Liked: very smooth check-in and boarding So-so: older(?) airplane, no on-board entertainment
The chicken curry in economy was ok. The rest of the experience was and continues to be a true nightmare. I was scheduled to take flight DL73 from Amsterdam to Atlanta, having purchased a Delta Premium Select seat - to try for a change, as I had most recently flown the same route in Delta One. However, KLM and agents dressed in Delta uniforms put me in wrong lines to check in and check my luggage, the KLM agent badge said “trainee” and they had me waiting 35 minutes before a more experienced agent came over and finally said “oh of course he is all clear, including the covid test document” and information that I also provided physically and on both the Delta app and the KLM app. The more senior KLM agent apologized and said that my bags would make flight DL73 and I would also make the flight so long as I ran to the gate. I did just this, and despite multiple other passengers being escorted in front of me through security and customs, I ran very fast and was at gate E22 in Schiphol at 11:15, well before the departure time of 11:40 (plane actually departed at 11:44), and certainly over 15 minutes prior to departure/door close - being there 25 minutes before departure. Nonetheless, the gate agent literally saw me and said “Mr. (my name), we just closed the gate.” I was shocked but the same agent said that I would have “no problem” getting on board DL75 at 1pm, including in a Delta Premium Select seat, for which I had paid along with being a Platinum frequent flyer. She told me to wipe the sweat off myself, take a deep breath and that “transfers” at Schiphol would handle and confirm this new flight and details for me. I then stood in a mile long line at gate T6, where KLM and Delta transfers were supposedly being processed. At the same time, I called Delta twice, each for about 35-45 minutes, and Delta said they could not help me, and to speak with KLM. This was also a rude surprise as Delta and KLM used to work together much more smoothly. It was also a lie as I later found out that the Delta Globalist team can help in this situation. An hour later, I made it through the transfers line only to be told that KLM could do nothing other than sell me an entirely new ticket! I then called Delta again, and finally a woman named Alexa (Alexis perhaps) - I think - finally listened to and reviewed my information. She deeply apologized and said that KLM simply listed me as a “no show” which is infuriating and inaccurate. She apologized again and asked to speak jointly with someone at KLM (at Schiphol) because apparently no one at Schiphol actually works with or understands Delta even though these flights were operated by Delta and many individuals wore Delta uniforms. I have flown that route many times as well with no issues whatsoever, but this was a true disgrace for Delta and KLM. The Delta globalist team / Alexa asked to speak to the KLM gate agent. Thus as it was then 12:30pm, I had to run to gate E24 to continue trying to get on board the 1pm flight and put the Delta team in touch with a KLM agent. Finally, at gate E24, the same gate agent from the earlier flight (DL73/gate E22) said, “Mr. (my name), I think your bags are waiting by the plane but I don’t think I can get you or them on this flight either.” I was shocked again, but Alexa and I spoke via speaker phone on my cell phone with the gate agent and a team of 4-5 others that appeared to be with KLM or Delta at the gate based on their uniforms. They finally somehow managed to get me on board, but refused to seat me in the open Delta One seat or the four open Delta Premium Select seats, instead placing me in economy, oddly which the Delta website and app still do not show, instead showing that both flights DL73 and DL75 are still in my itinerary. I am utterly disappointed, shocked and amazed at the level of poor treatment, not to mention why would Delta - and the FAA not have this information clarified in their systems? My luggage still shows as being at Schiphol airport, and my seat was far worse than the mediocre Premium Select seat for which I paid, as the flight attendant spilled cola on me and laughed with other passengers around me about Delta platinum and Diamond status for some reason, apparently unaware that I am a platinum flyer. My Delta app and the website continue to show both flights (from yesterday) in my itinerary as if I am somehow going to fly one of those flights now(?), which is even more confusing. It also clearly shows that despite being Delta Premium Select, a seat for me was “not assigned,” which makes no sense. This was by far the worst experience I have had with Delta and my opinion of Delta went from almost 5 stars to about 1.5 stars due to these unfortunate and awful events.
Me and my son are first time travelers! And we had a AWESOME flight!
Positiv: "it's the second time delta breaks my checked bag"
Negativ: "it's the second time delta breaks my checked bag. They need more care with the bags"
Positiv: "Definitely pick comfort plus on this flight if you can. You can walk around a lot more on this flight compared to other flights. Food was really good! Recommend the overnight flights...."
Negativ: "More leg room would have been nice..."
Positiv: "The staff at Delta are always friendly and helpful and they were able to squeeze me onto a very full flight."
Negativ: "It felt like the flight attendant had a long day. Chairs weren't super comfortable."
Positiv: "All good."
Positiv: "Good on flight entertainment"
Negativ: "Tried to select my seat 2 weeks out from flight. Was told by multiple delta employees I can only change at the gate. Was unable to change seat and ended up getting downgraded to middle seat middle row. Rude flight staff that barked at the passengers"
Positiv: "Entertainment was good and there was a choice of food."
Negativ: "The crew sucked."
Negativ: "The flight scheduled was 1 hour 30 minutes late"
Negativ: "Ich hatte für meine Mutter und mich das Ticket zusammen gebucht jedoch haben wir keine Sitze nebeneinander bekommen. Nicht schlimm aber schon ärgerlich wenn das nicht von der Airline aus klappt und die Leute nicht Sitze tauschen wollen"
Positiv: "Toller Service"
Positiv: "Issac was amazing!! Best flight attendant I’ve had in years."
