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Positiv: "Nothing"
Negativ: "Hi I travelled on 7/16 from Philadelphia to Cairo through the Jordanian airline . Unfortunately the luggages didn't reach to Cairo airport with me . 3 days later they told me that the luggages in Jordan and I have to travel from Alexandria city to Cairo to receive my luggages . When I went their , I found my luggages were opened and missing much items . I made reports on the airport. The employees in the airport they wondered why the opened the selling box , and the box looks empty. The weight for this box was 32 kilograms in the time of shipping. And I paid $400 for extra weight . But when I received it was like 20 kilograms. Plus I paid $350 for Qater airline for shipping 3 luggage . That's means I paid $750 for shipping 3 luggages and I received it looks empty . I need refund for all shipping and $5000 for damages items , or I will complain this airlines through the American court . Thank you"

Positiv: "Crew professionalism"
Negativ: "Food: at best a B+ Laptop Wrapping at gate: very slow process Entertaining: movie variety is poor. Seat: even in business class the seat doesn't recline completely... not very comfortable as compared to other airlines"

Positiv: "Boarding, the welcome on board, the food choice and quality were all excellent. The seat was comfortable and I got a few hours sleep. The entertainment screen was big and clear, and the choice of films was good."
Negativ: "The choice of films and tv programmes, was good, but before watching each one i chose, I had to endure a couple off minutes of an advert- the same one every time."

Positiv: "Good legroom with respect to others airlines.. the plane is clean.. multiple bathroom so no long waits Dinner was tasty.. however the breakfast was not."
Negativ: "Cheap headphones will not isolate sound from airplane engine for such an expensive entertainment"

Negativ: "Der Sitzabstand im A350 ist viel zu eng."

Positiv: "Es war alles soweit okay - nichts besonders positiv oder negativ. Amenity kit is jetzt von Brics ein kleiner Koffer."
Negativ: "Das Essen in der Al Safwa Lounge (1st class Lounge der QR) ist unterirdisch geworden. Das war mal gut. Jetzt ist es Kantinen Niveau."

Positiv: "was soll man über einen 20 Minuten Flug sagen"
Negativ: "In de Urbusiness Class war die Overhead bins komplett gefüllt mit großen Koffern ."

Positiv: "Check in in Qatar chaotisch. Crew nett, fast schon aufdringlich. Sitz sauber. Toilette laufend gesäubert"
Negativ: "Sehr unbequemer Sitz zumSchlafen, Lounges bieten ungenießbares warmes Essen"

Positiv: "war soweit okay"

Positiv: "kein klar getrenntes Business Class Check-in in Doha. Eco Paxe werden einfach angehalten und man wird dann vorgezogen. Nicht schön! Crew sehr freundlich. Fast zu freundlich. Man guckt TV, Crew kommt und labert, wie froh sie sind, dass man on board ist ... Lieb gemeint"
Negativ: "Das warme Essen war durchgehend fast ungenießbar. Kalte Sachen waren besser. Der Lie Flat Seat war sehr unbequem in dieser 777ER."

Positiv: "Gottseidank durften wir in der Business Class sitzen. Einige Laxe rochen nicht gut in der Eco ..."

Positiv: "They make you feel welcome like you are a big deal unlike most US airlines. Ticamporn was a great hostess especially . Food was great as well."

Negativ: "I had a business class ticket, when I wanted to order the food they said it is finished! and that was the only vegetarian meal in the menu."

Positiv: "Crew is very helpful and friendly. Camecthrough with drinks at good pace. Check in very smooth"
Negativ: "Food - very mediocre and felt like each meal was similar"

Positiv: "Incredible staff, fast boarding, great entertainment center."
Negativ: "Breakfast frittata was like rubber."

Positiv: "Sitz, Toiletten"
Negativ: "Unangenehme Kontrolle in Doha, nerviger Flughafen, fast Track für alle offen, überfüllte Business Class Lounge, kein Priority Boarding, Busfahrt im Stehen zur Aussenposition"

Positiv: "Sitz war gut Toiletten sehr gut, da hoch und geräumig"
Negativ: "Unangenehme Kontrolle in Doha, nerviger Umsteiger-Flughafen, fast Track für alle offen, überfüllte Business Class Lounge, teurer Duty Free, kein Priority Boarding, Busfahrt im Stehen zur Aussenposition"

Positiv: "Sehr freundliches Bordpersonal, Essen okay, recht neue Flotte"
Negativ: "Service manchmal etwas planlos und dadurch langsam"

Positiv: "der Sitzkomfort ist einer der besten den ich je erlebt habe, abgesehen von dem der EK im A380"
Negativ: "die Toiletten waren nicht ganz so großzügig bemessen wie ich es mir in der Klasse gewünscht hätte, dafür mit einem richtigen Fenster mit Aussicht."

Positiv: "man konnte wann immer man wollte Essen a la Cart bestellen und das selbst noch im Landeanflug"
Negativ: "die Sitze in der A330-300 sind von der Breite her, verglichen mit den Sitzen in dem A350-900 enger und man hat beim Schlafen nicht die Bequemlichkeit."

Positiv: "Liked the entertainment options with a large movie catalog."
Negativ: "Customer service by phone, boarding process, width of seats, speed of cabin service."

Positiv: "***You're asking me about a flight that hasn't happened yet. I'm rating my flight FROM LOS ANGELES TO DOHA, 10/23/2016, here: Flight attendants were very good, helpful, gracious. For a long flight the restrooms stayed clean."
Negativ: "The food was over cooked, and lacked freshness. I had to have the same meal twice because they ran out of the omelettes. Next time I will try Emirates."

Negativ: "Ich hatte ein confirmed oriental vegetarian meal und bekam ein lächerliches chicken sandwich. Stewardess belehrte mich earum etc etc und musste sich am Schluss entschuldigen. Unprofessionell!"

Negativ: "No entertainment service from Doha to New York"

Positiv: "Nettes Bordpersonal aktuelles Unterhaltungsprogramm"
Negativ: "Schlechter platzkomfort Qualität des essen war durchschnittlich Bordpersonal freundlich aber sehr langsam"

Positiv: "Sehr modernes Flugzeug mit modernster Ausstattung, Economy class war geräumiger als bei vielen anderen Airlines"

Positiv: "I like Qatar service very much and that is why I fly with them most of the time."

