I like Turkish Airlines. Pearson airport, that's a different story
It took almost an hour for the check baggage to be unloaded at the final destination. This caused me to miss the only domestic flight to my final destination.
Turkish Airways setzt Standards, im positiven Sinn! 😊
Unterhaltung könnte besser sein
Positiv: "Hallo ich habe bezahl über meine Kreditkarte Flugticket trsbzon München leider haben sie geld genommen aber nicht bestätigt über Email oder SMS weil sie mich immer geschreiben das ist mit die Karte Problem also hab das wegen andere flug gebucht möchte die geld zurück danke für Bearbeitung soyygit iveta.."
Negativ: "Bestätigung fehlen"
Negativ: "Beinfreiheit hätte etwas mehr sein dürfen."
Positiv: "Wir waren mit dem Service an Bord und auch am Flughafen rundum zufrieden. Begeistert waren wir von dem Essen an Bord."
Positiv: "Nette Crew, gutes Essen"
Positiv: "THY has premum service compared to the other flight companies"
Negativ: "Bording at Atataturk airport was only weak point. It was directed by boarding assistants to leave our seating places at our gate and they performed additional passport and boarding pass control. We stayed in line for 20 minutes and after that it was allowed to take our seat at gate again."
Positiv: "Sehr gut"
Negativ: "Alles ok"
Positiv: "Sitzabstand in der Economy ist gut. Essen ist gut. Sehr schönes Holzspielzeug für die Kleinen. Staralliance Lounge (wenn man Zugang hat) macht die Reise nach Istanbul wert."
Negativ: "Ätzende 5 Stunden Aufenthalt im Flughafen Istanbul... Nix zu tun, nichts zu sehen. Kein Spielplatz für Kinder (ausser in der Gold-Class Lounge). Boarding auf dem Rollfeld und über die Treppe sollte bei Linienfliegern nicht sein. Häufige mutwillige Zerstörung meiner Rimowa Aluminumkoffer durch das Bodenpersonal: Dellen, Löcher, Kratzer (was zu langen Auseinandersetzungen nachträglich führt)."
Positiv: "Turkish got us on board although our incoming flight was delayed."
Negativ: "Food of poor quality and possibly unhygienic as I developed tummy problems."
Positiv: "-Flight staff -Flight entertainment"
Negativ: "-Last hour gate change -Parking lot instead of gate (both in Wien and Istanbul) -The answer of counter person about the crowdness"
Positiv: "Personal war sehr bemüht und nett alles gut soweit! Gegenüber andere Airlines purer Luxus!"
Negativ: "Mussten auf den babygurt hinweisen und warten und auf den kinderwagen 15min warten. Sonst gut!"
Positiv: "Sehr angenehmer Flug, trotz kurzer Flugstrecke bestes Unterhaltungsprogramm sowie Verpflegung !"
Positiv: "The planets and stars we're aligned to provide an optimal trip. Price was a huge determinant for me...$800 RT Houston to Delhi just can't be beat. And, their arrival time into Delhi is so early (5: 20 am) that customs and immigration is a breeze."
Negativ: "All good."
Negativ: "Mannschaft ok, Technik veraltet"
Negativ: "10 Stunden Verspätung in Entebbe, 2 Anschlussflüge in Istanbul verpasst! Crew von Entebbe desinteressiert und muffig.Keine Entschuldigung und Entschädigung!! Crew nach Stuttgart besser und freundlicher. In Stuttgart Ankunft 23.15 anstatt 13.55. Beide Maschinen veraltet, Unterhaltungstechnik von Entebbe funktioniert gar nicht, kein Bemühen der Besatzung, auch Bordtechnik im Airbus nach Stuttgart völlig veraltet! Keine Weiterempfehlung!"
Positiv: "Leider war mein fernsehrbildschirm beschädigt"
Positiv: "Flugpersonal hilfsbereit, Essen gut!"
Negativ: "ENGE SITZE, Unterhaltungs-Angebot an meinem Sitz relativ instabil (stürzte zweimal ab), außerdem keine Fluginfos zu sehen, da Bildschirm zu schmal... Zwei Ausstiegs-Treppen wären hilfreich gewesen, saß ganz hinten. Boarding könnte schneller gehen, wenn man die Sitzreihen aufteilen würde nach Reihen."
Positiv: "Flugpersonal hilfsbereit, Essen nicht so gut (Nudeln mit viel Sahne-Pamp - arme Vegetarier!"
Negativ: "Enge Sitze - Und: ZU VIEL WERBUNG AUF DEM BILDSCHIRM!!! NERVIG!!! Auch der LEGO-Film ist zu laut und nervt irgendwann - warum machen das nicht mehr die Stewardessen? Dann kann man schauen oder NICHT, wenn man das ganze schon kennt! Zwei Ausstiegs-Treppen wären hilfreich gewesen, saß ganz hinten."
Positiv: "Crew were so patient"
Negativ: "During the delay we had to wait inside the cabin and it was too hot:( children got mad:/"
Positiv: "Crew was very kind"
Negativ: "Food was terrible. Far from what usually TK is expected to offer on an short international flight"
Positiv: "Das Essen war gut. Bequeme Sitze und gute Beinfreiheit."
Positiv: "Turkish airlines gibt sich Mühe, in Economy an Business Class Standards heran zu kommen. Rosen auf der Toilette, Speisekarte, viele Filme und Musik zur Auswahl... Leider bleibt der Platz aber doch eingeengt, und die Sitze eng. Aber der Preis ist gut! Ich kann Türkisch Airlines nur empfehlen."
Negativ: "Leider war kein mobiler Boarding Pass möglich."
Positiv: "Only the stewardesses very helpful and professional"
Negativ: "The seats"
Positiv: "Das Flugpersonal war wie immer sehr lieb und hilfsbereit Das essen schmeckte ganz gut Die sitze waren komfortabel Der flieger war noch in einem ganz guten zustand"
Negativ: "Das einzige problem war, dass ich zwischen zwei ungepflegten und unfreundlichen männern sitzen musste und 2 stunden lang mundgeruch ertragen musste. Konnte meinen sitz nicht ändern da der flieger voll war.."
Positiv: "Sehr Gut"
Negativ: "Sehr gut"
Positiv: "Toouch screen yeaaa :-)"
Negativ: "Kein beanstandung"
Positiv: "Crew sehr bemüht, höflich und zuvorkommend. Sogar ein warmes Frühstück wird serviert - es gibt allerdings keine Auswahlmöglichkeit aber alles bestens."