Negativ: "Nothing. My experience was fantastic."
Positiv: "Each employee on the plane was nice."
Negativ: "Mehr Verpflegung mit Getränken wäre schön gewesen, aber an sich alles ok."
Positiv: "I loved Craig on our flight he made it a hilarious and fun experience! And he needs a raise!"
Negativ: "The seat was a bit uncomfortable, and boarding was slow. To be expected I assume for anything not first class."
Negativ: "90 minutes on the taxiway is not what you want"
Positiv: "The food and drinks on this Delta flight was much better than when I flew with them years ago. I was pleasantly surprised. Good entertainment too. Saw two movies I missed in the theaters..."
Negativ: "The legroom was decent, but I couldn't get comfortable. Pillow or no pillow, the headrest just felt wrong."
Positiv: "The kind staff"
Negativ: "Dirty bathroom on flight from Toronto Ontario to Atlanta. Smelled like urine."
Negativ: "Got a stiff neck cause the seat would not go back. Makes it difficult to see the entertainment with my progressive lenses"
Positiv: "Free messaging during flight was REALLY nice!!! Smooth flight, early arrival, good coffee, variety of drinks, entertainment system worked very well and fast."
Negativ: "Seat bottom cushion was not comfortable, also I think my seat was broken as any time I leaned forward it returned to upright position. Food was good but need more snack for a long haul flight. Needed more drink offers between meals."
Negativ: "Wir hatten uns für den teureren Direktflug entschieden - dieser wurde zweimal geändert, letztendlich hatten wir einen Stop in Orlando und sind viel früher losgeflogen als ursprünglich geplant - was zur Folge hatte, dass die Kids quasi nicht geschlafen haben weil wir mitten in der Nacht ankamen und zu allem Überfluss wurden unsere Sitzplätze geändert - in die Reihe vor dem Notausgang, an der sich nicht mal die Lehne zurückstellen lässt... also extrem wenig Platz wenn der Vordermann seine zurückstellt..."
Positiv: "Alle Flüge pünktlich, nettes Personal an Board, Essen gut, gerne wieder"
Negativ: "Left 30 minutes late from SLC."
Positiv: "Timely, clean"
Negativ: "A little chaotic at boarding time"
Positiv: "The leg room in comfort+ was nice."
Negativ: "I didn't like how the cabin temperature was freezing cold. My wife and I were wearing long pants and sweaters and were still freezing. We asked the flight attendants twice for blankets and each time they said no. I know they had extra blankets but for some reason they did not give us one. I thought that sitting in comfort+ they'd at least give us the comfort of a blanket but I guess not... Oh well."
Negativ: "The monitors kept on freezing"
Positiv: "The crew was great, the plane didnt have any extras and the headrest didnt have the adjustable flaps."
Negativ: "Lack of charging outlet and no headrest screen for entertainment."
Positiv: "Giid free sandwixh. Very good entertainment system. Good seats."
Positiv: "Der Flug fand immerhin statt"
Negativ: "Der Flug startete mit 4 Stunden Verspätung, die sich im halbstündige m Rhythmus ohne Angabe von Gründen aufbauten. Erst nach massiven Beschwerden mehrerer Kunden gab es schließlich ein Fläschchen Wasser."
Negativ: "Step stairs, no help getting up or down. You should use a Laeger plane and a jet bridge. It was awful down and up and down stairs, then walking across the tarmac, not sanded,NOT SHOVELED. Have you gone mad?"
Positiv: "Everything was fine other then seating assignment"
Negativ: "I was traveling with wife but was not able to seat with her. I was stuck in the middle of 2 of the worlds biggest plus sized people. Armrest was a constant struggle. Willing to pay more next time to avoid hassle."
Negativ: "Langes warten für fliegen , Kamikaze Check in,"
Positiv: "Freundliche Service"
Negativ: "Flugzeug ist über die Jahre gekommen (Alt)"
Negativ: "Due to the earthquakes, the film festival I was going to was cancelled. Ten days prior to the flight I called AeroMexico to cancel and they said there would be a cancellation penalty, which was fine. When I tried to redeem my credit, they said there was also an additional "No-show fee" even though I called to cancel 10 days prior, which left a total of $70 credit after all their penalties. I called and emailed to complain but they did nothing but pass me to someone else who was equally unhelpful. I will never fly AeroMexico for any reason in the future."
Positiv: "The gate agents were gruff, but helpful. Stewards were super friendly."
Negativ: "Even though I had picked out two seats together, they had us separated. Very thankfully they put us back together after the fact - that was wonderful & appreciated. But entertainment system also didn’t work, and as always, seats are disgustingly uncomfortable. Also odd that they made us check bags with so many empty overhead bins."
Positiv: "Very comfortable and great crew."
Negativ: "No check in to Minsk from Paris"
Positiv: "Fast and comfortable"
Negativ: "No tv but understanding"
Positiv: "For a short flight, they gave it drinks and snacks."
Positiv: "The boarding process was smooth, friendly staff."
Positiv: "Crew was courtesy"
Negativ: "1hour delay from departing LAX runway - not good"
Positiv: "Flight was delayed for over 6 hours. Not an ideal way to spend the day."