Positiv: "Service from crew was excellent. Food was good. Also enjoyed city tour of Doha during long layover."
Negativ: "Crying screaming kids under 2 in our section of the plane...counted 15. There needs to be a dedicated baby section on the plane rather than subjecting every passenger to the crying and screaming of babies for long overseas flights, in our case, for 13 hours!"

Positiv: "Wifi in the plane is great"
Negativ: "In the B10 gate of Doha airport are only 15 chairs and we were around 100 persons waiting to open the gate. It was uncomfortable In the flight Doha Phuket wi-fi did not work in the first economy sector. It was a big problem to us, it was necessary to go in the second part of the economy sector to stay over the wifi. The crew did not solve the issue."

Negativ: "7 hours on the phone all over the world so far and absolutely nobody willing to take ownership of this problem. What terrible service"

Positiv: "On time, comfortable, decent food"

Positiv: "Everything...quick board,friendly crew,nice flight, good food, in flight entertainment was good....just a really nice airline to go with"

Positiv: "Seating arrangement Food Menu and Timing Options Fruit and chocolates available at Service Station Wines Selections Entertainment Service gives a very personalized feeling of care"
Negativ: "I liked the experience fully have nothing negative to comment about"

Positiv: "Staff were pleasant. Boarding was fine."
Negativ: "It is tedious being woken up by staff in the middle of the night asking if you want to eat."

Positiv: "Great seat pitch, perfect aircraft"
Negativ: "Catering was close to nothing. Even though it was just about 1:40 hrs, there should be more beverage service than just a tiny little o-juice"

Positiv: "Everything was good"
Negativ: "Nothing"

Negativ: "I asked the question to the staff for accommodation ,no one seems to be helpful. staff at the Doha airports was very rude and unprofessional"

Negativ: "Did not give me hotel and waitting for 23 hours and didn't tell me that before"

Positiv: "Qatar Airways präsentiert sich viel besser als Emirates. In allen Punkten."
Negativ: "Das Bordprogramm könnte vielfältiger sein."

Positiv: "The aircraft were all brand new & immaculate, the service was impeccable and every flight on time Plus they have the best safety video"
Negativ: "The food was perhaps a little bland for my tastes"

Negativ: "Furchtbar enge Bestuhlung in der B787."

Positiv: "Top Service und angenehmes Ambiente an Bord einer neuen A350."

Positiv: "Crew"
Negativ: "Ground staff"

Positiv: "Very friendly and accommodating check-in. Excellent service by flight attendants. Airline food better than most."
Negativ: "Armrests don't go up."

Positiv: "Geflogen in Business, mehr Komfort geht fast nicht in dieser Klasse."
Negativ: "Es ist "Jammern auf hohen Niveau": Die Lounge in Doha war extrem herunter gekühlt, ohne Jacke war es richtig unangenehm. An Board war der Service durchwachsen, manche Passagiere konnten sich vor Aufmerksamkeit kaum retten, andere mussten mehrfach nachfragen bevor sie z.B. noch ein Getränk bekamen."

Positiv: "Overall a nice flight. Good staff, nice and helpful. Very well trained to take care of customers in most needs."
Negativ: "Airlines should look for alternatives to bread, ham and cheese. Pita for example, plain-no sugar yogurt with fruit, for example. Especially for night time flights. The world is looking for healthier food choices, that includes when travelling on planes. Please!!!"

Positiv: "Angebot auf dem Flughafen von Doha wie auch an Bord einfach genial"
Negativ: "Auf diesem Teilflug war der Service etwas unaufmerksam"

Positiv: "very nice staff"
Negativ: "food."

Positiv: "food, politness, reasonable seating"
Negativ: "a lot of flatulance from pakistan and indian folks. better recirculation of air, a little warm cabin"

Positiv: "--------------------"
Negativ: "Es ist uns nicht erklärbar, wie eine solche Airline ein solch schlechte Organisation bei Unregelmäßigkeiten hat!"

Positiv: "-------------"
Negativ: "Leider wurde unser Flug nach Kuwait umgeleitet. Dadurch wurde der Anschlussflug nach BKK verpasst. Was wir dann erlebten war einfach nur katastrophal! Es hat mehr wie 12 Stunden und vielen Fehlinformationen gedauert, bis wir über unseren Weiterflug informiert wurden! Bei Problemen ist die Staff endlos überfordert"

Positiv: "Freundliches Bodenpersonal, freundliche Stewardessen die sehr zuvorkommend sind"

Negativ: "Food. And also seats. We r silver class and should have been assigned better seats."

Positiv: "The flight was smooth. Food was good."
Negativ: "Long wait while taking off from Dubai."

Positiv: "A380 flight was very comfortable, with adequate leg room. A great feature for long haul flights. Good food and a very good entertainment system"
Negativ: "Good was served late, in both legs. Flight departs at 7 pm but diiner was served after 10 (midnight Dubai time) Which meant our sleep was disturbed and when breakfast was served we had a full stomach."

Positiv: "Noch nie so einen angenehmen Flug gehabt, riesig viel Platz in Economy und das Essen war hervorragend. Emirates ist von nun an meine erste Wahl."

Positiv: "service cleanliness of washrooms Food seating availability"

Positiv: "Die europäischen Flugbegleiter waren sehr aufmerksam und freundlich Platzangebot war ausreichend Entertainment: Angebot ok und ein wirklich großer Bildschirm"
Negativ: "Die asiatischen Flugbegleiter waren eher unaufmerksam und vergessen einen auch mal, wenn man etwas bestellt...., passierte mehrfach, leider. Rotwein aus dem Kühlschrank? Oje...."

Positiv: "Great legroom in Economy seats on A380 DXB-LGW Good inflight entertainment"
Negativ: "Inflight service perfunctory Food of adequate standard Both used to be much better on Emirates"

Positiv: "Nichts zu beantstanden. Mehr kann man bei einem economy Flug nicht erwarten."

Positiv: "Gibt wohl nichts auszusetzen. Für Economy kann man nicht mehr erwarten."

