Crew war nicht motiviert, hat Dinge vergessen, Bestellungen wurden ignoriert
Positiv: "Die Crew war sehr nett und zuvorkommend."
Negativ: "Die Maschine war schon etwas alt."
Positiv: "War alles sehr gut!"
Positiv: "Nice new plane Very friendly staff Acceptable entertainment system best is that you can skip the annoying advertisements"
Negativ: "Not enough personnel to serve food and drinks, way too slow Would work faster with two crew members per trolley. Run out of food until it was my turn... Seats are stiff and can be more comfortable like Qatar as in other Planes Choice of alcoholic drinks are limited, but this seems to be an issue with Qatar It seems Qatar likes to fill up middle seats instead of using the free aisle and or window seats"
Negativ: "3,5h verspätet"
Positiv: "Everything frim the xrew I could at the JKIA, NBO to Delhi. One thing more from my city Lubumbashi, I didn't care about getting my phone bzttery low. I could chzrge my phone all the journey long. And from Nairobi, I dodn't czre at zll about my phobe, because I knew I could charge dur to the usb device. If ever something to complain about, I'll let you know. Regards Richzrd DIAS"
Positiv: "Fabulous service from start to finish Excellent cabin, spacious & impeccably clean Super choice of food and drinks We travelled in the business cabin which I have to say, rivals many so-called 'First Class' products. The crew were courteous, addressing us by name and nothing was too much trouble."
Negativ: "Boarding at Bali Airport is chaotic. This can hardly be attributed to Qatar Airways but this needs to be sorted out. When boarding began, it started with "Group 1" rather than business and other priority customers. It ended up rather chaotic with boarding halted at the end of the escalator causing a very uncomfortable situation as people struggled to get off the escalator."
Positiv: "The plane was Dreamliner. It was huge and nice. Great staff on board , very friendly ."
Positiv: "Super Service Super Personal Pünktlich Essen war gut Tolle Filme"
Positiv: "Super Service Super Personal Pünktlich Essen war gut Tolle Filme"
Positiv: "Super Service Super Personal Pünktlich Essen war gut Tolle Filme"
Positiv: "Super Service Super Personal Pünktlich Essen war gut Tolle Filme"
Positiv: "I got free internet on this flight: sponsored by Ooredoo. You can get 8MB for free! Breakfast was good quantity"
Negativ: "Entertainment Oryx One, lunch quantity aswell. FPML had one tray, VJML and AVML had the same packed wrap."
Positiv: "The seats have great leg room and recline nicely"
Negativ: "7kg and only one carry one!?? Budget airlines do better!! Try being a professional with a laptop and a few travel essentials and you won’t get far on Qatar. How crazy. Even if you have diamond one world status (the highest) unless u fly business class there is no chance in getting more onboard for your carryon. Works best airline my a**!"
Negativ: "Was war denn hier los? -Beim Boarding mindesten 35°C im Flugzeug - nach 1 Std. Flug nur noch 15°C! -nicht ann alle Kinder wurde etwas zu spielen ausgeteilt. -Kinder bekamen nicht zu erst das Essen - trotz, dass das Flugzeug nicht voll besetzt war, ware nicht alle angebotenen Speisen vorrätig"
Positiv: "Polite crew, food was pretty good."
Negativ: "Did not have the duty free item I pre-ordered. I asked the crew 4 times about it, four times because they said that they would check but they never got back to me to tell me that it was out of stock; until I pressed the issue."
Positiv: "Faultless as per usual QA flights"
Positiv: "1: Flugpersonal wieder sehr gut. 2: Kleines Frühstück wurde zur Verfügung gestellt wegen verpassten Flug. 3: Wurden automatisch in den nächsten verfügbaren Flug gebucht."
Negativ: "1: Nach Boarding wurde der Bus voll geladen mit Menschen fuhr aber nicht sofort zum Flieger. Wir mussten ca 20 Minuten im vollgesteckten Bus warten bis wir aussteigen konnten. 2: Flug hatte wieder spätere Abflugzeit von 30 min. 3: Meiner Meinung nach könnte bei einem verpassten Flug eventuell ein Upgrade in die Business Class erfolgen, wenn man schon Stunden am Flughafen warten muss und viel später als geplant zuhause ankommt."
Positiv: "1: Flugpersonal sehr gut und bei der Situation hilfsbereit. 2: Gekühlte Getränke wurden serviert."
Negativ: "1: Flug wurde mindestens 6 mal zeitlich verschoben. 2: Wir mussten 1 1/2 Stunden in einem ungekühlten Flugzeug auf den Abflug warten bei 30 Grad Außentemperatur. 3: Uns wurde VERSPROCHEN wir erreichen unseren Anschlussflug - haben wir nicht. 4: Gäste wurden nicht aufgeklärt warum die eine Verspätung von fast 4h zustande kommt."