Positiv: "Der Flug war sehr angenehm, so wie man sich das wünscht. Das Essen war wie immer sehr lecker und schön frisch. Die Besatzung war immer zur Verfügung."
Negativ: "Die Sitzen waren bequem jedoch die Fuß halte Vorrichtungen haben etwas gestört."
Negativ: "Flug war wahrscheinlich überbucht und konnte nicht einchecken! Unglaubliche Frechheit!!!"
Positiv: "Flottes Boarding, gutes Essen, gute Auswahl an Getränken"
Negativ: "Sitz 1D hat keine Staumöglichkeit oberhalb des Sitzes, man muss weiter weg verstauen"
Positiv: "Insgesamt sehr angenehmer Flug"
Negativ: "Von 4 Flügen waren ABSOLUT ALLE Flüge überbucht und es war nicht sicher das man mitfliegt! Zudem musste deshalb im Zwischenflughafen jedesmal der Checkin aufgesucht werden (OHNE zu wissen ob man weitekommt) und wegen Verspätung der ersten Maschine war ein rechtzeitiges erreichen des zweiten Fluges ohne massives vordrängeln in den langen Warteschlangen gar nicht möglich! Der Anschlussflug konnte nur durch eine sehr sportliche Leistung (Langes Rennnen) erreicht werden"
Positiv: "Insgesamt sehr angenehmer Flug"
Negativ: "Von 4 Flügen waren ABSOLUT ALLE Flüge überbucht und es war nicht sicher das man mitfliegt! Zudem musste deshalb im Zwischenflughafen jedesmal der Checkin aufgesucht werden (OHNE zu wissen ob man weitekommt) und wegen Verspätung der ersten Maschine war ein rechtzeitiges erreichen des zweiten Fluges ohne massives vordrängeln in den langen Warteschlangen gar nicht möglich! Der Anschlussflug konnte nur durch eine sehr sportliche Leistung (Langes Rennnen) erreicht werden"
Positiv: "Gutes Essen"
Negativ: "Verspätete Ankunft"
Positiv: "Gustes Essen, Pünktlich"
Positiv: "All the flight attendants were very nice and helpful. The food was pretty good. The movie selection helped the flight go by quickly."
Negativ: "Das Essen war sehr gut und der sitzkomfort sehr gut"
Negativ: "Pilot needs to learn how to land"
Positiv: "75 Minuten Verspätung beim Start und dann noch mal 60 Rotieren über Istanbul. Zur "Belohnung" dann kein Flugsteig sondern nochmal 15 Minuten im total überfüllten Bus!"
Negativ: "Essen okay, aber weit unter Turkish Airlines Standard."
Positiv: "It went all ok except the space between rows"
Negativ: "Slow service by crew and space between seats"
A crew member was very rude and forced us to check in our carry on although we were sitting on row 7 we explained that we didn't have any checked in bags and did this so we could speed up our exit. He was very rude and grabbed our luggage's and tagged them to be checked in and said everyone has to check them in there is not space on the plane. As soon as we got on the plane we could see all the available overhead space and multiple people behind us with luggage's that were bigger than ours brought them on the plane. The fact that he was so rude really made the flight experience horrible. His attitude felt like he singled us out and just wanted to ruin our day which he did.
Negativ: "15 Minuten Verspätung"
Positiv: "Boarding and deplaning was done three rows at a time. It worked great."
Positiv: "The flight was on time. Excellent in-flight device. I would definitely recommend Aero Mexico to any potential patrons."
Positiv: "The seats were comfortable; however, I have always had great luck with the Aeromexico crew."
Negativ: "The boarding process was not well executed; I know this also involves the airport. They called the various groups to board and then we stood in the ramp, closely packed, for about 20 minutes before they started loading the plane. Also, for the flight, most every seat was filled. Given the concerns regarding the Covid-19 pandemic, the close placement of passengers was concerning."
Positiv: "Aeromexico is one of my favorite airlines. I like everything overall."
Negativ: "Honestly, in most airlines I have had traveled, there is a small thing to improve. The arm rests are very a uncomfortable."
Positiv: "Comfortable plane"
Negativ: "At the airport, the sign at the counter never said Managua flight so I almost missed it since I didn't understand the espanol message."
Positiv: "The seat was very comfortable the service was terrible the flight attendant helped the attendants in coach before taking care of the 3 passengers in first it was disrespectful the peanuts were horrible and the wine was terrible"
Negativ: "Do you really want a list?"
Positiv: "Everything went according to schedule, staff was suoee friendly and helpful."
Negativ: "Not enough leg room"
Positiv: "The personal tv"
Negativ: "Better service on taking our carry one with us"
Positiv: "The service was great!"
Negativ: "The flight got delayed 5h. This is my only complain."
Positiv: "Great cabin service from Ruben"
Negativ: "Pretty basic food offering"
Positiv: "Early arrival."
Negativ: "Boarding process."
Positiv: "Crew members are great and always willing to help"
Negativ: "Seats could be more comfortable"
Positiv: "I liked the little sandwich and coffee. It’s nice to get food on such a short flight."
Negativ: "Hardly any leg room. If the person in front of you reclines their seat, it feels like they are sitting in your lap. No entertainment."
Negativ: "Ich habe eine minute zu spaet gekommen und die Flug war schon zu. Keine flexibilitat fuer ein Frequent Travel, den remote bus hat gerade den Passagieren nach Flug. Keine angebot zu mir bringen mit andere bus oder fahrzeug."
Negativ: "I lost days without my luggage and.trying to get it!!!"
Negativ: "Not being able to choose an aisle seat made the flight uncomfortable for me and my neighbors"
Positiv: "I had 3 Seats and slept most of the flight. The flight attendants were helpful and friendly."
Negativ: "Nothing not to like. It’s was a good flight my bags got here I got here."
Positiv: "On time. Good entertainment"
Negativ: "Food too salty"
Positiv: "Being served a delicious glass of orange juice during taxi to takeoff."
Negativ: "Entertainment center was broken on my friends and my seats and Classe Premier was full so we couldn’t move. Sandwich was “bacon” but there was almost nothing in between white bread."