Positiv: "Crew was very good and nice on the flight"
Negativ: "Flight terminal was changed about 30 to 45 minutes before boarding Flight was delayed due to AC problem Configuration of the plane was terrible. Little leg room but the windows did not align with the seats so a window was shared with two rows making it challenging to open or close a window without disturbing the passenger in the other row with whom the window is being shared. No charging outlets in the terminal or on the plane. Plane had no food to offer for purchase. Expected better from Delta."
Positiv: "Overall good flight."
Dear Sir, The flight was delayed for 2 hours. After 2 hours the flight was cancelled and KLM was trying to transfer us to another flights. Unfortunately there is no flight to Manchester which led us to cancel our flight booking with KLM and rebook with Qatar airways to catch the flight same day. Regards Amjad Juma
Super Crew / Great Entertainment System
Muy buen servicio al cliente
Es gab einen Snack und gute Getränke. Besser Service als bei manch anderer Airline
Dreamliner was comfortable and entertainment system good
Baggage drop-off könnte schneller sein, die FlugbegleiterInnen könnten freundlicher sein
Positiv: "Nice crew, good food."
Negativ: "Both bathroom were not working in business class area."
Positiv: "Everything works and quick to get to destination."
Positiv: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Negativ: "Flight was delayed, had to run to my next connection flight."
Positiv: "Planes were on time and connections made."
Negativ: "One bag delayed as not put on flight and food could be better."
Positiv: "Customer care was super supportive"
Negativ: "Inflight sandwiches"
Negativ: "Fix the damn KIOSKS at Vienna!"
Negativ: "Das ich jetzt noch nicht in nRennes bin sondern in Amsterdam hängen geblieben bin."
Positiv: "Top sympathische Crew"
Positiv: "Die Crew war nett."
Negativ: "Die Kabinenklimatisierung hat man nicht in den Griff gekriegt. In dem Bereich wo wir saßen war es sehr kalt und zügig, so dass wir und trotz mehrerer Decken erkältet haben. In anderen Bereichen haben sich die Gäste über zu hohe Temperaturen beschwert."
Negativ: "Die Lauf Wege sind zu lang aus Amsterdam."
Positiv: "Freundliche und aufmerksame Crew."
Negativ: "Sitze in der Business Class etwas durchgesessen."
Negativ: "Too hot inside the aircraft"
Positiv: "Service, entertainment and comfort - all very good. Really enjoyed the extra legroom in comparison with other airlines."
Negativ: "Just the AC was way too cold and they are not providing any blankets nor pillows"
Positiv: "The service crew was very nice"
Negativ: "Entertainment was broken so no movies etc. No pillows and no blankets because they ran out. Freaking cold during the flight. No vegetarian meal nor snacks."
Negativ: "Es war gute service im Flug. Ich fliege wieder mit KLM."
Negativ: "Stornieren des Flugs. Keiner fühlt sich zuständig und der Kunde wird mit Arbeit und Kosten allein gelassen"
Positiv: "The flight crew was so friendly and the food was really good."
Negativ: "They left my bag off the plane. Ridiculous."
Negativ: "It was a connection flight from Manchester via AMS to HAJ. Transfer time in Amsterdam (offered by KLM) just 1 hr - so my baggage hasn't arrived in HAJ, at least one day delay! At airport HAJ I've heard that's usual that baggage can't arrive in one our! So I didn't understand why this flight was offered by KLM!"
Positiv: "was a standard flight, in a standard quality - nothing bad"
Positiv: "Nice aircraft"
Negativ: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
Positiv: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Negativ: "The earphones could have worked!"
Positiv: "The flight was smooth, the service was friendly, and the food with plentiful."
Negativ: "Too much activity in the cabin during the flight."
Negativ: "alles gut"
Positiv: "Seating is tight. The crew was great !"
Negativ: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
Positiv: "On time and friendly crew"
Negativ: "Boarding needs improvement"
Positiv: "pünktlicher Flug Sehr nettes Personal Gute Verpflegung"
Positiv: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
Positiv: "Unterhaltungsprogramm guter Service"
Negativ: "schon besser im Flieger gegessen"
Positiv: "Nice people and good service"
Negativ: "Not much"
Positiv: "Flight crew very nice"
Negativ: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Positiv: "The crew was efficient. Flight left on time. Food and wine served."
Negativ: "No entertainment."
Positiv: "Das Flugpersonal war freundlich, sehr aufmerksam und fürsorglich. Es gab genug zu trinken und gute Auswahl. Über eine Kleinigkeit zu essen freute ich mich auch sehr. Es war ein entspannter, angenehmer Flug. Danke vielmals."
Negativ: "Dass der Flug sich verspätet hat, hat mich persönlich nicht sehr gestört. Wenn aber jemand danach weiter fahren muss, oder einen Termin deshalb verpasst, könnte etwas nervig sein."
Positiv: "Board-Crew war sehr nett und das Essen + Getränke war natürlich auch sehr gut."
Negativ: "Leider muss man sagen dass das Boarding zu lange gedauert hat und manche Probleme mit dem Anschlussflug hatten. Noch dazu kummt dass mindestens 5 oder 6 Personen ihren Koffer nicht mehr bekommen haben unteranderem auch eine Freundin von mir was natürlich sehr ärgerlich ist."