Positiv: "Overall the experience was good! The Emirates team are thorough professionals."
Negativ: "When we have connecting flights to other destinations, there should be a minimum time gap of 2 hours. We had only 1 hour and 25 minutes at Dubai to catch our India flight and our in New York started late by nearly an hour....worrying us! Though the delay was made good during the NY Dubai flight, there was no assurance from the Captain about this when we left NY....and we were doing calculations throughout the 14 hour flight!"

Negativ: "Too nosiness to hear movie"

Negativ: "I have transit for 18 hours and they did not give me a hotel I had to pay for it because they were saying my ticket is not eligible are you really get disappointed from this"

Positiv: "It was an enjoyable flight"

Negativ: "Bathrooms were not clean later in the flight"

Positiv: "Good flight attendants."
Negativ: "The planes still seem dated on the interior, but entertainment system is expansive."

Positiv: "My first time on Emirates and it was great. Lots of room and amenities even in economy. Food was surprisingly good."

Positiv: "Service Gluten free food provided."

Positiv: "Everything"

Positiv: "My experience at the check in kiosk was very positive. Very friendly and polite employees."

Negativ: "Seats for tall people uncomfortable"

Positiv: "Value for money. Courteous, efficient, and pragmatic. Recycled blankets and headphones."
Negativ: "Bathroom door broken I was locked inside for several minutes"

Negativ: "Die erste Mahlzeit wurde nach 2+ h Flug serviert, dann gleich eine zweite leichte Mahlzeit. Erst waren wir hungrig, dann zu satt. Hätte man viel besser timen können. Getränke gab es auch fast nur zu den Mahlzeiten. Durst! Service war wenig aufmerksam. Der A380 sah schon etwas ramschig aus und das IFE war älterer Generation. Zudem sehr viel Werbung vor Filmen. Irgendwann fing eine roten Flüsssigkeit an, auf uns zu tropfen. Wein. Die Aufmerksamkeit der Crew hierfür zu erhalten war schwierig. Schließlich fanden sie die Ursache (zerbrochene Weinflasche in Business auf dem Oberdeck) und setzten uns um. Schwach. Wir werden Emirates in Zukunft möglichst meiden."

Positiv: "Gefallen haben die neue Kabine, das technisch aktuelle IFE und die Holzoptik-Akzente um Fenster und in den Toiletten."
Negativ: "Unser Flug hatte 6 Stunden Verspätung. Morgens um 04:00 Uhr durften wir zwei Stunden Schlange stehen, um einzuchecken und einen neuen Anschluss zu bekommen. Wir konnten aber keinen alternativen Zielflughafen wählen. Das wäre vielleicht in DXB möglich gewesen. Nicht in HKG. Abflugzeit war plötzlich ca. 30 Minuten früher, als man uns am Vorabend gesagt hatte. Also zum Gate gehetzt, nachdem Checkin endlich absolviert war - und dann doch noch eine weitere Stunde Verspätung gehabt. Im Flug Nachtcatering für Tagflug - zuerst Frühstück, später ein leichtes Mittagessen (ursprünglich Mitternachtssnack). Das hätte man in 6 h umplanen können. Zu schlechter Letzt gab es kaum Getränkeservice und die Crew schien die meiste Zeit schwatzend hinter geschlossenen Vorhängen in der Galley zu verbringen. Schon recht unprofessionell."

Positiv: "Seat comfort Free booze"
Negativ: "The fat guy farting in front of me"

Positiv: "Service was too notch. Economy Class was a bit tight for such a long flight. Still a great experience. Thank you."

Positiv: "The selection of tv shows and movies was excellent. Very diverse. The crew were also very responsive to anything we asked (water, questions, etc...) They gave me good advice regarding my connecting flight."
Negativ: "The plane was an older model, so the touch screen was a bit unresponsive. Our tvs were shut off for the first two hours because of a glitch."

Positiv: "Overall it's a good airline. Economy is fairly comfortable, great entertainment options, decent food, and the staff is exceptional."
Negativ: "Emirates baggage on board policy is a bit strict compared to most of the other Asian and American flights I've been on. Usually I'm allowed a regular carry-on and a personal item (i.e., a small backpack), but Emirates was very strict on the personal items. Personal items are limited to only Business and First Class passengers. Also, they were extremely strict about the size of my carry-on. As someone who has been on 20+ flights in this year alone, few of them being budget airlines (which are generally very strict), I had no issues whatsoever with the size of my carry-on until I flew with Emirates."

Positiv: "Die Besatzung ist unfassbar bemüht."
Negativ: "Die Sitze sind eng. Während eines 14-Stunden-Fluges nur ganz zu Beginn und ganz am Ende Essen zu bekommen, ist nicht genug (es hätte offenbar wohl Müsliriegel dazwischen auf Anfrage gegeben - aber die Besatzung war nirgends auffindbar.)"

Positiv: "Very few passengers on the plane allowing to use more space than normal"
Negativ: "Shaking air over India for multiple hours which wasn't too pleasant but not the fault of the airline"

Negativ: "Inflight Entertainment System completely dead. Was offered a piece of chocolate from biz class. Haha."

Positiv: "I like the crew, service, boarding and comfort so I'm very satisfied from such services I will not fly in any other one except Emirates airline."

Positiv: "Rund um Zufrieden gewesen und er Flug war sehr angenehm"

Positiv: "Sehr gutes Unterhaltungsprogramm,sehr nettes Personal,das Essen war gut"

Positiv: "The plane was good and new. Larger plane and ride is a much more comfortable for the longer hauls. Overall good experience traveling."
Negativ: "Veggie food, especially Asian vegetarian was unpalatable for the longer flight. Kids pretty much starved to then eat at the Dubai airport later."

Positiv: "See above. Great airline all around. We travel a lot and overall it is one of the two best in the world on almost all counts."
Negativ: "For large number of passengers, boarding is impossibly slow. I don't understand why, after boarding the priority passengers, airline don't board the rest of us from the back of the plane to the front. Doing it the other way makes us stumble across the front seated passengers who are busy stowing their carry-ones. This causes a bottleneck in boarding. Also, there are too many checks on us, which also slows things down. Also, Emirates advertises: one carry-on item of less than 15 pounds. On this flight I would say that at least 75% of the passengers violated this with large and multiple carry-ons. This is unfair to those of us who try to go by the rules."

Negativ: "It dailies and seats not comfortable"

Positiv: "The crew was very pleasant and helpful"
Negativ: "The plane was obviously not as nice as the ones I have taken to Singapore on Emirates - and the waiting space in the airport gate was not very comfortable. The older media system is also very difficult to use."