Positiv: "The movies"
Negativ: "Los asientos pequenos"
Positiv: "Very comfortable and clean lots of selections for entertainment"
Negativ: "The boarding delay and having to go from terminal to bus and then Wait again and thenwalk with your bag up the stairs onto the plane"
Positiv: "Alles in allem ein sehr angenehmer Flug in einem modernen Flugzeug mit einer großen Auswahl an Bordunterhaltung. Pünktlich und freundlich. Auch alkoholische Getränke inkludiert (was in Amerika schon lange nicht mehr Standard ist)."
Negativ: "Das Essen war nur mäßig."
Negativ: "There was plenty of overhead space on the plane when I boarded yet i was forced to check my bag at the gate. Delayed me by at least 15 mins."
Negativ: "Was late 2 hours"
Negativ: "i have a 15 hour layover and was told i would need to collect my bag, but in mexico city they just said it would beon the next flight. praying it is."
Negativ: "How crowded it was and how much they charge for luggagr"
Positiv: "The crew were very attentive. I welcomed the unexpected food. They warned ahead of time of a full flight for people to check in carry on's at no charge. Can't beat the entertainment. Had a blast with the movie selection. Definitely I'm coming back to fly with Aeromexico."
Negativ: "The long line/wait to check in my bags and the erroneous information about the weight of the luggage I was allowed which ended up in me paying excess weight . But since my ticket was very inexpensive; it compensated for that. Otherwise, I will be a bit upset. Please check on more non-stop flight from Bay Area California to MX City."
Negativ: "Flights were delayed a couple of times."
Negativ: "Delayed hours, both on my flight to Managua and from Managua. Going through customs and having to pick up your luggage and the go back through security is annoying. What do they think has changed since the last security check? The seats are small if you have long legs. The food is not good, but I guess what airline's is?"
Positiv: "Food offered on our flight"
Negativ: "No one knew where our gate was because the monitors only said terminal C. The gate was not mentioned until 30 mins before our flight. We didn’t like how we had to take a bus which they packed us up like sardines to take us to go up to our plane. Our plane seats had no leg room whatsoever and it became more crammed when the person in front of you put their seat back."
Negativ: "Having to check in my carry-on because the plane is full. Lost a meeting because I had to wait for my bag at my final destination."
Positiv: "The crew on this flight was amazing."
Negativ: "The seats, my Gawd...felt like I was sitting on marbles. And this priority board issue. Why say you have priority boarding and be the third zone???"
Negativ: "Terrible service. Food was terrible. Only a croissant for breakfast"
Positiv: "Die Flugbegleiter waren aufmerksam und freundlich."
Negativ: "Leider war das Essen sehr schlecht, zudem waren die Fenster nicht steuerbar."
Positiv: "Das Personal war sehe aufmerksam und freundlich."
Negativ: "Das Hähnchen sah sehr eklig aus, die Pasta war fad."
Positiv: "Das Personal war nett und aufmerksam und hat immer geschaut, ob ich noch etwas möchte. Es gab Kekse als Snack."
Negativ: "Leider war das Frühstück nicht wirklich angemessen für die Business Class. Geschmacklich war es nichts. Es ist, wenn man den Platz verlassen will, sehr eng in der Business Class, der Sitz an sich ist gut."
Negativ: "Our flight was cancelled and we received no help. They kept referring us to other departments for assistance and i have wasted hours on the phone trying to get a refund for a service they did not provide."
Negativ: "Them sending us an email two and a half months after we made the reservation to change the outgoing flight causing us to have a six hour leftover."
Positiv: "On time and smooth boarding"
Positiv: "Again, great service."
Negativ: "I was not able to connect to the WiFi."
Positiv: "The food was ok and the shows they put on the tv were good."
Negativ: "This does not only apply to Aeroméxico, but the seating in airplanes are too narrow and uncomfortable."
Negativ: "Crew members are rude, flight was delayed and no one informed us."
Positiv: "While in board the entire cute was great."
Negativ: "While checking in I had a horrible experience with "manager" Abel he was rude , uneducated , sarcastic ,ignorant and not professional at all. I had to pay for a bag I had checked in online and had no charges at the time and when I arrived at airport he/she would not listen to me and only kept saying "new policy" was implemented on the day I was traveling . Which I thought was very unfair and should have been told day I checked in online. When I asked for his name and poof of policy , he said very ignorant I don't have to give you that information! So do you wanna travel or not? Pay the $25 fee !! And when I told him he was rude and ignorant he threaten me with calling security!! Not taking in consideration he had 4 other angry passengers on the side waiting to pay a made up policy ."
Unable to use my device wish they’d have tv access instead I’m not computer savvy
I liked the way the staff solved my lodging and transportation problem, since my original flight was cancelled. There should be some way to get or request upgrades to business class, since I am a large person and I was located in the middle of two large people, so the space was limited
The movies won’t playback but the flight was on time and smooth!
Negativ: "Flight was delayed due to weather, understandable. We deplaned. This was the first short 1.5 hour leg of an international flight. It seemed clear that we would not make our connecting flights, which messes everything up with covid tests, quarantine, and all the many restrictions that airlines have insisted without thinking about the consequences. I tried to share my concern with the agent at American Airlines, knowing that it would probably be better to rebook and start all over for the following week or something. But his limited perspective, condescending attitude, and egotistical control behavior would not listen to me and was only concerned with getting me to the first stop 1.5 hours away. 7hrs later, stuck on that same plane which rerouted and refueled, I am now stuck in a city for 2 days since I had to rebook and start all over for missing my international connecting flight. Still have 20+ more hours of flying to go and nowhere closer to my destination. Hotel, rental, and new covid tests are all at my expense. Just wish American Airlines staff would listen and help, but if you don't shut up and comply to their every demand, they will ban you and ruin your life forever."
Negativ: "Flight was totally full... At least everyone had a mask on American does not space seats like Delta does I will be taking Delta whenever possible"
Positiv: "The Crew was amazing The seat was not comfortable at all Had a broken back rest"
Negativ: "Fix the seat Broken back rest aren’t comfortable"
Positiv: "On time, good boarding process."
Negativ: "Plane was very delayed, Crew seemed very inexperienced, and the plane had a maintenance issue after boarding as well. Overall, this was a very poor experience."