Positiv: "Friendly and genuine staff. Clean plane. Staff were well organised."
Negativ: "Headphones didn’t fit my head and began to hurt my ears. Media cut out a lot."
Positiv: "All good thank you + food and crew and entertainment"
Negativ: "All good thanks"
Positiv: "Loved the array of film choices. The food was lovely and the service was fabulous. Lovely warm blankets ."
Positiv: "Bester Service den ich je erlebt habe"
Positiv: "Bester Service den ich je erlebt habe"
Positiv: "Very affordable flights, good value for money. Most of the journey from Sydney to Oslo (via Doha) went qiluite smoothly)."
Negativ: "The only thing I didn’t like about the experience was the fact that you can only check in one piece of luggage on economy class, and one very sour individual at the gate when boarding."
Positiv: "Good service!! Good food!! Great staff!!"
Positiv: "quick eficient"
Negativ: "long flight"
Negativ: "I did a web checkin for my flight number QR501 Hyderabad to Doha inspire of doing a web checkin I had to wait for 2 hours to get a boarding pass. Reason: There are two queues 1 For people who did a web checkin 2 people who didn’t do a web checkin The Qatar staff at Hyderabad experienced a technical glitch because their only system failed and there was no backup option. There was no apology from any of the staff. No one values the time of the people who chose Qatar making it a very bad experience overall"
Positiv: "Good leg room. Food was best airline food I've ever had....... By far"
Negativ: "The added journey flying around Saudi Arabia. Adds extra time onto a very long flight. Would put me off flying Qatar again"
Positiv: "Good service, clean aircraft, friendly crew"
Negativ: "Qatar Airways Asian vegetarian hot meal is not as good as some other airlines. It lacks the asian grains, light spices etc."
Positiv: "I took advantage of the upgrade offer, and it was well worth it."
Negativ: "Too many mosquitoes, but I'm not sure how they could have stopped them coming on board."
Negativ: "going with RJ in the first leg"
Negativ: "- Leg Space is challenge"
Positiv: "Foods, crew are accomodating and all sevice facility are very good"
Negativ: "Just update the movies regularly"
Negativ: "I missed my flight from Nairobi to Melbourne then the airlines asked for penalties and fare difference which in total was much higher than booking a fresh one way flight. I felt that the crew at Nairobi airport handled the situation pretty well however, the staff at the Nairobi reservation office were a bit cold and not very helpful."
Positiv: "Overall services"
Negativ: "Checking in was very lengthy and boring. More check in counters could ease the situation."
Positiv: "Good service but need to improve food quality and quantity."
Positiv: "The service from check-in till landing was on the ball and superb. They were friendly and eager to assist with everything. They have the latest movies and shows to watch on their in-flight entertainment."
Positiv: "Boarding was quick and I liked that they didn’t make many announcements which can often keep passengers awake when they’re trying to sleep. Lights were kept off for the duration of the 14 hour flight which was good."
Negativ: "I felt that the service was slow and the food was poor. Water was not offered during the flight as is the norm with other airlines. Toilets should be cleaned more regularly. Advertising at the beginning of the inflight entertainment became very repetitive when watching short tv shows."
Positiv: "Philadelphia-Doha was excellent and noticeably better than Doha-Bangkok. ood, service, condition of aircraft were all better in the PHL-Doha leg. I have done the trip a few times now so it is not a fluke. Odd that the Doha food (and I usually get the local dishes) is very so-so. I usually only take a bite or two. Not appetizing. The Doha-BKK staff was less professional as well. The trays of the main meal were left with the passengers so long, we passengers started to bring our own trays to the galley. The plane out of Doha was very tight so passengers in economy have that sardine experience. The cup holders did not work although they would have been useful."
Negativ: "Everything, the food and movies are old, beside all that the flight late and my connection left and no one apologist for that!!!"
Positiv: "350 von München nach Doha traumhaft. Personal auf beiden Flügen sehr gut."
Negativ: "777 von Doha nach BKK leider etwas alt."
Positiv: "On general quite good"
Negativ: "Checking in, issuing boarding passs was very slow. Maybe it has nothing to do with QA."
Positiv: "Food, seat OK, crew excellent"
Negativ: "Immigration at Doha is appalling. More than 75 minutes waiting and very understaffed."
Positiv: "Everything except food"
Negativ: "More veriaty on music would be good"
Negativ: "Extra hour that takes to do this flight because we have to fly around Saudi Arabia....."