Positiv: "Hospitality"
Negativ: "Free Internet quota gets vanished without even using it much. This quota should be increased."

Positiv: "Boarding"
Negativ: "Good and entertainment"

Positiv: "Roomy seats, friendly, attentive attendants, food vouchers in Dubai"
Negativ: "Boarding was always late and a bit crowded"

Positiv: "ICE-Unterhaltungsangebot hervorragend. Eines der besten aller Airlines."
Negativ: "Sitzbreite und Sitzabstand zu gering (Airbus A380 ist der beste). Verspätung ohne weitere Ansage am Gate, Verpflegung ist langweilig (immer dasselbe)."

Positiv: "Service as always top notch on Emirates. We traveled with a toddler and all the staff were very attentive."
Negativ: "Food was very bland. Entertainment system was poor."

Positiv: "Probably the most serene and comfortable public transportation experience I've ever had. And have had a lot of really miserable experiences traveling so this really stood out. The variety of entertainment options, the free alcohol, pleasant staff, clean bathroom, plus no one was sitting next to me which was really awesome, although I suppose not really Emirate's doing. A+++++ will most definitely take Emirates again"

Positiv: "When I arrived in Boston a wheel chair was there to meet me and it took me all the way through customs and luggage to a taxi!!! I paid a handsome tip I was soooo happy!!!"
Negativ: "I didn't like that I had such a hard time getting to my flight in Dubai! Sincerely, Kay grace Kaligrace2@gmail.com"

Positiv: "Bordunterhaltung"
Negativ: "Service unterirdisch. Alle vier Flüge mit Emirates waren unpünktlich. Personal war immer mit sich selbst beschäftigt."

Positiv: "Bordunterhaltung"
Negativ: "Service unterirdisch. Alle vier Flüge mit Emirates waren unpünktlich. Personal war immer mit sich selbst beschäftigt"

Positiv: "the crew were mostly good, but the service was poor. The boarding was efficient."
Negativ: "They kept giving me my AVML meal way before they would give me a drink. When I asked a crew member for a drink refill, he acknowledged my request, and then just ignored it (I don't remember his name, I sat in 30K, and he was the only Asian origin male crew member who served us...). Being rather shy about food requests, I kept quiet after that, but I think it ought not to be the case that a passenger requests a drink and is just abandoned... The entertainment did not work, which was not anyones fault, but made the flight long and boring..."

Positiv: "All"
Negativ: "Warm airport and warm plane à/c needed"

Positiv: "Man hätte nichts besser machen können. Sehr freundliches Personal, das Essen schmeckte hervorragend und die Unterhaltung am Bord war 1A Klasse. :)"

Negativ: "Late flight While in transit. They wouldn't pay for my meal in Istanbul because my overlay was 3 hrs"

Positiv: "freundliche Crew guter Service schmackhaftes Essen"

Positiv: "freundliche Crew guter Service schmackhaftes Essen"

Positiv: "Sehr pünktlich weiter zu empfehlen nur top top"
Negativ: "Schlechte Landung zu schnell Steigflug gehabt"

Positiv: "Alles war top. Gutes Essen, Movies und stets super Personal"

Negativ: "It was too warm and the seats had very little legroom"

Positiv: "Food was good but needs bigger portion."
Negativ: "Not many choice for drinks, some fly attendance need to know smiling is good ."

Positiv: "Das Essen ist bei Türkisch Airlines ein Hauptgrund weswegen ich mit dieser Airline fliege!"

Positiv: "Ein Wort Turkish-Airlines ok 2 Wörter !!!! Nur noch mit denen"
Negativ: "Alles super nicht umsonst die beste Airlines Europas seit 2012 !!!"

Positiv: "Gutes Bordpersonal aber leider hört es da schon auf"
Negativ: "Typisches Flugzeug essen, geschmacklich mehr Chemie als alles andere, Entertainment Bildschirm aus dem 18. Jahrhundert der kaum funktioniert noch reagiert ohne Ton und vom Komfort so schlecht, dass man froh sein kann wenn man danach nicht im Rollstuhl sitzt"

Positiv: "Flug hatte eine Stunde verspatung. War nicht okey. Ich wurde am Flughafen erwartet und sie mussten uber eine Stunde warten. Ich mochte ein Teil meines Flugtickets zuruck erstattet haben"

Positiv: "Loved the selection of movies. Airplane seats were comfy. Departure and connections were on time."
Negativ: "Flight attendants were very slow to respond to requests and when an old passenger threw up, they didn't offer him help. They just sprayed the area and left the yuck instead of cleaning up immediately, despite my numerous requests. So you can imagine the smell."

Negativ: "My lugged lost"

Positiv: "Alles war perfekt..."

Positiv: "Everything"

Positiv: "Everything was v good"

Positiv: "Alles war perfect vom einstieg bis und mit der gepäck aufnahme ."

Positiv: "Mann bekommt ein Nessesair sogar in der Holzklasse. Der service ist herrvorragend und der flug sehr schnell . Würde ihn weiter empfehlen ."
Negativ: "Das einzige ist vielecht den platz . Ich habe lange Beine und in der Eco ist es halt ein bisschen eng aber das ist so bei jeder Airline"

Positiv: "The entertainment options were great."
Negativ: "The first delay during my trip was due to an emergency but my layover was delayed again. I'm not sure if this is an outlier event or if this is a pattern."

Positiv: "Usually a great trip."
Negativ: "A series of about 9 rows of 3 seats each row, had errors in to the monitors that normally you can watch a movie, watch news, or listen to music. Approximately 27 people could not use these monitors affixed in the seat before you. These monitors (screens) control the reading lights, the signal for the stewardess. Flight 33 on 6/30/2017 had 12.3 hours of blankness and the complaints were numerous, but the crew were of no use. I wish this would have happened to business or first class. The crew were horrible."

Positiv: "Es war goed"
Negativ: "Essen und sitze auch goed"

Positiv: "Turkish flights are consistently comfortable, service is good."
Negativ: "I purchased a flight during the day, but ended up on a red-eye anyway."

