Positiv: "The crew did an amazing job routing us around the heavy bumps along the whole route (weather system). Short flight, so no food. Entertainment system is good, but too many ads."
Negativ: "The "mandatory" ads that run over the loudspeaker right after the safety announcement. Can't turn them off or lower the volume because they are transmitted for the whole cabin. While the entertainment system is very good, the general overabundance of ads is disheartening."
Positiv: "it got me to my destination."
Negativ: "cramped for a tall person (6'3") such as myself. food was poor and portion small, bring your own. had to pay for beer and wine on transpacific flight."
Positiv: "The leg room in basic economy was great -- especially compared to other airlines. In seat entertainment was free."
Negativ: "Entertainment movie/TV programming was limited (not live television)."
Positiv: "Getting off the plane!!!"
Positiv: "Das Boarding und die Durchführung waren super. Das Personal sprach Französisch. Nicht alles wurde auf Englisch wiederholt. Getränke wurden NUR EIN MAL angeboten. Essen hat Geld gekostet - nicht gut. United Airlines hat zwar auch essen Gegen Geld angeboten, aber hat mindestens 3 Mal von sich auch Getränke angeboten. Also von sich aus."
Negativ: "Kaum Beinfreiheit. Essen nur gehen Geld."
Positiv: "Great fare. Prompt and friendly customer service on the phone."
Negativ: "My flight was cancelled and rebooked for the following day with the same itinerary, which would have defeated the purpose of going on my trip (a wedding). I called and Air Canada put me on a same day flight on Delta. That flip was delayed, and I would have missed my connection. Finally, I was rebooked again, but didn't get in until several hours later than I would have gotten in."
Negativ: "The agents in LAX did not make announcements about a 30 minute flight delay, left a man in a wheelchair in front of where people were exiting, and changed the order of lines 2 minutes before the flight. Rest of flight was very good."
Positiv: "Helpful and considerate staff when my friend was sick"
Negativ: "The delays to leaving the airplane port."
Positiv: "Easy , on time, friendly"
Positiv: "The air crew was absolutely fabulous coming home. Couldn't of been nicer or kinder. Excellent work gang. Very much appreciated. This applies to Toronto to tokyo crew likewise. AC has very special people representing them. Thanks."
Negativ: "Well, food was iffy. But provided, free and good intentions. I just gave it away to grateful seat mates."
Negativ: "I did not fly to Montreal and I did not catch flight to Barcelona I am fling again tonight Toronto - Barcelona direct"
Negativ: "Delayed 2 hours and the flight was very noisy and the plane was badly maintained"
Positiv: "Seat were comfortable (however the struggle is when you have someone with long legs behind you...)"
Negativ: "Entertainment was using the app, they could have had a sign at the gate so those of us that didn't have it could have download it before boarding."
Negativ: "boarding was very painful , stood in line for over a hour to check suitcase . by time luggage was checked and i went through security the plane was boarding. i found luggage was damaged after i returned home. i then had to spend hours on chat to report damage and get a ref number, i then had to drive back to the airport for someone to see the damage and give me paper work. i now have to drive to thornhill to bring suitcase to see if can get repaired. plus i had to pay for parking at the airport. no satisfied with air canada at all."
Positiv: "Dieser kurze Flug verlief schnell und komfortabel. Es gab Internetzugang am Board, der gut funktionierte."
Negativ: "Food was terrible especially for Prem economy. Chicken dish very bad. Difficult to get a second glass of wine with main meal."
Positiv: "der sessel ist wie ein altes economy-sessel, das essen ist schöner angerichtet, und es gibt mehr platz"
Negativ: "leider ist die standard-economy-klasse viel enger geworden"
Positiv: "Last row seats recline. Plenty of entertainment options. A long flight with one large meal, frequent drink options and snacks. Turbulence that the crew handled well, especially the landing."
Negativ: "Seats on planes are just too small. Control panel to each screen is on the arm rest which kept getting hit accidentally. Poor choice of placement. Plenty of food but not all that tasty."
Positiv: "This flight was so much better than my nice to Montreal flight. It seems like nicer planes should be used for international flights."
Negativ: "It'd be nice to have snack and blanket included on a 5 hour flight. We paid $6 for the cheapest blanket ever so my daughter could nap."
Negativ: "Lost our bags for 3days"
Positiv: "Attendants came around multiple times to help. Great pay menu items. Service desk explained the plane would be full and I should check my bag so I could not stress about finding space in a compartment."
Negativ: "Ran out of some pay menu items. one headphone jack was loose and didn't function correctly. Wide attendants are too used to there jobs and just plow through aisles bumping anyone a bit too close to the walkway instead of moving sideways. More concerned with corralling bodies and going through the motions."
Positiv: "the mounties rock, seriously"
Positiv: "The flight was on time. The crew were pleasant and friendly. The land staff were helpful. The legroom was comfortable."
Negativ: "There was not free meal"