Positiv: "Gutes Essen, große Auswahl beim Entertainment"
Negativ: "Entertainment Display hatte schlechte Qualität, leider seltene Getränkeangebote bei einem 12h Flug! nicht ganz so gute Beinfreiheit!"
Einfach TOP! Service und Qualität werden großgeschrieben..und in BLOCKSCHRIFT 😉✔️
Unterhaltung könnte besser sein
Super Verflegung / Service. Mit top internationalen Kinofilmen/Musik zum sehen oder hören während des Fluges individuell für jeden einzelnen Fluggast. 30 kg Gepäck bei jedem Flug inclusive. Sehr gute Preis Leistung.
This was the worst meal I ever had on a flight. It was undercooked pasta with unflavored tomato paste. Horrible.
Positiv: "Hallo ich habe bezahl über meine Kreditkarte Flugticket trsbzon München leider haben sie geld genommen aber nicht bestätigt über Email oder SMS weil sie mich immer geschreiben das ist mit die Karte Problem also hab das wegen andere flug gebucht möchte die geld zurück danke für Bearbeitung soyygit iveta.."
Negativ: "Bestätigung fehlen"
Positiv: "The crew was attentive"
Positiv: "Timelines of flight and courtesy of staff"
Negativ: "Less waiting at Istanbul airport for next flight"
Negativ: "Beinfreiheit hätte etwas mehr sein dürfen."
Positiv: "Wir waren mit dem Service an Bord und auch am Flughafen rundum zufrieden. Begeistert waren wir von dem Essen an Bord."
Positiv: "Nette Crew, gutes Essen"
Negativ: "Vegetarian meals can be better"
Positiv: "THY has premum service compared to the other flight companies"
Negativ: "Bording at Atataturk airport was only weak point. It was directed by boarding assistants to leave our seating places at our gate and they performed additional passport and boarding pass control. We stayed in line for 20 minutes and after that it was allowed to take our seat at gate again."
Negativ: "No snacks or water except in the back of the plane. It felt like I was bothering the flight attendants when I went back to get a snack. Most good international flights place snacks in the galleys with drinks so you can grab yourself at any point at your discretion."
Positiv: "Sitzabstand in der Economy ist gut. Essen ist gut. Sehr schönes Holzspielzeug für die Kleinen."
Negativ: "Relativ altes Flugzeug ohne nennenswerte Ausstattung war für den kurzen Flug von 2 Stunden gerade so Ok. Keine individuellen Bildschirme. Boarding auf dem Rollfeld und über die Treppe sollte bei Linienfliegern nicht sein."
Positiv: "All the pieces to have provided an excellent experience were there, but they didn’t come together. It was nice to get some food, and the movie choices were pretty good."
Negativ: "Hot, like super hot, in the aircraft. It was horrible."
Positiv: "Dass Essen, die Crew, der Flug war sehr gut und angenehm. Das Boarding in Istanbul Atatürk Airport ist stressig, weil alles extrem überfüllt."
Negativ: "Airport Istanbul Atatürk zu klein und extrem überlaufen -> sehr viel Zeit mitbringen!"
Positiv: "Personal war sehr bemüht und nett alles gut soweit! Gegenüber andere Airlines purer Luxus!"
Negativ: "Mussten auf den babygurt hinweisen und warten und auf den kinderwagen 15min warten. Sonst gut!"
Positiv: "Sehr angenehmer Flug, trotz kurzer Flugstrecke bestes Unterhaltungsprogramm sowie Verpflegung !"
Negativ: "Connecting flight wss unreasonably late and they lied about luggage being loaded onto the flight. One of the bags is completely missing in the system. Waste of time and too much trouble"
Negativ: "It was warm on plane"
Positiv: "Leider war mein fernsehrbildschirm beschädigt"
Positiv: "It was clean nd better food that United."
Negativ: "Stupid policy about carry on luggage (8KG or less) made my life horrible. Stupid rule—no Turkish for me, my laptop and my “heavy” camera."
Positiv: "Entertainment was good."
Negativ: "Seat was moved into a middle seat. I was very uncomfortable for the flight. Crew member granted someone else seat change before mine and i asked first. Very upsetting flight."
Positiv: "Flugpersonal hilfsbereit, Essen nicht so gut (Nudeln mit viel Sahne-Pamp - arme Vegetarier!"
Negativ: "Enge Sitze - Und: ZU VIEL WERBUNG AUF DEM BILDSCHIRM!!! NERVIG!!! Auch der LEGO-Film ist zu laut und nervt irgendwann - warum machen das nicht mehr die Stewardessen? Dann kann man schauen oder NICHT, wenn man das ganze schon kennt! Zwei Ausstiegs-Treppen wären hilfreich gewesen, saß ganz hinten."