Positiv: "I am a business woman and my time is very valuable. I was supposed to fly on May 18,2017 with Turkish Airlines and my flight was rescheduled for May 19 without prior notice,call or a text message.I was driving to Miami on the 18 th just to find out my dilghtbwas cancelled.No one have me an option or asked me to reschedule.I had to fly on the 18 May and I picked this day for a reason.No one from Turkish airlines was present at the airport on the 18 May."

Positiv: "First time flying with Turkish. On time, smooth takeoff/landing, top notch food, entertainment, easiest and most comfortable transatlantic flight I've ever been on. Will continue to fly Turkish every time I have the option to"
Negativ: "Everything was top notch"

Positiv: "Food, service, comfort packs."

Positiv: "The long flight didn't even feel like one. The entire staff was very polite and also very professional."
Negativ: "The service, the food, the flight quietness and it wasn't any major turbulence plus the pilot executed the smoothest landing ;)"

Negativ: "From JFK airport Turkish airlines was late almost 2 hours and when we came to Turkish our flight to Tbilisi left :("

Positiv: "Everything was great! Flight iand boarding was on time and the service provided by crew was simply the best. I enjoyed the entire flight."

Positiv: "Boarding was on time, the crew was helpful."
Negativ: "The entertaintment screen at my seat wasn't able to play videos. The comfort would be excellent if there would be a foot support."

Negativ: "I was disappointed that the airline proactively cancelled the flight I booked and then refused to rebook me onto another airline and failed to offer me a return home within 24 hours of the flight I'd originally booked. Then, when trying to resolve the situation, the airline repeatedly gave me the runaround, directing me to talk to various people in person, and on the phone, before finally making clear that they wouldn't rebook me. Why waste my time and give me false hope if they weren't going to do it?"

Positiv: "After checking in in Manila, they told us there is no more seats for us and we're not able to board the plane that we booked few months in advance! Wtf! We had to board next plane the next day, 24hours latet! One day of our vacation lost. Going back was no better since the plane from Manila had slight delay and we missed our connecting flight to Ljubljana for just few minutes. Disappointment again! We got home 15 hours later than we should have. Don't think we will fly with Turkish airlines ever again.After checking in in Manila, they told us there is no more seats for us and we're not able to board the plane that we booked few months in advance! Wtf! We had to board next plane the next day, 24hours latet! One day of our vacation lost. Going back was no better since the plane from Manila had slight delay and we missed our connecting flight to Ljubljana for just few minutes. Disappointment again! We got home 15 hours later than we should have. Don't think we will fly with Turkish airlines ever again."
Negativ: "After checking in in Manila, they told us there is no more seats for us and we're not able to board the plane that we booked few months in advance! Wtf! We had to board next plane the next day, 24hours latet! One day of our vacation lost. Going back was no better since the plane from Manila had slight delay and we missed our connecting flight to Ljubljana for just few minutes. Disappointment again! We got home 15 hours later than we should have. Don't think we will fly with Turkish airlines ever again."

Positiv: "Personal äußerst zuvorkommend"
Negativ: "Essenwahl nicht vorhanden"

Positiv: "Chair did not recline properly - 16A/B"

Positiv: "Good attitude of aircrew"
Negativ: "There was heavy rain in Instanbul and our luggage was not covered. Half my clothing was soaked when I received it in Erbil. No rain in Erbil or Frankfurt, so I know who is to blame. Turkish Airlines in Instanbul. No way are they the best in Eurpoe..."

Negativ: "Boarding in Istanbul kein priority"

Positiv: "Alle gut. Freundliches Personal. Gutes Bordessen..gute Unterhaltung...aber nur auf den neueren Maschinen...."
Negativ: "Das Einzige Manko....BOARDING...das hat gefühlte Ewigkeiten gedauert....man muss sich neuerdings wie Schüler anstellen...die Primusse zuerst..dann Business..dann die Holzklasse (ich)...aber nachdem die beiden Priority Klassen an Bord waren...blieb man stur...bitte bleiben Sie in der Economy Linie...das hier sind die Priority Lines...."

Positiv: "Good food and excellent service from the crew."

Positiv: "Everything"
Negativ: "Notthing"

Positiv: "The free hotel provided by Turkish airline is very nice too."

Positiv: "Food, service, toiletries, entertainment"
Negativ: "Airlines cancelled flights out of Rome and made several changes to our return flight which caused us to stay 22 hrs long layover in Istanbul. We had to make several long phone calls to ensure we can get the connecting flight from istanBill to San Francisco."

Positiv: "All flight segments were on time, the crew was very pleasant, but the main thing was that I felt that the cabin noise was lower than the other airliners .... ????"
Negativ: "no issues"

Positiv: "Leg rooms are much smaller compare to other airlines."

Positiv: "The food"
Negativ: "That the anytime snacks that was offered was not available for passengers"

Positiv: "The seats were comfortable, the food was aiight, the stewards and stewardesses were pretty chill. There wasnt a lot of turbulence."
Negativ: "The food was interesting. I thought it could be a smidgen better. I had a layover that was ungodly long, but I guess that's scheduling not flying."

Negativ: "I've flown Turkish Airlines for years, and in the recent months I've noticed the thing I really loved about them- their service, food and beverages, have gone down. The quality and availability isn't what it was 3 or 4 years ago."

Negativ: "The A/C in the cabin was not working properly and for the first 2 hours was not even working. I had a hard time breathing, I was sweating and felt like I was going to faint. Eventually it worked better, but was on and off during the flight. It was unacceptable to let the plane go with the A/C not working properly. They even tried to blame it on the engines, that they had to work in full to get it going. I've flown hundreds of times and this is the first time I encountered anything like that."

Negativ: "Die Crew war mehr mit sich als mit den Pax beschäftigt. Das Essen und der Service waren lieblos."

Positiv: "Good flight with plenty of entertainment and food!b"

Negativ: "Handgepäck konnte nicht untergebracht werden."

Positiv: "The flight crew was nice. Plane departed/arrived on time."
Negativ: "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""

Positiv: "Pünktlich und Gepäck gut angekommen"
Negativ: "Checkin und Boarding sind katastrophale Improvisation. Völlig unklar wie oder wo und chaotisches Anstehen"

Negativ: "The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after."

Positiv: "Flug fast punktlich und ohne aussergewohnliche Ereignisse"
Negativ: "1 1/2 Stunden Schlange stehen um das Gepäck aufzugeben! Riesiges Puff / Chaos und Anarchie in der Warteschlange."