Negativ: "Waiting for luggage"
Positiv: "Crew was nice. Boarding and deplaning was quick. Flight was on time"
Negativ: "WiFi was super slow"
Negativ: "kleines Frühstück für umsonst"
Positiv: "Did good job"
Negativ: "Bigger seats in economy"
Positiv: "The entertainment"
Negativ: "The passengers won’t stop talking in middle sleep, especially the teens."
Positiv: "Gratis Upgrade in die First bekommen - eigene Suite!"
Negativ: "alles gut"
Positiv: "Included beverage"
Negativ: "No headphones"
Positiv: "On time, kind crew"
Negativ: "Bigger seats"
Positiv: "Crew really helpful and efficient super fast boarding"
Positiv: "Das bordprogramm filmauswahl"
Negativ: "Vom Einchecken übers umsteigen war alles schlecht organisiert Und am Ende ging auch noch mein Gepäck verloren!"
Positiv: "Sehr nette crew"
Negativ: "Crew kannte die Maschine nicht, Fluggäste wurden gratis umgesetzt"
Positiv: "Könnten einen früheren Flug finden"
Negativ: "Leider nicht den gleichen Status bekommen"
Negativ: "Gate changed 4 times...late boarding and even later departure 2 hours. Put us on a small plane and then do maintenance. not cool."
Positiv: "Flugzeug war ein altes Flugzeug meine ich. Durchdas es nicht voll besetzt war hatte ich einen 3er Sitz für mich alleine. Super Besatzung wirkte auf mich gestresst ganzes Team war auch untereinander nicht harmonisch. Bordunterhaltung gabs nur in Oben alle 3 bis Sitzreihen einen TV dort konnte man Film schauen, nicht nach eigener Wahl. Sonst konnte man Film und Unterhaltung im Händy oder schauen Tablet herunterladen.Brauchst einfach gute Batterien dafür es gab keine Auflade Möglichkeiten, nur am Airport."
Negativ: "Besatzung Bordunterhaltung Verpflegung,alles mit Kartongschachteln wurdest nicht gefragt was du willst. Wurde einfach wauf den Klapptisch hingeknallt. Alles in allem sonst ruhig sauber und in Ordnung."
Positiv: "Dass ich sogar einen Kaffe und einkleiner Snack in Form von kleienem Keks bekam. Ich war vorbereitet, dass ich nichts erhalte.Hatte etwas zu Essen dabei. Freundliches Personal Bordunterhaltung nur bezahlbar und übers Laptop oder Handy Hatte Auflade Möglichkeiten beim vorder Sitz.."
Positiv: "On-time departure and arrival, friendly ground staff and flight attendant"
Positiv: "The flight was good. Takeoff and landing were great. Service in flight great."
Negativ: "The online safety show didn’t work. They started it several times, then did it in Edson. The overhead reading lights flashed on and off periodically making me a bit concerned about the electricals. Our main piece of luggage was sent on a different flight. It took us over an hour to locate that had happened. We waited at the distribution point. We got one Piecebut not the other. After all we’re taken from the belt we went in search and found it."
Negativ: "Overseas flight and the seats were so tiny. I literally have bruises on my legs on the sides and on my knees from being crammed into the seat in front of me. I'm 73" tall and I couldn't even lower my tray all the way to set food and drink on it."
Negativ: "The seat in front of me reclined so far that the guy in that seat had his head less than a foot from my face and my knees were being smashed by his seat. Very painful."
Negativ: "Keine Boarungerhaltung, unfreundliches Personal, grosse Verspätungen und enge Sitze. Und dies alles für Interkontinentalraketen Flügen. Alles schlecht bei American Airlines. Nie mehr."
Positiv: "Made it closer to home. Bulkhead seats space useful when traveling with infant."
Negativ: "Flight Delays. Riding a bus to the plane is outdated. Older 767 airplane. Crew did not seem friendly."
Positiv: "Flugpersonal war freundlich und aufmerksam. Leider sind beide Flüge verspätet abgeflogen."
Negativ: "Essen war sehr gut. Sitzplätze gemütlich mit genug Platz für Beine."
Positiv: "Flight Crew were professional and accommodating throughout the trip."
Negativ: "AA should inform customers via its App when they are the carrier for another airline. That way, one would know which terminal at LHR to go to. Check in was not good as there was no staff to assist or even an information kiosk in the immediate area. Had to go looking for one with all my luggage; they were having a group 'chat'. Then, instead of being helpful when asked to change seats, commenced to quiz me about why and what I did during my trip."
Positiv: "The staff was great, luckily an pretty empty flight"
Negativ: "The food in coach is a disgrace. It’s terrible a few $$ More and it would actually be have way decent"
Positiv: "Announcements clear pleasant staff decent food"
Negativ: "All was well"
Positiv: "Alle waren aufmerksam, auf dem Flug selbst lief alles reibungslos."
Negativ: "Der Flug hatte 30 Minuten Verspätung und mein Koffer traf mit einem eheren Flieger ein und stand deshalb relativ unbeaufsichtigt in der Gegend rum."
Positiv: "An elderly lady sitting next to me with a broken arm.....was approached by the flight attendant and the flight attendant was so considerate that she took the lady to the empty seat in first class!!! I noticed this kind gesture and noted it to the flight attendant. She told me sometimes folks get upset asking why they did not get the upgrade! It amazes me....I always think if that were my mother how would I want to be treated!!! CUDOS to this Flight attendant....Thank you AA for making this gesture and God Bless you all!"
Negativ: "Surprise....American Airlines no longer food nor one bag free! Well if you can stomach the not even a snack nor one bag...then Fly AA so not so bad after all. But Gate agents, baggage handlers, pilots and flight attendants take away any negatives whatsoever! Great work AA."
Positiv: "the staff was great from check in at the airport until I landed"
Negativ: "I wish the snacks were heathy like dried fruit and nuts"
Negativ: "Im Prinzip war der Flug in time gelandet. Aber dann 40 Minuten gewartet bis ein Gate frei ist. Danach ewiges warten auf den Koffer. Sehr schlechter Service, keine Informationen."
Positiv: "Pro: Those darn cookies are the bomb. Coffee was on point."
Negativ: "Cons: The leg room was as bad as spirit. I was struggling for a while with my bag, and none of the flight attendants thought to help. Flight attendants ran into me a few times waking me up, and I wake up apologizing not them. Also, so darn painfully cold in the back of the cabin."
Negativ: "The crew looked very bored."