Positiv: "Food personnel"
Negativ: "It took over an hour for Business class bags to come out. Not sure why I paid for business class if they don't know to offload them first in Dubai. Really ruined the first experience with Turkish Air."
Positiv: "Das Essen war gut. Bequeme Sitze und gute Beinfreiheit."
Positiv: "The food was nice, seat was comfortable"
Negativ: "Flight attendants never come back on my query, even after asking to 2 crews"
Positiv: "Turkish Airlines ist pünktlich, hat tolles Essen, Beinfreiheit und fast alle Flugzeuge sind neu. Natürlich ist die Besatzung überaus Gastfreundlich und stets bemüht besten Service zu bieten."
Negativ: "Nichts zu beanstanden."
Positiv: "Great service, incredible food. To give it a quick one: we ate the fish. ON AN AIRPLANE. I never eat the fish on a plane, but the chefs were great. Everything we ate was exceptional. Oh, beyond the food? The seats are great and the lie-flat worked perfectly. The entertainment system was great as well, and the live TV allowed me to catch the NBA playoffs while in the air. All-in-all, I couldn't recommend this flight more."
Positiv: "Turkish airlines gibt sich Mühe, in Economy an Business Class Standards heran zu kommen. Rosen auf der Toilette, Speisekarte, viele Filme und Musik zur Auswahl... Leider bleibt der Platz aber doch eingeengt, und die Sitze eng. Aber der Preis ist gut! Ich kann Türkisch Airlines nur empfehlen."
Negativ: "The seat at the back of the plane does not go down"
Positiv: "The Airbus is such an extremely "customer oriented' airplane."
Negativ: "Leider war kein mobiler Boarding Pass möglich."
Positiv: "Das Flugpersonal war wie immer sehr lieb und hilfsbereit Das essen schmeckte ganz gut Die sitze waren komfortabel Der flieger war noch in einem ganz guten zustand"
Negativ: "Das einzige problem war, dass ich zwischen zwei ungepflegten und unfreundlichen männern sitzen musste und 2 stunden lang mundgeruch ertragen musste. Konnte meinen sitz nicht ändern da der flieger voll war.."
Positiv: "Sehr Gut"
Negativ: "Sehr gut"
Positiv: "Everything on the plane was good. For once, we flew business class and we enjoyed the experience."
Negativ: "The food was great."
Positiv: "Everything on the plane was good. For once, we flew business class and we enjoyed the experience. However we were not given priority boarding at Istanbul and then had to wait in the cold corridor until allowed onto the aircraft."
Negativ: "Good food"
Positiv: "I don't like flying but this was quite pleasant"
Negativ: "Food was good, entertainment also."
Negativ: "Kein beanstandung"
Positiv: "Crew sehr bemüht, höflich und zuvorkommend. Sogar ein warmes Frühstück wird serviert - es gibt allerdings keine Auswahlmöglichkeit aber alles bestens."
Positiv: "Gutes service, gutes essen und gute in-flight entertainment."
Negativ: "Abflug von Istanbul verspätet wegen Flughafenverkehr."
Negativ: "Very limited selection of movies."
Positiv: "Der Flug war sehr angenehm, so wie man sich das wünscht. Das Essen war wie immer sehr lecker und schön frisch. Die Besatzung war immer zur Verfügung."
Negativ: "Die Sitzen waren bequem jedoch die Fuß halte Vorrichtungen haben etwas gestört."
Negativ: "Flug war wahrscheinlich überbucht und konnte nicht einchecken! Unglaubliche Frechheit!!!"
Positiv: "Flottes Boarding, gutes Essen, gute Auswahl an Getränken"
Negativ: "Sitz 1D hat keine Staumöglichkeit oberhalb des Sitzes, man muss weiter weg verstauen"
Positiv: "Crew sehr freundlich und hilfsbereit, Platz großzügig (wahrscheinlich durch Flugzeugtausch - wir saßen auf unseren reservierten Plätzen, aber in größerem Flugzeug, die Reihen wären bei normaler Planung wohl Bussiness Class gewesen)"
Positiv: "Crew nett und sehr hilfsbereit, Platz war ok"
Positiv: "Food was amazing"
Negativ: "Boarded plane from front of plane back. I paid €18 extra for my seat and I was the last to board. My bag was taken from me because there wasn’t room and it was lost during my layover. Crew members were all scowling and not helpful."
Negativ: "Check in was chaotic and unfair with people cutting in line and inefficient lengthy waits. The baggage policy was confusing and a pain to pay the extra cost because you had to go to another counter and wait in line yet again."
Positiv: "Gute Bedingung"
Negativ: "Es gibt immer Verspätungen. Essen ohne Geschmack."