Negativ: "Didn’t happen."
Positiv: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Negativ: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Positiv: "Arrived Early!"
Negativ: "Left Late :-)"
Positiv: "I got some rest"
Negativ: "unable to charge my phone or watch movies"
I was charged €60 to check in a bag on this ticket. It was not a cheap ticket! Outrageous!
es gibt noch nicht mal mehr ein Getränk
Unterstützung für Rollstuhlfahrer prima !
Check-in Zürich: Rollstuhl war angemeldet, aber selbst auf Nachfrage fühlte sich niemand zuständig. Erst am Gate kam Unterstützung, aber da war es ja auch unvermeidlich (!?) Helsinki und Tromsö war vorbildlich!
Typischer inner-europäischer flug. Frühstück in der Business Class sehr rudimentär
Wir flogen Business Class Langstrecke auf dem A350. Das Bett ist etwas kurz und geht sehr spitz an den Füßen zu. Die bestellte Obstplatte war schwach.
I love love this airline. The crew was awesome; so friendly, professional, and playful. The seats were comfy & very clean. Great entertainment selection and the Complimentary wine was most appreciated! 3 thumbs up 👍🏽👍🏽👍🏽
Best flight I’ve ever been on!!
As I said, very nice and pleasant flight, neatly perfect. I will consider Finnair for sure again when I travel to Europe next time.
Negativ: "A better breakfast..."
Negativ: "Customer service"
Positiv: "The connection was way too tight."
Negativ: "Hel-LAX flight was ok. LAX and connecting flight were bad, slow and delayed frequently."
Positiv: "Freundlicher, korrekter Service. Gute Information zum Stand der Reparatur und zu den Anschlussflügen in Helsinki. Effizientes Boarding. Beim Aussteigen, wurde uns noch mitgeteilt, dass unser Anschlussflug doch wartet."
Negativ: "Defekt am Fahrwerk musste untersucht und anschliessend repariert werden. Dies führte zu etwas mehr als einer Stunde Abgangsverspätung. Anschlussflug in Helsinki wurde zuerst als verpasst angezeigt."
Positiv: "Crew was amazing, service was super attentive. Plane was new with plenty of space. P"
Negativ: "Really exceeded my expectations for a short haul flight. Kudos to Aeroflot!"
Positiv: "Pünktlich, Freundlich, organisiert."
Negativ: "Kopfhörerbuchse leider defekt"
Positiv: "Flight as such was good and smooth"
Negativ: "Better food, but nowadays unless you fly on business or first you are doomed and cramped beyond belief, any improvement comes at a price"
Positiv: "Pünktlich, kurzer Transit in HEL"
Positiv: "Pünktlich, kurzer Transit in HEL"
Positiv: "am Gate von Eco comfort auf Business upgegradet worden, was kann man da noch bekritteln ..."
Negativ: "Stewardess hat wohl das Gate-Upgrade mitbekommen, auf Hauptgang "vergessen", zwei Gin Tonics geordert, der zweitere bestand nur mehr aus Gin - im Unterschied zur äußerst charmanten, bemühten und zuvorkommenden Stewardess bei meinem Reisepartner im Nebengang"
Positiv: "schnelles Boarding, pünktlicher Start, Blueberry-Juice top"
Negativ: "gibt es auf so ner Kurzstrecke nichts zu meckern, sogar Duty-Free Verkauf - ist man auf der Kurzstrecke gar nicht mehr gewohnt"
Positiv: "it was on time"
Negativ: "it was a poor food choice again."
Positiv: "clean planes, timely service, nice flight attendants"
Negativ: "no power outlets narrow selection of juices/water on the plane"
Negativ: "Horrible complimentary food quality in economy class. Not enough options to purchase food/snack."
Negativ: "So eingepfercht hab ich noch nie gesessen. Grauenhaft."
Positiv: "Sehr angenehme und bemühte Crew - wirklich super!"
Negativ: "1 Deutscher Film im Angebot"
Negativ: "I hurt my knee. The legroom is too small."
Positiv: "Freundliche FB, aber unerfahren"
Negativ: "2,5 Stunden Verspätung. Crew lässt anytime die Eco Pate in die Business. Nach unseren Jacken durften wir bei Landung suchen. Es gab kein Feuchttuch beim Start. Catering war ungenießbar. Es gab zum Salat Nicoles (ohne Thunfisch und Ei) noch nicht einmal Brot. Meine eigentliche Auswahl war bereits ausverkauft. Nur ein Film auf Deutsch!"
Positiv: "Enge, unbequeme Sitze"
Positiv: "Full Flat Sitze, viel Platz bei Einzelsitzen, freundliches und aufmerksames Personal."
Negativ: "Nice crew. Basic services. Early arrival."
Negativ: "Plane was late taking off and almost missed my next connection. Due to landing late my luggage did not make it on make it on my flight. However the airline delivered to my place the following morning. It was not an inconvenience to me as the baggage was delivered in a timely fashion. Thank you Finnair!"
Positiv: "The airplane is great. So much leg space!"
Positiv: "problemloser, schneller check in und schnelles boarding. Ruhiger Flug - überpünktlich..."
Positiv: "If you picked the wrong line then check in took 40 minutes, arrive early!"