Negativ: "3rd flight in two weeks suck sitting next to a morbidly obese person. They should be forced to purchase two seats."
Positiv: "Flug Personal war OK aber für sitze waren sehr klein und musste Arm gegen Arm mit Sitznachbarn fliegen. (Unsere Maschine war ein Boeing 787)."
Negativ: "Essen war auch nicht sehr gut."
Positiv: "Snow ruined flight. Crew was great."
Negativ: "No entertainment with this flight. Cookies good."
Positiv: "I wish I had caught his name, but our flight attendant was extremely kind and provided great service. Even came through the cabin prior to landing to thank everyone."
Positiv: "The free movies that are provided with the normal boarding passes is a huge plus that definitely comes in handy for longer flights. The staff did handle the delays very professionally and offered to help in any way possible"
Negativ: "The flight received multiple displays before the plane landed then once it had landed it took the crew over an hour to decide that it was broken and that we would need to relocate to another plane."
Positiv: "Flight was smooth. Service was perfect"
Negativ: "Boarding process is horrible, too many groups, not logical at all. Little space, aisle is so narrow..."
Positiv: "sehr gutes Essen und Unterhaltungsprogramm."
Negativ: "Sitze waren ok,"
Negativ: "Eine uralte Maschine mit wenigen zentralen Monitoren für die Bordunterhaltung"
Positiv: "Everyone was quick"
Negativ: "Small seats"
Positiv: "Online boarding passes a great idea"
Negativ: "Don't like to pay extra to reserve seats. Seating is overcrowded - poor leg room."
I had smooth check in process and boarding.
Crew was fantastic but the TV was not working. Bummer.
+ Es war ein angenehmer Flug trotz Verspätung. - Die Toiletten waren gehen Ende des Fluges absolut ekelerregend aufgrund von Unfähigkeit mancher Fluggäste anständig auf die Toilette zu gehen.
Positiv: "Die meisten Crew Mitglieder waren nett"
Negativ: "2-4-2 Sitzreihen"
Positiv: "The flight was okay."
Negativ: "- I had to pay extra for lunch and (alcoholic) drinks. - The pasta was overpriced and tasted like nothing - At the destination we had to wait for 35mins in the plane, before we could get out."
Positiv: "The customer service phone number was impossible to get through on in order to take to someone within 24 hours of my flight in order to make my Special Meals request as I have Celiac's Disease. I was unable to make this selection at booking as when you book through a third party like Expedia, which I did, you cannot access the same internal tools required to make that selection. You can ONLY then call once you have checked in before the flight in order to let the airline know of your Special Meal needs. This is not only a terrible policy as it undercuts those who ARE ultimately still buying tickets to their airline, and that the airline is CHOOSING to sell. It provided me with an extremely subpar experience of the airline but left up to the last minute with doubts about my ability to board a 13 he international flight without the reassurance that I would have ANY meals aboard and no other options should that be the case. Right before my flight departed I was reassured that the information we had requested Expedia relay to the airline internally the day before, who we called when we couldn't get through to the airline, WAS able to convey this Special Meal request and I was going to have food on the flight, so I then did not purchase a bunch of snacks in the airport to have as options. The first meal in, no Special Meal was provided and I had to explain then entire situation all over again. They assured me they would figure it out and get me taken care of. However, no one who assisted me conveyed this to anyone else on the flight and every time food was dispersed, same situation. This was stressful and exhausting and the options provided me were modified to be gluten free, such as an entire plate of fruit for my snack, instead of the protein heavy snack everyone else received, because there truly wasn't extra for that type of dietary restriction. This was stressful and I was very hungry on the flight. One of the attendants got me a few chunks of cheese from first class, but otherwise, it wasn't great. I would advise travelers with Special Meal requests NOT to fly with AirCanada."
Positiv: "The crew was amazing. The economic seat (I always prefer to select aisle seat) was OK for me."
Negativ: "I often prefer to take Air Canada flight for the departure to any international cities, because it hardly happened to have any cancelled AC flights during my Air flight dates in my past years trips."
Positiv: "Flight delayed and it was a red-eye."
Negativ: "No delays"
Positiv: "The set was super comfortable"
Negativ: "Everything was excellent"
Negativ: "The flight was late leaving and most of the passengers needed to catch connecting flights, so there was some anxiety as the crew didn't have any information as to whether or not we'd be able to connect."
Positiv: "Guter Service"
Positiv: "Smooth, on-time flight and okay service."
Negativ: "For relatively new aircraft, the comfort of AC’s 787-8 economy seats is not up to par. A frame cross member presses the back of the buttocks, there is minimal lower back support, and no protection from the hands and knees of passengers behind."
Negativ: "fragte man sich leider auf diesem Flug. Keine Monitore mit den Infos zum Flug (wo sind wir, wie lange dauert es noch, etc...) Kannte ich so noch nicht. Bordpersonal war sagen wir mal nicht unfreundlich, mehr aber auch nicht. Höflich, zuvorkommend und aufmerksam ist anders. Der Flug ging von Berlin. Es lag also auf der Hand, dass sehr viele Fluggäste deutsch als ihre Muttersprache haben. Das störte die Flugbegleiterin aber nicht. Sie sprach ein so schnelles und undeutliches Englisch, dass sie nicht bis gar nicht zu verstehen war."
Positiv: "Very roomy, comfortable seat, great service and a pretty decent meal for a two hour flight. The heated nuts are a nice touch."
Negativ: "Few complaints, though the set back screen is certainly small compared to other airlines' offerings in Economy. (Emirates perhaps being the stellar outlier on this account.)"
Positiv: "Meal vouchers, free hotel stay"
Negativ: "Flight delayed - missed connection. Had to spend a night in Canada - it cut my vacation short in Paris by one day and had to re-organize my plans. Never again Air Canad - spoke with some apathetic ticker agents - did not care to listen. No options provided to us, Air canada made up their mind hours before we landed. Missed the connection flight by less than 30mins because of Air Canada shenanigans."
Positiv: "Flight wasn't crowded and it was a quiet flight."
Negativ: "Flight was delayed an hour, but baggage arrived fine."
Positiv: "I hadn’t been on a plane in almost 10 years. People were very helpful at the airports. The plane ride was comfortable. The crew was nice both ways. I would. The price was excellent!"
Positiv: "Alles gut, wie erwartet. Cool, dass Internet im Angebot war."