Positiv: "Smooth journey"
Positiv: "All was good- crew, logistics, food."
Negativ: "Some champagne."
Negativ: "It was all great, apart from the bus we needed to board both sides air sides which delayed and complicated the process. Boarding at the terminal itself is much better."
Positiv: "Crew war sehr freundlich. Eine Mahlzeit und Getränke waren inklusive."
Negativ: "Sehr geringer Sitzabstand."
Positiv: "Nothing was outstanding, I do like the hard candy treats they hand out prior to flight."
Negativ: "It was such a nightmare at the gate. We were standing in line and then were shoved aside by other passengers and the attendants did nothing to help keep order when boarding. Also we had paid to upgrade our seats to extra leg room and they had given our seats away to a handicap person."
Positiv: "Everyone was super nice, just a bad system."
Negativ: "My ticket included a bag, but they charged me for it again at the airport. I sent in supporting docs to the feed back section on the website requesting a refund for the extra I have paid"
Positiv: "Everything was perfect"
Positiv: "Sehr sauber, pünktlicher Abflug, ruhiger Flug, Beinfreiheit und das beste: eine leckere warme Mahlzeit"
Negativ: "Flughafen Athen ist für Umsteiger unzumutbar!!!!"
Positiv: "Aegean ist immer super. Es gibt warmes Essen, Bonbons, man hat Beinfreiheit und liebe Flugbegleiter"
Positiv: "Pünktlich gestartet und pünktlich gelandet"
Negativ: "Das Essen war ok und die Sitze bequem"
Positiv: "Efficient way the flight was boarded. Crew was pleasant overall a good flight"
Negativ: "I would like to suggest in your survey to have NA as a choice because there was no entertainment available on this short flight but I didn’t want to give it no stars as it would affect the overall rating. Thanks"
Positiv: "Flug war absolut okay. Sitzabstand beim Notausgang gut insbesondere für große Personen"
Negativ: "The check in staff at the front desk were extremely rude and forced me to check and pay for a bag that was a carryon."
Negativ: "I’ve flown Aegean 3 times in the last month and there flights have been late all 3 times."
Positiv: "Flug pünktlich gelandet, essen war sehr gut. Service schnell."
Positiv: "Flight Crew is well dressed and put together Food was decent Plane Comfortable"
Negativ: "I checked a small bag and it was 60 Euro. Too expensive!"
Negativ: "Take off was 30 min late waiting for 2 passengers"
Positiv: "The upgrade to business class was cheap. The air crew was friendly. I enjoyed the experience with the exception of my suitcase getting broken."
Negativ: "The airline broke my suitcase and when I landed there was no one to talk to as the desk was closed since it was 230AM"
Negativ: "Grosse Probleme beim Einchecken wgen Mitnhame einer Kohlensäurepatrrone für Segler Rettungsweste. Dies, obwohl eine Woche vorher telefonisch alles mit Ergebnis OK mit Aegaen Airline abgeklärt war."
Positiv: "Mal wieder bestätigt: AEGEAN ist eine der besten europäischen Airlines! Angenehmer Flug, stets hilfsbereites Personal, leckeres Essen!"
Positiv: "Everything think was good! The pilot too strong"
Negativ: "Sitzabstand könnte um ein paar cm grösser sein"
Positiv: "Info per App perfekt. Personal sehr nett."
Negativ: "Sitzabstand ist ab 1.85 cm etwas knapp"
Positiv: "I would tell the boarding man (C. G..?..) that I know that TIME IS MONEY, and for that I pay my money to the air lines to help in doing my stuff (like boarding) GENTLY and respectfully. Actually, when I noticed this from you twice, I had an embression that the passport nationality harms you.... Any way, thank you."
Negativ: "Food was good. Chairs were clean and relatevly good. Thank you"
Positiv: "Alle waren nett und freundlich wie immer"
Positiv: "Very nice crew and service on board"
Positiv: "Flugpersonal hat versucht wünsche zu erfüllen. Sehr auf Kinder eingegangen"
Positiv: "Im Vergleich zu Billigfluglinien sticht die Star Alliance, zu der auch Aegean gehört, einfach durch ihren Service und Comfort hervor. Auf jeden Fall eine gute Wahl."
Negativ: "Negatives gibt es eigentlich nicht zu sagen. Einzig das Boardprogramm auf den Bildschirmen war etwas eintönig (kurze Eindrücke über Reiseziele von Aegean), allerdings ist das Kritik auf hohem Niveau."
Positiv: "Clean modern aircraft."
Negativ: "Both flights were late. Cabin crew arrived at plane at the last minute. The person next to me asked repeatedly for a glass of water for his child but was not accommodated. Staff seemed stressed."