Positiv: "Flug hatte 30 min Verspätung aber das kann passieren . Pilot hat sehr niedliches deutsch gesprochen und sich sehr nett entschuldigt . Habe daher Zug verpasst nach hamburg und damit Abend Termin . Hatte am service Gate gefragt , ob ich direkt auf den Flug nach hamburg tauschen kann - es gab freie Plätze und ich hätte einen für 622 Euro kaufen können. Warum muss das anders sein als beim Zug ? Fliegen ist wie Zug fahren . Ich habe auch mein Ticket (79 Euro ) mit der dB für eine Bearbeitungsgebühr von 19 Euro tauschen können .. und die was nicht schuld und hat einen schlechten Ruf ;) gerne flexibler werden wenn Flexibilität von Passagieren erwartet wird . Danke , dass sie das ausrichten .. viele Grüße"
Negativ: "Wenig essen wenig platz wenig alkohol an board ...."
Negativ: "long waiting time in the bus before the flight"
Positiv: "All is satisified."
Positiv: "Everyone was polite and helpful and did everything to make flight comfortable"
Negativ: "Plane tiny and not very comfortable, but the flight time is pretty short so it is not bad overall"
Negativ: "The 40 min layover between SVO-HEL and HEL-JFK required security check and walking approx. 30-gate distance. It was well organized, but still straining."
Positiv: "Flight was delayed, and I ended up staying in hotel and spending the while next day traveling. It was very unfortunate, I lost 24 hours. But the hotel was nice."
Positiv: "Headset did not work properly overall it was great"
Negativ: "Headset receptacle did not work properly I could only hear in left ear"
Positiv: "The staff were thoughtful and kind. They checked on us and offered snacks and water very regularly. My favorite, though, was that the captain took the time to alert us to the sights out the window. We had closed the shades at the request of the attendants and would have missed the beauty of Greenland had he not alerted us to peak out. I appreciate that!"
Positiv: "Arriving safe."
Negativ: "We sat in the plane for 7.5 hours before moving. Airline provided no extra food though served what was meant to be breakfast before landing in the evening. Then they had not even coffee before actually landing. The vegetarian breakfast that was served in the evening had one dry pita bread with two slices of cucumbers and tomatoes, very lousy. Finnair has had that for years. If you order lacto-ovo meal, you get a vegan breakfast, a very low quality one. Why? I paid about $1500 for the flight and would like some service, too."
Positiv: "Great crew, very helpful and kind. Helped me stow my banjo in a closet instead of under the plane wich really was great because of its value to me...great food and entertainment options made the trip fly by...hah....kinda freaked out by the whole black glove thing but maybe it's sexy, not sure."
Negativ: "The weird on board shopping thing."
Positiv: "Everything well organized"
Positiv: "It is misleading to review this as finnair flight. Not relevant"
Positiv: "This flight was co-shared by British airways. After our horrible flight from San Diego to London, we decided to upgrade our returning flight from London to San Diego to a economy plus premier. This time the plane seems newer and recently refurbished. The seat can recline more, with lump bar support and nice foot/leg rest. It has a bit more legroom. The cabin is nice and new with large view touchscreen TV for each seat. Gluten free meal was good, I'm just glad they finally boarded the plane with my GF meal (after repeated unsuccessful attempts). The service was great, our BA attendants were polite and attentive."
Food and crew were amazing. Seat confer as well. I wish the plane was newer, looked a bit dated plus the entertainment screens were malfunctioning pretty often
Habe flug verpasst, Anschluss von Brest war zu knapp (30') mit 10' Verspätung v Start
Poor communication from boarding staff, airport staff not a clue. Communication on board was un decipherable and airline lost baggage.
Negativ: "They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size"
Positiv: "Nette Crew, Privatsphäre und leckeres Catering"
Negativ: "Nur süße Snacks, nichts salziges"
Positiv: "Freundlichkeit des Personals"
Negativ: "Die Bestuhlung der Business Class in der Boeing 777 ist unbequem. Es gibt wenig Ablagemöglichkeiten. Die Anordnung ist 2-3-2, und die Fensterplätze und der mittlere Sitz hat keinen Zugang zum Gang. Man muss bei diesen Sitzen die Nachbarn belästigen. Finde ich gelinde gesagt suboptimal."
Negativ: "First class bathroom could have been cleaner and wider - very narrow, hard to maneuver"
Positiv: "Crew was good, seat was not, it was freezing cold and one little blanket was inadequate!"
Negativ: "Provide another blanket when needed, was wearing shorts and a short sleeve shirt."
Positiv: "Mit einer Ausnahme war die Crew wenig motiviert"
Positiv: "The crew was very helpful in all respects."
Negativ: "Not getting everyone standing in line to board one hour and 10 minutes before scheduled departure."
Negativ: "Crew forced me to change my upgraded comfort seat to accommodate a 12 year old who they knew was going to be airsick. So I spent the first half of the flight next to a vomiting girl. Only after I asked to file a complaint, they allowed me one of two empty seats in premium. Terrible customer service."
Positiv: "Entire trip was easy and comfortable."