Negativ: "Klar, die Flieger werden immer enger... aber für die Umwelt ist es schon besser, wenn dafür weniger Flieger starten also beklage ich mich auch nicht so sehr drüber. Am Besten wäre es, wenn es mehr Züge gäbe für solche kurze Strecken."
Negativ: "Onboard entertainment did not work. This 5 hour flight did not even offer a snack. Flight was late to leave, and then sat on the runway for 40 min on arrival. The Captain announced a "10 min wait". This was misleading."
Positiv: "Seat was comfortable, leg room adequate. Crew helpful."
Negativ: "The young child that screamed for the first two hours of the flight. The man in the seat behind me that coughed loudly constantly for 5.5 hours. No sleep on an overnight flight. Gluten free options not available for me and my wife. We tried to book these before the flight but we're not allowed access for this. Flight entertainment system froze and had to be reset, resulting in blank screens for the first 30 minutes or so."
Positiv: "Was on time both take off and reached"
Negativ: "They served frozen food."
Negativ: "Too short period between 2 flights, barely have time to pass the border, almost miss the next flight. No inventory of food."
Positiv: "Das Boarding und die Durchführung waren super. Das Personal sprach Französisch. Nicht alles wurde auf Englisch wiederholt. Getränke wurden NUR EIN MAL angeboten. Essen hat Geld gekostet - nicht gut. United Airlines hat zwar auch essen Gegen Geld angeboten, aber hat mindestens 3 Mal von sich auch Getränke angeboten. Also von sich aus."
Negativ: "Kaum Beinfreiheit. Essen nur gehen Geld."
Positiv: "Our flight was delayed an hour and a half about 18 hours before takeoff which was communicated to us before we got to the airport, so we got to sleep in later. We were unable to make our connecting flight because of the delay, but when we arrived in Toronto I had an email waiting to tell me that they had put us on another flight, which was direct, that would get us home at the same time we had been originally scheduled. The agent that we talked to once we got to Toronto also tried to get us on standby to another flight that would have gotten us home two hours earlier! Also, our bags made it home too after all of the changing! Great service, nice to have a charging station on board and the food was edible."
Negativ: "That there were a lot of delays, but I'm sure that was beyond Air Canada's control as Toronto airport workers were on strike."
Positiv: "Nice trip. Pleasant and comfortable. Nice staff on boar. The food was nice."
Negativ: "The delay before take off, as almost usual."
Negativ: "Gate change but no announcement"
Negativ: "They sold my mom's tix. Didn't let her board. She had to buy new ticket!!! For 1200!!! Terrible experience"
Negativ: "All flights were delayed. makes for a problem to connect to the next flight."
Positiv: "The food was pretty good!"
Negativ: "*The in-flight entertainement required you tonise your own mobile devices, but locks "premium" content (movies) and forces you to install an app to view it - which you can't do once your on the plane and have no wifi. Also, there's no way my iPad would've lasted 7h without a charging port anyways..."
Negativ: "I arrived at the gate and looked at my ticket to see "GTE" where the seat number usually is. I was informed upon arriving at the desk at the gate that that meant Air Canada has also decided to participate in the ridiculous practice of overbooking their flights and that even though I purchased my ticket roughly 8 weeks prior, there was a chance I might miss my flight to my friend's WEDDING. The lady who was working the desk was as unhelpful and dismissive as you could possibly imagine, refusing to look at me and giving me attitude for merely waiting in the area to see if anyone had missed the flight so I could get on. It was surreal; the only way I could describe her incomprehensible behavior would be to say it was as if her boss were right in front of her and she was trying her damnedest to get fired. It was one of those situations where you could tell this miserable, miserable person was enjoying the power trip she was on and doing everything in her power to make me feel helpless and angry. I made my flight, miraculously, but it was the worst customer service experience I have ever had in my life, airport or not."
Negativ: "There were several delays before boarding. The communication was poor, the announcements inaudible and the terminal chaotic. The flight had a lot of young children on it. There was an incredible amount of crying and screaming in the last half hour of the flight."
Positiv: "Dieser kurze Flug verlief schnell und komfortabel. Es gab Internetzugang am Board, der gut funktionierte."
Positiv: "Good boarding time, though the passengers were disorganized. It's not air Canada's fault. Even in the snow, we made good time to the destination."
Negativ: "There was not enough room for many people's carry on items and staff did not help find space. Most of the passengers would not put their small bags under the seats so passengers with big bags had no choice but to give up foot space completely. Carry on limits should be better enforced."
Positiv: "I liked the service crew and flight attendants help. It was amazing to come home safe. I enjoyed my flight."
Negativ: "Nothing at all."
Positiv: "Friendly staff every step of the way. Were always there and were always mindfu of your space."
Negativ: "The woman that I was dealing with before the trip even began was incredibly rude and condescending! Talking down to me the entire time and didn't experience any patience whatsoever. She seeed to not know what she was doing whatsoever and was not helpful in the slightest. This is the woman in the desk leaving Edmonton heading to Calgary"
Positiv: "Boarding in TO was horrific and had to stand more than an hour"
Positiv: "The flight itself was comfortable."
Negativ: "The boarding process was a disorganized and took over an hour. There was a mix of people getting their passports checked and boarding. They never called for general boarding, just eventually started accepting people who got impatient. The entertainment options were the worst I've seen on an international flight in a while."
Positiv: "der sessel ist wie ein altes economy-sessel, das essen ist schöner angerichtet, und es gibt mehr platz"
Negativ: "leider ist die standard-economy-klasse viel enger geworden"
Negativ: "Flight was from FLL to YUL."
Negativ: "Twice now Air Canada has changed flight itineraries into SLC, this time by one day, making a 26 hour layover in Toronto and another time a 48 hour layover by changing the flight by two days."
Positiv: "While I do just like to have my legs fit in the seat, the room makes for a much nicer seven hour flight. The provided iPad setup is good for entertainment and the good is fine."
Negativ: "didnt like the cabin crew attendants. Only 1 I interacted with gave off the impression of friendly. When they canceled the flight, the information they sent to me was inaccurate and during the rescheduling process people were short with me and it took forever. When inquiring about a refund so I could find a faster flight home, they told me they couldnt confirm the amount I might be refunded, but it would be hardly anything. Therefore, forcing me to be almost a day late getting home."
Positiv: "Seats had a decent amount of room."