Positiv: "Laut App hatten wir eine Minute Verspätung, also absolut prima durchgekommen. Der Check in ging schnell, das Warten bis zum Boarding war schnell vorbei. Das Boardpersonal war einfach sehr nett. Das Essen wahnsinnig lecker, lange nicht mehr einen so tollen Flug gehabt."
Positiv: "Der Flug war absolut pünktlich, Check in war easy und schnell, Besatzung unheimlich freundlich und das Essen wirklich super lecker inkl. Kaltgetränk, 2x Kaffee, die Zeit verging in null komma nix, immer wieder gerne!!!!"
Positiv: "Was a very punctual and smooth flight. On bord service was quick and the crew friendly."
Positiv: "Wir fliegen immer mit Aegean. Die beste Airline für Griechenland."
Negativ: "Das Essen war diesmal nicht so gut wie sonst."
Positiv: "-professional staff - on time"
Negativ: "- lack of entertainment"
Negativ: "not enough leg room"
Positiv: "Had to pay to check my bag in. Even though it was a patronize."
There was already a group forming a line at zone 4 for a good 15mins and another group created another line just 5mins before boarding and the 1st group had to re-queue. A few of us voiced out to the floor crew but they did nothing. Earphones. Could be supplied first since the flight is suffisent for a movie.
KLM is never consistent with services. Sometimes you get lucky with great comfort and other times you are forced to squeeze in a box for a seat. The food is always subpar and they have become so unfriendly when you need help. But hey, they are always on time and they have good connections.
Es gab einen Snack und gute Getränke. Besser Service als bei manch anderer Airline
Delays. Endless walking at Schiphol, most exits closed. No staff or signs.
Baggage drop-off könnte schneller sein, die FlugbegleiterInnen könnten freundlicher sein
Positiv: "Crew was great, on time flight, clean plane."
Negativ: "Entertainments options were shockingly few. Honestly have not been on a plane recently with so few and limited options of TV series and movies. I was extremely surprised. Wish I had know and I would’ve had more options for my family."
Positiv: "Crew was great, very responsive and hospitable!"
Negativ: "more lunch choices, especially choices without dairy products."
Negativ: "Das ich jetzt noch nicht in nRennes bin sondern in Amsterdam hängen geblieben bin."
Positiv: "Crew was nice and pleasant"
Negativ: "Flight very late"
Positiv: "Top sympathische Crew"
Positiv: "Die Crew war nett."
Negativ: "Die Kabinenklimatisierung hat man nicht in den Griff gekriegt. In dem Bereich wo wir saßen war es sehr kalt und zügig, so dass wir und trotz mehrerer Decken erkältet haben. In anderen Bereichen haben sich die Gäste über zu hohe Temperaturen beschwert."
Negativ: "Die Lauf Wege sind zu lang aus Amsterdam."
Positiv: "Freundliche und aufmerksame Crew."
Negativ: "Sitze in der Business Class etwas durchgesessen."
Positiv: "Service, entertainment and comfort - all very good. Really enjoyed the extra legroom in comparison with other airlines."
Negativ: "Just the AC was way too cold and they are not providing any blankets nor pillows"
Positiv: "The service crew was very nice"
Negativ: "Entertainment was broken so no movies etc. No pillows and no blankets because they ran out. Freaking cold during the flight. No vegetarian meal nor snacks."
Negativ: "Es war gute service im Flug. Ich fliege wieder mit KLM."
Negativ: "Stornieren des Flugs. Keiner fühlt sich zuständig und der Kunde wird mit Arbeit und Kosten allein gelassen"
Positiv: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Negativ: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
Negativ: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
Positiv: "Cabin facilities"
Negativ: "They didn’t bring one of my bags"
Positiv: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Negativ: "Pay attention to passengers."
Positiv: "Like the overall KLM experience"
Negativ: "Food could have had better quality and the stewardess served it all at once versus in the various courses."
Negativ: "It was a connection flight from Manchester via AMS to HAJ. Transfer time in Amsterdam (offered by KLM) just 1 hr - so my baggage hasn't arrived in HAJ, at least one day delay! At airport HAJ I've heard that's usual that baggage can't arrive in one our! So I didn't understand why this flight was offered by KLM!"
Positiv: "was a standard flight, in a standard quality - nothing bad"
Positiv: "The crew were really helpful with people who had tight connections because of the delayed flight"
Negativ: "I wish they had WiFi"
Negativ: "alles gut"
Negativ: "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"
Negativ: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
Positiv: "On time and friendly crew"
Negativ: "Boarding needs improvement"
Negativ: "The flight was cancelled and had to be rerouted on United Airlines."