Positiv: "Freundlichkeit des Bordpersonals und gutes Essen"

Positiv: "Cabin crew very pleasant"
Negativ: "Lost our bags, little sympathy from staff"

Positiv: "Huge Thank You the the #KLM crew on my flight from Vienna to Amsterdam this morning. They were super supportive as I had trouble with my leg and did an amazing job on making the flight as comfortable as possible. Thank You!"

Positiv: "Tolle Airline. Toller Flug. Tolle Besatzung. Hier wird man mehr als satt."

Positiv: "Flug war pünktlich. Boarding sehr schnell. Personal war nett."
Negativ: "Die Sitze unbequem."

Positiv: "Freundliches Personal!"

Positiv: "Boarding/unboarding"
Negativ: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."

Negativ: "Wir hatten einen Zubringerflug nach Amsterdam gebucht mit Weiterflug back Tansania um unsere Flitterwochen zu genießen. Doch wir wurden mit stand by Tickets beim einchecken schockiert. Somit war die Vorfreude schon beim einchecken dahin... es war bangen angesagt, dass wir mitkommen."

Positiv: "Friendly service"
Negativ: "Late boarding was wss only announced at biarding time"

Positiv: "Arriving more or less on time"
Negativ: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"

Positiv: "The second flight was on time and even though I spent the night at the Amsterdam airport my baggage was checked through so I did not have to worry about it during the night."
Negativ: "When I asked whether the snack was vegan I got the answer "It's a wrap". When I ordered tomato juice I was forgotten and did not get anything. There were no vegan snacks on each of the flight, but I guess that would be too much to wish for ;)"

Negativ: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"

Positiv: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."

Positiv: "Personal sehr gut"
Negativ: "Essen na ja muss man nicht haben - viel Verpackungsmüll mittlerweile bei allen Airlines offenbar Standard Sitze in Economy viel zu eng und Sitzabstand zu kurz, für 10-Stunden-Nachtflug eigentlich unzumutbar (gilt vermutlich auch für die meisten andeen Airlines. Die 747-400 erscheint mir mittlerweile doch sehr in die Jahre gekommen. Ich empfand sie (vermutlich wars die Klimatisierung?!) als deutlich lauter als den A380"

Negativ: "Konnte nicht angetreten werden, da es ein anschlussflug war, den ich nciht erreichen konnte, da der andere flieger e1,5 stunden verspätung hatte....alles sehr ärgerlich"

Negativ: "der Flug hatte extreme Verspätung und dadurch hätte ich den anschlussflug nicht erreicht. der Mann am schalter hat erst umgebucht, damit ich zumidest zu spät aber doch zum wichtigen geschäftlichen Termin kommen nachdem ich ihn mit nachdruck drum gebeten habe. KEIN SERVICE, EINFACH NUR SCHLECHT UND ÄRGERLICH!"

Positiv: "The cabin crew, the flight and communication and the cleanliness of the plane."
Negativ: "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."

Positiv: "Everytime she passed she was hitting me or I had to hold my drink so that she wouldn't knock it off"

Positiv: "Loved this 747! Crew was professional and food was very good."
Negativ: "We had a long wait (25 minutes) at the gate because we were early."

Positiv: "quick boarding, responsive Airline stewardess, very polite."
Negativ: "temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner."

Positiv: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Negativ: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."

Positiv: "alles oki....vom Gepäck.checking bis zum Einsteigen im Flugzeug war ganz gut organisiert"

Positiv: "The staff and crew"
Negativ: "Nothing"

Positiv: "Nettes Personal!"

Positiv: "I have no complaints about the air crew. They where pleasant and attentive. Plenty of free entertainment. The food was good."
Negativ: "my only complaint is the USB ports didn't work on any of the chairs that me and my family where assigned to."

Positiv: "Endlich wurde man auch mit andoggen zum Terminal gebracht (ist bei KLM offensichlich eine Seltenheit), weil wir eh Verspätung hatten. Und da das Weiterflug-Gate direkt in der Nähe war, konnte man den Flieger auch ohne erneute und unnötige Sicherheitskontrolle erreichen. Allerdings gab's auch keine Passkontrolle. Mir sollte es Recht sein."

Positiv: "Personal, Sicherheit, Sauberkeit, sogar kleine Verpflegung, alles ok, aber: (s. nebenan)"
Negativ: "Einchecken in Birmingham eine Katastrophe. Lange Schlange und Wartezeit von mindestens einer halben Stunde beim Boarding. Es wird schon der Final Call ausgerufen, während die Passagiere alle in der Schlange vor der Abfertigung stehen. Und dann bei strömendem Regen zu Fuss zum Flieger, weil er nicht andoggen kann. Alle nass ins Flugzeug. Aber, das liegt natürlich an der Abfertigung in Birmingham und nicht an KLM."

Positiv: "Hervorragendes Personal Essen gesund und lecker Gute KLM-Lounge in Amsterdam"
Negativ: "Sitzkomfort in Europe-Business mangelhaft: Kleine Sitze, kleine Abstände Kaum Platz fürs Gepäck Boarding mit Bus Keine Bordunterhaltung Unpünktlich"

Positiv: "I ended up getting home with less delay than originally predicted. I guess that's a good thing Also delta customer service was super polite and trying to help when I called"
Negativ: "Delay again... seems to be pretty frequent on KLM flights at least on the ones I flew with in the past 4 years... this time it was 3hours wait due to a technical issue... no alternative flight option and we ended up getting a very old plane as a replacement. In addition people at info terminals are disorganized and not kind at all.."

Positiv: "Sehr feines Essen, supernettes Personal, ruhiger Flug, pünktlich."
Negativ: "Fehlendes Unterhaltungssystem, keine Bildschirme, Europe-Business-Class kaum komfortabler als die Economy."

Negativ: "website to check-in. No way to use your miles for extra luggage. Lost more than halft hour to no avail Very unfriendly check-in counter service (Alitalia)"

Positiv: "Nette Crew, schnelles Boarding, gutes Essen"
Negativ: "Keinerlei Bordunterhaltung, Komfort in der Europe-Business minimal"

Negativ: "Very slow service. I wanted to by several goods from duty free. But crew served only first 20 rows of aircraft."

