It was ok, very crowded. That's a long flight Tobe so tightly together. Video was not up to par either, poor quality equipment.
Negativ: "I got turned around at the gate so never flew out."
Negativ: "The seat, the food, the services, the boarding could have been better!"
Positiv: "Crews and their messages sounded nice but some parts sounded like it was little too much for normal passengers.; somewhat threatening or too warning ..?"
Negativ: "Transit should be guided better, especially if it involves terminal change. It was difficult to pickup and send the luggages as well. The airport terminals were way too hectic. It was hard to find ground staffs."
Positiv: "The seat was comfortable"
Negativ: "Every thing was great"
Positiv: "Crew was great food was great flight was safe"
Negativ: "More room"
Positiv: "korean air is always great, service was awesome"
Positiv: "awesome service great seats"
Negativ: "30 some odd hours hotel didnt have shuttle"
Positiv: "Comfortable chair foods and wheel chairs awesome"
Positiv: "Very nice trip"
Negativ: "Clean the restroom more often"
Positiv: "service/food excellent"
Negativ: "old aircraft with outdated and worn 'cradle' seats that are hard to find these days. Unlike claimed it is not a flatbed type."
Negativ: "Inconsistent entertainment system"
Positiv: "great service. my kids loved the special treatment!"
Negativ: "Korean air business class does not match their standards any more"
Positiv: "I could not book my seat ahead of time on the Korean air website"
Negativ: "Middle seat stinks for a 15 hour flight"
Positiv: "Crews are excellent."
Negativ: "Toilet floors were dirty and wet."
Positiv: "Good service. The food was good, better than most airlines that I've flown with. The seat was comfortable with good leg room. Good documentary films."
Negativ: "Serve little drinks like water, juices, soft drinks. The plastic cup is small and yet it is half filled. A can every meal would be nice."
Positiv: "Excellent service and delicious food and clean."
Negativ: "No wifi on board. Not many movies."
Positiv: "Very roomie and friendly service"
Positiv: "Considerate and attentive airline staff, clean facilities, great entertainment. Couldn’t ask for a better flight experience!"
Positiv: "Airline provided rooms and a good breakfast before our rescheduled flight. Had personal service by KAL personnel in re-routing our luggage. KAL personnel always told us the truth about our situation."
Negativ: "Flight was cancelled and rescheduled through Taipei with another airline 12 hours later."
Positiv: "Great flight crew, speedy and efficient departure procedure"
Positiv: "Cabins were spotless, restrooms kept clean, attendants always pleasant and food excellent"
Negativ: "Too much material in seatback pockets, couldn’t store anything"
Positiv: "Very reliable, quick boarding"
Positiv: "The staff is friendly and helpful"
Negativ: "There wasnt anything i didnt like for this flight"
Positiv: "they are so nice and helpful"
Positiv: "Everyone is so helpful and when I have questions anyone is ready to answer."
Positiv: "Clean airplane and ver polite crew."
Negativ: "Was not allowed to get a seat assigned online. Only at airport checking when most decent seats were taken. Also could not choose the food online. Online site poor. Wasted a lot of time and still could not get seat and food preference."
Positiv: "Boarding, food, airplanes"
Positiv: "Excellent Service super"
Positiv: "I liked the fewer seats. Ready to get out of."
Negativ: "Constant turbulence made going to the bathroom troublesome"
Positiv: "The food was good"
Negativ: "I was shocked there wasn't any wifi on board"
Positiv: "Again plenty of food and beverages."
Positiv: "Air Korea continued to be awesome"
Negativ: "Still no laptop plug"
Positiv: "The food, the service,the entertainment were the best. Every time the bathrooms were used they were cleaned, you never see that on US based flights, ever!!! Food was well prepared and tasted great. Will fly KAL every time I can"
Positiv: "Friendly staff"
Positiv: "Friendly service. Seats and temperature in cabin was comfortable. Meals were tasty and good portion."
Negativ: "Slight delay in departure"
Positiv: "Comfortable seats, good meals"
Negativ: "Can't book seat ahead of check in."
Positiv: "There was a delay in taking off from SFO but the attendants worked very hard at getting everyone on board and taken care of. I missed my connecting flight in Seoul because of the delay, but the attendant let me know well before that I would miss the flight. In Seoul they took me to their very nice Hyatt hotel where I stayed the night and they offered me a very excellent buffet dinner at no cost."
Negativ: "There was plenty of confusion with the ground crew in Seoul and I was lost trying to find my way to the station where I could find another flight to Hanoi. However, as soon as I found the Korean Air station, they took very good care of me."
Positiv: "You can go on a free city tour if you are transiting at Incheon airport. Also fantastic public area for transiting customer with free showers, upholstered day bed, charge stations. Paid massages , Paid airport hotels or lounges with buffet."
Negativ: "There was nothing we didn't like about our flight to Seoul"
Positiv: "The food was good, and there were enough different types of entertainment that made the long flight easy to get through. The crew members are also really nice. I also love that they give you slippers and a toothbrushort and paste. I also like the lotion that is provided in the bathroom!"
Negativ: "The seats are small."
Negativ: "special meals especially Hindu meals non vegetarian"
Negativ: "Trying to sleep"
Positiv: "Everything was good except the space for reclining."
Negativ: "My seat needs to go back further so I can sleep. Maybe about 3 inches."
Positiv: "Plane was spacious, clean and flight attendants were very nice and professional. Food and entertainment was excellent!"
Positiv: "From baggage check to arrival everything went smoothly."
Positiv: "The service, quality of food, and aircraft itself were all exceptional."
Negativ: "Unfortunately due to quasi-bad weather there was lots of turbulence"