Negativ: "Sehr laut! Eng gestuhlt"
Negativ: "Excelente aerolínea"
Negativ: "4 Stunden Wartezeit am Flughafen leider zu lang:("
Positiv: "Intranet wifi meant I could watch entertainment on my iPad"
Negativ: "Seats are very uncomfortable"
Negativ: "I have never been in a situation were a flight has been delayed due to the co-pilot suffering a knee injury prior to take off. A request for a doctor on board after an hour or so and then having to leave the plane and then re-board after about 40 minutes was quite bizarre."
Positiv: "Food was ok."
Negativ: "Very little room in economy class. For a 6'1" person, it's impossible to get comfortable."
Negativ: "Flug kommt Mitten in der Nacht in Paris an. Da die Verbindung zum Anschlussgate noch geschlossen war, mussten wir formal nach Frankreich einreisen um zum Gate nach München zu kommen. Dort darf man sich im ungeheiztem Gate noch mindestens 2 Stunden die Zeit vetreiben."
Positiv: "Die Crew war nett"
Negativ: "Sitze waren sehr verschlissen, bzw. funtionierten teilweise nicht. Bordunterhaltung war nur auf einem Monitor möglich der andere Monitor funktionierte nicht."
Positiv: "Nette Besatzung, Kleiigjeit zum Essen und Trinken"
Negativ: "Sehr wenig Platz, wenig zum Essen"
Positiv: "I was given a great seat and the food was OK- not the Air France food of 5 years ago but still good"
Negativ: "I didn't really use the in flight entertainment - the usual movies, tv etc"
Positiv: "The plain was ok, the crew really nice and attentive. The only “problem” would be the food, mostly for the breakfast that was awful."
Positiv: "Quick and efficient not lying more to say or critique."
Negativ: "Coffee and a bread roll as a snack??"
Positiv: "Liked the transfer"
Positiv: "Flight attendant Ms. Sophie Picard made every extra effort to try to find a meal when they had run out of Business Class meals. She made up for the uncomfortable seating in Business Class."
Negativ: "Business class seating on the AirBus 318 is very cramped."
Positiv: "Flug war kurz, dennoch gab es Getränke. Das war super!"
Positiv: "Flugpersonal war außerordentlich aufmerksam und freundlich. Der Flug mehr als entspannt. Auch das Essen war super!"
Positiv: "Alle ok, Personal freundlich zuvorkommend"
Negativ: "kleiner Snack mit Kaffee, alles gut für den kurzen Flug."
Positiv: "On time."
Negativ: "Did not seat together passengers, although booked and checked in at the same time."
Positiv: "Great food (Economy class). Good Service"
Negativ: "Not enough bathrooms on Economy class area due to aircraft design."
Positiv: "Food was good and again, staff were friendly and professional. Flight was on time and efficient dis-embark mentioned."
Negativ: "Slight issue with headphone connection, was not the only passenger."
Positiv: "We flew with our special needs child without requesting any particular accommodations except for gluten free meals. The gate staff and flight crew identified him and allowed us special bordering that facilitated the process. That act of kindness is a rare experience on our part. Thank you Air France staff!"
Positiv: "Good seat width Great movie selection Great food and drinks Nice and large A380"
Negativ: "The interface of the screens seemed old Need to anticipate the needs of the customer better For example, they brought me my special meal first, but I had to wait 30 minutes later to get a drink to accompany it. The food was getting old. Did not see any newspaper/periodical selection. That would have been nice."
Negativ: "1/ the transfer crew needed 50 mn to enter my son’s visa number in her computer and she almost let us miss our flight 2/ we were separated (party of 3, my son being 5 YEARS OLD) - how can they allow a boarding and expecting my 5 year old to do a 10 hours flight BY HIMSELF???? 3/ no kids menus, even if I had ordered it before 4/ food in general was very mediocre 5/ crew was unprofessional and they acted bored"
Negativ: "Canceled flight—absolutely no notification. Convoluted rebooking in whcuhbhey lies to us about what flights we were actually on. Spent a couple hours at Delta rebooking our trip. Lost prepaid night at hotel and dinner eaecatuon plus day of vacation."
Positiv: "Boarding for BUsiness class was fine. Seating was cramped."
Negativ: "As I said in my rating, seating was cramped. Food was mediocre. Crew was pleasant."
Positiv: "The flight had a delayed of 2 hours due a system issue, but the flight was comfortable, and the airplane was clean."
Negativ: "I didn't like the check in, the personnel there were not so friendly and had discrepancies. We were a group of 6, and 2 of us were able to drop the bag in the check in. But the others were told that needed to wait 30 mins."
Negativ: "Crew not only lacked sensibility to understand the purpose of an emotional support dog but kept harassing me about the dog being tied to my seat. At some point a flight attendant even tried to touch my dog, invading my personal space. When the dog rightfully acted defensive trying to protect me, the crew member started threatening me that he would have the dog sent to cargo, the last thing a person with an emotional support pet wants to hear. Extreme lack of professionalism."
Positiv: "Yelling, cheering and literally rolling in the aisle made for a really annoying flight"
Negativ: "Infusions bad behavior. Also, flight number was changed and AF. Was understaffed to handle questions on squirrelly luggage check."
Negativ: "CDG is a monster. The distances are long . The signage is poor and when I asked for directions the diirections I got were wrong."
Positiv: "Flight landed 15min ahead of schedule. Good seating (29C in 777-300 ER), Good choice on entertainment program, also in german language."