Positiv: "Der Flug ist eigentlich zu kurz um ihn wirklich beurteilen zu können"

Positiv: "Das Personal war top, alles gut gelungen. Empfehle jedem ein sondermenü zu bestellen, der Aufpreis lohnt sich."
Negativ: "Nie wieder ein Platz am Notausgang, unbequem zu sitzen auch wenn man die Beine ausstrecken kann, dafür kein Fenster...."

Positiv: "Essen war mehr als genug und sehr gut. Personal war sehr kompetent und sehr freundlich."
Negativ: "Der Flug hatte Verspätung und das wurde auf der Anzeigetafel nicht angezeigt und nirgends durchgegeben. Deswegen auch verspäteter Check in mit langer Wartezeit, bis man dann auch endlich aufgeklärt wurde."

Positiv: "Kompetentes und freundliches Personal Gesunde Verpflegung Ruhiger Flug"
Negativ: "Keine Bordunterhaltung Sitzabstand auch in der Europe-Business-Class eng. Lounge in ZRH sehr unterdurchschnittlich."

Positiv: "...The transfer at JFK was terrible"

Positiv: "Almost missed flight due to line at customs and having to pick up suitcase and check in again, they did wait for me though"

Positiv: "Flight was on time, crew professional, food and drinks good and kept coming. I learnt Dutch on the in-flight entertainment system. I was in a good mood talking to another passenger about his new luggage system. This mood was kept and not taken away on the flight."
Negativ: "Would be nice if there was wifi on board"

Negativ: "KLM sent us to Kiev thru Stambul (Turkey). We have spent 8 hours more on flights."

Positiv: "The food was good, the service was excellent, and we had achance to sleep."
Negativ: "Nothing"

Positiv: "Great dinner, and unlimited ice cream! Crew are cheerful and helpful as always."
Negativ: "After status flyers boarded first, general boarding call was for all remaining passengers together! First time in my experience a full wide-body aircraft boarding was not by row. Predictably, the process was slow and chaotic. Last minute switch from a 777 to an older, non-refurbished 747-400. Entertaiment system contents are still great, but the screen is dim and outdated by today's standards. But I would just fill this as luck of the draw."

Positiv: "The crew was very nice i felt safe during the flight the sit had enough space the pilot kept apologzing for 15 minute lale took responsible for somthing he wasnt need to"

Positiv: "Most of the flight was good, as I've come to expect from KLM/AF/DL. Entertainment choices were great and most of the staff was very friendly. Fresh brewed coffee in the beverage service was a huge plus!"
Negativ: "I usually fly Air France CDG-BOS and love it. My flight AMS-BOS with KLM/Delta was a disappointment from those experiences. The food was not very good and I'm not a huge fan of planes so old that my seat is a flotation device rather than having a real life jacket. Also part of my checked bag was broken off during transport."

Positiv: "Der Flug ist wegen Schlechtwetter abgesagt worden. Dagegen kann man nichts sagen. Aber...."
Negativ: "Das wir zum umbuchen über zwei Stunden in einer Schlange stehen müssten war eine Zumutung."

Positiv: "Pünktlich, sehr unkompliziertes Boarding, nettes Personal. Ich bin mehr als bespannte am Zielort angekommen. Gerne wieder."
Negativ: "Das Essen war eher mäßig, aber dass es überhaupt etwas zu essen gab auf einem Flug von unter einer Stunde fand ich sehr positiv, wenn auch nicht unbedingt nötig."

Positiv: "dsd personal war aufmerksam. eine flugbegleiterin wat sehr genervt."
Negativ: "das essen war .... Der Hunger hats reingetrieben."

Positiv: "Wenn man spät am Abend von einem Langstreckenflug nach Hause fliegt, erwartet man kein Showprogramm. Die Leistung der Crew war angemessen und professionell. Der Flug war deutlich früher in DUS, die Gepäckausgabe sehr schnell!"

Positiv: "Das Flugpersonal war durchaus freundlich, aber irgendwie nicht besonders engagiert. Es wurde ein Minimumprogramm abgespult. Was soll ich mit dem Brot, wenn das essen vorbei ist. Warum fragt man mich nach der Auswahl, wenn es nur 1 Option gibt (Lunch). Gerade von einer asiatischen Airline erwarte ich hier mehr, auch in 'Economy'. Die Sitze waren sehr eng."

Positiv: "Auf dem Langstreckenflug war das Personal sehr freundlich, machte aber einen wenig erfahrenen Eindruck. Die Sitze im Flugzeug waren sehr eng! Die Verpflegung muss man als mäßig bezeichnen, da bieten andere Gesellschaften mehr."

Positiv: "Von einem Zubringerflug erwartet man keine Besonderheiten, die gab es auch nicht. Nichts desto trotz war das Flugpersonal freundlich und hilfsbereit. Es gab eine Verspätung, die aber nicht weiter ins Gewicht fiel"

Positiv: "Everything was very prefect and would love to fly again."
Negativ: "NA"

Positiv: "Good cabin, but very conjugated :|"
Negativ: "Too much of hassle checking in as the airlines partners with a couple of other airlines like Jet Airways, WestJet & Aircanada. The food was just okay and the cabin crew refused to serve extra butter. When you are serving extra bread, make sure you serve the butter as well. How could someone eat bread by itself?"

Negativ: "das Essen war gut"

Positiv: "The crew was Nice onboard But in the AirPort No Good at all.."
Negativ: "People in CDG AirPort Seen so Rude or stressfull, Well also a flight almost 3 hours with out entreteiment .. boring .."

Positiv: "Good service at gate and on board"

Positiv: "Der Flug hatte Verspätung, so dass es nur mit viel Gerenne möglich war, in Paris den Anschluss-Flug zu bekommen. Passiert bei Air France leider oft. Einige Male war der Anschluss auch schon weg, was zu langen Wartezeiten und zu unerwünschten Übernachtungen in Paris sorgte."
Negativ: "Der Flug hatte Verspätung, so dass es nur mit viel Gerenne möglich war, in Paris den Anschluss-Flug zu bekommen. Passiert bei Air France leider oft. Einige Male war der Anschluss auch schon weg, was zu langen Wartezeiten und zu unerwünschten Übernachtungen in Paris sorgte."