Negativ: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
Positiv: "pünktlicher Flug Sehr nettes Personal Gute Verpflegung"
Positiv: "They considered my reguest of vegiterian food."
Negativ: "I have no complaints."
Negativ: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Positiv: "Unterhaltungsprogramm guter Service"
Negativ: "schon besser im Flieger gegessen"
Positiv: "Entertainment options."
Negativ: "Service was poor, seat did not recline, and the food was terrible."
Positiv: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Negativ: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Negativ: "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."
Negativ: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
Positiv: "Excellent service. A meal , drink and a coffee included which we were not expecting."
Positiv: "Das Flugpersonal war freundlich, sehr aufmerksam und fürsorglich. Es gab genug zu trinken und gute Auswahl. Über eine Kleinigkeit zu essen freute ich mich auch sehr. Es war ein entspannter, angenehmer Flug. Danke vielmals."
Negativ: "Dass der Flug sich verspätet hat, hat mich persönlich nicht sehr gestört. Wenn aber jemand danach weiter fahren muss, oder einen Termin deshalb verpasst, könnte etwas nervig sein."
Positiv: "Board-Crew war sehr nett und das Essen + Getränke war natürlich auch sehr gut."
Negativ: "Leider muss man sagen dass das Boarding zu lange gedauert hat und manche Probleme mit dem Anschlussflug hatten. Noch dazu kummt dass mindestens 5 oder 6 Personen ihren Koffer nicht mehr bekommen haben unteranderem auch eine Freundin von mir was natürlich sehr ärgerlich ist."
Positiv: "Friendly crew."
Negativ: "So many people on a 747!!"
Positiv: "The boarding was easy and you didn't have to wait inline for that long"
Negativ: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."
Positiv: "The attendants took great care of us. Super smooth flight."
Management Staff Services
Missed connection due to a 1,5 hours delay of first flight, resulting in a 24 hours delay at destination. Poor assistance at the airport. Long wait, with not even internet connection. Awful experience.
Negativ: "egyptair flight 985 no space between sets no social distancing very bad not comfortable flight"
Negativ: "They won’t allow me to fly"
Positiv: "Not bad"
Positiv: "We left on time, flight was smooth!"
Negativ: "No problems, everything was fine."
Positiv: "Everything was great. Staff of ground services for last security hand bags and passengers checks, documents final checks and all were with great flow, smiles and so professional. Hospitality from cabin crew, cleanliness, food portions and taste were great. Comfortable seats and elite shading side windows. Everything was sooo great. This really escalades recommendations for EgyptAir"
Negativ: "The heavy touch down upon landing, could have been a little bit smoother. That was not a big deal at all."
Positiv: "Airport facilities"
Negativ: "No entertainment at all in the plane."
Positiv: "The crew was amazing, QBE the sit was comfortable"
Positiv: "The airplane was specious and comfortable and the crew are extremely nice people"
Negativ: "We took off later than the expected time wäbut we and that‘s not I‘m used to from egyptair but eventually we reached our destination in the mean expected time, also the landing was a bit harsh and we felt it all"
Positiv: "Good crew. New plane."
Negativ: "Leg space was tiny. Uncomfortable seat."
Positiv: "The individual screens had options of tv and movies which was good"
Negativ: "The food could have improved and the crew could try to be a bit nicer when asked for stuff like blankets."
Positiv: "In flight entertainment and lunch served. Special accommodations made for our child."
Negativ: "Nothing...a wonderful experience!"
Positiv: "Very good pilot with landing and takeoff. Crew was ok. Was surprised about the food considering the short trip. Also, they revive silverware for economy class, so that’s definitely a plus"
Negativ: "The airplane was a little dirty or outdated shal I say. Entertainment is almost nonexistent."
Negativ: "The flight arrived late 1.30 hours, so I miss the domestic flight."
Positiv: "Amazingly soft landings, as always."
Negativ: "2 Deutsche Filme waren etwas wenig unter 30. der Flug hätte 3 Stunden Verspätung und im Internet hat man mehr erfahren als man von Personal an Auskunft bekam . Traurige Angelegenheit"
Negativ: "The boarding time was delayed. The boarding process could have be more streamlined."
Negativ: "The seat reclined flat for comfort."
Positiv: "I liked the space you have on the seats the leg room is very good because I am a tall person with some airlines it’s very uncomfortable for me thanks."
Negativ: "Leg room, food, service from the cabin crew is fantastic just to say a few words. Fli"
Positiv: "Nice experience with EgyptAir. we were a group of six and satisfied with airplane, food and crew."
Negativ: "I cant think of anything right now."