Negativ: "Aircanada'swe boarding system is again and everyone in later zones just blocks everyone else. Due to issues mentioned on the flight above my husband didn't get his luggage. We are still waiting."
Positiv: "The food is horrible and movies not a lot of selection"
Negativ: "The flight was delayed"
Positiv: "Superb experience all around....comfortable, clean, good entertainment, on-time, good food curteous crew!"
Negativ: "Nothing- we will definitely travel with you again!"
Negativ: "The price was too high for the amount of food you got. The taste could have been better. Wish there were more choices of food."
Negativ: "The flight to Frankfurt was an hour late, so my bags didn't make the next flight to Warsaw"
Positiv: "Screen for each seat with movie and TV options. Seating was comfortable and had adequate space."
Negativ: "Only drinks were offered, no snack. There was food available for purchase, but no snack item provided."
Negativ: "Flight delayed 2 1/2 hours with no credible explanation. Seating changed after booking. Seating space cramped. Plane uncomfortably worm. Excessive penalty for missed flight. Will not fly Air Canada again."
Negativ: "We got a hotel in St. Louis so we'd be plenty early for our morning flight. Got to the airport more than 2 hours early, checked in and waited. They announced over the overhead speakers that our flight was delayed due to mechanical issues. Then delayed again. Then cancelled. We were on the phone with both the airline and priceline ASAP. By "on the phone" I mean "holding for the next available representative...", which was more than an hour wait for both. The airline didn't have another flight they could fit us on until next week. We asked priceline to get us on the next available flight. We held, were disconnected, held, held more, disconnected, held more...until the day was gone. That evening they finally said they booked us on a 6:15 a.m. flight. I asked for an email confirmation and when it didn't arrive several hours later I called back. "Please hold" was the catch phrase of the day. Eventually a rep came on the line and said that we had a 6:15 a.m. flight, gave me the flight number, etc. and said the email would arrive shortly. We went to bed feeling good. We got up at 3 a.m. to get to the airport by 4 a.m. The airline didn't have anything on us. We had two hours to get this straightened out so we weren't TOO worried. "Please hold" When the priceline rep finally came on the phone she said we had reservations and the airline should let us on. Even though it was 5 a.m. now there was a long line at the airport check-in. When we got to the front of the line the guy dug deeper into his system, said he could find our reservation, but that priceline just hadn't purchased the tickets. I told this to the priceline rep on the phone. "Please hold" We watched as our flight left. We spent the day trying to get priceline to get us on a flight, but I was never able to speak to someone able to get us on a flight."
Iberia doesn’t advertise as a low cost flight, yet, everything on board must be bought. They don’t even give you peanuts or water.
Auch hier keinerlei kostenlose Versorgung und viel zu enge Sitzplätze. Schade die Besatzung ist du nett und die Enttäuschung war schon groß. Keine Zeitung oder etwas Musik. Das Angebot muss wieder dazu kommen.
Der Flug war sehr angenehm, schade das es nicht mal ein Gls Wasser umsonst gab. Sie Betreuer bedauerten es auch und wir hatten die Möglichkeit dort etwas. an Getränke und Essen zu kaufen.
Unfortunately lost our luggage on return trip. Hopefully we will get it tomorrow.
Internet in the plane is terrible:((
The service was absolutely terrible, check-in had a line that wrapped around the corner, that took about an hour and a half, boarding began late, our plane was scheduled to depart at 5:10 we didn’t depart till 5:50. The service on the plane was absolutely terrible as well. They had no cabin wifi as advertised, no amenities as in drinks or food/snacks. Only to buy, for a 9 hour international flight! I don’t know how or why American Airlines chose to be partnered with this airline. Wouldn’t it make sense to partner with airlines that provide the same care for their customers/guest? Never again.
There was 1 person from Iberia working the check in gate for a flight of hundreds of people from Chicago to Madrid. Flight left an hour late, making us miss our connecting flight and now have to spend 14 hours in airports. Worst way to start a honeymoon, I will never use this airline again.
Mein Koffer wurde beschädigt und noch keine Rückmeldung
Es wurde mein Koffer beschädigt und bis jetzt noch keine Rückantwort
It was a hassle trying to get our bag tagged all the way to Baltimore but apart from that. Everything was good
War sehr voll und sehr eng. Maschine ohne USB ports :-(
Fast Komplett volle Maschine. Chaos und 10 Minuten Verspätung weil die Genies Kinder von der Warteliste Notausgangssitze gaben ... Man wollte dann ganze Reihen tauschen, da musste ich protestieren. Ich hatte Notausgang gebucht. Eine Toilette hinten ohne Wasser im handwaschbecken ... Wurde in MAD nicht repariert.
Riesige Schlange beim Iberia Check-In in Madrid. Nur 2 Schalter geöffnet. Kein Personal. 2,5 Stunden vor Abflug da gewesen und trotzdem den Flug fast verpasst.
Glück gehabt, statt Iberia Express ist Iberia selber geflogen, mit einer lie flat Business Class. das war sehr angenehm!
Das freundlichste was man sagen kann, ist, dass alles pünktlich war. ansonsten so angenehm wie Busfahren!
Iberia hat eine echte Business Class eingesetzt, mit lie flat Sitzen!
never made this flight, Iberia abandoned us.
Unfreundliches Personal. Schlechter Kundenservice. Erhielt den Platz in letzter Reihe in der Ecke ohne Fenster. Gern hätte ich mir gewünscht dass mir dies am check in Schalter von der Damen gesagt wurden wäre. Da ich unter einer Clausophobie leide, hätte ich noch am Schalter um Umbuchung auf einen anderen Platz gebeten und die Mehrkosten dafür auf mich genommen. Vor das Boardpersonal war unfreundlich und bis überfordert und sagte mir die Maschine ist voll, ich hätte ja online zuvor einen Platz reservieren können. Ok, ich habe dazu gelernt. Auch dass ich so schnell nicht mehr mit Iberia fliegen werde, weil neben all der Tatsachen der Check-In Schalter und die BoardStewardess sehr unfreundlich und nicht kundenorientiert waren. Schade!
unfreundlich, den hintersten Platz in letzter Reihe ohne Fenster ganz in der Ecke bekommen. Für mich mit einer Clausophobie invorstellbar. Bat um einen anderen Platz, wurde genervt darauf hingewiesen, dass ich online hätte einen Platz reservieren können. Ok, ich ging davon aus, wenn so ein besonderer Platz vergeben wird am Flughafen Check in dass man darauf hingewiesen wird. Dann hätte ich noch vor Ort eine Platz gebucht und die Mehrkosten gezahlt. Äusserst unfreundliches Personal. Schade! So schnell nicht wieder mit Iberia!