Negativ: "Ordered meal not available (ok, AF staff was on strike)"
Positiv: "Während des Nachtflugs war es ziemlich kalt in der Kabine. Aber es gab eine Decke und ein Kissen. Das war gut! Leider wenig Deutsche Inhalte auf den Entertainment Bildschirmen am Vordersitz. Sonst alles super!"
Positiv: "In cabin crew was attentive and friendly. Food was good and came at good times. Middle bathroom on Airbus 380 was big and comfy."
Negativ: "Boarding was not too well organized and I followed Security's direction who put me in wrong line and I wasn't able to board with my priority group. Sitting in exit row with no floor storage so this delay made it hard to find overhead storage above my seat. (Grrrr) Entertainment system didn't work which made the flight feel LOOONG. (They offered an in-flight credit, but I'd paid for premium exit row seat and had to choose between moving to working system in crowded middle seat or keep premium, exit seat. I decided to have them move me to a seat with a working entertainment system, which were available and they'd offered, but never happened.) When I got home, I discovered the gift I purchased with in-flight credit and my own money wasn't the one I'd requested from Duty Free catalog so now I have to figure out how to solve this problem. (COULDN'T GET IT RIGHT.) Premium exit row seat was narrow, due to in-seat tray table & entertainment system, but seatbelt mounts and thinly padded seat made it even more uncomfortable on a long flight."
Positiv: "Das Flugpersonal, alle nette französische Damen, mit viel Charm und Erfahrung, könnten uns überzeugen, Air France hat das gewisse etwas!"
Negativ: "Fast eine Stunde Verspätung..."
Positiv: "Super Betreuung, nette Und aufmerksame Flugbegleiter."
Negativ: "Die Sitze waren etwas ausgeleiert. Die fehlende Anpassung der Rückenlehne an individuelle Bedürfnisse sollte eigentlich Standard sein, aber außer einer unberechenbaren Massagefunktion in diesem A-380 Fehlanzeige."
Our flight had turbulence so se did not get a beverage service. The pilot and flight attendants spoke at levels where we could understand what they were saying and they were very informative.
Heathrow Airport wheelchair service continues to be a disappointment, full of delays and frustration at every level...A+ to the people interfacing with the people trying to help, but F- for the setup and organization, causing customer disappointment Unfortunately the Entertainment system was down and never worked the whole time...that was disappointing, but the rest of the service was excellent.
Crew worked well despite being short staffed. Not a fan of pretzels
Check in was horrible in Miami. The woman was rude and not helpful with the questions. There was nothing to like at the check in and there were really slow even for First class passenger like me.
Positiv: "Quick flight"
Positiv: "Flight crew were nice"
Negativ: "More spacing between people"
Positiv: "Crew were very helpful"
Negativ: "I have an injury so I paid extra for 'extra leg room" but there's a wall between economy and business class so very little legroom. My leg was hurting a lot and the flight attendants had to find me a different seat because I could not stay there for 5 hours. I wouldn't have paid extra for this seat."
Positiv: "Nothing I was traveling with my to kids and I ask if they can please provide me the setting for us together and they told us they can’t do it. I end up doing it by my self this is not good and didn’t get the help I need"
Negativ: "Overall I didn’t like this flight at all"
Positiv: "Overall is a good flight"
Positiv: "Crew was good!!!"
Negativ: "Food in first class had pretty much no taste."
Positiv: "CREW WAS GREAT AT BOARDING GATE AND IN FLIGHT."
Negativ: "LEFT 30 MIN LATE, DUE TO CONNECTING FLIGHT."
Negativ: "WiFi did not work. One seat had broken infotainment and one seat did not recline."
Negativ: "kleines Frühstück für umsonst"
Positiv: "Comfortable seat"
Negativ: "Umm, maybe a tv in the headrest"
Positiv: "Gratis Upgrade in die First bekommen - eigene Suite!"
Negativ: "alles gut"
Positiv: "Included beverage"
Negativ: "No headphones"
Positiv: "Everything was perfect"
Negativ: "Baggage was not that faster but was still okay Although improvements will be great"
Positiv: "Das bordprogramm filmauswahl"
Negativ: "Vom Einchecken übers umsteigen war alles schlecht organisiert Und am Ende ging auch noch mein Gepäck verloren!"
Positiv: "Sehr nette crew"
Negativ: "Crew kannte die Maschine nicht, Fluggäste wurden gratis umgesetzt"
Positiv: "Könnten einen früheren Flug finden"
Negativ: "Leider nicht den gleichen Status bekommen"
Positiv: "Flugzeug war ein altes Flugzeug meine ich. Durchdas es nicht voll besetzt war hatte ich einen 3er Sitz für mich alleine. Super Besatzung wirkte auf mich gestresst ganzes Team war auch untereinander nicht harmonisch. Bordunterhaltung gabs nur in Oben alle 3 bis Sitzreihen einen TV dort konnte man Film schauen, nicht nach eigener Wahl. Sonst konnte man Film und Unterhaltung im Händy oder schauen Tablet herunterladen.Brauchst einfach gute Batterien dafür es gab keine Auflade Möglichkeiten, nur am Airport."
Negativ: "Besatzung Bordunterhaltung Verpflegung,alles mit Kartongschachteln wurdest nicht gefragt was du willst. Wurde einfach wauf den Klapptisch hingeknallt. Alles in allem sonst ruhig sauber und in Ordnung."