Positiv: "Das Flugpersonal war sehr freundlich."
Negativ: "Nicht's"

Positiv: "it was cancelled so they got me on the next flight on Turkish"

Positiv: "Sehr freundliches Personal."
Negativ: "Die Sitze waren zu eng beieinander. Wenig Platz im schulterbereich."

Positiv: "Good boarding procedure."
Negativ: "Nothing much to add for a short journey."

Positiv: "The hostesses were very kind and nice"

Positiv: "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
Negativ: "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."

Positiv: "No issues, quick trip, friendly staff, comfortable ride..."

Positiv: "Flugpersonal war sehr nett und hervorragend."
Negativ: "Flug hatte 1std Verspätung"

Positiv: "All crew I interacted with was great, friendly, and helpful."
Negativ: "Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good."

Positiv: "Boarding was very efficient"
Negativ: "Losing my luggage after checking it at the gate when volunteers were needed."

Positiv: "Für ein kurztripp nach Paris alles super"

Positiv: "The crew was very nice and helpful."
Negativ: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. Plus I didn't get my baggage at the end."

Positiv: "Boarding sevece was very nice and helpful Thanks so much"

Negativ: "Meal choice missing kosher non-gluten combination."

Positiv: "Seats were comfortable, but the sliding action, instead of recline, took getting used to. Food was very good. Snacks available on demand, along with drinks. Complimentary wine with meal was also quite good. Entertainment system was first rate with plenty of options for TV. movies, music, games, etc..."
Negativ: "Sitting in the middle two seats in the center of the 777 left me stuck for most of the flight. Got up only once. Wife's feet and ankles were swollen by the end of the flight. Not enough legroom to move much during the flight and not enough aisle space to get around with the plane so full. Have made flights twice as long on the 747 and were able to get up and walk."

Positiv: "I am a 70 year old woman with reduced mobility. The flight attendants made sure that I was given an aisle seat and they helped me find a seat with two empty ones next to me. The crew could not have been kinder."
Negativ: "There is nothing I did not like."

Positiv: "the staff was very friendly and offered a large selection of drinks"
Negativ: "The flight was delayed nearly one hour"

Positiv: "Late"
Negativ: "Late"

Positiv: "Alles war in Ordnung"

Positiv: "Das Flugpersonal war nett, das Essen war gut"
Negativ: "der Flug war nicht pünktlich: leider 70 Minuten Verspätung"

Positiv: "Der Flug war pünktlich. Alles was ok."

Positiv: "Alles soweit super gelaufen Check in, boarding, Abflug.... Verpflegung war richtig top Personal super gut gelaunt...."
Negativ: "Das Flugzeug war sowas von dermaßen kalt, das man auf jeden Fall, warme Sachen greifbar haben sollte, war aber auch der einzigste Minuspunkt"

Positiv: "Spacious cabin, clean and bright. Attentive crew offering snacks and a drink for an hour flight."
Negativ: "Although incoming plane arrived late, flight home arrived 20 minutes early."

Positiv: "Friendly crew, clear information about the delay"
Negativ: "Chaotic boarding process at CDG and my seat was broken"

Negativ: "Getränkeservice mäßig"

Positiv: "Alles war im Ordnung,die Crew sehr nett und zuvorkommend..gute Filme an Bord und ausreichend Platz zum Schlafen.Das war wirklich Business Class.."
Negativ: "Leider 2 Stunden Verspätung wegen technischer Mängel am Flugzeug.. Hier auch wieder kleine Sauberkeitsmängel..zum Beispiel an der Leselampe..die Toilettenanzahl zu wenig und die zweite wurde auch noch von den Economy Fluggästen benutzt,man bekam auch nicht genügend Getränke(Wasser),zwischendurch wurde nichts weiter angeboten.."

Positiv: "Der Flug dauerte nicht lange,das Checkin klappte gut und die Crew war auch zuvorkommend und nett."
Negativ: "Wir waren über den älteren Zustand der Flugzeuge enttäuscht.Die gesamte Innenausstattung war sehr unmodern und alt,teilweise sogar abgenutzt und schmutzig..für eine staatliche Gesellschaft hätten wir eher Lufthansa Standard erwartet..ausserdem war dieser Flug kein Business sondern Economy mit einem frei gelassenem Sitzplatz.."

Positiv: "should let first board passenger in rear rows and not everybody together."

Positiv: "Food was surprisingly plentiful and good. Crew was friendly and helpful. Movie selections were adequate."
Negativ: "The leg room between seats was non-existant. I'm only average height and it was terribly cramped. For a taller person it would be torture."

Negativ: "Broken old school entertainment system Cold mediocre food Crew di not come through with drinks or water between food serving"

Positiv: "Left on time arrived a bit early"
Negativ: "Small plane, tight seats and limited leg room. But the flight is only 26 minutes."

Positiv: "Overbooked our flight and we had to wait for everyone to board until we were confirmed we could go"
Negativ: "Overbooking"

Positiv: "We have 2 hours delay on boarding time and further 2hours delay after boarding waiting for refuelling. Yet no compensation given . If we lateach for boarding , we will missed the flight but flight delay we dint get our money back. Not fair !"
Negativ: "Delay for hours"

Positiv: "The confort of the Business area, wide seat, spacious bathroom, great options of entertainment. The food is excellent."
Negativ: "Perfect"

Positiv: "Snacks on a budget flight was a pleasant surprise."
Negativ: "Boarding time was long especially the walk from the boarding desk to the flight."

Positiv: "I liked that there was a bit more space, larger seats and only two seats (instead of 3) along both sides of the plane. The blankets and pillows were nicer than economy, and the service was impeccable, friendly and attentive. The cabin was quiet, and I was able to sleep most of the flight ,probably because I was exhausted and it was a night flight."
Negativ: "We paid 370 euros to upgrade and for that amount, I wouldn't do it again. The seat comfort wasn't much better than economy, the food was exactly the same as economy -- terrible, especially because we were flying from Brazil to Paris -- so the only thing you're getting is a bit more space and less people. The movie selection was tired - or at least not my cup of tea."

Positiv: "Departure and arrival were on time."
Negativ: "The chair is very tiring Very tight space between chairs The food cold and wrapping was wet with water !!!! No entairtaiment movies for almost six hours."