We got hit with surprise baggage fees because the baggage structure was entirely unclear -- we even looked for how to book bags with Iberia ahead of time. Also, we didn't know that the first flight would be entirely operated by Level. Two flights and neither operated by Iberia. That's fine, but it would have been helpful to know ahead of time.
Die Crew von Iberia war in dem Hinflug und Rückflug sehr unfreundlich. Die wollen einem den Flug nicht schön machen. Sowie ist englisch nicht etwas das man bei Iberia sprechen muss. Wenn man nicht Spanisch spricht wird man nicht gleich behandelt.
Positiv: "upgrade bekommen"
Positiv: "Wir haben wegen ds günstigen preises gebucht und konnten auch 1x gratis umbuchen"
Negativ: "Die Crew hat keinen gesunden menschenverstand, fast schon peinlich"
Positiv: "Der preis war gut"
Negativ: "Die Crew dumm und unflexibel"
Positiv: "alles okay, Wasser gratis"
Positiv: "The flight happened and no incidents on the flight."
Negativ: "Was actually RyanAir. Won't be flying them again. The checkin experience was a nightmare. Only had three very long lines. My line closed when I was almost to the front. When I did talk to someone found out I needed to have my passport validated by another Ryanair person and would have to leave the line. The person checking me in couldn't validate my passport, Really?? At every other airline the checkin person validates your passport."
Negativ: "Bordpersonal sollte eingreifen, wenn kleine Kinder überhaupt nicht zu bändigen sind; Sicherheitsrelevanz"
Positiv: "Awful food selection, small entertainment selection, none of the crew knew how to properly board the plane and left guests waiting in the aisle for over 45 minutes of standing for no reason and then yelled at the passengers that we were 'late' and that the standing passengers were causing the delay of the aircraft! The staff were VERY, VERY rude. I would do yourself a favor and NEVER fly Iberia!"
Negativ: "Everything. They need an entirely new flight crew, new food service, new gate attendants, new baggage check, new ground crew. Just a joke."
Positiv: "They had a great selection of movies, each passenger received a blanket and pillow without having to ask, the crew was friendly and professional, and the takeoff and landing were smooth."
Negativ: "During the reservation process it seemed that the ticket included luggage, and only when I received the ticket I discovered that I had to pay 30 Euro extra, each way, to check in luggage. The ticket was by no means low-cost, so I don't understand why that wasn't included in the price. And the food could have been much better, I really couldn't eat anything and I usually like airline food... :) Thanks!"
Positiv: "The crew was very cordial and professional"
Negativ: "The boarding was crazy. They called group one and met anyone board and the said all other groups. I was In premium economy and wanted my group 2 that I paid extra for. Also you must use their special earphones which they collect 45 minutes prior to landing. It sure I’ll do premium economy again. I don’t se me the benefit"
Negativ: "Flight arrived late, didn’t land at the specified time. Loss the connection."
Negativ: "I am 196 cm tall and I could barely move. I fly often and this was one of the most uncomfortable flights ever."
Negativ: "Food and personnel attitude."
Negativ: "Crew need to be smile - we not in Russia"
Negativ: "Business area crew needs to better service from Bogota to san salvador."
Positiv: "Cabin crews are kindley attended."
Negativ: "It's O.K. with good price."
Positiv: "Ich bin unzufrieden. Dieser Reise nach Palma de Mallorca hat mit zusätzlich Kosten und Stress verursacht."
Negativ: "1 - Gepäckbestimmungen bei Hin und Rückflug ( 1 x 20 kg Gepäck) bei Linienflüge wie Condor und Iberia wurde nicht berücksichtigt sodass ich 1 Gepäckstück 20kg bei Rückflug extra bezahlen muss. 2 - Ich habe 3 x Sitzplatzreservierungen bezahlt weil Iberia die Fluggesellschaft geändert hat ( anstatt Iberia plötzlich Vueling) und es keine andere Alternative bei der Check inn Online gab. Ich musste 3 Sitzplatzreservierungen bezahlen, 1 davon völlig unnötig. 3 - Gate Änderung von 92 auf 98 in Palma de Mallorca unmittelbar vor der Rückflug sodass ich fast mein Flug nach München verpasst habe. Den ganzen Stress und 2 extra Gebühren kann ich mir ersparen wenn ich mein Ticket direkt in der Reiseagentur kaufe."
Positiv: "The entertainment was ok."
Negativ: "The staff was rude and ignored me and the person who sat next to me drinks we ordered (just simple water and a coke). They offered a variety of meal options, yet when they got to me they said they only had a beef option so i had no other choice but when they went to the person behind me they had dif"
Positiv: "I notified the crew that I would have a very short time upon arrival in Madrid to catch my connecting flight to Santiago. They transferred me to a seat close to the front so I could disembark faster. That allowed me to reach the gate as the boarding began."
Negativ: "The company handling the check-in for Iberia is inept. The line reserved for baggage drop-off was used to prioritize check-in for a large group, making the benefit of online check-in meaningless! Also, the supervisor who intervened on my check-in issue lacked basic customer service skills!"
Positiv: "It was cheap"
Negativ: "Flight was late, boarding and unloading was slow so I missed my connection to LA."
Negativ: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well"
Positiv: "Pünktlich, Catering okay in der Business Class"
Negativ: "Sehr umkomfortable Business Class"
Positiv: "Hier scheinten die Mitarbeiter noch motiviert zu sein."
Negativ: "Enge Plätze. Überteuertes Essen. Bekommt man besser bei Easy jet etc."
Positiv: "Freundlichkeit der Stewardessen"
Negativ: "Mein Koffer ist stehen geblieben in Madrid."
Negativ: "Ich bin noch gar nicht angekommen denn der IBERIA Flugbist 3 Stunden verspätet. Somit layover in Madrid und über 1/2 Tag verloren"
Negativ: "Gepäck nicht mitgenommen"
Negativ: "GEPÄCK NICHT MITGEKOMMEN"
Positiv: "Muss extra bezahlt werden."