Positiv: "Dass ich sogar einen Kaffe und einkleiner Snack in Form von kleienem Keks bekam. Ich war vorbereitet, dass ich nichts erhalte.Hatte etwas zu Essen dabei. Freundliches Personal Bordunterhaltung nur bezahlbar und übers Laptop oder Handy Hatte Auflade Möglichkeiten beim vorder Sitz.."
Negativ: "The first flight was canceled, kayak did not even bother to contact me"
Negativ: "Nothing problem. Excellent flight ✈️"
Positiv: "The staff was very cheerful and helpful !"
Negativ: "The food could be better"
Positiv: "Flying internationally is civilized even in coach. There is more legroom, the food and drink carts come by several times, and there are blankets and pillows for everyone. I think all cross country non stop domestic US flights should have the same coach amenities as trans Atlantic flights."
Negativ: "The seats aren’t the comfiest on the 757. They are kind of stiff. But there is more legroom on international flights."
Negativ: "Keine Boarungerhaltung, unfreundliches Personal, grosse Verspätungen und enge Sitze. Und dies alles für Interkontinentalraketen Flügen. Alles schlecht bei American Airlines. Nie mehr."
Positiv: "Flugpersonal war freundlich und aufmerksam. Leider sind beide Flüge verspätet abgeflogen."
Negativ: "Essen war sehr gut. Sitzplätze gemütlich mit genug Platz für Beine."
Positiv: "Business class is wonderful"
Negativ: "Bathroom floor was full of pee."
Positiv: "The staff was great, luckily an pretty empty flight"
Negativ: "The food in coach is a disgrace. It’s terrible a few $$ More and it would actually be have way decent"
Positiv: "Alle waren aufmerksam, auf dem Flug selbst lief alles reibungslos."
Negativ: "Der Flug hatte 30 Minuten Verspätung und mein Koffer traf mit einem eheren Flieger ein und stand deshalb relativ unbeaufsichtigt in der Gegend rum."
Positiv: "For this flight I was seated in first class (I scheduled it this way; it wasn't due to a last minute upgrade) and the flight attendant was very personable and attentive :-) Service was wonderful and the meal was great! Of course, the flight attendant made sure to keep our beverages topped off as needed. It was a wonderful experience"
Negativ: "The boarding process for just about any airline is nearly identical. It always seems like it takes longer to board than expected even if, in reality, it's not an unreasonable amount of time. The only think I didn't care for was that overhead storage in the area I was sitting was just about full by the time I was seated which meant that I had to store my carry on a few rows behind where I sat. This meant that during off-boarding I needed to go against the flow of people to get back to my carry on. All in all, it was a minor inconvenience."
Negativ: "Im Prinzip war der Flug in time gelandet. Aber dann 40 Minuten gewartet bis ein Gate frei ist. Danach ewiges warten auf den Koffer. Sehr schlechter Service, keine Informationen."
Positiv: "my seat assignment"
Negativ: "wish the crews were more pleasant. some were pretty rude to some passengers"
Positiv: "On time, crew was helpful and kind, entertainment options were vast."
Positiv: "Flug Personal war OK aber für sitze waren sehr klein und musste Arm gegen Arm mit Sitznachbarn fliegen. (Unsere Maschine war ein Boeing 787)."
Negativ: "Essen war auch nicht sehr gut."
Positiv: "The flight attendants were very quick with requests. Food was good."
Negativ: "As always economy could use more leg room. I guess that’s always a complaint unless you spend a small upgrade for better seats."
Positiv: "sehr gutes Essen und Unterhaltungsprogramm."
Negativ: "Sitze waren ok,"
Negativ: "Eine uralte Maschine mit wenigen zentralen Monitoren für die Bordunterhaltung"
Positiv: "The food seemed better this flight. Service was laid back and friendly."
Negativ: "The flight's departure was pushed by 45 minutes but we didn't board until an hour after the initial scheduled time and then stayed on the plane for another hour and a half. The flight left almost three hours after it was scheduled to depart. I've only experienced such flight delays with AA."
Positiv: "Crew did the best they could considering the situation."
Negativ: "There were multiple delays, leaving half my flight with missed connections in Phoenix."
Positiv: "Fast service, wonderful crew"
Negativ: "Our seats couldn't recline. It was such a long flight and sleep was difficult in a sitting position."
Positiv: "We had plenty of space. Wine, beer and food was tasty and complimentary. Mark, our flight attendant, was very friendly and learned our kids names."
Negativ: "Great flight!"
Positiv: "The flight attendants were incredibly attentive"
Positiv: "The crews were very kind to young people."
Positiv: "Flugpersonal war super. Es gab häufig Essen und Trinken"
Negativ: "Leider ist das Flugzeug mit einer Verspätung von knapp einer Stunde losgeflogen."
Positiv: "- Departure and arrival ahead of schedule - Great entertainment system and choices"
Negativ: "- Rather uncomfortable seats and minimal leg room for a 5'11'' / 180 lbs passenger - Flight attendants were superficial (continuously overlooked / ignored me on the service cycles), I was seated on the window."
Positiv: "My neighbor."
Negativ: "We sat on the tarmac for over an hour for no apparent reason."