Positiv: "On time"
Negativ: "Crew in boarding was very rude"
Positiv: "Ich finde, Egypt Air nach GVA ist ein angenehmer Flug. Gute Piloten."
Negativ: "Musikauswahl und Tonqualität ist nicht gut. Das Gepäck ist nicht angekommen. Überlege mir, ob ich nicht doch wieder mit Swiss fliegen will ..."
Positiv: "Good on flight entertainment."
Negativ: "Stewardesses not too friendly... flight was late to board and take off by 2 hours."
Positiv: "The aircraft was a fairly new 737-800 ,nice and clean interior . The passenger entertainment system was very nice with USB charging at every screen,with brightness and volume controls. Inflight service was beverages , followed by hot meal ( 2 choices Chix or Beef ) hot beverages post meal followed by another beverage service pre landing."
Negativ: "Because the Egyptians like it hot. The cabin temperature was really hot and the leather seats didn't help . It seemed like they did not have all the air pacts on .Very little airflow at the individual air vents. They prepare the cabin for landing way to early and you must have the window shades up which is painful with the hot sun beating on you through the window ( safety card is only so big)"
Positiv: "It got me there"
Negativ: "No good movies"
Positiv: "Beinfreiheit und ein Mindestmaß an Komfort ist in dem Egypt Air Business Class Produkt vorhanden aber mehr auch nicht. In keine Fall vergleichbar mit den Produkten z.B. von Lufthansa, SAS oder auch nur BA"
Negativ: "Keine vollständigen Liegesitze, veraltete Maschinen, dreckige und verbrauchte WCs, mangelnder Service"
Negativ: "Plane was really old. They desperately need to upgrade their fleet."
Negativ: "when issues electronic boarding pass it was mentioned I have to leave from terminal 3 .. when went there they said it is wrong & changed to seasonal terminal which is 30 mnts drive by the terminals bus.. very frustrating experience"
Positiv: "The plane was new, roomy and very comfortable. The staff was friendly and helpful. It was a long flight, and most people slept most of the time."
Negativ: "It took some effort to find the right check in window for the flight, and it involved a lot of walking around the airport. The selection of movies and tv shows was underwhelming. There was no room to sit in the business lounge."
Negativ: "Very good I'was very happy but the airplane was old special The one from Egypt to Djeddah."
Negativ: "Baggage was not logged into the flight, although it was checked in 2 hours before flight...!!!"
Positiv: "no food no entertainment"
Positiv: "There was nothing special about this flight"
Negativ: "The plane was old and not very clean. No personal tv for a 5+ hour international flight. baggage took almost 1 hour after landing. Overall I’m not impressed at all and have flown on much better airlines."
Positiv: "Good meals and equent tea, coffee and water in cups available. Headphones provided for entertainment."
Negativ: "More garbage pickup needed- computer screens were dirty from previous flight use"
Positiv: "Very friendly efficient crew"
Positiv: "Lots of terberlance but good flight"
Negativ: "The terberlance"
Positiv: "Toilet was filthy shortly after arrival. Drop down tables needed to be wiped."
Positiv: "Ordinary flight"
Negativ: "Late Small aircrart Very narrow Uncomfortable"
Positiv: "Alle waren sehr aufmerksam und freundlich"
Negativ: "Das Essen hat mir persönlich nicht so geschmeckt, dass ist aber Geschmacksache"
Positiv: "Best landing ever, if I was sleeping I would not even have woken up during the landing. Well done to your skilled pilots."
Negativ: "Entertainment selection was a little low, but the fact that you don't play any ads is great! Other airlines make you watch 30 mins + worth of ads."
Positiv: "Crow was helpful and every think goes great"
Negativ: "The flight delay and the pilot went in circle a lot of time"
Positiv: "Excellent customer service"
Negativ: "The plane was so hot and the stewardess were rude and impatient."
Positiv: "Flugpersonal war ok."
Negativ: "Business Class: Essen sehr bescheiden! Getränke eine Unverschämtheit - nur süße Softdrinks + stilles Wasser + Tee/Kaffee. Vor dem Start nicht genug Zeit, um die englischen Sicherheitshinweise abzuspielen. Aber dafür beginnt alles mit irgendwelchen Koransuren oder islamischen Gebeten. Ist Egypt Air nun eine religiöse Institution oder wollen sie eine internationale Airline sein??? KEIN BUSINESS CLASS GOLD TRACK! Wie üblich wird nur ein Röntgengerät benutzt, da für das zweite kein Personal vorhanden ist! Dadurch dauert der Boardprozess wie immer länger als geplant."
Positiv: "Good service in flight. Better food than most"
Negativ: "Airport handling"
Positiv: "The sound and picture resolution of the tv is very poor"